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the information contained herein is subject to change without notice.
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4.2 Troubleshooting
4.0 Maintenance
Problem Possible Cause Solution
Pump not working
No power supply Check the power supply
Transformer is burnt out
Replace transformer
(A possible reason is a pump leak causing the bearing to jam, so the
transformer burns out. The pump and the transformer should be checked at
the same time)
Pump bearing jammed Replace pump
Bad wire connection Check wire connection
Bad electrical connection inside pump Replace pump
High / low pressure switch is damaged Replace high/ low pressure switch
Pump switches on and off
repeatedly
Low pressure switch switches on and off repeatedly because of
low feed water pressure
Increase feed water pressure. (If you are sure of a consistent feed water
pressure, a short circuit around the low pressure switch could be made)
Bad electrical connection inside pump Replace pump
Bad wire connection Check all wire connection
Pump keeps running
Air in the tubes causes the pump to not reach sufficient pressure
to shut off the pump
Disconnect the outlet tube of the pump to discharge air and reconnect to
run with water in the tube
The torque of the pump has decreased, so sufficient pressure
cannot be reached to turn off the high pressure switch
Replace pump
High pressure switch is damaged Replace high pressure switch
The check valve cannot close properly, thus pressure cannot reach
shut off point
Replace check valve
Pump is leaking
Diaphragm seal is worn or split Replace pump
Feed water pressure is too high (> 40psi) Install a pressure regulator or shut off pump to allow the system to run at
natural feed water pressure
Pump is noisy RO membrane or post is clogged Replace RO membrane or post filter
Pump bearing is worn Replace pump
TDS value of permeated
water is rising (rejection
rate is lower than 90%)
Working pressure is lower than 40 psi: Air in the tubes pre-vents
pump from reaching sufficient pressure to permeate properly
Disconnect the outlet tube of the pump to discharge air and reconnect to
run with water in the tube
Working pressure is lower than 40 psi: RO membrane or post filter
is clogged
Replace RO membrane or post filter
The ratio of permeate water to drain water is less than 1:3 Flow restrictor is clogged. Clean it, or replace it
RO membrane is worn Replace RO membrane
Output of permeate water
decreases
RO membrane is clogged Replace RO membrane.
(If clogging is frequent, increase the drainage ratio of the flow-restrictor or
install a softener to extend the lifespan of the RO membrane)
Pump is worn, decreasing the working pressure Replace pump
No permeate or drain water
is produced
The solenoid valve coil is burnt out Replace solenoid valve
Bad electrical connection in solenoid valve Replace solenoid valve
Solenoid valve is clogged inside, thus unable to turn on Replace solenoid valve
Shut-off valve is worn Replace shut-off valve
System drains at full tank
when pump is not running
Feed water pressure is too high to turn off the shut-off valve Install a pressure regulator
The shut-off valve or solenoid valve is clogged. Clean the valve or replace it
Check valve is worn and causes permeate water in the storage
tank to reverse flow to drain
Replace check valve
Solenoid valve is noisy
The solenoid valve coil is not in place Fix the coil in its place
Feed water pressure is too low, causing the low pressure switch
and the solenoid valve to turn on and off repeatedly
Increase inlet water pressure. (If you are sure of a consistent feed water
pressure, a short circuit around the low pressure switch could be made)