Tadiran Telecom Coral SeaBeam Operating and maintenance instructions

.
(Version 10.21)
Softphone
Installation and Configuration
Reference Manual
Coral SeaBeam

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The Manufacturer reserves the right, without prior notice or liability, to make changes in equipment
design or specifications.
Information supplied by the Manufacturer is believed to be accurate and reliable. However, no
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© Copyrightby TADIRAN TELECOMLTD., 2007.
All rights reserved worldwide.
Protected by U.S. Patents 6,594,255; 6,598,098; 6,608,895; 6,615,404
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Coral SeaBeam Installation and Congfiguration Manual for Coral Sea Softswitch Table of Contents i
TOC
Table of Contents
About this Manual ........................................................................................... 1
Document Description .............................................................................. 1
Related Documentation............................................................................ 1
Special Symbols Used in this Manual ...................................................... 2
About this Product........................................................................................... 3
General Information.................................................................................. 3
Pre-Installation Requirements ......................................................................... 9
Coral SeaBeam User Data....................................................................... 9
Workstation Minimum Requirements ..................................................... 10
Coral Sea Softswitch System Minimum Requirements .......................... 11
Registering the Parameters in the Phone .............................................. 11
Coral SeaBeam Installation........................................................................... 13
Installing Coral SeaBeam....................................................................... 13
Initial Setup and Configuration ............................................................... 17
Configuring the Coral SeaBeam.................................................................... 21
Coral SeaBeam Menu Options............................................................... 21
SIP Accounts.......................................................................................... 42

Coral SeaBeam Installation and Configuration Manual for Coral Sea Softswitch About this Manual 1
Document Description
1
1About this Manual
...............................................................................................................
.
QDocument Description
The Coral SeaBeam Configuration and Installation Manual is designed for field use
by personnel who install this softphone. This manual complies with Coral SeaBeam
Version 1.5.17, which is compatible with and supports Coral Sea Softswitch Version
2.4.59.
The following table provides a detailed outline of each chapter.
...............................................................................................................
.
QRelated Documentation
For further information not covered in this manual, refer to:
Chapter Topic Description
Chapter 1 About this Manual
(this chapter)
To learn about this manual
Chapter 2 About this Product To learn about Coral SeaBeam softphones
Chapter 3 Pre-Installation
Requirements
To learn about about the preliminary steps to
take before installing the Coral SeaBeam
softphone
Chapter 4 Coral SeaBeam
Installation
To learn how to install and configure Coral
SeaBeam for the first time
Chapter 5 Configuring the Coral
SeaBeam
To learn how to customize the Coral SeaBeam
softphone
Item Subject Manual
Coral SeaBeam How to use Coral SeaBeam User Guide
for Coral Sea Softswitch

2About this Manual Coral SeaBeam Installation and Configuration Manual for Coral Sea Softswitch
Special Symbols Used in this Manual
1
...............................................................................................................
.
QSpecial Symbols Used in this Manual
Indicates important information demanding special attention.
Tip:
Advice that makes it easier to follow the steps of a procedure.
Coral Sea Softswitch
How to program
phone buttons
Coral Sea Softswitch
Configuration Guide for End Users
Phone description Coral Sea Softswitch
Product Description
Administration Coral Sea Softswitch
Administration Manual
Item Subject Manual
There is a risk of damage to the Coral SeaBeam.
NOTES:
A page that is intentionally left blank, and may be used for note-taking.

Coral SeaBeam Installation and Configuration Manual for Coral Sea Softswitch About this Product 3
General Information
2
2About this Product
...............................................................................................................
.
QGeneral Information
Coral SeaBeam, a co-brand of CounterPath’s eyeBeam 1.5 telephony client, is an
advanced SIP softphone that delivers extensive IP connectivity. Coral SeaBeam runs
on Microsoft Windows operating systems and connects to Coral Sea Softswitch
systems. Connection to the Coral Sea Softswitch is via Tadiran’s SIP Terminal license.
Figure 1 and Figure 2 depict the Coral SeaBeam; Table 2 displays a list of the main
components.
Features
Coral SeaBeam Version 1.5.17 supports many features and functions, including:
Coral Sea Softswitch SLT features
Fixed keys enable quick access of predefined functions (such as XFER, Hold,
Call Record, Do Not Disturb, Conference, etc.)
Call display and Message waiting indicator (MWI)
Six-party audio conferencing
Four-party video conferencing
Managed contacts list – importing and exporting contacts between Coral
SeaBeam and other applications, such as Microsoft Outlook
Provides consistent quality of service across both wired and wireless networks
using industry standards such as 802.11e
Log in with up to ten different accounts
Support for the following audio codecs:
Broadvoice-32, Broadvoice-32 FEC, DVI4, DVI4 Wideband, G.711aLaw,
G.711uLaw, G.729, GSM, iLBC, L16 PCM Wideband, Speex, Speex FEC,
Speex Wideband, Speex Wideband FEC.
Support for the following video codecs:
H.263, H.263+ 1998, H.264

4About this Product Coral SeaBeam Installation and Configuration Manual for Coral Sea Softswitch
General Information
2
Automatic selection of the best codec based on the other party’s capability, the
available bandwidth, and network conditions. Coral SeaBeam switches the
codec within a call in response to changing network conditions.
For a detailed list of all Coral SeaBeam features, refer to the Coral Sea
Softswitch Product Description.
Coral SeaBeam is optimized to work with the following devices:
Table 1 Devices
Optimized for Coral
SeaBeam
Device Description
Actiontec Internet
Phone Wizard
Allows you to use a traditional phone (without a headset or
computer speakers) for calls routed via Coral SeaBeam.
Clarisys Claritel i750 USB speakerphone for outbound Coral SeaBeam calls.
GN Netcom GN
8120 USB / GN
Netcom 8110
USBXP
USB headset adapters that work in conjunction with GN
Netcom headsets. These 3-button devices allow you to
perform functions, such as accessing voicemail, answering
calls, without the need to interact with Coral SeaBeam.
Plantronics CS50 USB wireless office headset system.
Polycom®
Communicator
C100S
Wideband USB speakerphone for hands-free
communication as well as private conversations (via
built-in stereo headphone port).
TigerJet RJ11 to
USB Phone Adaptor
(incorporating the
Tiger560C)
Allows you to use a traditional phone for calls routed via
Coral SeaBeam. The Tiger560C USB Internet phone chip
enables the TigerJet RJ11 to USB phone adaptor to
provide full functionality (ring the phone, DTMF etc.).
TigerJet USB Phone
Set (incorporating
the Tiger560C)
USB phone system for calls routed via Coral SeaBeam.
VoIP Voice
Cyberphone
(V550MLR USB
Phone)
USB handset for calls routed via Coral SeaBeam. Allows
you to dial numbers and activate Coral SeaBeam features
directly from the handset.
VoIP Voice
Cyberphone K
(V652VVMLR USB
Phone)
USB handset for calls routed via Coral SeaBeam. Allows
you to dial numbers and activate Coral SeaBeam features
directly from the handset.

Coral SeaBeam Installation and Configuration Manual for Coral Sea Softswitch About this Product 5
General Information
2
Figure 1 Coral SeaBeam
Main Components
Yealink devices USB-P1K - USB hand phone
USB-P8D - USB hand phone (includes headset with
microphone for hands free calling)
USB-W1D - wireless phone with base and handset
Legerity
PhonePort™ PCI
card
Telephone handset interface via PCI adapter card. Allows
you to dial numbers and activate Coral SeaBeam features
directly from the handset.
Intel® 600SM PCI
card
A PCI VoIP card that allows you to use your regular phone
handset for calls routed via Coral SeaBeam.
Device Description
Six line keys
SPEAKER
RECORD CONF
DND
HOLDXFER AA AC
FLASH REDIAL
MUTE
PHONE
CLEAR
Open SeaBeam menu
Minimize softphone
Hide softphone
Open Video drawer
Dial (Make call)
Microphone control
Mute
Clear Dial pad
Speakerphone
Open Calls & Contacts drawer
Hang up (End call)
Call Display area
Speaker control

6About this Product Coral SeaBeam Installation and Configuration Manual for Coral Sea Softswitch
General Information
2
Figure 2 Coral SeaBeam
With Opened Drawers
Table 2 Coral SeaBeam
Features Component Description
Open Coral
SeaBeam menu
Located above the call display area, used to configure the
Coral SeaBeam, view log files, access the Help file, and
exit Coral SeaBeam.
Hide Coral
SeaBeam
Button used for hiding Coral SeaBeam. Click in the
system tray to display Coral SeaBeam again.
Minimize Coral
SeaBeam
Button used to minimize the Coral SeaBeam. Show Coral
SeaBeam again by clicking in the system tray or taskbar.
Call Display Displays pertinent icons and calling information, based on
the softphone status (e.g., idle, busy, dialing...).
Open Video drawer Button used to expand the softphone to display the Video
drawer.
Open Contacts
drawer
Button used to expand the softphone to display the Calls &
Contacts drawer.
Line keys Six keys used for line selection (for initiating and accepting
calls).
Fixed function keys Fourteen basic fixed function keys are available: XFER,
HOLD, RECORD, AA, AC, DND, CONF, which appear
below the line keys, and DIAL, FLASH, REDIAL, HANG
UP, MUTE, CLEAR, SPEAKER PHONE, which appear on
the bottom half of the softphone

Coral SeaBeam Installation and Configuration Manual for Coral Sea Softswitch About this Product 7
General Information
2
Dial pad Number buttons used for dialing and entering codes,
passwords, names, etc.
Microphone Control Slider to the left of the dial pad used to adjust microphone
volume (i.e., the volume of your voice heard by callers).
Speaker Control Slider to the right of the dial pad used to adjust the speaker
volume (i.e., the volume of the sound you hear from the
headset).
Component Description

NOTES:

Coral SeaBeam Installation and Configuration Manual for Coral Sea Softswitch Pre-Installation Requirements 9
Coral SeaBeam User Data
3
3Pre-Installation Requirements
This chapter describes the procedures prior to installing the Coral SeaBeam softphone.
...............................................................................................................
.
QCoral SeaBeam User Data
Use the right column of the following table to record important information about each
Coral SeaBeam user: You can obtain this information from your system administrator
(see Table 13 on page 44 for more details):
Table 3 Information
About Each Coral
SeaBeam User
User
Details
Meaning Info For Specific
Coral SeaBeam User
User name The prefix of the user’s SIP account
number (in M[email protected].5.28,
the user name is “Mike_Sip”)
Password The user’s SIP account password
(provided by your system administrator)
Authorization
user name
The user’s SIP account user name
(provided by your system administrator)
Domain The suffix of the user’s SIP account
number (in M[email protected].5.28,
the domain is “172.50.5.28”)
Proxy address
and port
(might not be
required)
The domain name (e.g,
domain.com) or IP address (e.g,
123.456.789.012) of the outbound
proxy
Dial number The phone number other people
dial to call the user, such as 6789
(internal) and 456-6789 (external)
License key The user’s Coral SeaBeam
activation key ( 64 characters)

10 Pre-Installation Requirements Coral SeaBeam Installation and Configuration Manual for Coral Sea Softswitch
Workstation Minimum Requirements
3
...............................................................................................................
.
QWorkstation Minimum Requirements
In order to run Coral SeaBeam, ensure that each computer meets the following
minimum system requirements:
Table 4 PC System
Requirements
Component Descriptions
Processor Intel Pentium III 700MHz or equivalent
Recommended: Pentium IV, 2.0GHz or equivalent
Memory 256MB RAM
Hard Disk Space 30MB
Operating System Windows Vista, Windows XP, Windows 2000
Connection IP network connection - broadband (ADSL or cable), LAN,
or wireless
Network Interface Card (NIC)
Sound Card Full-duplex, 16-bit
Speaker /
Microphone
Coral SeaBeam requires both speakers and a microphone to
make calls. Any of the following configurations are
acceptable:
External speakers and microphone
Built-in speakers and microphone
Dual-jack multimedia headset
Bluetooth® multimedia headset
USB multimedia headset
USB phone
Video Camera Calls made with Coral SeaBeam will work without a video
camera, but one is necessary to allow other parties to see
your image. Coral SeaBeam will work with most USB video
cameras.

Coral SeaBeam Installation and Configuration Manual for Coral Sea Softswitch Pre-Installation Requirements 11
Coral Sea Softswitch System Minimum Requirements
3
...............................................................................................................
.
QCoral Sea Softswitch System Minimum Requirements
In addition, ensure that the following Coral Sea Softswitch system minimum
requirements are met:
Table 5 Coral Sea
Softswitch System
Requirements
...............................................................................................................
.
QRegistering the Parameters in the Phone
The phone parameters can be configured locally from the softphone. To configure the
Coral SeaBeam parameters from the phone, see page 21.
Component Descriptions
Sea Softswitch Version 2.4.59
Sentinel Pro Version 6.36 or higher (Tadiran SBC for secure NAT traversal)
License Tadiran SIP Terminal

NOTES:

Coral SeaBeam Installation and Configuration Manual for Coral Sea Softswitch Coral SeaBeam Installation 13
Installing Coral SeaBeam
4
4Coral SeaBeam Installation
This chapter describes installation and initial setup of the Coral SeaBeam. Coral
SeaBeam is quick and easy to install, and requires little initial setup and configuration.
Upon purchasing a Tadiran SIP Terminal license you will receive a Welcome email
from which you can download the Coral SeaBeam self-extracting executable file.
...............................................................................................................
.
QInstalling Coral SeaBeam
Remove any previous Coral SeaBeam installations and ensure that all other
applications are closed before beginning the installation.
To install Coral SeaBeam:
1Run the Coral SeaBeam setup executable file; the Tadiran Coral SeaBeam
install wizard appears.

14 Coral SeaBeam Installation Coral SeaBeam Installation and Configuration Manual for Coral Sea Softswitch
Installing Coral SeaBeam
4
2Click Next to continue with the installation.
3After reading the license agreement, select I accept the agreement, and then
click Next to continue.
4Select an installation location, and then click Next to continue.

Coral SeaBeam Installation and Configuration Manual for Coral Sea Softswitch Coral SeaBeam Installation 15
Installing Coral SeaBeam
4
System files get copied to the installation directory specified. The default installation
directory is: C:\Program Files\Tadiran\Coral SeaBeam\
The directory contains:
the executable (Coral SeaBeam.exe)
emoticons\*.*
eyeCall.dll, used to make calls from Microsoft Outlook.
other dll files, including dll files for supported codecs.
unins000.dat, which contains information about uninstalls of Coral SeaBeam.
*.ico
*.cat
*.inf
*.sys
Data files are saved in the Tadiran folder under the standard location for application
data, as defined in Windows.
This location is typically:
C:\Documents and Settings\<user name>\Local Settings\Application
Data\Tadiran\Coral SeaBeam

16 Coral SeaBeam Installation Coral SeaBeam Installation and Configuration Manual for Coral Sea Softswitch
Installing Coral SeaBeam
4
5Select from the following options, and then click Next to install Coral
SeaBeam.
aCreate a desktop icon - to create the icon on the desktop.
bCreate a Quick Launch icon - to create the icon on the
Quick Launch menu.
cLaunch the application when Windows starts - to automatically launch
Coral SeaBeam everything Windows starts.
Tip:
Select Launch Coral SeaBeam to immediately start using the softphone
after the installation is completed.
6Click Finish to complete the installation. If prompted, restart your computer.