Sub-Zero ICB648PRO User manual

PRO 48
USE & CARE GUIDE
PRO48 GUÍA DE USO YMANTENIMIENTO
PRO48 UTILISATION ET ENTRETIEN
PRO48 INFORMAZIONI SU USO E MANUTENZIONE

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33
ENGLISH
Introducing the Sub-Zero PRO 48 5
Sub-Zero PRO 48 Features 6
Sub-Zero PRO 48 Use & Care 8
Troubleshooting Guide 17
Service Information 21
ESPÃNOL
Presentación del PRO 48 de Sub-Zero 23
Características del PRO 48 de Sub-Zero 24
Uso y mantenimiento del PRO 48 de Sub-Zero 26
Guía de localización y solución de problemas 35
Información de mantenimiento 39
FRANÇAIS
Présentation du Sub-Zero PRO 48 41
Sub-Zero PRO 48 - Caractéristiques 42
Sub-Zero PRO 48 - Utilisation et entretien 44
Guide de dépistage des pannes 53
Service après-vente 57
ITALIANO
Introduzione del modello Sub-Zero PRO 48 59
Caratteristiche dell’unità Sub-Zero PRO 48 60
Uso e manutenzione del modello Sub-Zero PRO 48 62
Guida alla soluzione dei problemi 71
Informazioni per il servizio di assistenza 75

As you read this Use & Care Information,
take particular note of the CAUTION and
WARNING symbols when they appear.
This information is important for safe and
efficient use of the Sub-Zero equipment.
In addition, this Use & Care Information may
signal an IMPORTANT NOTE which highlights
information that is especially important.
signals a situation where minor injury or
product damage may occur if you do not
follow instructions.
states a hazard that may cause serious
injury or death if precautions are not
followed.
SUB-ZERO®is a registered trademark of Sub-Zero Freezer Company, Inc.
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5
THANK YOU
Thank you for purchasing your new Sub-Zero
PRO 48 side-by-side refrigerator/freezer. With
Sub-Zero, you can rely on a 60-year tradition
of quality and reliability.
Built in to cabinetry or free-standing, the
PRO 48 is just the latest example of Sub-Zero
pushing food preservation to new heights.
And of course, the PRO 48 still meets rigorous
energy standards for residential use. Featur-
ing a glass door on Model ICB648PROG or
top-to-bottom stainless steel on Model
ICB648PRO. The PRO 48 brings together the
latest technology and finest features in home
refrigeration to give you the freshest food
possible.
This Use & Care Information book will answer
most of your questions about the features,
operation and maintenance of your PRO 48
unit. If you have questions that are not
addressed here, contact your Sub-Zero dealer
or visit the locator page of our website,
subzero.com, to find the regional distributor
by country.
INTRODUCING THE SUB-ZERO PRO 48
Model
ICB648PROG
with Glass Door
Model ICB648PRO

6
PRO 48 FEATURES
Can be built in or, with the free-standing
accessory kit, used in a free-standing
application
Dual refrigeration—two compressors and
three evaporators keep foods fresher longer
and prevent odor transfer
Exterior temperature display with easy-to-
read digital readouts, accurate within one
degree of your preset temperatures
Microprocessor and interior control panel
with up-front touch controls monitor
pattern-sensing defrost and automatic
service alerts
Holiday mode—power down one or both
sides for extended periods or just the
weekend
Slide-out stainless steel bins—two versatile,
removable bins hold small items and fit
neatly under any shelf
Crisper drawer is a touch-and-glide crisper
with a tight-seal glass lid that gives vegeta-
bles generous humidity
Drawers with dividers help you enjoy full
access to food with adjustable, removable,
and interchangeable drawer dividers
Automatic ice maker lets you retrieve ice
from a stainless steel bucket
Shelves are cantilevered and spill-proof,
with stainless steel trim (refrigerator);
adjustable, removable and 100% stainless
steel (freezer)
The entire left side of the unit is for frozen
food storage, freezer type compartment.
The left lower drawer can also be used for
ice making
The entire right side of the unit is for
unfrozen food storage, fresh food type
compartment
Auto-close system with an advanced hinge
design lets doors finish closing easily and
automatically
Alarm with an audible beep lets you know
when doors or drawers are left ajar
Easy-access grille pops up with a simple
pull (no tools needed) to reveal the
condenser for cleaning
Stainless steel construction and classic
finish (inside and out) for professional
strength and beauty
Advanced lighting—top LED lights bathe
upper compartments in a soft glow; on the
refrigerator side, channeled sidewall LEDs
can even serve as door area night lights
(night light option available on Model
ICB648PROG only)
Triple-pane, UV-resistant glass—specially
treated glass offers convenient visibility
while filtering harmful rays and saving
energy (Model ICB648PROG only)
Certified by Star-K to meet religious
regulations
SUB-ZERO PRO 48 FEATURES

7
Automatic ice
maker
Auto-close
hinge system
Holiday mode
Easy-access grille
Adjustable stainless
steel shelves
Advanced
lighting
Stainless steel
construction
Drawers with dividers
Adjustable spill-proof
glass shelves
Alarm
Microprocessor and
interior control panel
Exterior temperature
display
Slide-out stainless
steel bins
Crisper drawer
Triple-pane, UV-resistant
glass (ICB648PROG)
Dual refrigeration
system
This appliance is certified by Star-K
to meet strict religious regulations
in conjunction with specific instruc-
tions found on www.star-k.org.
Model ICB648PROG with glass door
shown
SUB-ZERO PRO 48 FEATURES

8
SUB-ZERO PRO 48 USE & CARE
ELECTRONIC CONTROL SYSTEM
The electronic control system of the PRO 48
monitors and accurately displays compart-
ment temperatures within one degree of
your pre-set temperatures. It also monitors
the operation of the unit and lets you know if
there is a problem. The interior control panel
located at the top of the refrigerator door
compartment has key pads to set tempera-
tures and control functions of the electronic
control system.
TEMPERATURE CONTROL
Your new PRO 48 was thoroughly inspected
and tested before it was shipped from the
Sub-Zero factory. Temperatures are preset at
3°Cin refrigerator compartments and -18°C
in the freezer compartments.
There are three sets of
WARMER and
COLDER key pads on the interior control
panel, two for the refrigerator compartments
(upper door and lower drawers) and one for
the freezer compartments. Toadjust the
temperature in any of the three compart-
ments, depress the
WARMER 0r
COLDER key pad for that compartment.
Digital temperatures for each of the three
compartments are displayed in the exterior
temperature display.
Temperature ranges are -20°C to -15°C° in
the freezer sections and 1°C to 7°C in the
refrigerator sections. It is normal for temper-
atures to fluctuate slightly, depending on
external influences such as an open door,
the degree of humidity and room tempera-
ture.
IMPORTANT NOTE: Always allow 24 hours
for compartments to reach the temperature
you set.
PRO 48 interior control panel
Model ICB648PROG shown
Freezer
Temperature Controls
Ice Maker
On/Off
Power
On/Off
Alarm
On/Off
Lights
On/Off
Refrigerator
Temperature Controls
Upper
Compartment
Drawer
Compartment
ICE MAKER ALARM LIGHTPOWERCOLDER WARMER COLDERCOLDER COLDERWARMER WARMER
Be sure to shut off power to the unit at
the circuit breaker during service.
POWER ON/OFF
The POWER key pad on the control panel
will shut off all electrical power to the unit.
When the power is off, the OFF indicator light
will be visible in the exterior temperature
display. Using the
POWER key pad means
you do not have to shut off power at the circuit
breaker or unplug the unit. The
POWER key
pad can be used for extended vacations.
It is possible to shut off power to one compart-
ment of the PRO 48 for an extended period
without affecting operation of the other
compartments.
First, turn the unit off by depressing the
POWER key pad. Then push and hold the
WARMER key pad of the compartment you
wish to shut down. Depress the
POWER
key pad to turn the unit back on. The disabled
zone will be indicated with “--“ in the exterior
temperature display. Repeat the process to
resume power to the compartment.

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SUB-ZERO PRO 48 USE & CARE
ICE MAKER ON/OFF
The ICE MAKER key pad on the control
panel switches power to the ice maker system
on or off. Use the
ICE MAKER key pad
toshut down ice maker operation during
extended vacations. The ice bucket icon will be
visible in the exterior temperature display if
the ice maker system is on.
ALARM FEATURE
The PRO 48 has an alarm feature that lets you
know with an audible beep if a door or drawer
is left ajar. The alarm will sound after 30
seconds if a door or drawer is left open and
will stop once the door or drawer is closed.
This alarm can be disabled for cleaning or
restocking by depressing the ALARM key
pad on the control panel.
EXTERIOR TEMPERATURE DISPLAY
Electronic control system functions, such as
digital temperatures and service indicators, are
displayed in two exterior temperature displays
located on the grille. The display in the lower
left area of the grille shows the temperature
and indicators for freezer compartments, and
the display in the lower right gives readouts
for refrigerator compartments.
VISUAL SERVICE DISPLAY
The electronic control system monitors
compartment and component temperatures as
well as the ice maker system. If there is a
temperature or ice maker problem, you will be
alerted by a flashing SERVICE indicator light in
the exterior temperature display. This same
SERVICE light will also flash if the condenser
needs cleaning.
SABBATH MODE (STAR-K)
The PRO 48 features Sabbath Mode for certain
religious observances where lights and the ice
maker need to be turned off.
To initiate Sabbath Mode while the unit is on,
press the
POWER key pad on the control
panel so that OFF is visible in the exterior
temperature display. Then press and hold the
POWER key pad for 10 seconds. This will
turn the unit back on with lights and ice maker
disabled. There will be four short beeps, indi-
cating that the Sabbath Mode has been set. To
return the unit to normal operation, press and
release the
POWER key pad.
If you have questions about Star-K compliance,
visit www.star-k.org.
PRO 48 exterior temperature display

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SUB-ZERO PRO 48 USE & CARE
DUAL REFRIGERATION SYSTEM
The PRO 48 continues the Sub-Zero tradition
of superior quality and reliability. Sub-Zero
pioneered the development of our exclusive
dual refrigeration systems, giving you
optimum fresh and frozen food storage in ideal
self-contained compartments. Both refrigerator
and freezer maintain accurate, consistent
temperatures. Dual refrigeration keeps your
food fresh longer than any other system
available.
With dual refrigeration, the freezer maintains a
consistent temperature within one degree of
the temperature you set within our range of
-20°C to -15°C, without unwanted moisture and
odor from the refrigerator. Similarly, you can
adjust the refrigerator temperature within a
range of 1°C to 7°C, for proper humidity levels
tailored for longer food life expectancy.
Dual refrigeration also means there is no
transfer of fresh food odors to frozen food or
ice. The PRO 48 system does not freeze the
moisture out of the air in the fresh food
compartments.
The Sub-Zero dual refrigeration system is
more energy efficient than standard single
refrigeration systems. When the refrigerator is
used frequently during the day,it does not
require the freezer to circulate its very cold, dry
air to the refrigerator.Instead, the refrigerator
uses moist air to keep fresh foods fresh and
energy use minimal.

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REFRIGERATOR DRAWER DIVIDERS
The PRO 48 refrigerator storage drawers give
you full access to food with adjustable and
removable dividers. The dividers are
interchangeable between the upper and
lower refrigerator drawer. Two long dividers
run the full depth of the drawer, with shorter
dividers that connect to the long dividers to
compartmentalize the drawer.
To remove the short dividers, lift up and out
of position from supports on the long
dividers and sides of the drawer. The long
dividers can also be removed by lifting up
and out of position from drawer support
tabs. Refer to the illustration of the storage
drawer below.
One divider is mounted permanently in the
upper refrigerator drawer.
REFRIGERATOR STORAGE
ADJUSTABLE GLASS SHELVES
The adjustable glass shelves of the PRO 48
upper refrigerator compartment are canti-
levered and spill proof with stainless steel
trim.
To remove a shelf, tilt the shelf up at the
front, then lift it up and out of the tracks on
the rear wall of the refrigerator. To replace a
shelf, insert in the tracks with the front of the
shelf raised slightly. As you push the shelf
in, lower the front of the shelf until it locks
into position. Refer to the illustration of the
adjustable glass shelves below.
IMPORTANT NOTE: Always be careful
handling glass shelves to prevent breaking
the glass or scratching the interior.
CRISPER LID ASSEMBLY
The PRO 48 upper refrigerator drawer
features a crisper lid to provide higher
humidity in the drawer compartment. This
assembly allows for easy access to the
compartment and has a clear-view window
for visibility of stored vegetables.
To remove the crisper lid assembly, pull the
upper refrigerator drawer all the way out,
raise the front edge of the crisper lid
assembly up and pull out from the back.
Refer to the illustration of the crisper lid
below.
SUB-ZERO PRO 48 USE & CARE
Adjustable glass shelves Storage drawer with crisper lid

FREEZER STORAGE
ADJUSTABLE SLIDE-OUT BINS
The PRO 48 features two versatile, adjustable
stainless steel slide-out bins that fit neatly
under any refrigerator compartment shelf. The
glass shelves have integrated rails that make it
possible to position the slide-out bins in a
variety of locations.
To remove the slide-out bin, simply pull the
handle portion of the bin forward until it stops,
lift it up and out of the rails mounted below
the glass shelf. Refer to the illustration of the
adjustable slide-out bin below.
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SUB-ZERO PRO 48 USE & CARE
FREEZER STORAGE
ADJUSTABLE SHELVES
The adjustable shelves of the PRO 48 upper
freezer compartment are cantilevered and
100% stainless steel.
The freezer shelves are repositioned the same
way as the glass shelves in the refrigerator
compartment. To remove or adjust the freezer
shelves, first tilt the shelf up at the front, then
lift it up and out of the tracks on the rear wall
of the freezer.
To replace a shelf, insert in the tracks on the
rear wall of the freezer with the front of the
shelf raised slightly. As you push the shelf in,
lower the front of the shelf until it locks into
position.
ICE BUCKET REMOVAL
The automatic ice maker and stainless steel ice
bucket are located in the lower freezer drawer.
To remove the ice bucket, pull the freezer
drawer out until it stops, lift the ice bucket up
and out of the drawer. The entire lower freezer
drawer can now be used for more ice storage
if necessary.
Adjustable slide-out bin

DOOR AND DRAWER OPERATION
The PRO 48 refrigerator and freezer door
hinges have an auto-close system that allows
doors to finish closing automatically. As you
close the door, the built-in cam takes over to
close the door the final 15°. A built-in door
stop allows both doors to stay open at approx-
imately 120°.
For corner applications, an optional door stop
kit is available that limits the door opening to
90° (part #4152280).
The PRO 48 refrigerator and freezer drawers
have an auto-close system that allows drawers
to finish closing automatically. The drawers
have an automatic stop built in at full
extension.
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SUB-ZERO PRO 48 USE & CARE
STORAGE DRAWER REMOVAL
The refrigerator and freezer storage drawers
are removable for cleaning. The drawers have
anautomatic stop built in to prevent drawers
from coming all the way out of the unit.
To remove, pull the drawer all the way out
until it stops, lift up evenly on both sides of the
drawer front and pull out. To reinstall, raise the
front of the drawer and place onto the drawer
slide tracks. Be sure to engage the front of the
drawer slide with the drawer assembly. Refer
to the illustration of the storage drawer
removal below.
IMPORTANT NOTE: To reduce the weight of
the drawer, be sure to unload the contents
before removing the drawer.
Storage drawers are heavy. Be sure to
keep your feet clear as you remove the
drawer.
Storage drawer removal

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SUB-ZERO PRO 48 USE & CARE
ICE MAKER OPERATION
The ice maker in the PRO 48 is fully auto-
matic and has been tested at the Sub-Zero
factory.
To turn the ice maker on or off, depress the
ICE MAKER key pad on the control
panel. When the ice maker is on, it will be
operating any time the drawer is closed.
IMPORTANT NOTE: Areverse osmosis
system can be used with the PRO 48,
provided there is constant water pressure of
1.4 bar to 8.3 bar supplied to the unit at all
times.
ICE PRODUCTION
The ice maker is designed to produce
enough ice for normal family use. The timing
ofice making cycles will vary depending on
load conditions, door and drawer openings
and room temperature. On average, you can
expect a cycle of ice (eight cubes per cycle)
every two hours.
For extra ice capacity, remove the ice bucket
with the ice maker system on and allow the
drawer to fill with ice.
IMPORTANT NOTE: Removing the ice
bucket will not increase the rate of ice
production.
If ice is not used on a regular basis it tends
to fuse together. To avoid this, empty the ice
bucket periodically allowing it to replenish
with a fresh supply.

INTERIOR CLEANING
To clean interior surfaces and removable parts,
wash with a mild solution of soap and luke-
warm water with a little baking soda. Do not
use vinegar. Rinse and dry thoroughly. Avoid
getting water on lights and control panel.
EXTERIOR CLEANING
To clean the exterior stainless steel surfaces of
the PRO 48, use a soft, nonabrasive stainless
steel cleaner like Signature Polish and apply
with a soft, 100% lint-free cloth.
Tobring out the natural luster of the stainless
steel, lightly wipe the surface with a water-
dampened microfiber cloth followed by a dry
polishing chamois. All work should follow the
grain direction of the finish. Better results are
obtained by keeping the cloth in continuous
contact with the stainless steel.
Signature Polish is available from Signature
Limited Laboratory, P.O. Box 13436, Dayton,
Ohio 45413-0436, or 877-376-5474 (toll free).
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CONDENSER CLEANING
The condenser of the PRO 48 is located behind
the grille at the top of the unit. The grille must
belifted to access the condenser area for
cleaning. To lift the grille, pull out on the
bottom edge of the grille and tilt the grille
frame forward.
Use a soft bristle brush and vacuum to remove
dust and lint from the condenser. Clean the
condenser area every three to six months.
Before cleaning the unit, shut the electric-
ity off at the control panel. When you
clean the condenser, wear gloves to avoid
injury from the sharp condenser fins.
Under no circumstances should you use a
metallic or highly abrasive cleaner or
cloth, as this will scratch the classic
stainless steel finish.
Failure to clean the condenser could
result in temperature loss or mechanical
failure or damage.
Do not submerge or pour hot water over
cold glass shelves.
SUB-ZERO PRO 48 USE AND CARE

SUB-ZERO PRO 48 USE AND CARE
16
LIGHTING INFORMATION
The PRO 48 features top LED lights that bathe
the upper refrigerator and freezer compart-
ments in a soft glow. The refrigerator compart-
ment also has channeled sidewall LED
lighting.
For Model ICB648PROG with glass door, the
LED lighting can be left on with the door
closed and can serve as a door-area night
light. This feature can be activated or deacti-
vated by depressing the
LIGHT key pad.
IMPORTANT NOTE: This advanced lighting
system needs to be replaced by a Sub-Zero
service technician.
The lighting in the refrigerator and freezer
drawers use 40-watt appliance bulbs (part
#3030290). The bulbs are easily accessible
with the drawer open and are located on the
ceiling of the drawer compartment.
Toreplace drawer compartment light bulbs,
unscrew the bulb counterclockwise to remove
and clockwise to install.
VACATION TIME
For extended vacations, shut off power to the
unit by depressing the
POWER key pad.
Empty all contents and block the doors and
drawers open slightly. A 25 mm space will
allow fresh air in to keep the interior dry and
fresh smelling.
For short vacations, remove all perishable
items. Shut off the ice maker by pressing the
ICE MAKER key pad and empty the ice
bucket. It is not necessary to change the
control settings.
If the unit is put into service temporarily and
later shut off, block the doors and drawers
open to allow fresh air to circulate inside the
compartments. Be sure to shut off power to
the unit by pressing the
POWER key pad.
IMPORTANT NOTE: If the Sabbath Mode is
required for turning off lights and the ice
maker, refer to information on page 7.
Be sure to shut off power to the unit at
the circuit breaker before replacing light
bulbs. Wear protective gloves when
handling bulbs.

17
TROUBLESHOOTING GUIDE
ICE PRODUCTION
IMPORTANT NOTE: Make sure that the ice
maker system is on. The ice bucket icon will
be visible in the exterior temperature display
ifthe ice maker system is on. If it is not on,
use the
ICE MAKER key pad on the
control panel to turn on power to the ice
maker system.
IMPORTANT NOTE: Dispose of the first
bucket of ice produced by your new unit to
ensure that pipe residue or other particles
associated with new water lines are not
consumed.
Q: My ice maker isn’tproducing very much
ice.
A: On average, you can expect a cycle of ice
(eight cubes per cycle) every two hours.
Q: My ice is freezing together and clumping.
A: If ice is not used regularly it tends to fuse
together. You may need to discard the ice
and allow ice to be replenished.
DOOR OPERATION
Q: Why is my door hard to open?
A: Your unit was designed for an airtight
seal. A vacuum seal can form after the
door is closed. Wait several seconds for
pressure to equalize before reopening the
door.
Q: The door on my unit is opening too fast
and hitting the wall or surrounding
cabinets.
A: The unit may not be leveled properly or a
door stop may be required. Contact your
Sub-Zero dealer for details on the door
stop kit.
FREQUENTLY ASKED QUESTIONS
TEMPERATURE
IMPORTANT NOTE: Unless the unit is being
serviced, make sure the power for your unit
ison. If the unit is not on, OFF will be visible
in the exterior temperature display. Use the
POWER key pad on the control panel to
turn on power to the unit.
Q: How do I adjust the temperatures in my
unit?
A: To adjust temperatures, refer to
Temperature Control, page 5.
Q: What are the suggested temperature
settings?
A: The recommended settings are 3°Cfor
refrigerator compartments and -18°C for
freezer compartments.
Q: Condensation is forming on the inside
and outside of my unit.
A: In climates with higher humidity, conden-
sation will form and is considered
normal. Leaving the door open for a long
period of time may also contribute to
condensation forming on the inside your
unit.
Q: My unit isn’t cooling properly.
A: Clean the condenser area as outlined on
page 13.
NOISE
Q: Why do I hear my unit running
constantly?
A: It is normal to hear the operation of fans
and motors from the product. Sounds will
be accentuated based on the placement
of the unit and overall room design.

18
TROUBLESHOOTING GUIDE
TROUBLESHOOTING
If your refrigerator or freezer is not operating
properly, use the following troubleshooting
guide before calling your Sub-Zero dealer or
regional distributor. This guide will save you
time and trouble and may avoid the expense
ofaservice call.
SERVICE is illuminated in the exterior
temperature display
The microprocessor has sensed a
problem with the operating system. There
may be instructions in the exterior
temperature display to solve the problem.
If not, call your Sub-Zero dealer or
regional distributor for assistance.
SERVICE is flashing in the exterior
temperature display
This happens when one or more of the
zones runs too long, or a temperature
sensor may be faulty.This could be from
adirty condenser.If this occurs, clean the
condenser following the procedure
outlined on page 13. Turn the unit off
with the
POWER key pad and then
restart by depressing the key pad again.
If SERVICE is still flashing, call your
Sub-Zero dealer or regional distributor for
assistance.
Service and ice lights are both flashing
This occurs when the solenoid valve for
the ice maker is activated too long. Check
for excess water near the ice maker. If
you see excess water, turn off the water
at the shut-off valve and call for service. If
there is no excess water, turn the unit off
and back on to reset and see if this
corrects the problem. If the problem
continues, call your Sub-Zero dealer or
regional distributor for assistance.
Refrigerator/Freezer is not running
Is there electrical power to the unit?
Is your home circuit breaker or fuse off?
Is your refrigerator/freezer control set to
”ON”?
Is the condenser area clean?
Has either door been left open for an
extended period? Be sure that food is not
obstructing proper door or drawer
closing.
If unit has been off for short time frame
and unit is still not running, it may be in
defrost mode.
Wait 30 minutes and try to restart again.
Refrigerator/Freezer is warmer than usual
Is your control set properly?
Is your condenser area clean?
Has the door been open for a long time?
Have you recently added a large amount
of food?

19
TROUBLESHOOTING GUIDE
You hear unusual noises
These noises may be normal operating
sounds related to refrigerant circulation,
fan operation, ice maker operation, defrost
cycle or compressor operation.
You hear occasional buzzing
Is the water supply connected to ice maker
and turned on?
Condensation forms inside the unit
This is normal during periods of higher
humidity (summer) and with frequent door
openings.
Are doors and drawers closing and sealing
properly?
Condensation forms outside the unit
During periods of high humidity, some
condensation may appear on outside
surfaces. The condensation will disappear
when the humidity drops. Be sure doors
and drawers are closing and sealing
properly.If condensation persists, contact
your Sub-Zero dealer for assistance.
Outside of the freezer compartment
heats up
Clean the condenser area.
TROUBLESHOOTING
Refrigerator/Freezer runs for long periods
of time
Is the condenser area clean?
On hot days and in warm room tempera-
tures, the motor runs longer.
Have the doors or drawers been open for a
long time?
Have you recently added a large amount of
food?
Has either a door or drawer been left open
accidentally? Be sure that food is not
obstructing door or drawer from closing.
There may be normal operation noises
related to refrigerant circulation, fan opera-
tion, ice maker operation, defrost cycle or
compressor operation.
Refrigerator/Freezer is frosted up
Has a door or drawer been left open for an
extended period?
Are doorsand drawers closing and sealing
properly? Contact your dealer if doorsor
drawers are not adjusted properly. NOTE:
When opening drawers, you may notice a
side-to-side motion in the drawer.This
motion is normal, with the tolerance built
into the drawer slides. When the drawer is
closed, it will automatically adjust and close
with correct alignment.

20
TROUBLESHOOTING GUIDE
You need product information
Call your Sub-Zero dealer or visit our
website, subzero.com, for planning, installa-
tion and product information.
You need service
Check the model and serial number of your
unit on the plate located on the left side of
the top freezer drawer compartment.
Call your your Sub-Zero dealer for assis-
tance in obtaining service in your area. You
may also go to the locator page on our
website, subzero.com, to find the regional
distributor by country.
TROUBLESHOOTING
There is no ice
Is the ice maker turned on?
Is the water supply connected?
Food has created an odor inside the unit
Clean the unit thoroughly
Cover all food tightly
Discard outdated food
Light bulb needs to be replaced
See Lighting Information, page 14.
Shut off power to the unit at the circuit
breaker before replacing light bulbs. Wear
protective gloves when handling bulbs.