StarSleep Orin User manual

User Manual
“ enjoy a new life ”
Rotating Bed

Preface··························································02
Delivery and Usage········································03
Warranty and Product Liability·····················05
Instructions for Use and Operation···············07
●Backrest Adjustment···································08
●Leg Adjustment··········································08
●Bed Up/Down Procedure························09
●One-Touch Bed Up Procedure···················09
●One-Touch Bed Down Procedure··············10
●Massage & Heating········································11
Brake System···················································13
Side Rails·······················································14
Cleaning and Maintenance······························15
Spare Parts and Accessories·····························15
Transportation and Storage·····························15
Troubleshooting··················································17
Table of Contents
01

A letter from StarSleep
Thank you for choosing to purchase Orin, a product
under the StarSleep brand. Orin is a high-quality
product that, when used and maintained correctly,
will provide you with assistance for many years to
come. To ensure the maximum effectiveness of your
bed, please read this manual carefully.
This also applies to anyone else, such as caregivers
or family members who will be operating the bed. It
is important that anyone performing maintenance
or cleaning on the Orin bed understands the safety
aspects.
Please pay attention to the warranty section, which
includes regulations to be followed to maintain the
warranty.
This manual may contain inaccuracies or printing
errors. The information contained here will be
regularly updated, and changes in product care and
other aspects may be included in future versions
without further notice.
In addition to this guide and the accident prevention
regulations applicable in your country, Orin must
always be used in accordance with recognized
safety and professional work practices.
We hope that your new care bed will bring you
more comfort, mobility, and quality of life. StarSleep
will provide you with reliable service support in the
future.
02

03
Delivery and Use
Users and operators must receive professional guidance from
authorized instructors.
During the installation process, it is important to ensure an
adequate and safe distance between the bed and the wall to allow
for free rotation of the bed.Connect the bed directly to a power
outlet.
Note: Ensure that the power cord connecting the bed to the
power outlet is not stretched.The cord should not be routed in any
way across the bed.It is important to prevent the cord from being
pinched in any location.The same applies to all other electrical
devices near the bed.
Note: The bed should not be operated continuously beyond the
working cycle time specified by the control system.
Warning:
●Ensure a safe distance is maintained between users,
caregivers, or other equipment during bed operation to prevent
being caught or crushed.
●When moving the bed, make sure the cord of the hand
controller and the power cord do not become entangled.
●Before moving the bed, disconnect the main power cord.
●If there are any signs of damage to the power cord, replace
it immediately.
Before operating this bed, please read the instruction manual.
The purpose is to ensure that users have the necessary
information to operate the bed and its accessories. It is
recommended to keep the instruction manual in a readily
accessible location for easy reference. If needed, our company
can provide additional training assistance. Strictly adhere to
all warnings and precautions in this manual, as failure to do so
may result in harm to users or operators.
Minimum height: 146 centimeters, Minimum weight:
40 kilograms, Minimum Body Mass Index (BMI): 17.
When using the side rails, there is an increased risk
of limbs or smaller, leaner users getting caught in
the gaps between the side rails.
APPLICABLE RESTRICTION

04
General Warning:
●Do not use this electric bed in the presence of flammable
gases.
●This product is designed for single-person use only.
●When no caregiver is present, it is recommended to position
the bed at the lowest height to reduce the risk of injury in case
of user falls.
●The working safe load of this bed is 170 kg, including the
weight of the user, mattress, and additional accessories.
●Do not place the hand controller or power cord across the
surface of the mattress. When the bed is not connected to
power, secure the power cord to the bed's fixation device.
●Do not use accessories that are not specifically designed or
approved for this bed, as it may compromise safety.
●Ensure the correct size and type of mattress is used.
●Before operating the bed, ensure the user is in a safe
position to prevent injury. The bed casters should be in the
locked position when the bed is stationary.
●When there is a potential risk of the user getting caught
in the gaps of the bed platform without the presence of a
caregiver, the mattress platform should be in a flat position.
●Caregivers should adjust the use of the bed and its
accessories based on the user's age, body shape, and
condition.
●Ensure that all other electrical product power cords and the
power cable of this product do not entangle with the bed's
mechanical parts.
●Before operating any function, ensure that the caregiver and
user's limbs are not positioned in the gaps of the bed platform.
●Please use approved side rails and ensure that the size of the
mattress is suitable for this bed.
This product is designed solely for in-home use and
not as a hospital bed. The product has not been
tested to meet hospital standards.
NOTE

05
Warranty and Product Liability
Orin is a high-quality product designed to provide trouble-free use
for many years.
Orin comes with a two-year warranty, encompassing both labor
and parts (one year for the remote control), a five-year motor
warranty, and a ten-year bed frame warranty.
Provided that the bed is purchased new and used in accordance
with the instructions in this manual.
Unless otherwise stated in the sales agreement, the warranty
covers spare parts and repairs for product defects during this
period.
The warranty covers problems caused by design or manufacturing
defects in the bed, but only when the bed is used as instructed.
Any malfunctions or defects occurring within the warranty period
must be reported immediately to the dealer or manufacturer, who
will determine whether to repair, replace, or dispose of the bed.
Improper use of the bed, abuse, and accidental damage are not
covered by the warranty, and repair costs may be charged in such
cases.
In certain cases, actions resulting in fundamental damage to the
bed will render the warranty invalid for the remaining warranty
period.
Events not covered by the warranty include:
●Damage caused by overloading or improper use of the bed
frame.
●Damage caused by failure to clean or maintain the bed
according to the instructions.
●Damage caused by lack of or improper maintenance.
●Accidental damage to the remote control, such as submerging it
in liquids or running it over with a wheelchair.
●Cable damage, such as crushing due to being caught in moving
parts of the bed.
●Damage to mechanical or electrical components underneath the
bed due to incorrect equipment use.
●Damage to the mattress and cushions for any reason.

06
●Damage to walls or adjacent furniture due to improper bed
placement.
●Damage to power outlets for any reason.
●Damage caused by improper opening or use of electrical
components.
The bed is designed and tested to carry the specified
maximum weight. The maximum user weight and load label are
described in the manual and must not be exceeded.
These are some examples, and therefore, this list should not
be understood as including all situations. Any malfunctions or
defects occurring within the warranty period must be reported
immediately to the dealer or manufacturer, who will determine
whether to repair, replace, or dispose of the bed.
For warranty, service, any other inquiries, or to learn more
about our products, please contact us.
SINGAPORE
HONGKONG Charme Health (HK) Ltd.
Suite 702, Hang Lung Centre , 2-20 Paterson St,
Causeway Bay,Hong Kong
[email protected]
USA
Charme Technology Pte. Ltd.
514 Chai Chee Lane, #03-04, Singapore 469029
[email protected]
Charme, Inc.
156 S. Main Street, High Point NC 27260
[email protected]

07
Instructions for Use and Operation
Backrest
Adjustment
（ Down ）
Legrest
Adjustment
（ Down ）
One-touch
Lay Down
Backrest
Adjustment
（ Up ）
Legrest
Adjustment
（ Up ）
One-touch
Lift Up
Power On
StarSleep Orin bed's control is operated manually through a
wired controller. The first two rows of buttons are designed
for manual control, while the third row is for program control.
Manual mode is disabled during rotation motion. In this
mode, program control should continue until manual control
is reactivated before or after the rotation motion. For safety
reasons, only one function can be controlled at a time.

08
Backrest Adjustment
You can adjust the tilt of the backrest using the up/down buttons
based on the user's condition or preference. The backrest can be
raised up to 87°.
Activation
●Press and hold the backrest adjustment (up) button to raise the
backrest.
●Release the button when the backrest reaches the desired
height.
●Similarly, use the backrest adjustment (down) button to lower
the backrest.
●Release the button when it reaches the desired height.
Note: The bed should not be operated continuously beyond the
working cycle time specified by the control system.
Warning: The backrest and legrest can be at their maximum
angles simultaneously. However, having both at maximum
angles may cause user discomfort. When using the button
controls, the backrest and legrest will not be at their maximum
angles (the necessity of vertical backrest support is to assist in
getting out of bed while sitting).
Legrest Adjustment
Similar to the backrest, the tilt angle of the legrest can be
individually adjusted within a range of 0-35°. The legrest slightly
bends at the knees, so the lower leg area is slightly raised
compared to the horizontal position.
Activation
Press and hold the legrest adjustment button until the desired
height is reached. Similarly, use the legrest adjustment button to
lower the legrest.
Warning: If using this feature, do not secure anything or apply
pressure to the user's ankles as it may cause harm.
Warning: Ensure that there are no devices or similar accessories
on the footrest during adjustments, as this may cause damage
to them.

09
One touch Lift up/Lay down
StarSleep Orin bed allows users to easily get out of bed and
assists caregivers in smoothly adjusting users to a sitting position.
This makes it easy for users to transfer on the bed and facilitates
transfers onto the caregiver's back. This feature also makes it
easier for users to lie down.
One-touch Lift Up
●Press and hold the "Get up" program button.
●The leg support will first rise to its highest position, followed
by the backrest tilting up to 30°.
●Now, you can rotate 90° to the left or right.
●After the rotation movement, the foot support will lower,
placing it in a horizontal position, while the backrest lifts up
until reaching an upright sitting position.
●Move the lower legs slightly backward in a vertical direction,
allowing the user to move their legs backward.
●Now, the user should lean the upper part of their body
forward towards their feet, shifting their weight onto their feet
as they would when getting up from a regular bed.
●If assistance is needed, the caregiver should use their feet to
support the user's feet forward and support the user's knees
with their own knees, guiding the user's upper body with their
hands.
●This way, the user can stand up without requiring any
external force to lift them and without the user exerting their
own strength to get up.
●If additional support is needed for getting up, the user can
use the side handrails.
Note: During the rotation movement, for safety reasons, all
other functions are locked. Using the manual control buttons,
you can operate any movement other than the program
buttons.

10
One-touch Lay Down
●In principle, the lying down process is the opposite of the
getting up process.
●The user stands with their back to the bed, placing their
feet as close to the mattress as possible. (This is crucial for
achieving the correct lying position on the bed later, so you
won't need to readjust the user's lying position again).
●Now, the user can sit on the mattress and try to get their
lower back as close to the backrest as possible.
●Press and hold the "Lie down" program button.
●Now, the leg support will rise while the backrest lowers to
30° until the user ensures they are lying in the groove position
again. (The leg support is at its highest position, and the
backrest is lowered to approximately 30°-35°).
●Now, manually rotate the bed surface 90°.

11
MODEL
1-2-3
Lumbar
Airbag
Retraction
Lumbar
Airbag
Ejection
Heating:
Click the
button to
Turn On/Off
Massage
Mode:
Click the
button to
Start,
Select mode
1-2-3
and Close
Air Bag Massage and Heating Pad
The massage, lumbar support, and heating functions of the
StarSleep Orin bed are manually operated through a wired
controller.

12
Air-Bag Massage
Air-Bag Massage
The massage airbags consist of four independently controllable
airbags that are installed inside the mattress for use. Three
massage modes can be achieved by inflating and deflating the
airbags. The waist airbags can also function as lumbar support.
If there is no operation, the airbags will automatically stop
running after 45 minutes.
Heating Pad
The heating function is provided by a 29V heating pad. If
left unattended, the heating pad will automatically stop after
running continuously for 60 minutes.

13
Brakes （Optional）
By default, the Orin bed does not
come with casters. If you require
casters, please contact your local
dealer for further information and
assistance.
To lock the brakes, press the brake
lever on the casters downward
until it clicks into place. (Direction
indicated by the red arrow).
To release the brakes, lift the
brake lever on the casters with
your toe until it is raised upward.
(Direction indicated by the green
arrow).
Brakes
WARNING: Before any transportation, ensure that the power plug
is disconnected from the socket and the switch-mode power unit
is secured to the bed to prevent cables from falling or dragging on
the floor.
Always engage the brakes when the bed needs to be parked.
Similarly, the brakes must be engaged when transferring the
user. Failure to do so may result in personal injury and damage to
property.
WARNING: To prevent tripping hazards, always position the
wheels inwards so that they do not protrude beyond the bed
frame.
WARNING: For your own and the user's safety, always wear
appropriate footwear when moving the bed or operating the
brakes.
For information regarding accessories and other resources, please
contact your dealer or reach out to Starsleep.
Use only manufacturer-approved accessories. The manufacturer
cannot be held responsible for any issues that arise from the use
of non-approved accessories.

14
Side Rails
Side Rails
The side rails on both sides are primarily designed for safety,
preventing the user from falling out of bed. Additionally, they
can be used as handrails for getting in and out of bed.
Inserting the side rail:
Hold the side rail vertically and insert the bottom end into
the bracket on the side of the bed at a 45°angle until you
encounter resistance. Now, tilt the side rail toward the base
until it clicks into place. Gently pull up on the side rail to ensure
it is securely locked in place. The side rail is now fixed in
position.
Removing the side rail:
On the side near the foot end, grip the handle of the bracket
and push the protruding button inward. Now, tilt the side rail
90°towards the front end. You can either keep the side rail in
this position or completely remove it.

15
Cleaning and Maintenance
All surfaces can be cleaned using a soft damp cloth and mild
detergent.
Wipe with a cloth dampened with water and then dry.
Ensure that all components on the bed are dry before placing
the mattress back.
Warning: Unplug the power cord before cleaning. Take care to
prevent moisture damage.
Spare Parts and Accessories
Please use our company's dedicated spare parts and materials,
such as bed head/footboards, control box, push rods, and
wires.
The use of other accessories or materials may compromise
minimum safety standards.The manufacturer cannot be
held responsible if non-approved accessories are used.
For information regarding accessories, please contact your
purchasing dealer or StarSleep.
Transportation and Storage
The following environmental conditions must be adhered to:
Storage Temperature: Minimum 5°C, Maximum 50°C
Relative Humidity: Minimum 20%, Maximum 80%
Operating Temperature: Range of 0°C-40°C
Relative Humidity:Minimum 20%, Maximum 80%
(Non-condensing)
When storing this bed or during long periods of non-use, the
battery system on the bed requires periodic maintenance as
outlined in the table below:
Storage Temperature Frequency
20° C or below Charge 24 hours every 9 months
20 to 30° C Charge 24 hours every 6 months
30 to 40° C Charge 24 hours every 3 months

16
Warning:
When operating the care bed, no one, especially children or
pets, should be under or inside the bed frame. Do not use the
free space under the care bed to store tools.
●Do not sit on the leg rest or add any additional weight when
the bed is rotated in the 90° position.
●Do not allow children to play on or unsupervised near the
product.
●Do not place multiple power sockets under the bed. Liquids
entering the sockets may cause a fire.
●Damage to the main power or motor cables can pose a
danger to the user and caregivers' lives.
●Regularly check the entire cable for twists, insulation damage
(cuts, abrasions, visible internal conductors - blue, brown,
black, green, yellow, color changes in insulation material).
●Ensure that the wiring of equipment cables and wires placed
on the bed is not trapped, compressed, or damaged by moving
parts of the bed.
●If the power cord and motor cables are damaged, unplug
the power plug and have them repaired by authorized service
personnel.
●For incontinent individuals, use incontinence bed pads.
●If the care bed is unattended, place the bed at the lowest
position to reduce the risk of injury from falls during bed exit
or lying down.

Troubleshooting
If the Orin care bed is not functioning, please assess the
symptoms and possible solutions provided in the chart below.
Depending on its model, the Orin care bed is equipped with an
internal or external switch-mode power unit. This power device
has two internal automatic fuses. If the control panel or cable
remote control unit malfunctions, the device will automatically
stop.
In such cases, a so-called reset is required to restart the bed.
To do this, simultaneously press and hold the One-Touch Up
and One-Touch Down buttons for approximately 5 seconds.
All motors are equipped with overload protection switches and
separate limit switches. If a motor exceeds continuous loading
for more than 2 minutes, the actuator motor will automatically
shut off. A restart must then be performed.
Additionally, the reclining position can be reset using the
battery-powered emergency power supply.
If a malfunction occurs, please contact the dealer or StarSleep
from whom you made the purchase.
17
SINGAPORE
HONGKONG Charme Health (HK) Ltd.
Suite 702, Hang Lung Centre , 2-20 Paterson St,
Causeway Bay,Hong Kong
[email protected]
USA
Charme Technology Pte. Ltd.
514 Chai Chee Lane, #03-04, Singapore 469029
[email protected]
Charme, Inc.
156 S. Main Street, High Point NC 27260
[email protected]

18
Issue Possible Causes Solution
No response when
pressing the manual
button
Loose power cord,
Faulty emergency
stop position
Check if the power
cord is securely
plugged in
Disconnect the
emergency stop
position for 1 minute,
then reconnect it.
2 beeps after reset At least 1 motor
malfunction
Contact customer
service
3 beeps after reset
At least one
microswitch/
sensitive switch
malfunction
Contact customer
service
Continuous beeping
for approximately
30 seconds
Power interruption
Check the power plug
or contact customer
service
Continuous buzzing
sound
Continuous overload
causing safety
cut-off
Contact customer
service
Inoperable or
unidirectional
movement of 1
actuator motor
Actuator motor,
manual switch,
connector, or wire
malfunction
Check the connector
and contact customer
service
Unable to restart
Power connector not
properly inserted,
outlet has no voltage,
faulty power switch
device
Connect the power
plug, check the
power outlet or
fuse box, contact
customer service

“ enjoy a new life ”