Siemens iQ300 WM12N280HK User manual

Washing machine
WM12N280HK
en User manual and installation instructions
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Table of contents
1 Safety............................................4
1.1 General information....................4
1.2 Intended use...............................4
1.3 Restriction on user group...........4
1.4 Safe installation ..........................5
1.5 Safe use .....................................7
1.6 Safe cleaning and mainten-
ance............................................9
2 Preventing material damage .....10
3 Environmental protection and
saving energy.............................11
3.1 Disposing of packaging ...........11
3.2 Save energy and conserve
resources..................................11
3.3 Energy saving mode ................11
4 Installation and connection.......12
4.1 Unpacking the appliance .........12
4.2 Contents of package................13
4.3 Requirements for the install-
ation location ............................13
4.4 Removing the transit bolts .......14
4.5 Connecting the appliance ........15
4.6 Aligning the appliance..............16
4.7 Connecting the appliance to
the electricity supply.................17
5 Familiarising yourself with
your appliance............................18
5.1 Appliance .................................18
5.2 Detergent drawer......................19
5.3 Controls ....................................19
6 Display ........................................20
7 Buttons .......................................22
8 Programmes ...............................24
9 Accessories................................32
10 Before using for the
first time....................................32
10.1 Starting an empty washing
cycle .......................................32
11 Laundry.....................................33
11.1 Preparing the laundry .............33
11.2 Sorting laundry .......................34
11.3 Degrees of soiling ..................34
11.4 Care symbols on the care
labels ......................................34
12 Detergents and care
products ...................................35
12.1 Detergent recommendation ...35
12.2 Detergent dosage ..................36
13 Basic operation ........................36
13.1 Switching on the appliance ....36
13.2 Setting a programme .............37
13.3 Adjusting the programme
settings ...................................37
13.4 Loading laundry......................37
13.5 Using a measuring aid for
liquid detergent ......................37
13.6 Adding detergent and care
product ...................................38
13.7 Starting the programme .........38
13.8 Adjusting the "Ready in"
time before the programme
starts.......................................38
13.9 Soaking laundry .....................38
13.10 Adding laundry .....................39
13.11 Cancelling the pro-
gramme ................................39
13.12 Resuming the programme
when the programme
status is Rinse Hold .............39
13.13 Unloading the laundry ..........39
13.14 Switching off the appli-
ance......................................40

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14 Childproof lock.........................40
14.1 Activating the childproof
lock.........................................40
14.2 Deactivating the childproof
lock.........................................40
15 Basic settings...........................41
15.1 Overview of the basic set-
tings........................................41
15.2 Changing the basic set-
tings........................................42
16 Cleaning and servicing............42
16.1 Tips on appliance care...........42
16.2 Cleaning the drum..................42
16.3 Cleaning the detergent
drawer.....................................42
16.4 Descaling................................43
16.5 Cleaning the drain pump........44
16.6 Cleaning the water outlet
hose at the siphon .................46
16.7 Clean the water inlet filters. ....46
17 Troubleshooting.......................49
18 Transportation, storage and
disposal ....................................57
18.1 Removing the appliance ........57
18.2 Inserting the transit bolts........57
18.3 Using the appliance again .....58
18.4 Disposing of old appliance ....58
19 Customer Service.....................59
19.1 Product number (E-Nr.) and
production number (FD).........59
20 Consumption values................60
21 Technical specifications..........60

en Safety
4
1 Safety
Observe the following safety instructions.
1.1 General information
¡Read this instruction manual carefully.
¡Keep the instruction manual and the product information safe
for future reference or for the next owner.
¡Do not connect the appliance if it has been damaged in transit.
1.2 Intended use
Only use this appliance:
¡For washing machine-washable fabrics and hand-washable wool
in accordance with the care label.
¡With tap water and commercially available detergents and care
products suitable for washing machines.
¡In private households and in enclosed spaces in a domestic en-
vironment.
¡Up to an altitude of max. 4000m above sea level.
1.3 Restriction on user group
This appliance may be used by children aged 8 or over and by
people who have reduced physical, sensory or mental abilities or
inadequate experience and/or knowledge, provided that they are
supervised or have been instructed on how to use the appliance
safely and have understood the resulting dangers.
Children must not play with the appliance.
Cleaning and user maintenance must not be performed by chil-
dren unless they are being supervised.
Keep children under the age of 3 years and pets away from the
appliance.

Safety en
5
1.4 Safe installation
Take note of the safety instructions when installing the appliance.
WARNING‒Risk of electric shock!
Improper installation is dangerous.
▶Connect and operate the appliance only in accordance with the
specifications on the rating plate.
▶Connect the appliance to a power supply with alternating cur-
rent only via a properly installed socket with earthing.
▶The protective conductor system of the domestic electrical in-
stallation must be properly installed. The installation must have
a sufficiently large cross section.
▶When using a residual current circuit breaker, only use a type
with the mark.
▶Never equip the appliance with an external switching device,
e.g. a timer or remote control.
▶When the appliance is installed, the mains plug of the power
cord must be freely accessible. If free access is not possible, an
all-pole isolating switch must be installed in the permanent elec-
trical installation according to the installation regulations.
▶When installing the appliance, check that the power cable is not
trapped or damaged.
If the insulation of the power cord is damaged, this is dangerous.
▶Never let the power cord come into contact with hot appliance
parts or heat sources.
▶Never let the power cord come into contact with sharp points or
edges.
▶Never kink, crush or modify the power cord.
WARNING‒Risk of fire!
It is dangerous to use an extended power cord and non-approved
adapters.
▶Do not use extension cables or multiple socket strips.
▶If the power cord is too short, contact Customer Service.
▶Only use adapters approved by the manufacturer.

en Safety
6
WARNING‒Risk of injury!
The high weight of the appliance may result in injury when lifted.
▶Do not lift the appliance on your own.
If this appliance is not correctly installed in a washer-dryer stack,
the installed appliance may fall.
▶Only stack the dryer on a washing machine using the connec-
tion kit from the dryer manufacturer . No other installation
method is permitted.
▶Do not install the appliance in a washer-dryer stack if the dryer
manufacturer does not offer a suitable connection kit.
▶Do not install appliances from different manufacturers and with
varying depths and widths in a washer-dryer stack.
▶Do not install a washer-dryer stack on a platform; the appli-
ances may tip over.
WARNING‒Risk of suffocation!
Children may put packaging material over their heads or wrap
themselves up in it and suffocate.
▶Keep packaging material away from children.
▶Do not let children play with packaging material.
CAUTION‒Risk of injury!
The appliance may vibrate or move when in use.
▶Place the appliance on a clean, even, solid surface.
▶Align the appliance using the appliance feet and a spirit level.
If hoses and power cords have been laid incorrectly, this causes a
tripping hazard.
▶Lay hoses and power cords in such a way that there is no risk
of tripping.
If the appliance is moved by holding onto protruding components,
such as the appliance door, the parts may break off.
▶Do not move the appliance by holding onto protruding parts.
CAUTION‒Risk of cutting!
Touching sharp edges on the appliance may lead to cuts.
▶Do not touch the sharp edges on the appliance.

Safety en
7
▶Wear protective gloves when installing and transporting the ap-
pliance.
1.5 Safe use
WARNING‒Risk of electric shock!
If the appliance or the power cord is damaged, this is dangerous.
▶Never operate a damaged appliance.
▶Never pull on the power cord to unplug the appliance. Always
unplug the appliance at the mains.
▶If the appliance or the power cord is damaged, immediately un-
plug the power cord or switch off the fuse in the fuse box and
turn off the water tap.
▶Call customer services. →Page59
An ingress of moisture can cause an electric shock.
▶Only use the appliance in enclosed spaces.
▶Never expose the appliance to intense heat or humidity.
▶Do not use steam- or high-pressure cleaners, hoses or sprays
to clean the appliance.
WARNING‒Risk of harm to health!
Children can lock themselves in the appliance, thereby putting
their lives at risk.
▶Do not install the appliance behind a door as this may obstruct
the appliance door or prevent it from opening.
▶With redundant appliances, unplug the power cord. Then cut
through the cord and damage the lock on the appliance door
beyond repair so that the appliance door will no longer close.
WARNING‒Risk of suffocation!
Children may breathe in or swallow small parts, causing them to
suffocate.
▶Keep small parts away from children.
▶Do not let children play with small parts.

en Safety
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WARNING‒Risk of poisoning!
Detergents and care products may result in poisoning if con-
sumed.
▶If accidentally swallowed, seek medical advice.
▶Keep detergents and care products out of the reach of children.
WARNING‒Risk of explosion!
Laundry that has been pretreated with cleaning agents that con-
tain solvents may cause an explosion in the appliance.
▶Rinse pretreated laundry thoroughly with water before washing.
CAUTION‒Risk of injury!
The covering plate may break if you stand on or climb onto the
appliance.
▶Do not stand on or climb onto the appliance.
The appliance may tip over if you sit on or lean against the open
door.
▶Do not sit on or lean against the appliance door.
▶Do not place any objects on the appliance door.
Reaching into the drum while it is still turning may cause hand in-
juries.
▶Wait for the drum to come to a complete stop before reaching
inside.
CAUTION‒Risk of burns!
When washing at high temperatures, the glass in the appliance
door becomes hot.
▶Do not touch the appliance door when it is hot.
▶Keep children away from the appliance door when it is hot.
CAUTION‒Risk of scalding!
When you wash at high temperatures, the detergent solution gets
hot.
▶Do not touch the hot detergent solution.

Safety en
9
CAUTION‒Risk of chemical burns!
If the detergent drawer is opened, detergent and care products
may spray out from the appliance. Contact with eyes or skin may
cause irritation.
▶Rinse eyes and/or skin thoroughly with clean water if they come
into contact with detergents or care products.
▶If accidentally swallowed, seek medical advice.
▶Keep detergents and care products out of the reach of children.
1.6 Safe cleaning and maintenance
Take note of the safety instructions when cleaning and performing
maintenance work on the appliance.
WARNING‒Risk of electric shock!
Incorrect repairs are dangerous.
▶Repairs to the appliance should only be carried out by trained
specialist staff.
▶Only use genuine spare parts when repairing the appliance.
▶If the power cord of this appliance is damaged, it must be re-
placed by the manufacturer, the manufacturer's Customer Ser-
vice or a similarly qualified person in order to prevent any risk.
An ingress of moisture can cause an electric shock.
▶Do not use steam- or high-pressure cleaners, hoses or sprays
to clean the appliance.
WARNING‒Risk of injury!
The use of non-original spare parts and non-original accessories
is dangerous.
▶Only use the manufacturer's original spare parts and original ac-
cessories.
WARNING‒Risk of poisoning!
Poisonous fumes may be given off if you use cleaning agents that
contain solvents.
▶Do not use cleaning agents that contain solvents.

en Preventing material damage
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Preventing material damage
2 Preventing material
damage
Preventing material damage
Follow these instructions to avoid ma-
terial damage and damage to the ap-
pliance.
ATTENTION!
The functionality of the appliance
may be impaired if you use the
wrong quantity of fabric softener, de-
tergent, care product or cleaning
agent.
▶Follow the dosage recommenda-
tions from the manufacturer.
Exceeding the maximum load capa-
city impairs the function of the appli-
ance.
▶Observe the maximum load capa-
city for each programme and do
not exceed it.
→"Programmes", Page24
The appliance is secured for trans-
portation using transit bolts. Transit
bolts which have not been removed
may result in material damage and
damage to the appliance.
▶Before starting up the appliance,
remove the transit bolts completely
and keep them in a safe place.
▶Before transport, fit the transit bolts
fully in order to prevent damage in
transit.
Material damage may be caused if
the water inlet hose is connected in-
correctly.
▶Tighten the screw connections on
the water inlet until they are hand-
tight.
▶Ideally, connect the water inlet
hose directly to the water tap,
without any additional connecting
elements such as adapters, exten-
sions, valves or similar.
▶Ensure that the inner diameter of
the water tap is at least 17 mm.
▶Make sure that the length of the
thread on the connection to the
water tap is at least 10 mm.
If the water pressure is too high or
too low, the appliance may not be
able to operate properly.
▶Ensure that the water pressure in
the water supply system is at least
100kPa (1bar) and max.
1000kPa (10bar).
▶If the water pressure exceeds the
maximum value specified, a pres-
sure-reducing valve must be in-
stalled between the drinking water
connection and the hose set of the
appliance.
▶Do not connect the appliance to
the mixer tap of an unpressurised
hot-water boiler.
Modified or damaged water hoses
may result in material damage and
damage to the appliance.
▶Never kink, crush, modify or cut
through water hoses.
▶Only use the water hoses supplied
with the appliance or genuine
spare hoses.
▶Never re-use water hoses that
have been used before.
Operating the appliance using water
that is dirty or too hot may cause ma-
terial damage.
▶Only operate the appliance with
cold mains water.
Unsuitable cleaning products may
damage the surfaces of the appli-
ance.
▶Do not use harsh or abrasive de-
tergents.
▶Do not use cleaning products with
a high alcohol content.
▶Do not use hard scouring pads or
cleaning sponges.
▶Clean the appliance with nothing
but water and a soft, damp cloth.

Environmental protection and saving energy en
11
▶Remove all detergent residue,
spray residue or other residues im-
mediately if they come into contact
with the appliance.
Environmental protection and saving energy
3 Environmental protec-
tion and saving energy
Environmental protection and saving energy
3.1 Disposing of packaging
The packaging materials are environ-
mentally compatible and can be re-
cycled.
▶Sort the individual components by
type and dispose of them separ-
ately.
3.2 Save energy and con-
serve resources
If you follow these instructions, your
appliance will use less electricity and
less water.
Choose programmes with low tem-
peratures and longer wash times and
use maximum load capacity
→Page24.
aEnergy consumption and water
consumption is most efficient.
Add →Page36 detergent based on
the laundry's degree of soiling.
aFor light to normal soiling, a smal-
ler amount of detergent is suffi-
cient. Observe the dosage recom-
mendation from the detergent
manufacturer.
Reduce the washing temperature for
lightly and normally soiled laundry.
aAt low temperatures, the appliance
consumes less energy. For light to
normal soiling, lower temperatures
than indicated on the care label
are also sufficient.
Set the maximum spin speed if you
want to dry the laundry in a tumble
dryer afterwards.
aThe drier the laundry, the shorter
the programme duration when dry-
ing which, in turn, reduces energy
consumption. A higher spin speed
reduces the residual moisture in
the laundry and increases the
volume of the spin noise.
Wash the laundry without prewash.
aWashing with prewash increases
the programme duration and in-
creases energy and water con-
sumption.
The appliance has a continuous
automatic load adjustment function.
aDepending on the type of fabric
and load capacity, the continuous
automatic load adjustment func-
tion optimally adjusts the water
consumption and programme dur-
ation.
3.3 Energy saving mode
If you do not use the appliance for an
extended period, it automatically
switches to energy-saving mode. All
displays go out and ⁠ Start / Re-
load flashes.
Energy-saving mode ends when you
use the appliance again, e.g. if you
open or close the door.

en Installation and connection
12
Installation and connection
4 Installation and con-
nection
Installation and connection
4.1 Unpacking the appliance
Note:Please read the information in
the Safety →Page4 and Preventing
material damage →Page10 sections
to ensure that you use the appliance
safely.
ATTENTION!
Objects remaining in the drum that
are not designed for operation with
the appliance may cause material
damage and damage to the appli-
ance.
▶Remove these objects, along with
all supplied accessories, from the
drum before starting the appliance.
1. Remove any packaging and pro-
tective covers completely from the
appliance.
For the environmentally friendly
disposal of the packaging materi-
als, observe the information on the
topic of
→"Disposing of packaging",
Page11.
2. Check the appliance for visible
damage.
3. Open the door.
→"Basic operation", Page36
4. Remove the accessory from the
drum.
5. Close the door.

Installation and connection en
13
4.2 Contents of package
After unpacking all parts, check for any damage in transit and completeness of
the delivery.
1 2 3
4
1
Washing machine
2
Accompanying documents
3
Water inlet hose
4
Cover caps
4.3 Requirements for the in-
stallation location
Note:Please read the information in
the Safety →Page4 and Preventing
material damage →Page10 sections
to ensure that you use the appliance
safely.
WARNING
Risk of electric shock!
The appliance contains live parts.
Touching live parts is dangerous.
▶Do not operate the appliance
without a cover cap.
WARNING
Risk of injury!
When using the appliance on a base,
the appliance may tip over.
▶Always secure the feet of the appli-
ance to a base using the manufac-
turer's fixing brackets →Page32
before using the appliance for the
first time.

en Installation and connection
14
ATTENTION!
If the appliance is installed in areas
exposed to frost or outdoors, frozen
residual water may damage the appli-
ance and frozen hoses may crack or
split.
▶Do not install or operate this appli-
ance anywhere that is liable to ex-
perience frost and/or outdoors.
The appliance underwent a function
test before leaving the factory and
may, therefore, contain residual wa-
ter. This residual water may leak out
if the appliance is tilted at an angle
greater than 40°.
▶Tilt the appliance carefully.
Installation loca-
tion
Requirements
On a base Secure the appli-
ance with fixing
brackets
→Page32.
On a wooden
joist floor
Place the appli-
ance on a water-
resistant wooden
board which is
screwed tightly to
the floor. The
wooden board
should be at
least 30mm
thick.
In a kitchen unit ¡A niche width
of 60cm is re-
quired.
¡Only install the
appliance un-
derneath a
continuous
worktop that is
securely con-
nected to adja-
cent cabinets.
Installation loca-
tion
Requirements
On a wall Do not trap the
hoses between
the wall and the
appliance.
4.4 Removing the transit
bolts
The appliance is secured for trans-
portation using transit bolts on the
rear of the appliance.
Notes
¡Please read the information in the
Safety →Page4 and Preventing
material damage →Page10 sec-
tions to ensure that you use the
appliance safely.
¡Keep the transit bolts, screws and
sleeves in a safe place for future
transport →Page57.
1. Pull the hoses out of the holders.

Installation and connection en
15
2. Unscrew and remove all four
screws for the transit bolts with a
WAF 13 wrench.
3. Pull the power cord out of the
holder.
4. Remove the four sleeves.
5. Put on the four cover caps.
6. Press down on the four cover
caps.
4.5 Connecting the appliance
Connecting the water inlet hose
Note
¡Please read the information in the
Safety →Page4 and Preventing
material damage →Page10 sec-
tions to ensure that you use the
appliance safely.

en Installation and connection
16
1. Connect the water inlet hose.
2
1
2. Connect the water inlet hose to a
tap (26.4mm=3/4").
¾˝
min.
min.
10 mm
17 mm
3. Open the water tap carefully and
check that the connection points
are tight.
Water outlet connection types
This information is intended to help
you to connect this appliance to the
water outlet.
Note:Please read the information in
the Safety →Page4 and Preventing
material damage →Page10 sections
to ensure that you use the appliance
safely.
ATTENTION!
When draining, the water outlet hose
is subject to water pressure and may
come loose from the installed con-
nection point.
▶Secure the water outlet hose
against unintentional loosening.
Note:Observe the draining heights.
The draining heights are: minimum:
60cm, maximum: 100cm.
Drainage into a
siphon
Secure the con-
nection point with
a (24–40 mm)
hose clamp.
Drainage into a
washbasin
Fix and secure
the water outlet
using an elbow.
→Page32
Drainage into a
plastic pipe with
rubber sleeve.
Fix and secure
the water outlet
using an elbow.
→Page32
4.6 Aligning the appliance
In order to reduce noise and vibra-
tion and to prevent the appliance
from moving, align the appliance cor-
rectly.
Note:Please read the information in
the Safety →Page4 and Preventing
material damage →Page10 sections
to ensure that you use the appliance
safely.

Installation and connection en
17
1. Loosen the lock nuts using a WAF
17 wrench by turning it in a clock-
wise direction.
2. To align the appliance, turn the ap-
pliance feet. Check that the appli-
ance is level using a spirit level.
All appliance feet must stand firmly
on the ground.
3. Screw the lock nuts tightly against
the housing using a WAF 17
wrench.
In doing so, hold the foot tight and
do not adjust its height.
4.7 Connecting the appliance
to the electricity supply
Note:Please read the information in
the Safety →Page4 and Preventing
material damage →Page10 sections
to ensure that you use the appliance
safely.
1. Insert the mains plug of the appli-
ance's power cable in a socket
nearby.
The connection details of the appli-
ance can be found under Tech-
nical data →Page60.
2. Check the mains plug is inserted
properly.

en Familiarising yourself with your appliance
18
Familiarising yourself with your appliance
5 Familiarising yourself with your appliance
Familiarising yourself with your appliance
5.1 Appliance
You can find an overview of the parts of your appliance here.
1
2
46 35
7
7
On certain models, specific details such as the colour and shape may differ
from those pictured.
1
Maintenance flap for the drain
pump →Page44
2
Door
3
Detergent drawer →Page19
4
Controls →Page19
5
Water outlet hose →Page16
6
Power cord →Page17
7
Transit bolts →Page14

Familiarising yourself with your appliance en
19
5.2 Detergent drawer
1 2 3
1
Compartment II:
¡Detergent for main wash
¡Water softener
¡Bleach
¡Stain remover
2
Compartment :
¡Fabric softener
¡Liquid starch
¡Waterproofing agent
3
Compartment I:
¡Detergent for prewash
¡Hygiene detergent
5.3 Controls
You can use the control panel to configure all functions of your appliance and
to obtain information about the operating status.
2 3
1 1
4
1
Programmes →Page24
2
Programme selector
→Page36
3
Display →Page20
4
Buttons

en Display
20
Display
6 Display
Display
The display shows the current settings, options or relevant information.
Display Designation Description
0:40 1Programme dura-
tion/programme
time remaining
Approximate expected programme dura-
tion or programme time remaining.
10h 1"Ready in" time The programme end has been set and the
remaining number of hours is displayed.
→"Buttons", Page22
8 kg 1Recommended
load
The maximum load capacity for the selec-
ted programme in kg.
––– - 1200 Spin speed Set spin speed in rpm.
→"Buttons", Page22
0= No final spin, only draining
–––: Rinse Hold, no draining
⁠ – 90 Temperature Set temperature in °C.
→"Buttons", Page22
⁠ (cold)
⁠ Start/Pause Start, cancel or pause
¡Lights up: The programme is running
and can be cancelled or paused.
¡Flashes: The programme can be star-
ted or continued.
––– Rinse Hold Programme status
1Example