SURE petcare SureFeed Microchip Pet Feeder Connect User manual

User Manual
microchip
pet feeder
EN: User Manual 1 - 20
DE: Bedienungsanleitung 21 - 40
FR: Guide d’utilisation 61 - 80
NL: Handleiding 41-60
ES: Manual del usuario 81 - 100
DK: Brugervejledning 101 - 120
NO: Brukermanual 121 - 140
FI: Ohjekirja 141 - 160
SV: Användarmanual 161 - 180
KO: 사용 설명서 181 - 200

1
Congratulations on the purchase of your new feeder!
The Microchip Pet Feeder has been designed to recognise either the microchip
already implanted in your pet or the Sure Petcare RFID Collar Tag (one included –
packs of two sold separately), allowing your pet to access their food whilst keeping
out other animals. Designed for use in multi-pet homes, the feeder will recognise
authorised pets opening only for them. If an unauthorised greedy or bully pet tries
to eat from the bowl it will not open, or if the feeder is already open the lid will
close. The SureFeed bowls have an integrated seal on the top lip. This has been
designed so that once the lid of the feeder is closed a seal is formed with the top of
the bowl, keeping your pet’s food fresher for longer.
Setting up the feeder to work in your home is a simple step by step process
detailed in this user manual. We will guide you through from inserting the batteries
to teaching your pet to use the feeder. When an authorised pet places their head
inside the hoop on the front of the feeder their microchip or collar tag will be read.
The lid only opens for pets (up to 32) who have been granted access.
What’s in the box
Microchip Pet Feeder
Single Grey Bowl
Split Grey Bowl
Grey Mat
Sure Petcare RFID Collar Tag
EN Welcome to your new feeder
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2
EN
Contents
Important information........................................................... 3
Buttons & lights.......................................................................... 5
Normal operation...................................................................... 6
Replacing the food (open/close lid)............................... 7
Bowls & mats................................................................................ 8
Batteries.......................................................................................... 9
Learning your pet into the feeder................................... 10
Teaching your pet to use the feeder ............................. 11
Introducing a cautious pet to the feeder................... 13
Training multiple pets............................................................ 14
Where to place your feeder ................................................ 15
Lid close delay............................................................................ 16
Cleaning ......................................................................................... 17
Troubleshooting........................................................................ 18
Warranty & Disclaimer........................................................... 19

3
Important information
PLEASE READ THE FOLLOWING INFORMATION CAREFULLY AND RETAIN
THIS MANUAL FOR FUTURE REFERENCE.
This product requires 4 x C cell batteries which should be inserted and
replaced with caution. Do not mix dierent types of batteries or use a
combination of new and used batteries. If the Feeder is going to be stored
unused for a long period, please remove the batteries. See page 9.
Safety warnings
• Do not use this product if parts are missing, damaged or worn.
• There are small components used in the construction of this item. Any loose
parts should be kept away from young children and pets to avoid choking hazards.
Do not place the Feeder in
the fridge or put ice packs
underneath or inside it.
Do not place the Feeder
anywhere it may be exposed
to excessive heat.
Make sure you have all of the
parts listed on page 1.
Don't place the Feeder in areas
where people are walking past
frequently.
You will find the product code and serial number for the
Microchip Pet Feeder on the underside of the product.
XXXXX
Model
XXX XXXXXX
Product code
Serial number
This product is intended for
domestic pets only.
Use only SureFeed accessories
to ensure compatibility:
surepetcare.com/accessories
The Feeder is designed for
indoor use only.
Do not submerge the Feeder
into water or place it under a
running tap.

4
EN
PETS: Sure Petcare recommends that the SureFeed Microchip
Pet Feeder Connect is used with your pet’s implanted microchip,
however it may also be operated using the Sure Petcare RFID
Collar Tag. If using the collar tag, it should be used with a safety
collar which incorporates a breakaway buckle (cats only). Sure
Petcare cannot accept liability for any injury or death caused by a
pet's collar.
CHILD PROOFING: In households with children, it is essential to
include the SureFeed Microchip Pet Feeder in any childproofing
considerations. Misuse of this product by a child may result in the
child coming into contact with potential dangers. For this reason,
young children should be monitored at all times when in the
immediate vicinity of the Feeder. Please also be aware that when
the Feeder is in training mode (see page 11) a child will still
be able to access the pet's food.
CHILDREN: Children should not be permitted to play with the
SureFeed Microchip Pet Feeder. It is not a toy and should not be
treated as such. However, this product can be used by children
aged 8 years and above and also by persons with reduced physical,
sensory or mental capabilities as long as they are supervised or
have been given instructions on how to use the product in a safe
way. They should always be made aware of any potential hazards
involved. Do not allow children of any age to clean the product
without supervision.
NO TIMER FUNCTION: This product does not contain a timer and
does not have any time related functionality. Therefore, do not
leave your pet unattended, or rely on this product to sustain them
for any prolonged periods of time - no longer than 24 hours for a
cat, or the average amount of time between meals for a small dog.
This product is not a substitute for responsible pet ownership.
FOOD ACCESS: Sure Petcare cannot accept liability for any
access obtained by an unauthorised pet due to unintended use.
As the owner of this product, you accept full responsibility for
supervising the administration of any food that could cause
harm to other pets if consumed unintentionally.
Other important things to consider

5
Slider unlocks/locks
lid to allow removal
for cleaning.
See 17
Light - see below
for descriptions.
Flashing Green (once every second) - Learn mode
Green (constant) - Microchip has been successfully read (or learnt)
Flashing Orange - Feeder is in Training Mode
Flashing Red (every few seconds) - Low battery
Lights
Buttons & lights
Add a pet - used to learn your pet’s
microchip into the feeder. See page 10
Open/close - allows access to
the bowl for refill or cleaning.
Training Function - used to teach your pet to use
the feeder. See page 11
There are 3 main controls found at the rear of the feeder:
Sensors used
to recognise
when your pet
approaches the
feeder.
Feeder Mat - used to
catch spilt food.

6
EN
Normal operation
Once set up (see pages 7 - 11 for setup and training) the SureFeed Microchip Pet
Feeder will stop greedy or bully pets from accessing food that is not theirs, giving you
control over your pets’ prescription diets, medication and weight management. It is
common that pets like to eat small amounts of food throughout the day. The SureFeed
bowls with integrated seal have been designed to accommodate this regular use keeping
food fresher throughout the day and reducing wastage.
Authorised pet
Unauthorised pets
1
The feeder lid will remain closed at all times until it is
opened for food replacement - see page 7 - or an
authorised pet approaches to eat.
3If the pet is authorised and allowed to eat, the lid will
slide open for them.
When a pet places its head into the hoop on the front
of the feeder, the microchip reader is activated.
2
4
Once your pet has eaten and moved away from the
feeder the lid will close aer a short delay
(see page 16 to adjust the lid delay). This once
again seals the bowl keeping the food fresher.
If an unauthorised greedy pet tries to eat from the
feeder when the lid is closed then the lid will simply
not open.

7
Press the open/close button
( ) to open the feeder.
Replacing the food (open/close lid)
It is important to change your pet’s food on a daily basis, not only to ensure your pet
stays happy and healthy, but also to keep the feeder clean and in working order.
1
Remove the dirty bowl
for cleaning.
2
Fill a clean bowl with food. Ensure
that you do not overfill the bowl as
this may prevent the lid from closing
fully and cause a mess.
4
Place the filled bowl into the
feeder and press the open/close
( ) button to close the lid and
seal the food. The feeder can
now be used as normal.
6
Before placing the bowl back into
the feeder, ensure that all the
surfaces on the feeder are wiped
clean and there is no food debris
under the bowl. This allows
the lid to move freely and seal
correctly onto the bowl.
5
Clean the bowl or replace
with a fresh bowl.
3

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EN
Suitable for a single portion of wet or
dry food.
The split bowl is designed for wet and
dry food used at the same time.
The silicone mat is placed on the front
of the feeder (see page 5 for mat
location) and is designed to collect food
mess making it easy to clean daily.
Bowls & mats
Please remove the bowl and mat from
the feeder when cleaning. To keep the
integrated seal in optimal condition we
recommend hand washing only.
The bowls and mat supplied have been specifically designed to work with SureFeed
products. The SureFeed bowls have an integrated seal on their top lip. Once the lid
of the feeder is closed, flies can’t get in and food stays fresher. The silicone mat helps
control mess and can be removed daily for easy cleaning.
Please ensure bowls and mats are washed before their first use.
To purchase additional bowls or mats ask a Sure Petcare stockist or visit surepetcare.com
SureFeed plastic bowls and mats come
in four dierent colours: blue, green, pink
and grey.
Add some colour Or add some shine
The SureFeed single bowl can also be
purchased in stainless steel.
Do not put bowls in the
dishwasher or microwave.
Hand-wash bowls
before first use

9
Batteries
First remove the mat, then turn the
feeder upside down to access the battery
compartments.
Insert the batteries. Ensure the +/- sym-
bols on the batteries match the symbols
on the feeder itself.
Remove the battery covers.
Replace the battery covers.
1
3
2
4
Always use 4 good quality 1.5V alkaline C Cell batteries. This will ensure the best
performance of your feeder. This product is not designed for use with rechargeable
batteries. The light at the back of the feeder will flash red every few seconds if the
batteries are low.
+
-

10
EN
The lid will open and the light
will flash green once every second. The
feeder will stay in this mode until a pet is
learnt or if you cancel with a second press
of the Add Pet ( ) button.
When your pet eats from the bowl and has
been learnt, the light will stop flashing and
remain on. When your pet moves away from
the feeder the lid will close and the green
light will turn o. Their microchip number is
now stored permanently in memory, even
when the batteries are removed.
Press the Add Pet ( ) button found on the
rear of the feeder.
Put some food/treats into the bowl
and place the feeder where you would
normally feed your pet.
If you want to use the feeder for more than one pet, you can do this by repeating the
process. You are able to store up to 32 pets in each feeder.
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4
1
3
When learning your pet into the feeder, make sure all other pets are kept away. If the
wrong pet is accidentally learnt you can perform a factory reset, as detailed in the
troubleshooting - see page 18. You can also use the Sure Petcare RFID Collar Tag if
your pet does not have a microchip and wears a collar.
Learning your pet into the feeder
In order to learn a pet’s microchip number, sensors located in the hoop at the front of
the feeder must detect a pet’s presence. Therefore it is important to ensure that your
pet places their head through the hoop to eat.

11
Now fill the bowl of your choice with your pet’s favourite food and once again place the
feeder in your pet’s normal eating spot.
During this first stage of teaching your pet to use the feeder,
the lid will not close aer they have finished eating.
Remember to take your time and let your pet get used to their new bowl.
Once they are happy proceed to Part 2.
It is important to allow your pet to get used to their new feeder for a couple of days
without any lid movement. Ensuring they are comfortable with their new bowl will help
once we start to introduce movement to the lid. This can take a little time but be patient,
and do not move on to Part 2 until your pet seems confident. See page 13 for help on
introducing particularly cautious pets to the feeder.
1
3
2
With the lid closed press the Training Function button ( ) once
on the rear of the feeder. The lid will open and the light will flash
orange (once every few seconds).
Now when your pet eats from the bowl there will be some
movement as the lid opens fully. When they finish eating, it
will close slightly.
PART 2 - Increasing the lid movement
PART 1 - Introducing your pet to the feeder
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5
Now start to add increasing amounts of movement to the lid. This allows your pet to get
used to the motion of the lid in 3 stages. Once again, for the best results and a happy pet it
is important to be patient and not rush this process. The amount of time required at each
stage will vary for each pet (days/weeks) but we recommend taking a few days for each step.
Start to increase the motion of the lid by pressing the Training
Function ( ) button once again. The lid will close a small
amount and the light will flash orange twice.
Teaching your pet to use the feeder
(training mode)

12
EN
Remember to take your time. Do not proceed to the next step until your pet
is confident with this amount of lid movement.
Again, continue to use the feeder normally and do not proceed to the next
step until your pet is confident with this motion.
You can end the training mode at any time by pressing and holding the Training Function
() button for 5 seconds.
Allow your pet to use the bowl as normal whilst they get used
to the new lid movement. When you need to replace their food
do so as normal - see page 7. Aer replacing the food,
ensure you press the open/close button ( ) to close the lid to
its training position.
6
Your pet should be happy with the lid movement now so
this final stage of training has the lid closed even further.
As before, press the Training Function button ( ) again. The
lid will close to its final position and the light will now flash
orange 4 times.
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9
Once your pet is happy with this final position, press ( )
again. The lid will close fully and the light will no longer flash.
The feeder is now sealed and in daily use mode.
When using multiple feeders and training your pets, only proceed to the next stage of
training at the point all pets are ready. See page 14 for more details.
?If your pet appears nervous of the lid closing aer they have backed away, you can adjust
the length of time before the lid closes. For full instructions see page 16.
Training mode tips
Once your pet is happy with the movement, press the Training
Function button ( ) again. The lid will close to the next position
and the light will now flash orange 3 times.
7

13
Introducing a cautious pet to the feeder
1
3
5
4
2
Remove the feeder from the feeding
environment. Replace your pet’s normal
bowl with the SureFeed bowl.
Once your pet is happy with the feeder in
their environment, move the bowl onto
the feeder mat.
You can now start the training process
ensuring that your pet is happy with the lid
movements at each stage. See page 11.
Watch how your pet approaches the
feeder. If it is always in a certain direction
don’t be afraid to change the feeder
position to help them.
Finally when they are happy, move the
bowl into the feeder with the lid in the
open position.
Once your pet seems comfortable
with the new bowl type (this could be
days) reintroduce the feeder to their
environment placing it near the bowl.
In rare cases you may find your pet will require more time to become comfortable
with their new feeder, even when there is no lid movement. When this is the case it is
important to let them get used to the changes in their feeding environment gradually.
This can take several weeks but it is well worth the eort.

14
EN
Training multiple pets
1
3
5
2
4
We recommend that each pet has their
own feeder. This allows for the correct
control of individual diets.
Make sure that all pets get used to eating
from the feeder when in the open position
before starting the training modes.
As you progress through the training
modes, your pets will learn which feeder is
theirs because it will only open for them.
Place the feeders apart so that each pet
can begin to dierentiate which feeder is
theirs. Using dierent coloured bowls can
help with this.
When you start using the training modes
remember to only move to the next
stage once all pets are happy with the
movement of the lid.
6
Note: At this point pets can eat from all
feeders.
When training multiple pets to use their feeders, they will be able to access each other’s
food, until the later stages of training. During this time continue to monitor and manage
your pet’s food intake.

15
The feeder is designed for
indoor use only.
To prevent damage to your feeder (and
yourself), try not to place in areas where
people are walking past frequently where
it could cause a trip hazard.
Placement near metallic/electrical
appliances is normally not a problem.
If unreliable operation occurs, then
moving the feeder away from the
appliance may be required.
Do not place the feeder in
the fridge or place ice packs
underneath or in the feeder.
Where to place your feeder

16
EN
Lid close delay
If you feel that your pet is nervous about the lid closing aer they back away from the
feeder or if you have a greedy pet who is trying to bully their way in for some extra food,
you can increase or decrease the time it takes the lid to close once the pet has finished
eating and stepped away.
The delay slider can be found on the
bottom of the feeder.
By default, the slider is set to the
middle setting (II) for a standard
delay time.
If other pets are stealing the food
aer the learnt pet has finished
eating, slide the slider to (I) for a
shorter delay before the lid closes.
If your pet seems nervous of the
movement aer eating, slide the
slider to (III) to set to a long delay
before the lid closes.

17
How to remove the lid for cleaning
It is important to keep your SureFeed Microchip Pet Feeder clean to ensure it functions
reliably. Do not put the whole feeder into water or the dishwasher.
Turn the feeder so the back is facing
you and pull the lid up.
2
Aer cleaning, replace the lid
keeping it flat, then once inserted,
fold the lid over.
43
Hand wash the lid. Do not put
it in the dishwasher.
The feeder should be wiped with a damp cloth or
household cleaning wipes. Make sure the four black dots
on the hoop are kept clean to ensure reliable operation.
Cleaning
1
Move the slider to the unlocked
position and press the ( ) button on
the back.
5
Move the slider back to the locked
position and press the ( ) button to
close the feeder.

18
EN
Troubleshooting
?
Feeder is not working
• Ensure the sensors inside the hoop are clean - see page 17.
• Fit new, good quality 1.5V alkaline C cell batteries. Ensure they are all the correct
orientation. See page 9 for detailed information.
• Move the feeder away from any metallic or electrical appliances.
• Re-learn your pet using the Add Pet ( ) button - see page 10.
• Reset the feeder to factory settings, holding down the Add Pet ( ) button for 10 seconds
(until the light starts alternating red/green and the lid opens and closes). Then re-learn your
pet(s) in to the feeder again - see page 10.
• Please check with your vet to ensure that your pet’s microchip is working and that it is
located in the normal place. If there is no microchip or it has moved significantly becoming
hard to read, the provided Sure Petcare Collar Tag may be used instead. Attach the collar tag
to your pet’s collar and repeat the setup process see pages 10-12. If your pet does not
wear a collar please visit surepetcare.com/support for further advice.
My pet is not happy using the Feeder
• Repeat the training process - see page 11 - allowing more time for your pet to feel
comfortable between each step.
• If your pet is still very cautious of the feeder then try following the steps on page 13
ensuring you don’t try to force your pet to feed at any point.
• Assess your pet’s feeding environment. Do they always approach their bowl from a set
angle? Are they worried about having their back to the door? There is no set orientation that
the feeder must be placed in, so if you can change it to help your pets feel more comfortable
don’t be afraid to move it.
• If the time delay for the lid to close aer your pet has finished eating and stepped back is
not right for them, you can increase the time it takes the lid to close. Change the delay slider
to (III). For full instructions see page 16.
Other pets are stealing food
If greedy pets are trying to steal food from an open feeder, try reducing the time it takes the
lid to close aer the pet has finished eating. Change the delay slider to position (I). For full
instructions see page 16.
The feeder lid is not closing all the way
This has probably been caused by food debris getting caught under the lid or in the
mechanism. Although this may stop the lid from sealing onto the bowl it should continue to
prevent uncontrolled access to the food in all but the most extreme cases.
To ensure that the lid continues to close correctly it is important to clear food debris from the
surfaces of the feeder each time that you replace the food.

19
Warranty: The SureFeed Microchip Pet Feeder carries a 3-year warranty from the date of
purchase, subject to proof of purchase date. The warranty is restricted to any fault caused by
defective materials, components or manufacture. This warranty does not apply to products
whose defect has been caused by normal wear and tear, misuse, neglect or intentional damage.
In the event of a part failure due to faulty parts or workmanship, the part will be replaced free of
charge during the warranty period only. At the manufacturer’s discretion, a replacement product
may be provided free of charge in the case of a more serious malfunction. Your statutory rights
are not aected.
To register your warranty visit: surepetcare.com/warranty
Disclaimer: The SureFeed Microchip Pet Feeder incorporates selective access features which
have been designed to minimise the risk of pets eating each others’ food. However, it is not
possible to fully guarantee the exclusion of all other pets in all circumstances.
In the rare event of an unauthorised pet gaining access to the feeder, Sure Petcare cannot accept
liability for any damage or inconvenience which may be incurred.
Warranty & Disclaimer
Still in need of assistance?
For more detailed guidance, videos and customer help forums visit:
surepetcare.com/support
Alternatively call our friendly customer care team: see the rear cover for contact details.
Troubleshooting
?
Short battery life
• Ensure your Feeder is clean and there is no dirt obscuring the sensors - see page 17.
• Ensure you have used good quality batteries and that they are fitted correctly - see page 9.
• Check there are no obvious sources of electrical noise in the area (i.e. faulty flickering
lights, etc). If you suspect there are, please call our customer care team. See back cover
for details.
Multiple Feeders in one household
• If you find that your pets are confused by which feeder is theirs, try using a dierent
coloured bowl to help with this.
• When in training mode, pets can feed from all available feeders. Proceed through the
stages of training and as the lid closes more, reducing access to the food, each of your
pets should begin to identify which bowl is theirs. See page 11.