Sony PXW-X500 User manual

PXW-X500
Introduction
This document describes the procedure for upgrading the
PXW-X500 to the latest version.
First save the upgrade data to an SD card, and then use the
menu to perform the upgrade.
For details on using menus, refer to the operation
manual.
Before Upgrading
About the upgrade procedure
The following steps are required in order to upgrade
firmware.
ASave the user settings data of the camcorder
to an SD card.
BUpgrade the firmware of the camcorder.
CUpgrade the proxy recording and wireless
LAN connection functions.
DLoad the user settings data of the camcorder
from an SD card.
About the Required SD Cards
Prepare three SD cards, described in the following table.
Each SD card should only be used in the corresponding
procedure shown.
• For details about supported SD cards, refer to the
Operation Manual.
• Always use SD cards that are formatted using the
format function of the camcorder.
Getting Started
Notes on Performing Upgrade
• For details about obtaining the upgrade files, contact
your Sony dealer.
• Be sure to use the AC adaptor (AC-DN10 or AC-
DN2B) when performing the upgrade. If a battery pack
is attached at the same time, upgrading is still supported
if the AC power supply is interrupted.
• Do not do any of the following while performing the
upgrade. Doing so could interrupt the upgrade process,
and cause a malfunction.
– Eject or insert the upgrade SD card
– Turn the power off
• Disconnect connected devices (such as USB wireless
LAN module (IFU-WLM3), SDI, HDMI, microphone,
viewfinder, and lens) and eject any media in the SxS
memory card slots before upgrading.
• Check the operation of the camcorder before using the
camcorder after upgrading.
In particular, after upgrading from V1.06, check the
recording/playback operation when the video format is
MPEG HD and MPEG IMX.
For details about using the camcorder, refer to the
operation manual.
Checking the Current Version
Display Maintenance >Version >Number in the setup
menu.
SD card type Procedure
Configuration data SD card AD
Upgrade SD card B
PROXY SD card C
Notes
© 2015 Sony Corporation 4-575-113-13 (1)

2
Performing the Upgrade
ASaving the User Settings Data of
the Camcorder to an SD Card
Use the following procedure to save the user settings data
of the camcorder to the configuration data SD card.
Always use the configuration data SD card.
Insert the SD card (for saving configuration data) in the
UTILITY SD card slot beforehand.
Step 1 Save the configuration data to the configuration
data SD card as an ALL file.
1-1 Select File >All File >Save SD Card in the setup
menu.
A screen for selecting an ALL file save
destination appears.
1-2 Turn the MENU knob to select a destination, then
press the knob.
You can save files in rows with a File ID of “No
File.”
Selecting a row with a specified File ID name will
overwrite the selected file. The File ID is
generated automatically, but you can modify it.
1-3 Turn the MENU knob to select [Execute] on the
confirmation message screen, then press the
knob.
The file cannot be saved if “File Access/NG” is displayed
during or after operation.
Step 2 Save the scene files to the configuration data SD
card.
2-1 Select File >Scene File >Save SD Card in the
setup menu.
A scene file save destination screen appears.
2-2 Turn the MENU knob to select a destination, then
press the knob.
You can save files in rows with a File ID of “No
File.”
Selecting a row with a specified File ID name will
overwrite the selected file. The File ID is
generated automatically, but you can modify it.
2-3 Turn the MENU knob to select [Execute] on the
confirmation message screen, then press the
knob.
Step 3 Save the lens files to the configuration data SD
card.
3-1 Select File >Lens File >Save SD Card in the
setup menu.
A lens file save destination screen appears.
3-2 Turn the MENU knob to select a destination, then
press the knob.
You can save files in rows with a File ID of “No
File.”
Selecting a row with a specified File ID name will
overwrite the selected file. The File ID is
generated automatically, but you can modify it.
3-3 Turn the MENU knob to select [Execute] on the
confirmation message screen, then press the
knob.
BUpgrading the Firmware of the
Camcorder
The upgrade process is performed twice using two types
of upgrade files (A and B), as shown in the following
diagram.
File A:
PXW-X500_x.xx_yyy_zzzz-zz-zz_zz-zz-zz_
migration_soft.bin
File B:
PXW-X500_x.xx_yyy_zzzz-zz-zz_zz-zz-zz_
firmware_SSB.bin
Always use the upgrade SD card.
Step 1 Download the ZIP file containing the upgrade
files from the upgrade file download site, and
save it to a desired location on the computer.
Note
SD card type Procedure
Configuration data SD card AD
Upgrade SD card B
PROXY SD card C
Note
Note
SD card type Procedure
Configuration data SD card AD
Upgrade SD card B
PROXY SD card C
Step 1
Step 2 Step 2
Step 3
Save file A to
specified directory
Step 3
Save file B to
specified directory
Steps 4 to 9 Steps 4 to 9
Step 10

3
Check the model name and version number of the
ZIP file to ensure the correct file is downloaded.
Step 2 Format a UTILITY SD card using the format
function of the camcorder.
Format the SD card on the camcorder that is to be
upgraded.
Step 3 Expanding the ZIP file will display two upgrade
files (files with “.bin” file name extension).
Upgrade files contained in the ZIP file:
File A:
PXW-X500_x.xx_yyy_zzzz-zz-zz_zz-zz-zz_
migration_soft.bin (x is the version number, y is
a package identifier, and z is an arbitrary
numerical string)
File B:
PXW-X500_x.xx_yyy_zzzz-zz-zz_zz-zz-zz_
firmware_SSB.bin (x is the version number, y is
a package identifier, and z is an arbitrary
numerical string)
3-1 Copy file A to the root directory on the SD card,
and then perform steps 4 to 9.
After the upgrade operation is completed, delete
file A from the SD card.
3-2 After performing all steps in 3-1 above, copy file
B to the root directory on the SD card, and then
perform steps 4 to 9 again.
Do not save multiple versions of the upgrade files
on the SD card. Do not save any data other than
the upgrade files above on the SD card. The
upgrade may fail if there are files other than the
upgrade file on the SD card.
Next, perform the upgrade.
Step 4 Attach an AC adaptor to the camcorder, and
connect it to an AC power supply.
Step 5 Turn the camcorder on to start the camcorder.
Step 6 Insert the SD card containing the firmware
updater program data file into the UTILITY SD
card slot on the right-hand side of the camcorder.
Step 7 Select Maintenance >Version >Version Up in the
setup menu, and select [Execute].
A “Please use the AC adapter, Upgrade
Version?” confirmation screen appears.
Step 8 Select [Execute].
The upgrade begins.
There are two phases to the upgrade, “Phase 1”
t“Phase 2.”
• In Phase 1, the upgrade file on the SD card is
saved on the camcorder.
• In Phase 2, the upgrade is performed using the
upgrade file saved on the camcorder.
During the upgrade, the REC lamp flashes, and
the message “Version Upgrade Elapsed Time
XX:YY:ZZ Executing... **%” appears in the
viewfinder and on the LCD monitor.
(XX:YY:ZZ: Elapsed time for each phase, **%:
Progress status for each phase)
Below are shown the approximate time each
phase takes.
• During the switchover between Phase 1 and 2,
the message disappears and the camcorder
restarts, but the upgrade process is still
ongoing. Do not turn off the power.
• Do not perform any unnecessary actions while
performing the upgrade (such as removing the
SD card or turning the camcorder off). Doing
so could interrupt the upgrade process, and
cause a malfunction.
• If an error occurs during the upgrade process,
the REC lamp flashes at 4 Hz (four times per
second). For details about handling errors, see
“Resolving Errors.”
• If the upgrade process has not completed after
30 minutes have elapsed in Phase 1 or 60
minutes have elapsed in Phase 2, disconnect
and reconnect the AC adaptor. After the
camcorder restarts normally, perform the
procedure again from step 1.
• The progress status displayed in the viewfinder
and on the LCD monitor, and the flashing of the
REC lamp, may occasionally be delayed during
the upgrade process.
Step 9 When the “Version Upgrade, Done” message
appears, restart the camcorder.
Step 10 Check the version number using Maintenance
>Version >Number in the setup menu.
Make sure that the version is now the latest
version. If the displayed number is not the latest
version, check the preliminary steps and upgrade
procedures, and perform the upgrade process
again.
Note
Note
Note
Data to write Phase Approximate time
File A Phase 1 About 7 minutes
Phase 2 About 27 minutes
File B Phase 1 About 8 minutes
Phase 2 About 27 minutes
Notes

4
CUpgrading the Proxy Recording
and Wireless LAN Connection
Functions
• Perform the upgrading of the proxy recording and
wireless LAN connection functions separately from the
firmware upgrade process.
• Use a dedicated PROXY SD card to upgrade the proxy
recording and wireless LAN connection functions. Do
not use the UTILTIY SD card used for upgrading the
firmware or the SD card for saving configuration data.
• Do not perform any unnecessary actions while
performing the upgrade (such as removing the SD card
or turning the camcorder off). Doing so could interrupt
the upgrade process, and cause a malfunction.
First, check the current version.
Step 1 Select Operation >Proxy Recording Mode
>Setting in the setup menu, and set to On.
The Net-Func Version Number is displayed after
approximately 45 seconds under Maintenance
>Version in the setup menu.
Step 2 Check the current version.
Next, save the upgrade data to a PROXY SD card.
Step 3 Format a PROXY SD card using the format
function of the camcorder.
Format the SD card on the camcorder that is to be
upgraded.
Step 4 Download the ZIP file containing the upgrade
data from the upgrade data download site, and
save it to a desired location on the computer.
Check the model name and version number of the
ZIP file to ensure the correct file is downloaded.
Step 5 Expand the ZIP file, and copy the
WA_firmware_x.xx_yyyy.f.bin file (x is the
version number and y is the package identifier)
for the proxy recording/wireless LAN connection
function to the root directory of the SD card.
Do not save any data other than the upgrade file
above on the SD card. The upgrade may fail if
there are files other than the upgrade file on the
SD card.
Next, perform the upgrade.
Step 6 Attach an AC adaptor to the camcorder, and
connect it to an AC power supply.
Step 7 Turn the camcorder on to start the camcorder.
Step 8 Select Operation >Proxy Recording Mode
>Setting in the setup menu, and set to On.
Step 9 Close the menu and wait until the Proxy status
indicator on the LCD monitor screen stops
flashing and stays on.
Step 10 Insert the SD card containing the upgrade file into
the PROXY SD card slot on the left-hand side of
the camcorder.
The Proxy icon appears on the LCD monitor.
Step 11 Select Maintenance >Version >Net-Func Ver.
Up in the setup menu, and select [Execute].
A “Please use the AC adapter, Upgrade
Version?” confirmation screen appears.
Step 12 Select [Execute].
The upgrade begins.
During the upgrade, the REC lamp flashes, and
the message “Version Upgrade Elapsed Time
XX:YY:ZZ Executing... **%” appears in the
viewfinder and on the LCD monitor.
(XX:YY:ZZ: Elapsed time, **%: Progress status)
The upgrade process takes approximately five
minutes.
Step 13 When the “Version Upgrade, OK Turn Power
Off” message appears, turn the camcorder off.
Step 14 Eject the SD card from the PROXY SD card slot.
Ejecting the PROXY SD card while the
camcorder is turned on may display a warning
message (E91-1C0) in rare cases. If this occurs,
turn the camcorder off or disconnect the AC
adaptor. For details about handling the PROXY
SD card, refer to the operation manual.
Step 15 Turn the camcorder on.
Step 16 Check the version number under Net-Func
Version Number using Maintenance >Version in
the setup menu.
Notes
SD card type Procedure
Configuration data SD card AD
Upgrade SD card B
PROXY SD card C
Note
Note
Note
Note

5
Make sure that the version is now the latest
version. If the displayed number is not the latest
version, check the preliminary steps and upgrade
procedures, and perform the upgrade process
again.
DLoading the User Settings Data
of the Camcorder from an SD
Card
Use the following procedure to load the user settings data
of the camcorder from the configuration data SD card.
Always use the configuration data SD card used in step
A.
Insert the SD card (for saving configuration data) used
before upgrading the firmware in the UTILITY SD card
slot beforehand.
Step 1 Load the user settings data saved in the ALL file
from the configuration data SD card.
1-1 Select File >All File >Load SD Card in the setup
menu.
An ALL file list screen appears.
1-2 Turn the MENU knob to select a file saved before
upgrading the camcorder, then press the knob.
A confirmation screen appears.
1-3 Turn the MENU knob to select [Execute], then
press the knob.
• The file cannot be loaded if “File Access/NG” is
displayed during or after operation.
• When you load a file from an SD card, the data saved in
the camcorder’s internal memory is overwritten.
• The values of user settings saved in step Aand the
settings of configuration data overwritten on the
camcorder in step Dmay vary by ±1. This is normal,
and does not indicate a malfunction.
• The camcorder will reboot automatically after loading
configuration data.
Step 2 Load the scene files from the configuration data
SD card.
2-1 Select File >Scene File >Load SD Card in the
setup menu.
A scene file list screen appears.
2-2 Turn the MENU knob to select a file saved before
upgrading the camcorder, then press the knob.
A confirmation screen appears.
2-3 Turn the MENU knob to select [Execute], then
press the knob.
Step 3 Load the lens files from the configuration data
SD card.
3-1 Select File >Lens File >Load SD Card in the
setup menu.
A lens file list screen appears.
3-2 Turn the MENU knob to select a file saved before
upgrading the camcorder, then press the knob.
A confirmation screen appears.
3-3 Turn the MENU knob to select [Execute], then
press the knob.
Resolving Errors
Use the following method to resolve errors if an error
occurs.
If the problem persists after attempting to resolve the
error, contact your Sony dealer.
If the upgrade was interrupted
If there was an error in the upgrade data, the “Version
Upgrade NG: Cannot Read. Power Off.” message
appears. Restart the camcorder, copy the correct upgrade
files to an SD card, then restart the upgrade procedure
from step 1.
If the upgrade failed
The message “Version Upgrade Error!” appears. Check
the upgrade procedure steps, then restart the upgrade
procedure from step 1.
If the upgrade data is not found
The message “Version Upgrade No File” appears in the
viewfinder and on the LCD monitor.
Resolve the issue by referring to the following table.
Note
SD card type Procedure
Configuration data SD card AD
Upgrade SD card B
PROXY SD card C
Notes
Note
Possible cause Action
The upgrade file has not
been saved in the root
directory of the SD card.
If the relevant file is not present, copy
the upgrade file to the root directory
of the SD card again, then restart the
upgrade procedure from step 1.
The upgrade file is not
compatible with the
target camcorder.
If a compatible file is not present,
copy the compatible upgrade file to
the root directory of the SD card
again, then restart the upgrade
procedure from step 1.
The upgrade file was not
expanded successfully.
If the file was not expanded
successfully, expand the ZIP file
again to extract the “.bin” upgrade
file, copy the file to the root directory
on the SD card, and then restart the
upgrade procedure from step 1.