SURE petcare SURE FEED sealed pet bowl User manual

User Manual
EN: User Manual 2-17
IT: Manuale utente 18-31
PL: Instrukcja użytkownika 32-45
PT: Manual do utilizador 46-59
BR: Manual do usuário 60-73
CN: 用户手册 74-87
JP: ユーザーマニュアル 88-101
sealed
pet bowl

2
Buttons and lights
Sensors
Lid guides
Lid
SureFeed Bowl
with integrated
flexible seal
Sensors
Congratulations on the purchase of your new Sealed Pet Bowl!
The SureFeed Sealed Pet Bowl acts like a lunch box for your pet, keeping food fresh and
tasty until they eat it. By keeping the bowl sealed, wet food will stay fresher for longer and any
unwanted pet food smells lingering around the house will be virtually eliminated. It will also
help keep away flies that can oen collect around pet food in open bowls.
The Sealed Pet Bowl uses sensors to detect movement nearby, so, when it senses the presence
of a pet (or you) the lid will open. The Sealed Pet Bowl is non-selective, meaning the sensors
will react to any movement within their range, therefore the Pet Bowl will open for all the pets
in your household! However, it is important to note that the Pet Bowl has no timer function
and should be refilled and cleaned on a daily basis.
Product tour
Welcome to your new Sealed Pet Bowl
EN

3
EN
Contents
Product overview ................................................................... 4
Batteries.................................................................................. 5
Buttons & lights ...................................................................... 6
Sensors ................................................................................... 6
Replacing the food ................................................................. 7
Bowl ........................................................................................ 8
Where to place your Sealed Pet Bowl.................................... 9
Training mode ........................................................................ 10
Cleaning.................................................................................. 12
Troubleshooting..................................................................... 14
Warranty & Disclaimer............................................................ 15

4
Product overview
The Sealed Pet Bowl opens when required (but remains closed at other times) by using sensors to
detect when a pet is approaching its food. This results in their food staying fresher for longer in the
sealed bowl, meaning they can enjoy every bite!
1
Once set up, the lid will remain closed until a pet
approaches to eat, or until you open it to replenish
their food - see page 7.
2When the Pet Bowl detects a pet nearby, the lid will
open.
3The lid of the Pet Bowl will remain open whilst the
pet eats.
4
A short time aer the pet has finished eating and
moved away, the lid will close and the food will be
covered again.
The SureFeed Sealed Pet Bowl is designed to
be used by cats, but may also be used by small
dogs. It can hold up to 400ml (14fl oz) of food,
which is approximately 2 pouches of typical
wet cat food.

5
EN
Batteries
Always use 4 good quality 1.5V alkaline C cell batteries. This will ensure the best performance
of your Sealed Pet Bowl. This product is not designed for use with rechargeable batteries.
To insert or change the batteries please follow the steps below:
The red battery light will flash if the batteries are low, or if there’s a problem with how they
have been inserted.
1 2
Make sure the product is turned o
then turn it upside down to access
the battery compartments.
Remove the battery covers.
3
+ +
--
4
Insert the batteries. Ensure the +/- symbols
on the batteries match the symbols on
the unit itself.
Replace the battery covers.
5 6
Place the Pet Bowl in its intended location
and then turn it on. This is so the sensors
can correctly calibrate.
Aer the Pet Bowl is turned on the sensors
need to calibrate. The buttons will light up
and the lid may open.

6
Buttons & lights
The sensors on your Sealed Pet Bowl will react to any physical movement within their range and are
positioned in three separate locations to detect your pet approaching.
All of the Pet Bowl’s buttons and lights can be found towards the rear of the product:
Training button - used to teach
your pet how to use the Pet Bowl.
Illuminates orange. See page 10.
Battery light - this light will
flash red when the batteries
are running low.
Power switch - slide right to turn on and
le to turn o. When you turn the product
o the lid will close.
Manual Open / Close button - allows you to
override the sensors so you can keep the lid
open. It will illuminate white when activated.
Sensors
Sensor tips & tricks
To ensure the Pet Bowl functions reliably in your home, the sensors will calibrate to their new
surroundings when the product is turned on - see page 5. The sensors will also need to recalibrate
any time the Pet Bowl is moved. Therefore, aer moving, the lid may stay open for a bit longer than
normal, but it will sort itself out again once the sensors have readjusted to their surroundings.
We don’t recommend positioning the Pet Bowl in a location where the sensors are constantly
activated, for example under a low surface, or with one side up against a wall, as this could aect
the sensor calibration - see page 9.

7
EN
Press the Manual Open/Close
button ( ) to make sure the Pet
Bowl lid opens and stays open.
The white light will illuminate.
Fill a clean bowl with food.
Ensure that you do not overfill
the bowl as this may prevent
the lid from closing fully and
may cause a mess.
The lid will close fully unless
your Pet Bowl is in training
mode, where it will close to its
current stage - see page 10.
Place the filled bowl into the
unit and press the Manual
Open/Close ( ) button again.
The white light will turn o.
Before placing the bowl back into the unit,
ensure that all the surfaces are wiped clean
including the sensors.
Remove the dirty bowl
and clean it or replace
with a fresh bowl.
1
2
4
35
6
Replacing the food
It is important to change your pet’s food on a daily basis, not only to ensure your pet stays happy
and healthy, but also to keep the Pet Bowl clean and in working order. The lid should open for you
when the Pet Bowl detects your presence but, to ensure the lid stays open whilst you change the
food, you can press the Manual Open/Close button.

8
Bowl
The single compartment bowl supplied with your Sealed Pet Bowl has been specifically designed to
work with SureFeed products. SureFeed bowls have an integrated seal on their top lip. Once the lid
of the Pet Bowl is closed, flies can’t get in and food stays fresher.
Add some colour!
If you want to customise your Pet Bowl, or if you have
multiple units, SureFeed bowls come in four dierent
colours and can be purchased separately.
Available in blue, green, pink and grey.
To purchase additional bowls please ask a Sure Petcare stockist or visit: surepetcare.com.
The single bowl is suitable for a single portion
of wet or dry food.
The split bowl is designed for two dierent
foods used at the same time.
Please ensure bowls are washed before their first use.
Hand wash only. Do not put it in a dishwasher. Do not microwave.
Please remove the bowl from the unit when cleaning.
To keep the integrated seal in optimal condition we
recommend hand washing only.

9
EN
Where to place your Sealed Pet Bowl
The SureFeed Sealed Pet Bowl is designed for indoor use only
and is therefore ideal for the majority of indoor feeding locations.
We also advise that you try to place your Pet Bowl somewhere your
pet is comfortable eating.
However, there are a few things you must consider when choosing the best location for your new
Sealed Pet Bowl:
Do not place the unit in the fridge or
place ice packs underneath or inside it.
Try not to place your Pet Bowl where people
are frequently walking past, as it could cause
a trip hazard.
10cm
To avoid aecting the sensors’ performance,
do not place either the le or right sides of
the Pet Bowl up against a wall or surface.
We advise leaving a gap of at least 10cm.
To avoid aecting the sensors’ performance,
do not place the Pet Bowl under low surfaces.
We advise a clearance above the unit of
approximately 1 metre.

10
Training mode
(teaching your pet to use the Pet Bowl)
PART 1 - Introducing your pet to the Pet Bowl
Some pets may need a couple of days to get used to their new Pet Bowl. The training mode allows
you to slowly introduce more and more movement to the lid meaning your pet can grow in confidence
using their new bowl. This can take a little time but be patient, and do not move on to Part 2 until
your pet seems comfortable.
1
Press the Training button ( ) once. Don’t worry if the
lid opens due to the Pet Bowl sensing your movement.
The orange light will flash on the training mode button
(once every few seconds) to indicate the mode has been
successfully activated.
2Fill the bowl with your pet’s favourite food and place the unit somewhere they feel
comfortable eating. See page 9 for more details on the best place to put your Pet Bowl.
3During this first stage of training your pet to use the Pet Bowl,
the lid will not move, even aer they have moved away.
Remember to take your time and let your pet get used to their new bowl.
Once they are happy, proceed to Part 2.
PART 2 - Increasing the lid movement
Slowly increasing the lid movement allows your pet to get used to it in three stages. Once again,
for the best results and a happy pet it is important to be patient and not rush this process. The amount
of time required at each stage will vary for each pet (days/weeks) but we recommend taking a few
days for each step.
4
Start to increase the motion of the lid by pressing the Training
button ( ) once again. The lid will close a small amount and
the light will flash orange twice.
5
Now when your pet eats from the bowl there will be some
movement as the lid opens fully. When they finish eating,
it will close slightly.

11
EN
6
Allow your pet to use the bowl as normal whilst they get
used to the new lid movement. When you need to replace
their food do so as normal - see page 7.
Remember to take your time. Do not proceed to the next step until your pet is confident
with this amount of lid movement.
7
Once your pet is happy with the movement, press the Training
button ( ) again. The lid will close to the next position and
the light will now flash orange three times.
Again, continue to use the Pet Bowl normally and do not proceed to the next step until
your pet is confident with this motion.
8
Your pet should be happy with the lid movement now so this
final stage of training has the lid almost fully closed. As before,
press ( ) again. The lid will close to its final position and the
light will now flash orange four times.
9
That’s it! Once your pet is happy with this final position,
press ( ) again to exit Training Mode. The lid will close fully
and the orange light will no longer flash.
Training mode tips & tricks
You can end the training mode at any time by pressing and holding the Training
button ( ) for 5 seconds.
If you need to go back a step, follow the tip above. This takes the Pet Bowl out of
training mode and you can then start the process from the beginning.
If you use the Manual Open/Close button whilst your Pet Bowl is in training mode,
please be aware that the lid won’t completely close. It will only close to its current
stage setting.

12
It is important to keep your SureFeed Sealed Pet Bowl clean to ensure it functions reliably.
Do not submerge the whole unit into water or place it under a running tap! The Pet Bowl
is designed for hand washing with a damp cloth or sponge only.
The Pet Bowl should be wiped with a damp
cloth on a regular basis. Make sure the three
sensor strips are kept clean at all times to
ensure reliable operation.
See page 8 for more details on how to
clean the SureFeed bowl.
How to remove the lid for cleaning
1 2
Press the Manual
Open/Close button,
then pull the lid
upwards.
Hand wash the lid.
Do not put it in
a dishwasher.
3 4
Aer cleaning,
replace the lid
keeping both halves
vertical. Make sure
it is correctly fitted
into place.
Once the lid is fitted,
flip the top half back
over so it is resting
on the inside of the
lid guides.
5 6
Press the Manual
Open/Close button
again to close the lid.
The Pet Bowl is now
ready to use again.
Cleaning

13
EN
How to remove the lid guides for cleaning
The lid guides on the Sealed Pet Bowl are critical parts which allow the lid to open
and close correctly. Both lid guides must be re-attached aer cleaning.
1
Firstly, you’ll need to remove the Pet Bowl’s lid. Press the
Manual Open/Close button and then, once the lid is open,
pull it upwards.
2
Hold one of the lid guides near the rear and pull it upwards
until you are able to unhook the front section. You will need to
pull it hard! Then do the same to remove the second lid guide.
3Hand wash the lid guides. Do not put them in the dishwasher.
The lid guides are marked with a small L (le) or R (right)
near the rear to indicate which side each one fits back into.
Make sure to fit them into their correct sides.
4
To replace the lid guides repeat the process but in reverse.
Make sure that you hook them in at the front first and then
attach the back.
To replace the lid, follow steps 3 to 5
on page 12.

14
Troubleshooting
The lid won’t shut
• Make sure the Manual Open/Close light isn’t on, as this could be keeping your lid in the open position.
See page 6.
• Ensure there is no food blocking the lid that could be preventing it from closing correctly.
• Make sure that the lid is fitted correctly - it is parallel with the product - and that the lid guides are attached
and on the correct sides. See page 12 and 13.
• Wipe clean all of the sensors on the product to make sure they are unobstructed.
• Turn the unit o and remove the batteries. Wait for at least 10 seconds before re-inserting the batteries
and turning the product back on.
The lid won’t open for my pet
• Check the product is turned on and that the batteries are fitted correctly - see page 5 and 6.
• Ensure all of the sensors on the product are clean and unobstructed.
• If the problem persists, please contact the Sure Petcare Customer Care team.
Problems with the batteries
If there is an obvious problem with the batteries the product should sense this and the red battery light
will flash.
• Make sure you are using good quality alkaline C cell batteries.
• Make sure they are inserted correctly with the + and - at the correct orientation - See page 5.
The orange light is flashing
If the orange light is on this means the product is still in training mode. In the last stage of training, the lid
is very nearly closed. This means that from a distance it can look as if the product is in its normal mode.
If you aren’t expecting your Sealed Pet Bowl to be in training mode, press and hold the training button ( )
for 5 seconds. The orange light should now turn o.
The Manual Open/Close button is active but the lid has
closed
If the Manual Open/Close button is activated but the lid of the Pet Bowl has closed, this is due to the
button’s 15 minute time out. The time out function is to keep the food fresh incase someone fogets
to deactivate the button. If you would like to overide this time out, please contact Customer Care.
Still in need of assistance?
For more detailed guidance, videos and customer help forums visit: surepetcare.com/support.
Alternatively contact our friendly Customer Care team: see back cover for details.

15
EN
Warranty: The SureFeed Sealed Pet Bowl carries a 2-year warranty from the date of purchase, subject to
proof of purchase date. The warranty is restricted to any fault caused by defective materials, components
or manufacture. This warranty does not apply to products whose defect has been caused by normal wear
and tear, misuse, neglect or intentional damage.
In the event of a part failure due to faulty parts or workmanship, the part will be replaced free of charge
during the warranty period only. At the manufacturer’s discretion a replacement product may be provided
free of charge in the case of a more serious malfunction. Your statutory rights are not aected.
To register your warranty visit: surepetcare.com/warranty
Disclaimer: The SureFeed Sealed Pet Bowl is non-selective and therefore works with any pets,
irrespective of microchip ID. The integrated seal is eective to ensure the food inside stays fresher for
longer, however no seal is 100% eective and the bowl should not be considered to be fully air-tight. This
product does not contain a timer and does not have any time related functionality; it relies on proximity
sensors to open the lid for your pets which can be activated at any time.
In the rare event of any sensor or unit malfunction, the lid operation may be compromised, preventing your
pet from gaining access to its food. Therefore, do not leave your pet unattended, or rely on this product to
sustain them for any prolonged periods of time - no longer than 24 hours for a cat, or the average amount
of time between meals for a small dog. This product is not a substitute for responsible pet ownership.
Warning: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in
a particular installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment o and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment and receiver
• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected
• Consult the Customer Care team or an experienced radio/TV technician for help
IC compliance: CAN ICES-3(B)/NMB-3(B)
This device complies with Industry Canada license-exempt RSS standards. Operation is subject to the
following two conditions:
(1) this device may not cause interference, and
(2) this device must accept any interference received, including interference that may cause undesired
operation of the device.
To meet RF exposure guidelines, a separation distance of 200mm should be maintained. This device complies
with the safety requirements for RF exposure in accordance with RSS-102 Issue 5 for portable use conditions.
Conformité IC: CAN ICES-3(B)/NMB-3(B)
Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts
de licence. L’exploitation est autorisée aux deux conditions suivantes:
(1) l’appareil ne doit pas produire de brouillage, et
(2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage
est susceptible d’en compromettre le fonctionnement.
Warranty & Disclaimer

16
Pour respecter les consignes d’exposition aux RF, une distance de séparation de 200mm doit être maintenue.
Cet appareil est conforme aux exigences de sécurité concernant l’exposition aux RF selon la norme RSS-102,
5ème édition, pour des conditions d’utilisation portable.
Disposal of Products and used Batteries: This icon indicates products subject to the following
legislation:
The Waste Electrical and Electronic Equipment Directive 2012/19/EU (WEEE Directive) & The Battery
Directive 2006/66/EC (as amended 2013/56/EU) requires households to dispose of EEE products and waste
batteries that have reached the end of their life in an environmentally responsible manner. To reduce the
impact on the environment these cannot be placed in household waste bins and must be recycled at an
appropriate recycling facility. Further information on recycling can be found at: www.recycle-more.co.uk.
Ensure batteries are replaced before the expiry date shown on the battery or the battery packaging and
disposed of safely and appropriately.
In case of battery leaks, wear appropriate protective clothing to protect yourself from any exposure to
harmful chemicals before disposing of the batteries and cleaning up any spillage. When cleaning up
a spillage avoid contact with skin. Battery chemicals shouldn’t be placed near the eyes or ingested.
Contact a medical professional immediately if this should occur.

17
EN
Join the Sure Petcare community!
Introduce your happy pet
and tell us your story.

18
Pulsanti e luci
Sensori
Guide coperchio
Coperchio
Ciotola SureFeed
con guarnizione
di tenuta flessibile
integrata
Sensori
Grazie per aver acquistato la tua nuova Ciotola con coperchio
La tua Ciotola con coperchio SureFeed funge da portapranzo per il tuo amico a quattro zampe,
mantenendo il cibo fresco e gustoso fino al momento del pasto. Tenendo la ciotola sigillata,
il cibo umido rimane fresco più a lungo e non si diondono odori indesiderati per la casa.
Aiuta inoltre a tenere lontane le mosche e altri insetti che spesso vengono attratti dal cibo per
animali.
Grazie a sensori di movimento, il coperchio della ciotola si apre quando viene rilevata la
presenza di un animale o di una persona nelle vicinanze. I sensori della Ciotola con coperchio
non sono selettivi. Ciò significa che reagiscono a qualsiasi movimento e che il coperchio si
apre ogni volta che qualcosa si muove nelle vicinanze della ciotola. Tutti gli animali possono
pertanto accedere al cibo. È inoltre importante considerare che la ciotola non ore una
funzione di timer e va quindi riempita e pulita ogni giorno.
Presentazione del prodotto
Ecco la tua nuova Ciotola con coperchio
IT

19
IT
Indice
Panoramica del prodotto....................................................... 20
Batterie ................................................................................... 21
Pulsanti e luci ......................................................................... 22
Sensori.................................................................................... 22
Come sostituire il cibo............................................................ 23
Ciotola..................................................................................... 24
Dove sistemare la Ciotola con coperchio .............................. 25
Modalità addestramento ....................................................... 26
Pulizia ..................................................................................... 28
Risoluzione dei problemi ....................................................... 30
Garanzia e dichiarazione di non responsabilità.................... 31

20
Panoramica del prodotto
La Ciotola con coperchio si apre solo quando i sensori rilevano un movimento nelle vicinanze della
ciotola, altrimenti il coperchio rimane sempre chiuso. Ciò consente di mantenere il cibo fresco più
a lungo, in modo da risultare sempre appetitoso.
1
Una volta montato, il coperchio rimane chiuso fino
a quando l'animale non si avvicina alla ciotola per
mangiare o fino a quando qualcuno non si avvicina
per riempirla (vedi pagina 23).
2Quando i sensori della ciotola rilevano un movimento
nelle vicinanze, il coperchio si apre.
3Il coperchio rimane aperto finché l'animale mangia
dalla ciotola.
4Poco dopo che l'animale ha finito di mangiare
e si è allontanato, il coperchio si richiude.
La Ciotola con coperchio SureFeed è stata
pensata principalmente per i gatti, ma può
anche essere usata per cani di piccola taglia.
Può contenere fino a 400 ml (14 fl oz) di cibo,
ovvero circa 2 bustine di cibo umido per gatti.