smev SMEV 8000 SERIES User manual

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Page 1Camec Service Guide for Australia and New Zealand
CONTENTS
Congratulations on your new purchase! ............................................................................................................2
Helpful hints........................................................................................................................................................3
Smev 8000 Series Cookers ...............................................................................................................................4
Atwood Hot Water Service .................................................................................................................................5
VitrifrigoRefrigeration.........................................................................................................................................8
Four Seasons Hatch.........................................................................................................................................10
Camec Protector Shade ...................................................................................................................................10
Camec / Slimline Windows...............................................................................................................................11
Camec Boot Door.............................................................................................................................................11
Camec 3 Point Locking Door ...........................................................................................................................12
Camec WaterTank ...........................................................................................................................................13
Frilight 12 Volt Lighting .....................................................................................................................................14
Camec Range of Windows, Doors, Shades and Boots...................................................................................15
SMEV Range of Ovens, Grillers, Burners and Sinks ......................................................................................16
Atwood Hot Water Service ...............................................................................................................................17
VitrifrigoRefrigeration.......................................................................................................................................18
Goods Return Policy (TRADE).........................................................................................................................19
Recommended ServiceAgents........................................................................................................................21
New South Wales ServiceAgents....................................................................................................................22
Northern Territory Service Agents ....................................................................................................................25
Queensland ServiceAgents.............................................................................................................................26
SouthAustralian ServiceAgents......................................................................................................................29
Tasmanian ServiceAgents...............................................................................................................................31
Victorian ServiceAgents ..................................................................................................................................32
WesternAustralian ServiceAgents..................................................................................................................35
New Zealand ServiceAgents...........................................................................................................................38
Information Record...........................................................................................................................................40
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Camec Service Guide for Australia and New ZealandPage 2
CONGRATULATIONS ON YOUR NEW PURCHASE
On behalf of Camec I would like to congratulate you on the purchase of your new Recreational Vehicle.
Your new Recreational Vehicle is equipped with products mentioned in the Camec Service Guide.
Please consult your dealer to identify Camec products.
I ask that you read our Service Guide in conjunction with the Vehicles Owner’s Manual so you may relax and
enjoy yourself as you holiday in your new Recreational Vehicle.
Happy and safe travelling!
NICK ARONIS
Customer Services Technical Manager
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Page 3Camec Service Guide for Australia and New Zealand
HELPFUL HINTS
The information provided in this booklet is provided in good faith and should not be used as a substitute for
each products instruction manual or warranty booklet.
All products manufactured and named in this booklet are done so with the understanding an authorized
person will fit the product into an application of intended use as approved by the manufacturer and installed
in accordance with any local, state or federal regulations.
Camec has made every attempt to nominate competent repairers acrossAustralia that will be able to repair
products manufactured or distributed by Camec in the unfortunate event that a problem should occur.
Camec will not provide payment of any kind for on-site servicing of products, travel expenses or reimburse
payment for products repaired without authorization.
Installation faults are not covered by any Camec warranty.
In the event of a warranty claim please return the product with proof of purchase to the outlet which you
purchased it from so that they may forward your claim on your behalf. If this is not possible it is the
responsibility of the end user/purchaser to advise the nearest Camec branch and or its nominated agent
contained in this booklet and make arrangements for the product to be sighted by Camec or its nominated
agent.
To ensure your warranty is protected please read this booklet along with additional product information
provided. Camec reserve the right to replace repair and or rectify any part of the product, which proves upon
inspection by Camec personnel or its nominated agent, to be defective in material and or workmanship.
Thank you
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Camec Service Guide for Australia and New ZealandPage 4
SMEV 8000 SERIES COOKERS
1 YEAR WARRANTY
The Smev series 8000 fitted to your caravan is designed to operate on Propane Gas at 2.75 KPA. These
units must not be connected to any other gas supply. Only qualified gas fitters can install, adjust or service
the appliance.
For maximum energy efficiency select a pan to suit the burner being used. Locate pan centrally over the
burner so that it is stable and does not overhang the appliance.
The flame should be adjusted so that it does not extend past the edge of the pan. When the contents of pan
reach boiling point, turn the flame to low.
Do not place anything, (flame tamer, asbestos mat), between pan and pan support as serious damage to the
appliance may result.
Do not remove the pan support and enclose the burner with a wok stand, as this will concentrate and deflect
heat on to the hotplate.
Do not use large pots or heavy weights, which can bend the pan support or deflect the flame onto the hot
plate.
If not in use for long periods, please shut off gas.
Burners may be cleaned with a damp cloth moistened in warm soapy water.
Do not use steel wool or other abrasives.
Take care not to allow detergent and water to enter the burners.
For stubborn stains when cleaning oven, use a non-abrasive, non-caustic household cleaner and a soft
cloth.
The following are considered abnormal operation and require servicing by an authorised serviceman.
Yellow tipping of burner flame
Sooting up of cooking utensils
Burners not igniting properly
Burners failing to remain alight
Burners extinguished by normal operation of cupboard doors
Please read the operating instructions carefully before lighting the appliance.
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Page 5Camec Service Guide for Australia and New Zealand
ATWOOD HOT WATER SERVICE
2 YEAR WARRANTY
Remote, Direct spark ignition eliminates the need to light external pilot light.
Energy efficient U-tube combustion chamber prevents early mixing of cold water, ensuring the pleasure of a
hot water shower lasts longer.
Special aluminium alloys which conduct heat quicker and reduce vehicle weight, with hot water unit weighing
less than 9kg.
Enriched aluminium clad tank, which eliminates the necessity of an anode rod (no anode rod required).
Designed specifically to withstand the rigours of RV road travel. Camec offers a unique 2-year warranty on
theAtwood hot water service.
TheAtwood is a storage hot water unit.Ambient temperature does require time to heat.Approximately 50 to
70 minutes depending on temperature of water and the out side temperature
The unit will cycle its self on and off when water is reaching temperature and for as long as the unit is
switched on and has a gas supply.
Always drain the water when the unit is shut down or when in danger of freezing. If allowed to freeze, the
tank or pipes may burst. In such cases, the warranty will be void. Never place a frozen unit in operation.
Rinse tank at regular intervals (2 to 3 times per year). This increases the life of the tank and gives you full
22.7 litres of hot water.
Weeping or dripping of the pressure temperature relief valve while the water heater is running DOES NOT
mean it is defective. This is normal expansion of water as it is heated in the closed water system.
TheAtwood water heater tank is designed with an internal air gap at the top of the tank to reduce the
possibility of weeping and dripping. In time the expanding water will absorb this air. To replace the air read
the instruction and follow steps carefully.
The interior of the flue tube and the interior of the burner tube should be cleaned at least once a year and
more frequently if spiders and other nest-building insects are a problem in your area. Only a qualified
technician should perform these operations.
Be sure the water heater ignition systems are “OFF” during any type of refuelling and while vehicle is in
motion or being towed. Do not drive whilstAtwood is in operation.
Water from the water heater should not be used for drinking purposes.
Cold and especially heated portable water, which has been stored for long periods of time, generally no
longer has the quality required for human consumption, especially due to the increase in bacteria count.
Intermittent problems can occur. This may be caused by poor or corroded wire connections. Carefully pull out
spade connected wires and check for dirt or corrosion. Then reconnect them and ensure the connections are
tight and free from corrosion.
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Camec Service Guide for Australia and New ZealandPage 6
Leaking or dripping of the pressure relief valve:
Check that a cold water expansion valve is fitted (after-market)
If connected to mains check there is a pressure reducer fitted to the line (after-market)
Check there is an air gap installed in tank as perAtwood instructions.
TROUBLESHOOTING:
Spark present, but no gas
Low Voltage
Make sure you have the correct power supply - 10.5 VDC minimum
Blocked main burner tube
Clean the burner tube using compressed air
Dirty connector on circuit board
Clean edge connector with a soft cloth
Gas present, but no spark
High tension lead wire loose
Secure wire connection on circuit board ensuring spade is not under or above but securely over
Gas and spark present
Low voltage
Make sure you have the correct power supply - 10.5 VDC minimum
Poor electrical ground
Secure electrical ground
Partial obstruction in main burner
Clean main burner using compressed air
Partially obstructed main burner orifice
Clean main burner orifice using compressed air
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Page 7Camec Service Guide for Australia and New Zealand
Insufficient water temperatures
Thermostat not seated against tank
Reset thermostat firmly in position
Erratic burner flame or sooting
Low gas pressure
Set inlet pressure at a minimum 11” W.C. with two or more gas appliances running
Poor gas supply
Replace gas supply
Blocked burner orifice
Clean orifice with compressed air - DO NOT enlarge orifice
No spark and no gas
No voltage
Make sure you have the correct power supply - 10.5 VDC minimum
Dirty edge connector on circuit board
Clean edge connector with a soft cloth
Defective thermal cut-off
Replace thermal cut-off
Fails to ignite
Cracked electrode ceramic
Replace spark electrode
Chattering or fluctuating thermostat
Replace thermostat
Insulation on electrode wire cut or damaged
Replace electrode
Ground screw at top of circuit board not tight
Tighten ground screw - if stripped, replace with larger screw
The water tank is enclosed in a styrofoam insulation case. DO NOT REMOVE THIS.
Please read carefully the Atwood Hot Water Service Instructions before lighting.
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Camec Service Guide for Australia and New ZealandPage 8
VITRIFRIGO REFRIGERATION
1 YEAR WARRANTY
Cleaning
Before cleaning ensure that the refrigerator is not connected to the power supply. If necessary extract the
plug from the power socket.
Exterior
Clean exterior first with warm and then with cold water. Dry with a soft cloth. Avoid use of abrasive products.
Interior
Remove racks, containers, and ice trays and clean interior using warm water mixed with a little bicarbonate
of soda or vinegar. Rinse and dry carefully with a soft cloth. Do not use abrasive products, detergents or
soap.
Condenser
Clean condenser at least once a year using a vacuum cleaner or dry brush.
To avoid the formation of mould or unpleasant odours caused by prolonged disuse, extract plug from socket
and empty the unit, completely clean the interior and leave fridge door ajar.
Each refrigerator is fitted with a thermostat, which automatically maintains set temperatures.
Select desired temperature by means of the adjustment knob.
When the knob is on “0” or “STOP” the refrigerator is not in operation.
The refrigerator is started by turning the knob to “1”. Temperature settings range from 1 to 5, 5 being the
lowest temperature.
Some models are fitted with thermostats with different temperature scale markings than those described
above. In this case decrease temperature by turning the knob clockwise.
Defrosting
Defrosting should be carried out whenever the frost layer exceeds a thickness of three millimetres. This is
necessary to guarantee efficient refrigeration and to avoid excessive power consumption.
To completely defrost the refrigerator turn the thermostat to “stop”. Keep the door open to speed up
defrosting time.
Do not attempt to remove the frost layer using any sharp metal instruments.
This could pierce the refrigerator plate and cause irreparable damage to the appliance.
After defrosting, switch the refrigerator on by turning the thermostat knob to the desired setting.
Unit must be well ventilated.
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Page 9Camec Service Guide for Australia and New Zealand
WHAT TO DO IF THE FRIDGE DOES NOT WORK
Check that:
The Thermostat is not set to “STOP”
The power supply is present
The electrical circuit –breaker on the appliance has not tripped
The plug is inserted properly into the socket
EXCESS REFRIGERATOR NOISE
Check that:
The refrigerator is standing on a completely level surface
The refrigerator is not touching other objects, which may cause vibrations
The refrigerating circuit tubes at the back of the unit are not touching or vibrating against the appliance
INSUFFICIENT REFRIGERATING POWER
Check that:
The door is sealed properly
The refrigerator is not positioned close to heat sources
Sufficientventilation
Frost has not accumulated on the evaporator
Dust has not blocked the condenser
The fan rotates freely
The refrigerator is not overfull
The door has not been opened excessively
Please read carefully the Camec refrigeration service book before operating.
If fridge still does not work after attempting repair methods listed in the Vitrifrigo refrigeration
service book, consult your nearest service centre.
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Camec Service Guide for Australia and New ZealandPage 10
FOUR SEASONS HATCH
1 YEAR WARRANTY
OPENING INSTRUCTIONS
To Open: Move bolt (1) to right.
Rotate control (2) clockwise -
snap action is felt through ‘RAIN’
position.
To Close: Rotate control (2) counterclockwise.
Insect Screens:Remove by lifting off from the top corner and peel off. Insect screen may be
washed. Replace by pushing onto track. Start at the bottom.
The four seasons hatch features 161 square centimetres of fixed ventilation – even when closed.
Totally waterproof during rain, with flaps in ‘open’ rain position. Four independently adjusted, flyscreened
flaps secure breeze from any direction. Screens are easily removed for cleaning.
Spare parts are available such as FLAPS, FLYSCREENS and MECHANISMS if required. Every 12 months
check the sealing where hatch is fixed to the roof that it is still sealing and free of cracks and leaks.
Flyscreens are removable for cleaning and can be washed in warm soapy water.
To open, move bolt.
To prevent damage to the hatch it is important that the four flaps are securely shut before travelling.
CAMEC PROTECTOR SHADE
1 YEAR WARRANTY
Protector shades feature speciality designed stays, with in-built limit stops. The stay adjustment nuts should
be kept lubricated to prevent seizure. Especially in coastal areas.
Dust and dirt will cause stiffness in joint when operating the shade. Ensure that this is cleaned out of tracks
as a part of your general caravan maintenance plan.
Always ensure that the Shade is locked down before travelling.
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Page 11Camec Service Guide for Australia and New Zealand
CAMEC / SLIMLINE WINDOWS
1 YEAR WARRANTY
Camec windows are a low maintenance product, very little service is required. Full ranges of spare parts are
available from most caravan part retailers.
Clean with automotive shampoo then rinse with cold water and dry completely. When dried, apply talcum
powder to a clean dry cloth and wipe over the seals and aluminium frame to form a light powdery film. This
will need to be done more frequently if in coastal areas.
Never use solvents on any of the acrylic based glazing options. (Galaxy, Bubble & Jupiter windows).
Insect screens are removable from the outside and are best soaked in warm soapy water for cleaning
purposes.
Series 44 sliding windows and Series 300 sliding windows should be treated the same as wind-out windows
but the slide tracks and drain slots should be regularly cleaned.
An occasional application of silicone spray will ensure your windows continue to slide effortlessly in their
tracks.
Galaxy Windows: If crazing occurs, wash with warm soapy water then buff with clean dry cloth and Mr.
Sheen.
CAMEC BOOT DOOR
1 YEAR WARRANTY
The boot of your caravan is a handy way to store all those odds and ends that are not always needed like
Tarps, Gumboots and other items that may be damp or dirty.
It is important to realise that it is not a waterproof storage area and in most caravans a drain plug is installed
into the boot to allow water to run on the road. When storing wet items condensation can form. Do not store
dry goods in this area.
The boot is also virtually maintenance free. We recommend that you ensure that the hinges are clean and
free of dust. Dirt and dust can bind the hinging making it difficult to open and close. Clean with warm soapy
water.
Remember to always lock boot down before travelling.
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Camec Service Guide for Australia and New ZealandPage 12
CAMEC 3 POINT LOCKING DOOR
1 YEAR WARRANTY
AnAustralian made product. Uniquely designed to improve security for your caravan. Easy operation main
door separates from the security door by lifting the door handle in an upwards position. The door is super
strong incorporating an amplemesh security door, heavy rigid and strong aluminium extrusion and a solid
one-piece laminated infill panel. Ventilated to comply with gas regulations. Electrically earthed for safety.
Specially extruded water and dust seals.
If door appears out of square or uneven and is not opening and closing freely check the caravan is on level
ground and/or that the stabilising jacks are down correctly. If the stabilising jacks are not correctly adjusted
this may cause twisting of the chassis affecting operation of the door.
The Camec 3 point locking door is virtually maintenance free if kept in good clean order.An eye should be
kept on the locks to ensure that they stay aligned and the door is locking well.
The screws that fasten the locks to the extrusion should be screwed hand tight and it is important that they
are not over tightened.
When fitting after market blinds, curtains or grab handle to the Camec door, it is important to remember that
an operating arm is located inside the aluminium security door section. This arm connects and operates the
three locking points. When fitting hooks/clips or screws to this section, the fixing screws must not be more
than 6mm from the flywire beading channel lip.
If door is sticking and out of square, contact the outlet where purchased from.
Sticking of the internal locking snib happens when lock has been over-tightened. Release centre screw by 1/
4 turn. If too loose, tighten by 1/4 turn.
The door MUST be locked while travelling.
Camec must authorise all warranty claims before repairs or replacements are carried out and no payment of
repairs or parts will be given if not previously authorised by Camec.
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Page 13Camec Service Guide for Australia and New Zealand
CAMEC WATER TANK
1 YEAR WARRANTY
Your Camec Water Tank is manufactured from high quality non-toxic, non-tasting polyethylene.
When your tank is not in use for extended periods, it is recommended that your water tanks and lines are
completely drained and flushed ready for use again.
When water is being stored for long periods of time it is generally not the quality required for human
consumption.Arange of products are available to ensure you have drinkable water stored in your water
tanks:
PURITABS - 1 tablet per litre renders the water drinkable after 10 minutes
MICROPUR - Liquid or powder is odourless, tasteless and harmless even if recommended level is
exceeded
TANK CLEEN -An efficient remedy for water tainting problems. Cleans and deodorises tank.
Only fill tanks with slow running water.
Use foodgrade hose.
If filling with garden hose, ensure hose has not been left in direct sunlight.
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Camec Service Guide for Australia and New ZealandPage 14
FRILIGHT 12 VOLT LIGHTING
1 YEAR WARRANTY
Frilight 12 volt halogen lighting combines excellent design with high quality performance to provide the ideal
low power lighting solution.
The wide range of recessed and surface mounted light fittings are manufactured to the highest quality
standards.
Clean lighting with a clean soft cloth.
Do not face Frilight lighting into cupboards.
When replacing globes ensure that only 10 watt globes are used.
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Page 15Camec Service Guide for Australia and New Zealand
CAMEC RANGE OF WINDOWS, DOORS,
SHADES AND BOOTS
WARRANTY POLICY
The products covered by this warranty are restricted to the product range manufactured by Camec.
The goods are warranted against defect in manufacture for a period of 12 months from the date of purchase.
Proof of purchase is required to substantiate any claim.
Camec must authorise all claims, and reserves the right to replace, repair and or rectify any part of the
product, which proves upon inspection by Camec personnel, or its nominated agent, to be defective in
material or workmanship.
All repairs will be carried out during normal business hours only.
All transportation costs, travelling time and incidental expenses related to any claim are to be borne by the
purchaser/user.
Camec will not be liable for accidental or consequential claims for damages caused by neglect, abuse,
alterations or use of unauthorised components. Camec will not be responsible for any defect as a result of
installation.
WHAT IS NOT COVERED BY WARRANTY
Fair wear and tear.
Damage from foreign substances such as dirt and liquid
Travelling expenses or call out fee to and from authorised service agents premises.
Freight costs of parts to or from point of service.
Non operation or damage to the products due to incorrect installation.
Any product which has been subject to misuse, neglect, accident or alteration by any person.
Damaged and/or destroyed by fire, flood, “act of God” or other inevitable accident.
Apart from any warranties implied by the Trade Practices Act 1974 or any relevant State Legislation, all other
warranties express or implied whether arising by virtue or statute or otherwise are hereby excluded.
Camec must authorise all warranty claims before repairs or replacements are carried out and no payment of
repairs or parts will be given if not previously authorised by Camec.
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Camec Service Guide for Australia and New ZealandPage 16
SMEV RANGE OF OVENS, GRILLERS,
BURNERS AND SINKS
WARRANTY POLICY
The products covered by this warranty policy are restricted to the SMEV product range as marketed within
Australia by Camec on behalf of SMEV Srl., the manufacturer.
The goods are warranted against defect in manufacture for a period of 12 months from date of purchase by
the consumer. Proof of purchase is required to substantiate any claim.
All claims must be authorised by Camec.
Camec reserves the right to replace/repair and/or rectify any part of this product, which proves upon
inspection by Camec personnel, or its nominated agent, to be defective in material or workmanship.All
transportation costs, travelling time and incidental expenses related to any claim are to be borne by the
purchaser / user.
In no event will Camec be liable for accidental or consequential claims for damages caused by neglect,
abuse, alterations or use of unauthorised components. Nor is Camec responsible for any defect as a result
of improper installation.
WHAT IS NOT COVERED BY THIS WARRANTY
Travel expenses for bringing the Smev unit to an authorised Camec Service Centre for warranty coverage.
Additional costs caused by the inability to bring the Smev unit to an authorised Camec Service Centre.
Defects which are caused by transit damage, misuse, neglect, or accident.
Defects in glassware, light bulbs, or replacement fuses.
Defects caused by improper installation, maintenance, or adjustment.
Normal maintenance of this Smev unit as described in the manual.
Defects caused by the improper use of parts or parts not manufactured or supplied by Camec for repairs or
replacements to the Smev unit.
Camec will not be liable for any incidental or consequential loss or damage, due directly or indirectly to the
use of this product.
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Page 17Camec Service Guide for Australia and New Zealand
ATWOOD HOT WATER SERVICE
WARRANTY POLICY
The products covered by this warranty policy are restricted to the range of water heaters and affiliated
products as marketed withinAustralia by Camec on behalf ofAtwood Mobile Products, the manufacturer.
The goods are warranted against defect in manufacture for a period of 24 months from the date of purchase
by the consumer. Proof of purchase is required to substantiate claim.
All claims must be authorised by Camec.
Camec reserves the right to replace/repair and /or rectify any part of this product, which proves upon
inspection by Camec personnel, or its nominated agent, to be defective in material or workmanship.All
transportation costs, travelling time incidental expenses related to any claim are to be borne by the
purchaser/user.
In no event will Camec be liable for accidental or consequential claims for damages caused by neglect,
abuse, alterations or use of unauthorised components.
Nor is Camec responsible for any defect as a result of improper installation.
The following are normal maintenance and are exempted from the warranty:
a. Cleaning of burner-see item 8 on page 13
b. Gas pipe-see item 8 on page 13
c. Damage to tank due to freezing- see item 4 & 7c on page 13
Please seeAtwood Handbook for proper interpretation.
WHAT IS NOT COVERED BY THIS WARRANTY
AnyAtwood which has been:
(a) Subject to misuse, neglect, accident or alteration by any person.
(b) Damaged or destroyed by fire, flood, “act of God” or other inevitable accident.
Fair wear and tear.
Damage from foreign substances such as dirt or liquid.
Labour charges involved in the disconnection and removal of, or replacement of theAtwood.
Travelling expenses or call out fee to and from authorised service agents premises.
Cleaning and adjustments of the gas system. This is considered to be part of normal product maintenance.
Non operation of theAtwood or resultant damage to the unit where theAtwood has not been installed,
ventilated or operated in accordance with the manufacturers instructions.
Atwood Water Heaters are only designed for installation in mobile homes, caravans and motor
homes for the provision of hot water in accordance with the information on the nameplate. Any other
use, unless expressly approved in writing by Camec, voids the warranty.
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Camec Service Guide for Australia and New ZealandPage 18
VITRIFRIGO REFRIGERATION
WARRANTY POLICY
The products covered by this warranty policy are restricted to the Vitrifrigo product range as marketed within
Australia by Camec on behalf of Vitrifrigo, the manufacturer.
The goods are warranted against defect in manufacture for a period of 12 months from date of purchase by
the consumer. Proof of purchase is required to substantiate any claim.
All claims must be authorised by Camec.
Camec reserves the right to replace / repair and / or rectify any part of this product, which proves upon
inspection by Camec personnel, or its nominated agent, to be defective in material or workmanship.
Warranty repairs can only be performed by authorised service agents and under no circumstances will
Camec reimburse for repairs carried out by non authorised persons. If at any time during the warranty period
any part or parts of the refrigerator are replaced with a part or parts not supplied or approved by Camec, the
warranty shall immediately become void.
The appliance must be used on its intended electrical voltage.
All transportation costs, travelling time and incidental expenses related to any claim are to be borne by the
purchaser / user. In no event will Camec be liable for accidental or consequential claims for damages caused
by neglect, abuse, alterations or use of unauthorised components. Nor is Camec responsible for any defect
as a result of improper installation.
WHAT IS NOT COVERED BY THIS WARRANTY
Any refrigerator/freezer which has been:
(a) Subject to misuse, neglect, accident or alteration by any person.
(b) Damaged or destroyed by fire, flood, “act of God” or other inevitable accident.
Fair wear and tear.
Damage from foreign substances such as dirt or liquid.
Labour charges involved in the disconnection and removal of, or replacement of the refrigerator/freezer.
Travelling expenses or call out fee to and from authorised service agents premises.
Cleaning and adjustments of the gas system. This is considered to be part of normal product maintenance.
Non operation of the refrigerator/freezer or resultant damage to the unit where the refrigerator/freezer has
been operated in an out of level position.
Freight costs of the refrigerator/freezer or parts, to or from, point of service or transit damage.
Camec are not responsible for the resultant loss or damage sustained by the purchaser.
Non operation of the refrigerator/freezer or resultant damage to the unit where the refrigerator/freezer has
not been installed, ventilated, flued or operated in accordance with the manufacturers instructions.
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Page 19Camec Service Guide for Australia and New Zealand
GOODS RETURN POLICY (TRADE)
We at CAMEC, are confident that you will be completely satisfied with any product you purchase from us.
However, in the unlikely event items do not meet your satisfaction for varying reasons.
The following conditions and provisions will apply when goods are returned to CAMEC.
1. Return of faulty goods under warranty:
Goods that are faulty may be returned for repair, replacement, credit or exchanged for other goods. The
conditions of this are listed below.
If you suspect the goods to be faulty you must first obtain an ATR (Authority To Return) number.ATR
numbers can be obtained by calling:
Phone : [phone]
Fax : [phone]
International : 61-3-9799 6454
e-mail : Service @camec.com.au
CAMEC must be allowed to test any equipment before a credit or replacement is considered.
Goods must be returned in suitable packaging and contain all items that were originally packaged with
the product.
Goods must be suitably packaged to insure no damage occurs during transportation.
Areplacement will in most cases be considered if the product cannot be repaired.A replacement can not
be given if:
An equivalent product is not currently available, or the product is no longer a stocked item. In this
case the product will be returned to the manufacturer for replacement or repair.
Goods returned “ faulty “ under warranty shall be tested prior to any credit or replacement given. If
goods are found to be misused, abused or not faulty of a warranty nature a testing fee shall apply of
$25.00 + GST plus labour at $ 55.00/hour +GST for any repairs required. In addition to this, freight
will be at customers expense upon goods being returned to the customer.
All inward freight will be the responsibility of the customer. CAMEC will pay the cost of returning warranty
items to the customer.
CAMEC will not accept responsibility for any damage or loss suffered by the customer.
CAMEC will not accept any repairer invoices unless prior authorisation has been obtained with an
authority number.
CAMEC warranty will not cover any call out charges by a repairer.
CAMEC warranty will not cover goods which are physically damaged.Aproduct is considered physically
damaged if:
Service Guide 2007.pmd 7/11/2007, 3:22 PM19
More information https://www.caravansplus.com.au