Sterling Europa 300 User manual

Warranty &

Service Handbook

sterling caravans 2004

Signed .........................................................................................Date .......................................

Your Sterling caravan has a three year SuperSure Manufacturer's

Warranty. The items covered during years one, two and three vary,

and are clearly explained on pages 2 and 3 of this booklet.

Your dealer should fully explain the terms of the warranty, which is

also subject to annual service requirements, at the time of the official

handover of your product.

Please sign this form to say that you have had the details of the

warranty and the annual service arrangements fully explained.

Signing this document in no way affects your statutory rights under

the Sale of Goods Act.

YOUR WARRANTY EXPLAINED

CARAVAN DETAILS

IMPORTANT Enter all your caravan details on this page (see specification in rear of this handbook).

Supplied and Pre-delivery Inspection by:

Model

Model Year

Chassis Number

Key Number

Hitch/Steady Lock Key Number

Internal Length

Overall Length

Overall Width

Maximum External Height

Mass in Running Order

User Payload

Maximum Technical Permissible Laden Mass

Nose Weight

Awning Size

Tyre Pressures/Size

Service History

Signed/Dealer Date

CONTENTS

Warranty............................................................................2

What to do if you Require Assistance ..............................4

Annual Service/Inspection Record ...................................5

Specifications....................................................................8

Wiring Diagrams – Road Lights ......................................11

Wiring Diagrams – Internal Wiring ..................................12

Bulb Replacement ..........................................................15

Change of Ownership

All the illustrations and descriptive matter in

this handbook are intended to give a

general idea of the caravan. Changing

market and supply situations and our policy

of continuous product development may

prevent us from maintaining the exact

specifications detailed in this handbook. We

therefore reserve the right to alter

specifications as materials and conditions

demand.

Dealers are not agents of Swift Group

Limited, the manufacturer of Swift Group

caravans and have absolutely no authority

to bind the manufacturer by any express or

implied undertaking or representation.

All caravans have a 3 year SuperSure

manufacturer's warranty from the date of

purchase (or hire purchase), which is

subject to a chargeable annual service and

inspection being carried out at an

authorised Swift Group Service Centre.

During the warranty period, subject to the

exclusions set out in this section of the

handbook, the manufacturer, Swift Group

Limited, will repair (or at its option, replace)

all defective parts of the caravan.

The manufacturer will honour the warranty

until 36 months from the date of sale,

provided that the caravan has been

serviced annually within 90 days before or

60 days after each anniversary of the

original date of sale. The third service must,

however, be carried out before the expiry of

the 36 month period from the original date

of sale.

In the first 12 months the warranty will

cover:

Faults arising from a manufacturing defect

but not those which are a result of normal

wear and tear or those which relate to

replacement light bulbs.

Also not covered under the first year are

faults resulting from accidental damage or

damage caused by misuse of any

component part of the caravan.

In the years two and three the warranty

will cover:

1. All original components of the caravan

including permanently fitted equipment

forming part of the manufacturer's

original specification.

2. Water ingress and body delamination.

Specific exclusions to Supersure

Warranty during years two and three

• Tyres including jockey wheel, glass

including heat shields, sink lids, mirrors.

• Paintwork including all exterior paint,

heat shields, heater cases and all other

painted surfaces.

• Decals, mirror transfers, resin badges.

• GRP/ABS A frame covers, wheel spats and

skirts.

• Cosmetic finishes to kitchen sinks, cooker

tops, vanity units, shower trays.

• Soft furnishings including upholstery,

curtains, pelmets.

• Carpets, lino and floor coverings including

door mats, shower mats.

• Work surfaces, tables, and flaps.

• Wallboards, ceiling boards and all other

interior décor finishes.

• Window catches, stays and associated

fittings.

• Blinds and flyscreens including door, Heki

and other rooflights.

• All hinges, catches, knobs, stays and

handles (interior and exterior).

• Adjustment of external doors and lockers.

• Replacement of bulbs, fluorescent tubes,

fuses and electrical connections including

12n and 12s plugs, high level brake lights

and bulb contacts.

• Adjustment and natural movement of

internal doors, flaps and furniture.

Warranty

• Audio equipment including radios,

speakers, aerials and associated parts.

• Bent jockey wheels, assemblies and corner

steadies.

• Fair wear and tear, accidental damage or

any damage caused by the misuse of any

component fitted by the manufacturer.

• Routine maintenance items which are part

of the annual service including brake shoes,

one shot nuts, lubricants, AKS pads, rubber

gas hose, the cleaning of the heater and

fridge flues, the replacement of gas jets, the

resealing and/or replacement of shower

room sealant, and the adjustment and

lubrication of locks.

General terms applying to all three years of

the warranty period

The caravan is not covered for:-

• The failure of a component for reasons of

fair wear and tear.

• Damage resulting from accidents.

•Misuse of any component.

•Normal deterioration or negligence of any

person other than the Swift Group Limited

which causes stoppage of or impairment to

the function of any component of the

caravan.

• Replacement of parts which have

reached the end of their effective

working life because of age and/or

usage.

• Cleaning or adjustment of any

assemblies.

The warranty will be invalidated if the

caravan has been neglected, misused or

modified. The warranty on all internal

components will be invalidated if the

caravan has been used for hire or reward.

The caravan will be deemed to have been

neglected if it has not been serviced and

maintained as stated in this handbook.

The warranty only applies to caravans

purchased and used within the UK, and for

continuous journeys abroad of no longer

than 90 days per journey.

The cost of transporting, towing or moving

the caravan by any means to or from the

place of repair is the responsibility of the

owner.

The benefit of this warranty may be

transferred to a new owner if the caravan is

sold, provided that the caravan has been

serviced by an authorised Swift Group

Service Centre in accordance with the

requirements of this handbook, and details

of the change of ownership have been

supplied to Swift Group using the change

of ownership form set out in this handbook.

Failure to notify Swift Group of a change of

ownership within 14 days of such a change

will invalidate the warranty.

This warranty only applies to caravans

purchased in the UK.

You have legal rights under UK law

governing the sale of consumer goods. This

warranty does not affect your legal rights.

The name and address of the warranty

provider is:-

Swift Group Limited

Dunswell Road

Cottingham

East Yorkshire

HU16 4JX

To make a claim under this warranty,

contact the Swift Group Service Centre

which supplied your caravan. Alternatively,

details of your nearest authorised Swift

Group Service Centre can be obtained by

contacting the Swift Group Customer Care

Department on 01482 875740 or enquiring

on our web site: www.swiftleisure.co.uk

Assistance

WHAT TO DO IF YOU REQUIRE ASSISTANCE

Congratulations on purchasing a Sterling product. We are confident that you will enjoy

many happy holidays. However, should you have an enquiry or require assistance with a

problem, we hope that this guide will be of assistance to you.

If you have a problem, or enquiry with regards to your new caravan, please follow

these steps:

1. Check the Owners Handbook, paying particular attention to the fault finding advice at

the back of the book.

2. Contact your supplying dealer for assistance.

If you need to contact the Swift Group, please be aware of the following:

1. When contacting Swift Supercare, please quote your name, postcode and serial number

of your caravan, or build number of your motorhome.

2. In most instances, the Customer Care Team will involve your dealer in resolving the issue

you are experiencing.

3. If you are contacting the company by email, letter or fax, the Customer Care Team will

respond to you within five working days from the date of receiving the correspondence.

4. If you are calling the Customer Care Team, please avoid where possible, Mondays and

lunch times.

5. Please be aware that the Swift Group cannot send parts direct from the factory. In all

cases, without exception, your dealer must place the order for you.

Service/Inspection

TOURING CARAVANS - ANNUAL SERVICE/INSPECTION RECORD

In order to comply with the warranty, you must have your caravan inspected and serviced

by an authorised Swift Group Service Centre at least once per year.

It is important that the Owner’s Handbook is stamped on the appropriate page by the

authorised Swift Group Service Centre. Failure to do this will invalidate the warranty and the

transfer of the warranty on the change of ownership.

The inspection should take approximately two to four hours and will cover the areas dealt

with in the annual service check list. Any areas requiring service and/or maintenance will be

highlighted by your dealer and we recommend that you authorise any necessary work to be

carried out.

NB. It is essential, to validate the warranty, that an annual inspection be carried out by an

authorised Swift Group Service Centre covering the items listed.

1. Damp and lamination test.

2. Coupling head and breakaway cable.

3. Jockey wheel.

4. Chassis and chassis to body security.

5. Corner steadies.

6. Folding step (if fitted).

7. Tyres and tyre pressures.

8. Torque wheel nuts.

9. Brake rods and linkages.

10. Hub bearings, brakes and brake shoes.

11. Handbrake operation and

performance.

12. Suspension and shock absorbers

(if fitted).

13. 12N and 12S 7-pin plugs and cables.

14. Road lights, wiring and reflectors.

15. Internal lights and 12V DC system.

16. Water heater - gas and 230V AC

(if fitted).

17. Hob, grill and oven (if fitted).

18. Refrigerator 230V AC, 12V DC

and gas.

19. Gas system.

20. Water pump, taps and water system.

21. Mains 230V AC system.

22. Windows and fittings.

23. Smoke alarm and battery.

24. Roof lights.

25. Furniture hinges/stays etc.

26. Exterior locks and hinges.

27. Grab handle security.

28. All internal vents.

29. Oil seals.

30. Blinds and fly screens (if fitted).

Service/Inspection

ANNUAL SERVICE/INSPECTION RECORD

CARAVAN MODEL YEAR

CHASSIS NUMBER

1st SERVICE

DATE:

DEALER’S STAMP