Sipura SPA-2100 Instruction Manual

Sipura SPA-2100
FAQs
May, 2005 Page 1 of 2
Sipura SPA-2100
Frequently Asked Questions
The following are frequently asked questions about the Sipura SPA-2100.
Q. When attempting to upgrade the device firmware, the upgrade utility continuously waits
on the firmware upload request and displays the following pop-up window:
Waiting for Firmware Upload Request from SPA Pop-Up Window
A. Check the following:
 Confirm that the Upgrade Enable field is set to yes. If it’s set to no, refer to section
2.1 of the Sipura SPA-2100 Configuration Guide for instructions on setting the field to
yes.
 Verify that any connected phones are hung up.
Q. When I attempt to make a call using the SPA-2100, I get dead air.
A. Make sure your device is pingable. Also, if you have changed the configuration on your
device recently, use the Sipura SPA-2100 Configuration Guide provided by Net2phone to
revert to the working configuration.
Q. When I attempt to make a call using the SPA-2100, I hear a fast busy signal.
A. Check the following:
 Verify that a valid account is configured on the device. Go to Line 1 or 2, and make
sure that the User ID and Password is set.
 Verify that the account is not expired and has not run out of funds.
Q. When I attempt to make a call, I am experiencing one-way audio.
A. Verify that your firewall is not blocking packets. Also, if you have tried to change the
configuration on your device recently, use the Sipura SPA-2100 Configuration Guide
provided by Net2phone to revert to the working configuration.

Sipura SPA-2100
FAQs
May, 2005 Page 2 of 2
Q. How do I configure the dial plan?
A. Go to the Line 1 or 2 tab in the web interface and under Dial Plan, insert the dial plan
configuration, separated by “|” (located above the Enter key; press the Shift key to enter
the “|” character). Net2phone expects dialed numbers in the following format: For US
numbers, the dialed number must begin with a 1. For non-US numbers, the dialed number
must start with 011.
For example:
 [2-9]xx xxxx, 7-digit local number (cannot start with 0 or 1).
 1 xxx xxx xxxx, US long distance, 1 + area code + local number.
 011 xxxxxx x. US international + 6 or more digits.
 <:011> [2-9]., adds "011" to the number starting with digit 2-9.
Q. When I lift the handset of the connected phone, I do not hear a dial tone.
A. Check the following:
 Verify that the SPA-2100 is connected to the IP network by doing a ping test.
 Go to Line 1 or 2, and under Proxy and Registration, select Make Call Without Reg
and set it to YES. Click the Submit All Changes button to submit the change.
Q. How do I reset my device to factory defaults?
A. From a phone connected to the SPA-2100, press the star key (*) four (4) times. When
prompted, enter 73738# and then 1# to confirm the change.