Smartlink V3 Instruction Manual

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Contents
Introduction ......................................................................................................................................3
Hardware requirements.................................................................................................................3
Module overview...........................................................................................................................4
Module installation........................................................................................................................5
WiFi Internet access..........................................................................................................................7
Know your SSID name and router password .................................................................................7
Wifi signal strength .......................................................................................................................8
Indicator LEDs...............................................................................................................................8
V3 modules................................................................................................................................9
V2 modules................................................................................................................................9
Install the SmartLink App................................................................................................................10
Register a user account...................................................................................................................10
Sign in with Apple ID or Goggle Account ...................................................................................11
SmartLink App setup process .........................................................................................................11
V3 module app setup..................................................................................................................11
V2 module app setup (Apple®iOS Devices)................................................................................14
V2 module app setup (AndroidTM Devices)..................................................................................20
Smart Network Switch Warning! ..............................................................................................20
V2 app setup process (AndroidTM)............................................................................................20
MySpaPool Voice Control...............................................................................................................26
Link spa to Google®Assistant .....................................................................................................26
Step 1: Link your Google®account to SmartLink app ..............................................................26
Step 2: Set Google®Assistant PIN within SmartLink App ........................................................27
Step 3: Link Google®Assistant to the MySpaPool action.........................................................27
Step 4: Link your spa to MySpaPool action..............................................................................28
Link spa to Amazon®AlexaTM ......................................................................................................28
Step 1: Link your Amazon®AlexaTM account to SmartLink app ................................................28
Step 2: Search the My Spa Pool skill........................................................................................29
Step 3: Link your Amazon®AlexaTM app to MySpaPool skill.....................................................30
Step 4: Link your spa to MySpaPool skill..................................................................................30

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Introduction
The SmartLink WiFi module and SmartLink app lets you use an Apple®or Android™ device to
connect to and take control of your spa remotely from any location at any time. The SmartLink
module connects to any model SV controller and then uses your home WiFi network to facilitate
communication between the app server and the spa. The SmartLink app becomes a mobile,
wireless remote for your spa, enabling complete control of all settings and accessories including
pumps, blowers and LED lights.
The SmartLink module is compatible with all model SV controllers (SV2/SV3/SV4/SV Mini 1 & 2)
produced from 2015 or later. The SmartLink app offers push notifications for spa status updates
and allows you to request global remote technical support for your spa if required. Both features
can be turned on or off via the app settings.
For a smooth and successful setup process you must complete each installation section and steps
in their correct order:
1. Install SmartLink WiFi Module
2. Confirm WiFi Internet access credentials
3. Download and install the Spanet SmartLink app
4. Register a User Account
5. SmartLink app setup process
Hardware requirements
The SmartLink WiFi module must be connected to the EXP1 socket of a SpaNET SV Series spa
control for the SmartLink app to work. The SmartLink WiFi module requires an active, permanent
Internet connection via a wireless router to operate, and can only use the 2.4GHz band. Both the
spa pool and the Internet connection/router must remain powered on at all times for the spa to
remain online.

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Module overview
There are two current generations of SmartLink modules available, the V2 and V3. Both use a
similar enclosure and have similar features and performance. The V3 is distinguished by its darker
grey colour and a small V3 stamp in the bottom right corner of the enclosure. Whilst the V3
benefits from Bluetooth functionality making the initial app setup process slightly faster and easier,
once the app setup is complete, either of the V2 or V3 modules will perform equally well on our
app servers providing you finger-tip remote control of your spa pool.
V3 Specifications V2 Specifications
2.4GHz 802.11 b/g/n 2.4GHz 802.11 b/g
Bluetooth v4.2 BR/EDR % character not supported in passwords
No character restrictions on passwords Spaces also not supported in passwords

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Module installation
In most instances your SmartLink module will be pre-fitted under your spa cabinet or assigned to a
designated place by your spa manufacturer. Dependant on spa and module location, orientation,
number and type of walls between spa and router, router signal output quality and strength,
insulation material used on spa cabinet and other factors, the WiFi signal received under the spa
cabinet may or may not be strong enough for reliable operation.
The SmartLink module has been designed as an external unit, so if WiFi strength is weak or your
module has not been pre-fitted to your spa, please consider the below points before determining
your final installation location.
Step 1: Locate SmartLink module in position with best line of sight to router.
If the spa is located in a pit or under decking, locate module above ground in a weather protected
area with line of sight to router.
Note: Longer data cable may be required. Do not extend existing data cable, replace if longer
length required, maximum cable length = 10m

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Step 2: Module must be orientated vertically to receive adequate signal strength with WiFi logo at
top to maintain water protection.
Step 3: Connect data cable to EXP1 socket on SV Series Spa Control
Note: If EXP1 socket already populated, remove that cable from EXP1 and connect it to the LOOP
socket inside module. Ensure data cable coming from SmartLink connects directly to EXP1 socket

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WiFi Internet access
The SmartLink WiFi module requires a permanent, active Internet connection via a wireless router
to operate. To be able to access your spa from anywhere, at any time, the router must remain
powered on at all times. WiFi signal strength is extremely important for stable, reliable app
operation. If the WiFi signal is too weak, the app setup process may not be able to be completed
or the spa could have intermittent connections and drop offs. In this situation the WiFi signal would
need to be boosted/improved by either ensuring your SmartLink module is mounted external to
the spa cabinet, relocating your router, installing an additional access point or WiFi range extender
in closer proximity to the spa.
Know your SSID name and router password
Before beginning the SmartLink App setup process you must be aware of your WiFi router’s SSID
(network name) and password. Failure to have these login credentials on hand whilst you are
beside the spa completing the setup process may lead to a failed setup.The login credentials may
be labelled on the WiFi router and/or on a card your ISP supplied at time of installation.
Please bring that ISP card with you or write them here for reference:
Router SSID name: ……………………………………………………
Router password: ……………………………………………………...
NOTE: Your router password is case sensitive and must be entered 100% correct during the setup
process for a successful installation.
The SmartLink module or app CANNOT interrogate your
password to ensure it is correct. It relies on you entering it correctly. If the password is entered
incorrectly you will have to complete the setup process again.
SPECIAL PASSWORD NOTE FOR V2 MODULES ONLY
The V2 module CANNOT support the use of a % character, or space in your router password. If your router’s
password contains a % or space, you either need to change your password, or setup a guest network within
your router setup and assign a password that does not contain % or spaces for that guest network. If you fail
to do this, the app setup process will complete but your spa will never come online and always report offline.

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Wifi signal strength
WiFi signal strength is extremely important for reliable communication between the SmartLink WiFi
module and your router. A strong WiFi signal to the SmartLink will result in the app being stable,
respond faster and the spa will remain online. A weak WiFi signal can cause the app to respond
slowly, timeout or cause the spa to drop offline. During the setup process the app will display a list
of wireless network SSIDs discovered in proximity to the spa. The signal strength of each network is
detailed on the right-hand side in decibels (-dB). The closer the value is to 0, the stronger the
signal. This means that -64dB is a stronger signal than -70dB.
A value of -70dB or better is required for reliable operation of V2 modules. A value of -80dB or
better is required for reliable operation of V3 modules.
NOTE: During the setup process you can use the refresh arrow in the top right corner to perform
another WiFi scan and update the dB signal readings (refer picture above). This can be helpful if
you are trying to determine the best position for mounting your SmartLink module or router.
Indicator LEDs
The indicator LEDs on the SmartLink module help determine the connection status, mode or
activity the module is experiencing. Three indicator LEDs are provided. There are differences
between the indicator LED operation between V2 and V3 modules. Please refer to following page
carefully for definition of indicator LEDs on each respective model.

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V3 modules
Associated (Red LED)
On – module is receiving 12V power
Off – Data cable disconnected or no 12V power
Data Transfer (Blue LED)
On or Flashing – data is being transferred
Connection Status (Green, Purple, Blue or Flashing LED)
Green – no WiFi connection
Purple – WiFi connected but no TCP connection
Blue – TCP connection live, spa online
Flashing – in command/programming mode
V2 modules
Associated (Red LED)
Flashing – no WiFi connection
Off – connected to WiFi network/router
Data Transfer (Blue LED)
On or Flashing – data is being transferred
Connection Status (Green LED)
On Solid – TCP connection live, spa online
Fast Flash – no IP address assigned or module in
command mode
Slow Flash – WiFi connected but no TCP connection

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Install the SmartLink App
The SmartLink App is available for both Apple®or Android™ devices. Open App Store or Google
Play and search, “Spanet Smartlink” or use the QR codes below.
Register a user account
With the SmartLink App now installed you need to
register a user account on the SpaNET cloud servers
which provides a secure and encrypted login to access
your spa. Your user account can support multiple SV
controllers being configured on the one account in case
you own a dual-zone swim spa, or more than one spa at
the same or different locations.
A registered account also allows other family members
to download the app, login to your registered account,
and access the spa on their respective devices.
NOTE: You only ever need to register ONE user account, even if you wish to operate the app
across multiple smart devices, concurrently or individually. Complete the user account registration
on your first device and take note of the email address and password you select during the
registration process. On other devices, simply download and install the app and then sign in using
the email and password you have already registered. DO NOT complete multiple registrations on
each new device.
A spa can only be linked to one user account.
REGISTERED EMAIL ADDRESS MUST BE VERIFIED BEFORE SIGN IN
Be sure to check your email after registration and click on the Verify Email link before signing in.

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Sign in with Apple ID or Goggle Account
The SmartLink app provides the convenience of signing in
with either an Apple®or GoogleTM account however there is
a limitation if you choose to do this: A spa can only be
linked to one Apple or Google account.
So, if the app is only to be used on one or more devices
using the same Apple/Google account, you can use the
respective sign in buttons aside.
NOTE: If multiple family members wish to access the spa from their own devices using a different
Apple or Google account this sign in option should NOT be used. This sign in option is only
suitable for single users.
SmartLink App setup process
With the user account now registered, you need to configure the Internet access to your spa in the
same way you would connect a laptop or TV to your WiFi router. The setup process is a one-time
event that programs the SmartLink WiFi module with your router’s login credentials (SSID and
password) for Internet access and links the spa to your user account on the SmartLink Servers.
Unless your router login credentials change, you won’t need to run the setup process again.
To complete the setup process, ensure that:
•Your smart device is connected to a local WiFi network or is using 4G/5G cellular data.
•You have the login credentials for your router (WiFi network password) at hand.
•You are standing within close proximity (1-2m) of the spa.
V3 module app setup
Step 1: Sign-in to app and press on the + button to add
a new spa to the user account you are signed in to.
Note: A spa can only be setup and accessed on one
user account, however multiple spas can be added to
the same user account.

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Step 2:
Ensure you know your WiFi password
or have it with you and press Begin.
Step 3:
Press on the SmartLink V3 module
picture to begin setup.
Step 4: (Apple
®
ioS)
Bluetooth is required for
module setup, allow access.
Step 4: (AndroidTM)
Bluetooth is required for
module setup, Accept Location Disclosure
and then enable Precise location access,
while using the app.

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Step 5:
Select SV-Wifi-V3.1 module to start
scanning for nearby WiFi networks.
Step 6:
Select WiFi network to connect to.
Note:
If no WiFi network found, relocate
module to a better position and use the
refresh button to conduct a new WiFi scan to
see if signal has improved. Signal strengths
closer to 0 are stronger
.
Step 7:
Enter WiFi password, press the eye
icon to check it is correct before saving.
Step 8:
Enter a name for your spa then press
Continue, then Finish to complete setup.
Note:
Take care when entering password,
the SmartLink module or app cannot check
or verify the password. It relies on correct
entry.
If the password is incorrect, you must
delete the spa instance and start the setup
process again.
Note:
If no WiFi network found, relocate
module to a better position and use the
refresh button to conduct a new WiFi scan to
see if signal has improved. Signal strengths
closer to 0 are stronger
.
If problems are
experienced go Back and re-start process.

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Note: If you only have one spa, or if you wish the app to automatically open to the dashboard
page of a particular spa (where multiple spas are listed on the one account) rather than opening to
this spa list page each time, enable the default slider. A user can always return from the app
dashboard page to the spa list page by using the Back arrow in the top left corner of the screen.
V2 module app setup (Apple®iOS Devices)
Step 1: Sign-in to app and press on the + button to add
a new spa to the user account you are signed in to.
Note: A spa can only be setup and accessed on one
user account, however multiple spas can be added to
the same user account.
Now setup is complete you will be returned
to the spa list page, where the spa instance
will be displayed as offline.
Assuming your WiFi network signal was
reasonable, and password entered correctly,
after a short period the spa will show online.

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Step 2:
Ensure you know your WiFi password
or have it with you and press Begin.
Step 3:
Press on the SmartLink V1 or V2
module picture to begin setup.
Step 4:
You are prompted to use the spa
keypad to put the SmartLink V2 module into
HOT (programming) mode.
Learn More:
Provides instructions on how
to use the spa keypad to enable HOT
mode. Carry out those instructions.

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Step 5:
Once you have executed the HOT
command via the spa keypad and display
has returned to temp reading press Next.
Step 6:
You are prompted to connect to the
SV WiFi network. Press or slide your Apple®
Home button and navigate/switch to your
Apple®WiFi settings.
Do NOT press Next.
Step 7:
Within your WiFi settings locate and
connect to the SVx-xxxxxxx or SVMx-xxxxxxx
network and
wait for a short period
.
Step 8:
Once connected to the SVx-xxxxxx
network and
“No Internet Connection”
appears, press or slide the Apple®Home
button to switch back to the SmartLink app.

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Step 9:
Press
Next
to start scanning for
nearby WiFi networks.
Wait for scan to
complete before pressing anything else.
Step 9a:
If this is the first time you have run
the setup process for a V2 module you will
need to
Allow
permission for a WiFi scan.
Step 10:
Select WiFi network to connect to.
Step 11:
iOS Smart network switching will
attempt to drop the SV network which
interrupts the setup. You MUST select
“Keep Trying Wi-Fi”
Note:
If no WiFi network found, relocate
SmartLink module to a better position and
use the refresh button to conduct a new WiFi
scan to see if signal has improved. Signal
strengths closer to 0 are stronger
.
V2 modules require a minimum signal
strength of -70dB for reliable operation.
Note:
The granting of this permission will
often interfere with the initial WiFi scan
causing an error. If this occurs press the
refresh button to conduct a new WiFi scan.

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Step 12:
Enter WiFi password, press the eye
icon to check it is correct before saving.
Note:
Take care when entering password, the
SmartLink module or app cannot check or verify
the password.
If password is incorrect, you must
delete the spa and start the setup process again.
V2 modules DO NOT support the % character or
spaces in the password. If your network password
includes either character, you must change it or
setup a guest network with a different password.
Step 13:
You are prompted to reconnect to
your home WiFi network. Press or slide your
Apple®Home button and navigate/switch to
Apple®WiFi settings.
Do NOT press Next.
Step 14:
Within your WiFi settings ensure
your phone has reconnected to your home
WiFi network. If this has not occurred
automatically, manually select it.
Step 15:
Once reconnected to your home
WiFi network, press or slide the Apple®
Home button to switch back to the
SmartLink app.

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Note: If you only have one spa, or if you wish the app to automatically open to the dashboard page of a particular spa
(where multiple spas are listed on the one account) rather than opening to this spa list page each time, enable the default
slider. A user can always return from the app dashboard page to the spa list page by using the Back arrow in the top left
corner of the screen.
Step 16:
Press
Next
to proceed to the final
step of naming your spa.
Step 17:
Enter name for your spa then press
Continue, then Finish to complete setup.
Now setup is complete you will be returned
to the spa list page, where the spa instance
will be displayed as offline.
Assuming your WiFi network signal was
reasonable, and password entered correctly,
after a short period the spa will show online.

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V2 module app setup (AndroidTM Devices)
Smart Network Switch Warning!
Whilst most AndroidTM devices will complete the following V2 module app setup process without any
problems or settings changes required, we have encountered certain models of the following manufacturers
phones that can sometimes freeze or crash during the app setup process:
-Google Pixel devices
-Certain Samsung models (particularly A or Z Series)
-Some Oppo models
The problems arise from often hidden Smart network switching or Intelligent Wi-Fi functions within the
AndroidTM platform that choose to disconnect from a deemed weak WiFi connection and automatically
switch to an alternative nearby WiFi network or 4G/5G mobile data. If these smart features remain enabled,
during certain parts of the setup process the phone will deem the V2 SmartLink network weak, the
connection will be dropped, causing the app to crash or hang.
To overcome this, we recommend that all AndroidTM users search their WiFi Advanced preferences and
disable any Smart Switch feature. These features can be re-enabled after the SmartLink app setup process is
complete,as they only affect the initial app setup process on V2 modules.
How to disable on Google Pixel
Navigate to WiFi Settings > WiFi Preferences > Advanced
Disable Switch to mobile data
How to disable on Samsung devices
Navigate to WiFi Settings > Advanced or Intelligent Wi-Fi
Disable Switch to mobile data
Disable Switch to better Wi-Fi networks
How to disable on Oppo devices
Navigate to WiFi Settings > Advanced Settings > Wi-Fi Assistant
Disable Auto connect to best Wi-Fi, disable Auto switch to mobile network
V2 app setup process (AndroidTM)
Step 1: Sign-in to app and press on the + button to add
a new spa to the user account you are signed in to.
Note: A spa can only be setup and accessed on one
user account, however multiple spas can be added to
the same user account.