Synology VisualStation VS960HD User manual

Table of Contents
Chapter 1: Introduction
Chapter 2: Getting Started with Synology VisualStation
Setting up VisualStation 4
Getting to Know VisualStation 4
Chapter 3: Logging in Surveillance Station
Surveillance Station 5
Chapter 4: Working Oine
Timeline 6
Recording 8
Chapter 5: Options
Options 9
Chapter 6: Troubleshooting
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Thank you for purchasing Synology VisualStation. Synology VisualStation allows you to manage and monitor IP
camera feeds without using a computer. You can log in to Surveillance Station directly through VisualStation for
complete control over your surveillance devices. After logging in to VisualStation, users will be redirected to a
web browser interface that is consistent with that of the Surveillance Station package. For more information on
Surveillance Station, please read the online resources below:
Online Resources
Click on the links to obtain Synology's online resources.
• Knowledge Base: www.synology.com/knowledgebase
• Forum: forum.synology.com
• Download Center: www.synology.com/support/download.php
• Technical Support: www.synology.com/support/support_form.php
Introduction 1
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Setting up VisualStation
This guide assumes that both your Synology VisualStation and Synology NAS/NVR product running with Surveillance
Station 8.0.2 (and above) have access to the Internet or local area network. If you have not yet completed hardware
and software setup, please refer to the Hardware Installation Guide that came with your Synology VisualStation before
proceeding.
Getting to Know VisualStation
This section explains the basics of navigating and operating Synology VisualStation.
Using a Mouse or Joystick
Once VisualStation is powered on and booted up, the VisualStation user interface appears on the HDMI1 or
HDMI2 display connected to it. In order to navigate and operate this user interface, you can plug a mouse or
joystick into one of the USB ports located on the back panel of VisualStation.
Navigating
At the top of the user interface, you should see a taskbar. Use this taskbar to navigate between pages. See the
graphic and explanation below:
Item Name Function
1. Main Menu Displays all available applications.
2. USB Eject the connected USB devices here.
3. Virtual Keyboard Launch the virtual keyboard here.
4. Options
This menu includes the following:
1. Information: View system information: model name, serial number, fan status.
2. Settings: Edit network, time, display, and login settings, and enable/disable
remote access support.
3. Firmware: Perform rmware upgrade.
4. Reboot: Restart VisualStation.
5. Shutdown: Power o VisualStation.
Connecting to Surveillance Station
Synology VisualStation allows you to monitor IP camera feeds without a computer. Moreover, as a client of
Surveillance Station, it allows you to manage most conguration of Surveillance Station according to the
privileges you have. Users can sign in to Surveillance Station using an account belonging to the administrators
group of Synology DiskStation Manager (DSM) to obtain the full control of the system, or using an account
belonging to the Spectator group in Surveillance Station to operate with limited permissions.
After logging in to VisualStation, users will be redirected to a web browser interface that is consistent with that of
the Surveillance Station package. For more information, please read Online Help for Surveillance Station.
Working Oine from Surveillance Station
Synology VisualStation allows you to play back recordings without connecting to Surveillance Station or any
Internet access. By plugging a USB with recordings imported from Surveillance Station into your VisualStation,
you can play back the recordings with Recording or Timeline applications.
Getting Started with Synology
VisualStation
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This chapter introduces how to log in Surveillance Station through VisualStation and utilize full features of
Surveillance Station.
Surveillance Station
In the Surveillance Station application, you can sign in to any Surveillance Station account on a Synology
NAS/NVR product to operate the functions of Surveillance Station based on the privilege granted to the account.
Item Name Function
1. IP address or
QuickConnect ID
Enter the IP address and port number of the server with the Surveillance Station
package installed. Use a colon (:) to separate the IP address and port number
(e.g., 192.168.20.16:5000). You can choose to enter QuickConnect ID to avoid the
hassle of setting up port forwarding rules.
2. User account Enter the user name of an account with Surveillance Station privileges.
3. Password Enter the login password for the user account.
4. Login settings Open the Login settings page here. You can choose to enable HTTPS connection
in the Login settings page.
Logging in Surveillance Station 3
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This chapter introduces how to view footage exported from Surveillance Station oine in Timeline and
Recording applications using a plugged in USB storage.
Timeline
In the Timeline application, you can play back recordings exported from Surveillance Station with a plugged in
USB storage when working oine. Recordings can be ltered based on cameras or dates. In addition, footage
recorded at dierent times or with dierent cameras can be watched simultaneously, allowing you to easily
compare captured recordings.
Item Name Function
1. Recording Viewer Video footage recorded with IP cameras is displayed here. Please see “Recording
Viewer” below.
2. Timeline Search for recordings according to time captured. Please see “Timeline” below.
3. Calendar Select date for recordings. Please see “Calendar” below.
4. Playback Controller Controls recording playback, including play, pause, etc. Please see “Playback
Controller” below.
5. Sync Mode Enable the sync mode for all channels of Timeline. Please see “Sync Mode”
below.
6. Layout Panel Layout related such as edit layout, select layout, show camera information, etc.
Please see “Layout Panel” below.
7. Seek Panel Seek the specic time of timeline. Please see “Seek Panel” below.
Working Oine 4
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7 Chapter 4: Working Oine
Recording Viewer
Recordings from IP cameras can be displayed here. Please refer to the instructions below:
1 Click to select a camera feed.
2 Once a camera feed is selected, you can use controls located on the left to change viewing options. The
currently selected camera feed will be highlighted with a yellow frame.
3 Double-click a camera feed to enlarge the image of that feed. Double-click again to return back to the
original layout.
4 Hover the mouse over to the bottom left corner of the camera feed to nd Drag and Zoom, and Volume
buttons.
Item Name Function
1. Drag and Zoom Operate digital zoom in. After the feed is zoomed in, you can click the magnifying
glass icon at the upper left corner of the feed to end the zoom-in.
2. Volume Adjust the audio volume of the selected recording channel.
Timeline bar
The timeline bar displays the times when recordings were captured, allowing you to quickly search for recordings
captured at specic times. There are two columns, the left one representing all camera feeds, and the right one
representing the currently selected camera feed.
On the timeline, click a specic time to start playing the rst recording captured after that time.
For example, if you select Camera A and click 08:00:00, but no recordings were captured until 08:34:00, then
recordings will be played back starting from 08:34:00.
Calendar
Choose to play back recordings captured on specic dates. Any dates that have recordings are shown in blue.
Playback Controller
Control recording playback with these buttons, including play/pause, fast forward/slow motion, next/previous, and
next frame/previous frame.
Sync Mode
Click this button to enable/disable Sync Mode.
When Sync Mode is enabled, recordings captured at the same time are played back simultaneously. For
example, if you select 07:15:00, recordings captured by all selected cameras at 07:15:00 will be played back
simultaneously.
When Sync Mode is disabled, you can play back and compare recordings captured at dierent times by selected
cameras. For example, you can play back recordings captured by Camera A at 07:15:00, while playing back
recordings captured by Camera B at 03:45:00.
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8 Chapter 4: Working Oine
Layout Panel
This panel provides some congurations of the layout of Recording Viewer.
Item Name Function
1. Management
Select the cameras for the layout. Recordings captured with the selected cameras
can be played back. Before playing back any recordings in Timeline application,
you must select at least one camera.
2. Current Layout Display the current layout on the Recording Viewer.
3. Information Show or hide the camera name and recording time.
4. Fixed aspect ratio View the recording feed with its original aspect ratio.
5. Full screen Display the recording feed in full screen.
Seek Panel
This panel allows you to search for recordings from a specic time. After entering a time and clicking the Go To
button, VisualStation will begin playing back recordings captured after the selected time.
For example, you enter 07:00:00 and click Go To, but no recordings were captured until 07:15:00. In this case,
recordings will start playing back from 07:15:00.
Recording
In the Recording application, you can view a list of footage exported from Surveillance Station with a plugged in
USB storage. Every recording le exported into the USB storage can be found here.
Recordings can be ltered based on source, camera, recording mode, or start time. You can dene which
recordings to play back by clicking the lter icon with server name on the upper-right corner and conguring lter
criteria.
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This chapter introduces how to view system information and update rmware in Options.
Options
Options, including device information, settings, rmware install, reboot, and shutdown can be accessed by
clicking the option icon located on the taskbar as illustrated below.
Information
The information page displays device information related to your VisualStation, including model name, serial
number, thermal status, as well as the current device rmware version.
Thermal status is indicated as follows:
Item Light Status
Thermal Status
Green Normal
Red
VisualStation STATUS LED Indicator will show a static orange light
in the event of overheating.
Note: VisualStation will automatically shut down once its
temperature reaches 100°C (212°F).
Settings
View and edit network, time, display, and login settings, and enable/disable remote access support for
VisualStation on this page.
Options 5
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10 Chapter 5: Options
Firmware
VisualStation rmware can be upgraded on this page. To upgrade rmware, please do the following:
1 Download the rmware from Download Center.
2 Copy the rmware le on to a USB drive.
3 Connect the USB drive to your VisualStation.
4 Go to Options (on top right corner).
5 Select Firmware.
6 Click Scan. The system would automatically detect the newest rmware le on the USB drive.
7 Click Upgrade to start.
When rmware upgrade is complete, VisualStation will automatically power o and restart.
Reboot
This option restarts VisualStation.
Shutdown
This option shuts down VisualStation. If this button is unavailable, VisualStation can be shut down by pressing the
Power button located on the front panel of VisualStation
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This chapter provides solutions to common issues you might encounter while using your Synology VisualStation.
Why is the frame rate of camera feeds low?
If the frame rate of camera feeds on the Live View page is lower than normal, please try the below suggestions.
• Check the bandwidth of your network equipment, such as routers or switches. You might need to upgrade your
equipment in order to increase network bandwidth and handle camera video feeds.
• Lower image resolution of your cameras. To edit the resolution of cameras, please do the following:
1 Sign in to Surveillance Station with a user account with Manager privileges.
2 Go to IP Camera.
3 Select a camera from the list.
4 Click Edit.
5 Go to Video tab in the Camera Settings page.
Why can’t I save snapshots or download recordings?
Snapshots, recordings, and system logs can be saved to a USB drive. In order to save any of these les, please
make sure a USB drive is connected to your VisualStation.
Troubleshooting 6
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SYNOLOGY, INC.
END USER LICENSE AGREEMENT
IMPORTANT–READ CAREFULLY: THIS END USER LICENSE AGREEMENT ("EULA") IS A LEGAL AGREEMENT
BETWEEN YOU (EITHER AN INDIVIDUAL OR A LEGAL ENTITY) AND SYNOLOGY, INC. ("SYNOLOGY") FOR THE
SYNOLOGY SOFTWARE INSTALLED ONTO THE SYNOLOGY PRODUCT PUCHASED BY YOU (THE “PRODUCT”), OR
LEGALLY DOWNLOADED FROM WWW.SYNOLOGY.COM, OR ANY OTHER CHANNEL PROVIDED BY SYNOLOGY
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YOU AGREE TO BE BOUND BY THE TERMS OF THIS EULA BY USING THE PRODUCTS CONTAINING THE SOFTWARE,
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YOU MAY RETURN THE PRODUCT TO THE RESELLER WHERE YOU PURCHASED IT FOR A REFUND IN
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LIABILITY OR OTHER THEORY EVEN IF SYNOLOGY HAS
BEEN ADVISED OF THE POSSIBILITY OF SUCH
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ITS SUPPLIERS' LIABILITY ARISING OUT OF OR
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or claim arising out of or relating to this EULA will be
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SYNOLOGY, INC.
LIMITED PRODUCT WARRANTY
THIS LIMITED WARRANTY ("WARRANTY") APPLIES TO THE PRODUCTS (AS DEFINED BELOW) OF SYNOLOGY, INC.
AND ITS AFFILIATES, INCLUDING SYNOLOGY AMERICA CORP, (COLLECTIVELY, "SYNOLOGY"). YOU ACCEPT AND
AGREE TO BE BOUND BY THE TERMS OF THIS WARRANTY BY OPENING THE PACKAGE CONTAINING AND/OR
USING THE PRODUCT. IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE THE PRODUCT.
INSTEAD, YOU MAY RETURN THE PRODUCT TO THE RESELLER WHERE YOU PURCHASED IT FOR A REFUND IN
ACCORDANCE WITH THE RESELLER'S APPLICABLE RETURN POLICY.
Section 1. Definitions. (a) “New Product”, including: (1)
"Category I Product" means Synology product models
RS810+, RS810RP+, RX410, all FS-series models, all
DS/RS NAS models with the XS+/XS suffix (except
RS3413xs+) in or after 13-series, all DX/RX/RXD expansion
units with 12 or more drive bays in or after 13-series, 10GbE
NIC, DDR4-2133 and DDR3-1600 memory modules. (2)
"Category II Product" means Synology product models
RS3413xs+, RS3412xs, RS3412RPxs, RS3411xs,
RS3411RPxs, RS2211+, RS2211RP+, RS411, RS409RP+,
RS409+, RS409, RS408-RP, RS408, RS407, DS3612xs,
DS3611xs, DS2411+, DS1511+, DS1010+, DS509+, DS508,
EDS14, RX1211, RX1211RP, RX4, DX1211, DX510, DX5,
NVR216, VS360HD, VS240HD, and all other memory
modules not included in Category I. (3) "Category III
Product" means Synology product models that apply with the
following requirements: all DS NAS models without the
XS+/XS suffix and with 5 and more drive bays in or after 12-
series, all RS NAS models without the XS+/XS suffix in or
after 12-series, and all DX/RX expansion units with 4 or 5
drive bays in or after 12-series. (4) "Category IV Product"
means all other Synology product models purchased by
Customer after March 1, 2008. (5) "Category V Product"
means all other Synology product models purchased by
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on the Product by Synology, and includes any firmware,
associated media, images, animations, video, audio, text
and applets incorporated into the software or Product and
any updates or upgrades to such software. (g) "Warranty
Period" means the period commencing on the date the
Product is purchased by Customer and ending (1) five years
after such date for Category I Products; (2) three years after
such date for Category II & lll Products; or (3) two years after
such date for Category IV Products; or (4) one year after
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date for Refurbished Products, except for those sold as "as
is" or with "no warranty" on Online Store. (h) "Web Site"
means the Synology web site located at
www.synology.com.
Section 2. Limited Warranty and Remedies
2.1 Limited Warranty. Subject to Section 2.6, Synology
warrants to Customer that each Product (a) will be free of
material defects in workmanship and (b) under normal use
will perform substantially in accordance with Synology's
published specifications for the Product during the Warranty
Period. Synology warrants the Software as set forth in the
accompanying end user license agreement provided with the
Product, if any. Synology provides no warranty to
Refurbished Product sold as “as is” or with “no warranty” on
Online Store.
2.2 Exclusive Remedy. If Customer gives notice of
noncompliance with any of the warranties set forth in
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manner set forth below, then, upon verification of the
noncompliance by Synology, Synology will, at Synology's
option: (a) use commercially reasonable efforts to repair the
Product, or (b) replace the noncomplying Product or part
thereof upon return of the complete Product in accordance
with Section 2.3 The foregoing sets forth Synology's entire
liability and Customer's sole and exclusive remedy for any
breach of warranty under Section 2.1 or any other defect or
deficiency in the Product. Customer will reasonably assist
Synology to diagnose and validate any nonconformity with
the Product. The warranty set forth in Section 2.1 does not
include: (1) any warranty relating to the Software;
(2) physical installation or removal of the Product from
Customer's site; (3) visits to Customer's site; (4) labor
necessary to effect repairs or replace defective parts other
than during Synology's or its contracted service providers'
normal local business hours, exclusive of weekends and
service providers’ holidays; (5) any work with any third party
equipment or software; (6) any warranty of the hard disk if
installed by Customer or any other third party; or (7) any
warranty of compatibility with the hard disk.
2.3 Return. Any Product returned by Customer under
Section 2.2 must be assigned a Return Merchandise
Authorization ("RMA") number by Synology before shipment
and must be returned in accordance with Synology's then
current RMA procedures. Customer may contact any
authorized Synology distributor or reseller or Synology
Support to obtain assistance in obtaining an RMA, and must
provide proof of purchase and product serial number when
asking for such assistance. For warranty claims, Customer
must return the complete Product to Synology in accordance
with this Section 2.3 to be eligible for coverage under this
Warranty. Any Product returned without an RMA number, or
any Product that has been disassembled (except under the
direction of Synology) will be refused and returned to
Customer at Customer's expense. Any Product that has
been assigned a RMA number must be returned in the same
condition as it was received from Synology to the address
designated by Synology, freight pre-paid, in packaging
sufficient to protect the contents thereof and with the RMA
number prominently displayed on the outside of the box.
Customer is responsible for insurance and risk of loss with
respect to returned items until they are properly received by
Synology. A Product issued a RMA number must be
returned within fifteen (15) days after issuance of the
applicable RMA number.
2.4 Replacement by Synology. If Synology elects to
replace any Product under this Warranty set forth in Section
2.1, then Synology will ship a replacement Product at
Synology's expense via the shipping method selected by
Synology after receipt of the nonconforming Product
returned in accordance with Section 2.3 and validation by
Synology that the Product does not conform to the warranty.
In some countries, Synology may at its own discretion apply
the Synology Replacement Service to certain Products,
through which Synology will ship a replacement Product to
Customer before its receipt of the nonconforming Product
returned by Customer (“Synology Replacement Service”).
2.5 Support. During the Warranty Period, Synology will
make available to Customer the support services. Following
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the expiration of the applicable Warranty Period, support for
Products may be available from Synology upon written
request.
2.6 Exclusions. The foregoing warranties and warranty
obligations do not apply to any Product that (a) has been
installed or used in a manner not specified or described in
the Product specifications; (b) has been repaired, modified
or altered by anyone other than Synology or its agent or
designee; (c) has been in any way misused, abused, or
damaged; (d) has been used with items not provided by
Synology other than the hardware or software for which the
Product is designed; or (e) otherwise fails to conform to the
Product specifications and such failure is attributable to
causes not within or under Synology's control. Further, the
foregoing warranties will be void if (1) Customer
disassembles the Product except as authorized by Synology;
(2) Customer fails to implement any correction, modification,
enhancement, improvement or other update made available
to Customer by Synology; or (3) Customer implements,
installs or uses any correction, modification, enhancement,
improvement or other update made available by any third
party. The warranty set forth in Section 2.1 will terminate
upon Customer's sale or transfer of the Product to a third
party.
2.7 Disclaimer of Warranties. THE WARRANTIES,
OBLIGATIONS, AND LIABILITIES OF SYNOLOGY AND
THE REMEDIES OF CUSTOMER SET FORTH IN THIS
WARRANTY ARE EXCLUSIVE AND IN SUBSTITUTION
FOR, AND CUSTOMER HEREBY WAIVES, RELEASES
AND DISCLAIMS, ALL OTHER WARRANTIES,
OBLIGATIONS AND LIABILITIES OF SYNOLOGY AND ALL
OTHER RIGHTS, CLAIMS AND REMEDIES OF
CUSTOMER AGAINST SYNOLOGY, EXPRESS OR
IMPLIED, ARISING BY LAW OR OTHERWISE, WITH
RESPECT TO THE PRODUCT, ACCOMPANYING
DOCUMENTATION OR SOFTWARE AND ANY OTHER
GOODS OR SERVICES DELIVERED UNDER THIS
WARRANTY, INCLUDING, BUT NOT LIMITED TO ANY:
(A) IMPLIED WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE OR USE;
(B) IMPLIED WARRANTY ARISING FROM COURSE OF
PERFORMANCE, COURSE OF DEALING, OR USAGE OF
TRADE; (C) CLAIM OF INFRINGEMENT OR
MISAPPROPRIATION; OR (D) CLAIM IN TORT
(WHETHER BASED ON NEGLIGENCE, STRICT LIABILITY,
PRODUCT LIABILITY OR OTHER THEORY). SYNOLOGY
MAKES NO GUARANTEE AND SPECIFICALLY
DISCLAIMS ANY WARRANTY THAT THE DATA OR
INFORMATION STORED ON ANY SYNOLOGY PRODUCT
WILL BE SECURE AND WITHOUT RISK OF DATA LOSS.
SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES
APPROPRIATE MEASURES TO BACK UP THE DATA
STORED ON THE PRODUCT. SOME
STATES/JURISDICTIONS DO NOT ALLOW LIMITATIONS
ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION
MAY NOT APPLY TO CUSTOMER.
Section 3. Limitations of Liability
3.1 Force Majeure. Synology will not be liable for, or be
considered to be in breach of or default under this Warranty
on account of, any delay or failure to perform as required by
this Warranty as a result of any cause or condition beyond
its reasonable control (including, without limitation, any act or
failure to act by Customer).
3.2 Disclaimer of Certain Damages. IN NO EVENT
WILL SYNOLOGY OR ITS SUPPLIERS BE LIABLE FOR
THE COST OF COVER OR FOR ANY INCIDENTAL,
INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR
SIMILAR DAMAGES OR LIABILITIES WHATSOEVER
(INCLUDING, BUT NOT LIMITED TO LOSS OF DATA,
INFORMATION, REVENUE, PROFIT OR BUSINESS)
ARISING OUT OF OR RELATING TO THE USE OR
INABILITY TO USE THE PRODUCT, ANY
ACCOMPANYING DOCUMENTATION OR SOFTWARE
AND ANY OTHER GOODS OR SERVICES PROVIDED
UNDER THIS WARRANTY, WHETHER BASED ON
CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT
LIABILITY OR OTHER THEORY EVEN IF SYNOLOGY HAS
BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.
3.3 Limitation of Liability. SYNOLOGY'S AND ITS
SUPPLIERS' LIABILITY ARISING OUT OF OR RELATING
TO THE USE OR INABILITY TO USE THE PRODUCT, ANY
ACCOMPANYING DOCUMENTATION OR SOFTWARE
AND ANY OTHER GOODS OR SERVICES PROVIDED
UNDER THIS WARRANTY IS LIMITED TO THE AMOUNT
ACTUALLY PAID BY CUSTOMER FOR THE PRODUCT
REGARDLESS OF THE AMOUNT OF DAMAGES
CUSTOMER MAY INCUR AND WHETHER BASED ON
CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT
LIABILITY OR OTHER THEORY. The foregoing disclaimer
of certain damages and limitation of liability will apply to the
maximum extent permitted by applicable law. The laws of
some states/jurisdictions do not allow exclusion or limitation
of certain damages. To the extent that those laws apply to
the Product, the exclusions and limitations set forth above
may not apply to Customer.
Section 4. Miscellaneous
4.1 Proprietary Rights. The Product and any
accompanying Software and documentation provided with
the Product include proprietary and intellectual property
rights of Synology and its third party suppliers and licensors.
Synology retains and reserves all right, title, and interest in
the intellectual property rights of the Product, and no title to
or ownership of any intellectual property rights in or to the
Product, any accompanying Software or documentation and
any other goods provided under this Warranty is transferred
to Customer under this Warranty. Customer will (a) comply
with the terms and conditions of the Synology end user
license agreement accompanying any Software furnished by
Synology or an authorized Synology distributor or reseller;
and (b) not attempt to reverse engineer any Product or
component thereof or accompanying Software or otherwise
misappropriate, circumvent or violate any of Synology's
intellectual property rights.
4.2 Assignment. Customer will not assign any of its
rights under this Warranty directly, by operation of law or
otherwise, without the prior written consent of Synology.
4.3 No Additional Terms. Except as expressly
permitted by this Warranty, neither party will be bound by,
and each party specifically objects to, any term, condition or
other provision that conflicts with the provisions of this
Warranty that is made by the other party in any purchase
order, receipt, acceptance, confirmation, correspondence or
otherwise, unless each party specifically agrees to such
provision in writing. Further, if this Warranty conflicts with
any terms or conditions of any other agreement entered into
by the parties with respect to the Product, this Warranty will
prevail unless the other agreement specifically references
the sections of this Warranty that it supersedes.
4.4 Applicable Law. Unless expressly prohibited by
local law, this Warranty is governed by the laws of the State
of Washington, U.S.A. without regard to any conflict of law
principles to the contrary. The 1980 U.N. Convention on
Contracts for the International Sale of Goods or any
successor thereto does not apply.
4.5 Dispute Resolution. Any dispute, controversy or
claim arising out of or relating to this Warranty, the Product
or services provided by Synology with respect to the Product
or the relationship between Customers residing within the
United States and Synology will be resolved exclusively and
finally by arbitration under the current commercial rules of
the American Arbitration Association, except as otherwise
provided below. The arbitration will be conducted before a
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single arbitrator, and will be limited solely to the dispute
between Customer and Synology. The arbitration, or any
portion of it, will not be consolidated with any other
arbitration and will not be conducted on a class-wide or class
action basis. The arbitration shall be held in King County,
Washington, U.S.A. by submission of documents, by
telephone, online or in person as determined by the
arbitrator at the request of the parties. The prevailing party in
any arbitration or legal action occurring within the United
States or otherwise shall receive all costs and reasonable
attorneys’ fees, including any arbitration fee paid by the
prevailing party. Any decision rendered in such arbitration
proceedings will be final and binding on the parties, and
judgment may be entered thereon in any court of competent
jurisdiction. Customer understands that, in the absence of
this provision, Customer would have had a right to litigate
any such dispute, controversy or claim in a court, including
the right to litigate claims on a class-wide or class-action
basis, and Customer expressly and knowingly waives those
rights and agrees to resolve any disputes through binding
arbitration in accordance with the provisions of this
Section 4.5. For Customers not residing within the United
States, any dispute, controversy or claim described in this
section shall be finally resolved by arbitration conducted by
three neutral arbitrators in accordance with the procedures
of the R.O.C. Arbitration Law and related enforcement rules.
The arbitration shall take place in Taipei, Taiwan, R.O.C.,
and the arbitration proceedings shall be conducted in
English or, if both parties so agree, in Mandarin Chinese.
The arbitration award shall be final and binding on the
parties and may be enforced in any court having jurisdiction.
Nothing in this Section shall be deemed to prohibit or restrict
Synology from seeking injunctive relief or seeking such other
rights and remedies as it may have at law or equity for any
actual or threatened breach of any provision of this Warranty
relating to Synology's intellectual property rights.
4.6 Attorneys' Fees. In any arbitration, mediation, or
other legal action or proceeding to enforce rights or
remedies under this Warranty, the prevailing party will be
entitled to recover, in addition to any other relief to which it
may be entitled, costs and reasonable attorneys' fees.
4.7 Export Restrictions. You acknowledge that the
Product may be subject to U.S. export restrictions. You will
comply with all applicable laws and regulations that apply to
the Product, including without limitation the U.S. Export
Administration Regulations.
4.8 Severability. If any provision of this Warranty is held
by a court of competent jurisdiction to be invalid, illegal, or
unenforceable, the remainder of this Warranty will remain in
full force and effect.
4.9 Entire Agreement. This Warranty constitutes the entire
agreement, and supersedes any and all prior agreements,
between Synology and Customer related to the subject matter
hereof. No amendment, modification or waiver of any of the
provisions of this Warranty will be valid unless set forth in a
written instrument signed by the party to be bound thereby.
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