TCS Ubiquity Cloud QD2040D User manual

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|Installation Manual
Ubiquity Cloud Building Manager
QD2040C/D

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Contents
Installation..........................................................................................................3
Introduction ...........................................................................................................................................3
Material List.............................................................................................................................................3
Mounting.................................................................................................................................................3
Input Connections.................................................................................................................................3
QD2040C/D Power and Communication Connections ................................................................4
RS-485 Network Wiring .......................................................................................................................4
Three-Wire Network Wiring.......................................................................................................................................... 5
Two-Wire Network Wiring............................................................................................................................................. 6
Startup .....................................................................................................................................................7
Troubleshooting ....................................................................................................................................7
Power LED Does Not Light Up ...................................................................................................................................... 7
No Communications with Controllers on the Network .......................................................................................... 7
No LAN Link to the Internet .......................................................................................................................................... 7
No Communication with RS-485 Ports (COM 1 and 2), Ubiquity Time-Out, or No Data.................................. 8
Ubiquity Cloud Oine ...................................................................................................................................................8
Conguration ......................................................................................................9
Introduction ...........................................................................................................................................9
Gateway Configuration Via Laptop.............................................................................................................................. 9
Gateway Configuration via CLI................................................................................................................................... 15
Appendices.......................................................................................................17
Appendix A: Local Management Port ..............................................................................................17
Connection Setup ......................................................................................................................................................... 17
Appendix B: Revert Back to DHCP Settings....................................................................................23
Appendix C: Monitor and Keyboard ............................................................................................... 26
Connection Setup .........................................................................................................................................................26
Appendix D: Configuring Local Management Port as a Failover Port .......................................27
Failover Port Configuration Via Internal Gateway .................................................................................................. 27
Failover Port Configuration Via CLI ...........................................................................................................................29

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Introduction
Congratulations on choosing the TCS QD2040C/D series of Ubiquity Cloud Building Managers! This manual covers
versions C and D of the QD2040 Ubiquity Cloud Building Manager. The QD2040C/D series is a compact, versatile network
controller that seamlessly connects with Ubiquity Cloud™ via TCSbus or Modbus.
This manual includes all the information you will need to properly install and set up your QD2040C/D. As most units
come precongured, you will most likely only need to read the Installation section of this manual and you can skip the
Conguration section.
However, some customers do order their units without being congured beforehand; for those customers, we include the
comprehensive Conguration section which contains essential information they will need to set up the unit.
If you have any questions regarding your QD2040C/D or your network, contact TCS Technical Support at 800.288.9383,
ext. 2. Our Technical Support Department hours are Monday – Friday, 7:00 a.m. to 7:00 p.m. (CST).
Material List
• QD2040C/D Ubiquity Cloud Site Gateway
• External Power Supply
• Wall Mounting Bracket
• Two 120 Ω terminating resistors for RS-485 networks
Mounting
The QD2040C/D is designed to be hung on a wall via the mounting screw holes in each unit. It may also be set on a shelf
or table. If mounting on a wall, do not allow the mounting screws to touch the circuit board inside the enclosure.
When selecting a location to mount the QD2040C/D, be sure to allow space for cable connections. Locate the QD2040C/D
away from excessive dust, heat sources, moisture or direct sunlight. The ideal environment is a server room. The
temperature of the room should not exceed 77ºF (25ºC); good ventilation is mandatory.
Input Connections
Refer to the “QD2040C/D Power and Communication Connections” on page 4 for the following input connections:
Power: Attach the included power supply to the front of the QD2040C/D and insert the power plug into a 120 VAC socket.
Upon connection the unit should power up automatically. If it does not, press the Power button once. The device will beep
to conrm it is powering up (model QD2040D only).
Ethernet: Connect an Ethernet cable from your network to the Ethernet port labeled Cloud Ethernet 1. Do NOT connect to
Local Ethernet 2, which is only used for administration or as a fail-over Ethernet port (see “Appendix D: Conguring Local
Management Port as a Failover Port” on page 27). If you are using a cellular modem, connect the Ethernet cable to the
Ethernet port on the Cellular Modem.
RS-485 Network: Connect an RS-485 network to one of the COM ports.
USB PORT 1-4 (Optional): Connect an RS-485 network via a USB cable to an RS-485 converter (QD1010), or connect a
TCS ZigBee network via a wireless gateway (QW1010).
NOTE: The remaining ports on the QD2040C/D are unused or reserved for Admin only.
Installation

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Installation
QD2040C/D Power and Communication Connections
Power and Communication Connections
RS-485 Network Wiring
All controllers connected to the network must be programmed with the same communication baud rate as well as a
unique communication address from 0 to 255, excluding 248. On controllers with displays, this can be done from the
controller using its keypad and display, by using TCS Insight software, or by calling TCS Technical Support (800.288.9383,
ext. 2). TCS Technical Support can access the QD2040C/D online and change the address of a controller.
Use 22 AWG, twisted shielded three-conductor or two-conductor cable for network wiring. Network wiring should start
at one controller and go to the next and then go to the next, until the nal controller is reached. Wiring is such that all “A”
wires are connected to “A” wires, all “B” wires are connected to “B” wires, and all “REF” wires are connected to “REF” wires.
NOTE: “A” refers to the negative (–) RS-485 connection and “B” refers to the positive (+) RS-485 connection.
A 120 Ω terminating resistor should be placed at each of the two ends of the network directly across the “A” and “B” wires.
• If the QD2040C/D will be at one end of the network, hard-wire a 120 Ω terminating resistor across the “A” and “B”
terminals of the QD2040C/D (See “Three-Wire Network Wiring” on page 5).
If the QD2040C/D will be in the middle of the network, do not wire in the terminating resistor on the QD2040C/D terminal
block.
Connect one end (ideally the furthest end from the QD2040C/D) of the shield wire of the network wiring to earth ground.
NOTE: If you encounter time-out errors, contact TCS Technical Support (800.288.9383, ext. 2).
POWER
CORD
USB
CABLE
ETHERNET
CABLE
Rx/Tx Activity LEDs
To Wall Outlet
To Internet
To Controllers
Not Used
USB PORT 2
USB PORT 1
USB PORT 4
USB PORT 3
CLOUD
ETHERNET 1
POWER
(12VDC)
HDMIDP
REF REF
BA B
COM 1 COM 2
A
USB
CABLE
To RS-485 Converter (QD1010)
Local
Management
Port
Monitor Ports
(Admin Only)
LOCAL
ETHERNET 2

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Installation
Three-Wire Network Wiring
Follow this wiring diagram for all three-wire systems (this is common).
NOTES: In the middle of the network, all network wiring shields should be twisted together and taped off to prevent
accidental grounding. More than one ground on the network wiring can result in communication failure.
A maximum of two terminating resistors can be used.
Three-Wire Diagram
QD2040C/D at end of the network.
QD2040C/D in the middle of the
network.
1 3
2
Shielded, twisted three-conductor
communications wiring with one end
earth grounded. (120 Ω terminating
resistors provided.)
Shielded, twisted three-conductor
communications wiring with one end
earth grounded. (120 Ωterminating
resistors provided.)
4
NOTES:
1. If using more than 64 controllers,
use the second RS-485 port or
additional QD1010 adapters.
2. Each controller must use the
same baud rate and be assigned
a unique address.
A
B
REF
Shield
A
B
REF
A
B
REF
Earth Ground
Only at one end
Drain
Wire
Last in Daisy Chain
120Ω
Terminating
Resistor
COM 1
REF AB
Drain
Wire
120Ω
Terminating
Resistor
A
B
REF
A
B
REF
A
B
REF
Last in Daisy Chain
Shield
Last in Daisy Chain
Earth Ground
Only at one end
120Ω
Terminating
Resistor
A
B
REF
A
B
REF
A
B
REF
Shield
Drain
Wire
COM 1
REF REF
AA BB
120Ω
Terminating
Resistor
12
3
3
4
44
COM 1
REF A
B
COM 1
REF A
B

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QD2040C/D at end of the network.
QD2040C/D in middle of the network.
1 3
2
Shielded, twisted two-conductor
communications wiring with one end
earth grounded. (120 Ω terminating
resistors provided.)
Shielded, twisted two-conductor
communications wiring with one end
earth grounded. (120 Ω terminating
resistors provided.)
4
NOTES:
1. If using more than 64 controllers,
use the second RS-485 port or
additional QD1010 adapters.
2. Each controller must use the
same baud rate and be assigned
a unique address.
Two-Wire Network Wiring
Follow this wiring diagram for two-wire (Modbus) wiring systems (this is not common).
Two-wire diagram
A
B
Shield
A
B
A
B
Earth Ground
Only at one end
Drain
Wire
Last in Daisy Chain
120Ω
Terminating
Resistor
COM 1
REF AB
Drain
Wire
120Ω
Terminating
Resistor
A
B
A
B
A
B
Last in Daisy Chain
Shield
Last in Daisy Chain
Earth Ground
Only at one end
120Ω
Terminating
Resistor
A
B
A
B
A
B
Shield
Drain
Wire
COM 1
REF REF
AA
BB
120Ω
Terminating
Resistor
12
3
3
4
44
COM 1
REF A
B
COM 1
REF A
B
Installation

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Installation
Startup
1. Verify all RS-485 connections from the controller network to the QD2040C/D are complete.
NOTE: Refer to “QD2040C/D Power and Communication Connections” on page 4 for steps 2 through 5 below.
2. Verify that all 24V power wiring to the controller network has been completed; all controllers are powered on and
each controller has been programmed with a unique RS-485 address.
3. Connect one end of the Ethernet cable to the Ethernet port labeled Cloud Ethernet 1 on the QD2040C/D, and the
other end to the network port provided by the customer, or to a cell modem (if utilized).
4. Connect the power source to the QD2040C/D and apply power. If your QD2040C/D was precongured by the TCS
factory or another user, it will automatically go online and contact Ubiquity Cloud.
5. You MUST call TCS Technical Support (800.288.9383 ext. 2) to verify connection and activate the unit.
6. If your QD2040C/D was not ordered precongured: You can congure it at this time. See the Conguration Section
on page 9.
Troubleshooting
Power LED Does Not Light Up
Be sure that the 12V, 5A tip positive power supply module included with the QD2040C/D is plugged in to a 120VAC outlet
that has power.
No Communications with Controllers on the Network
Make sure the baud rate selection for the QD2040C/D is set to match the baud rate of all the controllers on each port
network (the default communication speed of the serial bus is 9600). All controllers on the network must have a unique
address, excluding the reserved address ‘248’. All controllers on any given port must be of the same type, whether
Modbus or TCSbus. Also, each port must be congured for the appropriate type of communication.
Check the network wiring, making sure to follow polarity; the wire that goes to A must go to A in all devices, as well as the
wire that goes to B and REF.
No LAN Link to the Internet
Verify the network cable is connected correctly and make sure the LEDs next to the Ethernet jack are properly illuminated.
For example, a solid green LED at the RJ-45 LAN connector usually indicates that the QD2040C/D is either connected or
receiving a signal. If the green light is ashing, this is an indication of data being sent or received.
If there are no lights, the QD2040C/D may not be connected properly, or may not be receiving a signal from the network. If,
after checking the connections, the LED indicators are still off, the network adapter, port, or cable may be defective.
If there are lights but there is still no communication, this could be because the network communication is not set
properly or there is a bad rewall proxy setting. Contact your IT department for support, or contact TCS Technical Support
(800.288.9383, ext. 2) for assistance.

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Installation
No Communication with RS-485 Ports (COM 1 and 2), Ubiquity Time-Out, or No Data
Verify each port on the QD2040C/D has the proper biasing resistors as specied by TCSbus and Modbus standards. Verify
each port is also optically isolated, which cleans up the signal and protects the unit from taking stray voltage off the RS-
485 lines.
A set of LEDs on each of the RS-485 ports on the QD2040C/D allow the building occupant to view operational status of
the serial communication integrated board:
• GREEN – blinking indicates transmitting (Tx)
• YELLOW – blinking indicates receiving (Rx)
If neither of these lights are functioning, there could be a bad connection, a bad cable, a bad ground, or a bad component.
Contact TCS Technical Support (800.288.9383, ext. 2) for assistance.
Ubiquity Cloud Ofine
If your Ubiquity Cloud site is in extended ofine status, power cycle the QD2040C/D to bring Ubiquity Cloud back online.
Soft Reboot
A soft reboot of the device will allow all of the device data logs to be saved.
1. Press and release the power button on the front of the device once.
2. Wait 10 seconds.
3. Listen for a “blip” sound which indicates the device has shut down.
NOTE: Not all models are equipped with a speaker so you may not hear the audible shutdown cue.
4. The blue power light should come back on automatically as the device restarts.
Hard Reboot
If you have tried a soft reboot and your Ubiquity Cloud site is still ofine after 15 minutes, perform a hard reboot.
1. Press the power button on the front for 10 seconds. This will fully power down the device after saving logs and data.
2. After the device has powered off, press the power button once to turn it back on.
If the Ubiquity Cloud site is still ofine, check network activity to verify that the QD2040C/D is connecting to the Internet.
When the device is powered on and the Ethernet cable is plugged in, you will see a solid amber light and a solid green
light that will ash while establishing a connection. If either of these lights are missing, unplug the Ethernet cable and
plug it back in again. If the Ubiquity Cloud is still ofine, there may be an issue with the network itself. Contact your IT
department to check for issues.

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Configuration
IMPORTANT: If you ordered your QD2040C/D preconfigured by TCS, which is typical,
you can skip this section! The Configuration section is for customers who did not
order their QD2040C/D preconfigured by TCS, or who need to reconfigure their unit.
Introduction
The QD2040C/D utilizes an internal Gateway to communicate with Ubiquity Cloud and the attached device networks. This
Gateway can be congured locally by connecting a laptop directly to the device, or by connecting a monitor and keyboard.
When using a laptop, you can congure the Gateway through the QD2040C/D’s internal web page. When using a monitor
and keyboard, you can congure the Gateway via the text-based Command Line Interface (CLI).
NOTE: All Ubiquity Cloud services are accessed by logging into the Ubiquity Cloud Server (www.ubiquitysystems.net),
not by using the internal Gateway.
The unit is precongured with a default Gateway login and password, which is supplied to customers upon request. It is
the customer’s responsibility to congure a custom login and password. Contact TCS Technical Support (800.288.9383,
ext. 2) for information on managing Gateway login credentials.
Gateway Conguration Via Laptop
Once you have made a connection and have logged in (see “Appendix A: Local Management Port” on page 17) you can
congure the operation of the unit by selecting the proper parameters for your application.
If you are unable to access the internal Gateway, contact TCS Technical Support (800.288.9383, ext. 2) for assistance.
Installation Information
The Hardware Identity section contains unit-related information used to uniquely identify the unit when it is being serviced
in the eld. The Software Status section contains software/application-related information that identies the level of
patching of the unit. The Site Time is used by the local network and the QD2040C/D until the Ubiquity Cloud Server
performs a time synchronization with the site.
NOTE: Be sure to set the correct time zone so that the site will correctly adjust the time during future time
synchronizations with Ubiquity Cloud.
Once you are nished entering information in this section, click the Update Installation Info button.

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Configuration
Installation Information
Application Information – Overview
This section contains settings which dene how the QD2040C/D interacts with the controller network, and how it
communicates the data to the Ubiquity Cloud Server.
Application Options
You must select a Network Polling Cycle Time for the QD2040C/D. This is the time interval that the unit will poll the entire
network of controllers on all ports. You must select whether to allow caching the host name via DNS. Typically, this is
left unchecked. You must select how often the QD2040C/D connects to the Ubiquity Cloud Server. Typically, this is set to
“Always On.”
Enter the Ubiquity Cloud Server location (www.ubiquitysystems.net) by clicking the “Set Ubiquity Domain Name” button.
NOTE: Secure Sockets Layer (SSL) requires port 443 outbound to be open.
• Connection Times: (Default Always On) The interval when the unit posts data to the Ubiquity Cloud
• Network Polling Cycle Time: (Default 1 minute) How often the RS-485 network is polled
RS-485 Network - Port Conguration
Both RS-485 communication (COM) ports are congured using this interface. While the COM ports are automatically
detected once the QD2040C/D is powered on, each active port will need to be congured to ensure proper functioning of
the network. Ports can be enabled or disabled from the drop-down menu as well.
Protocol: Select the communications protocol being used on each port. TCSbus is selected by default.
Baud Rate: This is the data transmission speed on the network. The Baud Rate must be the same selection for the port
conguration as it is on every device communicating to that port.

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Configuration
Application Information
Time-out Period: This is the number of milliseconds the port on the QD2040C/D will wait for a response from the network
devices before determining that a device is not communicating, or has “timed out.” Select the time-out period for each
port. TCS recommends TCSbus and Modbus set at 200 ms for wired networks.
Auto-detection Range: (Default 0, 255) This is the lowest address to start polling and the highest address to stop polling
during the auto-detect sequence.
Global Network Options
The QD2040C/D supports both static IP and Dynamic Host Conguration Protocol (DHCP) IP address allocations. Select
whether to enable or disable special options. Enter host name if needed (typically left blank).
Network Information
The QD2040C/D has two Ethernet ports, Ethernet Cloud Port 1 and Ethernet Local Port 2. By default, Ethernet Cloud Port
1 is used to connect the QD2040C/D to the Ethernet. Ethernet Local Port 2 is congured as a local management port;
however, it can be congured as a fail-over Ethernet port (see “Appendix D: Conguring Local Management Port as a
Failover Port” on page 27).
Select the desired IP allocation (DHCP addressing or static IP addressing). When using static IP addressing, it is
necessary to enter the IP Address, Gateway, Subnet, DNS1 and DNS2 settings; these settings are established by the
LAN/ WAN network administrator prior to installation. When utilizing DHCP addressing, the IP address settings are
automatically assigned when communication is established.

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Configuration
Network Information
MTU Adjustments
Adjusting the MTU down may allow gateways to communicate with smaller TCP packet sizes. This may be useful if you
are using cell modems not capable of passing a TCP packet with a size of 1500.
Proxy
If a proxy is required, select Static Proxy from the drop-down menu and enter all the related details in the elds that
appear. When you are nished entering information in this section, click the Update Communication Info button.
Security Information
This section contains settings which control the security of the device within the QD2040C/D and whether it can be
accessed through the web interface.
If Secure Mode has been enabled and you need access, call TCS Technical Support (800.288.9383, ext. 2) for assistance.
Here is where you change the default login credentials used to access the Conguration Page. TCS recommends changing
these credentials. Once you are nished entering information in this section, click the Update Security Info button.
• Normal Mode: (Default) Open interface without local rewall restrictions.
• No Web Interface – Secure Mode: When the option is checked it will disable the Web UI.
• Blackbox – Lockdown Mode: Password Change for admin account.

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Configuration
Security Information
Commissioning Tools
You can access a separate page containing various commissioning tools by clicking the “Commissioning Tools” button at
the bottom of the Security Information page. These tools provide you with access to managing the communication status
of the QD2040C/D and the controller network connected to it.

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Configuration
Commissioning Tools
Ubiquity Cloud Connection Status
This section displays the status of the connection between the QD2040C/D and the Ubiquity Cloud Server. You have three
options for the message that will appear here:
1. Error - No Route to Host: The unit does not currently have an Ethernet connection.
2. Connected: The unit is able to communicate to the Ubiquity Cloud Server BUT is not being matched up with a

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Configuration
specic site. Typically this indicates that the site is not initialized on the Ubiquity Cloud Server side yet. Contact TCS
Technical Support (800.288.9383, ext. 2) to assign or initialize the QD2040C/D to a site.
3. Established: The unit is communicating with the Ubiquity Cloud Server AND is ready to go. All Ubiquity functions
(monitoring, programming, alarming, etc.) should be available through the user interface at this point.
Clicking the Refresh button will refresh the connection status.
Refresh Button
Controller View
This section allows you to see what controllers have been found by the QD2040C/D and view each controller’s address,
model, and communication status. The state eld will show AUTO-DETECTED initially when found by the unit and
CONFIRMED once the controller has been recognized by the Ubiquity Cloud Server. This information allows the installer to
verify that each controller has been found by the QD2040C/D and is communicating with the local network. Clicking the
green Refresh button on the right side of the Controller View title bar will refresh each controller’s status.
System Commands
This section describes how to set up system ags for the QD2040C/D. “Reboot Unit” sets a ag which will shut off and
restart the QD2040C/D within a ve-minute cycle. “Check for Update” contacts the Ubiquity Cloud Server for any updates
relevant to its particular model number and software version. Once the update has been downloaded, it is automatically
applied, and the unit will reboot if necessary.
NOTE: The “Check for Update” command requires that the QD2040C/D have Internet access to retrieve the update
patch.
After you have nished conguring the Gateway, you can revert your laptop back to its original DHCP settings, if desired.
See “Appendix B: Revert Back to DHCP Settings” on page 23.
Gateway Conguration via CLI
When you connect to the QD2040C/D using a keyboard and monitor (See “Appendix C: Monitor and Keyboard” on page
26), you can congure the Gateway parameters for your site by using the built-in CLI.
NOTE: Configuring the Gateway in this manner requires a working knowledge of text-based user interfaces. Do not
attempt this method of configuration if you are unfamiliar with text-based user interfaces.
1. To establish a connection to the CLI, you must enter a login user name and password. If you have not changed the
user name and password, you must enter the default credentials. If you do not have the default credentials for this
unit, contact TCS Technical Support at 800.288.9383 ext. 2 for assistance.)
2. Once logged in, type in “tcssetup.” This will open the CLI (see “Command Line Interface” on page 16).
3. Scroll to each eld that you want to change by pressing the “Enter” button.
4. Type in new values on any eld as needed. Pressing “Enter” will save the new value or keep the current value, and
advance to the next eld.
5. Once the nal “Secure Mode” section is nalized and you have exited the CLI, the unit will automatically apply the
new conguration and update the unit within ve minutes.

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Configuration
Command Line Interface
Command Line Interface

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Appendices
Appendix A: Local Management Port
The QD2040C/D can be congured locally at the device using a laptop computer. If using this method of conguration,
you will need:
1. Laptop with a hardwired Network Interface Card (NIC).
2. Ethernet cable.
Connection Setup
Ethernet Cable
Connect one end of the Ethernet cable to the Local Ethernet 2 port on the QD2040C/D (see “QD2040C/D Power and
Communication Connections” on page 4) and the other end to the laptop's Ethernet port.
Laptop
The steps below require changing the network settings of the laptop; this is done at your own risk.
Windows 10:
1. Search for Ethernet Settings and click the “Open” link.
Ethernet Settings
2. On the Ethernet Settings panel and click the “Change adapter options” link.

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Appendices
Change adapter options
3. On the Network Connections panel locate the Ethernet interface that is connected to the cable. Right click on the
item and select “Properties.”
Properties
4. On the Ethernet Properties panel locate the “Internet Protocol Version 4 (TCP/IPv4)”. Select that option, then click on
the “Properties” button.

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Appendices
TCP/IPv4

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Appendices
5. On the Internet Protocol Version 4 (TCP/IPv4) Properties change the IP schema to:
• IP Address: 10.248.248.2
• Subnet Mask: 255.0.0.0
• Default Gateway: 10.248.248.2
• DNS: Blank
6. Click on the “OK” button and close the window.
Port to static settings