Sun Microsystems Sun Ultra 20 User manual

Sun Microsystems, Inc.
www.sun.com
Submit comments about this document at: http://www.sun.com/hwdocs/feedback
Sun Ultra™ 20 Workstation
User Guide
Part No. 819-2146-13
August 2006, Revision A

Copyright 2005-2006 Sun Microsystems, Inc., 4150 Network Circle, Santa Clara, California 95054, U.S.A. All rights reserved.
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L’ABSENCE DE CONTREFAÇON.

iii
Contents
Preface xi
1. Introduction to the Sun Ultra 20 Workstation 1–1
1.1 Features 1–2
1.2 Operating System and Software 1–3
1.2.1 Preinstalled Operating System and Software 1–3
1.2.2 Supported Operating System Software 1–3
1.2.3 Supplemental CD Software 1–4
1.3 Hardware System Overview 1–5
1.3.1 External Components 1–5
1.3.2 Internal Components 1–7
1.4 Powering the Workstation On and Off 1–8
1.4.1 Powering On the Workstation 1–8
1.4.2 Powering Off the Workstation 1–9
1.4.3 Power Interruptions 1–9
1.5 Customer-Orderable Components 1–10
2. Troubleshooting 2–1
2.1 Troubleshooting Overview 2–1
2.2 Visual Inspection 2–2

iv Sun Ultra 20 Workstation User Guide • August 2006
2.2.1 Performing an External Visual Inspection 2–2
2.2.2 Performing an Internal Visual Inspection 2–2
2.3 Troubleshooting Procedures 2–4
2.4 Technical Assistance 2–7
3. Diagnostics 3–1
3.1 Pc-Check Diagnostics Overview 3–2
3.2 System Information Menu 3–3
3.3 Advanced Diagnostics 3–4
3.3.1 Hard Disk Testing 3–6
3.4 Immediate Burn-In Testing 3–8
3.5 Deferred Burn-In Testing 3–10
3.6 Create Diagnostic Partition 3–11
3.6.1 Removing Existing Partitions From a Hard Disk 3–12
3.6.2 Adding a Diagnostic Partition to the First Bootable Disk 3–13
3.6.3 Creating a Log File on the Diagnostic Partition 3–13
3.6.4 Accessing the Diagnostic Partition Under Red Hat Linux 3–14
3.6.5 Accessing the Diagnostic Partition Under the
Solaris 10 Operating System 3–16
3.6.6 Accessing the Diagnostic Partition Under Windows XP 3–17
3.7 Show Results Summary 3–18
3.8 Print Results Report 3–19
3.9 About Pc-Check 3–19
3.10 Exit to DOS 3–19
4. Maintaining the Workstation 4–1
4.1 Tools and Supplies Needed 4–1
4.2 Installation Precautions 4–1
4.2.1 ESD Precautions 4–2
4.2.2 Preinstallation Instructions 4–2

Contents v
4.2.3 Postinstallation Instructions 4–3
4.3 Opening the Workstation 4–4
4.3.1 Removing the Access Panel 4–4
4.3.2 Removing the Front Bezel 4–5
4.4 Location of Components 4–7
4.5 Component Replacement Procedures 4–8
4.5.1 Replacing or Adding Hard Disk Drives 4–9
4.5.1.1 Removing a Hard Disk Drive 4–9
4.5.1.2 Installing a Hard Disk Drive 4–10
4.5.2 Replacing the SATA Backplane 4–11
4.5.2.1 Removing the SATA Backplane 4–12
4.5.2.2 Installing the SATA Backplane 4–14
4.5.3 Replacing a DVD Drive 4–15
4.5.3.1 Removing a DVD Drive 4–15
4.5.3.2 Installing a DVD Drive 4–17
4.5.4 Replacing or Adding DIMMs 4–19
4.5.4.1 Removing a DIMM 4–19
4.5.4.2 Installing a DIMM 4–20
4.5.4.3 Reconfiguring the System Memory 4–21
4.5.5 Replacing a PCI or Graphics Card 4–21
4.5.5.1 Removing a PCI or Graphics Card 4–22
4.5.5.2 Installing a PCI or Graphics Card 4–24
4.5.6 Replacing the System Battery 4–28
4.5.7 Replacing the System Fan 4–30
4.5.7.1 Removing the System Fan 4–30
4.5.7.2 Installing the System Fan 4–31
4.5.8 Replacing the Power Supply 4–33
4.5.8.1 Removing the Power Supply 4–33

vi Sun Ultra 20 Workstation User Guide • August 2006
4.5.8.2 Installing the Power Supply 4–36
4.5.9 Replacing the I/O Board Assembly 4–37
4.5.9.1 Removing the I/O Board Assembly 4–37
4.5.9.2 Installing the I/O Board Assembly 4–40
4.5.10 Replacing System Cables 4–41
4.5.11 Replacing a CPU 4–44
4.5.11.1 AMD Opteron Model 180 CPU 4–44
4.5.11.2 Removing a Heatsink and CPU 4–45
4.5.11.3 Installing a Heatsink and CPU 4–49
4.5.12 Replacing the Motherboard 4–53
4.5.13 Removing the Motherboard 4–53
4.5.14 Installing the Motherboard 4–56
A. System Specifications A–1
A.1 Physical Specifications A–1
A.2 Power Specifications A–2
A.3 Environmental Specifications A–3
B. Setting Up Multiple Monitor Access B–1
B.1 Enabling the Onboard ATI Graphics Controller for Linux or Windows XP
B–2
B.2 Enabling the Onboard ATI Graphics Controller After Solaris Installation
B–3
B.3 Enabling the Onboard ATI Graphics Controller Before Solaris Installation
B–4
C. BIOS POST Codes C–1
Index Index–1

vii
Figures
FIGURE 1-1 Front Panel 1–5
FIGURE 1-2 Back Panel 1–6
FIGURE 1-3 Sun Ultra 20 Workstation System Components 1–7
FIGURE 4-1 Removing the Side Panel 4–4
FIGURE 4-2 Releasing the Bezel Tabs 4–5
FIGURE 4-3 Removing the Bezel 4–6
FIGURE 4-4 Sun Ultra 20 Workstation System Components 4–7
FIGURE 4-5 Removing a Hard Drive 4–9
FIGURE 4-6 Installing a Hard Drive 4–10
FIGURE 4-7 Location of the SATA Backplane 4–12
FIGURE 4-8 Removing the SATA Backplane 4–13
FIGURE 4-9 Installing the SATA Backplane 4–14
FIGURE 4-10 Removing the DVD Drive 4–16
FIGURE 4-11 Installing the DVD Drive 4–17
FIGURE 4-12 Location of Power and IDE Cables 4–18
FIGURE 4-13 DIMM Locations 4–19
FIGURE 4-14 Removing a DIMM 4–20
FIGURE 4-15 Installing a DIMM 4–21
FIGURE 4-16 Removing a PCI Card 4–22
FIGURE 4-17 Removing a Graphics Card 4–23

viii Sun Ultra 20 Workstation User Guide • August 2006
FIGURE 4-18 Locations of PCI and Graphics Card Slots 4–25
FIGURE 4-19 Installing a PCI card 4–26
FIGURE 4-20 Installing a Graphics Card 4–27
FIGURE 4-21 Removing the System Battery 4–28
FIGURE 4-22 Installing a System Battery 4–29
FIGURE 4-23 Position of the System Fan 4–30
FIGURE 4-24 Removing the System Fan 4–31
FIGURE 4-25 Installing the System Fan 4–32
FIGURE 4-26 Locations of Power Supply and Cables 4–33
FIGURE 4-27 Locations of Power Supply Connections on the Motherboard 4–34
FIGURE 4-28 Removing the Power Supply From the Chassis 4–35
FIGURE 4-29 Installing the Power Supply Into the Chassis 4–36
FIGURE 4-30 Position of the I/O Board Assembly in the Chassis 4–38
FIGURE 4-31 Removing I/O Board 4–39
FIGURE 4-32 Installing the I/O Board Assembly 4–40
FIGURE 4-33 Motherboard Cable Locations 4–42
FIGURE 4-34 Cabling Diagram 4–43
FIGURE 4-35 Heatsink/fan Assembly for AMD Opteron 180 Processor 4–44
FIGURE 4-36 Unlatching the Heatsink/Fan Assembly 4–46
FIGURE 4-37 Removing the Heatsink/Fan Assembly From the Motherboard 4–47
FIGURE 4-38 Removing the CPU From the Workstation 4–48
FIGURE 4-39 Installing the CPU 4–49
FIGURE 4-40 Installing the Heatsink/Fan Assembly 4–51
FIGURE 4-41 Securing the Heatsink/Fan Assembly Latches 4–52
FIGURE 4-42 Removing the Motherboard Screws 4–54
FIGURE 4-43 Removing the Motherboard From the Chassis 4–55
FIGURE 4-44 Installing the Motherboard 4–56
FIGURE C-1 Location of Port 80 Code LED C–2

ix
Tables
TABLE 1-1 Sun Ultra 20 Workstation Features 1–2
TABLE 1-2 Front Panel 1–5
TABLE 1-3 Back Panel 1–6
TABLE 1-4 System Components 1–7
TABLE 2-1 Troubleshooting Procedures 2–4
TABLE 2-2 Sun Web Sites and Telephone Numbers 2–7
TABLE 3-1 System Information Menu Options 3–3
TABLE 3-2 Advanced Diagnostics Menu Options 3–4
TABLE 3-3 Continuous Burn-in Testing Options 3–9
TABLE 4-1 System Components 4–7
TABLE 4-2 PCI and Graphics Cards Slots 4–25
TABLE 4-3 Battery Specifications 4–28
TABLE 4-4 Power Supply Cable Connections 4–34
TABLE 4-5 Cable Connections 4–42
TABLE A-1 Sun Ultra 20 Workstation Physical Specifications A–1
TABLE A-2 Input Voltage Range A–2
TABLE A-3 Input Frequency Range A–2
TABLE A-4 Input Current A–2
TABLE A-5 Sun Ultra 20 Workstation Environmental Specifications A–3
TABLE C-1 BIOS Port 80 POST Codes C–2

xSun Ultra 20 Workstation User Guide • August 2006

xi
Preface
The Sun Ultra 20 Workstation User Guide provides a detailed description of the
hardware and software applications used to support the Sun Ultra 20 Workstation.
This book is intended for system administrators, network administrators, or service
technicians who have knowledge of workstation hardware and software.
How This Document Is Organized
Chapter 1 contains an overview of the Sun Ultra 20 Workstation.
Chapter 2 contains information on troubleshooting the workstation.
Chapter 3 contains information on diagnostics.
Chapter 4 contains information on removing and replacing components.
Appendix A contains information on system specifications.
Appendix B contains information on using multiple monitors with the Sun Ultra 20
Workstation.
Appendix C contains information on BIOS POST codes.

xii Sun Ultra 20 Workstation User Guide • August 2006
Shell Prompts
Typographic Conventions
Shell Prompt
C shell machine-name%
C shell superuser machine-name#
Bourne shell and Korn shell $
Bourne shell and Korn shell superuser #
Typeface*
* The settings on your browser might differ from these settings.
Meaning Examples
AaBbCc123 The names of commands, files,
and directories; on-screen
computer output
Edit your.login file.
Use ls -a to list all files.
% You have mail.
AaBbCc123 What you type, when contrasted
with on-screen computer output
%su
Password:
AaBbCc123 Book titles, new words or terms,
words to be emphasized.
Replace command-line variables
with real names or values.
Read Chapter 6 in the User’s Guide.
These are called class options.
You must be superuser to do this.
To delete a file, type rm filename.

Preface xiii
Related Documentation
The document set for the Sun Ultra 20 Workstation is described in the Where To Find
Documentation sheet that is packed with your system, and all documents are posted
at the product’s documentation site. See the following URL:
http://www.sun.com/products-n-
solutions/hardware/docs/Workstation_Products/Workstations/ultra_
20/index.html
Translated versions of some of these documents are available at the product’s
documentation site in Simplified Chinese, Traditional Chinese, French, German,
Italian, Japanese, Korean, Russian, Spanish, and Swedish.
English documentation is revised more frequently and might be more up-to-date
than the translated documentation.
Documentation, Warranty, Support,
and Training URLs
Sun Function URL Description
Hardware
Documentation
http://www.sun.com/documentation Sun hardware documentation
Software
Documentation
http://docs.sun.com Solaris and other software documentation
Warranty http://www.sun.com/service/support/
warranty/index.html
View specific details regarding your
warranty
Support http://www.sun.com/support/ Obtain technical support, including
patches
Training http://www.sun.com/training/ Learn about Sun courses and educational
offerings

xiv Sun Ultra 20 Workstation User Guide • August 2006
Third-Party Web Sites
Sun is not responsible for the availability of third-party web sites mentioned in this
document. Sun does not endorse and is not responsible or liable for any content,
advertising, products, or other materials that are available on or through such sites
or resources. Sun will not be responsible or liable for any actual or alleged damage
or loss caused by or in connection with the use of or reliance on any such content,
goods, or services that are available on or through such sites or resources.
Sun Welcomes Your Comments
Sun is interested in improving its documentation and welcomes your comments and
suggestions. You can submit your comments by going to:
http://www.sun.com/hwdocs/feedback/
Please include the title and part number of your document with your feedback: Sun
Ultra 20 Workstation User Guide, 819-2146-13.

1-1
CHAPTER 1
Introduction to the Sun Ultra 20
Workstation
This chapter provides an overview of the Sun Ultra 20 Workstation, as well as
power-on and power-off procedures and information on adding more components.
The following sections are included in this chapter:
■Section 1.1, “Features” on page 1-2
■Section 1.2, “Operating System and Software” on page 1-3
■Section 1.3, “Hardware System Overview” on page 1-5
■Section 1.4, “Powering the Workstation On and Off” on page 1-8
■Section 1.5, “Customer-Orderable Components” on page 1-10

1-2 Sun Ultra 20 Workstation User Guide • August 2006
1.1 Features
TABLE 1-1 shows the system’s key components.
TABLE 1-1 Sun Ultra 20 Workstation Features
Component Description
CPU • One single- or dual-core AMD Opteron processor
• Processor frequencies: 1.8 GHz and faster
• Up to 1 MB level 2 cache
Memory • Four DIMM slots
• 256 MB, 512 MB, or 1 GB unbuffered DDR 400 SDRAM (3.05 cm
max. height) modules supported
Media storage DVD-ROM or DVD-RW
Hard disk drives Up to two SATA disk drivers
Power supply 400W PSU
Network I/O Onboard 10/100/1000BASE-T Gigabit Ethernet controller
Video Onboard ATI graphics controller with DB15 VGA graphics
connector
PCI I/O • One PCI Express x16 graphics slot
• Two PCI Express x1 expansion slots
• Four PCI 33 MHz 32-bit slots
Other I/O • Six USB 2.0 connectors (two on the front and four on the back of
the workstation)
• Two IEEE 1394 (FireWire) connectors on the front panel
• Line-in/line-out jacks on the back panel
• Microphone-in jack on the front panel
• Headphone-out jack on the front panel
• Onboard PCI graphics controller with 8 MB memory
Hardware RAID Hardware RAID 0 and 1 for internal SATA disks
• RAID 0 – stripped
• RAID 1 – mirrored

Chapter 1 Introduction to the Sun Ultra 20 Workstation 1-3
1.2 Operating System and Software
The following sections describe the preinstalled and supported software for the Sun
Ultra 20 Workstation.
1.2.1 Preinstalled Operating System and Software
Solaris™ 10 Operating System, Sun™ Studio 10, Sun Java™ Studio Creator, and Sun
Java™ Studio Enterprise software are preinstalled on your system.
For information on configuring the preinstalled Solaris 10 and other software for the
Sun Ultra 20 Workstation, refer to the Sun Ultra 20 Workstation Getting Started Guide,
819-2148.
For detailed information on Solaris 10 and other software, see the Sun software
documentation site at:
http://docs.sun.com
1.2.2 Supported Operating System Software
Your Sun Ultra 20 Workstation has the Solaris 10 Operating System preinstalled. If
you want to install another operating system on your workstation, the following
additional operating systems (or later versions) are supported for the Sun Ultra 20
Workstation:
■Solaris 10 Operating System
■Red Hat Enterprise Linux 3 WS Update 6, 32-bit and 64-bit
■Red Hat Enterprise Linux 4 WS Update 2, 32-bit and 64-bit
■SUSE Linux Enterprise System 9 SP 3 32-bit and 64-bit
■Windows XP, 32-bit (SP2) and 64-bit (WHQL certified)
Instructions for installing these operating systems are available in the media sets that
are packaged with the operating system software. For an updated list of supported
operating systems, refer to the the following web site:
http://www.sun.com/ultra20
If you want to run Red Hat Enterprise Linux WS or SUSE Linux Enterprise System
on the Sun Ultra 20 Workstation, you can order it from the from the following web
site:
http://wwws.sun.com/software/linux/index.html

1-4 Sun Ultra 20 Workstation User Guide • August 2006
Before installing an operating system, refer to the Sun Ultra 20 Workstation Getting
Started Guide, 819-2148,for further information on updates and drivers that must be
installed.
1.2.3 Supplemental CD Software
The Sun Ultra 20 Workstation Supplemental CD, included with the workstation,
contains the following software:
■Supplemental drivers to support preinstalled or user-installed operating systems.
See the Sun Ultra 20 Workstation Getting Started Guide, 819-2148, for information on
installing these drivers.
■Eurosoft Pc-Check diagnostics software, which provides various diagnostics
testing options for the Sun Ultra 20 Workstation. See Section , “Diagnostics” on
page 3-1 for more information.
■Erase Primary Boot Hard Disk utility to erase the preinstalled operating system
■XpReburn utility to add drivers to an existing XP installation CD
■Open DOS

Chapter 1 Introduction to the Sun Ultra 20 Workstation 1-5
1.3 Hardware System Overview
The following sections describe the hardware orientation and features of your Sun
Ultra 20 Workstation.
1.3.1 External Components
This section describes the front and back panels of the Sun Ultra 20 Workstation.
FIGURE 1-1 illustrates the front panel of the Sun Ultra 20 Workstation.
.
FIGURE 1-1 Front Panel
TABLE 1-2 Front Panel
Label Button/LED/Port Label Button/LED/port
1 Power button 4 Two USB ports
2 Power LED 5 Microphone-in jack
3 Two 1394 (FireWire) ports 6 Headphone-out jack
12 3 456

1-6 Sun Ultra 20 Workstation User Guide • August 2006
FIGURE 1-2 depicts the back panel of the Sun Ultra 20 Workstation.
FIGURE 1-2 Back Panel
TABLE 1-3 Back Panel
Label Connector/Slot Label Connector/Slot
1 Power connector 7 Ethernet connector
2 Power switch 8 Four USB connectors
3 Onboard DB15 VGA graphics
connector
9 PCI Express x16 graphics slot
4 Microphone jack 10 Four PCI slots
5 Line-in jack 11 Two PCI Express x1 slots
6 Line-out jack
1
8
4
6
3
5
7
9
10
11
2