Spectrum TELEMATRIX SP-400 User manual

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Congratulations on the purchase of your TeleMatrix model SP-400 telephone.
The SP-400 includes advanced features that are suitable in today’s business
environment. TeleMatrix has designed the SP-400 to be simple to install and
easy to use. The SP-400 is ideal for use behind Centrex or in a PBX
environment.
The SP-400 telephone is a precision electronic device that requires minimum
maintenance. Please be sure to read the contents set forth in the user’s guide
to become familiar with the wiring and functionality of this product.
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“This product meets the applicable Industry Canada technical specifications.”
“The Ringer Equivalence Number is an indication of the maximum number of terminals
allowed to be connected to a telephone interface. The termination on an interface may
consist of any combination of devices subject only to the requirement that the sum of
the Ringer Equivalence Numbers of all the devices does not exceed five.”

IMPORTANT SAFETY INSTRUCTIONS
When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to
persons, including the following:
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.
4. Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink, or laundry tub, in a wet basement, or near a swimming
pool.
5. Do not place this product on an unstable cart, stand, or table. The product may fall, causing serious damage to the product.
6. Slots and openings in the cabinet and the back or bottom are provided for ventilation, to protect it from overheating, these openings must not be
blocked or covered. The openings should never be blocked by placing the product on the bed, sofa, rug, or other similar surface. This product
should never be placed near or over a radiator or heat register. This product should not be placed in a built-in installation unless proper ventilation
is provided.
IF UNIT IS EQUIPPED WITH POWER ADAPTER:
7. This product should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of power supply
to your home, consult your dealer or local power company.
IF ADAPTER IS PROVIDED WITH A GROUNDED TYPE ATTACHMENT PLUG:
8. This product is equipped with a three wire grounding type plug, a plug having a third (grounding) pin. This plug willonly fit into a grounding type
power outlet. This is a safety feature. If you are unable to insert the plug into the outlet, contact your electrician to replace your obsolete outlet.
Do not defeat the safety purpose of the grounding type plug.
IF ADAPTER IS PROVIDED WITH A POLARIZED ATTACHMENT PLUG:
This product is equipped with a polarized line plug (a plug havingone blade wider than the other). This plug will fit into the power outlet only one
way. This is a safety feature. If you areunable to inset the plug fully into the outlet, try reversing the plug. If the plug should still not fit, contact
your electrician to replace your obsolete outlet. Do not defeat the safety purpose of the polarized plug.
9. Do not allow anything to rest on the power cord. Do not locate this product where the cord will be abused by personswalking on it.
10. Do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock.
11. Never push objects of any kind into this product through cabinet slots as they may touch dangerous voltage points or short out parts that could
result in a risk of fire or electric shock. Never spill liquid of any kind on the product.
12. To reduce the risk of electric shock, do not disassemble this product, but take it to a qualified serviceman when some service or repair work is
required. Opening or removing covers may expose you to dangerous voltages or other risks. Incorrect re-assembly can cause electric shock when
the appliance is subsequently used.
13. Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions:
A. When the power supply cord or plug is damaged or frayed.
B. If liquid has been spilled into the product.
C. If the product has been exposed to rain or water.
D. If the product does not operate normally by following the operating instructions. Adjust only those controls, that are covered by the operating
instructions because improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to
restore the product to normal operation.
E. If the product has been dropped or the cabinet has been damaged.
F. If the product exhibits a distinct change in performance.
14. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electrical shock from lightning.
15. Do not use the telephone to report a gas leak in the vicinity of the leak.
SAVE THESE INSTRUCTIONS
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FCC Part 15 Compliance
Warning Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user's authority to
operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Canadian Emissions Compliance
" This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Radio Interference
Regulations of the Canadian Department of Communications. "
"Le present appareil numerique n'emet pas de bruits radiolectriques depassant les limites applicables auix appareils numeriques de la class B
prescrites dans le Reglement sur le brouillage radioelectrique edicte par le ministere des Communications du Canada."
[ The term “IC:” before the certification/registration number only signifies that the Industry Canada
technical specifications were met. ]

DOC -NOTICE AND LOAD NUMBER STATEMENT
NOTICE: The Canadian Department of Communications label identifies certified equipment. This certification means that the equipment meets
certain telecommunications network protective, operational and safety requirements. The Department does not guarantee the equipment will
operate to the user's satisfaction.
''This product meets the applicable Industry Canada technical specifications.”
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications
company. The equipment must also be installed using an acceptable method of connection. In some cases, the company’s inside wiring as-
sociated with a single line individual service may be extended by means of a certified connector assembly (telephone extension cord). The
customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.
Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or
alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the
user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic
water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.
Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or
electrician, as appropriate.
''The Ringer Equivalence Number is an indication of the maximum number of terminals allowed to be connected to a telephone inter-
face. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the
Ringer Equivalence Numbers of all the devices does not exceed five.''
[The term “IC:” before the certification/registration number only signifies that the Industry Canada technical specifications were met.]
NOTIFICATION TO THE TELEPHONE COMPANY
Before you may connect your telephone you must notify the telephone company of particular line(s)to which such connections is to be made,
and provided to the telephone company the FCC registration number and ringer equivalence number of the registered protective circuitry. The
customer shall give notice to the telephone company upon final disconnection of such equipment or circuitry from the particular line(s).
Malfunction Of Telephone
In the event that your telephone fails to work properly during your ownership and use of it, you should disconnect it from the telephone line to
determine if it is your phone that is not working properly or if it is a problem in the telephone company's network. If the problem is with your
telephone you should discontinue its use until it is repaired.
Telephone Connection Requirements
Except for telephone company-provided ringers, all connections to the telephone network shall be made through standard telephone company
provided jacks, in such a manner as to allow for easy and immediate disconnection of the terminal equipment. Standard jacks shall be so ar-
ranged that if the plug connected thereto is withdrawn, no interference to the operation of the equipment at the customer's premises which re-
mains connected to the telephone net work shall occur by reason of such withdrawal. These telephones may not be used on party lines or coin
operated lines.
Changes In Telephone Company Equipment Or Facilities
The telephone company is entitled to make changes in its facilities equipment, operations, and procedures. Should these changes be expected
to render your terminal equipment incompatible with the telephone company's facilities you will be given sufficient notice to allow you to make
the necessary modification to your terminal equipment without any interruption of your service.
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Consumer Information:
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bottom of this equipment is a
label that contains, among other information, a product identifier in the format US:2N3MT26B19400 If requested, this number mustbe pro-
vided to the telephone company.
An applicable certification jacks Universal Service Order Codes (USOC) for the equipment is provided (i.e., RJ11C) in the packaging with
each piece of approved terminal equipment.
A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68
rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to
be connected to a compatible modular jack that is also compliant. See installation instructions for details.
The REN is used to determine the number of devices that may be connected to a telephone line. Excessive Ringer Equivalences on atele-
phone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of Ringer Equivalences
should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total Ringer
Equivalences, contact the local telephone company. [For products approved after July 23, 2001, the Ringer Equivalence for this product is
part of the product identifier that has the format US:2N3MT26B19400 The digits represented by 26 are the Ringer Equivalence without a
decimal point (e.g., 26 is a Ringer Equivalence of 2.6). For earlier products, the Ringer Equivalence is separately shown on the label.]
If this equipment 19400/194001 causes harm to the telephone network, the telephone company will notify you in advance that temporary
discontinuance of service may be required. But if advance notice isn't practical, the telephone company will notify the customer as soon as
possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equip-
ment. If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain unin-
terruptedservice.
Please follow instructions for repairing if any (e.g. battery replacement section); otherwise do not alternate or repair any parts of device ex-
ceptspecified.
Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corpora-
tion commission for information.
This equipment is hearing aid compatible.
NOTICE: If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this[equipment ID]
does not disable your alarm equipment. Ifyou have questions about what will disable alarm equipment, consult your telephone company or a
qualified installer.
Should you experience trouble with this equipment, please contact (TeleMatrix, Inc.Customer Care Center 5025 Galley Road Colorado
Springs, CO. 80915 . Toll Free:1-800-462-9446 Direct:719-638-8821 Fax:[phone] www.telematrixusa.com)for repair orwarranty
information. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equip-
ment until the problem is resolved.
[NOTICE: According to telephone company reports, AC electrical surges, typically resultingfrom lightning strikes, are
very destructive to telephone equipment connected to AC power sources. To minimize damage from thesetypes of surges, a
surge arrestor is recommended.]

Features .........................................………..................................... 9
Controls …….................................................................................. 10
Parts List …………………………………………………………. 14
Installation ....……......................................................................... 15
Wall Mounting .....…..............................……................................ 20
Switch Settings .....….......................….…....................................…22
Programming ..……..............................…....................................... 23
Headset Installation and Operation……........…............................... 27
Operation …………………………………………………………. 29
Care and Maintenance ……………………………………………. 37
Service ……………………………………………………………. 38
Spare Parts ……………………………………………………….. 39
Warranty ..................................................…...................……........ 40
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?One Line Operation
?SteelTrapTM Memory Technology (No Batteries Required)
?FreeSpeechTM Talk Feature: Allows Free Toggle between Handset, Headset and Speakerphone.
?Visual Message Waiting Indication*–Auto Detection for SDT, FSK or NEON.
?TouchLiteTM One Touch Message Retrieval Key
?2-Way Speakerphone (Half Duplex)
?Headset Port with ON/OFF Switch (built-in Amplifier)
?Microphone Mute
?11 Speed Dial Locations
?Electronic Hold with LED Indicator (with Standard Line Hold or Programmable System Hold Switch Option)
?Audible Ring Tone Selection (4 options)
?Speaker, Headsetand Ringer Volume Control(Soft Key)
?Convenient Data Port
?ADA Compliant Handset with 8-step Volume Control
?Disconnect Key to Activate New Call
?Last Number Redial
?Programmable Flash Key (100mS to 1000mS)
?Pause Key (2 seconds)
?Desk or Wall Mountable
?Fully Modular, Easy To Install
*Caller ID and Class Visual Message Waiting are features that require subscription to your local telephone
company provided services. These telephone features will not work unless you are a subscriber.
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TOP PANEL
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1. Speed Dial Feature Keys……………..…… 11 programmable one-touch keys used for speed dialing
2. Disconnect Key ………………………...… Used to disconnect the line, place new call or exit the store
programming.
3. Store Key………………………………….. Used to program features andspeed dialing keys.
4. Pause Key ...............................…………… Used to program a delay in speed dialing.
5. Redial Key ......................…………….…... Redials the lastdialed manually dialed.
6. Flash Key ..................…………….....……. Provides a 100mS to 1000mS timed line break(programmable).
7. Mute Key …………………………...……. Key that disables the handset and speaker phone
microphones for privacy.
8. Numeric Dial Pad ………………………... Used for outbound dialing.
9. Hold Key ……………………………….… Lighted Key used for placing callers on hold.
10. Headset ON/OFF key …………………..… Lighted key used to turn the headset ON orOFF.
11. Speaker Key .………………........….…..… Used to turn the speakerphone ON or OFF.
12. Volume Bar …………………..………….... Adjusts the loudness of the handset receiver, the headset,
and/or speaker.
13. Handset …………………………..………. Hearing-aid compatible handset.
14. Message Waiting Lamp...………….............. LED indicator that will blink to indicate a new message in the
user’s voice mail box (user must subscribe to a messaging
system).
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RIGHT SIDE
LEFT SIDE
REAR
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1. Data Port .....................................…...………... Convenient port to connect a computer,
modem, fax or answering device.
2. Line Jack ……………………………………... Modular receptacle for connecting the line cord.
3. Headset Jack .................................…………… Convenient port for a headset connection.
4. Handset Jack ..................................………….. Connection for handset coil cord.
5. Power Adapter Receptacle ……..…………… For optional coaxial power adapter.
6. Hold Key Switch ……………...……………. Used to select standard line hold or
programmable system hold.
7. Elevation Stand Lock ……………………… Used to “lock” the elevation stand..
13

Parts Check List
The following parts are included with the SpectrumPLUSTM SP400:
1. Base Unit
2. Handset
3. Two (2) 15’ Modular telephone line cords.
4. 10’ Modular coiled handset cord.
5. 6” Modular wall mount line cord.
6. Power Adapter.
7. Twenty-two (22) Speed Dial Preprinted Keycaps
8. Four (4) Additional Clear Keycaps
9. Two (2) Index Sheets
NOTE: SpectrumPLUSTM Line Cords are 6-Pin 6-Conductor Line cords
(6P6C line cord). Replacement Line Cords must be same.
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1.800.462.9446
www.telematrixusa.com
Usethis perforated sheet to customize your telephone
1. Clear plastic overlay
being remove from the
indexcard area on the
telephone.
2.Tearindexpaper
fromtheindexsheet.
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keycapand insertthe
paper key label.
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1.800.462.9446
www.telematrixusa.com
Usethis perforated sheet to customize your telephone
1. Clear plastic overlay
being remove from the
indexcard area on the
telephone.
2.Tearindexpaper
fromtheindexsheet.
2
3. Liftoff clearplastic
keycapand insertthe
paper key label.
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Power Outlet Configuration
The SpectrumPLUSTM Series telephone requires external power from a standard 120V outlet (60Hz).
Caution
?Never install telephone wiring during a lightning storm.
?Never install telephone jacks in wet locations unless the jack is specifically
designed for wet locations.
?Never touch uninstalled telephone wires or terminals unless the telephone line
has been disconnected at the network interface.
?Use caution when installing or modifying telephone lines.
15
IMPORTANT!
The telephone will not function if the line cord connections are not correct. Be sure that the telephone line cord
connections are not reversed (“LINE”/”PHONE”). Attach the line cords to the power adapter and the wall before
connecting to the telephone. SpectrumPLUSTM Line Cords are 6-Pin 6-Conductor Line cords (6P6C line cord) .
Replacement Line Cords must be same.
!

120V AC Outlet Recovery Power Adapter (provided)
The 120 VOLT AC OUTLET RECOVERY POWER ADAPTER is an featured TeleMatrix
product. It provides both the telephone lines and the power source in one cable (6P6C line
cord) and is designed to recover the use of the power outlet.
16
Power Adapter “LINE” Connection
The power adapter “LINE” connection is used to
connect the telephone line from the wall jack to
the power adapter. Using one of the 15 foot
modular telephone line cord, connect one end of
the cord to the RJ14 telephone jack on the wall or
base board. The remaining end of the cord plugs
into the “LINE” side of the power adapter.
Power Adapter “PHONE” Connection
The power adapter “PHONE” connection is used
to provide both the telephone lines and the
power source to the telephone. Using one of the
15 foot modular telephone line cord, plug one
end of the line cord into the back of the
telephone. Plug the remaining end to the power
adapter jack labeled “PHONE”.
Connector Configuration
The 120V Outlet Recovery Power Adapter has two (2) modular jacks. One jack is labeled “LINE”
and the other jack is labeled “PHONE”. These jacks allow for a fully modular installation.
L2L1+L2
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ORDER SEPERATELY

17
Installing The Wall Power Adapter
(optional)
To install, simply plug the power adapter
into a standard 120V AC power outlet. A
mounting hole is provided to secure the
power pack to the AC wall outlet. Plug the
AC power pack directly into the wall outlet
and then plug the coaxial connector into the
receptacle marked “POWER” located on the
back of the telephone. ORDER SEPERATELY
120V AC POWER
POWER

Directory Index Card
The SpectrumPlusTM telephone series has
a tilting display located in the upper right
section of the telephone that allows for
sliding in directory cards, index cards,
and/or a company logo. You can even
personalize this area with photographs of
your family, friends or pets.
Customized printing of faceplates is
available by calling TeleMatrix Priority
Care for information. There is a minimum
order quantity required..
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1.800.462.9446
www.telematrixusa .com
Use this perforated sheet to customize your telephone
1. Clearplastic overlay
being remove from the
index card area on the
telephone.
2. Tearindex paper
from the index sheet.
2
3. Liftoff clear plastic
keycap and insert the
paper key label.
3
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Connecting the Handset Cord
A 10 foot modular coil handset cord is
provided. (Be sure that the wall/desk eleva-
tion stand has not been attached). To install
the cord, simply plug the short end of the
handset cord into the modular jack on the
handset. The long end of the handset cord
plugs into the jack labeled “Handset” located
on the bottom of the SpectrumPLUSTM base
unit. Place the line cord into the line cord
channel located directly below the jack.
Installing the Keycaps
Twenty-two preprinted named feature
keycaps are provided to identify the speed
dial key.
There are 11 clear keycaps already installed.
To install pre-printed keys, remove the clear
keycap by simply pulling up. Replace with
the preprinted keycaps or place hand written
paper index sheets under a clear keycap.
Program each speed dial key for the specific
function of the key.
For speed dial programming instructions, see the section on “Programming Procedure For
SpectrumPlustm Speed Dial Features” in this manual.
There are 4 additional clear keycaps and 2 index sheets provided as spares. Use these for your
own personal speed dial identities. Write the speed dial name on the blank speed dial index
cards and insert into the blank keycaps. Place the keycap on the correct memory speed dial
location. (see index sheets provided in box).
19
The twenty-two preprinted keycaps are described below:
Call Fwd On Call Back Paging Skip Msg Information
Call Fwd Off Cancel Call Back Ring Again FF Msg 911
Transfer Call Park Save Msg aRew Msg
Conf Call Pick-up Del Msg Emergency
DND Group Call Pick-up Rpt Msg Help Desk
LINE
Handset Cord
PLASTICKEYTOP
PLASTIC TOP CABINET
CLEAR "SNAP-ON" KEY CAP
PLASTIC TOP CABINET
ORSILKSCREEN KEYCAP

The SpectrumPLUSTM was designed to be conveniently
wall mounted without requiring additional hardware.
Follow these easy steps:
Wall Mounting the SpectrumPLUSTM Telephone
1.The handset retaining clip must be in the correct
position to secure the handset into the handset cradle.
To engage the clip,pullthe clip forward (outward) with
your fingers, rotate the clip 180º and snap the clipback
into place (figure 1). The retaining clip cannot be
removed because it is spring loaded.
2. The SpectrumPLUSTM has provisions for amounting
wedge that must be correctly positioned. This wedge
allowsthe telephone to be viewed at acorrect angle
when the phone is wall mounted. Remove the wedge
from the phone base (figure 2).
3. Secure the wiring in place prior to installing the wall
mount wedge. The wall mount base has extra large
wiring channels and strain relief poles for containing
the wires in a neat and orderly way. Wrap the wires
around the strain relief poles and then secure the wires
through the channel.
4. To wall mount, place the narrow edge at the top edge
of the phone base and slide the wedge upward into
place (figure 3).
5. Lock the wall mount into position by sliding the
locking button to the right (figure 4).
Retaining Clip
figure1
figure2
Remove Mounting Wedge
figure3
Replace Mounting Wedge
figure4
LockMountingWedge
20
1. UNSNAP
2. ROTATE 180 .
3. SNAP INTO PLACE.
MountingWedgeSpectrum Plus Bottom
MountingWedge
Spectrum Plus Bottom
Mounting Wedge
Spectrum Plus Bottom
Lockmountingwedge
To install the wedge fordesk mounting, be sure the lock mechanism is positioned to the left clear of the
locking arm. Place the wedge in the slots, wide end toward top of phone base unit, and slide the wedge
upward into position.Lock the wedge into place.
Note: A 6 inch line cord is provided for wall mount
installation. Connect one end of the line cord to the
phone jack and the other end to the wall jack.
!
DeskMounting
CLIP IS SPRING LOADED
PULL OUTWARD