Starkey Hearing Technologies SurfLink Remote Microphone 2 User manual

REMOTE MICROPHONE 2
OPERATIONS MANUAL

Table of Contents
Introduction 4
Basic Use 6
Controls Overview 8
Operation
Low Battery and Charging 10
Power On/Off Slider 12
Syncing to Hearing Aids 13
Built-In Microphones 15
LED 16
How to Wear 17
Streaming Audio 18
Interoperability with Other Accessories 19
Troubleshooting 20
Regulatory Notices 22

Introduction
The SurfLink Remote Microphone 2 is designed
to stream remote microphone audio directly to
your 900MHz wireless hearing aids. When worn by
a distant speaker in noisy environments, SurfLink
Remote Microphone 2 functions as an assistive
listening device.
Streaming – Audio or sound transmitted from
SurfLink Remote Microphone 2 to your 900MHz
wireless hearing aids.
Package Contents
• SurfLink Remote Microphone 2
• USB-to-MicroUSB Charging Cable
• Wall Power Adapter
• Operations Manual
Optional Accessories
• Car Charger Adapter
• Lanyard
Typical Setup for SurfLink Remote Microphone 2
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Hearing Aid Speaker

Basic Use
To quickly start using SurfLink Remote Microphone 2:
1. Power on SurfLink Remote
Microphone 2. Green LED
appears for 2 seconds.
2. Press “Sync” icon on
slider button for 5 seconds
until LED starts rapidly
blinking blue.
3. Power off and then power on
one hearing aid. Green LED
pulses to confirm successful
sync.
If you only have one hearing
aid, wait 20 seconds until red
LED pulses.
If you have two hearing
aids, power off and then
power on the second
hearing aid. Green LED
pulses to confirm
successful sync.
4. Each hearing aid
should automatically start
streaming audio. Blue
LED slowly pulses when
audio streaming is active.
5. Have a speaker attach
SurfLink Remote
Microphone 2 to their
clothing, within 8 inches
(20cm) of their mouth is
recommended for best
performance.
6. To stop streaming, turn
off SurfLink Remote
Microphone 2.
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Basic Use
Basic Use

Controls Overview
1. MicroUSB Jack for Charging
Charging via Battery-Charging Cable.
2. Power On/Off Slider
• Moving the slider towards the
microUSB jack powers on SurfLink
Remote Microphone 2.
• Moving the slider away from the
microUSB jack powers off SurfLink
Remote Microphone 2.
3. Syncing
Establishes the relationship between
SurfLink Remote Microphone 2 and
hearing aids.
4. Built-In Microphones
Pick up sound and transmit to hearing aids.
5. LED Indicator
Identifies the current state of SurfLink
Remote Microphone 2.
6. Clip
Affixes SurfLink Remote Microphone 2
to clothing, lanyard, etc.
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Controls Overview
Controls Overview

Operation
Low Battery and Charging
If SurfLink Remote Microphone 2 is on and enters
a low battery condition, the LED slowly pulses red
and provides an audible indicator tone to a hearing
aid. The indicator tone is distinctly different from the
low battery indicator for a hearing aid, so there is no
confusion as to which is experiencing a low battery
condition. Once SurfLink Remote Microphone 2
enters a low battery condition, the indicator tone will
occur about every 5 minutes until SurfLink Remote
Microphone 2 automatically shuts down, or until a
power source is applied.
When SurfLink Remote Microphone 2 is attached to
a power source, charging automatically begins. While
SurfLink Remote Microphone 2 is off, the LED turns
solid green during charging and turns off when fully
charged. While SurfLink Remote Microphone 2 is on,
the LED prioritizes streaming by slowly pulsing blue,
but continues charging in the background.
Typical Charging Method
To charge the battery,
attach the microUSB end
of the charging cable to the
microUSB jack on SurfLink
Remote Microphone 2.
Attach the USB end of
the charging cable to a
female USB jack, such as
found on a plugged-in wall
power adapter, car charger
adapter or computer.
TIP – Charging SurfLink Remote Microphone 2 can
take longer while streaming audio. Charging will be
faster when the SurfLink Remote Microphone 2 is off.
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Operation
Operation

Car Charger Adapter
The SurfLink Remote
Microphone 2 can be charged
using a car charger adapter.
These adapters can be
obtained from your hearing
professional (ask for part
#91052-000).
Power On/Off Slider
Power On – Move the slider
toward the microUSB end to
turn on. The LED turns green
for 2 seconds to verify power
is on.
Power Off – To stop streaming
audio, move the slider away
from the microUSB end until
the brightly colored surface is
exposed. The LED turns red for
2 seconds to verify power is off.
Syncing to Hearing Aids
Syncing establishes a relationship between your
hearing aids and SurfLink Remote Microphone
2. For hearing aids to receive streamed audio from
SurfLink Remote Microphone 2, you must first sync
the hearing aids with SurfLink Remote Microphone 2.
You only have to sync SurfLink Remote Microphone 2
with your hearing aids once, as they will automatically
link when both are powered on and they are within
wireless operating range.
To put SurfLink Remote
Microphone 2 into an
active syncing state,
press the “Sync” icon
on the Power On/Off
slider for 5 seconds until
the LED starts rapidly
blinking blue. To sync
a hearing aid with SurfLink Remote Microphone 2,
power off and then power on your hearing aid.
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Operation
Operation

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The SurfLink Remote Microphone 2 remains in an
active syncing state for up to 20 seconds (concluded
by red LED blink), or until one hearing aid is synced
with it (confirmed by a green LED blink).
After a successful hearing aid syncing, SurfLink
Remote Microphone 2 continues in an active syncing
state for another 20 seconds (concluded by red LED
blink), or until the second hearing aid is synced with it
(confirmed by green LED blink).
After successful syncing, each hearing aid should
automatically start streaming audio. If syncing did not
yield the desired result, then repeat the process.
To cancel syncing mode, turn off and then turn on
SurfLink Remote Microphone 2.
The SurfLink Remote Microphone 2 can be synced
with at most one left and one right hearing aid at
a time. When hearing aids are synced with SurfLink
Remote Microphone 2, any previously synced hearing
aids will be automatically deleted.
Operation
Operation
Built-In Microphones
Depending on SurfLink Remote Microphone 2’s
physical orientation, it automatically adjusts the
microphone settings to either “Focus” (directional)
or “Surround” (omni-directional).
“Focus” – When SurfLink
Remote Microphone 2 is
body worn, it automatically
prioritizes sound from above
while reducing sound levels
from other directions. This is
useful for listening to a single
speaker when background noise
is present.
“Surround” – When SurfLink
Remote Microphone 2 is
placed horizontally (on its
clip), it receives sound from all
directions. This setting is useful
for listening to multiple nearby
speakers in quiet environments.
TIP – In noisy environments, move SurfLink Remote
Microphone 2 as close as possible to sound source.

LED
The LED indicator provides helpful information about
SurfLink Remote Microphone 2:
LED BEHAVIOR SURFLINK REMOTE
MICROPHONE 2 STATE
Off
• SurfLink Remote Microphone 2 is off
and is not attached to a power
source
• If SurfLink Remote Microphone 2 is
off and attached to a power source,
then battery is fully charged
• If SurfLink Remote Microphone 2
appears on but is not operational,
then battery may need charging
Solid green • Battery is charging and SurfLink
Remote Microphone 2 is off
Green for
2 seconds
• SurfLink Remote Microphone 2
successfully powers on
Slow pulsing red • Low battery state and SurfLink
Remote Microphone 2 is on
Red for 2 seconds • SurfLink Remote Microphone 2
powers off
Rapid blinking red • Possible error condition, refer to
Troubleshooting section
Slow pulsing blue • SurfLink Remote Microphone 2 is
streaming audio
Rapid blinking blue • SurfLink Remote Microphone 2 is in
active syncing state
How to Wear
The SurfLink Remote Microphone 2 can be affixed to
clothing or worn on a lanyard. For better performance,
SurfLink Remote Microphone 2 should be within 8
inches (20cm) of the speaker’s mouth.
Clip – Gently press the clip
as shown. Slide clip opening
onto clothing and release
clip. Ensure SurfLink Remote
Microphone 2 is securely
affixed to clothing.
Lanyard (optional) –
1. Gently press the clip
as shown.
2. Insert lanyard loop into
clip opening and lift
loop toward top of clip.
Release clip. Ensure the
lanyard is securely attached to
SurfLink Remote Microphone 2.
Lanyards can be obtained from your hearing
professional (ask for part #91324-000).
TIP – To achieve better signal-to-noise performance,
a hearing professional can adjust (mute or attenuate)
your hearing aid microphones during SurfLink Remote
Microphone 2 use.
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Operation
Operation

Streaming Audio
After SurfLink Remote Microphone 2 powers on,
it automatically begins streaming audio to synced
hearing aids. The LED slowly pulses blue to confirm
that audio streaming is active and SurfLink Remote
Microphone 2’s battery is operational.
When SurfLink Remote Microphone 2 is turned off,
it automatically stops streaming audio.
The user can adjust streamed audio volume level via
their hearing aids. The SurfLink Remote Microphone 2
does not contain an integrated volume control.
TIP – Try placing SurfLink Remote Microphone 2 near
a television. To achieve a comfortable listening level,
adjust the SurfLink Remote Microphone 2 distance
from the television speakers or modify the television
volume level.
Interoperability with Other Accessories
If you also use a SurfLink Mobile, then phone
call streaming will take priority over the SurfLink
Remote Microphone 2 audio stream. When a
SurfLink Mobile phone call stream ends, SurfLink
Remote Microphone 2’s audio stream automatically
returns to a hearing aid.
SurfLink Remote Microphone 2 streamed audio is
equal in priority to SurfLink Media streamed audio
with preference being given to the first available
audio source.
If you use a SurfLink Remote or SurfLink Mobile, then
remote control commands will continue to be sent to
your hearing aids.
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Operation
Operation

SYMPTOM / ISSUE POSSIBLE CAUSE POSSIBLE REMEDY
One (or both) hearing
aids unexpectedly drop
out of audio streaming.
Hearing aid may be on
the edge of wireless range. Move closer to SurfLink Remote Microphone 2.
Battery level in hearing aid can no
longer support audio streaming. Replace hearing aid battery with new one.
Large object, such as furniture or
a wall, may be degrading signal.
For best performance, your hearing aids should be
within line-of-sight.
Outdated hearing aid firmware. Hearing professional can update hearing aids with the
most recent firmware.
LED is slowly pulsing
blue, but no streamed
sounds are heard in the
hearing aids.
Hearing aids are not within wireless
range. Move closer to SurfLink Remote Microphone 2.
Hearing aids are not properly synced
with SurfLink Remote Microphone 2. Sync hearing aids with SurfLink Remote Microphone 2.
Battery level in hearing aid cannot
support audio streaming. Replace hearing aid battery with new one.
LED is rapidly blinking
red continuously. Possible error condition. Turn off SurfLink Remote Microphone 2, wait 15 seconds, and turn on SurfLink Remote Microphone 2.
Difficult to hear speaker
in noisy environments.
SurfLink Remote Microphone 2
may be too far from speaker. Move SurfLink Remote Microphone 2 closer to speaker’s mouth.
SurfLink Remote Microphone 2
may not be positioned for optimal
streaming.
Re-orient SurfLink Remote Microphone 2 spatially by turning a
few degrees to right or left.
Signal-to-noise performance not
optimal for current hearing aid
memory.
Change to memory optimized by your hearing professional for
use with SurfLink Remote Microphone 2.
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Troubleshooting
Troubleshooting
Troubleshooting

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Regulatory Notices
Required Information
Waste from electronic equipment must be
handled according to local regulations.
Instructions for Disposal of Old Electronics
Starkey Hearing Technologies encourages, and your local
community laws may require, that your SurfLink Remote
Microphone 2 be disposed of via your local electronics
recycling/disposal process.
The below instructions are provided for the benefit of
disposal/recycling personnel. Please include this manual
with your device when disposing of your SurfLink
Remote Microphone 2.
For Disposal/Recycling Personnel Only
This product contains a Lithium Ion Polymer battery.
To remove this battery from SurfLink Remote
Microphone 2:
• Power off the SurfLink Remote Microphone 2.
• Insert small screwdriver into the side housing
crevice just above the clip spring and pry apart
the housing halves.
• Unplug the battery connector from the circuit
board to prevent accidental shorting.
• Pry the battery away from the back plate using
a wide flat blade.
Intended Use
The SurfLink Remote Microphone 2 is an accessory to
a wireless air conduction hearing aid. It is intended to
wirelessly transmit audio signals from the location of the
SurfLink Remote Microphone 2 directly to an air conduction
hearing aid.
The SurfLink Remote Microphone 2 is classified as a Type
B applied part under the IEC 60601-1 medical instrument
standard.
SurfLink Remote Microphone 2 is designed to comply
with the most stringent Standards of International
Electromagnetic Compatibility. However, it is still possible
that you may experience interference caused by power
line disturbances, airport metal detectors, electromagnetic
fields from other medical devices, radio signals and
electrostatic discharges.
SurfLink Remote Microphone 2 is designed to be cleaned
with a damp cloth moistened with soapy water.
If you use other medical devices or wear implantable
medical devices such as defibrillators or pacemakers and
are concerned that your SurfLink Remote Microphone 2
might cause interference with your medical device, please
contact your physician or the manufacturer of your medical
device for information about the risk of disturbance.
SurfLink Remote Microphone 2 should not be used during
an MRI procedure.
Use on Aircrafts
SurfLink Remote Microphone 2 should not be used
on aircrafts unless specifically permitted by the
flight personnel.
Regulatory
Notices
Regulatory
Notices

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International Use
SurfLink Remote Microphone 2 is approved to operate
at radio frequencies that are specific to your country or
region and might not be approved for use outside your
country or region.
Be aware that operation during international travel may
cause interference with other electronic devices, or other
electronic devices may cause interference with your SurfLink
Remote Microphone 2.
The battery in your SurfLink Remote Microphone 2 is not
replaceable. Do not attempt to replace the battery.
The SurfLink Remote Microphone 2 is designed to the
following temperature ranges:
• Operating: -10 to +45 degrees C (14 to 113
degrees F), humidity ≤ 95% non-condensing
• Battery Charging: 0 to +45 degrees C (32 to 113
degrees F), humidity ≤ 95% non-condensing
• Storage: -20 to +63 degrees C (-4 to 145 degrees F)
We are required by regulations to provide the following
warnings:
WARNING: Use of SurfLink Remote Microphone 2 directly
next to other electronic equipment should be avoided
because it could result in improper performance. If such
use is necessary, note as to whether your hearing aids and
the other equipment are operating normally.
WARNING: Use of accessories, components or replacement
parts other than those provided by the manufacturer of
SurfLink Remote Microphone 2 could result in increased
electromagnetic emissions and decreased electromagnetic
immunity and could result in degradation of performance.
WARNING: If Portable Radio Frequency communications
equipment is used closer than 30 cm (12 inches) from
SurfLink Remote Microphone 2, degradation of the
performance of SurfLink Remote Microphone 2
could result. If this occurs, move away from the
communications equipment.
The SurfLink Remote Microphone 2 has a rating of IP
52 per IEC 60529. This means that the SurfLink Remote
Microphone 2 is protected from dust and protected
against vertically falling water drops when the enclosure
is tilted 15 degrees or less from vertical.
The SurfLink Remote Microphone 2 does not contain
any user-serviceable parts. Do not open or modify these
devices.
Do not connect the SurfLink Remote Microphone 2
to any devices not described in this manual.
The expected service life of the SurfLink Remote
Microphone 2 is 3 years.
Wireless Technical Description
The European version of the SurfLink Remote Microphone 2
operates in the 863-865 MHz band with a maximum
effective radiated power of 10 dBm. with transmission
modulation type of 342KFXD. The receiver section of the
radio has a bandwidth of 300 kHz.
The North American version of the SurfLink Remote
Microphone 2 operates in the 902-928 MHz band with
a maximum effective radiated power of 20 dBm. with
transmission modulation type of 508KF1D. The receiver
section of the radio has a bandwidth of 300 kHz.
Regulatory
Notices
Regulatory
Notices

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SurfLink Remote Microphone 2 has been tested to, and has
passed, the following emissions and immunity tests:
• IEC 60601-1-2 radiated emissions requirements for a
Group 1 Class B device as stated in CISPR 11.
• RF radiated immunity at a field level of 10 V/m
between 80 MHz and 2.7 GHz as well as higher field
levels from communications devices as stated in
Table 9 of IEC 60601-1-2.
• Immunity to power frequency magnetic fields at a
field level of 30 A/m.
• Immunity to ESD levels of +/- 8 kV conducted
discharge and +/- 15 kV air discharge.
FCC/IC Information
FCC ID: EOA-CM
IC: 6903A-CM (Model 400)
FCC/IC Notice
This device complies with part 15 of the FCC rules and
with Industry Canada’s license-exempt RSS standard(s).
Operation is subject to the following two conditions: (1)
This device may not cause harmful interference, and (2)
this device must accept any interference received, including
interference that may cause undesired operation of the
device.
NOTE:The manufacturer is not responsible for any radio
or TV interference caused by unauthorized modifications
to this equipment. Such modifications could void the user’s
authority to operate the equipment.
Note FCC/IC
Cet appareil est conforme à la partie 15 des règles de la
FCC et avec les normes RSS de licence d’Industrie Canada.
Le fonctionnement est soumis à deux conditions: (1) Cet
appareil ne doit pas causer d’interférences nuisibles et
(2) cet appareil doit accepter toute interference reçue,
y compris les interférences qui peuvent causer des
fonctionnements du dispositif.
NOTE:Le manufacturier n’est pas responsable de
l’interférence créée par la modification de cet équipement
lors de l’écoute du téléviseur ou de la radio. De telles
modifications pourraient entrainer la révocation de
l’autorité de l’utilisateur à opérer cet équipement.
Hereby, Starkey Hearing Technologies declares that the
SurfLink Remote Microphone 2 is in compliance with
the essential requirements and other relevant provisions
of Directive 2014/53/EU. A copy of the Declaration of
Conformity can be obtained from the addresses on page
28 or from docs.starkeyhearingtechnologies.com
Regulatory
Notices
Regulatory
Notices

28 29
Starkey Hearing Technologies
6600 Washington Ave. South
Eden Prairie, MN 55344 USA
Starkey Hearing Technologies European Headquarters
Wm. F. Austin House, Bramhall Technology Park
Pepper Road, Hazel Grove, Stockport SK7 5BX
United Kingdom.
The following symbols are used in this document:
This device produces and receives
radio frequency energy. Interference
may occur in the vicinity of equipment
marked with the following symbol.
Class II device
Dispose of properly
Consult operations manual
Regulatory
Notices
Notes

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Notes Notes

© 2018 Starkey Hearing Technologies. All Rights Reserved.
85339-007 9/18 BKLT2925-03-EE-XX