SUPREME Vivotek SD9361-EH User manual

User’s Manual
Speed Dome
Network Camera
2MP • 20x / 30x Zoom • 60fps • NEMA 4x • IP68 •
Extreme Weatherproof
SD9362-EH/EHL
SD9361-EH/EHL
Rev. 1.0

VIVOTEK
2 - User's Manual
Table of Contents
Overview.......................................................................................................................................................4
Revision History ......................................................................................................................................4
Read Before Use.....................................................................................................................................5
Package Contents ...................................................................................................................................5
Symbols and Statements in this Document.............................................................................................5
Physical Description .............................................................................................................................6
Hardware Installation ...............................................................................................................................9
Network Deployment .............................................................................................................................20
Software Installation ..............................................................................................................................23
Ready to Use.........................................................................................................................................24
Accessing the Network Camera .................................................................................................................25
Using Web Browsers.............................................................................................................................25
Using RTSP Players..............................................................................................................................27
Using 3GPP-compatible Mobile Devices...............................................................................................28
Using VIVOTEK Recording Software ....................................................................................................29
Main Page ..................................................................................................................................................30
Client Settings ............................................................................................................................................36
Conguration ..............................................................................................................................................41
System > General settings ....................................................................................................................42
System > Homepage layout .................................................................................................................43
System > Logs ......................................................................................................................................46
System > Parameters ...........................................................................................................................47
System > Maintenance..........................................................................................................................48
Media > Image ....................................................................................................................................52
Media > Video .......................................................................................................................................61
Media > Audio........................................................................................................................................68
Network > General settings...................................................................................................................69
Network > Streaming protocols ...........................................................................................................77
Network > DDNS .................................................................................................................................81
Network > SNMP (Simple Network Management Protocol)..................................................................86
Security > User Account........................................................................................................................87
Security > HTTPS (Hypertext Transfer Protocol over SSL) ........................................................88
Security > Access List .........................................................................................................................95
PTZ > PTZ settings ............................................................................................................................100
Event > Event settings ........................................................................................................................107
Applications > Motion detection...........................................................................................................122
Applications > DI and DO ..................................................................................................................125
Applications > Audio detection ..........................................................................................................126
Applications > VADP (VIVOTEK Application Development Platform) ................................................128
Recording > Recording settings .........................................................................................................131
Local storage > SD card management................................................................................................136
Local storage > Content management ................................................................................................137

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User's Manual - 3
Appendix ................................................................................................................................................................. 140
URL Commands for the Network Camera.......................................................................................................... 140
Technical Specications ..................................................................................................................................... 238
Technology License Notice................................................................................................................................. 239
Electromagnetic Compatibility (EMC)................................................................................................................. 240

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Overview
VIVOTEK’s SD9361/SD9862-EH/EHL is a high performance H.265 Full HD speed dome network
camera. Armed with a 20x or 30x optical zoom lens, the camera is able to capture ne details
at top-notch quality. By combining both H.265 and VIVOTEK’s Smart Stream II technology, it is
capable of reducing both bandwidth and storage consumption by up to 80%* while maintaining
the highest standard of image quality.
Offering extra smooth video quality with resolutions of up to 60 fps @ 1920x1080, the SD9361-
EH/EHL is also equipped with WDR Pro technology and IR-cut filter for seamless day/night
operation. This enables the camera to cope effortlessly with the challenging lighting conditions
faced in 24/7 surveillance. The SD9361/SD9362-EH/EHL also provides fast, precise movement
with continuous 360-degree pan and 110-degree tilt, and easy-control with up to 256 preset
positions when tracking any object of interest. To add to this impressive array of strengths,
built-in auto tracking provides instantaneous reaction to any suspicious moving objects, and
audio detection ensures an additional layer of intruder detection. Further, EIS (electronic image
stabilization) and defog features enhance video quality in windy or foggy conditions.
Finally, the water-proof IP68-rated, vandal-proof IK10-rated and NEMA 4X-rated housing of
the SD9361/SD9362-EH/EHL protects the camera body against rain, dust and corrosion and
provides a wide operating-temperature range of between -40°C and 65°C. This combination
of robustness and high performance ensures that the SD9361/SD9362-EH/EHL is especially
suitable for monitoring wide, open, harsh indoor or outdoor spaces such as airports, highways
and parking lots where high-level reliability and precision are called for.
* Depending on scene being monitored
Revision History
■ Rev. 1.0: Initial release
IMPORTANT:
Below are the requirements for powering the the speed dome:
Feature Power Consumption
Normal w/
heater
48W, requires a 60W PoE injector (AP-GIC-010A-060) or PoE switch (AW-
IHU-0100, -0200, -0600); AC24V (3.5A) also applies
w/ IR unit 95W, VIVOTEK's AW-IHU-0101 & AW-IHU-0201
DC 24V (3.5A) applies, AC 24V is not sufcient.

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User's Manual - 5
Read Before Use
The use of surveillance devices may be prohibited by law in your country. The Network Camera is not
only a high-performance web-ready camera but can also be part of a exible surveillance system. It is
the user’s responsibility to ensure that the operation of such devices is legal before installing this unit for
its intended use.
It is important to rst verify that all contents received are complete according to the Package Contents
listed below. Take note of the warnings in the Quick Installation Guide before the Network Camera is
installed; then carefully read and follow the instructions in the Installation chapter to avoid damage due to
faulty assembly and installation. This also ensures the product is used properly as intended.
The Network Camera is a network device and its use should be straightforward for those who have basic
networking knowledge. It is designed for various applications including video sharing, general security/
surveillance, etc. The Configuration chapter suggests ways to best utilize the Network Camera and
ensure proper operations. For creative and professional developers, the URL Commands of the Network
Camera section serves as a helpful reference to customizing existing homepages or integrating with the
current web server.
Package Contents
■ SD9361 / 9362
■ Wall Mount Bracket / Screws
■ Screws / Alignment Sticker / T20 and T25 L-wrench / Desiccant Bags
■ Quick Installation Guide
■ Software CD / Warranty Card
■ Water-repellent / Smoked Dome Cover / IO Combo Cable (may come with one 1m combo cable or
Separately Purchased)
Symbols and Statements in this Document
i
INFORMATION: provides important messages or advices that might help prevent inconvenient
or problem situations.
NOTE: Notices provide guidance or advices that are related to the functional integrity of the
machine.
Tips: Tips are useful information that helps enhance or facilitae an installation, function, or
process.
WARNING: or IMPORTANT:: These statements indicate situations that can be dangerous or
hazardous to the machine or you.
Electrical Hazard: This statement appears when high voltage electrical hazards might occur
to an operator.

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Physical Description
Outer View
Reset Button
Inner View
Lens
Status LED
This drawing shows a camera with its dome
cover removed.
MicroSD card slot
IR unit connector
LAN connector
Safety wire hook
I/O combo connector
Alignment marks

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Status LED
Item LED status Description
1 Steady red Power on and system booting
Red LED OFF Power off
2 Steady red & Green blinking every 1 sec. Network normal (heartbeat)
Steady red & Green LED OFF Network failed
3Red blinking every 0.15 sec. & Green blinking
every 1 sec.
Upgrading rmware
4Red blinking every 0.15 sec. & Green blinking
every 0.15 sec.
Restoring default
Hardware Reset
The reset button is used to reset the system or to restore the factory default settings. Sometimes
resetting the system can return the camera to normal operation. If the system problems remain
after reset, restore the factory settings and install again.
Reset: Press and release the reset button with a paper clip or thin object. Wait for the Network
Camera to reboot.
Restore: Press and hold the reset button for at least ten seconds to restore system defaults.
Note that all settings will be restored to factory defaults.
SD/SDHC/SDXC Card Capacity
This network camera is compliant with SD/SDHC/SDXC 32GB, 64GB, and other preceding
standard SD cards.
1. If you forget the root (administrator) password for the camera, you can restore the camera
defaults by pressing the reset button for longer than 5 seconds.
2. If DHCP is enabled in your network, and the camera cannot be accessed, run the IW2 utility
to search the network. If the camera has been congured with a xed IP that does not comply
with your local network, you may see its default IP 169.254.x.x. If you still cannot find the
camera, you can restore the camera to its factory defaults. The factory default is DHCP client.
3. If you change your network parameters, e.g., added a camera via a connection to a LAN
card, re-start the IW2 utility.
Tips:

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DI/DO Diagram
DI-
DO+
DI+
DO- External
power source
VDC
Switch
BJT transistor
Relay
AC
Source
NO NC
External
device
DI-
DO+
DI+
DO-
VDC
Switch
BJT transistor
Relay
AC
Source
NO NC
External
device
1. The DO+ pin provides 12V output voltage, and the max. load is 50mA.
2. The max. voltage for DO- pins is 80VDC (External power).
In order to control AC devices, the above diagram can be taken in consideration. The diagram
uses a relay to control the ON/OFF condition of the AC device.
3. An external relay can be triggered by using DO+ or by an external power source, depending
on the type of relay you use.
4. In case of using an individual relay (instead of using a relay module), for protection against
voltage or current spikes, a transient voltage suppression diode must be connected in parallel
with the inductive load.

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User's Manual - 9
Hardware Installation
Ø 9.5mm or 3/8”
1. Jot down the camera's MAC address for later reference.
2. The camera weighs 3kg. Select a rigid mounting location to prevent vibration to the camera.
Attach the alignment sticker to the wall.
3. Drill 4 pilot holes (9.5mm in diameter and 4cm deep) into the wall, and then hammer in
threaded anchors. Note that you should hammer the anchors with hex nuts on them so that
the threaded poles will not be deformed! If preferred, drill another hole for routing cables.
4. Remove the hex nuts, washers, and leave one washer on each of the threaded poles.
0002D10766AD
SDXXXX
1. IO wires are user-supplied.
2. Avoid touching the circuit boards to prevent
damage by electro static discharge.
3. Use CAT5e, CAT6 cables only.
NOTE:

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LAN I/O combo
5. Connect power or I/O wires, and use foam tapes or seal foam to ensure the back-end
connection is waterproof.
6. Route your I/O combo and Ethernet cables along the routing guide poles to form drip loops.

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User's Manual - 11
7. Secure the bracket to wall.
15cm
8. Remove the cable gland from the LAN port. If I/O wires or
24V power are preferred, use the T20 L-wrench to remove
the top cover on the I/O connectors.
T20
The cable length hanging on the outside of
the bracket should be 15cm.

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9. Hook up the safety wire between the bracket and the camera.
10. Install the components of the waterproof cable gland to the Ethernet and I/O combo cables.
The outer jacket of
the combo cable is
ush with cabling
hole.

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User's Manual - 13
11. Connect the I/O wire headers to camera and then secure the top cover.
T20
12. Connect the Ethernet cable (along with its cable gland) to the camera.
NOTE:
To disconnect a LAN cable, loosen the cable gland
and pull the cable against the socket wall towards
the side of the locking tab.
IMPORTANT:
Make sure all waterproof cable glands have
been properly installed. Water leakage will cause
irrepairable damage to the camera.

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13. Install the camera to bracket by aligning the mark on bracket with the #1 marking on the cam-
era.
1
2
14. Turn the camera clockwise. The camera should be locked in place.

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15. Secure the connection using the T25 L-wrench from the top.
T25
16. Open the dome cover using the T20 L-wrench. Install a microSD card, and replace the desic-
cant bag on the inner side of camera chassis.
M
icro
SD
T20

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17. Remove the foam blocks in the chassis, and the front and rear of the lens module. Also re-
move the plastic sheet from the inside of the dome cover.
18. When done, secure the dome cover using the T20 L-wrench.

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User's Manual - 17
IR Unit Installation
1. Remove the sun shield from the camera, and then install the IR unit by driving 3 Phillips
screws. Align the cable with the routing groove on camera.
2. Remove the metal cap on the IR unit connector. Install the connector by aligning the indica-
tors. Tighten up the connector by turning the metal coupling ring clockwise.

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3. Pess the cable into the routing groove so that the cable will not get in the way when installing
the camera.
AM-118
AM-116/117
3/4”
AM-529
The camera can also be mounted through a
pendant mount combination as shown below.
The rest of the installation prcedure is the same
as described above.
Pendant Mount

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User's Manual - 19
Mechanical Dimensions
Shown below are the dimensions of the wall mount bracket and its mounting holes:
You can nd the installation instructions on VIVOTEK’s website for other options such as para-
pet mount: http://www.vivotek.com/web/product/accessories.aspx

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Network Deployment
Setting up the Network Camera over the Internet
There are several ways to set up the Network Camera over the Internet. The rst way is to set
up the Network Camera behind a router. The second way is to utilize a static IP. The third way is
to use PPPoE.
Internet connection via a router
Before setting up the Network Camera over the Internet, make sure you have a router and follow
the steps below.
1. Connect your Network Camera behind a router, the Internet environment is illustrated below.
Regarding how to obtain your IP address, please refer to Software Installation on page 23 for
details.
2. In this case, if the Local Area Network (LAN) IP address of your Network Camera is
192.168.0.3, please forward the following ports for the Network Camera on the router.
■ Secondary HTTP port: 8080
■ RTSP port: 554
■ RTP port for audio: 5558
■ RTCP port for audio: 5559
■ RTP port for video: 5556
■ RTCP port for video: 5557
If you have changed the port numbers on the Network page, please open the ports accordingly
on your router. For information on how to forward ports on the router, please refer to your
router’s user’s manual.
3. Find out the public IP address of your router provided by your ISP (Internet Service Provider).
Use the public IP and the secondary HTTP port to access the Network Camera from the
IP address : 192.168.0.3
Subnet mask : 255.255.255.0
Default router : 192.168.0.1
IP address : 192.168.0.2
Subnet mask : 255.255.255.0
Default router : 192.168.0.1
LAN (Local Area Network)
Router IP address : 192.168.0.1
WAN (Wide Area Network )
Router IP address : from ISP
Cable or DSL Modem
POWER COLLISION
LINK
RECEIVE
PARTITION
12345
Internet