Smart Adsl 3xx series User manual

/ GATEWAY USER MANUAL

For all Broadcom Chipset-based models including:

ADSL 3xx series

VDSL 5xx series

Release 3.5

June 2016

Table of Contents

Table of Contents 1

Disclaimer 3

FCC Interference Statement 3

FCC Caution 3

Safety Warnings 4

Welcome! 5

Purpose & Scope 5

Intended Audience 5

Getting Assistance 5

GETTING FAMILIAR WITH YOUR GATEWAY 6

LED Status Indicators 6

Connections 6

External Buttons 8

Installing your SmartRG Gateway 9

Logging in to your SmartRG Gateway's UI 9

Device Info 11

Summary 11

WAN 12

Statistics 14

Statistics - WAN Page for SR515ac Gateway 16

References 21

Route 21

ARP 22

DHCP 23

ADVANCED SETUP 24

Layer2 Interface 24

WAN Service 30

Ethernet Config 44

MoCA 45

LAN 47

NAT 50

Security 55

Add a MAC Filtering Rule 59

Parental Control 60

Quality Of Service 62

Supported DSCP Values 64

Routing 73

DNS 77

DSL 81

DSL Bonding 84

UPnP 86

DNS Proxy 87

Interface Grouping 88

IP Tunnel 89

IPSec 92

Certificate 94

Multicast 98

WIRELESS 100

Basic 100

Security 103

MAC Filter 112

Wireless Bridge 113

Advanced 114

Station Info 118

DIAGNOSTICS 118

Diagnostics 118

Fault Management 119

Ethernet OAM 120

Ping 122

Trace Route to Host 122

Management 123

Settings 123

System Log 127

Security Log 129

SNMP Agent 130

Management Server 131

Internet Time 136

Access Control 137

Add an Account 137

Modify or Delete an Account 138

Default Passwords 140

Update Software 144

Reboot 144

APPENDIX A: ADVANCED FEATURES 146

Connect-and-Surf (Automatic Broadband Con-

nection Configuration) 146

Activation (Automatic ACS Connection Con-

figuration) 146

TR-069 Remote Management: ACS Support 146

APPENDIX B: FEATURE COMPARISON MATRIX 148

Q&A 150

REVISION HISTORY 150

Disclaimer

SmartRG does not assume any liability arising out of the application or use of any products, or software described herein. Neither does

it convey any license under its patent rights nor patent rights of others. SmartRG further reserves the right to make changes to any

products described herein without notice. This publication is subject to change without notice.

Any trademarks mentioned in this publication are used for identification purposes only and may be properties of their respective own-

ers.

The contents of this publication may not be reproduced in any part or as a whole, transcribed, stored in a retrieval system, translated

into any language, or transmitted in any form or by any means, electronic, mechanical, magnetic, optical, chemical, photocopying,

manual, or otherwise, without the prior written permission of SmartRG, Inc.

FCC Interference Statement

This device complies with Part 15 of the Federal Communications Commission (FCC) Rules. Operation is subject to the following two con-

ditions:

lThis device may not cause harmful interference.

lThis device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.

These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment gen-

erates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harm-

ful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment

off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

lReorient or relocate the receiving antenna.

lIncrease the separation between the equipment and receiver.

lConnect the equipment into an outlet on a circuit different from that to which the receiver is connected.

lConsult the dealer or an experienced radio/TV technician for help.

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numrique de la classe B est conforme Ã la norme NMB-003 du Canada.

FCC Caution

Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate

this equipment.

IMPORTANT NOTE: FCC Radiation Exposure Statement:

lThis equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.

lThis equipment should be installed an operated with a minimum distance of 20cm between the radiator and your body.

lThis transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

Safety Warnings

For your safety, be sure to read and follow all warning notices and instructions.

lTo reduce the risk of fire, use only No. 26 AWG (American Wire Gauge) or larger telecommunication line cord.

lDo NOT open the device or unit. Opening or removing covers can expose you to dangerous high voltage points or other risks.

ONLY qualified service personnel can service the device. Please contact your vendor for further information.

lUse ONLY the dedicated power supply for your device. Connect the power cord or power adapter to the correct supply voltage

(110V AC in North America or 230V AC in Europe).

lDo NOT use the device if the power supply is damaged as it might cause electrocution.

lIf the power supply is damaged, remove it from the power outlet.

lDo NOT attempt to repair the power supply. Contact your local vendor to order a new power supply.

lPlace connecting cables carefully so that no one will step on them or stumble over them. Do NOT allow anything to rest on the

power cord and do NOT locate the product where anyone can walk on the power cord.

lIf you wall mount your device, make sure that no electrical, gas, or water pipes will be damaged.

lDo NOT install nor use your device during a thunderstorm. There may be a remote risk of electric shock from lightning.

lDo NOT expose your device to dampness, dust, or corrosive liquids.

lDo NOT use this product near water, for example, in a wet basement or near a swimming pool.

lMake sure to connect the cables to the correct ports.

lDo NOT obstruct the device ventilation slots, as insufficient airflow may harm your device.

lDo NOT store things on the device.

lConnect ONLY suitable accessories to the device.

Welcome!

Thank you for purchasing this SmartRG product.

SmartRG proudly brings you the best, most innovative broadband gateways available. SmartRG enables service providers to monitor,

manage, and monetize the connected home through the design and production of reliable and highly interoperable hardware and soft-

ware solutions.

As an early innovator in TR-069 remote management technology, SmartRG offers the finest in managed broadband and home net-

working solutions. Our products leverage various broadband access technologies and are outfitted with highly customizable software,

meeting diverse service provider requirements. Based in the USA, SmartRG provides local, proactive software development and cus-

tomer support. In the rapidly evolving broadband market, SmartRG helps service providers keep their businesses on the cutting edge

through its laser-focused product line, leveraging the very latest in broadband access and home networking technologies. SmartRG solu-

tions enable service providers to improve their bottom line by reducing service costs and increasing customer satisfaction.

Learn more at www.SmartRG.com.

Purpose & Scope

The purpose and scope of this document is to provide SmartRG customers with installation, configuration and monitoring information

for the SR300x and SR500x CPE platforms.

Intended Audience

The information in this document is intended for Network Architects, NOC Administrators, Field Service Technicians, and other net-

working professionals responsible for deploying and managing broadband access networks. Readers of this manual are assumed to have

a basic understanding of desktop computer operating systems, networking concepts and telecommunications.

Getting Assistance

Subscribers: If you require help with this product, please contact your service provider.

Service providers:if you require help with this product, please open a support request.

GETTING FAMILIAR WITH YOUR GATEWAY

This section contains a quick description of the Gateway's lights, ports, and buttons. SmartRG produces several models that vary slightly

in capabilities (See Appendix B for details) but the basic scheme of lights, ports and buttons represented in this section exists on each

model.

LED Status Indicators

Your SmartRG gateway has several indicator lights (LEDs) on its exterior. The number and type of ports vary from model to model. The

following table illustrates a comprehensive set of LEDs to cover the indicators available on all models.

Connections

Below is a generic representation of a SmartRG gateway, Your specific model may have more or fewer ports and controls across the

back of the unit. Refer to the Quick Start Guide enclosed with your gateway for specifics regarding installation of your particular model.

The ports depicted in this example are described below.

DSL

The grey RJ12 port labeled DSL is specifically intended for connection to an internet provider via a DSL (Digital Subscriber Line) service.

The center pair carries the first DSL line. For models like the SR550n equipped with two DSL ports and bonded DSL capability, the outer

pair carries the second line.

WAN

A stand-alone RJ45 port labeled WAN enables your SmartRG gateway to be hard-wired to another network device with a RJ45/Ethernet

output such as a cable, fiber, or DSL modem.

For models with a stand-alone, RJ45, WAN port and a DSL port, the WAN port can be re-purposed to function as an additional LAN port

when your internet connection is via DSL.

For instructions to enable this SmartPortTM feature, see the Ethernet Configuration section in this manual.

LAN

The four (yellow) RJ45 ports across the back of your gateway labeled LAN1, LAN2, LAN3, LAN4 are the means to connect client devices

such as computers and printers to your gateway.

On some models, one of these four ports may be labeled as WAN indicating SmartPortTM support. SmartPort allows a LAN port to be re-

purposed to function as an Ethernet WAN port (described above). When this port is serving as a LAN port, the corresponding LED on the

face of the unit is labeled "WAN"

For instructions to enable this SmartPortTM feature, see the Ethernet Configuration section in this manual.

USB

USB ports on SmartRG products currently provide +5 DC volts.

POWER

Use only the power supply included with your gateway. Intended for indoor use only.

External Buttons

Smart RG gateways provide push-button controls on the exterior for critical features. These buttons provide a convenient way to trigger

WPS mode, toggle the WiFi radio on and off, or reset the gateway. Their presence and locations vary by model.

The following describes each of these controls.

WPS Button

The WPS button triggers WPS (Wi-Fi Protected Setup™) mode. WPS is a standard means for creating a secure connection between your

gateway and various wireless client devices. It is designed to simplify the pairing process between devices.

If you have client devices that support WPS, use this button to automatically configure wireless security for your network.

For specific instructions, refer to the Quick Start Guide included with your gateway. Also see the "Basic" section of this manual.

WPS configures one client device at a time. You can repeat the steps as necessary for each additional WPS-compliant device you wish

to connect.

The location of the WPS button varies by model:

lFor SR360n models, the button is located on the top of the unit.

lFor SR510n, SR550n, SR515ac, and SR552n models, the button is located on the left side of the unit.

For other models, an exterior button is not present. However, WPS is supported via the on-board software.

For specific instructions, refer to the Quick Start Guide included with your gateway.

WiFi or WLAN Button

The button labeled WiFi or WLAN (depending on model) toggles the WiFi radio on and off. The WLAN LED indicator on the gateway dis-

plays the current state of the WiFi radio.

The location of the WLAN button varies by model:

lFor SR360n models, the button is located on the top of the unit.

lFor SR510n, SR512nm, SR550n, and SR552n models, the button is located on the left side of the unit.

For other models, an exterior button is not present. However, WiFi is supported via the on-board software.

For specific instructions, refer to the Quick Start Guide included with your gateway.

To activate the WiFi radio, press and hold the WiFi (WLAN) button for 3-5 seconds and then release. Expect a 1-3 second delay before

the WiFi (WLAN) LED turns on. Repeat this step to deactivate the WiFi radio.

Reset Button

The Reset button is a small hole in the gateway's enclosure with the actual button mounted behind the surface. This style of push-button

prevents the gateway from being inadvertently reset during handling. Reset must be actuated with a paper clip or similar implement.

The location of the Reset button varies by model:

lFor SR5xx and SR630n models, the button is located on the rear of the unit.

lFor SR350n models, the button is located on the bottom of the unit.

lFor SR360n models, the button is located on the left side of the unit.

This pin-hole sized reset button has three functions. The duration for which the button is held dictates which function is carried out.

Hold Duration Effect

Less than 6 seconds Performs a modem reset that is equivalent to the Reboot function in the gateway software.

6-20 seconds Performs the software equivalent to the Restore Defaults function in the gateway software.

20 or more seconds Changes the POWER LED to red and the gateway enters CFE mode which is a state associated with performing

firmware updates via Internet browser.

Installing your SmartRG Gateway

The following instructions explain all connection types offered for SmartRG gateways. For instructions specific to your gateway, follow

the instructions in the Quick Start Guide included in the box.

1. Attach your computer's RJ45 connection to any of the SmartRG gateway's LAN ports (1-4).

2. Configure your computer's IP interface to acquire an IP address using DHCP. (For instructions on logging in to a SmartRG gate-

way configured for "bridge mode"operation, see the Note below.)

Logging in to your SmartRG Gateway's UI

To manually configure the SmartRG Gateway, you can access the gateway's embedded web UI.

1. Open a browser and enter the gateway's default address (usually http://192.168.1.1; may also be http://192.168.0.1) in the

address bar.

2. For some models, the Network status page appears. If so, click the Manage gateway (advanced) link (usually located in the

upper right corner). The Authentication Required dialog box appears.

3. For all models, enter the default username and password (usually: admin/admin) and click Login or OK to display the default

landing page. For many models, this is the Device Info page.

Note: The gateway's UI can be accessed via the WAN connection by entering the WAN IP address in your browser's address bar and

entering the default username and password: support/support. WAN HTTP access control MUST be enabled to access the gateway's UI

via the WAN connection. For more information, see the Management Access Control section.

If your SmartRG gateway is configured for "bridge mode" (modem) operation, your PC will NOT be able to acquire an address via CPE

DHCP. Instead, manually configure your PC's interface with an IP address on the default network (e.g., 192.168.1.100).

The remainder of this guide is dedicated to a sequential walk-through of the gateway user interface. Screen captures are provided along

with descriptions of the options available on the pictured page. Where applicable, valid values are provided.

For in-depth "how-to" information for specific scenarios, look at the knowledge base found on our support web site. Access to this site is

restricted to SmartRG customers and partners. Do not share links to this site with your subscribers.

Device Info

There are several selections under Device Info in the left navigation bar. Each of them shows a different element of the gateway's

setup, status or nature of its connection with the provider and also with LAN devices. Device Info pages are read-only. You cannot inter-

act with or change the settings in this section.

Summary

When you log into the gateway interface, the Device Info is the first page to appear. This page displays details about the hardware and

software associated with your gateway. In addition, the current status of the WAN connection (if present) is shown.

Note: The following variations exist:

lFor the SR3xxn models, the Symmetric CPU Threads field and Aggregate Line Rate fields are not applicable.

lFor the SR505n and SR510n models, the Aggregate Line Rate fields are not applicable. The B0 Traffic &B1 Traffic fields are

unique to these two models and are not shown below.

lFor the SR515ac model, the Traffic Type and Aggregate Line Rate fields are not applicable.

WAN

On this page, you can view information about the connection between your ISP and your gateway. The WAN interface can be DSL or Eth-

ernet and supports a number of Layer 2 and above configuration options (explained later in this document). Some features are sup-

ported only on specific SmartRG models. Those exceptions are specified in this guide.

In the left navigation bar, click Device Info >WAN. The following page appears.

The fields on this page are explained in the following table.

Field Name Description

Interface The connection interface (Layer 2 interface) through which the gateway handles the traffic.

Description The service description such ipoe_0_0_1, showing the type of WAN and its ID..

Type The service type. Options are PPPoE,IPoE, and Bridge.

VlanMuxId The VLAN ID. Options are Disabled or 0-4094.

IPv6 The state of IPv6. Options are Enabled and Disabled.

Igmp (Not available on SR515ac gateways) The state of IGMP. Options are Enabled and Disabled.

Igmp Pxy (Applies to SR515ac gateways only) The IGMP proxy.

Igmp Src Enbl (Applies to SR515ac gateways only) The IGMP source option is enabled for this connection.

MLD (Not available on SR515ac gateways) The state of MLD. Options are Enabled and Disabled.

MLD Pxy (Applies to SR515ac gateways only) The MLD proxy.

MLD Src Enbl (Applies to SR515ac gateways only) The MLD source option is enabled for this connection.

NAT The state of NAT. Options are Enabled and Disabled.

Firewall The state of the Firewall. Options are Enabled and Disabled.

Status The status of the WAN connection. Options are Disconnected,Unconfigured,Connecting, and

Connected.

IPv4 Address The obtained IPv4 address.

IPv6 Address The obtained IPv6 address.

Statistics

The Statistic pages provide network interface information for LAN, WAN Service, xTM and xDSL. All data is updated in 15-minute inter-

vals.

Notes:

lFor SR512nm models, statistics are also provided for MoCA connections.

lFor SR515ac models, statistics are also provided for the 2.4 Ghz and 5 Ghz wireless connections.

LAN

On this page, you can view the received and transmitted bytes, packets, errors and drops for each LAN interface configured on your gate-

way. All local LAN Ethernet ports, Ethernet WAN ports and w10 (Wireless Interface) are included.

In the left navigation bar, click Device Info >Statistics. The Statistics - LAN page appears where you can view detailed information

about the status of your LAN.

To reset the counters, click Reset Statistics near the bottom of the page.

Note: Only the SR360n and SR5xx models support the SmartPort feature where a LAN port can be re-purposed to function as a WAN

port (as shown in the Interface column).

The fields on this page are explained in the following table.

Field Name Description

Interface Available LAN interfaces. Options are LAN1 -LAN4,WAN (if configured on your device), and Wl0

(Wireless LAN-side interface), and 2.4 Ghz and 5 Ghz (SR515ac only).

Received &Transmitted columns

Bytes Total number of packets in bytes.

Pkts Total number of packets.

Errs Total number of error packets.

Drops Total number of dropped packets.

WAN Service

On this page, you can view the received and transmitted bytes, packets, errors and drops for each WAN interface for your SmartRG

Gateway. All WAN interfaces configured for your gateway are included.

In the left navigation bar, click Device Info >Statistics >WAN Service. The Statistics - WAN page appears where you can view detailed

information about the status of your WAN.

To reset the counters, click Reset Statistics near the bottom of the page.

The fields on this page are explained in the following table.

Field Name Description

Interface Available WAN interfaces. Options are: atm,ptm, and eth.

Description Service description. Options are: pppoe,ipoe, and b.

Received &Transmitted columns

Bytes Total quantity of packets in bytes.

Pkts Total quantity of packets.

Errs Total quantity of error packets.

Drops Total quantity of dropped packets.

Statistics - WAN Page for SR515ac Gateway

The Statistics - WAN page for the SR515ac gateway is shown below. Statistics are provided for Multicast, Unicast, Broadcast, anf total

packets received and sent.

The columns labeled Interface and Description for the other gateway models are combined into the Service Description column on the

SR515ac page.

xTM

On this page, you can view the ATM/PTM statistics for your gateway. All WAN interfaces configured for your SmartRG gateway are

included.

In the left navigation bar, click Device Info >Statistics >xTM. The Interface Statistics page appears.

To reset these counters, click Reset Statistics near the bottom of the page.

The fields on this page are explained in the following table.

Field Name Description

Port Number Statistics for Port 1, or both ports if Bonded.

In Octets Total quantity of received octets.

Out Octets Total quantity of transmitted octets.

In Packets Total quantity of received packets.

Out Packets Total quantity of transmitted packets.

In OAM Cells Total quantity of received OAM cells.

Out OAM Cells Total quantity of transmitted OAM cells.

In ASM Cells Total quantity of received ASM cells.

Out ASM Cells Total quantity of transmitted ASM cells.

In Packet Errors Total quantity of received packet errors.

In Cell Errors Total quantity of received cell errors.

xDSL

On this page, you can view the DSL statistics for your gateway. All xDSL (VDSL or ADSL) interfaces configured for your SmartRG gate-

way are included. The terms and their explanations are derived from the relevant ITU--T standards and referenced accordingly.

1. In the left navigation bar, click Device Info >Statistics >xDSL. The Statistics - xDSL page appears.

2. In the Bonding Line Selection field, select the line for which you want to view the statistics.

Note: For the SR350n, SR360n, and SR505n models, the Bonding Line Selection field does not appear.

3. To run an xDSL Bit Error Rate (BER) test which determines the quality of the xDSL connection:

a. Scroll to the bottom of the page and click xDSL BER Test. The ADSL BER Test dialog box appears.

b. In the Tested Time field, select the duration in seconds and click Start. Options range from 1second to 360 seconds.

The test transfers idle cells containing a known pattern and compares the received data with this known pattern. Com-

parison errors are tabulated and displayed.

4. To reset the counters, click Reset Statistics at the bottom of the page.

The fields on this page are explained in the following table.

Field Name Description

Mode xDSL mode that the modem has trained under, such as ADSL2+, G.DMT, etc.

Traffic Type Connection type. Options are: ATM,PTM and ETH.

Status Status of the connection. Options are: Up,Disabled,NoSignal, and Initializing.

Link Power State Current link power management state (e.g., L0, L2, L3).

Downstream and Upstream columns

Line Coding (Trellis) State of theTrellis Coded Modulation. Options are On and Off.

SNR Margin (0.1 db) The signal-to-noise ration margin (SNRM) is the maximum increase (in dB) of the

received noise power, such that the modem can still meet all of the target BERs over all

the frame bearers. [2]

Attenuation (0.1 db) The signal attenuation is defined as the difference in dB between the power received at

the near-end and that transmitted from the far-end. [2]

Output Power (0.1

dBm)

Transmit power from the gateway to the DSL loop relative to one Milliwat (dBm).

Attainable Rate

(Kbps)

The typically obtainable sync rate, i.e., the attainable net data rate that the receive PMS-

TC and PMD functions are designed to support under the following conditions:

lSingle frame bearer and single latency operation

lSignal-to-Noise Ratio Margin (SNRM) to be equal or above the SNR Target Mar-

gin

lBER not to exceed the highest BER configured for one (or more) latency paths

lLatency not to exceed the highest latency configured for one (or more) latency

paths

lAccounting for all coding gains available (e.g., trellis coding, RS FEC) with latency

bound

lAccounting for the loop characteristics at the instant of measurement [2]

PhyR Status (Visible only for gateways connected via DSL) Physical Layer Retransmission feature

status. Options are Inactive and Active.

G. inp Status (Visible only for gateways connected via DSL) The status of video data retrieval from the

buffer. Options are Inactive and Active.

Rate (Kbps) The current net data rate of the xDSL link. Net data rate is defined as the sum of all

frame bearer data rates over all latency paths. [2]

Downstream and Upstream columns for DSL-specific fields only

B (# of bytes in Mux

Data Frame)

The nominal number of bytes from frame bearer #n per Mux Data Frame at Reference

Point A in the current latency path.

M (# of Mux Data

Frames in FEC Data

Frame

The number of Mux Data Frames per FEC Data Frame in the current latency path.

T (Mux Data Frames

over sync bytes)

The ratio of the number of Mux Data Frames to the number of sync bytes in the current

latency path.

R (# of check bytes in

FEC Data Frame)

The number of Reed Solomon redundancy bytes per codeword in the current latency

path. This is also the number of redundancy bytes per FEC Data Frame in the current

latency path.

This manual suits for next models

Table of contents

Popular Network Router manuals by other brands

HP 5830 series installation guide

Ovislink

Ovislink Air Live IE-840POE Quick setup guide

Maxon

Maxon multimax+ user manual

FreedomIQ

FreedomIQ ADTRAN 3120 QoS Configuration Guide

HPE

HPE FlexNetwork 10500 SERIES troubleshooting guide

Airvana

Airvana CDMA Femtocell user guide

ZPE

ZPE NSR quick start guide

Westermo

Westermo SDW-550 E-mark user guide

D-Link

D-Link SharePort DIR-825 user manual

MikroTik

MikroTik SXT 2 manual

Wavespan

Wavespan Stratum 100 Installation and maintenance guide

Buderus

Buderus Logamatic 2107 Installation and service instructions

D-Link

D-Link DXS-3400 SERIES Hardware installation guide

Exinda

Exinda EXNV-3062 Administration guide

GRASS VALLEY

GRASS VALLEY APEX - datasheet

Zte

Zte ZXHN H268A quick start guide

E-Lins

E-Lins H900 Series quick start

Comnet

Comnet CNFE4+1SMSM2 Installation and operation manual

SMART ADSL 3xx series User manual

Popular Network Router manuals by other brands