Supra Phone User manual

eKEY™for iPhone
User Manual

ii
Copyright © 2010 UTC Fire & Security. All rights reserved.
Rev 02 April 2011
Disclaimer The information in this document is subject to change without notice. UTC Fire & Security
(“UTCFS”) assumes no responsibility for inaccuracies or omissions and specically disclaims any
liabilities, losses, or risks, personal or otherwise, incurred as a consequence, directly or indirectly,
of the use or application of any of the contents of this document. For the latest documentation,
contact Supra or visit us online at www.supraekey.com.
This publication may contain examples of screen captures and reports used in daily operations.
Examples may include ctitious names of individuals and companies. Any similarity to names and
address of actual businesses or persons is entirely coincidental.
Trademarks and
patents
Supra, eKEY, and iBox are registered trademarks of UTC Fire & Security. iPhone is a trademark of
Apple, Inc., registered in the U.S. and other countries. Google Maps is a trademark of Google Inc.
Other trade names used in this document may be trademarks or registered trademarks of the
manufacturers or vendors of the respective products.
Intended use Use this product only for the purpose it was designed for. For the latest product information,
contact Supra or visit us online at www.supraekey.com.
Rules and
regulations relating
to the use of the
service
Key Possession. Each keyholder (“Keyholder”) is responsible for the key (“Key”) issued to him or
her.
Current Update. The Key must be updated in order to access keyboxes (“Keyboxes”). The Key
cannot be updated unless the Keyholder is in good standing with the organization (“Organization”)
and UTC Fire & Security, Americas Corp. (“UTCFS”), is authorized to use the Service, and is in
compliance with the obligations for the use of the Service including, without limitation, these rules
and regulations.
Equipment Security. It is necessary to maintain the security and the personal identication number
(“PIN”) of the Key to prevent the use of the Key and the Service by unauthorized persons. Each
person in possession of a Key, whether such Key is being actively used or not, shall abide by the
following terms and conditions:
To keep the Key in authorized Keyholder’s possession or in a safe place at all times;
Not to allow the PIN for the Key to be displayed on or attached to the Key for any purpose
whatsoever or to be disclosed to any third party;
Not to lend or otherwise transfer the Key to any other person or entity, or permit any other person
or entity to use the Key for any purpose whatsoever, whether or not such other person or entity is
authorized to use the Key;
Not to duplicate the Key or allow any other person to do so;
Not to assign, transfer or pledge the Key;
Not to (i) destroy, alter, reproduce, modify, adapt, translate, reverse engineer, de-compile,
disassemble or tamper with the Key or knowingly or unknowingly allow anyone else to do so; or (ii)
provide or otherwise make available the software or any part or copies thereof to any third party;
To notify your Organization or UTCFS within forty-eight (48) hours if the Key is lost or stolen;
To follow all additional security procedures as specied by your Organization; and
To safeguard the code for each Keybox from all other individuals and entities, whether or not they
are authorized users of the service.
Keybox Authorization. Before a Keybox is installed or used on any piece of real property, the prior
written authorization to install or use a Keybox must be obtained from the property owner, as well
as from any tenant(s) in possession of the property, if applicable. Extreme care shall be used to
ensure that all doors to the listed property and the Keybox are locked. All owners and/or tenant(s)
of real property shall be informed that the Keybox is not designed to be, or intended as, a security
device.

iii
Contents
Rules and regulations ....................................................................................................... ii
Preface................................................................................................................................ v
Safety Terms and Symbols ........................................................................................... v
Chapter 1 Introduction ....................................................................................1
Overview............................................................................................................................. 2
Requirements ............................................................................................................... 2
eKEY Software ............................................................................................................. 2
eKEY Adapter ............................................................................................................... 3
SupraWEB.................................................................................................................... 3
KIMvoice....................................................................................................................... 3
eKEY Setup......................................................................................................................... 4
Install eKEY Software ................................................................................................... 4
Authorize eKEY ............................................................................................................ 5
Customize PIN.............................................................................................................. 5
Audio and Vibrate Settings ........................................................................................... 6
Chapter 2 Updating..........................................................................................8
Updating ............................................................................................................................. 9
Manual Update ............................................................................................................. 9
Disable Automatic Update .......................................................................................... 11
Chapter 3 Accessing iBoxes.........................................................................12
Accessing iBoxes ............................................................................................................ 13
Supra eKEY Adapter................................................................................................... 13
Release the Key Container......................................................................................... 14
Place Listing Keys in the iBox..................................................................................... 15
Feedback.................................................................................................................... 15
Showing Hours ........................................................................................................... 16
Call Before Showing (CBS) ........................................................................................ 16
Cooperating ................................................................................................................ 17
Release the Shackle .................................................................................................. 17
Remove the Shackle................................................................................................... 18
iBox Inventory.................................................................................................................. 19
View iBox Inventory and Detail Information................................................................ 19
Add Keybox to your Inventory..................................................................................... 19
Delete an iBox from your Inventory ............................................................................ 20
Read Activity............................................................................................................... 21
View Showing Activity ................................................................................................. 22
Change iBox Settings ................................................................................................. 22
Chapter 4 MLS Listings and Roster .............................................................25
eKEY Professional ........................................................................................................... 26
Settings for eKEY Professional................................................................................... 26
Listings ............................................................................................................................. 28
Market Area ................................................................................................................ 28
Update Listings........................................................................................................... 29

iv
View Listings............................................................................................................... 29
Delete Listings ............................................................................................................ 36
Roster................................................................................................................................ 37
View Roster ................................................................................................................ 37
Delete Roster.............................................................................................................. 38
Chapter 5 Showing Activity ..........................................................................39
Showing Activity .............................................................................................................. 40
Voice Report ............................................................................................................... 40
Showing Notications Messages................................................................................ 40
Showings Activity on iPhone....................................................................................... 42
Disable eKEY Showing Notications .......................................................................... 43
Update Listing ID ........................................................................................................ 43
Chapter 6 Support and Troubleshooting .....................................................44
Support ............................................................................................................................. 45
Training Library........................................................................................................... 45
Help Screens .............................................................................................................. 46

v
Preface
This is the eKEY for iPhone User Manual. This document includes an overview of the product and
detailed instructions explaining:
• how to set up your eKEY software;
• how to update your eKEY to access an iBox;
• how to access iBoxes;
• how to view MLS listing and roster data; and
• how to view showing activity.
There is also information describing how to contact technical support if you have questions or concerns.
For specic information about your iPhone, refer to the documentation that was provided with your
iPhone. For additional information on using your Supra eKEY software, visit www.supraekey.com and
click on the Training Resources link.
The following conventions are used in this document:
Bold Menu items and buttons.
Italic Emphasis of an instruction or point; special terms.
File names, path names, windows, panes, tabs, elds, variables, and other GUI elements.
Titles of books and various documents.
Blue italic (Electronic version.) Hyperlinks to cross-references, related topics, and URL addresses.
Monospace Text that displays on the computer screen.
Programming or coding sequences
Safety Terms and Symbols
These terms may appear in this manual:
CAUTION: Cautions identify conditions or practices that may result in damage to the equipment or other
property.

1Chapter 1
Introduction
Chapter 1 Introduction
This chapter provides an overview of the eKEY software and explains how to
set up your eKEY software.
In this chapter:
Overview .................................................................................................. 2
Requirements ..................................................................................... 2
eKEY software..................................................................................... 2
eKEY Adapter...................................................................................... 3
SupraWEB........................................................................................... 3
KIMvoice.............................................................................................. 3
eKEY Setup .............................................................................................. 4
Install eKEY Software.......................................................................... 4
Authorize eKEY ................................................................................... 5
Customize PIN..................................................................................... 5
Audio and Vibrate Settings.................................................................. 6

2Chapter 1
Introduction
Overview
The eKEY software and eKEY Adapter allow you use your iPhone to access Supra iBoxes placed at
real estate listings.
Requirements
• iPhone, iPhone 3G, iPhone 3GS, iPhone 4, iPad 3G, or iPad 2 3G
• OS 3.1.3 or greater
• Data plan on your iPhone through your cellular provider
• Supra eKEY Adapter for iPhone
eKEY Software
The eKEY software for iPhones allows you to:
• Obtain the listing keys from an iBox
• Open the shackle on a iBox to place it on a listing or remove from a listing
• Manage and view your iBox inventory and change iBox settings
• Read an iBox to view showing history
• View showing notices and messages
• View MLS information and roster — for eKEY Professional subscribers only
Figure 1. eKEY Basic Home screen

3Chapter 1
Introduction
The eKEY software connects regularly to the Supra network using your cellular Internet service. During
the connection, the eKEY software sends showing data to the Supra network, updates the eKEY to
access iBoxes, and receives messages and showing notications. During the rst eSYNC of each day,
the MLS listing and roster data is updated if you subscribe to eKEY Professional.
eKEY Adapter
The Supra eKEY Adapter provides an infrared signal from your iPhone that can be received by an
iBox. The Supra eKEY Adapter has a key ring for easy placement on your key chain, a connector that
connects to your iPhone, and an infrared lens used for communicating with iBoxes.
SupraWEB
SupraWEB is the agent website, available at www.supraekey.com where you can go to:
• Obtain an update code for your key
• Identify the name of a keyholder by key serial number
• Manage your iBox inventory and listing information
• View, email, and schedule activity reports
• View and send showing feedback
• Manage your bill
• Change your PIN code
• Set up your market area (eKEY Professional subscribers)
• Obtain an authorization code for installing eKEY software
SupraWEB can also be accessed using your iPhone by opening the eKEY application and selecting the
SupraWEB icon on the second page.
KIMvoice
KIM, the Keybox Information Manager, is the Supra network that maintains the key and keybox data.
Automated voice access to KIM is available by calling 888-968-4032.

4Chapter 1
Introduction
eKEY Setup
This section explains how to install the eKEY software onto your iPhone and authorize the applications.
Install eKEY Software
The eKEY software is installed through the App Store. You must have an iTunes account set up through
Apple in order to install the Supra eKEY software.
To install the eKEY software on your iPhone:
1. On your iPhone, launch the App Store by selecting the App Store icon.
2. Select Search and search for Supra eKEY.
3. Select the Supra eKEY application.
4. Select the FREE button and then select INSTALL.
5. Enter your iTunes password and click OK.
Once the software is installed, the eKEY icon is shown in the list of applications on your iPhone.
Figure 2. eKEY icon

5Chapter 1
Introduction
Authorize eKEY
Once the eKEY software is installed, it must be authorized before it can be used. To authorize the eKEY
software, you’ll need your 30-digit Authorization code.
New eKEY users can obtain an authorization code from the Association/Board/MLS. Existing eKEY
users can obtain an authorization code by logging into SupraWEB and selecting the Authorization
Code link.
Demo mode is available for customers who have not yet subscribed to eKEY service. Demo mode
allows you to view the eKEY software but you cannot interact with iBoxes.
To authorize your eKEY software:
1. Launch the eKEY application by selecting the eKEY icon.
2. Select Activate eKEY.
3. Following the onscreen prompts, enter your 30-digit Authorization code.
4. Select Authorize.
Figure 3. Authorize eKEY screen
5. Your device will automatically connect and authorize and update the eKEY to access iBoxes.
Customize PIN
You can customize the PIN code you use with your eKEY software.

6Chapter 1
Introduction
To customize your PIN:
1. On your computer navigate to www.supraekey.com.
2. Select Agents-Log on to SupraWEB.
3. Enter your user ID and password and select Submit. If you haven’t registered for a single sign
on (SSO) user ID and password yet, click the How to get access link to register for a login.
4. Select Change PIN.
Figure 4. Change PIN Code screen
5. Enter your current PIN code.
6. Enter the new PIN code you would like to use and re-enter to conrm.
7. Click Save.
8. On your iPhone, select the eKEY icon to open the eKEY application.
9. Select Update.
10. Select Wireless Update to do a wireless manual update.
Audio and Vibrate Settings
The eKEY software uses several audio tones along with messages on the screen to communicate the
status of keybox operations and to alert you when you receive a new showing or message. If an error
occurs, your iPhone will vibrate in addition to sounding a buzz tone.
The audio and vibrate feedback in the eKEY software can be disabled. Disabling the audio or vibrate
feedback in the eKEY software does not affect other iPhone applications.
To disable the audio or vibrate in the eKEY software:
1. On your iPhone, select the eKEY icon to open the eKEY application.
2. Select Settings.
Note: If you have eKEY Professional, the Settings icon is on the second page of icons.

7Chapter 1
Introduction
3. Set the Audio Feedback or Vibrate Feedback option.
4. Select Home to return to the eKEY main screen.
Figure 5. Disable Audio or Vibrate Feedback

8Chapter 2
Updating
Chapter 2 Updating
This chapter explains how to update your eKEY software.
In this chapter:
Updating................................................................................................... 9
Manual Update .................................................................................... 9
Disable Automatic Update ..................................................................11

9Chapter 2
Updating
Updating
Updating the eKEY software allows your iPhone to access iBoxes.
The eKEY software expires each night at midnight. The eKEY software automatically updates the rst
time each day when the eKEY application is launched by connecting to the Supra network using your
smartphone’s cellular or WiFi service.
In order for an update to occur, your iPhone needs to be in cell coverage and you need to be in good
standing with your Organization and with Supra.
You can see if your eKEY software is expired when you open the eKEY application. The Update icon
shows a red X through the icon when the eKEY software is expired.
Figure 6. Key Expired icon for eKEY Basic main menu and eKEY Professional main menu
If your eKEY software did not update because the automatic update is turned off in your eKEY
software, the next time you press the Obtain Key, Open Shackle, Add Keybox, Read Activity, or Update
icons, you will be prompted to do a wireless update or enter an emergency update code.
Manual Update
If your eKEY software is expired and you are in cell coverage, you can do a wireless manual update.
1. Select the eKEY icon to open the eKEY application.
2. Select Update (see gure 7 on page 10).
3. Select Wireless Update to do a wireless manual update.
If your eKEY software is expired and you are out of cell coverage, you can manually update by
obtaining and entering an update code.

10Chapter 2
Updating
To obtain an update code from SupraWEB:
1. Go to www.supraekey.com and click Agents-Log on to SupraWEB.
2. Enter your user ID and password and click Submit.
3. Select the Update Code link under Quick Links. The update code displays.
To obtain an update code from KIMvoice:
1. Call KIM at 1-888-968-4032.
2. When prompted, enter your eKEY serial number and PIN code into the phone, followed by the #
sign.
3. Press 1 on the phone for an update code.
To enter the update code into the eKEY software:
1. Select the eKEY icon to open the eKEY application.
2. Select Update.
3. Select Emergency Update Code.
4. Enter the update code.
Figure 7. Enter Update Code
The number of consecutive update codes you can get is limited. Once you reach your update code
limit, your eKEY software must do a wireless update before you can obtain any additional update
codes.

11Chapter 2
Updating
Disable Automatic Update
You can turn off the automatic key update. If you disable the automatic key update, be sure to update
your eKEY software before going out to a listing To disable the automatic key update:
1. Select the eKEY icon to open the eKEY application.
2. Select Settings.
Note: If you have eKEY Professional, the Settings icon is on the second page of icons.
3. Turn the Automatic Update option off.
4. Select Home to return to the eKEY menu.
Figure 8. Disabling Automatic Updates
In addition to the automatic update the rst time the eKEY software is launched each day, the eKEY
software automatically updates and sends showing information immediately after each key container
opening and shackle release.

12Chapter 3
KeyBoxes
Chapter 3 Accessing iBoxes
This chapter explains how to access and manage iBoxes and gives
information on Call Before Showing (CBS) and accessing cooperating keybox
systems.
In this chapter:
Accessing iBoxes.................................................................................. 13
Supra eKEY Adapter ......................................................................... 13
Release the Key Container................................................................ 14
Place Listing Keys in the iBox ........................................................... 15
Feedback........................................................................................... 15
Showing Hours .................................................................................. 16
Call Before Showing (CBS) ............................................................... 16
Cooperating....................................................................................... 17
Release the Shackle ......................................................................... 17
Remove the Shackle ......................................................................... 18
iBox Inventory ....................................................................................... 19
View iBox Inventory and Detail Information....................................... 19
Add Keybox to your Inventory ........................................................... 19
Delete an iBox from your Inventory ................................................... 20
Read Activity...................................................................................... 21
View Showing Activity........................................................................ 22
Change iBox Settings........................................................................ 22

13Chapter 3
KeyBoxes
Accessing iBoxes
The eKEY software allows you to access Supra iBoxes to:
• release the key container
• release the shackle
• change the settings in your iBoxes
• read the showing history stored in a iBox
Figure 9. Supra iBoxes
The iPhone communicates with the iBox and iBox BT using infrared technology. You’ll need the Supra
eKEY adapter to access iBoxes with your iPhone. The eKEY adapter translates the signal from your
iPhone into an infrared signal that can be understood by the iBox. The distance between the eKEY
adapter and the infrared lens on the iBox should be less than a foot. Direct sunlight can interfere with
the infrared communication, so you may need to shade the area between the eKEY adapter and the
iBox.
Supra eKEY Adapter
In order to communicate with iBoxes, the Supra eKEY Adapter must be connected to your iPhone. The
eKEY Adapter enables the eKEY software to communicate with an iBox.
To interact with iBoxes, connect your eKEY Adapter to your iPhone. The eKEY Adapter does not have
to be connected to your iPhone when you are not accessing iBoxes.
When prompted by the eKEY software, point the infrared port on the eKEY Adapter towards the infrared
lens on the iBox.
Tip: When the eKEY Adapter and iBox are communicating, they should be less than foot between
your eKEY Adapter and the iBox Direct sunlight can interfere with infrared communication
so you may need to shade the area between the eKEY Adapter and iBox when they are
communicating.
iBox BT iBox
infrared lens
shackle shackle
infrared lens

14Chapter 3
KeyBoxes
Figure 10. Supra eKEY Adapter
Key ring for easy
placement on key chain
iPhone
connector Infrared port
cap
Release the Key Container
To release the key container on an iBox when showing a listing or placing or removing the listing keys
in an iBox:
1. Select the eKEY icon to open the eKEY application.
2. Select Obtain Key.
3. Enter your PIN code.
4. Connect your eKEY Adapter to your iPhone if it’s not already connected and select Begin.
5. Point the infrared port on the eKEY Adapter at the infrared lens on the iBox.
Note: You have 5 minutes after pressing Begin before you have to aim the eKEY Adapter at
the iBox. This gives you an opportunity to enter your PIN in the car and then walk up to the door.
Figure 11. Obtain Key

15Chapter 3
KeyBoxes
6. Upon success, press up on the bottom of the iBox to release the key container. The key
container will relock after 30 seconds.
7. If a business card, agent notes, or a listing yer has been programmed into the iBox, the
information displays on your iPhone. Drag down to see any additional information.
Your iPhone connects to the network and sends the showing information immediately after you obtain a
key.
Place Listing Keys in the iBox
Before closing the key container, verify that all items are well inside and that the front is not bowing or
bulging out. If you are a listing agent, always make sure that you have a spare set of listing keys before
you close the key container.
Caution: Do not place ID tags, key rings, or loose objects in the key container. They can jam the container.
To close the key container, turn it so the compartment holding the keys is facing you. Insert the key
container into the bottom of the iBox and push up until it closes.
Feedback
A feedback alert screen is displayed after the key container opens if the iBox is set to ask for feedback
after a listing is shown. This gives you an opportunity to provide feedback about the showing to the
listing agent.
If you select Ignore, no feedback will be sent to the listing agent.
Select Leave Feedback to enter feedback information to send to the listing agent. You can select
where you heard about the listing, the level of interest in the property, whether the listing price is within
the buyer’s range, and you can enter any notes about the showing.
Figure 12. Leave Feedback