Smart Technologies SMART Board MX100 series Instruction Manual

Was this document helpful?
smarttech.com/docfeedback/171288
SMARTBoard MX100 series
interactive displays
INSTALLATION AND MAINTENANCE
SBID-MX165 |SBID-MX175 |SBID-MX186

smarttech.com/kb/171288
Learn more
This guide and other resources for SMARTBoardMX100 series interactive
displays are available in the Support section of the SMARTwebsite
(smarttech.com/support). Scan this QRcode to view these resources on your
mobile device.
Trademark notice
SMARTBoard, smarttech, the SMART logo and all SMART taglines are trademarks or registered trademarks of SMARTTechnologiesULC in the U.S. and/or other
countries. All third-party product and company names may be trademarks of their respective owners.
Copyright notice
© 2019SMARTTechnologiesULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or
translated into any language in any form by any means without the prior written consent of SMARTTechnologiesULC. Information in this manual is subject to change
without notice and does not represent a commitment on the part of SMART.
This product and/or use thereof is covered by one or more of the following U.S. patents:
www.smarttech.com/patents
October 9, 2019

i smarttech.com/kb/171288
Important information
IMPORTANT
There are critical software updates for the display that you need to install to ensure the display is
fully functional and provides the best experience. Connect the display to a wired or wireless
network with Internet access to automatically download and apply these updates as well as
future updates.
WARNING
lFailure to follow the installation instructions included with the display could result in injury
and product damage which may not be covered by the warranty.
lDo not open or disassemble the display. You risk electrical shock from the high voltage
inside the casing. Opening the casing also voids the warranty.
lDo not stand (or allow children to stand) on a chair to touch the surface of the display. Rather,
mount the product at the appropriate height.
lTo reduce the risk of fire or electric shock, do not expose the display to rain or moisture.
lIf the display requires replacement parts, make sure the service technician uses
replacement parts specified by SMARTTechnologies or parts with the same characteristics
as the original.
lEnsure that any cables that cross the floor to the display are properly bundled and marked
to avoid a trip hazard.
lDo not insert objects inside the cabinet ventilation holes, because they could touch
dangerous voltage points and cause electric shock, fire or product damage which may not
be covered by the warranty.
lDo not place heavy objects on the power cable. Damage to the cable could cause shock,
fire or product damage which may not be covered by the warranty.
lUseonly extension cords and outlets that can fully accommodate the display’s polarized
plug.
lUse the power cable provided with the display. If a power cable is not supplied, contact
your supplier. Use only power cables that match the AC voltage of the power outlet and that
comply with your country’s safety standards.

IMPORTANT INFORMATION
ii smarttech.com/kb/171288
lIf the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass
fragments with care when disposing of them.
lDo not move or mount the display by connecting rope or wire to its handles. The display is
heavy, and failure of the rope, wire or handle could lead to injury.
lUse only VESA®-approved mounts if using a mount other than the one supplied with the
display..
lDisconnect all of the display’s power cables from the wall outlet and seek assistance from
qualified service personnel if any of the following occur:
oThe power cable or plug is damaged
oLiquid is spilled into the display
oObjects fall into the display
oThe display is dropped
oStructural damage, such as cracking, occurs
oThe display behaves unexpectedly when you follow operating instructions
CAUTION
lTurn off the display before cleaning its screen. Otherwise, you may scramble the desktop
icons or inadvertently activate applications when you wipe the screen.
lAvoid setting up and using the display in an area with excessive levels of dust, humidity, and
smoke.
lMake sure an electrical socket is near the display and remains easily accessible during use.
lThe display should be used only with European TN and TT power distribution systems.
It is not suitable for older, IT-type power distribution systems found in some European
countries. This system (IT-type) is widely used isolated from earth, in some installations in
France, with impedance to earth, at 230/400V, and in Norway, with voltage limiter, neutral
not distributed, at 230V line-to-line.
Contact qualified personnel if you’re uncertain of the type of power system available where
you’re installing the display.
lThe accessory slot’s maximum available power is 60 W. The slot is not a limited power
source. To reduce the risk of fire, make sure that accessories connecting to the slot satisfy
the fire enclosure requirements of IEC60950-1.

IMPORTANT INFORMATION
iii smarttech.com/kb/171288
lYou must connect the USB cable that came with the display to a computer that has a USB
compliant interface and that bears the USB logo. In addition, the USB source computer must
be compliant with IEC 60950-1 and/or IEC 62368-1. The source computer must be CE
marked and carry safety certification marks for Canada and USA. This is for operating safety
and to avoid damage to the display.
IMPORTANT
lThe following are the normal operating power requirements for the display, including
speakers:
Model Power requirements
SBID-MX165 100V to 240V AC, 50 Hz to 60 Hz, 100 W max
SBID-MX175 100V to 240V AC, 50 Hz to 60 Hz, 238 W max
SBID-MX186 100V to 240V AC, 50 Hz to 60 Hz, 250 W max
lFor additional requirements and other information, refer to the display’s specifications (see
More information on page7).
Federal Communication Commission
interference statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause undesired operation.
NOTE
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense.
CAUTION
Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s
authority to operate this equipment.

IMPORTANT INFORMATION
iv smarttech.com/kb/171288
Radiation exposure statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should
be installed and operated with minimum distance of 20 cm between the antenna of this device and all nearby persons. This
transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.
Innovation, Science and Economic Development
Canada statement
This device complies with RSS-247 of the Innovation, Science and Economic Development Canada Rules. Operation is subject
to the following two conditions:
1. This device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause undesired operation.
Radiation exposure statement
This equipment complies with ISED radiation exposure limits set forth for an uncontrolled environment. This equipment should
be installed and operated with minimum distance of 20 cm between the antenna of this device and all nearby persons. This
transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.
Cet appareil est conforme à la norme ISED CNR-247pour les appareils radio agréés. Son fonctionnement est soumis aux deux
conditions suivantes:
1. le dispositif ne doit pas produire de brouillage préjudiciable,et
2. ce dispositif doit accepter tout brouillage reçu, y compris un brouillage susceptible de provoquer un fonctionnement
indésirable.
Déclaration d’exposition aux radiations
Cet équipement est conforme aux limites d’exposition aux rayonnements ISED établies pour un environnement non contrôlé.
Cet équipement doit être installé et utilisé avec un minimum de 20 cm de distance entre la source de rayonnement et votre
corps. Cet émetteur ne doit pas être co- implantés ou exploités conjointement avec une autre antenne ou émetteur.
Compliance to Malaysia specification
The SMART Technologies ULC Interactive Display SBID-MX265, SBID-MX275, and SBID-MX285 meet the
Malaysian requirements as defined by the Certifying Agency, SIRIM QAS International.
United Arab Emirates – TRA registration
details
Regulatory model SBID-MX065, SBID-MX065, SBID-MX075, SBID-MX086
OPS – Regulatory model AM40

v smarttech.com/kb/171288
Contents
Important information i
Federal Communication Commission interference statement iii
Innovation, Science and Economic Development Canada statement iv
Compliance to Malaysia specification iv
United Arab Emirates – TRA registration details iv
Chapter 1: Welcome 1
About this guide 1
Identifying your specific model 2
Features 2
Components 3
Accessories 6
More information 7
Chapter 2: Installing the display 9
Moving the display to the installation site 9
Installing the display on a wall 11
Installing the display on a stand 18
Chapter 3: Connecting power, cables and devices 19
Connecting power 20
Connecting to a network 20
Connecting cables for room computers, guestlaptops and other input sources 21
Connecting external speakers 23
Connecting room control systems 23
Connector reference 24
Chapter 4: Configuring the display 29
Connecting to a network 29
Chapter 5: Turning on your display for the first time 33
Chapter 6: Orienting the display 35
Chapter 7: Maintaining the display 37
Checking the display installation 37
Cleaning the screen 38
Cleaning the touch sensors 38
Maintaining ventilation 39
Preventing condensation 39

CONTENTS
vi smarttech.com/kb/171288
Replacing the pens 39
Turning the display off and back on 40
Resetting the display 40
Removing and transporting the display 40
Updating the e³ experience 42
Chapter 8: Troubleshooting 45
Resolving general issues 46
Resolving issues with power 46
Resolving issues with image or video quality 47
Resolving issues with audio 50
Resolving issues with touch and digital ink 51
Resolving issues with remote management 52
Resolving issues with software 53
Referring to the SMART knowledge base for additional troubleshooting information 53
Contacting your reseller for additional support 53
Chapter 9: Troubleshooting the e³ experience 55
Resolving general issues 55
Resolving issues with Whiteboard 56
Resolving issues with Browser 56
Resolving issues with Input 57
Resolving issues with EShare 58
Resolving issues with iMirror 59
Resolving issues with File Manager 59
Appendix A: Adjusting display and e³ experience settings 61
Exiting the display’s settings 61
Network 61
Screen lock 62
Advanced 63
Update 65
Recovery 65
About 65
Appendix B: Remotely managing the display 67
Configuring the serial interface settings 68
Communication structure 68
Power states 71
Commands 72
Appendix C: Identifying the display 75
Appendix D: Supported resolutions 77
HDMI1 in, HDMI 2 in and HDMI 3 in 77

CONTENTS
vii smarttech.com/kb/171288
VGA 77
Appendix E: Hardware environmental compliance 79
Waste Electrical and Electronic Equipment and Battery regulations (WEEE and Battery
Directives) 79
Batteries 79
More information 79

Chapter 1
1 smarttech.com/kb/171288
Chapter 1: Welcome
About this guide 1
Identifying your specific model 2
Identifying your SMARTBoard MX100 series interactive display model 2
Features 2
Components 3
Screen 4
Pens 4
Front connector panel 5
Front control panel 5
Remote control 5
Status light 5
Ambient light sensor 6
Internal speakers 6
Accessories 6
SBA-100 projection audio system 6
SMART Audio 400 classroom amplification system 6
USB extenders 7
More information 7
This chapter introduces the SMARTBoard® MX100 series interactive displays.
About this guide
This guide explains how to install and maintain a SMARTBoard MX100 series interactive display. It
includes the following information:
lHow to install the display
lHow to connect power and devices
lHow to turn on the display for the first time
lHow to maintain the display for years of use
lHow to troubleshoot issues with the display

CHAPTER 1
WELCOME
2 smarttech.com/kb/171288
In addition, this guide includes information on the display’s settings and remote management
support.
This guide is intended for those who install and maintain displays in their organizations. Other
documentation and resources are available for those who use displays (see More information on
page7).
Identifying your specific model
SMART offers several different models of the SMARTBoard MX100 series interactive display.
Identifying your SMARTBoard MX100 series interactive display model
The following models of SMARTBoard MX100 series interactive display are available:
Model Frame style Screen size (approximate)
SBID-MX165 White 65" (165 cm)
SBID-MX175 White 75" (190 cm)
SBID-MX186 White 86" (218 cm)
Refer to the specifications for detailed technical information for this model, including product
dimensions and weights (see More information on page7).
For help identifying your display, see Appendix C: Identifying the display on page75.
Features
The SMARTBoard MX100 series interactive display is the hub of your classroom or meeting room.
The e³ experience provides one-touch access to collaborative tools, including a whiteboard,
wireless screen sharing, and a web browser. There’s no need for wires, cables or manual software
and firmware updates.
The display includes the following features:
Feature Description
e³ experience The e³ experience provides one-touch access to collaborative tools,
including a whiteboard, wireless screen sharing and a web browser.

CHAPTER 1
WELCOME
3 smarttech.com/kb/171288
Feature Description
Touch support You can do everything on the display that you can do at your computer—
open and close applications, meet with others, create new documents or
edit existing ones, visit websites, play and manipulate videos, and so on—
by touching the display’s surface.
You can use an array of gestures within applications, including panning,
scaling, rotating and zooming in and out.
The display’s support for up to 10 simultaneous touch, writing and erase
points enables you and other users to interact with objects on the screen at
the same time.1
Writing and drawing
support
You can write over applications in digital ink using one of the supplied
pens, and then erase the digital ink using your palm.
Remote control You can use a remote control with the SMARTBoard MX100 series
interactive display.
Audio support The display includes integrated speakers for presenting audio from
connected input sources.
Components
The display consists of the following components:
No. Name More information
Pictured
1Requires SMART Product Drivers to be installed. Some applications might not support all touch points.

CHAPTER 1
WELCOME
4 smarttech.com/kb/171288
No. Name More information
1 Screen Page4
2Front control panel Page5
3 Light sensor Page6
4 Remote control sensor / status light Page3
5Pen (×2) Page4
6Speakers Page6
7 Front connector panel Page5
8Side connector panel Page24
Not pictured
AC switch Page33
10 Bottom connector panel Page25
11 Remote control Page5
Screen
The following are the dimensions for the display:
Model Diagonal Active touch area Active image area
SBID-MX165 64 1/2" (163.9 cm) 573/8" × 32 3/4" (145.7 cm ×
83.3cm)
56 1/4" × 31 5/8" (142.9 cm × 80.4
cm)
SBID-MX175 74 1/2" (189.3 cm) 66 1/2" × 38" (168.8 cm ×
96.6cm)
65" × 36 1/2" (165 cm × 92.8cm)
SBID-MX186 85 5/8" (190.5 cm) 76 3/8" × 43 3/4" (194.1 cm ×
111.2cm)
74 5/8" × 42" (189.5 cm ×
106.6cm)
Pens
The display comes with two pens.
The display’s bottom frame includes magnetic holders for the pens. Remove a pen from its holder
and use the pen to draw digital ink.

CHAPTER 1
WELCOME
5 smarttech.com/kb/171288
CAUTION
When you return a pen to the magnetic holder, make sure it’s centered in its holder to keep it
from falling and being damaged.
Front connector panel
The front connector panel includes connectors for USB
peripherals and a computer or other input source.
No. Name Procedure
1 USB 2.0 Type-A connector Connect USB drives and other devices that
you want to use with the currently selected
input source.
2 USB 2.0 Type-A connector Connect USB drives and other devices that
you want to use with the e³ experience.
3 USB 2.0 Type-B connector Connect a USB cable to the display and
computer to provide touch control of the
computer connected to HDMI 3.
4 HDMI 3 input connector Connect a computer or other input source to
the display (see page21).
Front control panel
The front control panel contains the Power, Input Select, Menu, Freeze, Mute and volume control
buttons.
Remote control
The remote control is an alternative to the front control panel for controlling the display.
Status light
The status light blinks green and red when it registers a button being pressed on the remote
control.
When the status light is red, the display is in a low power state. To wake the display, press the
Power button on the front control panel or POWERon the remote control.

CHAPTER 1
WELCOME
6 smarttech.com/kb/171288
Ambient light sensor
The ambient light sensor can detect the room brightness and adjust the display’s brightness. Make
sure Auto is enabled in Brightness and volume in Settings. See Brightness and volume on page63.
Internal speakers
The display includes two 10 W rms integrated speakers. You can also connect external speakers
(see Connecting external speakers on page23).
Accessories
Accessories for the display include the following:
lSBA-100 projection audio system
lSMART Audio 400 classroom amplification system
lUSB extenders
SBA-100 projection audio system
The SBA-100 projection audio system consists of two 14 W speakers and is
intended for wall-mounted displays. You can control volume using the
display’s front control panel or the digital volume controls in a connected
computer’s operating system.
For more information, see the SBA-100 projection audio system specifications
(smarttech.com/kb/171146).
SMART Audio 400 classroom amplification system
The SMART Audio 400 classroom amplification system provides high-quality
audio amplification. The system comes with a teacher microphone and optional
student microphone. Multiple speaker options are available, including wall- and
ceiling-mounted speakers. The amplifier receives audio signals from the
microphones and translates them into crystal-clear sound through the speakers.
For more information, see the SMART Audio 400 classroom amplification system specifications
(smarttech.com/kb/171137).
NOTE
The SMARTAudio 400 classroom amplification system is available only in Canada and U.S.

CHAPTER 1
WELCOME
7 smarttech.com/kb/171288
USB extenders
As noted in Connecting cables for room computers, guestlaptops and other input sources on
page21, the USB connection between the display and computer should be no longer than 16'
(5m). If you need to connect a computer that is more than 16' (5 m) from the display, use one of the
following USB extenders:
Extender Specifications
USB-XT smarttech.com/kb/119318
CAT5-XT-1100 smarttech.com/kb/170202
SMARTrecommends only using USBextenders with the USB connectors on the side and bottom
connector panels on the display.
For more information, see:
lTroubleshooting and extending the USB 2.0 and USB 3.0 connection to your SMART
interactive display
lUSBcables and connectors
More information
In addition to this guide, SMART provides the following documents for the display:
Document Link
User’s guide smarttech.com/kb/171289
SBID-MX165, MX175, MX186, MX265, MX275, MX286, MX365,
MX375, and MX386 installation instructions
smarttech.com/kb/171274
SBID-MX165 specifications smarttech.com/kb/171265
SBID-MX175 specifications smarttech.com/kb/171266
SBID-MX186 specifications smarttech.com/kb/171267
Comparison smarttech.com/kb/171161
These documents are available in the Support section of the SMART website
(smarttech.com/support). Scan the QR code on the cover of this guide to view the SMARTBoard
MX100 series interactive displays pages in the Support section.

Chapter 2
9 smarttech.com/kb/171288
Chapter 2: Installing the display
Moving the display to the installation site 9
Using transportation aides 10
Accommodating doorways, hallways and elevators 10
Dealing with cracked, chipped or shattered glass 11
Saving the original packaging 11
Installing the display on a wall 11
Choosing a location 12
Choosing a height 14
Assessing the wall 14
Selecting mounting hardware 15
Selecting a wall mount 15
Mounting the display 15
Installing the display on a stand 18
Using SMART mobile stands 18
Using a third-party stand 18
SMART recommends that only trained installers install the display.
This chapter is for installers. Installers should read this information along with the installation
instructions included with the display before they install the display.
WARNING
Improper installation of the display can result in injury and product damage.
Moving the display to the installation site
After your organization receives the display, you need to move it to the place where you plan to
install it.
On occasion, you might also need to move the display to another location after initially installingit.

CHAPTER 2
INSTALLING THE DISPLAY
10 smarttech.com/kb/171288
IMPORTANT
lMove the display at your own risk. SMART cannot accept liability for damages or injury that
occur during the display’s transportation.
lWhen moving the display
oFollow local safety regulations and standards.
oKeep the display in its original packaging.
oMove the display so that its top frame faces up.
oHave at least two people move the display.
TIP
Display packaging may be labeled to indicate which side is the front. Look for “FRONT” on the
packaging to help orient the box during transportation.
Using transportation aides
You can use the following aides to move the display:
lCart
lFurniture dolly
lMechanical lift
Accommodating doorways, hallways and elevators
In some situations, you might need to remove the display from its packaging to move it through
narrow doorways or hallways or on to an elevator. In these situations, SMART recommends that
you keep the foam pieces on the bottom corners of the display. These foam pieces protect the
display if you need to set it down during transportation.
You might also need to rotate the display so that its top frame faces to the side. You can do this
during transportation, but when you install the display, it must be in landscape orientation (with the
top frame facing up).