Sun enterprise 3500 Operating instructions

Avaya Call Management System

Sun Enterprise 3500 Computer

Hardware Installation, Maintenance, and

Troubleshooting

585-215-873

Issue 6.0

May 2005

Notice

While reasonable efforts were made to ensure that the information in this

document was complete and accurate at the time of printing, Avaya Inc.

can assume no liability for any errors. Changes and corrections to the

information in this document may be incorporated in future releases.

Documentation disclaimer

Avaya Inc. is not responsible for any modifications, additions, or deletions

to the original published version of this documentation unless such

modifications, additions, or deletions were performed by Avaya.

Customer and/or End User agree to indemnify and hold harmless Avaya,

Avaya's agents, servants and employees against all claims, lawsuits,

demands and judgments arising out of, or in connection with, subsequent

modifications, additions or deletions to this documentation to the extent

made by the Customer or End User.

Link disclaimer

Avaya Inc. is not responsible for the contents or reliability of any linked

Web sites and does not necessarily endorse the products, services, or

information described or offered within them. We cannot guarantee that

these links will work all of the time and we have no control over the

availability of the linked pages.

Warranty

Avaya Inc. provides a limited warranty on this product. Refer to your

sales agreement to establish the terms of the limited warranty. In

addition, Avaya’s standard warranty language, as well as information

regarding support for this product, while under warranty, is available

through the following Web site:

http://www.avaya.com/support

Preventing toll fraud

"Toll fraud" is the unauthorized use of your telecommunications system

by an unauthorized party (for example, anyone who is not a corporate

employee, agent, subcontractor, or person working on your company's

behalf). Be aware that there may be a risk of toll fraud associated with

your system and that, if toll fraud occurs, it can result in substantial

additional charges for your telecommunications services.

Avaya fraud intervention

If you suspect that you are being victimized by toll fraud and you need

technical assistance or support, call Technical Service Center Toll Fraud

Intervention Hotline at +1-800-643-2353 for the United States and

Canada. For additional support telephone numbers, see the Avaya Web

site:

http://www.avaya.com/support

Providing telecommunications security

Telecommunications security (of voice, data, and video communications)

is the prevention of any type of intrusion to (that is, either unauthorized or

malicious access to or use of) your company's telecommunications

equipment by some party.

Your company's "telecommunications equipment" includes both this

Avaya product and any other voice/data/video equipment that could be

accessed via this Avaya product (that is, "networked equipment").

An "outside party" is anyone who is not a corporate employee, agent,

subcontractor, or person working on your company's behalf. Whereas, a

"malicious party" is anyone (including someone who may be otherwise

authorized) who accesses your telecommunications equipment with

either malicious or mischievous intent.

Such intrusions may be either to/through synchronous (time-multiplexed

and/or circuit-based) or asynchronous (character-, message-, or

packet-based) equipment or interfaces for reasons of:

• Use (of capabilities special to the accessed equipment)

• Theft (such as, of intellectual property, financial assets, or

toll-facility access)

• Eavesdropping (privacy invasions to humans)

• Mischief (troubling, but apparently innocuous, tampering)

• Harm (such as harmful tampering, data loss or alteration,

regardless of motive or intent)

Be aware that there may be a risk of unauthorized intrusions associated

with your system and/or its networked equipment. Also realize that, if

such an intrusion should occur, it could result in a variety of losses to your

company (including, but not limited to, human and data privacy,

intellectual property, material assets, financial resources, labor costs, and

legal costs).

Your responsibility for your company's telecommunications

security

The final responsibility for securing both this system and its networked

equipment rests with you, an Avaya customer's system administrator,

your telecommunications peers, and your managers. Base the fulfillment

of your responsibility on acquired knowledge and resources from a

variety of sources, including, but not limited to:

• Installation documents

• System administration documents

• Security documents

• Hardware-/software-based security tools

• Shared information between you and your peers

• Telecommunications security experts

To prevent intrusions to your telecommunications equipment, you and

your peers should carefully program and configure:

• Your Avaya-provided telecommunications systems and their

interfaces

• Your Avaya-provided software applications, as well as their

underlying hardware/software platforms and interfaces

• Any other equipment networked to your Avaya products.

Trademarks

Avaya is a trademark of Avaya Inc.

All non-Avaya trademarks are the property of their respective owners.

Document ordering information:

Avaya Publications Center

Voice: +1-207-866-6701

1-800-457-1764 (Toll-free, U.S. and Canada only)

Fax: +1-207-626-7269

1-800-457-1764 (Toll-free, U.S. and Canada only)

Write: Globalware Solutions

200 Ward Hill Avenue

Haverhill, MA 01835 USA

Attention: Avaya Account Manager

Web: http://www.avaya.com/support

E-mail: tota[email protected]

Order: Document No. 585-215-873, Issue 6.0

May 2005

For the most current versions of documentation, go to the Avaya support

Web site:

http://www.avaya.com/support

COMPAS

This document is also available from the COMPAS database. The

COMPAS ID for this document is 79854.

Avaya support

Avaya provides a telephone number for you to use to report problems or

to ask questions about your contact center. The support telephone

number is 1-800-242-2121 in the United States. For additional support

telephone numbers, see the Avaya Web site:

http://www.avaya.com/support

Issue 6.0 May 2005 3

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Intended users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Conventions and terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Reasons for reissue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Related documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Change description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Software documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Administration documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Avaya CMS upgrade documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Base load upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Platform upgrades and data migration . . . . . . . . . . . . . . . . . . . . . . . . 16

Avaya Call Management System Upgrade Express (CUE) . . . . . . . . . . . . . . 16

Hardware documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Communication Manager documents. . . . . . . . . . . . . . . . . . . . . . . . . . 17

Documentation Web sites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Preparing for installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Safety precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

System precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Required tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Physical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Service access specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Environmental specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Unpacking and inventorying the equipment . . . . . . . . . . . . . . . . . . . . . . . 24

Parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Determining the computer model. . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Physical labeling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Software check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Computer layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Hardware options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Assembling the Enterprise 3500 computer . . . . . . . . . . . . . . . . . . . . . . . . 30

Avaya Call Management System

Sun Enterprise 3500 Computer

Hardware Installation, Maintenance, and Troubleshooting

Contents

4 Avaya CMS Sun Enterprise 3500 Computer Hardware Installation, Maintenance, and Troubleshooting

Installing the fiber-cable organizer . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Connecting the AC power cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Fiber channel disk cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Connecting the fiber cable to the FC-AL interface board . . . . . . . . . . . . . . . 35

Wrapping the fiber cable on the organizer . . . . . . . . . . . . . . . . . . . . . . 36

Connecting the fiber cable to the I/O board . . . . . . . . . . . . . . . . . . . . . 38

Attaching the SCSI terminator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Peripheral connectivity and parts list. . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Connecting the monitor and keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Connecting the remote console modem . . . . . . . . . . . . . . . . . . . . . . . . . 44

Connecting the switch link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Powering up the system and verifying POST. . . . . . . . . . . . . . . . . . . . . . . 46

Identifying installed I/O cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Setting the remote console modem options . . . . . . . . . . . . . . . . . . . . . . . 51

Sportster 33.6 faxmodem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Paradyne Comsphere 3910 modem . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Recommended options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Option buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Setting the options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Turning the system over for provisioning. . . . . . . . . . . . . . . . . . . . . . . . . 57

Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

ESD precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Computer layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Maintaining boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Identifying free board slots. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Removing and installing boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Precautions for handling boards. . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Removing a board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Installing a board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Resetting the EEPROM settings . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Synchronizing the clocks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Maintaining the system clock board . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Replacing the system clock board . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Setting the boot device on a new NVRAM chip . . . . . . . . . . . . . . . . . . . . 67

Synchronizing the clocks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Maintaining I/O cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Required references . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

I/O card compatibility with CMS loads . . . . . . . . . . . . . . . . . . . . . . . . . 70

SunFastEthernet I/O card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Installing or removing I/O cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Installing HSI/S cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Installing the first HSI/S card . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Installing HSI/S software and patches . . . . . . . . . . . . . . . . . . . . . . . . 75

Setting up the switch link for each ACD . . . . . . . . . . . . . . . . . . . . . . . 75

Adding a second HSI/S card . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Maintaining disk drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Contents

Issue 6.0 May 2005 5

Disk drive compatibility with CMS loads . . . . . . . . . . . . . . . . . . . . . . . . 78

Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Required references . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Adding or replacing disk drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Powering down the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Installing the new drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Powering up the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Setting up the disk drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Partitioning disk drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

R3V11 and R12 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

R3V9 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

R3V8 and earlier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Disk partition values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Partitioning and formatting a disk . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Administering data disk drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Administering new data disks, R3V9 and later . . . . . . . . . . . . . . . . . . . . 94

Administering replacement data disks, R3V9 and later . . . . . . . . . . . . . . . . 95

Administering a new data disk, R3V8 and earlier, nonmirrored . . . . . . . . . . . . 95

Administering a new pair of data disks, R3V8 and earlier, mirrored . . . . . . . . . . 99

Administering a replacement data disk, R3V8 and earlier, nonmirrored . . . . . . . . 102

Administering a replacement disk, R3V8 and earlier, mirrored . . . . . . . . . . . . . 105

Replacing the CD-ROM or DVD-ROM drive . . . . . . . . . . . . . . . . . . . . . . 106

Maintaining tape drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Tape drive compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

DDS4 tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Ordering tapes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Cleaning the tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

DDS4 tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Exabyte Mammoth tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Replacing the internal SCSI tape drive . . . . . . . . . . . . . . . . . . . . . . . . . 112

Adding an external SCSI tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Removing an external SCSI tape drive . . . . . . . . . . . . . . . . . . . . . . . . . 116

Adding memory and installing CPUs. . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Preparing the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Installing the SIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Restarting the system. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Adding swap space (R3V6 or earlier) . . . . . . . . . . . . . . . . . . . . . . . . 124

Installing a CPU. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Adding or replacing a power/cooling module . . . . . . . . . . . . . . . . . . . . . . . 125

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Using the remote console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Redirecting the console using Solaris . . . . . . . . . . . . . . . . . . . . . . . . . 128

Redirecting the local console to the remote console . . . . . . . . . . . . . . . . . 129

Redirecting the remote console back to the local console . . . . . . . . . . . . . . . 130

Redirecting the console using OpenBoot mode . . . . . . . . . . . . . . . . . . . . . 131

Redirecting the local console to the remote console . . . . . . . . . . . . . . . . . 131

Redirecting the remote console back to the local console . . . . . . . . . . . . . . . 132

Contents

6 Avaya CMS Sun Enterprise 3500 Computer Hardware Installation, Maintenance, and Troubleshooting

Tool s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Using the prtdiag command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

System messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

OpenBoot PROM firmware tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Using the OpenBoot PROM tests . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Test descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Additional references . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Probing FC-AL devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Probing SCSI devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

OpenBoot diagnostic tests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Using OpenBoot firmware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Additional references . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

POST diagnostic messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Keyboard commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Diagnosing LED patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Front panel and clock+ board LED status patterns . . . . . . . . . . . . . . . . . . 149

CPU/Memory+ and I/O+ board LED status patterns . . . . . . . . . . . . . . . . . 150

Keyboard LED patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Tape drive LED status patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Power supply LED status patterns. . . . . . . . . . . . . . . . . . . . . . . . . . 152

PCM LED status patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Sun Validation Test Suite (VTS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Prerequisites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Using SunVTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Additional references . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Troubleshooting disk, CD-ROM, and DVD-ROM drives . . . . . . . . . . . . . . . . . . 155

Troubleshooting tape drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Checking tape status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Rebuilding tape device drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Troubleshooting GBIC modules and fiber cables . . . . . . . . . . . . . . . . . . . . . 160

Recovery procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Preserving data after a system failure . . . . . . . . . . . . . . . . . . . . . . . . . 161

Loss of power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Keyboard becomes unplugged. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Probe command warnings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Symptom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

System cannot read a 40-GB tape . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Symptom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Synchronizing the system clocks. . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Resetting a device alias . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Remote console port problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Symptom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Symptom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Contents

Issue 6.0 May 2005 7

Appendix A: Factory hardware installation . . . . . . . . . . . . . . . . . . . . . . . 173

General procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

ESD precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Taking inventory of the parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Computer layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Setting up the cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Identifying system boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Clock+ board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

CPU/Memory+ board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Graphics+ I/O board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

SBus+ I/O board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

FC-AL interface board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Filler panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Removing and installing boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Precautions for handling boards . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Removing a board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Installing a board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Synchronizing the clocks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Installing specific components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Installing disk drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Configuration rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Installing the SIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Applying the kernel update to 400 MHz CPUs . . . . . . . . . . . . . . . . . . . . . 192

Installing I/O cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Installing GBIC modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Installing a power/cooling module (PCM) . . . . . . . . . . . . . . . . . . . . . . . . 197

Installing an auxiliary peripheral power supply . . . . . . . . . . . . . . . . . . . . . 198

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Contents

8 Avaya CMS Sun Enterprise 3500 Computer Hardware Installation, Maintenance, and Troubleshooting

Issue 6.0 May 2005 9

Preface

Avaya Call Management System (CMS) is an application for businesses and organizations

that use Avaya communication servers to process large volumes of telephone calls using

the Automatic Call Distribution (ACD) feature. Avaya CMS supports solutions for routing

and agent selection, multi-site contact centers, remote agents, reporting, interfaces to

other systems, workforce management, desktop applications, system recovery, and quality

monitoring.

Avaya CMS is part of the Operational Effectiveness solution of the Avaya Customer

Interaction Suite.

This section includes the following topics:

●Purpose on page 10

●Intended users on page 10

●Overview on page 11

●Conventions and terminology on page 11

●Reasons for reissue on page 12

●Related documentation on page 14

●Support on page 18

Preface

10 Avaya CMS Sun Enterprise 3500 Computer Hardware Installation, Maintenance, and Troubleshooting

Purpose

Avaya Call Management System (CMS) Sun Enterprise 3500 Computer Hardware

Installation, Maintenance, and Troubleshooting, 585-215-873, is written for technicians

who install and maintain call center applications such as Avaya CMS.

The Sun Enterprise 3500 computer provides a hardware platform that supports call center

software applications, and is designed to do the following:

●Improve performance, input/output capacity, and reliability over previous computers

●Provide faster processing with multiple processors

●Improve reliability through the use of redundant power supplies, redundant cooling fans,

and an enhanced Automatic Recovery System (ARS)

●Allow for cost-effective upgrades to disk storage and memory

Intended users

This document is written for:

●Avaya support personnel

●Avaya factory personnel

Users of this document must be familiar with Avaya CMS and the Solaris operating

system.

Overview

Issue 6.0 May 2005 11

Overview

This document is organized as follows:

●Installation on page 19 – Describes how to assemble the Enterprise 3500 computer,

connect external devices, and power-up the computer.

●Maintenance on page 59 – Describes how to maintain the Enterprise 3500 computer. –

●Troubleshooting on page 127 – Describes how to troubleshoot the Enterprise 3500

computer.

●Appendix A: Factory hardware installation on page 173 – Describes how to configure

the Enterprise 3500 computer to Avaya factory specifications.

●Glossary on page 199

●Index on page 201

Conventions and terminology

If you see any of the following safety labels in this document, take careful note of the

information presented.

!CAUTION:

CAUTION: Caution statements call attention to situations that can result in harm to

software, loss of data, or an interruption in service.

!WARNING:

WARNING: Warning statements call attention to situations that can result in harm to

hardware or equipment.

!DANGER:

DANGER: Danger statements call attention to situations that can result in harm to

personnel.

!SECURITY ALERT:

SECURITY ALERT: Security alert statements call attention to situations that can increase the

potential for unauthorized use of a telecommunications system.

Preface

12 Avaya CMS Sun Enterprise 3500 Computer Hardware Installation, Maintenance, and Troubleshooting

Reasons for reissue

Issue 6.0 of this document was issued for the following changes:

●To update the model feature information (see Determining the computer model on

page 26)

●To update the modem options (Setting the remote console modem options on page 51)

●To add information about the SunSwift card (see Maintaining I/O cards on page 69)

●To add information about R3V11 and R12 disk partitioning (see Partitioning disk

drives on page 84)

●To update the tape ordering information (Ordering tapes on page 110)

●To make general wording and format corrections to the document.

Issue 5.0 of this document was issued for the following changes:

●To transition from the CentreVu®CMS name to the Avaya CMS name.

●To remove information about installing, maintaining, and troubleshooting network hubs

and Network Terminal Servers (NTS). This information is now contained in Avaya CMS

Terminals, Printers, and Modems, 585-215-874.

●To add information about checking and resetting EEPROM settings after replacing a

system board (see Resetting the EEPROM settings on page 64).

●To update the procedures for maintaining disk drives (see Maintaining disk drives on

page 78).

●To make general wording and format corrections to the document.

Issue 4.0 of this document was issued for the following changes:

●To add information about partitioning the 36-GB disk drive (see Partitioning disk

drives on page 84).

●To add information about tape drive compatibility (see Tape drive compatibility on

page 109).

●To add information about readministering system tunables when adding a CPU (see

Installing a CPU on page 124).

Issue 3.0 of this document was issued for the following changes:

●To add information about installing, partitioning, and administering disk drives for CMS

R3V9 (see Maintaining disk drives on page 78).

●To add information about ordering tapes (see Ordering tapes on page 110).

●To add information about updating the kernel with 400 MHz CPUs (see Applying the

kernel update to 400 MHz CPUs on page 192).

●To make general wording corrections to the document.

Reasons for reissue

Issue 6.0 May 2005 13

Issue 2.2 of this document was issued for the following changes:

●To add information about the new Digital Data Storage (DDS) model DDS4 tape drive

(see Parts list on page 25, Determining the computer model on page 26, Hardware

options on page 29, Cleaning the tape drive on page 110, and Tape drive LED status

patterns on page 151).

●To update the installation instructions for the I/O cards, including information about the

new SunFastEthernet card (see Maintaining I/O cards on page 69 and Installing I/O

cards on page 192).

●To update the installation instructions for HSI cards (see Installing HSI/S cards on

page 73).

●To make the organization of this book consistent with Avaya Call Management System

Sun Ultra™ 5 Computer Hardware Installation, Maintenance, and Troubleshooting,

585-215-871.

●To make general wording corrections to the document.

Issue 2.1 of this document was issued for the following changes:

●To move the hardware maintenance and troubleshooting information into this document.

This information was previously found in CentreVu Call Management System Sun

Enterprise 3500 Computer Maintenance and Troubleshooting, 585-215-875.

●To change references from Lucent Technologies to Avaya.

●To remove information about specific uninterruptible power supply (UPS) models. A

UPS is still required, but must be provided locally.

●To update the installation instructions for the I/O cards (see Maintaining I/O cards on

page 69).

●To update the disk drive maintenance procedures (see Maintaining disk drives on

page 78).

●To make general wording corrections to the document.

Preface

14 Avaya CMS Sun Enterprise 3500 Computer Hardware Installation, Maintenance, and Troubleshooting

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