Symantec SSL Visibility SV800 User manual

231-03213 Rev CA
Symantec™ Appliance
— SSL Visibility SV800/1800/2800/3800
CRU Installation Guide

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Contents
Chapter 1: Preface........................................................................................5
Electrostatic Discharge (ESD) ..................................................................................................... 5
Online Documentation Information........................................................................................ 7
Chapter 2: About This Guide........................................................................9
CRU Kits .............................................................................................................................................. 9
Chapter 3: CRU Installation Instructions................................................. 11
SV800 CRU Installation................................................................................................................12
SV1800 CRU Installation .............................................................................................................13
SV2800/SV3800 CRU Installation ............................................................................................14
Chapter 4: Component Transfer............................................................... 15
Transfer SV1800 Power Supplies.............................................................................................16
Transfer SV2800/3800 Power Supplies .................................................................................17
Transfer SV2800/3800 Network Modules ............................................................................18
Transfer SV1800, SV2800, and SV3800 Rack Rails .............................................................20
Chapter 5: Software Maintenance ........................................................... 23
Update SSL Visibility Software .................................................................................................24
Download Software Update ................................................................................................24
Install Software Update .........................................................................................................24
Back Up and Restore Configuration.......................................................................................25
Back Up Configuration...........................................................................................................25
Restore Configuration............................................................................................................25
Download and Install License ..................................................................................................26
Download License ...................................................................................................................26
Install License ............................................................................................................................26

Contents 4

CHAPTER
01 Preface
This preface provides prerequisite safety, warning, and background information about replacing your orig-
inal appliance chassis with a chassis replacement unit (CRU).
!
Important: Review“Safety Warnings and Cautions” in the appliance’s Safety and Conformity Guide
before servicing your appliance.
Electrostatic Discharge (ESD)
CAUTION
ESD can damage disk drives, boards, and other parts. We recommend that you perform all procedures at an ESD workstation. If one
is not available, provide some ESD protection by wearing an antistatic wrist strap attached to chassis ground—any unpainted metal surface—on your
server when handling parts.
Always handle boards carefully.They can be extremely sensitive to ESD. Hold boards only by their edges. After removing a board from its protective wrap-
per or from the server, place the board component side up on a grounded, static free surface. Use a conductive foam pad if available but not the board
wrapper. Do not slide board over any surface.
VORSICHT
Elektrostatische Entladung kann Festplattenlaufwerke, Platinen und andere Bauteile beschädigen. Es wird empfohlen, alle Arbeiten
an einem ESD-sicheren Arbeitsplatz auszuführen.Wenn ein solcher nicht verfügbar ist, sorgen Sie bei der Handhabung von Bauteilen für ESD-Schutz, in-
dem Sie ein antistatisches Armband tragen, das mit der Gehäuseerdung des Servers (einer nicht lackierten Metalloberfläche) verbunden ist.
Gehen Sie mit Platinen stets vorsichtig um. Diese können äußerst empfindlich auf elektrostatische Entladungen reagieren. Halten Sie die Platinen nur an
den Kanten. Nachdem Sie eine Platine aus der Schutztasche oder aus dem Server entnommen haben, legen Sie sie mit Komponentenseite nach oben auf
eine geerdete, elektrostatisch entladene Oberfläche. Verwenden Sie ein leitendes Schaumpolster, sofern verfügbar, aber nicht die Schutztasche der Pla-
tine. Schieben Sie die Platine nicht über Oberflächen.
PRECAUCIÓN
Las DE pueden dañar las unidades de disco, las placas y demás componentes. Recomendamos realizar todos los procedimientos en una
estación de trabajo protegida contra las DE. Si no tiene una, puede lograr cierta protección colocando un brazalete antiestático en el suelo de la carcasa
(en cualquier superficie metálica sin pintar) del servidor cuando manipula las piezas.
Siempre maneje las placas cuidadosamente. Pueden ser sumamente sensibles a las DE. Sostenga las placas únicamente de los bordes. Luego de retirar
una placa del envoltorio que la protege o del servidor, coloque la placa boca arriba sobre una superficie con puesta a tierra que no produce estática. Si
tiene, utilice una plancha de espuma conductora. Evite usar el envoltorio de la placa. No deslice la placa sobre ningún tipo de superficie.

Chapter 1 Preface 6
ATTENTION
Les DES peuvent endommager les lecteurs de disque, les cartes, ainsi que d'autres éléments. Nous vous recommandons d'exécuter
toutes les procédures depuis une station de travail dotée d'une protection contre les DES. En son absence, prévoyez une protection contre les DES en por-
tant un bracelet antistatique relié à la masse du châssis (toute surface métallique non peinte) sur le serveur lors de la manipulation d'éléments.
Manipulez toujours les cartes avec précaution. Elles peuvent être très sensibles aux DES. Tenez les cartes uniquement par leurs bords. Après avoir retiré
une carte de son emballage de protection ou du serveur, placez la carte, face composant vers le haut, sur une surface dépourvue d'électricité statique et
reliée à la terre. Dans la mesure du possible, utilisez un coussin mousse conducteur, mais pas l'emballage de la carte. Ne faites pas glisser la carte sur une
surface, quelle qu'elle soit.
㭒㦮
ESD ⓪❪㓺䋂 ✲⧒㧊ぢ , ⽊✲ ⹥₆䌖 ⿖䛞㦚 ㏦㌗㔲䌂 㑮㧞㔋┞┺ . ESD 㤢䋂㓺䎢㧊㎮㠦㍲ ⳾✶ 㩞
㹾⯒ 㑮䟟䞮⓪ ộ㧊 㫡㔋┞┺ . 㧊⩂䞲 㩞㹾⯒ 㑮䟟䞶 㑮㠜⓪ ἓ㤆 ⿖䛞 䀾 㔲㍖㔲 㩧㰖 (☚㌟♮㰖 㞠㦖 ⁞㏣ 䚲
Ⳋ)㠦⿖㹿♲ 㩫㩚₆ ⹿㰖 ㏦⳿ 㓺䔎⧿㦚 㹿㣿䞮㡂 ESD ⪲⿖䎆 ⽊䢎䞮㕃㔲㡺 .
䟃㌗ ⽊✲⯒ 㫆㕂㓺⩓Ợ ┺⬾㕃㔲㡺 . ⽊✲⓪ ESD 㠦ⰺ㤆 ⹒Ṧ䞶 㑮㧞㔋┞┺ . ⽊✲⯒ 㧷㦚 ➢⓪ ⽊✲㦮 Ṗ㧻㧦Ⰲ⯒
㧷㦒㕃㔲㡺 . ㍲⻚ ⡦⓪ ⽊䢎 ⧮䗒㠦㍲ ⽊✲⯒ 㩲Ệ䞲 䤚㩫㩚₆Ṗ 㠜⓪ 㩧㰖♲ 䚲Ⳋ 㥚㠦 ⽊✲ ῂ㎇䛞㦚 䁷Ⳋ㧊 㥚
⪲䟻䞮Ợ ⏩㦒㕃㔲㡺 . ⽊✲ ⧮䗒⓪ 㞚┞㰖Ⱒ 㩚☚㎇ 䙒䕾✲⯒ ㌂㣿䞶 㑮㧞㦒Ⳋ 㧊⩂䞲 䕾✲⯒ ㌂㣿䞮㕃㔲㡺 . 㠊
⟺䚲Ⳋ 㥚㠦㍲✶ ⽊✲⯒ ⹖㰖 Ⱎ㕃㔲㡺 .
ݕ୉
䶉⭥᭮⭥㜭ᦏᇣ⻱ⴈ傡ࣘಘǃѫᶯ઼ަԆ䴦䜘ԦDŽᡁԜᔪ䇞ᛘ൘䶉⭥᭮⭥ᐕ֌ㄉᢗ㹼ᡰᴹ〻
ᒿDŽྲ󰵭ᰐ⌅ᨀ׋ˈᓄᨀ׋аӋ䶉⭥᭮⭥䱢ᣔˈ൘༴㖞䴦䜘Ԧᰦクᡤоᴽ࣑ಘᵪ༣ൠ䶒⴨䘎Ⲵ䱢䶉⭥᡻⧟DŽ
࿻㓸↓⺞༴㖞ѫᶯDŽѫᶯ㜭ሩ䶉⭥᭮⭥ᶱަ᭿ᝏDŽ᡻ᤱѫᶯᰦӵᨑտѫᶯ䗩㕈DŽᢺѫᶯӾަ؍ᣔ㺻ᡆᴽ࣑ಘѝ
ࠪᰦˈᢺѫᶯח᭮൘᧕ൠǃᰐ䶉⭥Ⲵ㺘䶒кDŽ֯⭘ሬ⭥Ⲵ⌑⋛ෛ ˄ྲ󰵭ᴹ˅ˈ㘼нᱟѫᶯ؍ᣔ㺻DŽнᗇ൘ԫօ
㺘䶒к━ࣘѫᶯDŽ
ݙཀ
ESD㜭ᴳ䙐ᡀ⻱⻏₏ǃѫ₏ᶯ઼ަԆ䴦ԦⲴᨽ༎DŽᡁفᔪ䆠ᛘว㹼ESD ᐕ֌ㄉкⲴᡰᴹ〻ᒿDŽྲ󰵭❑⌅
ว㹼к䘠〻ᒿˈ൘ᩜ䴦Ԧᱲ䃻クᡤ䙓᧕㠣ժᴽಘк₏⇬᧕ൠ ˄ԫօн
ງኔⲴ䠁ኜ㺘䶒˅Ⲵ䱢䶌䴫㞅ᑦԕᨀ׋ESD ؍䆧DŽ
൘ᩜѫ₏ᶯᱲ䃻ᗵሿᗳDŽ䙉Ӌ䴦ԦሽᯬESD ⢩ࡕ᭿ᝏDŽ䃻۵ᨑտѫ₏ᶯⲴ䚺㐓DŽሷѫ₏ᶯᗎ؍䆧྇ࠪᡆᗎժ
ᴽಘ〫ࠪᖼˈ䃻ሷѫ₏ᶯݳԦᵍкˈ᭮㖞൘ᐢ᧕ൠⲴ❑䶌䴫㺘䶒DŽ䃻֯⭘䱢䶌䴫⎧㏯຺ˈі䚯ݽ֯⭘ѫ₏ᶯ؍䆧
྇DŽ䃻䇃ѫ₏ᶯ൘ԫօ㺘䶒к━DŽ
ВНИМАНИЕ!
Электростатический разряд может повредить дисковые накопители, платы и другие компоненты. Рекомендуется
выполнять все процедуры на рабочей станции ESD. Если она недоступна, для взаимодействия с компонентами наденьте специальную
защитную одежду, к которой относится антистатический браслет, соединенный с корпусом (любая неокрашенная поверхность металла)
сервера.
Всегда соблюдайте осторожность при взаимодействии с платами. Они могут быть крайне восприимчивы к электростатическим разрядам.
Держите платы только за края. После извлечения платы из сервера или из защитной обертки, поместите компонент платы верхней стороной
на заземленную, свободную от помех поверхность. По возможности используйте электропроводимую подкладку из пеноматериала, но не
обертку платы. Не перемещайте плату по какой-либо поверхности.

Chapter 1 Preface 7
Online Documentation Information
Additional documentation and electronic copies of printed materials can be found online for your appli-
ance. This documentation is periodically revised to include new and updated information and might not
be identical to the original printed documentation.
To view or download Symantec documentation, visit:
https://support.symantec.com/en_US/Documentation.html

Chapter 1 Preface 8

CHAPTER
02 About This Guide
This SSL Visibility CRU Installation Guide describes how to replace a non-functioning original appliance
with a chassis replacement unit (CRU). CRU kits include a chassis, motherboard, CPU, and memory. They do
not include field-replaceable components, such as network modules and power supply units, which must
be transfered from the original chassis to the CRU. The appliance’s archived configuration files must also be
transfered to the CRU to return the original configuration.
!
Important!
• A qualified technician must perform the CRU installation to reduce the risk of damage to the appliance.
• Review the safety instructions and warnings in the appliance’s Safety and Conformity Guide before
servicing the appliance.
• Review the software release notes for upgrading and downgrading procedures.
CRU Kits
Available SSL Visibility CRU kits are listed below. Verify that your CRU matches the kit contents listed and
go to the installation procedure in the right-most column. SSL Visibility appliances support a number of
Symantec product platforms. Consult the software release notes for release information and other up-
grade-related materials.
CRU Kit Replaces Kit Contents To Install
SV800-CRU SV800 chassis
(1) Replacement chassis
(1) ESD Wrist strap
(1) CRU Installation Guide
See “SV800 CRU Installation”
on page 12.
SV1800-C-CRU SV1800 chassis (copper ports) See“SV1800 CRU Installation”
on page 13.
SV1800-F-CRU SV1800 chassis (fiber ports)
SV2800-CRU SV2800 chassis See “SV2800/SV3800 CRU In-
stallation” on page 14.
SV3800-CRU SV3800 chassis See “SV2800/SV3800 CRU In-
stallation” on page 14.

Chapter 2 About This Guide 10

CHAPTER
03 CRU Installation Instructions
SSL Visibility CRU instructions are documented in the following sections:
• “SV800 CRU Installation” on page 12
• “SV1800 CRU Installation” on page 13
• “SV2800/SV3800 CRU Installation” on page 14

Chapter 3 CRU Installation Instructions 12
SV800 CRU Installation
To replace the SV800 appliance chassis subsystem, perform the following tasks.
!
Important!
• A qualified technician must perform the CRU installation to reduce the risk of damage to the appliance.
• Review the safety instructions and warnings in the appliance’s Safety and Conformity Guide before
servicing the appliance.
• Review the software release notes for upgrading and downgrading procedures.
Step Description
1
Record the original appliance’s network settings and network cabling. Back up the appliance’s configuration.
For more information, see “Back Up and Restore Configuration” on page 25.
Warning: If you do not back up the appliance’s configuration, you will need to apply an archived configura-
tion or reconfigure the appliance manually, to return it to normal operation.
2
Carefully power off the appliance and disconnect all network and power cables.
3
Remove the original appliance from its installation location and set it on an open, stable workspace. If the
original appliance is shelf-mounted, remove it from the shelf per the instructions included with the shelf-
mount kit.
4
Install the CRU in the installation location. If you have the optional shelf mount, install the CRU on the shelf
per the instructions included with the shelf-mount kit.
5
Reconnect all network and power cables to the CRU.
6
Power on the CRU and restore its network settings. Connect to the WebUI and complete the Bootstrap.
7
(Optional) Connect to the WebUI and upgrade or downgrade the SSL Visibility software to the required ver-
sion. For more information, see “Update SSL Visibility Software” on page 24.
8
Install the archived configuration (from the original appliance) and the updated license (where applicable)
to the CRU. For more information, see “Back Up and Restore Configuration” on page 25 and “Download and
Install License” on page 26.
9
Repackage the original appliance in the CRU shipping container and return it to Symantec.

Chapter 3 CRU Installation Instructions 13
SV1800 CRU Installation
To replace the SV1800 appliance chassis subsystem, perform the following tasks.
!
Important!
• A qualified technician must perform the CRU installation to reduce the risk of damage to the appliance.
• Review the safety instructions and warnings in the appliance’s Safety and Conformity Guide before
servicing the appliance.
• Review the software release notes for upgrading and downgrading procedures.
Step Description
1
Record the original appliance’s network settings and network cabling. Back up the appliance’s configuration.
For more information, see “Back Up and Restore Configuration” on page 25.
Warning: If you do not back up the appliance’s configuration, you will need to apply an archived configura-
tion or reconfigure the appliance manually, to return it to normal operation.
2
Carefully power off the appliance and disconnect all network and power cables. Remove the appliance from
the equipment rack and set it on an open, stable workspace.
3
Remove the power supplies from the original appliance and install them in the CRU. For more information
see, “Transfer SV1800 Power Supplies” on page 16.
4
Remove the inner chassis rails from the original appliance and attach them to the CRU. For more information,
see “Transfer SV1800, SV2800, and SV3800 Rack Rails” on page 20.
5
Install the fully assembled CRU in the equipment rack. Reattach all network and power cables. For more in-
formation, see “Transfer SV1800, SV2800, and SV3800 Rack Rails” on page 20.
6
Power on the CRU and restore its network settings. Connect to the WebUI and complete the Bootstrap.
7
(Optional) Connect to the WebUI and upgrade or downgrade the SSL Visibility software to the required ver-
sion. For more information, see “Update SSL Visibility Software” on page 24.
8
Install the archived configuration (from the original appliance) and the updated license (where applicable)
to the CRU. For more information, see “Back Up and Restore Configuration” on page 25 and “Download and
Install License” on page 26.
9
Repackage the original appliance in the CRU shipping container and return it to Symantec.

Chapter 3 CRU Installation Instructions 14
SV2800/SV3800 CRU Installation
To replace the SV2800 or SV3800 appliance chassis subsystem, perform the following tasks.
!
Important!
• A qualified technician must perform the CRU installation to reduce the risk of damage to the appliance.
• Review the safety instructions and warnings in the appliance’s Safety and Conformity Guide before
servicing the appliance.
• Review the software release notes for upgrading and downgrading procedures.
Step Description
1
Record the appliance’s network settings, network cabling, and network module installation locations. Back
up the appliance’s configuration. For more information, see “Back Up and Restore Configuration” on page 25.
Warning: If you do not back up the system configuration, you will need to apply an archived system config-
uration or reconfigure the appliance manually, to return it to normal operation.
2
Carefully power off the appliance and disconnect all network and power cables. Remove the appliance from
the equipment rack and set it on an open, stable workspace.
3
Remove the power supplies from the original appliance and install them in the CRU. For more information
see, “Transfer SV2800/3800 Power Supplies” on page 17.
4
Removeanynetworkmodules fromthe originalapplianceand install themin theCRU inthe same slots.Install
thenetworkmodule covers removedfromthe CRU inthe originalappliance.Formore information,see “Trans-
fer SV2800/3800 Network Modules” on page 18.
5
Remove the inner chassis rails from the original appliance and attach them to the CRU. For more information,
see “Transfer SV1800, SV2800, and SV3800 Rack Rails” on page 20.
6
Install the fully assembled CRU in the equipment rack. Reattach all network and power cables. For more in-
formation, see “Transfer SV1800, SV2800, and SV3800 Rack Rails” on page 20.
7
Power on the CRU and restore its network settings. Connect to the WebUI and complete the Bootstrap.
8
(Optional) Connect to the WebUI and upgrade or downgrade the SSL Visibility software to the required ver-
sion. For more information, see “Update SSL Visibility Software” on page 24.
9
Install the archived configuration (from the original appliance) and the updated license (where applicable)
to the CRU. For more information, see “Back Up and Restore Configuration” on page 25 and “Download and
Install License” on page 26.
10
Repackage the original appliance in the CRU shipping container and return it to Symantec.

CHAPTER
04 Component Transfer
When replacing an appliance chassis with a CRU, the original chassis components—power supplies, net-
work modules, and chassis rails—must be transferred to the CRU. Instructions for transferring components
are documented in the following sections:
• “Transfer SV1800 Power Supplies” on page 16
• “Transfer SV2800/3800 Power Supplies” on page 17
• “Transfer SV2800/3800 Network Modules” on page 18
• “Transfer SV1800, SV2800, and SV3800 Rack Rails” on page 20
!
Important!
• A qualified technician must perform the CRU installation to reduce the risk of damage to the appliance.
• Review the safety instructions and warnings in the appliance’s Safety and Conformity Guide before
servicing the appliance.
• Review the software release notes for upgrading and downgrading procedures.

Chapter 4 Component Transfer 16
Transfer SV1800 Power Supplies
SV1800 power supplies are hot swappable. However, if the appliance is powered by a single power supply,
removing that power supply will cause the system to fail. Powering off the appliance in this manner could
cause disk corruption. SV1800 power supplies are secured with retention latches.
To transfer SV1800 power supplies from the original appliance to the CRU:
1 Power off the original appliance and unplug the power supply cables.
2 Push the retention latch to the right (as viewed from the back) for the first power supply.
3 Remove the power supply—pulling it straight out—from the original appliance.
4 Insert the power supply in the CRU, pushing it in gently until the retention latch clicks. If the power
supply gets stuck, hold the retention latch to the right while inserting it. Make sure the power supply
is fully seated and the retention latch is in the left-most position.
5 Repeat the previous steps to transfer the remaining power supply from the original chassis to the CRU.
6 Reattach the power supply cables.

Chapter 4 Component Transfer 17
Transfer SV2800/3800 Power Supplies
SV2800 and SV3800 power supplies are hot swappable. However, if the appliance is powered by a single
power supply, removing that power supply will cause the system to fail. Powering off the appliance in this
manner could cause disk corruption. SV2800 and SV3800 power supplies are secured with a retainer bar
and retention latches.
!
Warning: SV2800 appliances are equipped with 650W power supplies, identical in appearance to the
750W power supplies used by the SV3800. Make sure to install the power supply appropriate for the
appliance.
To transfer SV2800 or SV3800 power supplies from the original appliance to the CRU:
1 Power off the original appliance and unplug the power supply cables.
2 Unscrew the retainer bar screws with a 6-32x4mm flat head screwdriver and pull out the retainer bar
(located below the tabs). If necessary, apply gentle downward pressure to the retention latch of the
right power supply to facilitate removal of the retainer bar.
3 Push the retention latch to the right (as viewed from the back) for the first power supply.
4 Remove the power supply—pulling it straight out—from the original appliance.

Chapter 4 Component Transfer 18
5 Insert the removed power supply in the CRU, pushing it in gently until the retention latch clicks. If the
power supply gets stuck, hold the retention latch to the right while inserting it. Make sure the power
supply is fully seated and the retention latch is in the left-most position.
6 Repeat the previous steps to transfer the remaining power supply from the original chassis to the CRU.
7 Secure the power supplies in the CRU with the previously removed retainer bar, inserting it below the
tabs and securing it with the screws.
8 Reattach the power supply cables.
Transfer SV2800/3800 Network Modules
SV2800 and SV3800 appliances do not include network modules; if your deployment requires them, they
must be purchased separately from Symantec. Network modules are installed in the appliance’s front bays,
which are numbered left to right and top to bottom.
!
Warning: Network modules are not hot swappable. Make sure to power off the appliance before
installing or removing them. Failing to do so could damage the network module.
To transfer network modules from the original chassis to the CRU:
1 Power off the appliance.
2 Remove the first network module from the original appliance:
• Remove the screw from the first network module and pull out the ejector handle until it is
approximately 25mm (1”) from the front panel.

Chapter 4 Component Transfer 19
• While continuing to pull the ejector handle forward, remove the network module from the original
appliance.
3 Insert the network module in the CRU:
• If necessary, remove the blank panel covering the empty slot in the CRU.
• Insert the network module in the empty slot until the protrusion on the right side of the module
(the ejector latch) touches the chassis.
• Press gently on the ejector handle, where the screw hole is, while pushing the module into the
chassis, so the ejector latch engages.
• Make sure the network module aligns with the other modules. It may be necessary to push on the
front of the module to fully seat it. If the module does not fully seat, try reinserting it while
observing the ejector latch on the right side of the module.
• Secure the ejector handle to the front of the chassis with the previously removed screw.
4 Repeat the previous steps to transfer the other network modules from the original chassis to the CRU.
5 Install the network module covers you removed from the CRU into the original appliance.

Chapter 4 Component Transfer 20
Transfer SV1800, SV2800, and SV3800 Rack Rails
The slide-rail mounting kit included with SV1800, SV2800, and SV3800 appliances allows them to be rack-
mounted in a four-post equipment rack with a depth of 27.75” to 37.00” with square mounting holes.
!
Caution: If you are installing the appliance in an enclosed equipment rack, make sure to provide
sufficient airflow to prevent the appliance from overheating, which can cause damage.
!
Caution: The appliance should not be supported using only the front mounting brackets with cable
guides. Make sure to fully support the appliance by using the front and rear mounting brackets.
To transfer the inner chassis rails from the original appliance to the CRU:
1 Remove the original appliance from the rack. Unlock the inner chassis rails, by pressing down on the
release triggers, and carefully slide the appliance out of the rack.
2 Remove the inner chassis rails from the original appliance by sliding them toward the rear of the
appliance to unlock them from the chassis posts.