SURE petcare SureFeed Microchip Pet Feeder Connect User manual

User Manual
Microchip Pet Feeder Connect
EN: User Manual 1 - 28
DE: Bedienungsanleitung 29 - 56
FR: Guide d’utilisation 57 - 84
NL: Handleiding 85 - 112

1
Thank you for choosing the Microchip Pet Feeder Connect!
The Microchip Pet Feeder Connect system is made up of three elements all working
together to keep you connected to your pet and provide more insight into their eating
habits.
The Microchip Pet Feeder Connect is the main component of the system. It recognises
the microchip ID already implanted in your pet or the Sure Petcare RFID Collar Tag (one
included), allowing your pet to access their food whilst keeping out other animals.
The Hub (sold separately) is the connected element of the system. It connects to your
home internet and can talk to both the Feeder and your Sure Petcare app.
By using the Sure Petcare app, you’ll be able to monitor the amount of food that your
pet has eaten and how frequently they visit the Feeder. The app also allows you to send a
portion weight to the Feeder so you can control the amount of food per serving.
What’s in the box
Please make sure you have all these parts*
1 x Microchip Pet Feeder Connect
1 x Single bowl
2 x Half bowls
1 x Mat
1 x Single bowl support
2 x Half bowl supports
1 x Sure Petcare RFID Collar Tag
Welcome to your new Microchip Pet Feeder Connect
7
1
1
2
3
4
5
*Batteries and Hub are not included.
6
7
In order for your Microchip Pet Feeder Connect to work as a connected system
you will need to purchase an accompanying Hub. For more information on how
to purchase a Hub please visit surepetcare.com/hub
4
5
32
6
EN

2
Contents
3
5
7
8
9
10
11
12
13
15
16
17
19
21
22
23
25
29
EN
Product overview ..................................................................
Microchip Pet Feeder Connect system .................................
Hub
Set up your Hub ................................................................
Where to put your Hub .....................................................
Hub lights ..........................................................................
Feeder
Batteries ............................................................................
Connect your Feeder ........................................................
Buttons & lights ................................................................
Adding your pet to the Feeder .........................................
Setting portions ................................................................
Adding & replacing the food .............................................
Training mode (teaching your pet to use the Feeder) .....
Introducing a cautious pet to the feeder .........................
Households with multiple Feeders ..................................
Cleaning & maintenance ..................................................
Help & support ......................................................................
Warranty & disclaimer ...........................................................
Important information ..........................................................

3
Important information
PLEASE READ THE FOLLOWING INFORMATION CAREFULLY AND RETAIN THIS
MANUAL FOR FUTURE REFERENCE.
You will find the product code and serial number for the
Microchip Pet Feeder Connect on the underside of the product.
This product requires 4 x C cell batteries which should be inserted and replaced with
caution. Do not mix dierent types of batteries or use a combination of new and used
batteries. If the Feeder is going to be stored unused for a long period, please remove
the batteries.
Safety warnings
• Do not use this product if parts are missing, damaged or worn.
• There are small components used in the construction of this item. Any loose parts
should be kept away from young children and pets to avoid choking hazards.
• This product has been tested to mandatory legal requirements for its intended purpose.
Unauthorised modifications may result in unintended radio and TV interference.
Do not place the Feeder in
the fridge or put ice packs
underneath or inside it.
Do not place the Feeder anywhere it
may be exposed to excessive heat.
This product is intended
for domestic pets only.
Use only SureFeed accessories to ensure
compatibility: surepetcare.com/accessories
Make sure you have all of
the parts listed on page 1.
Don't place the Feeder in areas where
people are walking past frequently.
The Feeder is designed
for indoor use only.
Do not submerge the Feeder into
water or place it under a running tap.
XXXXX
Model
XXX XXXXXX
Product code
Serial number

4
PETS: Sure Petcare recommends that the SureFeed Microchip Pet
Feeder Connect is used with your pet’s implanted microchip, however
it may also be operated using the Sure Petcare RFID Collar Tag. If
using the collar tag, it should be used with a safety collar which
incorporates a breakaway buckle (cats only). Sure Petcare cannot
accept liability for any injury or death caused by a pet's collar.
FOOD ACCESS: Sure Petcare cannot accept liability for any access
obtained by an unauthorised pet due to unintended use. As the owner
of this product, you accept full responsibility for supervising the
administration of any food that could cause harm to other pets if
consumed unintentionally.
NO TIMER FUNCTION: This product does not contain a timer and does
not have any time related functionality. Therefore, do not leave
your pet unattended, or rely on this product to sustain them for any
prolonged periods of time - no longer than 24 hours for a cat, or the
average amount of time between meals for a small dog. This product
is not a substitute for responsible pet ownership.
CHILDREN: Children should not be permitted to play with the
SureFeed Microchip Pet Feeder Connect. It is not a toy and should
not be treated as such. However, this product can be used by children
aged 8 years and above and also by persons with reduced physical,
sensory or mental capabilities as long as they are supervised or have
been given instructions on how to use the product in a safe way. They
should always be made aware of any potential hazards involved. Do
not allow children of any age to clean the product without supervision.
CHILD PROOFING: In households with children, it is essential to
include the SureFeed Microchip Pet Feeder Connect in any
childproofing considerations. Misuse of this product by a child may
result in the child coming into contact with potential dangers. For this
reason, young children should be monitored at all times when in the
immediate vicinity of the Feeder. Please also be aware that when the
Feeder is in training mode (see page 19-20) a child will still be able
to access the pet's food.
Other important things to consider
EN

5
Sensors: Four small dots on
the inside of the hoop are
used to detect your pet.
Product overview
Portion indicator lights:
see page 14.
Rear LED:
see page 13.
Lid lock:
see page 13
Buttons:
see page 13.
Bowls & bowl supports:
see page 6.
Mat: Designed to collect
food mess, making the
Feeder easier to clean.
Sure Petcare app
Hub
The Microchip Pet Feeder Connect system consists of three main components:
Microchip Pet Feeder Connect
The Hub is connected to the internet via an Ethernet cable and monitors the activity of your
Microchip Pet Feeder Connect. It communicates with both the Feeder and the Sure Petcare
app allowing you to see updates on the Sure Petcare app even when you’re away from home!
You are also able to set a portion weight in the app. Once set, the Feeder will guide you as food
is added to ensure your pet is getting the correct portion. For more information, see page 14.
Battery compartments:
see page 11.
Cleaning access cover:
see page 23.
Hub lights:
see page 10.
Ethernet port: to connect
to internet router.
Power supply: to connect
the power supply cable.

6
The SureFeed bowls have an integrated seal on their top edge helping to keep your pet's
food fresher for longer. If you feed your pet only one type of food you can use the single
bowl, but if you give them both wet and dry food, then the half bowls are perfect!
Single bowl - can
hold 250g, which is
enough for at least 2
wet food pouches.
Half bowls - each
bowl can hold up to
100g, or 200g across
both bowls.
Weighing arms -
designed to hold the
bowl support.
Single bowl support -
is designed to hold the
single bowl, (not the
half bowls).
Half bowl supports -
each one is designed
to hold a half bowl,
(not the single bowl).
Do not put your pet's food directly on top of the bowl supports. Always use the
bowls to ensure the correct functioning of the Feeder.
The SureFeed split bowl is not intended for use with the Microchip Pet Feeder Connect.
Weighing arms -
designed to hold the
bowl supports.
To purchase additional bowls or mats ask a Sure Petcare stockist or visit surepetcare.com
SureFeed plastic bowls and mats come in four
dierent colours: blue, green, pink and grey.
Add some colour Or add some shine
The SureFeed single bowl can also be
purchased in stainless steel.
Do not put bowls in the
dishwasher or microwave.
Hand-wash bowls before
first use.
EN

7
Microchip Pet Feeder Connect system
Purchase a Sure Petcare Hub
In order for your Microchip Pet Feeder Connect to work with the Sure
Petcare app you will need to purchase an accompanying Hub. For more
information please visit surepetcare.com/hub
Download the free Sure Petcare app now
Receive notifications
when your pet eats
from the Feeder.
Monitor your pet’s
food intake and notice
changes in behaviour.
Accurately portion food
to control the amount
eaten per serving.
Share access to your
household with family
and friends.
Download the Sure Petcare app and create an account. You’ll be
asked to make a ‘household’ (a connected network containing all of
your Sure Petcare connected products and pets). You can invite other
members of your family to join your household.
To download the app, your phone or tablet must be running at least
iOS 9 on Apple, or 4.4 on Android.
If you’d rather control your Sure Petcare connected products from your
computer, you can use the Sure Petcare web app at surepetcare.io
You will need the latest version of Safari, Chrome, Firefox or Internet
Explorer running on either Mac OS X v10.9 (or above) or Windows 7
(or above).

8
Once you have successfully downloaded the Sure Petcare app, you will need to plug in
your Hub and set it up. Once your Hub is set up you will be asked to connect it to both the
Feeder and the app. Please follow the steps below:
Set up your Hub
In order to complete the setup of your Microchip
Pet Feeder Connect system you will need to follow
the remaining steps on the Sure Petcare app.
4
Plug one end of the Ethernet cable into the base
of your Hub and the other end into a spare Ethernet
port on your router.
Your Hub may receive a soware update. If you see solid red lights during
setup, don’t panic, your Hub is updating its soware. Once complete the Hub
will reboot and you’ll see the light sequence detailed in step 3.
1
2
Assemble the power supply and plug it into your
power outlet. Plug the other end of the cable into
the base of your Hub.
3
Your Hub’s ‘ears’ will start alternating red
and then green. When both ears remain solid
green your Hub is ready. If the ears fail to do this
sequence please see page 10 for more information.
EN

9
If your Hub loses internet connection for any reason, your Microchip Pet Feeder
Connect will still function as normal and retain its settings.
Where to put your Hub
Because your Microchip Pet Feeder Connect system communicates wirelessly, the
location of your Hub can aect its performance.
Occasionally your Hub may experience connection issues despite following these tips. For
further advice on how to move your Hub closer to your Microchip Pet Feeder Connect, go to
surepetcare.com/hub-connectivity
Avoid thick walls between the Hub and
the Feeder.
Make sure the Hub isn’t positioned next
to any large metal objects (i.e. fridges).
Keep your Hub as far away as possible
from any potential sources of interference
(i.e. digital cordless phones, baby monitors, etc).
Avoid positioning your Hub near or in line
of sight of any large amounts of water
(i.e. fish tanks).
Place the Hub at least 1 metre o the
ground (i.e. on a table that is as clear of
obstructions as possible).
Try to position your Hub so that it is in
line-of-sight of your Feeder and within a 10
metre radius.
max. 10 m
1 m

10
Your Hub indicates its current state using the lights in its ears. Dierent coloured light
sequences mean dierent things.
Setup lights
Every time the Hub powers up or is trying to connect to other elements of the system,
you’ll see the setup lights:
Green ears
Green ears mean the Hub is working correctly. See below for the details of what each
light sequence means.
Both ears are solid green – Your Hub is turned on, connected and working correctly.
Alternating green ears – Your Hub is re-connecting to our servers.
Red ears
Both ears are solid red – Your Hub is doing a soware update. Be patient, your Hub
will reboot and continue as normal shortly.
Both ears flashing red – Your Hub has lost connection with your Feeder and is
trying to reconnect.
Alternating red ears – Your Hub is having diiculty connecting to the internet and/
or the servers.
Hub lights
1The ears will alternate red for a while,
2then they will alternate green,
3once you see a flash of orange and the
ears go solid green the Hub is connected.
For more information on diagnosing these issues, see page 25.
EN

11
Batteries
Turn the Feeder upside down to
access the battery compartments.
Insert the batteries. Ensure the +/-
symbols on the batteries match the
symbols on the Feeder itself.
Remove the battery covers.
Replace the battery covers.
1
3
2
4
Always use 4 x good quality 1.5V alkaline C cell batteries. This will ensure the best
performance of your Microchip Pet Feeder Connect. This product is NOT designed
for use with rechargeable batteries. To insert or change the batteries please follow
the steps below:
+
-
There is a light near the rear of the Feeder. If the batteries are low, or if there’s a
problem with how they've been inserted, this light will flash red every 5 seconds.
+
-
Once you program your pet’s microchip ID into the Feeder it will be permanently
stored in its memory. This means that even when you change the batteries, the
Feeder will still recognise your authorised pet.

12
In order to complete the setup of your connected system, you need to connect your
Feeder to your Household.
3
Your Hub will go into
connecting mode and its
ears will flash green.
1
Place your Feeder in its intended
location. This is to ensure it can
communicate with the Hub.
2
On the Sure Petcare app,
select ‘Add product’.
Press the settings button ' '
on the Feeder once. The ear
LED will illuminate green.
4
Once the Feeder is connected
the LED will turn o and the
Hub will stop flashing.
5
If you wish to connect more
Feeders, you can do this easily
from within the app.
5
Adding a Feeder to your current Household
You can add a Microchip Pet Feeder Connect to your existing Sure Petcare
Household via the app. Go to the Household section and follow the
instructions above.
You can also assign your pet's microchip ID remotely via the app. This
means you won't have to add them manually. However, adding pets using
treats can encourage them to use the new product. See page 15 for more
information on adding pets.
Connect your Feeder
30cm
EN

13
There are 5 buttons on the Feeder. These can be found at the rear of the product:
Lid lock
The lid lock should remain locked at all times and only be unlocked
when you want to remove the lid for cleaning. This is so you can stop
very clever unauthorised pets from trying to remove the lid to access
the food. Be aware that this doesn't prevent the lid from opening.
Unlocked - you are able to pull the lid
when it's in the open position to remove it.
Locked - this means you cannot pull
and remove the lid from the Feeder.
Buttons & lights
Open/close button - opens and closes the
lid so you can access the bowl(s).
Training mode button - used to activate
training mode which teaches your pet to use
the Feeder - see page 19-20.
Add a pet button - used to add your pet’s
microchip ID into the Feeder - see page 15.
Buttons
Zero button - used to calibrate the Feeder and ensure
you are giving the correct amount of food - see page 17.
This button will zero both sides of the Feeder, whether
you're using a single bowl or half bowls.
When using half bowls, if you want to zero them
independently you can do this using the
Sure Petcare app.
Settings button - used to connect the
Feeder and the Hub - see page 12.

14
Solid green light. The green light will come on every time an authorised pet eats from the Feeder.
Flashing green light. The Feeder is in ‘Add a pet’ mode - see page 15. The light will continue to
flash until a microchip is added or until you exit the mode.
Flashing orange light. The Feeder is in training mode - see page
19-20. The number of flashes relates to the stage of training.
Flashing red light. The batteries are running low.
Rear LED
Portion indicator lights
If you haven't set a portion weight in the app, the lights will not illuminate when
food is added to the Feeder.
If you've set a portion weight in the Sure Petcare app, the lights on
the front of the Feeder will act as a guide when adding food.
The portion indicator lights will represent the amount of food
you’ve added so you can ensure your pet is getting the correct
portion.
For more information about the benefits of accurate portioning
please see page 16.
Using half bowls
The lights on the right-hand side of the Feeder
correspond to the bowl on the right and it's
the same for the le. The lights will illuminate
when food is added to each side.
Using a single bowl
Both sets of lights will illuminate simultaneously
when food is added to the single bowl.
If you want to switch from half bowls to a single bowl and vice versa, you need to
make the change via the Sure Petcare app.
EN

15
The lid will open and the rear LED
will flash green once every second.
Whilst your pet eats, the Feeder scans their
microchip ID. Once the ID has been added,
the LED will stop flashing (but remain on).
Press the ‘Add a pet’ ( ) button
found at the rear of the Feeder.
Put some food/treats into the
bowl and place the Feeder where
you would normally feed your pet.
2
4
1
3
When adding your pet's microchip ID into the Microchip Pet Feeder Connect, make sure
all other pets and any unrequired collar tags are kept out of the way.
Adding your pet to the Feeder
To program a pet's microchip ID, sensors located in the hoop of the Feeder must detect the pet’s
presence. Therefore it's important to ensure your pet places their head through the hoop to eat.
If you need to, you can cancel the ‘Add a
pet’ mode at any time with a second press
of the ‘Add a pet’ ( ) button.
When your pet moves away, the lid will
close and the green LED will turn o. Their
microchip ID is now permanently stored.
5
To program a Sure Petcare RFID Collar Tag, simply follow the steps above but hold the collar tag
inside the hoop. Make sure you are not wearing any metal jewellery when programming a collar tag.
If you already have a pet in your Sure Petcare household, it is possible to assign them to the
Feeder. Go to the Household section of the app. If you add the wrong pet by mistake you can
always correct it here.

16
Setting Portions
The Microchip Pet Feeder Connect not only monitors when and what your pet has been
eating, it can also help you to provide accurate portions each time you feed your pet.
How to set the portion weight in the app
You can set the portion weight in the Sure Petcare app. Once set, this
amount is sent to the Feeder so it knows how much food you want to
give your pet per serving.
The portion indicator lights on the Feeder will then guide you as food
is added, to ensure the correct portion is given. The lights represent
the amount of food added, see page 18 for more information.
Why should you portion your pet's food?
Could your pet benefit from losing a few pounds? By setting a
portion weight you can ensure you’re not accidentally giving them
too much food every day. It all adds up!
The ability to weigh out portions of food directly into the Feeder
makes it quicker, easier and more convenient to ensure your pet is
eating the correct amount.
How much should you feed your pet?
It can be diicult to know how much is the right amount
for your pet, especially when there is so much choice. We
recommend consulting your vet or animal health advisor to
see what they recommend.
Alternatively, stick to the guidelines provided on the
packaging by the pet food manufacturer. This information
is normally a good guide for average, healthy pets.
EN

17
Remove the dirty bowls and any
debris. Clean them or replace
with fresh ones.
Adding & replacing the food
It is important to change your pet’s food on a daily basis, not only to ensure your pet stays
happy and healthy, but also to keep the Feeder clean and in working order.
1
2
3
6
5
4
Press the open/close button ( ).
Make sure the appropriate single
or half bowl supports are correctly
sitting on the weighing arms and
place an empty bowl on top.
Press the zero button, before filling the bowls,
to ensure you are giving a full portion to your
pet. Remember that pressing this button will
zero both sides of the Feeder - see page 13.
When all the lights are flashing
green you have filled the bowls
with the full portion.
Aer the zeroing light sequence, start
filling the bowls. The portion indicator
lights will illuminate to show the amount
of food in each bowl - see next page.

18
Portion indicator lights
Food still le in the bowl?
Please be aware if you haven't set a portion weight in the app, the portion
indicator lights will not illuminate when food is added to the Feeder.
If there is food still le in the bowl when it comes to dinner time, no need to press the
zero button, simply add more food to the feeder and the feeder will let you add a new
portion on top of existing food in the bowl. The portion indicator light will allow for a full
portion amount to be added and indicate as such.
Zeroing light sequence:
Descending green lights from right to le appear when you
press the zero button.
Adding food:
As food is added, the portion indicator lights will light up
green, increasing from le to right. The lights correspond to the
amount of food in the bowl. You need to keep adding food until
all the lights flash.
Reaching the portion weight:
When you are within +/- 1 g of the portion weight, the lights
will flash green. If the lights aren't flashing, it is not quite
a full portion.
Overfilling:
If you add more than the portion weight to the bowl, the
red lights will warn you how much you've overfilled. Simply
remove some of the food until you see the flashing green lights.
When you open the lid, some lights will
momentarily flash on to indicate that the feeder
knows there is some food le in the bowl. All
lights will then disappear to allow you to add a
new fresh portion on top of the remaining food.
1
Fill the bowl until all the
portion indicator lights are
flashing green.
2
EN

19
Fill the bowl with your pet’s favourite food and place the unit in your pet’s normal
eating spot or somewhere they feel comfortable eating.
During this first stage of training your pet to use the Feeder,
the lid will not close aer they have finished eating.
Remember to take your time and let your pet get used to their new bowl. Once they
are happy proceed to PART 2.
Some pets may need some time to get used to the Feeder. The training mode allows you
to slowly introduce more and more movement to the lid meaning your pet can grow in
confidence using their new bowl. This can take a little time but be patient, and do not move
on to PART 2 until your pet seems comfortable.
1
3
2
With the lid closed press the ‘Training mode’ button ( ) once on
the rear of the Feeder. The lid will open and the rear LED will flash
orange (once every few seconds).
PART 1 - Introducing your pet to the Feeder
4
Slowly increasing the lid movement allows your pet to get used to it in three stages. Once
again, for the best results and a happy pet, it is important to be patient and not rush this
process. The amount of time required at each stage will vary for each pet (days/weeks) but we
recommend taking a few days for each one.
Start to increase the motion of the lid by pressing the
‘Training mode’ button ( ) once again. The lid will close a
small amount and the rear LED will flash orange twice.
Training mode (teaching your pet to use the Feeder)
PART 2 - Increasing the lid movement
When opened by the open/close button, the orange training light will flash red to help
you identify that the open/ close button has been pressed and it is in open mode. The
training light will return to orange when the open /close button is pressed once you have
added the food portion. If the Open/Close button isn't pressed the portion indicator
lights will not activate and the system won't be able to identify you adding food.