Sierra Wireless AirCard 402 User manual

Sprint Mobile Broadband 2-in-1 Card
Sierra Wireless AirCard®402
www.sprint.com
© 2009 Sprint. Sprint and the logo are trademarks of Sprint. Other marks are the property of their respective
owners.

Table of Contents
Your AirCard 402 Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i
How to Use This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Section 1: Introducing the AirCard 402 Device. . . . . . . . . . . . . . . . . . . . . . . . . 1
1A. Introducing the AirCard 402 Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Your AirCard 402 Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
TRU-Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Care and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Section 2: Setting Up and Using the AirCard 402 Device. . . . . . . . . . . . . . . . 5
2A. Setting Up Your Sprint Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Setting Up Your Device on Your Sprint Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
2B. Installing the Software and Activating Your Device . . . . . . . . . . . . . . . . . . . . . . . . 7
Installing the Software on a Windows Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Installing the Software on a Mac Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Activating Your AirCard 402 Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
2C. Using Your AirCard 402 Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Starting the Windows Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Starting the Mac Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Viewing the User Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Removing the AirCard 402 Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Attaching an External Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Contacting Sprint Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Section 3: Technical Specifications, Regulatory and
Safety Information, and Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
3A. Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
LED Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Radio Frequency and Electrical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Software Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
3B. Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Patents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Copyright . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Limitation of Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Additional Information and Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
3C. Important Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Important Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Safety and Hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
3D. One-Year Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

i
Your AirCard 402 Device
Thank you for purchasing a Sierra Wireless AirCard 402 device. This device offers more
freedom than ever before. No wires, no cables—just access to your data when you need it.
The power of the Internet is truly at your fingertips.

ii
How to Use This Guide
The advantages of Sprint are as clear as each wireless connection you make. With Sprint
service, we give you what you really want from a wireless service provider—clear
connections, easy-to-understand service plans, and self-servicing options for managing
your account. All this is designed to make your life easier and worry-free.
We know you’re eager to start using your device right away, and the sections of this guide
are designed to help you do just that.
The first section (page 1) gives an overview of the AirCard 402 package contents.
The second section (page 5) guides you through the steps required to install your
AirCard 402 device and the Windows or Mac software, and describes how to start
the software once it is installed.
The third section (page 23) lists the technical specifications, regulatory and important
safety information, and warranty information for your AirCard 402 device.
Getting More Information About Your Device and Service
This guide describes how to install and start the software. To learn how to use all the
features of your device and software, consult the user guide (see page 18 of this
document) or online help.
1
2
3

Section 1
Introducing the
AirCard 402 Device

2 Section 1A. Introducing the AirCard 402 Device
Section 1A
Introducing the AirCard 402 Device
⽧Your AirCard 402 Device (page 2)
⽧TRU-Install (page 2)
⽧Package Contents (page 3)
⽧Care and Maintenance (page 3)
This section introduces your AirCard 402 device, and describes what is included with your
device.
Your AirCard 402 Device
The Sierra Wireless AirCard 402 device is a dual-band wireless modem. It enhances the
functionality of your mobile computing devices by adding wireless connectivity to the
Internet.
Your AirCard 402 device fits into a PC Card or ExpressCard slot (available on most
notebook and some desktop computers).
TRU-Install
To install the drivers and software, you do not need an installation CD. Your device uses
the Sierra Wireless TRU-Install™ feature—driver and software installation starts when you
insert the device into your Windows or Mac computer.
Note To get the latest drivers and software, visit www.sprint.com/downloads.

Introduction
Section 1A. Introducing the AirCard 402 Device 3
Package Contents
Your AirCard 402 device package contains the following components:
䢇Sierra Wireless AirCard 402 device
䢇Get Started guide (this document)
Care and Maintenance
As with any electronic device, you should handle this device with care to ensure reliable
operation. Follow these guidelines in using and storing the device:
䢇Do not apply adhesive labels to the device or the card adapter, as they may cause the
device or the card adapter to become jammed inside the card slot.
䢇The device should fit easily into an available PC Card or ExpressCard slot. Forcing the
device into a slot may damage the connector pins.
䢇Protect the device from liquids, dust, and excessive heat.
䢇When not installed in your computer, store the device in its protective case.
䢇Remove the device before storing or transporting your computer.
䢇When inserting or removing the device, always grip it by the sides rather than the top, as
this prevents damage to the device.
䢇Do not use the device with a handheld computer; it is designed only for notebook or
desktop computers running Windows Vista, Windows XP, Windows 2000, Mac OS X, or
Linux.
䢇Do not handle or operate the device while driving or operating a vehicle. Doing so may
distract you from properly operating the vehicle. In some jurisdictions, operating
communication devices while in control of a vehicle is a criminal offense.

Section 2
Setting Up and Using the
AirCard 402 Device

6 Section 2A. Setting Up Your Sprint Account
Section 2A
Setting Up Your Sprint Account
⽧Setting Up Your Device on Your Sprint Account (page 6)
Setting Up Your Device on Your Sprint Account
Normally your device will be set up on your Sprint account at the time of purchase.
To verify that your device is set up on your Sprint account:
1. Log on to your account at www.sprint.com by entering your username and password.
2. Confirm that the AirCard 402 device is on your account with a Mobile Broadband
connection plan.
If you don’t see your device listed, you will need to contact Sprint Customer Service to
complete setting up the device on your account. Have the following available before
calling:
䢇Your Sprint account information.
䢇The ESN number of your device (displayed on the back of the device and on the
packaging).

Installing the Software
Section 2B. Installing the Software and Activating Your Device 7
Section 2B
Installing the Software and Activating Your
Device
⽧Installing the Software on a Windows Computer (page 7)
⽧Installing the Software on a Mac Computer (page 13)
⽧Activating Your AirCard 402 Device (page 16)
The installation process has two stages:
䢇Installing the Software and Drivers — Insert the device to install the drivers and the software
(for Windows, see below; for Mac, see page 13).
䢇Activating Your Device —Start the software. Sprint's hands-free activation feature will
automatically begin activating your device on the network (page 16).
For information on using the AirCard 402 device on Linux, please see
www.sierrawireless.com/support.
Installing the Software on a Windows Computer
System Requirements
The AirCard 402 device works with:
䢇Windows Vista.
䢇Windows XP with Service Pack 2 or later.
䢇Windows 2000 with Service Pack 4.

8 Section 2B. Installing the Software and Activating Your Device
To install and run the device and accompanying Sprint SmartViewSM software on a
Windows computer, you will need an empty PC Card or ExpressCard slot.
Installing the Software and Drivers
1. Ensure you are in the Sprint Mobile Broadband coverage area (not roaming).
2. If your computer has WiFi or a Bluetooth adapter, turn it off. (For instructions, see the
user guide or online Help of your computer.)
Note Your device will not work with handhelds or Pocket PCs.
Note Windows Vista and Windows 2000 users: You must log in with administrative privileges to install
the software and drivers.
Windows XP users: You may need to log in with administrative privileges, depending on your
Windows configuration.
As part of the installation process you may need to restart your computer; save any
open documents.

Installing the Software
Section 2B. Installing the Software and Activating Your Device 9
3. If your computer has a PC Card slot, grip both sides of the card adapter and insert the
device and card adapter into your computer (Sprint label facing up), and then
proceed to “Windows detects the device...” on page 11.
If your computer has an ExpressCard slot, remove the device from the card adapter,
as described below.
4. Slide and hold the locking tab in the indicated direction.

10 Section 2B. Installing the Software and Activating Your Device
5. Holding the locking tab, use your other hand to free the device from the adapter.
6. Gripping both sides of the device, insert it into your computer’s ExpressCard slot
(Sprint label facing up).

Installing the Software
Section 2B. Installing the Software and Activating Your Device 11
Windows detects the device and installs the drivers for it. This may take a few minutes.
Once completed, the system tray may display “Your devices are ready to use” or
“Your new hardware is installed and ready to use.”
The LED indicator is lit (blue, or blinking amber); the Sprint logo on the protruding
end of the device is also lit.
7. If the TRU-Install window is not displayed, in Windows Explorer browse to
the entry (under My Computer), then browse to the Win folder and run
Setup.exe or, if you’re running Windows Vista and the “AutoPlay” window is displayed,
click Run setup.exe to display the TRU-Install window.
8. In the TRU-Install window, click OK.
9. In the “WinZip Self-Extractor” window, click Setup.
10. In the “Welcome to the InstallShield Wizard for Sprint SmartView” window, click Next.

12 Section 2B. Installing the Software and Activating Your Device
11. Read the License Agreement, select “I accept the terms in the License Agreement” to agree
to the terms and then click Next.
12. In the “Installation Customization Wizard” window, select a skin and then click Next.
(A series of dialog boxes guides you through the installation.)
13. Use the Next and Back buttons to navigate through the wizard.
14. If you’re running Windows Vista or Windows XP, wait until the system tray displays
“Your devices are ready to use” or “Your new hardware is installed and ready to use.”
15. In the “InstallShield Wizard Completed” window, click Finish.
16. If you see a message that you must restart your computer, click Yes and wait until your
computer restarts.
17. If the Sprint SmartView software has not started, start it by double-clicking the
program’s icon [ ] on your desktop.
18. Proceed to “Activating Your AirCard 402 Device” on page 16.

Installing the Software
Section 2B. Installing the Software and Activating Your Device 13
Installing the Software on a Mac Computer
System Requirements
The AirCard 402 device works with any MacBook™ Pro or PowerBook®G4 computer
running Mac OS X version 10.4.11 or newer.
To check your version, from the Apple menu ( ) choose About This Mac. If your version is
earlier than 10.4.11, then you must upgrade to version 10.4.11 or newer; contact an Apple
reseller, an Apple retail store, or visit www.apple.com/store.
To install and run the device and accompanying Sprint SmartView software on a Mac
computer, you will need an empty PC Card or ExpressCard slot.
Installing the Software and Drivers
1. Ensure you are in the Sprint Mobile Broadband coverage area (not roaming).
2. If your computer has an AirPort®, AirPort Extreme®, AirPort Express®, or Bluetooth
adapter, turn it off. (For instructions, see your computer’s user guide.)
Note As part of the installation process you will need to restart your computer; save any
open documents.

14 Section 2B. Installing the Software and Activating Your Device
3. If your computer has a PC Card slot, grip both sides of the card adapter and insert the
device and card adapter into your computer (Sprint label facing up), and then
proceed to step 7 on page 15.
If your computer has an ExpressCard slot, remove the device from the card adapter,
as described below.
4. Slide and hold the locking tab in the indicated direction.