Symmetricom TimeProvider 500 User manual

TimeProvider 500
IEEE 1588v2 Translator
2.0 User’s Guide
Revision A – December 2009
Part Number 098-00172-000

Symmetricom, Inc.
2300 Orchard Parkway
San Jose, CA 95131-1017
U.S.A.
http://www.symmetricom.com
Copyright © 2009 Symmetricom, Inc.
All rights reserved. Printed in U.S.A.
All product names, service marks, trademarks, and registered trademarks
used in this document are the property of their respective owners.

098-00172-000 Revision A – December, 2009 TimeProvider 500 2.0 User’s Guide 3
Table of Contents
How to Use This Guide
Purpose of This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Structure of This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Conventions Used in This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Warnings, Cautions, Recommendations, and Notes . . . . . . . . . . . . . . . . . . . .17
Related Documents and Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Where to Find Answers to Product and Document Questions . . . . . . . . . . . . .18
What’s New In This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
User’s Guide Updates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Chapter 1 Overview
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Key Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Hardware Features: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Software Features: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Telecommunications Using PTP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Version 2.0 Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Functional Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Functional Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
PowerA and PowerB Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
RJ48C Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
1PPS/E1/T1 Output Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
10MHz Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Chassis Ground . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
RS232 MGMT Serial Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
IEEE 1588 Remote Management Port . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Chapter 2 Installation & Configuration
Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Site Survey . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Unpack the Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Rack Mounting the TimeProvider 500. . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Ground the Shelf. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

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4TimeProvider 500 2.0 User’s Guide 098-00172-000 Revision A – December, 2009
Configuration Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Apply Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Establish Serial Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Logon to TimeProvider 500. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Configure the TimeProvider 500 IP Address . . . . . . . . . . . . . . . . . . . . . .41
Confirm TimeProvider 500 Network Communication . . . . . . . . . . . . . . . .43
Configure PTP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Confirm Connectivity with Grandmaster Clocks . . . . . . . . . . . . . . . . . . . .45
Confirm PTP Flow. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Configure Frequency Outputs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Optional – Configure VLAN Settings Example . . . . . . . . . . . . . . . . . . . . .49
Installation and Provisioning Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Chapter 3 Operations
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
PTP Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Interface Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
PTP Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Remote CLI Command Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
All interface connections are available for VLAN and non-VLAN remote
telnet sessions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Interface Connection Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
if0, if1, if2, if3 & if4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Reviewing Interface Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Multicast Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Time-Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
IPDV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Details for Show Status Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Flow State . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Frequency Locked Loop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Alarms & Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Date & Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
TimeProvider 500 Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Configuration Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
User Sessions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Firmware Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

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Table of Contents
GM2 GrandMaster . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Chapter 4 CLI Commands
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
TimeProvider 500 CLI Command Conventions . . . . . . . . . . . . . . . . . . . .78
CLI Command Keyboard Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Command Line Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
TimeProvider 500 CLI Command Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
clear log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
logout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
ping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
reboot system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
upgrade. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Set Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
set auto-neg . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
set bridge-time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
set clock time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
set clock timescale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
set clock timezone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
set configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
set eia-232 baud . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
set firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
set interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
set interface attachments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
set ip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
set ipdv interval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
set ipdv pacing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
set ipdv reset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
set ipdv threshold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
set ip-mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
set tod . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
set tod format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95
set tod timescale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95
set user . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
set udesc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
set vlan-config. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97

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6TimeProvider 500 2.0 User’s Guide 098-00172-000 Revision A – December, 2009
Set Alarm Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98
set alarm-config delay. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
set alarm-config level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
set alarm-config proxy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100
set alarm-config state . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100
Set Output Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101
set output freerun . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101
set output hdb3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102
set output holdover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102
set output out1, out2, out3 & out4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
set output pps-mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104
set output pps-offset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104
set output pps-width . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
Set PTP Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106
set ptp addr-mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106
set ptp address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106
set ptp domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107
set ptp dscp. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108
set ptp mgmt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108
set ptp transport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109
set ptp unicast announce-int . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109
set ptp unicast lease-int . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110
set ptp unicast sync-int . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110

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Table of Contents
Show Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111
show alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111
show alarm-config. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111
show announce. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112
show auto-neg . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113
show bridge-time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113
show clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113
show correction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114
show eia-232. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114
show firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114
show interface config . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115
show interface status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115
show inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116
show image. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116
show led . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117
show log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117
show output. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118
show ptp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118
show status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119
show status-list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120
show temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121
show tod . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121
Chapter 5 Maintenance, Troubleshooting & Ordering
Preventive Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123
Safety Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124
Reading LED Conditions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125
Upgrading the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126
Alarm System Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126
Grandmaster Clock Link Corrective Action . . . . . . . . . . . . . . . . . . . . . . . . . . .130
TimeProvider 500 System and Accessory Part Numbers . . . . . . . . . . . . . . . .130
Returning the TimeProvider 500 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130
Repacking the Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131
Equipment Return Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131
Contacting Symmetricom Global Services . . . . . . . . . . . . . . . . . . . . . . . . . . .131
User Manual Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132

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8TimeProvider 500 2.0 User’s Guide 098-00172-000 Revision A – December, 2009
Chapter 6 Specifications and Factory Defaults
Component Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133
Mechanical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133
Environmental . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134
Serial Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135
Ethernet Port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135
1PPS Outputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136
T1 Outputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136
1.544 MHz Outputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137
10 MHz Output . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137
E1 Outputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138
2.048 MHz Outputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138
Holdover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138
Typical Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139
Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140
Electromagnetic Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141
Regulatory Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142
Appendix A Tmecode Formats
NMEA Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143
T1 Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144
Appendix B Configuring the TimeProvider 5000 and 500 Exam-
ple
TimeProvider 5000 and 500 Configuration Example . . . . . . . . . . . . . . . . . . .147
Appendix C Hardware Version 1.0 Units
Version 1.0 Component Functional Description . . . . . . . . . . . . . . . . . . . . . . .154
Power Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154
RJ48C Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155
T1/E1 Frequency Output Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . .155
LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156
Chassis Ground . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156
RS232 MGMT Serial Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157
IEEE 1588 Remote Management Port . . . . . . . . . . . . . . . . . . . . . . . . . .157

098-00172-000 Revision A – December, 2009 TimeProvider 500 2.0 User’s Guide 9
Table of Contents
Version 1.0 System and Accessory Part Numbers . . . . . . . . . . . . . . . . . . . . .158
Version 1.0 Component Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .158
Mechanical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .158
Environmental . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .159
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .159
Serial Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .160
Ethernet Port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .160
T1 Outputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .161
1.544 MHz Outputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .161
E1 Outputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .161
2.048 MHz Outputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162
Holdover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162
Version 1.0 Factory Defaults. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162
Version 1.0 Electromagnetic Environment . . . . . . . . . . . . . . . . . . . . . . . . . . .163
Version 1.0 Regulatory Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .164
Syntax Changes and Additions – Version 1.0 to Version 2.0 Firmware . . . . .165
Parameter Changes and Additions – Version 1.0 to Version 2.0 Firmware . .169

Table of Contents
10 TimeProvider 500 2.0 User’s Guide 098-00172-000 Revision A – December, 2009

098-00172-000 Revision A – December, 2009 TimeProvider 500 2.0 User’s Guide 11
Figures
1-1 TimeProvider 500 - Version 2.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
1-2 TimeProvider 500 Wireless Backhaul Application . . . . . . . . . . . . . . . . . . . .23
1-3 TimeProvider 500 Hardware Block Diagram . . . . . . . . . . . . . . . . . . . . . . .25
1-4 TimeProvider 500 Front Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
1-5 Output Connector Frametype Coupling. . . . . . . . . . . . . . . . . . . . . . . . . . . .27
1-6 Serial Port Male Connector Pins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
1-7 RJ-45 Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
2-1 Location of TimeProvider 500 Product Label . . . . . . . . . . . . . . . . . . . . . . .35
2-2 TimeProvider 5000 and TimeProvider 500 Rack Mounting Example . . . . .37
2-3 Universal Ground Symbol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
2-4 Current PTP-Related Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
2-5 Setting the TimeProvider 500 IP Address . . . . . . . . . . . . . . . . . . . . . . . . . .43
2-6 Pinging the TimeProvider 500 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
2-7 GrandMaster (GM1) Factory Default Settings . . . . . . . . . . . . . . . . . . . . . . .44
2-8 Confirming GrandMaster (GM1) IP Address Setting . . . . . . . . . . . . . . . . . .45
2-9 List of Current PTP-Related Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
3-1 Interface Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
3-2 Non-VLAN Interface Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
3-3 Separate VLAN Interface Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
3-4 Multicast Operational Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
3-5 BMC Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
3-6 Show Status Query Example –Top Section . . . . . . . . . . . . . . . . . . . . . . . .63
3-7 Possible State Flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
3-8 Possible Frequency Locked-Loop State Transitions . . . . . . . . . . . . . . . . . .68
4-1 TimeProvider 500 CLI Command Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
4-2 Alarm Configuration Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
4-3 Set Output Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101
4-4 Set PTP Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106
6-1 MTIE Test Threshold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139
C-1 TimeProvider 500 - Version 1.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153
C-2 TimeProvider 500 Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154
C-3 Differential T1/E1 Output Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155
C-4 Single-Ended T1/E1 Output Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155
C-5 Serial Port Male Connector Pins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157
C-6 RJ-45 Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157

List of Figures
12 TimeProvider 500 2.0 User’s Guide 098-00172-000 Revision A – December, 2009

098-00172-000 Revision A – December, 2009 TimeProvider 500 2.0 User’s Guide 13
Tables
1-1 Output 1 and Output 4 Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
1-2 Output 2 and Output 3 Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
1-3 Serial Port Male Connector Pin Assignments . . . . . . . . . . . . . . . . . . . . . . .30
2-1 COM Port Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
2-2 TimeProvider 500 PTP Settings Example . . . . . . . . . . . . . . . . . . . . . . . . . .42
2-3 Output Signal Selections for OUT1, OUT2, OUT3 and OUT4. . . . . . . . . . .48
2-4 Installation and Provisioning Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
3-1 Possible Flow State . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
3-2 Frequency Locked-Loop State . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
3-3 Alarm Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
5-1 Preventive Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124
5-2 LED Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125
5-3 Alarm System Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126
5-4 Component Part Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130
6-1 TimeProvider 500 Mechanical Specifications . . . . . . . . . . . . . . . . . . . . . .133
6-2 TimeProvider 500 Environmental Specifications . . . . . . . . . . . . . . . . . . . .134
6-3 TimeProvider 500 Power Specifications . . . . . . . . . . . . . . . . . . . . . . . . . .134
6-4 Serial Port Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135
6-5 LAN Port Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135
6-6 1PPS Port Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136
6-7 T1 Output Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136
6-8 1.544 MHz Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137
6-9 10 MHz Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137
6-10 E1 Output Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138
6-11 2.048 MHz Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138
6-12 Typical Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139
6-13 General and Communication Parameters . . . . . . . . . . . . . . . . . . . . . . . . .140
A-1 NMEA Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143
A-2 T1 Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144
B-1 TimeProvider 5000 and 500 Configuration . . . . . . . . . . . . . . . . . . . . . . . .147
C-1 Serial Port Connector Pin Assignments. . . . . . . . . . . . . . . . . . . . . . . . . . .157
C-2 Component Part Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .158
C-3 TimeProvider 500 Mechanical Specifications . . . . . . . . . . . . . . . . . . . . . .158
C-4 TimeProvider 500 Environmental Specifications . . . . . . . . . . . . . . . . . . . .159

List of Tables
14 TimeProvider 500 2.0 User’s Guide 098-00172-000 Revision A – December, 2009
C-5 TimeProvider 500 Power Specifications . . . . . . . . . . . . . . . . . . . . . . . . . .159
C-6 Serial Port Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .160
C-7 LAN Port Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .160
C-8 T1 Output Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .161
C-9 1.544 MHz Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .161
C-10 E1 Output Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .161
C-11 2.048 MHz Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162
C-12 General and Communication Parameters . . . . . . . . . . . . . . . . . . . . . . . . .162
C-13 Version 1.0 - 2.0 CLI Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .165
C-14 Parameter Changes and Additions – v1.0 to v2.0 Firmware . . . . . . . . . . .169

098-00172-000 Revision A – December, 2009 TimeProvider 500 2.0 User’s Guide 15
How to Use This Guide
This section describes the format, layout, and purpose of this guide.
In This Preface
Purpose of This Guide
Structure of This Guide
Conventions Used in This Guide
Purpose of This Guide
The TimeProvider 500 2.0 User Guide provides information about Symmetricom’s
TimeProvider 500 IEEE 1588v2 Translator. The information contained in this user
guide includes the TimeProvider 500’s features, functionality, setup and
configuration procedures, operations, CLI commands, maintenance, how to contact
technical support, troubleshooting, specifications, timecode formats, and a
TimeProvider 5000 and 500 configuration example. Syntax and parameter changes
and additions when upgrading from version 1.0 firmware to version 2.0 firmware are
also included.
Structure of This Guide
This user guide contains the following chapters and appendixes:
Chapter, Title Description
Chapter 1, Overview Describes the features and functionality of TimeProvider 500.
Chapter 2, Installation &
Configuration
Contains information about the installation site, unpacking and
installing the system, and configuring the unit for operation.
Chapter 3, Operations Provides descriptions of PTP management, interface connections,
multicast support, time setting, IPDV, packet flow and operation via
the show status function, frequency locked loop, alarms and
events, logs, user sessions, and firmware upgrade.
Chapter 4, CLI Commands Describes the CLI command set.
Chapter 5, Maintenance,
Troubleshooting & Ordering
Contains preventative maintenance and safety considerations,
reading LED conditions, alarm system messages, system and
accessory part numbers, where to return a unit if necessary, and
how to get technical assistance.
Chapter 6, Specifications and
Factory Defaults
Lists the mechanical and electrical specifications and default
settings for TimeProvider 500.
Chapter A, Tmecode Formats Provides the NMEA and T1 timecode formats.

16 TimeProvider 500 2.0 User’s Guide 098-00172-000 Revision A – December, 2009
How to Use This Guide
Conventions Used in This Guide
Conventions Used in This Guide
This guide uses the following conventions:
Acronyms and Abbreviations – Terms are spelled out the first time they appear
in text. Thereafter, only the acronym or abbreviation is used.
Revision Control – The title page lists the printing date and versions of the
product this guide describes.
Typographical Conventions – This guide uses the typographical conventions
described in the table below.
Chapter B, Configuring the
TimeProvider 5000 and 500
Example
Provides an example showing the actions to configure the
TimeProvider 5000 and TimeProvider 500 and to verify that
network communication between the TimeProvider 5000 and
TimeProvider 500 is enabled.
Chapter C, Hardware Version
1.0 Units
Provides version 1.0 hardware functional descriptions, part
numbers, specifications and factory defaults, and a table
identifying the syntax and parameter command changes and
additions when upgrading from version 1.0 to version 2.0 firmware.
When text appears
this way... ... it means:
Symmetricom Product Document The title of a document.
CRITICAL An operating mode, alarm state, status, or chassis
label.
Select File, Open... Click the Open option on the File menu.
Press Enter
Press;
A named keyboard key.
The key name is shown as it appears on the
keyboard. An explanation of the key’s acronym or
function immediately follows the first reference to
the key, if required.
Username: Text in a source file or a system prompt or other text
that appears on a screen.
ping
status
A command you enter at a system prompt or text
you enter in response to a program prompt. You
must enter commands for case-sensitive operating
systems exactly as shown.
Chapter, Title Description

098-00172-000 Revision A – December, 2009 TimeProvider 500 2.0 User’s Guide 17
How to Use This Guide
Warnings, Cautions, Recommendations, and Notes
Warnings, Cautions, Recommendations, and Notes
Warnings, Cautions, Recommendations, and Notes attract attention to essential or
critical information in this guide. The types of information included in each are
explained in the following examples.
qualified personnel A word or term being emphasized.
Symmetricom does not
recommend...
A word or term given special emphasis.
Warning: To avoid serious personal injury or death, do not disregard
warnings. All warnings use this symbol. Warnings are installation,
operation, or maintenance procedures, practices, or statements, that
if not strictly observed, may result in serious personal injury or even
death.
Caution: To avoid personal injury, do not disregard cautions. All
cautions use this symbol. Cautions are installation, operation, or
maintenance procedures, practices, conditions, or statements, that if
not strictly observed, may result in damage to, or destruction of, the
equipment. Cautions are also used to indicate a long-term health
hazard.
ESD Caution: To avoid personal injury and electrostatic discharge
(ESD) damage to equipment, do not disregard ESD cautions. All ESD
cautions use this symbol. ESD cautions are installation, operation, or
maintenance procedures, practices, conditions, or statements that if
not strictly observed, may result in possible personal injury,
electrostatic discharge damage to, or destruction of, static-sensitive
components of the equipment.
Electrical Shock Caution: To avoid electrical shock and possible
personal injury, do not disregard electrical shock cautions. All
electrical shock cautions use this symbol. Electrical shock cautions
are practices, procedures, or statements, that if not strictly observed,
may result in possible personal injury, electrical shock damage to, or
destruction of components of the equipment.
When text appears
this way... ... it means:

18 TimeProvider 500 2.0 User’s Guide 098-00172-000 Revision A – December, 2009
How to Use This Guide
Related Documents and Information
Related Documents and Information
See your Symmetricom representative or sales office for a complete list of available
documentation.
Where to Find Answers to Product and Document
Questions
For additional information about the products described in this guide, please contact
your Symmetricom representative or your local sales office. You can also contact us
on the web at www.symmetricom.com.
What’s New In This Guide
This is the first release of the TimeProvider 500 2.0 User’s Guide.
User’s Guide Updates
When this manual is updated the updated version will be available for downloading
from Symmetricom’s Web site. After downloading, you can view the manual on a
computer or print it using Adobe Acrobat Reader.
Recommendation: All recommendations use this symbol.
Recommendations indicate manufacturer-tested methods or known
functionality. Recommendations contain installation, operation, or
maintenance procedures, practices, conditions, or statements, that
provide important information for optimum performance results.
Note: All notes use this symbol. Notes contain installation, operation,
or maintenance procedures, practices, conditions, or statements, that
alert you to important information, which may make your task easier
or increase your understanding.

098-00172-000 Revision A – December, 2009 TimeProvider 500 2.0 User’s Guide 19
How to Use This Guide
User’s Guide Updates
Manual updates are available by logging in to Telecom Solutions Support at:
http://www.symmetricom.com/support/online-support//
Note: If you are downloading a manual for the first time, you will need
to register with Symmetricom. If you are currently registered, login
and download the manual update.

20 TimeProvider 500 2.0 User’s Guide 098-00172-000 Revision A – December, 2009
How to Use This Guide
User’s Guide Updates