Signotec Sigma User manual

Version 2.0 as of 10.03.2020 www.signotec.com
signotec Sigma
User Manual

© 2000–2020 signotec GmbH
Signotec Sigma user manual
Page 2 of 15
Contents
1. THANK YOU!...................................................................................................................................................................3
2. SYMBOLS........................................................................................................................................................................3
3. WARNINGS AND PRECAUTIONS .....................................................................................................................................4
4. OTHER RESOURCES.........................................................................................................................................................4
5. CHECKING THE DEVICE UPON ARRIVAL ..........................................................................................................................5
6. PRODUCT VIEW..............................................................................................................................................................6
6.1. FRONT SIDE ........................................................................................................................................................................6
6.2. BACK SIDE..........................................................................................................................................................................6
7. CONNECTION TYPES .......................................................................................................................................................7
7.1. USE WITH A COMPUTER ........................................................................................................................................................7
7.2. USB REDIRECTION ON THE TERMINAL SERVER............................................................................................................................7
7.3. VIRTUAL SERIAL CONNECTION AT THE TERMINAL SERVER..............................................................................................................8
7.4. SPECIAL FEATURES OF CITRIX ENVIRONMENTS ...........................................................................................................................8
7.5. USING A USB-TO-ETHERNET ADAPTER ....................................................................................................................................8
8. COMMISSIONING ...........................................................................................................................................................9
8.1. STATUS LED.......................................................................................................................................................................9
8.2. SOFTWARE.........................................................................................................................................................................9
9. ACCESSING THE SERVICE MENU ...................................................................................................................................10
9.1. ADJUSTING THE BRIGHTNESS................................................................................................................................................10
9.2. RECALIBRATING THE SENSOR................................................................................................................................................10
10. MAINTENANCE, CARE AND CLEANING......................................................................................................................11
10.1. SCREEN PROTECTORS......................................................................................................................................................11
10.2. PEN AND PEN CARTRIDGE ................................................................................................................................................11
10.3. REPLACING THE CARTRIDGE .............................................................................................................................................11
10.4. REPLACING THE PEN.......................................................................................................................................................11
10.5. CARE AND CLEANING......................................................................................................................................................12
11. WARRANTY ..............................................................................................................................................................12
11.1. DURATION AND NATURE OF THE WARRANTY .......................................................................................................................12
11.2. EXCLUSION OF WARRANTY...............................................................................................................................................12
12. SUPPORT AND REPAIRS ............................................................................................................................................13
12.1. TECHNICAL SUPPORT ......................................................................................................................................................13
12.2. REPAIRS.......................................................................................................................................................................13
12.3. OVERVIEW OF ACCESSORIES AND SPARE PARTS ....................................................................................................................14
13. DISPOSAL OF DEVICE ................................................................................................................................................14
14. DECLARATIONS OF CONFORMITY .............................................................................................................................15

© 2000–2020 signotec GmbH
Signotec Sigma user manual
Page 3 of 15
1. Thank you!
Thank you for having chosen one of signotec’s products. You now have a robust, durable and high-
tech solution that is unrivalled in this market segment. The signotec Sigma LCD signature pad serves
as an input device for signatures and is used to capture writing characteristics (biometrics) accurately
and in a high resolution and to display textual and monochrome graphical information on the LCD.
The LCD visualises the signature on the pad in real time.
2. Symbols
Special attention in this user manual is drawn to specific situations, important notes and general
information using a system of symbols and colours.
Caution: Situations that can lead to injuries, errors or damage.
Note: Situations in which attention should be given to specific notes and information on
compatibility.
Tip: Notes and tips for usage.

© 2000–2020 signotec GmbH
Signotec Sigma user manual
Page 4 of 15
3. Warnings and precautions
This user manual contains detailed information about the installation and setup of the signotec
signature pad. The following sections describe the device itself, as well as how to install, configure
and properly maintain the device.
Before you start using the device, please read all information, warnings and safety instructions care-
fully to take full advantage of the product’s long service life. Failure to comply with these precautions
will result in the loss of your warranty. Furthermore, signotec will not accept any responsibility for the
repair or replacement of the device.
•The signature pad was primarily designed for use in an office environment, over the counter
or for mobile use and has been tested in this operating environment. The use of the device in
other fields of application may damage it and is undertaken entirely at the user’s own risk.
•The pad is neither waterproof nor explosion-proof. In addition, you should avoid extreme fluc-
tuations in temperature. Never use the device in very dusty environments.
•Make sure to not scratch the display or place sharp or heavy objects on the device. Avoid
violently shaking (from impacts or drops, for example) the device in order to prevent damage
to the components.
•The screen’s surface can become damaged by pen tips that are pointy or have sharp edges.
Replace the pen tip or cartridge once it shows signs of use.
•Never expose the product to high-voltage electrostatic discharges or the build-up of electro-
static charge on the LCD screen. It could cause the LCD screen to temporarily become patchy.
If patches do appear, leave the device’s display turned on. The patchiness will disappear after
a few hours.
•The signature pad and the supplied pen are designed to be used together. You will void the
warranty if you use these two components of the product separately.
•In case of damage to the LCD screen, DO NOT touch the liquid that may leak out under ANY
CIRCUMSTANCES. This liquid may cause skin irritation. Immediately rinse the affected area
under running water for at least 15 minutes if the liquid comes in contact with your skin, eyes
or mouth. If the liquid comes in contact with your eyes or mouth, consult a doctor as well.
4. Other resources
In addition to the user manual, signotec also provides further information such as product descriptions
and technical data sheets online. For additional downloads and information, please contact your dealer
or visit www.signotec.com.
Please read this user manual carefully before installing and using the device to
ensure that you handle it safely.

© 2000–2020 signotec GmbH
Signotec Sigma user manual
Page 5 of 15
5. Checking the device upon arrival
Immediately upon or after receiving the product, check that all associated components have been
delivered. If a component is missing, defective or visibly damaged, please contact signotec or the
authorised dealer from whom you purchased the product within one working day. If you do not com-
plain about a missing, defective or visibly damaged component within the period of time from receipt
of the product, the product is considered to have been properly accepted and it remains at the sole
discretion of the dealer to deliver or replace missing, defective or damaged components after this
period. It is up to you (as the customer) to prove the non-conformity of the delivery upon receipt of
the product.
The scope of delivery for your signature pad includes:
▪signotec Sigma signature pad
▪Pen with cartridge installed (attached to the pad by a cord)
▪USB cable (permanently attached to the pad)
▪Protective pouch