Sipura Technology SPA2002-ER - Earthlink Truevoice Phone Adpt User manual

© 2003 - 2004 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2)
1
Sipura Technology, Inc.
SPA User Guide
July 2004

© 2003 - 2004 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2)
2
Disclaimer – Please Read:
This document contains implementation examples and techniques using Sipura
Technology, Inc. and, in some instances, other company’s technology and products
and is a recommendation only and does not constitute any legal arrangement
between Sipura Technology, Inc. and the reader, either written or implied. The
conclusions reached and recommendations and statements made are based on
generic network, service and application requirements and should be regarded as a
guide to assist you in forming your own opinions and decision regarding your
particular situation. As well, Sipura Technology reserves the right to change the
features and functionalities for products described in this document at any time.
These changes may involve changes to the described solutions over time.
Use of Proprietary Information and Copyright Notice:
This document contains proprietary information that is to be used only by Sipura
Technology customers. Any unauthorized disclosure, copying, distribution, or use of
this information is prohibited.

© 2003 - 2004 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2)
3
Sipura Technology, Inc.
SPA User Guide
Table of Contents
1. Product Description....................................................................................................................... 6
1.1. SPA Hardware Overview...................................................................................................... 6
2. Installation Overview ..................................................................................................................... 7
3. Software Configuration.................................................................................................................. 8
3.1.1.1. Firmware Upgrade................................................................................................................8
3.2. IVR Interface......................................................................................................................... 8
3.3. Web Interface ..................................................................................................................... 11
3.3.1. Web Interface Conventions.......................................................................................................... 11
3.3.2. Administration Privileges.............................................................................................................. 12
3.3.3. Basic and Advanced Views.......................................................................................................... 12
3.3.3.1. Resync URL........................................................................................................................ 12
3.3.3.2. Reboot URL........................................................................................................................ 13
Through the Reboot URL, you can reboot the SPA............................................................................... 13
Note: Upon request, the SPA will reboot only when it is idle.................................................................. 13
3.4. Configuration Parameters................................................................................................... 13
3.4.1. System Parameters...................................................................................................................... 13
System Configuration................................................................................................................................. 13
Network Configuration................................................................................................................................ 13
3.4.2. Provisioning Parameters.............................................................................................................. 14
3.4.3. Upgrade Parameters.................................................................................................................... 15
3.4.4. Protocol Parameters..................................................................................................................... 15
3.4.4.1. Dynamic Payload Types..................................................................................................... 17
3.4.4.2. SDP Audio Codec Names................................................................................................... 18
3.4.4.3. NAT Support....................................................................................................................... 18
3.4.5. Line 1 and Line 2 Parameters...................................................................................................... 19
3.4.5.1. User Account Information................................................................................................... 19
3.4.5.2. Supplementary Services Enablement................................................................................. 22
3.4.5.3. Audio Settings..................................................................................................................... 23
3.4.5.4. Dial Plan ............................................................................................................................. 25
3.4.5.5. Polarity Settings.................................................................................................................. 25
3.4.6. User 1 and User 2 Parameters..................................................................................................... 25
3.4.6.1. Call Forward And Selective Call Forward/Blocking Settings............................................... 26
3.4.6.2. Speed Dial Settings............................................................................................................ 26
3.4.6.3. Supplementary Service Settings......................................................................................... 26
3.4.6.4. Distinctive Ring and Ring Settings...................................................................................... 27
3.4.7. Regional Parameters.................................................................................................................... 28
3.4.7.1. Call Progress Tones........................................................................................................... 28
3.4.7.2. Ring and CWT Cadence..................................................................................................... 29
3.4.7.3. Control Timer Values (sec)................................................................................................. 30
3.4.7.4. Vertical Service Code Assignment...................................................................................... 31
3.4.7.5. Outbound Call Codec Selection Codes: ............................................................................. 34
3.4.7.6. Miscellaneous Parameters.................................................................................................. 34
3.5. Call Statistics Reporting...................................................................................................... 36
4. SPA-3000 Configuration.............................................................................................................. 38
4.1. Overview............................................................................................................................. 38
4.2. SPA-3000 Voice Configuration Organization ..................................................................... 39
4.2.1. FXS Interface............................................................................................................................... 40
4.2.2. FXO Interface............................................................................................................................... 41
4.2.3. VoIP Interfaces............................................................................................................................. 42
4.2.4. Call Types.................................................................................................................................... 42
4.2.5. Determining the Availability of the PSTN line............................................................................... 43
4.3. Gateway Call Restriction by Dial Plan................................................................................ 43

© 2003 - 2004 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2)
4
4.4. Authentication Methods...................................................................................................... 44
4.5. VoIP-To-PSTN Calls (Call Type #4)................................................................................... 46
4.5.1. One-Stage Dialing........................................................................................................................ 46
4.5.2. Two-Stage Dialing........................................................................................................................ 47
4.6. PSTN-To-VoIP Calls (Call Type #3)................................................................................... 48
4.7. Terminating Gateway Calls................................................................................................. 50
4.8. Line 1 VoIP Outbound Call Routing (Call Type #7)............................................................ 51
4.9. Line 1 VoIP Fallback to PSTN............................................................................................ 52
4.10. VoIP-To-PSTN Calls Via VoIP1 Interface (Call Type #5)................................................... 52
4.11. PSTN Call Ring Thru Line 1 (Call Type #6)........................................................................ 53
4.12. Symmetric RTP...................................................................................................................54
4.13. Configuration Examples and Call Scenarios...................................................................... 54
4.13.1. Setup VoIP1 and VoIP2 With Separate VoIP Accounts........................................................... 54
4.13.2. Setup VoIP1 and VoIP2 with Same VoIP Account .................................................................. 55
4.13.3. PSTN-To-VoIP Call Without Ringing Thru Line 1.................................................................... 55
4.13.4. PSTN Call Answered By Line 1............................................................................................... 56
4.13.5. VoIP-to-PSTN Call via VoIP2 Interface With PIN Authentication............................................. 57
4.13.6. VoIP-to-PSTN Call via VoIP2 Interface With HTTP Digest Authentication:............................. 57
4.13.7. Line 1 Forward-On-No-Answer to PSTN Gateway.................................................................. 58
4.13.8. Line 1 Forward-All to PSTN Gateway...................................................................................... 59
4.13.9. Line 1 Forward-On-No-Answer to a Particular PSTN Number................................................. 59
4.13.10. Line 1 Forward-Selective to PSTN Gateway or Number ......................................................... 59
4.13.11. From Line 1 Dials 9 to Access PSTN-Gateway for Local Calls................................................ 59
4.13.12. From Line 1 Route 311 and 911 Calls to PSTN-Gateway ....................................................... 60
4.14. Summary of SPA-3000 Configuration Parameters............................................................. 60
4.14.1. PSTN Line – Dial Plans........................................................................................................... 60
4.14.2. PSTN Line – VoIP-To-PSTN Gateway Setup.......................................................................... 60
4.14.3. PSTN Line – VoIP Users and Passwords (HTTP Authentication) ........................................... 61
4.14.4. PSTN Line – PSTN-To-VoIP Gateway Setup.......................................................................... 62
4.14.5. PSTN Line – FXO Timer Values – In seconds......................................................................... 63
4.14.6. PSTN Line – PSTN Disconnect Detection............................................................................... 64
4.14.7. PSTN Line – International Control........................................................................................... 65
4.14.8. Line 1 and PSTN Line – Audio Configuration.......................................................................... 66
4.14.9. Line 1 – Gateway Accounts..................................................................................................... 66
4.14.10. Line 1 – VoIP Fallback To PSTN............................................................................................. 67
4.14.11. Line 1 – Dial Plan .................................................................................................................... 67
4.14.12. User1 – Call Forward Settings................................................................................................. 67
4.14.13. User1 – Selective Call Forward Settings................................................................................. 68
4.14.14. Regional – Call Progress Tones.............................................................................................. 68
4.14.15. PSTN User – PSTN-To-VoIP Selective Call Forward Settings................................................ 68
4.14.16. PSTN User – PSTN-To-VoIP Speed Dial Settings.................................................................. 68
4.14.17. PSTN User – PSTN Ring Thru Line 1 Distinctive Ring Settings.............................................. 68
4.14.18. PSTN User – PSTN Ring Thru Line 1 Ring Settings............................................................... 69
4.14.19. Info – PSTN Line Status.......................................................................................................... 69
4.14.20. PSTN/VoIP Caller Commands via DTMF................................................................................ 70
5. User Guidelines........................................................................................................................... 70
5.1. Basic Services .................................................................................................................... 71
5.1.1. Originating a Phone Call .............................................................................................................. 71
5.1.2. Receiving a Phone Call................................................................................................................ 71
5.2. Enhanced Services............................................................................................................. 71
5.2.1. Caller ID....................................................................................................................................... 72
5.2.2. Calling Line Identification Presentation (CLIP)............................................................................. 72
5.2.3. Calling Line Identification Restriction (CLIR) – Caller ID Blocking................................................ 72
5.2.4. Call Waiting.................................................................................................................................. 73
5.2.5. Disable or Cancel Call Waiting..................................................................................................... 73
5.2.6. Call-Waiting with Caller ID............................................................................................................ 75
5.2.7. Voice Mail..................................................................................................................................... 75
5.2.8. Attendant Call Transfer ................................................................................................................ 76
5.2.9. Unattended or “Blind” Call Transfer.............................................................................................. 76

© 2003 - 2004 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2)
5
5.2.10. Call Hold.................................................................................................................................. 77
5.2.11. Three-Way Calling................................................................................................................... 77
5.2.12. Three-Way Ad-Hoc Conference Calling .................................................................................. 78
5.2.13. Call Return............................................................................................................................... 78
5.2.14. Automatic Call Back ................................................................................................................ 79
5.2.15. Call FWD – Unconditional ....................................................................................................... 79
5.2.16. Call FWD – Busy..................................................................................................................... 80
5.2.17. Call FWD - No Answer ............................................................................................................81
5.2.18. Anonymous Call Blocking........................................................................................................ 82
5.2.19. Distinctive / Priority Ringing and Call Waiting Tone................................................................. 82
5.2.20. Speed Calling – Up to Eight (8) Numbers or IP Addresses..................................................... 83
6. Appendix I: Dial Plan.................................................................................................................. 83

© 2003 - 2004 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2)
6
1. Product Description
This guide describes basic use of the Sipura Technology SPA phone adapter – an intelligent low-
density Voice over IP (VoIP) gateway. The SPA enables carrier class residential and business IP
Telephony services delivered over broadband or high-speed Internet connections. By intelligent, we
mean the SPA maintains the states of all the calls it terminates. It is capable of making proper
decisions in reaction to user input events (such as on/off hook or hook flash) with little or no
involvement by a ‘middle-man’ server or media gateway controller.
Examples of proper reactions are: playing dial tone, collecting DTMF digits, comparing them against a
dial plan and terminating a call. With intelligent endpoints at the edges of a network, performing the
bulk of the call processing duties, the deployment of a large network with thousands of subscribers
can scale quickly without the introduction of complicated, expensive servers. As described later in
this section, the Session Initiation Protocol (SIP) is a good choice of call signaling protocol for the
implementation of such a device in this type of network.
1.1.SPA Hardware Overview
The SPA has one of the smallest form factors on the market. It can be installed in minutes as a table-
top or wall mount CPE device. The images below show the SPA-2000. The SPA-1000 and SPA-
3000 are similar to size and shape – the only difference being the color of the adapter.
Figures Figure 1, Figure 2, Figure 3 and Figure 4 show the front, rear, left side and right side of the
SPA-2000, respectively.
Figure 1 – SPA-2000 Front
Figure 2 – SPA-2000 Left Side
Figure 3 – SPA-2000 Rear
Figure 4 – SPA-2000 Right Side

© 2003 - 2004 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2)
7
The SPA has the following interfaces for networking, power and visual status indication:
1. Two (2) RJ-11 Type Analog Telephone Jack Interfaces (Figure 4, above):
These interfaces accept standard RJ-11 telephone connectors. An Analog touchtone telephone or
fax machine may be connected to either interface. If the service supports only one incoming line, the
analog telephone or fax machine should be connected to port one (1) of the SPA. Port one (1) is the
outermost telephone port on the SPA and is labeled “Phone 1.”
The SPA-3000 has an RJ-11 interface labeled “Line” which can be used to connect the adapter to a
PSTN analog telephone circuit.
2. One LED for Unit Status (Figure 4, above):
3. One Ethernet 10baseT RJ-45 Jack Interface (
Figure 2, above):
This interface accepts a standard or crossover Ethernet cable with standard RJ-45 connector. For
optimum performance, Sipura Technology recommends that a Category 5 cable or greater be used in
conjunction with the SPA.
4. One LED for Data Link and Activity (
Figure 2, above):
5. One 5 Volt Power Adapter Interface (
Figure 2, above)
This interface accepts the SPA power adapter that came with the unit. Sipura Technology does not
support the use of any other power adapters other then the power adapter that was shipped with the
SPA unit.
2. Installation Overview
Please check to make sure that you have the following package contents:
1. Sipura Phone Adapter Unit
2. Ethernet Cable
3. RJ-11 Phone Cable (SPA-3000 Only)
4. SPA Quickstart Guide5.
5. Volt Power Adapter
You will also need:
1. One or Two Analog Touch Tone Telephones (or Fax Machine)
2. Access to an IP Network via an Ethernet Connection
3. Access to a PSTN network connection – SPA-3000 only.
Please observe the following steps to install the SPA.From the Left Side of the SPA:1. Insert a
standard RJ-45 Ethernet cable (included) into the LAN port.2. Insert the power adapter cable into the
5V power adapter cable receptacle. Ensure that the power adapter jack is snugly attached to the
SPA.From the Right Side of the SPA:1. Insert a standard RJ-11 telephone cable into the Phone 1
port.2. Connect the other end of the cable to an analog telephone or fax machine.3. Insert a
standard RJ-11 telephone cable into the Phone 2 port (Optional).4. Connect the other end of the
cable to an analog telephone or fax machine.
Note: Do not connect RJ-11 telephone cable from the SPA-1000 or SPA-2000 to the wall jack to
prevent any chance of connection to the circuit switched telco network.You may now insert the plug
end of the power adapter into a live power outlet which will power up the SPA.

© 2003 - 2004 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2)
8
3. Software Configuration
3.1.1.1. Firmware Upgrade
Firmware Upgrade via PC Utility Program:
From time to time, Sipura Technology will make available a PC executable file that will facilitate the
upgrade of a SPA. In order to upgrade a device via this method, the end user must have
administrative permission (via password protected log-in) to perform this upgrade.
Once the user has obtained the proper firmware upgrade executable, the user simply runs the
program from a file location on their local PC. The PC program walks the user through the upgrade
process via a graphical user interface. Generally, the entire upgrade process should take no more
than five minutes to complete.
Please note: Some end-users who have obtained their SPA directly from a service provider will never
need to manually upgrade their device. Via the remote upgrade process, Sipura Technology provides
capability for the SPA to be maintained from a remote location (e.g. a service provider network
server), using the Internet connection of the end-user as the conduit through which profile updates
and firmware upgrades are performed.
3.2.IVR Interface
Administrators and/or users can check (read) and set (write) basic network configuration settings via
a touchtone telephone connected to one of the RJ-11 phone ports of the SPA.
Please Note:
Service Providers offering service using the SPA may restrict, protect or turn off certain aspects of the
unit’s IVR and web configuration capabilities.
The Interactive Voice Response (IVR) capabilities of the SPA are designed to give the administrator
and/or user basic read/write capabilities such that the unit can attain basic IP network connectivity
and the more advanced browser-based configuration menu may be accessed.
1. The SPA IVR uses the following conventions: By factory default there is no password and no
password authentication is prompted for all the IVR settings. If administrator password is set,
password authentication will be prompted for certain IVR settings. See 3.4.2 for detailed information
about administrator password.
To input the password using the phone keypad, the following translation convention applies:
oTo input: A, B, C, a, b, c -- press ‘2’
oTo input: D, E, F, d, e, f -- press ‘3’
oTo input: G, H, I, g, h, i -- press ‘4’
oTo input: J, K, L, j, k, l -- press ‘5’
oTo input: M, N, O, m, n, o -- press ‘6’
oTo input: P, Q, R, S, p, q, r, s -- press ‘7’
oTo input: T, U, V, t, u, v -- press ‘8’
oTo input: W, X, Y, Z, w, x, y, z -- press ‘9’
oTo input all other characters in the administrator password, press ‘0’

© 2003 - 2004 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2)
9
Note: This translation convention only applies to the password input.
For example: to input password “test#@1234” by phone keypad, you need to press the following
sequence of digits: 8378001234.
2. After entering a value, press the #(pound) key to indicate end of input.
oTo Save value, press ‘1’
oTo Review the value, press ‘2’
oTo Re-enter the value, press ‘3’
oTo Cancel the value entry and return to the main configuration menu, press ‘*’ (star)
Notes:
oThe final ‘#’ key won’t be counted into value.
oSaved settings will take effect when the telephone is hung-up and if necessary, the SPA will
automatically reboot.
3. After one minute of inactivity, the unit times out. The user will need to re-enter the configuration
menu from the beginning by pressing * * * *.
4. If, while entering a value (like an IP address) and you decide to exit without entering any changes,
you may do so by pressing the *(star) key twice within a half second window of time. Otherwise,
the entry of the *(star) key will be treated as a dot (decimal point).
Example: To enter IP address, use numbers 0 – 9 on the telephone key pad and use the * (star) key
to enter a decimal point.
To enter the following IP address value: 192.168.2.215
A. Use the touchtone key pad to enter: 192*168*2*215#
B. When prompted, enter 1to save setting to configuration.
C. Hang-up the phone to cause setting to take effect.
- or -
D. Enter the value of the next setting category to modify . . .
5. Hang-up the phone to cause all settings to take effect.
SPA Interactive Voice Response (IVR) Menu:
IVR Action IVR Menu Choice Parameter(s) Notes:
Enter IVR Menu * * * * None Ignore SIT or other tones
until you hear, “Sipura
configuration menu.
Please enter option
followed by the pound key
or hang-up to exit.”
Exit IVR Menu 3948 None
Check DHCP 100 None IVR will announce if DHCP
in enabled or disabled.

© 2003 - 2004 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2)
10
Enable/Disable DHCP 101 Enter 1 to enable
Enter 0 to disable
Requires Password
Check IP Address 110 None IVR will announce the
current IP address of SPA.
Set Static IP Address 111 Enter IP address
using numbers on
the telephone key
pad. Use the *
(star) key when
entering a decimal
point.
DHCP must be “Disabled”
otherwise you will hear,
“Invalid Option,” if you try
to set this value.
Requires Password
Check Network Mask 120 None IVR will announce the
current network mask of
SPA.
Set Network Mask 121 Enter value using
numbers on the
telephone key pad.
Use the * (star) key
when entering a
decimal point.
DHCP must be “Disabled”
otherwise you will hear,
“Invalid Option,” if you try
to set this value.
Requires Password
Check Static Gateway IP
Address 130 None IVR will announce the
current gateway IP
address of SPA.
Set Static Gateway IP
Address 131 Enter IP address using numbers on
the telephone key
pad. Use the *
(star) key when
entering a decimal
point.
DHCP must be “Disabled”
otherwise you will hear,
“Invalid Option,” if you try
to set this value.
Requires Password
Check MAC Address 140 None IVR will announce the
MAC address of SPA in
hex string format.
Check Firmware Version 150 None IVR will announce the
version of the firmware
running on the SPA.
Check Primary DNS
Server Setting 160 None IVR will announce the
current setting in the
Primary DNS field.
Set Primary DNS Server 161 Enter IP address
using numbers on
the telephone key
pad. Use the *
(star) key when
entering a decimal
point.
Requires Password