Sound Leisure P23 VenueHub User manual

SOUND LEISURE
VenueHub Technology
May 2011
Cabinet Style Shown : P23 VenueHub
Sound Leisure Ltd
Sandleas Way, Leeds, LS15 8AR
T: 0845 230 1775
www.soundleisure.com
ISSUE 2.0

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Introduction
This is a computer based digital audio jukebox system manufactured in the UK by Sound
leisure Ltd. Up to 30,000 Audio tracks are stored locally on the computers hard drive.
The customer inserts coins and selects tracks via a drag and drop style touch screen.
These songs are then played through the locations sound system or through the on
board amplifier situated within the machine.
Content is updated via a DVD or online via the internet. In addition millions of tracks can
be searched through and downloaded by the customer directly from the central server. It
is possible to manually adjust the machines program whilst at the Jukebox or make
changes to many of the settings via the OPWEB™ site remotely.
In addition to a vast choice of music the VenueHub technology also offers Bingo, Quiz,
RSS Feeds, Apps and advertising facilities.
Operation
The customer selects tracks by means of a touch screen interface.
Tracks are organised into Main Categories (such as Seventies Music)
The customer makes a selection by touching the screen on a selected category or track
To view further pages the customer can use the arrows or simply swipe the screen in the
direction that they wish to search.
To make a selection the customer inserts money and simply double taps the song on the
screen. Alternatively the track can be dragged to the orange coloured play box. After
been asked to confirm the selection the song is added to the play list. At any time the
customer can return to the main category page and add additional songs to their playlist.
Track Preview
Once a track has been dragged into the play box the customer can press and hold the
Preview screen to allow up to 15 seconds of the track to be previewed to ensure it is the
track that they want to play.
Recommended Tracks
Once a track has been confirmed to play the Jukebox will automatically recommend
further tracks that are often selected by customers who have listened to that artist.
Local Search Methods
There are four main ways in which a song can be searched by the customer,
By searching through a main music category,
By pressing the SEARCH button and using the search by Artist, by Track or by Date
Artist Suggestions
Artist suggestions are displayed to the customer as they search by ARTIST. As soon as
they have typed in 3 letters the VenueHub will try to assist in finding the required artist.

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On Line Search Methods
When enabled by activating the UNLIMITED TIMERS found under the INTERNET
FEATURES heading in the engineers menu the customer can search through millions of
tracks that are stored on a central server. This option is browsed through in the same
way as the local search.
Categories
The main categories show the Genres of music available to the customer. The number
and type of genres available depends upon the profile that has been loaded onto the
machine. NOTE: when the online search facility is enabled the VenueHub profile cannot
be adhered too.
Search by Artist
This allows the customer to search for an Artist (local or online) Once a chosen artist has
been found they then have the option to view the most popular tracks by that artist, A-Z
search or view the tracks in date of release order
Search by Track
This allows the customer to search for a specific track (local search)
Search By Date
Gives the customer the option to select any date from 1960 to present day (Date of Birth,
Wedding Anniversary etc.) and will show the official Top 40 on the chosen date
Service Menu
(Collectors / Engineers Menus)
When the jukebox door is opened two menus appear on the Screen. To select an option
touch it on screen.
Collectors Menu
Engineers Menu
Collectors Menu
Touch the ‘Collectors Menu’ button on screen to enter the ‘Collectors Menu’, the
contents of which can be set up in the engineer’s menu using the ‘Menu Setup’ option.
OPWEB™
The OPWEB™ system is used as the web portal for Milestones and VenueHub based
Jukeboxes that are online. The website displays income, updates, On Off times etc. In
addition to this the website will provide interactive functionality with the Jukebox allowing
you to change BGM, P.O.P, Profile, remote reboot etc. A secure sign on page greets the
visitor. This password-protected entrance can provide different levels of access to
different employees in your organisation – so only certain pages are visible to certain
staff.
Once signed in the initial view is of the company’s whole estate of online jukeboxes.

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Sites named by list – with installation dates – income growth – sites weekly average and
estate average. The current connected status is displayed REAL TIME- and the last
update taken by the sites jukebox is detailed. By clicking on the actual site name – the
individual site data screens can be accessed for deeper analysis and remote jukebox
configuration. For more details on the OPWEB™ system please contact Sound Leisure
Sales or Soundnet.
Workshop Preparation & Internet Connectivity
NOTE : The VenueHub must be kept ONLINE at all times to ensure that it receives it’s
scheduled music and program updates. Chart music is delivered on a Monday evening
and albums and core tracks are delivered on Thursdays.
To enable you to test and prepare the VenueHub for site it should be connected to the
internet. There are Four ways that this can be done:
•ADSL – Via a router and CAT5 cable
•ADSL -Via Wi-Fi connection (Edimax EW7711 USN Wireless USB drivers
available on machine)
•3G modem – plugged directly into the VenueHub PC
•MiFi – WiFi connection via a 3G router
Failure to test the internet operation prior to site installation may result in difficulties when
the actual installation takes place.
The most secure and efficient method of connecting to the internet is by wired ADSL via
a router. Both 3G and WI-FI systems can be problematic at times. If the Wi-Fi option has
to be used it is recommended that prior to the installation taking place the Wi-Fi status is
checked in the venue at the position where the jukebox is to be installed. This is done by
taking a WI-FI equipped product such as an iPad, Laptop PC, smart phone or similar
product to site to check the reception status.
If there is no broadband in the venue and neither you nor the venue owner wish to install
it a 3G modem or Mi-Fi may well be the solution. The national and area coverage must
be checked in the first instance as there is no certainly of national coverage.
Online Connection
It is recommended that a connection is made to the internet and the online server prior to
the machine being installed. This simplest way of doing this both in the Workshop and
on-site is to use a standard ADSL connection via a router. Connect a CAT5 lead
between the Jukebox computer network port and the internet router first.
ADSL Connection
Location: Engineers menu/Internet Features/Server
The procedure is as follows:
Press Server. Select Server and the screen will display “Server System”. Press
Continue. Press “Setup The Internet”. A warning screen will appear, Press OK.
Assuming you are using a hard-wired connection, select “ADSL Using a router”. Select
“Check the Internet connection”. The Google home page will be displayed if connection

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is made. In the top right hand corner of the screen will be displayed “Close Window”.
Touch this to return to Internet Setup. Touch “Main Menu”, the Server System page is
now displayed. Select “Main Menu”. This time the Internet Features page is displayed.
Touch “Return to main menu” and you are once again back on the Engineers Page.
Press “Save the settings”.
3G Mobile Modem
Connect the 3G dongle to a spare USB port on the computer. The setup procedure is
then as follows:
Enter the Engineers Menu the enter “Internet Features”. Press “Server”. The screen will
display “Server System”. Press “Continue” and then “Setup the Internet”. A warning
screen will appear. Press “OK”. The Internet Setup screen is now visible. Select “3G
Mobile Modem”. Select “Show 3G Status”. The screen will now explain how to establish
if the 3G modem is connected to the internet. A permanently lit LED on the modem
indicates that the internet connection is established. A flashing LED means that an
internet connection cannot be made. If the connection cannot be made press
“Troubleshooting” and follow the on-screen instructions using step 1 first before
proceeding to step 2. Ensure that you save the settings if your actions have been
successful. The machine will now re-boot.
3 Mobile Mi-Fi
Summary: 3 Mobile MI-FI uses 3 mobile broadband to create a wireless network (WLAN)
so you can connect devices like the VenueHub directly to the internet completely
wirelessly and without the need for a fixed broadband connection.
Mi-FI 3 Mobile WI-FI uses a 3 mobile broadband connection
plus a wireless modem to create a fully wireless network that
you can use to connect the VenueHub to the internet without
the need for wires or a BT phone line. The system is very
simple to set up and use.
The speed that you experience will depend on whether you are
in an area with "excellent coverage" (i.e. within HSDPA
coverage), "good coverage" (i.e. within 3G coverage) or
"marginal coverage" (i.e. on the edge of the 3G coverage
region. 3's HSDPA coverage region currently covers 91% of
the UK population and offers download speeds of up to of up to
2.8 Mpbs. 3 are currently rolling out 7.2 Mbps coverage across
the UK.
Note: The 3 MIFI dongle will require a 240v supply at all times. This does not need to be
positioned within close proximity of the Jukebox.
You can check 3’s coverage by using the check coverage by postcode on the 3 website.
The MI-FI 15 gigabyte modem is available from Soundnet
Soundnet’s contact details are: Contact names Megan Grace-Hughes or James
Luck.Telephone number 02076 448888
SoundNet Server
Your VenueHub is already supplied to you configured with a gate ID from SoundNet.
This unique gate ID, in conjunction with the PC number, identifies your machine to the

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SoundNet server. If for any reason the machine is moved to a new site. A new gate ID
will be required. This is supplied by SoundNet. Refer to page 28.
Location: Engineer menu/internet features/server
Checking the Internet Status
When you have established that the machine is connected to the internet it is wise to
check by going to the user screen. The RSS feed should be active. Additionally, there is
a small internet connectivity indicator LED located in the top centre of the screen. There
are three status options on this display:
•Red. No Connectivity
•Blue. Standard
•Green Unlimited Connectivity
The Green Unlimited status allows all internet activity to function correctly. Please be
aware that if you are using a 3G modem there may be a delay lasting a number of
minutes before the status indicator turns from Blue to Green.
Workshop Preparation
Before commencing work on the machine ensure that the work surface is clear and
covered so that the underside of the front door surround is not damaged whilst working
on the jukebox.
There is no need to remove the wall mounting plate from the machine at this time as it is
best left secured to the unit until such time as it is taken to site.
The door keys can be found in a cloth bag secured to the mounting plate. The standard
key for the VenueHub is an SL001. Alternative locks are available and may be
purchased via Sound Leisure Stores if required.
Open the door. Plug the power lead into the socket on top of the power supply then
connect to a local power source. Turn the internal power switch on and the switch on the
socket. Please note that there is also an on/off switch underneath the machine. When all
power switches are in the On position the machine will boot up. This process may take a
few minutes.
The first screen that you will see with the door open is the Menu Selection screen. (This
is automatically activated by the door switch that is situated at the bottom right hand
corner of the machine just below the cashbox). If you want to return to the Jukebox
interface screen whilst working with the door open simply pull the switch actuator
towards you and touch “Please close the door / return to jukebox” message that shows
on the front screen. To go back to the Engineers screen depress the switch actuator and
release. The Menu Selection screen is now visible.
The first menu you access is the Engineers/Collector Menu. These are entered by
touching the screen on the relevant title.

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Engineers Menu
In this section all of the pre installation settings are found. Before making any changes it
is good practice and indeed time saving if the actual site requirements are set within the
workshop, after which all of the non used options should be hidden to avoid confusion at
a later date.
Contactless Payment
Location: Engineers Menu/Jukebox Setup
This menu option allows the optional contactless payment system to be activated/
deactivated. You can view total Cash taken using this method of payment. There is also
a resettable meter to aid with collections.
Once you have activated the system it is possible to test a card in front of the reader to
ensure that your card is being seen by the machine. Your card will NOT be charged for
this transaction.
It is also possible to set the minimum and maximum credits that can be taken from the
card. Sound Leisure recommends that the minimum card payment should be set to
£2.00 as this offers the greatest percentage return from bank processing charges.
Once activated the P.O.P is set up following the instructions - Price Of Play - location
engineers menu/jukebox set up/price of play
Price of Play (With Contactless Payment enabled)
Location: Engineers Menu/Jukebox Setup/Price of Play
The factory default price of play is 1-50 3-£1.00 7-£2.00 for coin operation. To change
any setting the following procedure should be adopted:
Press “Jukebox setup” then “Price of Play”
Within this section there are three columns headed:
•Coin Mech
•Same
•Credit Card
The Credit Card option refers to the number of credits given if a Contactless Payment
Card is used to establish credit. This feature will only function if the Contactless Payment
module is fitted and has had the feature enabled in the Contactless Payment menu.
Setting P.O.P Without Contactless Payment
The screen display shows the number of plays and the amount of cash required in 10
pence units to establish those credits. To change any setting simply touch the section
that requires the changes and follow the instructions and prompts seen on the second
screen. To save any changes made simply press Exit.

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Online Selection
Location: Engineers menu/ Jukebox Setup/ Pricing Set up
The Price of Play settings also influence the cost of playing an audio track downloaded
from the internet server. In default, the jukebox is set so that an online selection costs 2
credits. The track will then be deposited on the hard drive of the jukebox and stay there
whilst it remains popular. In default it will stay on the hard drive for a period of 8 weeks. If
is not selected within this timescale it will be removed. If this track IS selected it will
remain on the jukebox for a further 8 weeks. To make the cost of an online selection the
same as a selection made from the jukebox hard drive or change the number weeks that
the track will be made available for selection follow the following procedure:
Press “Jukebox Setup” then “Pricing Setup”
There are two options visible these being “Online Weeks” and “Online Cost (Credits)”.
Both have “+/-“ next to them. To change the cost of playing an online track from 2 credits
to 1, in other words the same price of play for both a track taken from the jukebox hard
drive and one selected from the Internet server simply make the online cost 1. If you
want to change the number of weeks that an online track remains on the jukebox hard
drive simple change the setting using the “+/-“ options. When you have made any
required changes return to the Main Menu.
Installation of P23 VenueHub
Before you begin the installation ensure the following requirements are met:
It is recommended that all of the required site settings be set at your workshop and not
on-site.
The structure that the machine is to be fixed to is suitable to take the weight of the
machine. The P23 VenueHub weighs 35Kg.
The jukebox should not be fixed over a heat source such as a radiator or positioned
where it will be subjected to direct sunlight.
There must be a switched 240vac socket within 1.5 meters of the machine.
The space where the machine is be fitted should be wide enough to allow the door to
fully open. Note that a minimum space of 60 centimeters is required.
Select the best possible position in the location for the jukebox to ensure that the earning
potential of the Jukebox is optimized.
The Installation
The wall mounting plate from the machine is fixed to the back of the jukebox. To release
the plate open the front door and remove the cashbox. Slacken the two top screws and
remove the bottom screw.

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Proceed to mount the bracket on the wall ensuring that is perfectly level and by the using
the most appropriate fixing for the type of wall structure. The top of the bracket should be
circa 183 centimetres from the floor level.
NOTE: The jukebox ON/OFF switch is located on the bottom left hand side of the cabinet
and room should be left to enable this to be activated/deactivated.
When the bracket is fully secured to the wall ensure that the two top screws are in place,
but not fully tightened.
The mains lead is provided in a separate bag. Feed the internal connection through the
opening in the rear of the machine and plug it into the socket that can be found on top of
the power supply. Do not turn the machine on at this time.
Close and lock the front door of the jukebox, with assistance lift the jukebox onto the two
slackened screws on the mounting plate. When you are sure that the jukebox is safely
on both screws open the front door and replace the locking screw. Fully tighten all three
screws.
NOTE: Take care when opening the door as the machine may tilt on its bracket as it is
not yet fixed.
The Volume control is connected to the Jukebox via the 1026V processor board that is
located in the bottom left hand side of the P23. The RVC connections on the control
board are removable to assist with wiring. Simply pull the 4-way connector towards you
to remove.
The speakers can now be fitted and wired back to the jukebox. Care must be taken to
ensure that the connecting cables are not damaged. The speaker leads are connected to
the speaker connection pad inside the jukebox. This should only be done after the
speaker lines have been checked with an accurate digital meter. There must be no short
circuits and the resistance must not under any circumstances be less than 4Ω.
Connecting to the Internet
The jukebox may now be connected to the Internet. Only if this is done will the end user
have access to audio tracks stored on the remote server and be able to use the online
applications.
The internet connection from the jukebox to the router should be hard wired where
possible in CAT5 cable. If this is not possible a wireless connection may be used
however it must be noted that a wireless connection may not always work correctly and
subsequently cause service issues.
Please refer to the separate section of the manual titled Connecting to the Internet at this
point.
Power up the machine
There are two power switches on the VenueHub. One internal which can be found on top
of the power supply and one external which is located underneath the unit and set into
the black case. When the switches are both in the on position and the mains socket is

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also switched on the Jukebox will start its boot up sequence. It is normal for this to take a
few minutes.
When the machine has powered up successfully close the door, return to the end user
screen and check the Internet status. If this is fully functional the RSS feed will be
scrolling along the top of the screen and the internet status indicator will be green. The
small message alongside the indicator will read Online Unlimited.
Proceed to check the coin acceptance and make a number of selections. At this time you
should check the operation of the volume controls and reject as well as every speaker to
ensure that every speaker is working.
If the amplifier settings, such as maximum output level or tone quality require adjustment
please refer to the Amplification section of the manual. These should be set at this time.
Training the Licensee
It is of the utmost importance that the Licensee or his nominated member of staff
understands how the machine operates. Only if the management team understand how
the machine operates will they be able to explain to the customers how best to operate
the jukebox.
When you are totally satisfied that the installation is working correctly in every way
demonstrate the product in its entirety to the licensee so that they in turn may explain to
their customers what the new jukebox does and how it operates.
When the demonstration is concluded approval should be sort to position the tent cards
(table talkers) that came with the machine at strategic positions around the premises.
CoinMech
The coin acceptor fitted to the VenueHub is a
Comestero RM5 CCTALK
Important
A standard (non CCTALK) RM5 will not work in the
VenueHub.
Overview
The CCTALK mechanism allows the OPWEB™
management system to monitor in real time cash
acceptance. It also identifies whether or not the
acceptor is working correctly as well as a number of
other additional benefits, which are detailed in the
OPWEB™ section of the operational manual.
BGM
Introduction -Background Music or BGM
The Background Music option enables you to quickly program the jukebox, and to
automatically play tightly controlled selections of music during pre-set periods of time.
There are fifteen individual timers each of which can be profiled by:-