Soloprotect Id pro Guide

Start Guide

v1.02

Table of Contents

1. Introducon:AboutSoloProtectIDPro..........................................................1

2. What’s Included?.............................................................................................2

3. SoloProtectIDProLayoutandKeyFuncons..................................................3

3.1 KeyFuncons...................................................................................................3

4. InialSetUpandCareandMaintenance........................................................5

4.1 InialSetUp....................................................................................................5

5. HowtoUseyourSoloProtectIDPro...............................................................8

5.1 Charging&PoweringyourDevice...................................................................8

5.2 PoweringyourSoloProtectIDProonando..................................................9

5.3 AlertsandAlarms...........................................................................................10

5.4 AmberAlert ...................................................................................................11

5.5 RedAlert........................................................................................................12

5.6 IncapacitaonAlarm.....................................................................................14

5.7 ClosingyourRedAlertorIncapacitaonAlarm............................................16

5.8 Location............................................................................................16

5.9 Risk Messaging..............................................................................................18

5.10 Sengs..........................................................................................................19

SoloProtect ID Pro Start Guide v1.02 © SoloProtect Ltd, 2019

1. Introducon:AboutSoloProtectIDPro

SoloProtect ID Pro is the rst dedicated lone worker device to support Video

Vericaon, Indoor Locaon, and Risk Messaging (automac or manually delivered

nocaons directed to a user’s device). The SoloProtect ID Pro is specically

designed as an identy card holder which is easy to use and discreet to wear.

Containing mobile-phone (GSM/LTE) technology, the device enables a 24/7 link to a

dedicated, state of the art Alarm Receiving Centre (ARC) in the event a lone worker

requires assistance.

At the push of a buon, a trained ARC Operator is listening to and watching (where

Video Vericaon is enabled) a potenally abusive or violent situaon on your behalf

and recording for future use if necessary (as potenally admissible evidence in court

proceedings etc). The event handler will then escalate the situaon in line with what

is an appropriate response - including alerng the Emergency Services through the

appropriate channels.

This Start Guide provides all the informaon you need to set up, operate and take

care of your SoloProtectIDPro.

This document will detail:

• SoloProtectIDProLayoutandKeyFuncons

• InialSetUpandCareandMaintenance

• HowtoUseyourSoloProtectIDPro

If you are uncertain on the conguraon of your device, please speak to your lone

worker manager.

SoloProtect ID Pro Start Guide v1.02 © SoloProtect Ltd, 2019

2. What’s Included?

The box containing your SoloProtectIDPro includes the following items:

SoloProtectIDPro device Charger and cable (including adapter for your region)

Lapel clip

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Rip-Plug Lanyard aachment

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Insert (bung) for use in either landscape or portrait

clip aachment that isn’t used

SoloProtect ID Pro Start Guide v1.02 © SoloProtect Ltd, 2019

3. SoloProtectIDProLayoutandKeyFuncons

3.1 KeyFuncons

DeviceCheck

This funcon allows you to check status of the Baery, Signal, GNSS (Global Navigaon

Satellite System), Wi, and Bluetooth on your SoloProtectIDPro and can be done at

any me throughout your working day.

AmberAlert

This funcon allows you to leave a brief voice message before you begin each visit, or

each me you move locaon by detailing where you are and for how long.

RedAlertwithVideoVericaon

This funcon allows lone workers to discreetly raise an Alarm to a dedicated Alarm

Receiving Centre whenever they feel vulnerable or threatened. This will be an audio

call (via GSM) acvated by the device, to a SoloProtect ARC.

In addion, the ‘Red Alert’ funcon will also acvate Video Vericaon (if enabled).

Video Vericaon is an oponal funcon on the SoloProtectIDPro which streams

video of a live incident in near-real me, which aids a faster understanding of the

situaon, for a quicker escalaon and response, and an improved quality of evidence

captured.

To understand if your device has been enabled with video, go to the Red Alert page.

If you see the Video Vericaon icon as shown below, this means your device is video

enabled. If you are sll uncertain on the conguraon of your device, please speak

to your lone worker manager.

Status Bar

Touch Screen

Menu & Alerts

Page

Indicators

Speaker

Physical ‘Red Alert’ Buon

Back of device

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Rip Plug

Weight 103g

Front of device

Body Worn

Video Camera

Power Buon

90mm

60mm

SoloProtect ID Pro Start Guide v1.02 © SoloProtect Ltd, 2019

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IncapacitaonAlarm

This funcon can automacally iniate an alarm if your SoloProtectIDPro detects you have become incapacitated.

The Incapacitaon Alarm is not acve by default. An IDPro user determines when, (and for how long) incapacitaon detecon is enabled. Once the specied me elapses,

incapacitaon detecon is inacve once more.

RiskMessaging

The Risk Messaging funconality on SoloProtectIDPro allows a lone worker to be noed of useful or pernent informaon based on their locaon.

The funcon can be enabled automacally by pre-dened message sengs which are linked to the breaching of a Geofence. For SoloProtect customers, this is driven by a

pre-dened schedule in SoloProtect Insights to reect a worker’s calendar or delivered directly by a lone worker’s manager – again through SoloProtect Insights. For SoloProtect’s

channel partners, they will need to develop their own way of managing risk messaging.

GNSS(GlobalNavigaonSatelliteSystem)

This funcon can assist our Alarm Receiving Centre in the event of a Red Alert and is used in conjuncon with your Amber Alert Voice message to assist in determining your

Locaon.

SoloProtect ID Pro Start Guide v1.02 © SoloProtect Ltd, 2019

4. InialSetUpandCareandMaintenance

4.1 InialSetUp

AachingaLanyardorLapelClip

The SoloProtectIDPro can be worn on a lanyard or lapel clip by aaching to the rip-plug

in the device (the rip plug itself is supplied with the device).

The rip-plug locaon will facilitate wear in either Portrait or Landscape orientaon. Your

employer has pre-determined the orientaon of your device at specicaon stage.

Start by inserng the rip-plug into the SoloProtectIDPro (as shown). This is done by

inserng the rip-plug into the dedicated slot on the device. Its best to locate one side

of the clip rst into the device and then press down to click in the other side.

Then, simply clip the lanyard aachment or lapel clip into the rip-plug.

Ensure that the unused rip-plug hole is covered by inserng the supplied bung.

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SoloProtect ID Pro Start Guide v1.02 © SoloProtect Ltd, 2019

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SoloProtectIDPro in portrait orientaon: SoloProtectIDPro in landscape orientaon: InialChargeofyourSoloProtectIDPro

Your SoloProtect ID Pro must be fully charged before you aempt to use it; this

condions the baery fully. We recommend leaving the device on charge for a

minimum of 2-3 hours the rst me you charge it, and that it is only charged using

the SoloProtect supplied charger.

SengupyourIDCardtofacilitateVideoVericaon

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Please ensure your ID card has

been correctly modied in order to

facilitate video vericaon on IDPro.

Please contact your lone worker

manager if this has not been

completed.

SoloProtect ID Pro Start Guide v1.02 © SoloProtect Ltd, 2019

InserngandremovingyourIDcard

CareandMaintenance

SoloProtectID Pro is purposely designed so that you do not need to perform any

roune maintenance. However, you should note the following points about cleaning

and general care.

Cleaning

Use a damp cloth (not wet) to remove any dirt from your SoloProtectIDPro. Be very

careful not to allow water into the unit.

Ensure the cloth is clean from grit or dirt when cleaning the camera lens as this could

scratch the device lens.

Do not use any alcohol or chemical cleaning agents of any type.

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MoistureResistance

SoloProtectIDProis water resistant but not waterproof, and you should take care not

to immerse the unit in any form of liquid.

ImpactDamage

SoloProtectIDPro is made from a tough ABS plasc case. It is designed to resist a

certain amount of damage typical with general use, but the device will not withstand

heavy impacts.

The touch screen is manufactured from toughened glass but should not be exposed

to high force pressure and heavy impacts.

The front face of IDPro has two

raised ridges to hold an ID card.

These ridges run horizontally

when the device is in landscape

orientaon.

Slide the ID card in as shown. ID card successfully inserted. To remove the ID card, push your

thumb onto the centre of the ID

card ..

.. and simply slide out again as

shown.

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SoloProtect ID Pro Start Guide v1.02 © SoloProtect Ltd, 2019

5. HowtoUseyourSoloProtectIDPro

5.1 Charging&PoweringyourDevice

You should ensure that your SoloProtectIDPro is fully charged before use.

We recommend leaving the device on charge for a minimum of 3 hours per day

or at the end of each shi using the SoloProtect supplied charger. Aside from the

Incapacitaon Alarm, the Alert funcons on your SoloProtectIDPro can sll be used

while the device is on charge. Once removed from charge it will power down unl

you are ready to begin using it.

When your SoloProtect ID Pro is connected to the charger, the Baery Symbol

(situated top le in the user interface) on the display will reect this. As the baery

charges, the baery symbol shows more cells.

When you place your device onto charge, or remove it, the screen will “wake up” to

indicate the change. If you put the device on charge while it is powered o, it will

display a charging screen, which disappears once the device is removed from charge.

SoloProtectIDPro is charged via a USB-Type C connecon.

0% charge 20% charge 40% charge 60% charge 80% charge 100% charge

SoloProtect ID Pro Start Guide v1.02 © SoloProtect Ltd, 2019

Please ensure that once you have removed the

charging cable from your ID Pro device, you

replace the port cover as this will prevent water

and dust ingress.

To assemble your charger

head, place the plug over

the charger, lng to the

le as shown. Push the

plug down unl you hear

a ‘click’.

SoloProtect ID Pro Start Guide v1.02 © SoloProtect Ltd, 2019

UsingtheCorrectAdaptertoChargetheSoloProtectIDPro

In order to ensure the IDPro reaches 100% charge within 3 hours you must ensure you’re using the supplied Adapter and USB-C cable which are specially selected to ensure

compability with your device.

Your device will nofy you if the adapter you’re using isn’t providing the right amount of power to charge your device up. These are as below:

If your device is powered on and a

charger with the correct power output

is used (1 Amp), the status bar will show

the baery icon as the image above.

If your device is powered down and a

charger with the correct power output is

used (1 Amp), the device’s charge screen

will show the baery icon as the image

above.

If your device is powered on and a

charger without appropriate power

output is used, the status bar will look

like the image above.

If your device is powered down and

a charger without appropriate power

output is used, device’s charge screen

will look like the image above.

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5.2 PoweringyourSoloProtectIDProonando

Checking if IDPro is already turned on:

First check if your SoloProtect

ID Pro is on; this is done by

compleng a single, quick buon

press to the physical ‘Red Alert’

buon (do not push and hold

this buon).

If the device is turned on, this

acon will serve to wake the

device and the LCD screen will

become lit.

If you push the same buon a

second me, the display will

return to its previous state and

the device will remain on. If

you perform the above, and the

device does not wake, assume

the device is turned o.

Please remove your ID card and

press and hold the buon shown

to power the device on.

You will feel a single vibraon.

The LCD on the rear of

your device will show the

SoloProtectIDPro splash-screen

as the device begins to boot up.

Followed by a spinning wheel

icon as loading progresses.

Once completed, the home screen

will be displayed. Typically, this

sequence should take no longer

than 60 seconds. When your

SoloProtectIDPro is on, it registers

with the cellular network and is

ready to communicate to the Alarm

Receiving Centre.

Please remove your ID card and

press and hold the buon shown

to power o the device.

You will feel two vibraons.

You can also power o the

device using the power o slider

buon, which is accessed via the

power buon on page 2 of your

device’s interface.

The LCD on the rear of your

device will go blank, and the

device will be o.

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01 03 0201

03 04 01 02 03

PoweringontheSoloProtectIDPro:

PowerOSoloProtectIDPro:

SoloProtect ID Pro Start Guide v1.02 © SoloProtect Ltd, 2019

Please note that the SoloProtect ID Pro has a built-in safe shutdown process

whereby if the baery level reaches “crical” levels (~1%) the IDPro device will

safely power down.

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100%

SSID #1 BT #4

100%

4.70m

This will take you through to the ‘Device Check’ screen

where you can access the latest device informaon

(which is also then automacally sent to the ARC).

* Please note ID Pro is a 3G device in the EMEA region,

& 3G/4G -LTE in North America & Australia.

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You can get a snapshot of your device funconality

by viewing the status bar on IDPro.

To carry out the ‘Device Check’ funcon, press the

highlighted buon.

5.3 AlertsandAlarms

You can use the Device Check funcon on SoloProtectIDPro to get visual feedback on several things including:

Baery life: Geolocaon: Mobile Signal strength :

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SoloProtect ID Pro Start Guide v1.02 © SoloProtect Ltd, 2019

5.4 AmberAlert

An Amber Alert is a short voice message to our ARC which is then saved and listened to in the event of a Red Alert. Relevant informaon informing

an escalaon process should be le here – including the outlining of any risks faced.

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**When you begin an Amber Alert, the device aempts to dial to allow your voice message to be le. If the voice call cannot be connected, it will retry several mes. If your call fails to connect aer this process,

then your SoloProtectIDPro will let you know by giving one long vibraon.

02 04

10:30

20s

This is the point at which a user’s message should

commence. The mer will count down from 20 to 0,

at which point the message recording has nished.

The device will then vibrate twice to conrm

compleon of the ‘Amber Alert’.

On the IDPro’s home screen, push the ‘Amber Alert’

icon highlighted to enter the correct menu.

Then swipe the icon on the menu-bar from le to

right to start the process of leaving the alert.

You will feel three single vibraons on the device,

the amber bar on the right side of the screen will

become visible, and a mer will be apparent.

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01 02 03

SoloProtect ID Pro Start Guide v1.02 © SoloProtect Ltd, 2019

5.5 RedAlert

On the SoloProtectIDPro, a Red Alert is an alarm call which opens a Video and Audio connecon from your device* to the SoloProtect Alarm

Receiving Centre, available to a device user on a 24/7 basis.

A ‘Red Alert’ can be raised several ways:

Viathe‘RedAlert’buon:

By pressing and holding the ‘Red Alert’ on the rear of

the device. This can be done discreetly and without

breaking eye-contact.

When in an area of no cellular coverage you will

feel a single, long vibraon rather than three short

vibraons. This long vibraon indicates that your ‘Red

Alert’ call has not successfully connected. This applies

regardless of how a ‘Red Alert’ has been acvated.

Once a call is live, you will feel three short vibraons.

You will then feel a ‘heartbeat’ vibraon every ten

seconds, to reassure you that an ARC Operator is

listening on your behalf.

This applies regardless of how a ‘Red Alert’ has been

acvated.

01 02 03

*Video is an oponal funcon - If you are uncertain if video is congured on your device, please speak to your lone worker manager.

SoloProtect ID Pro Start Guide v1.02 © SoloProtect Ltd, 2019

First wake the device-screen with a single

press to the highlighted buon.

Then select the ‘Red Alert’ icon on the

device homepage to enter the correct

menu.

Then swipe the icon on the menu-bar

from le to right . The screen will go

blank as soon as a Red Alert is started.

(A short press of the alert buon will

wake the screen if needed).

The red bar, phone icon and call mer on

the right of the screen indicate that the

‘Red Alert’ is now live.

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01 02 03

ViatheRipPlug:

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If the SoloProtect ID Pro is removed

forcibly from a user’s wear – specically

by pulling the ‘Rip Alarm’ plug out of the

device, then a Red Alert will be triggered.

Viathetouch-screeninterface:

5.6 IncapacitaonAlarm

IncapacitaonAlarm

SoloProtectIDPro detects lt, and non-movement in combinaon. Typically, if lted and moonless for a period of 2 minutes (standard conguraon), the unit will enter a

pre-alarm phase and start to vibrate in order to make the user aware the device is going to alarm if le unchecked. If the device is not moved for a further 2 minutes, then it will

automacally raise an Incapacitaon Alarm and contact our ARC.

When an Incapacitaon Alarm is started, your SoloProtectIDPro gives three short bursts of vibraon to conrm the state; and then opens a voice call to the designated number

and enables the microphone, so that an ARC Operator can listen to and/or record the situaon.

During an acve Incapacitaon Alarm, your device will periodically vibrate like a heartbeat; this is to provide reassurance that the call is acve and open, and that someone is

listening to and/or recording events.

If an Incapacitaon call is closed accidentally then your device allows an ARC Operator to dial back into your device discreetly, you will feel 5 short buzzes. This gives reassurance

that the Red Alert situaon is again being monitored.

AcvangIncapacitaonAlarm

Unlike previous SoloProtect lone worker devices, the Incapacitaon Alarm is not acve by default on the SoloProtectIDPro. A user is required to manually acvate a mer at the

beginning of a period for however long they will be working where a risk of incapacitaon is present (can be acvated for a minimum of 15 minutes, and up to a maximum of 8

hours). This is done as follows:

On the screen that follows you use the slider (as

highlighted) to select the length of me during which

a risk of Incapacitaon is present.

Select the Incapacitaon Alarm icon from page 1 of

the device’s interface.

Here you select the Incapacitaon Timer icon (as

highlighted).

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4h00m

10:30

02 0301

When there is a minute le on your mer the device

will enter an Alert-Expiry phase during which it

noes you (as highlighted, and by vibrang 4 mes)

of imminent mer expiry. When the Timer expires

(or is ended/cancelled) the device will give 2 long

vibraons, and the Timer icon shall disappear.

You must then select the ck in the sidebar on the

right to acvate the mer.

Once the mer is acve you will see the icon

highlighted in the sidebar.

To cancel or adjust the remaining me, you most once

again visit the Timer screen (as detailed previously).

The Incapacitaon Alarm is cancelled by sliding the

Incapacitaon slider (as shown) back to the le.

If your device recognises Incapacitaon while the

Timer is acve, it will raise an Alert into our ARC,

when an operator will begin aempng to establish

the degree of assistance you require.

You can also manually acvate an Incapacitaon

Alarm by sliding the Incapacitaon slider (as shown)

to the right.