Silent Circle GoSilent GSC-100 User manual

GSC-100
SETUP GUIDE
www.silentcircle.com
GSC-100
SETUP GUIDE
www.silentcircle.com
Version 1.0
Ethernet Dongle
WiFi Adapter
IoT
Included in the Box
• GSC-100
• USB/Micro USB Power Cable
• Power Adapter (US or European plug)
• USB/Ethernet Dongle
• USB WiFi Adapter
• Quick Start Guide
GSC-100 Connection Overview
Items inside dashed lines are included in box
Table of Contents
GSC-100 Connection Overview ...................1
GSC-100 Initial Setup .....................................2
Setup Wizard.....................................................4
Silent Edge Connection ..................................5
GoSilent Server Connection..........................6
Managing GSC-100 Settings........................7
Power...............................................................7
Shutdown.............................................................. 7
Restart .................................................................... 7
Account............................................................7
Device Account .................................................. 7
Server Accounts................................................ 8
Tools ................................................................. 8
Captive Portal..................................................... 8
Setup Wizard ...................................................... 8
Check for Update.............................................. 9
Network...........................................................9
Local Settings..................................................... 9
Internet Settings............................................... 9
Help ............................................................... 10
Help........................................................................10
Diagnostics........................................................10
Support ID..........................................................10

GoSilent - GSC100 Setup Guide Version 1.0
2www.silentcircle.com
GSC-100 Initial Setup
1. Determine if you are going to connect to the Internet through an
Ethernet connection or a WiFi connection.
WiFi
• Connect the WiFi adapter to one of the two USB ports (Fig. 1)
Ethernet
• Connect the Ethernet dongle to one of the two USB ports (Fig.
2)
2. Connect the GoSilent GSC-100 to power using the provided USB cable
to the Micro USB connector on the back of the GSC-100 (Fig. 3). Wait
60 seconds for the GSC-100 to completely power up.
Note: The GSC-100 is powered by DC 5V/2A which
can come from a computer USB port, USB hub,
Extended battery pack, included AC Adapter, etc. A
light next to the Micro USB connector will indicate
there is power to the GSC-100.
WiFi Connection - there will be a constant light on
the WiFi adapter once the GSC-100 is powered up
and there is an Internet connection.
Ethernet Connection - there will be a constant
green light on the Ethernet dongle next to the
Ethernet port when the GSC-100 has powered up
and there is an Internet connection. There is an
orange light on the Ethernet dongle next to the
Ethernet port that indicates data transmission.
Front
Device Internet
Fig. 1
Fig. 2
Fig. 3
Ethernet Dongle
Front
Device Internet
Back

GoSilent - GSC100 Setup Guide Version 1.0
3www.silentcircle.com
Note: An orange light next to the Ethernet port, on
the GSC-100, indicates a connection to a computer
and the green light next to the Ethernet port
indicates data transmission.
Note: Turn off the WiFi on the computer to help
with the Ethernet connection to GSC-100.
Note: If you see a red screen warning about
minimum screen resolution not met, then try
maximizing your browser window to full screen. If
this does not correct the issue, then go to settings
and change your screen resolution to 1200 x 600
or higher.
3. Connect a computer to the GSC-100 using an Ethernet cable (not
provided), to the Ethernet port on the front of the GSC-100 (Fig. 4).
4. Open a web browser (preferably Chrome or Safari) and navigate to
“http://setup.gosilent”.
5. Login to the web interface using the password “gosilent” (Fig. 5).
6. Read and accept the GoSilent End User License Agreement.
7. Follow the Setup Wizard to complete the initial setup process (Fig. 6).
Note: If prompted, accept the Silent Circle signed
certificate and proceed.
Safari Users - in the “This Connection Is Not
Private” window, select “Show Details”. Then select
the link at the end that says “visit this website”. At
the next warning window select “Visit Website”.
You should then see the login window in Fig. 5.
Chrome Users - in the “Your connection is not
private” window, select “ADVANCED”, then select
the link “Proceed to setup.gosilent (unsafe)”. You
should then see the login window in Fig. 5.
Front
Device Internet
Fig. 4
Fig. 5
Fig. 6

GoSilent - GSC100 Setup Guide Version 1.0
4www.silentcircle.com
Setup Wizard
1. From the Setup Wizard screen, select “Continue”.
2. You will now set up your GoSilent GSC-100 client password. In the
“New Password” box enter a new password that will replace the
original “gosilent” password. Then go to the “Re-enter Password”
box and re-enter the password you just created.
Note: The new password must be a minimum of 8
characters. We recommend using a combination
of upper case, lower case, numeric, and special
characters for your password.
Note: If the desired WiFi network is not displayed
in the drop down list, then select “refresh WiFi” (Fig.
8).
Note: If the fields do not auto populate with DHCP
selected then make sure you have a green and
orange lights on the Ethernet dongle next to the
Ethernet plug. If not then check your Internet and
dongle connections.
3. After re-entering your new password, select the “Save and Logout”
button. You will be taken back to the initial Login screen (Fig. 5)
where you enter the new password you created. You will now be
taken back to the Setup Wizard screen, and the first item will have a
green check mark showing it is complete.
4. From the Setup Wizard screen, select “Continue” again.
5. You now need to connect the GSC-100 to the Internet. At the
beginning you connected the Ethernet dongle or WiFi adapter to the
GSC-100 for Internet connection. Follow the appropriate steps below.
WiFi Internet Connection:
• Select the WiFi icon on the screen (Fig. 7), then click in the
box “Select WiFi Network...”. You should see the name of the
network you want to connect in the drop down list.
• Select the desired network, then enter the WiFi Network
Password into the “Password” box and select “Continue”.
Fig. 7
Fig. 8
Fig. 9
Fig. 10
Ethernet Connection:
• Select the Ethernet icon on the screen (Fig. 9).
• Under the “Type” pull down list you have the option of
selecting “DHCP” or “Static”. By selecting “DHCP” the IP
fields below will auto populate with the information from the
Internet Gateway. By selecting “Static” you can manually
enter the IP information in all the fields (Fig. 10). Then select
“Continue”.

GoSilent - GSC100 Setup Guide Version 1.0
5www.silentcircle.com
6. You are now ready to select you VPN connection method (Fig. 11).
For GSC-100 to work, you either need to be connecting to a GoSilent
Server or have a subscription service to Silent Edge. If you have
purchased a subscription service to Silent Edge, then follow the steps
in the next section to configure your VPN connection. If you are
connecting to a GoSilent Server then you can skip over the Silent Edge
section and follow the steps in the GoSilent Server section.
Silent Edge Connection
1. Select the Silent Edge icon (Fig. 11), and the “User ID” and “Pre-
Shared Key” fields will appear. Enter the “User ID” and “Pre-Shared
Key” issued from Silent Circle.
Fig. 11
Fig. 12
Note: If you do not have your User ID and Pre-
Shared Key, then check with your IT Dept or
Reseller who purchased the Silent Edge service. If
you are the IT Dept or Reseller, then contact Silent
Circle at [e-mail] to request the
User ID and Pre-Shared Key.
2. Select “Continue” and you will be taken to the GSC-100 management
screen (Fig. 12).

GoSilent - GSC100 Setup Guide Version 1.0
6www.silentcircle.com
3. At the top of the screen there are status indicators for Internet
and VPN connectivity. The Internet indicator shows if you have an
Internet connection to the GSC-100. When connected, the status will
show “Internet Connected” in green with a signal strength indicator
(Fig. 13). If the GSC-100 looses Internet connection, then the status
will change to “Internet Disconnected” in red (Fig. 14). Next to the
Internet status indicator is a VPN status indicator. When the GSC-100
has a VPN connection the status will show “VPN Connected” in green
(Fig. 15) or “VPN Disconnected” in red (Fig. 16). If you do not have a
VPN connection then go to the next step for connecting to a Silent
Edge server.
4. On the map there will be white or green circles that indicate Silent
Edge server locations. You can hover over the circles with your mouse
to see the name of the server location. If a circle is white, then it is
a server location that the GSC-100 is not currently connected. If the
circle is green, then the GSC-100 is connected to that server. You can
select the server by clicking on the circle with your mouse. It will
open a control box that allows you to connect or disconnect from that
server, and select that server as the default server to automatically
connect when the GSC-100 is powered on and connected (Fig. 17).
GoSilent Server Connection
Before connecting to a server, you need to make sure your company has
purchased and configured a GoSilent Server.
1. Select the “GoSilent Server” icon (Fig.11).
2. In Profile Name, enter a name for the server. This is user created for
identification purposes on the main menu.
3. In Server Name, enter the IP address or DNS Server name for the
GoSilent Server. This information can be provided by the person in
your company that configured the GoSilent Server.
4. In User ID, enter the User ID provided by the person who configured
your GoSilent Server.
5. In Pre-Shared Key, enter the Pre-Shared Key provided by the person
who configured your GoSilent Server.
Fig. 13
Fig. 14
Fig. 15
Fig. 16
Fig. 17
Note: The Pre-Shared Key must be a minimum of
16 characters long.
6. In Description, you have the option to enter a description about the
server but this field is not mandatory.
7. Select Continue then a Setup Complete window opens. Select “Go to
dashboard”.

GoSilent - GSC100 Setup Guide Version 1.0
7www.silentcircle.com
Managing GSC-100 Settings
1. Select the Menu drop down from the main setup page (Fig. 12). Refer
to the sections below for detail explanation of each selection.
Power
Shutdown
1. This should be selected every time you power down the GSC-100.
Failure to shutdown properly (i.e. disconnecting the power cable) can
render the GSC-100 inoperable.
2. After selecting “Shutdown”, a confirmation window will appear.
Select “OK”.
3. A progress bar will display the shutdown progress. Once complete
the progress bar will show “100%” with a Success screen.
4. Remove the power plug and close the main menu screen.
Restart
1. Select this icon to properly restart your GSC-100. After selection, a
confirmation window will appear. Select “OK”.
2. A progress bar will display the refresh progress. Once complete the
progress bar will show “100%” with a Success screen.
3. Select “Refresh” and you will be returned to the main menu.
Account
Device Account
This allows you to review account information, change the GSC-100
password, and factory reset the GSC-100.
1. To change the password, enter your current password, then enter a
new password that is a minimum of 8 characters long (Fig. 19).
2. Re-enter the new password then select “Save and logout”.
3. You will then be taken to the GSC-100 login screen where you will
enter your new password.
8. In the main menu on the left side you will see the server listed by the
Profile Name you used (Fig. 18).
9. Select the three vertical dots next to the server name to display the
connection menu. This allows you to Connect or Disconnect and
allows you to set servers as Default.
10. Select the “More Info” at the bottom of the connection menu and you
are able to edit the server profile you created.
Fig. 18
Note: If your company has multiple GoSilent
Servers, then you can add them all with this
process and differentiate them with Profile Name.
Fig. 19

GoSilent - GSC100 Setup Guide Version 1.0
8www.silentcircle.com
4. To reset GSC-100 to factory settings, then select the red box at the
bottom of the screen (Fig. 20).
5. Select “Reset” and a progress bar will be displayed.
6. Once complete, a “Factory Reset Complete” window will appear.
Select the “Go to Setup Wizard”.
7. Go through the setup process again.
Server Accounts
This allows you to add server accounts to your GSC-100.
1. Select “Silent Edge” to add a Silent Edge account to your GSC-100.
2. Enter your Silent Edge User ID and Pre-Shared Key, then select “Save
Credentials”.
Fig. 20
3. A new Success window will open. Select “Refresh”.
4. Select “GoSilent Server” and follow the steps in the GoSilent Server
Selection section.
Note: Only one Silent Edge account can be saved
on the GSC-100 at a time. Adding a new one
overwrites the old one.
Note: Multiple GoSilent Servers can be added.
5. You will now see the new servers listed on the left side of the main
menu.
Tools
Captive Portal
When connecting to a WiFi that requires a captive portal to enter user
names or passwords, the GSC-100 should automatically open the captive
portal window when connecting.
1. If the GSC-100 fails to recognize the connection as a captive portal,
then you can select “Captive Portal”. This will open the captive portal
window.
2. Enter the required information to connect to the WiFi, then select the
blue bar at the top of the screen.
3. You will be returned to the main menu and the Internet Connected
status at the top of the main menu should turn green indicating a
successful Internet connection.
Setup Wizard
Selecting “Setup Wizard” will take you back to the Setup Wizard process.

GoSilent - GSC100 Setup Guide Version 1.0
9www.silentcircle.com
Check for Update
1. Under the Tools drop down, select the “Check for Update” icon in the
Tools menu (Fig. 21).
2. If an update is available, then you will see the update in the Alerts and
Messages section. Select the “Bell” icon to view the available update.
3. The window (Fig. 22) will show update version and size. Select “More
Info” to continue, or “Dismiss” to cancel the update process.
4. The next window (Fig. 23) will show details about the Update.
5. Select “Update now”. Read the information on the next screen and
select “Download and Update”.
6. The box will show “Downloading update” below the instructions and
three dots in the selection box while the update is downloading to the
GSC-100.
7. Once the update is downloaded, the installation will start with a
progress bar displayed.
8. Once the installation is complete, the progress bar will turn green and
display “100%”. Now select “Go To Dashboard” to return to the main
menu.
Network
Local Settings
This is an advance option allowing you to change IP addresses of the
LAN. Editing these fields should be done by IT Administrators only.
Internet Settings
This allows you to change the Internet connection to a new WiFi or
Ethernet source.
1. Select “Internet Settings” then select either WiFi or Ethernet.
2. Follow the steps under Setup Wizard to set up a new WiFi or
Ethernet connection.
Fig. 22
Note: The update process can take up to 30
minutes depending on Internet connection speed.
Note: You can select “About This GoSilent” at
the bottom of the Menu pull down to show the
firmware version and serial number.
Fig. 23
Fig. 21

GoSilent - GSC100 Setup Guide Version 1.0
10 www.silentcircle.com
Help
Help
1. Selecting the “Help” icon will open a new browser window to the
GoSilent section of the Silent Circle Support website.
2. When finished you can close the browser window.
Diagnostics
1. Select the Diagnostics icon and a new browser window will open to
the GSC-100 diagnostics web page (Fig. 24).
2. Select “Run Diagnostics” and it will return a list of information that
can be used by engineers to troubleshoot issues.
3. Select “Copy” to copy the information to your computer clipboard to
be pasted into an email or document for review by Customer Support.
4. Select “Download” to download a file that can be sent to Customer
Support for review.
5. When finished, close the browser window.
Support ID
1. Select “Support ID” and a window opens and displays a unique ID
assigned to your GSC-100 (Fig. 25).
2. Supply this ID along with the Serial Number of your GSC-100 to
Customer Support for validation.
3. When finished select “Close”.
Customer Support can be contacted through email at:
[email protected]
The Customer Support website can be found at:
https://support.silentcircle.com
Fig. 24
Fig. 25