Siemens optiPoint 500 economy User manual

s
HiPath 4000
Hicom 300 E/300 H
User Guide
optiPoint 500 economy
optiPoint 500 basic
optiPoint 500 standard
optiPoint 500 standard SL
optiPoint 500 advance

2
22
2
About these Operating Instructions
These Operating Instructions describe the use of the optiPoint 500 economy, optiPoint
500 basic, optiPoint 500 standard, optiPoint 500 standard SL (US only),
optiPoint 500 advance telephones in conjunction with the HiPath 4000 Communication
Server, Version 1.0 and Hicom 300 E/300 H (not used in US), all Versions.
They describe all functions you can use from your telephone. You may find that some func-
tions you wish to use are not available on your telephone. This may be due to one of the
following reasons:
• The function has not been configured for your telephone - address any questions to
Customer Support.
• Your communications platform does not support this function - contact your Siemens
sales representative to upgrade your system.
Important Notes
CE label
Environmental label
Never operate the telephone in an environment where there is a risk of
explosion.
Only use Siemens accessories (Æpage 114). The use of other manu-
facturers’ accessories may be dangerous and will render the warranty
and approval null and void.
Never open the telephone set or an add-on unit. If any problems arise,
get in touch with your system administrator.
The telephone must not come into contact with abrasive liquids or liq-
uids which are liable to discolor it, such as tea, coffee, fruit juices or soft
drinks.
Care of the telephone Æpage 118.
The CE symbol certifies compliance of this equipment with the EU and
UL directives.
This device has been manufactured in accordance with our certified en-
vironmental management system (ISO 14001). This process ensures
that energy consumption and the use of primary raw materials are kept
to a minimum, thus reducing waste production.

Contents
3
33
3
Basic Usage Instructions. . . . . . . . . . . . . . . . . . . . . 10
The optiPoint 500 economy/basic/standard. . . . . . . . . . . . . . . . . . . . . . 10
optiPoint 500 advance control panel with optiPoint key modules . . . . . 11
How to use this user guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
How to activate functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
... directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
... via the Service Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
... using a function key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Which functions can be used? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Basic and enhanced functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Additional multiline and group functions. . . . . . . . . . . . . . . . . . . . . 14
Additional executive/secretary functions (not used in US). . . . . . . . 14
Optional main menu (HiPath 4000) . . . . . . . . . . . . . . . . . . . . . . . . . 15
How to make best use of your telephone . . . . . . . . . . . . . . . . . . . . . . . 15
ØBasic and enhanced-convenience functions
Answering calls and Making calls . . . . . . . . . . . . 16
Answering a call with the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Answering a call via the speaker key (speakerphone) . . . . . . . . . . . . . . 16
Open listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Switching to speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Switching to the handset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Using the call waiting function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Activating/deactivating call waiting . . . . . . . . . . . . . . . . . . . . . . . . . 18
Answering the waiting call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Using the mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Retrieval from mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Answering a callback request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Deleting mailbox entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Terminating mailbox retrieval: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Using the mailbox function (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Timed reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Incoming call on loudspeaker (speaker call 2-way) . . . . . . . . . . . . . . . . 21
Activating/deactivating stop voice calling. . . . . . . . . . . . . . . . . . . . . 21
Answering a call on the headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Activating/deactivating do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Malicious call holding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Contents
4
44
4
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Dialing with the handset off-hook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Dialing with the handset on-hook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Suppressing your number on called party’s display . . . . . . . . . . . . . . . 25
Direct call to a colleague via loudspeaker (voice calling) . . . . . . . . . . . . 25
Entering commands with tone dialing (DTMF suffix dialing) . . . . . . . . . 26
Calling several persons simultaneously . . . . . . . . 27
Making a second call (consultation). . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Alternating between two calls (toggling) . . . . . . . . . . . . . . . . . . . . . . . . 27
Setting up a conference
(Hicom 300 E/H – not used in US) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Setting up an add-on conference. . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Expanding the conference to include up to eight members . . . . . . 28
Chairing a conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Disconnecting a user from the conference . . . . . . . . . . . . . . . . . . . 29
Handing over conference leadership . . . . . . . . . . . . . . . . . . . . . . . . 29
Station controlled conference (HiPath 4000) . . . . . . . . . . . . . . . . . . . . 30
Setting up a conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Expanding the conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Transferring the conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
During the conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Using the switchover button (HiPath 4000). . . . . . . . . . . . . . . . . . . . . . 36
Re-indication (HiPath 4000) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
System-wide parking (HiPath 4000) . . . . . . . . . . . . 38
Parking a call automatically and taking it at a later date. . . . . . . . . . . . . 38
Parking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Taking a parked call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Parking a call manually and then taking it at a later date . . . . . . . . . . . . 39
Parking via the keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Parking via a repertory key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Parking via "system parking" (only telephones without a display) . . 40
Taking a parked call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Parking is not possible. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Automatic parking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Manual parking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Using saved numbers to make calls . . . . . . . . . . . 42
Using a call list (missed calls) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Viewing the call log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Dialing a number from the call log . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Deleting an entry from the call log. . . . . . . . . . . . . . . . . . . . . . . . . . 43

Contents
5
55
5
Saved number redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Last number redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Dialing with repertory keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Dialing with individual speed dialing numbers. . . . . . . . . . . . . . . . . . . . 45
Dialing with system speed dialing numbers . . . . . . . . . . . . . . . . . . . . . 45
Making project calls. . . . . . . . . . . . . . . . . . . . . . . . . 46
Setting up a project call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Call duration display (cost display) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
If you do not get through... . . . . . . . . . . . . . . . . . . . . 48
Using the callback function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Storing a callback request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Answering a callback request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Rejecting a callback request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Checking/cancelling saved callback requests . . . . . . . . . . . . . . . . . 49
Camping on a colleague’s call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Overriding a colleague’s call (intrude) . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Telephone settings . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Adjusting the ringer volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Adjusting the ringer pitch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Adapting the speakerphone function to the acoustics of your room. . . 52
Setting the volume of the alerting tone. . . . . . . . . . . . . . . . . . . . . . . . . 52
Backlit Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Adjusting the display contrast (only HiPath 4000) . . . . . . . . . . . . . . . . . 53
Adjusting the angle of the display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Locking your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Selecting the language for user prompts (displays). . . . . . . . . . . . . . . . 55
Storing numbers, system functions and timed re-
minders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Storing a repertory dialing number on a key . . . . . . . . . . . . . . . . . . . . . 56
Storing a number for redialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Storing a caller’s number or a number that has been dialed . . . . . . 57
Storing any number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Saving individual speed dialing numbers . . . . . . . . . . . . . . . . . . . . . . . . 58
Saving a function on a key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Creating timed reminders. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Contents
6
66
6
Checking the telephone . . . . . . . . . . . . . . . . . . . . . . 61
Checking its functionality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Checking the assignment of functions to keys . . . . . . . . . . . . . . . . . . . 62
Forwarding calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Using call forwarding (Hicom 300 E/H not used in US) . . . . . . . . . . . . . 63
Using fixed call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Forwarding calls automatically. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Using variable call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Using call forwarding (HiPath 4000) . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Station fixed forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Station variable forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Activating and deactivating forwarding using features settings . . . 72
System call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Call forwarding via code numbers . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Call-forwarding via call-forwarding key. . . . . . . . . . . . . . . . . . . . . . . 75
Delayed call-forwarding (HiPath 4000). . . . . . . . . . . . . . . . . . . . . . . . . . 76
Forwarding calls for a different terminal . . . . . . . . . . . . . . . . . . . . . . . . 77
Storing a destination for another
telephone/activating call forwarding . . . . . . . . . . . . . . . . . . . . . . . . 77
Storing a destination for fax, PC or busy/
activating call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Checking/deactivating call forwarding
for another telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Checking/deactivating call forwarding
for fax, PC or busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Changing call forwarding for another terminal . . . . . . . . . . . . . . . . . 80
Using a different telephone
in the same way as your own . . . . . . . . . . . . . . . . . 81
Logging on to a different telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Identifying yourself with PIN and dialing . . . . . . . . . . . . . . . . . . . . . 81
Identification with the chip card. . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Deactivating identification at the other telephone. . . . . . . . . . . . . . . . . 83

Contents
7
77
7
Relocating with the telephone . . . . . . . . . . . . . . . . 84
Disconnecting the telephone from its present station line . . . . . . . . . . 84
Reconnecting the telephone at the new station line . . . . . . . . . . . . . . . 84
Using HiPath 4000 as an
intercommunication system . . . . . . . . . . . . . . . . . . 85
Voice calling to a variable destination . . . . . . . . . . . . . . . . . . . . . . . 86
Voice calling to a fixed destination. . . . . . . . . . . . . . . . . . . . . . . . . . 87
Voice calling in a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Voice calling to a variable destination . . . . . . . . . . . . . . . . . . . . . . . 87
Voice calling to a fixed destination (using repertory key) . . . . . . . . . 88
Two-way voice calling to a variable destination . . . . . . . . . . . . . . . . 89
Two-way voice calling to a fixed destination (on repertory key) . . . 89
Announcement to all members of a line group . . . . . . . . . . . . . . . . . . . 90
ØMulti-line and team functions
Making multiline calls. . . . . . . . . . . . . . . . . . . . . . . 91
Using line keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
The different states of line key lamps . . . . . . . . . . . . . . . . . . . . . . . 92
Preview (HiPath 4000) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Taking calls on line keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Taking calls in the order offered. . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Taking calls with priority. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Activating/deactivating ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Dialing with line keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Identifying the line used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Alternating between different lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Ending a call on a line key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Adding another party to a line (conference) . . . . . . . . . . . . . . . . . . . 97
With automatic privacy configured . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Allow bridging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Preventing bridging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Terminating a connection on a line key . . . . . . . . . . . . . . . . . . . . . . 98
Holding a call on a line key and retrieving it. . . . . . . . . . . . . . . . . . . . . . 99
Holding a call on a line key exclusively and retrieving it . . . . . . . . . . . . 99
Picking up a held call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Contents
8
88
8
Forwarding calls for lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Storing and activating station variable call forwarding for a line . . 100
Storing and activating a station fixed call
forwarding destination for a line . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Reactivating station fixed call forwarding for a line (without storing a
different destination) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Cancelling the station fixed call forwarding destination. . . . . . . . . 102
Deactivating call forwarding for a line . . . . . . . . . . . . . . . . . . . . . . 102
Group call and pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Picking up a specific call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Having the number of the called station displayed . . . . . . . . . . . . 105
Taking a call in a hunt group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Temporarity removing station from hunt group/
adding station to hunt group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Group park and retrieval of call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Calling a station directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
The lamp statuses of direct station selection (DSS) keys . . . . . . . 106
Calling a direct station selection (DSS) user . . . . . . . . . . . . . . . . . 107
Taking a call for a direct station selection (DSS) user . . . . . . . . . . 107
ØExecutive/secretary functions
Making calls in an executive/secretary team (not
used in US) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Calling executive or secretary’s office. . . . . . . . . . . . . . . . . . . . . . . . . 108
The lamp statuses of direct station selection (DSS) keys . . . . . . . 108
Making a call to the executive/secretary . . . . . . . . . . . . . . . . . . . . 108
Taking a call for the executive in the secretary’s office. . . . . . . . . . . . 109
Taking a call for the executive during a call in progress. . . . . . . . . 109
Extending a call to the executive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Forwarding calls directly to the executive . . . . . . . . . . . . . . . . . . . . . . 110
Taking a call on the executive’s telephone . . . . . . . . . . . . . . . . . . . . . 110
Taking calls for other executive/secretary teams . . . . . . . . . . . . . . . . 111
Using second telephone for executive . . . . . . . . . . . . . . . . . . . . . . . . 111
Activating/deactivating call waiting for executive . . . . . . . . . . . . . . . . 112
Using the call signal function (HiPath 4000) . . . . . . . . . . . . . . . . . . . . 113
Calling a messenger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Designating a deputy for the secretary . . . . . . . . . . . . . . . . . . . . . . . . 113

Contents
9
99
9
ØAll about the telephone
Labeling, documentation and accessories. . . . . 114
Labeling Key Fields (not used in US) . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Attaching a Station Number Label (not valid for US) . . . . . . . . . . . . . . 115
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Advice for users. . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Care of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Dealing with error messages on the display . . . . . . . . . . . . . . . . . . . . 119
Who to contact if a problem occurs . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Important functions at a glance . . . . . . . . . . . . . . 123
Maximum Service Menu functions available
(HiPath 4000). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Maximum Service Menu functions available
(Hicom 300 E/300 H) . . . . . . . . . . . . . . . . . . . . . . . . . 126

Basic Usage Instructions
10
1010
10
Basic Usage Instructions
The optiPoint 500 economy/basic/standard
optiPoint 500 economy* basic standard
standard SL*
advance
Function keys 12 12 12 19
Full-duplex handsfree function - - 99
Display illumination - - - 9
Headset connection - - - 9
USB interface - 999
Interface for add-on equipment - 999
Optionbay 0112
*economy is not available in the US and standard SL is available in the US only
program/service
Redial
Mailbox
Speaker *
*
*
*
*
Call pickup
Call park
Disconnect
Show used line
Ringer cutoff
Privacy
Hold
Exclusive hold
Call pickup
Call park
Disconnect
Show used line
Ringer cutoff
[Line]
[Line]
[Line]
Display
Keys for telephone settings
Handset
Handsfree microphone
(optiPoint 500 standard)
Speaker for open
listening
Key for scrolling to functions
Fixed function keys
Permanently assigned function keys (example): Variant:
Dialing
keypad Key for confirming
a function

Basic Usage Instructions
11
1111
11
optiPoint 500 advance control panel with optiPoint key modules
Permanently assigned function keys
for basic, enhanced, multiline and team functions (example): Variant:
program/service
Redial
Mailbox
Speaker *
*
*
*
*
Call pickup
Call park
Disconnect
Show used line
Ringer cutoff
Privacy
Hold
Exclusive hold
Line] other
Line] other
Line] other
Line] other
Line] other
Line] other
Line] other
Call pickup
Call park
Disconnect
Show used line
Ringer cutoff
Line] other
Line] other
Line] other
Line] other
Line] other
Line] other
Line] other
Line] other
Line] other
Line] other
*keyset configuration (Æpage 91) with line keys on the optiPoint 500 key module.
Display
Keys for telephone settings
Handset
optiPoint 500 key module with
additional programmable keys
Shift
key for
second
key level
Speaker
for open
listening
Dialing
keypad
Fixed function keys
Handsfree micro-
hone
Key for
confirming
a function
Key for scrolling
to functions

Step by Step
Basic Usage Instructions
12
1212
12
How to use this user guide
The operating procedures are presented in a logical
sequence in the colored column. The symbols used
have the following meanings:
CLift the handset.
IReplace the handset.
DEnter number or code.
Jor KPress the setting keys on the telephone.
Press the key.
Press the key that is lit.
Press the key that is flashing.
The selection option is shown on the display.
Confirm with key .
Look for the selection option.
Press keys until the selection option appears on
the display.
Then confirm with key .
Display
Line 1 contains instructions or acknowledgment mes-
sages, depending on the particular situation.
Line 2 contains selection options for functions, which
you can confirm by means of . If the character ">" is
visible on the right-hand side, there are further selection
options, which can then be accessed using .
program/service
Speaker
Chef
Consultation?
Ringer pitch?
Callback?
Please dial? >

Basic Usage Instructions
13
1313
13
Step by Step
How to activate functions
... directly
Certain functions can be selected directly in the idle
state, for example:
Make your selection with and confirm it with
.
Other functions can be selected directly in certain
call situations.
You dial a number but the other party is busy:
Confirm with .
or
Make your selection with , confirm it with
and dial another number.
... via the Service Menu
First press the program/service key. You are then of-
fered a number of selection options. Example: sup-
pressing the number display at the called party
(Æpage 21):
Press the key.
A; Use the service code to switch to the Display Suppres-
sion function. The service codes are listed in the quick-
reference operating instructions (appendix).
or
Press the key.
Make your selection with and confirm it with
.
Select again with and confirm with .
... using a function key
You can activate directly a HiPath function that you have
saved on a key (Æpage 58), for example
Press the key. The function is executed.
Var. call forw. on?
Callback?
Dial again?
program/service
program/service
More features?
Display suppression?
Second call

Step by Step
Basic Usage Instructions
14
1414
14
Which functions can be used?
Basic and enhanced functions
You can use all of the communication platform’s basic
and enhanced functions that are offered in the dialog on
the display, in the service menu, in a main menu and on
the function keys.
Additional multiline and group functions
Æpage 91
These are configured by your system administrator. You
can use the multiline and group functions in addition to
the basic and enhanced-convenience functions. A tele-
phone with line keys is identifiable by the fact that your
number and the numbers of your colleagues have been
assigned to line keys. You have access to all lines and
you can also make calls via several lines simultaneously.
The individual telephone can also be configured (as a
keyset) for multi-line operation, for example, for use by
nonteam members or by brokers who are in contact
with clients on several lines simultaneously.
Additional executive/secretary functions (not
used in US)
Æpage 108
These are configured by your system administrator. You
can use the executive/secretary functions in addition to
the basic and enhanced-convenience functions. A tele-
phone with an executive/secretary (not used in US) con-
figuration is identifiable by the executive or secretary
line keys for direct calls to the executive or to the secre-
tary’s office. An executive/secretary telephone also has
an intercept key, while a secretary’s telephone has a
pickup and a deputy key.

Basic Usage Instructions
15
1515
15
Step by Step
Optional main menu (HiPath 4000)
Your system administrator can provide a customized
key to give you access to a main menu. On this main
menu you can choose from the following options:
Press the key.
Use functions such as the redial or speed dial features.
Launch functions such as forwarding or code input.
View active features such as forwarding or do-not-
disturb.
Branch to the usual service menu.
Branch to the settings on the service menu.
Exit the menu.
The menu item “Main menu?” will be available on every
submenu.
How to make best use of your tele-
phone
• No doubt you have colleagues or outside business
associates to whom you make frequent calls. You
can save a great deal of time and effort by storing
these numbers on keys (Storing a speed dialing
number on a key Æpage 56).
• All too often the number you have dialed is busy. But
afterwards you are extremely busy and completely
forget to try calling it again. Our advice: make a habit
of using the Callback function(Æpage 48).
Basic and enhanced-convenience functions
Main menu
Speed dial features?
More features?
View active features?
Program/Service?
Phone settings?
Exit?

Step by Step
Answering calls and Making calls
16
1616
16
Answering calls and Making calls
Answering a call with the handset
The telephone rings. The caller is displayed.
CLift the handset.
Ending a call:
IReplace the handset.
Answering a call via the speaker key
(speakerphone)
The telephone rings. The caller is displayed.
Press the key. The lamp lights up.
You are in speakerphone mode.
(Note: optiPoint 500 economy/basic does not have a
microphone.)
Jor KIncrease or decrease the volume. Keep pressing the
keys until the desired volume level is set.
Ending the call:
Press the key. The lamp goes out.
Notes for speakerphone mode:
• Tell the called party that you are using speaker-
phone.
• The speakerphone conversing equipment works
best at low volume settings.
• The ideal distance between yourself and the tele-
phone for speakerphone conversing is approx.
20 inches.
Speaker
Speaker

Answering calls and Making calls
17
1717
17
Step by Step
Open listening
You can allow other persons in the room to listen in on
the call. Always inform the other party that you are
switching to the speaker.
Precondition: You are making a call with the handset.
To a c t i v a t e :
Press the key. The lamp lights up.
To d e a c t i va t e :
Press the key. The lamp goes out.
Switching to speakerphone
This function is not available with the
optiPoint 500 economy/basic.
Precondition: You are making a call with the handset.
and IPress the speaker key and release, then put the hand-
set down and continue the call.
Switching to the handset
Precondition: You are on the phone in speakerphone
mode.
CLift the handset. Continue the call.
Speaker
Speaker
Speaker

Step by Step
Answering calls and Making calls
18
1818
18
Using the call waiting function
When you are expecting an important call, you should
activate the call waiting function. A waiting call is sig-
naled to you if you are on the phone. You can then either
accept or disregard the waiting call.
Activating/deactivating call waiting
Press the key. The lamp lights up.
;: Enter the service code.
or
Select and confirm.
Select and confirm.
and
or Confirm.
Answering the waiting call
Precondition: You are on the phone. Call waiting is ac-
tivated.
You hear the alerting tone. The lamp flashes.
The caller hears ringing tone as though you were free.
Press the key. You are connected to the second caller.
The first party is placed on hold.
Ending the waiting call, retrieving the first call:
Press the key.
or ICReplace the handset and lift it again.
program/service
Feature settings?
Camp-on?
Activate?
Deactivate?
Call pickup
Disconnect

Answering calls and Making calls
19
1919
19
Step by Step
Using the mailbox
Callers who dialed your number during your absence
can leave a reminder message in your mailbox.
You will also find mail server voice/fax messages in your
mailbox (if this facility is available).
Retrieval from mailbox
The lamp is lit if there are new entries in the mailbox.
Press the key.
The first entry is displayed. Keep pressing the mailbox
key to see the other messages.
Meaning of the display:
"Call" = callback request
for example, from Mr. Jones
Answering a callback request
The callback request is displayed.
Select and confirm.
The user is called.
Mailbox
Jones Call
Jones Call
Output?

Step by Step
Answering calls and Making calls
20
2020
20
Deleting mailbox entries
The required entry is displayed.
Select and confirm.
Terminating mailbox retrieval:
Press the key. The lamp goes out.
Entries remain in the mailbox until you delete them.
Using the mailbox function (optional)
Users with a mailbox (HiPath Xpressions) can use it by
calling the messaging extension, for example, set up
call forwarding types and check available messages.
Spoken user prompting directs you to all available func-
tions. If call forwarding is active, the messaging exten-
sion is shown on the display. Information on call for-
warding can be found on Æpage 63.
Timed reminders
Precondition: You have saved a timed reminder
(Æpage 59). When the saved time has been reached:
The telephone rings.
CLift the handset. The time of the reminder is displayed.
IReplace the handset.
Delete?
You cannot delete (new) voice messages that you
have not played back entirely. You can jump to the
end of a message by entering 66. This desig-
nates the message as "old", thereby making it
deletable.
Mailbox
Reminder:
If you do not lift the handset, the telephone rings
several more times and "Timed reminder" is dis-
played before the reminder is canceled.