IBM System x iDataPlex dx360 M2 User manual

System x iDataPlex dx360 M2
Types6313,6380,6385,6386,
7321, 7323, 7831, and 7834
Problem Determination and Service Guide


System x iDataPlex dx360 M2
Types6313,6380,6385,6386,
7321, 7323, 7831, and 7834
Problem Determination and Service Guide


Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page
235, the Environmental Notices and User's Guide, and the Warranty and Support Information document on the IBM
Documentation CD.
Eighth Edition (November 2011)
© Copyright IBM Corporation 2011.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

Contents
Safety ............................vii
Guidelines for trained service technicians ...............viii
Inspecting for unsafe conditions .................viii
Guidelines for servicing electrical equipment .............viii
Safety statements ........................ix
Chapter 1. Start here.......................1
Diagnosing a problem .......................1
Undocumented problems .....................4
Chapter 2. Introduction ......................5
Related documentation ......................5
Notices and statements in this document................6
Features and specifications.....................7
Operator panel controls, connectors, and LEDs .............8
Front view ..........................8
Rear view ..........................9
Turning on the system-board tray .................10
Turning off the system-board tray .................10
System-board layouts ......................10
System-board connectors ....................11
System-board jumpers .....................12
System-board LEDs and controls .................13
Chapter 3. Diagnostics .....................15
Diagnostic tools ........................15
POST ............................16
POST error messages .....................16
Event logs .........................25
Checkout procedures ......................27
About the checkout procedures ..................27
Performing the basic checkout procedure ..............28
Performing the advanced checkout procedure ............29
Troubleshooting tables ......................31
General problems .......................31
Hard disk drive problems ....................31
Intermittent problems......................33
Keyboard or mouse problems ..................34
Memory problems .......................35
Microprocessor problems ....................35
Optional-device problems ....................36
Power problems .......................37
Serial-device problems .....................38
Software problems ......................38
Universal Serial Bus (USB) port problems ..............39
Diagnostic programs, messages, and error codes ............39
Running the diagnostic programs .................40
Diagnostic text messages ....................41
Viewing the test log ......................41
Diagnostic error codes .....................41
Clearing CMOS memory .....................77
Updating (flash-updating) the server firmware .............77
System-event log ........................78
© Copyright IBM Corp. 2011 iii

Integrated management module error messages ............79
Solving SAS hard disk drive problems ................105
Solving Ethernet controller problems ................106
Solving undetermined problems ..................106
Problem determination tips ....................108
Chapter 4. Parts listing .....................109
dx360 M2 Type 6380, 7321, and 7323 system-board tray components ....110
Type 6313, 6385, and 7831 2U chassis components ..........113
Type 6386 and 7834 3U chassis components .............115
I/O enclosure components ....................116
I/O enclosures configured with 2.5-inch hot-swap hard disk drives.....116
I/O enclosures configured with 3.5-inch simple-swap hard disk drives . . . 117
Storage enclosure components ..................118
Consumable parts .......................119
Power cords .........................119
Chapter 5. Removing and replacing server components ........123
Installation guidelines ......................123
System reliability guidelines...................124
Handling static-sensitive devices .................124
Returning a device or component ................124
Removing the system-board tray cover ...............125
Installing the system-board tray cover ................125
Removing the system-board tray from a 2U chassis ...........126
Installing the system-board tray in a 2U chassis ............127
Removing the system-board tray from a 3U chassis ...........128
Installing the system-board tray in a 3U chassis ............129
Removing an expansion enclosure from a system-board tray .......131
Installing an expansion enclosure on a system-board tray.........132
Removing and replacing consumable parts and Tier 1 CRUs .......132
Removing the 2U chassis fan assembly ..............133
Installing the 2U chassis fan assembly...............134
Removing the 2U chassis fan-assembly top cover ..........135
Installing the 2U chassis fan-assembly top cover ...........135
Removing the 3U chassis top cover................136
Installing the 3U chassis top cover ................137
Removing the battery .....................137
Installing the battery .....................138
Removing and installing a hard disk drive .............139
Removing the PCIe adapter bay cover...............143
Installing the PCIe adapter bay cover ...............143
Removing the power cord ...................145
Installing the power cord ....................146
Removing and replacing Tier 2 CRUs ................146
Removing a 2.5-inch SAS/SATA drive cage .............147
Installing a 2.5-inch SAS/SATA drive cage .............148
Removing the 3U chassis fan assembly ..............149
Installing the 3U chassis fan assembly...............150
Removing and installing an adapter ................150
Removing the battery holder, ServeRAID Li-Ion battery, and charge circuit
from a 3U chassis .....................156
Installing the battery holder, ServeRAID Li-Ion battery, and charge circuit in
a 3U chassis .......................158
Removing an IBM virtual media key................160
Installing an IBM virtual media key ................162
iv System x iDataPlex dx360 M2: Problem Determination and Service Guide

Removing an I2C multiplexer card ................162
Installing an I2C multiplexer card .................163
Removing a memory module ..................163
Installing a memory module...................164
Removing and installing a one-bay or four-bay hard disk drive bracket and
cable assembly ......................168
Removing a PCIe riser-card assembly from the system-board tray ....171
Installing a PCIe riser-card assembly in the system-board tray ......172
Removing a power supply from a 2U chassis ............173
Installing a power supply in a 2U chassis..............174
Removing a power supply from a 3U chassis ............174
Installing a power supply in a 3U chassis..............176
Removing a power-supply paddle card from an expansion enclosure . . . 178
Installing a power-supply paddle card in an expansion enclosure .....179
Removing a storage enclosure .................180
Installing a storage enclosure ..................181
Removing a storage-riser-card assembly, ServeRAID SAS controller, and
battery cable interposer card from a 3U chassis ..........181
Installing a storage-riser-card assembly, ServeRAID SAS controller, and
battery cable interposer card in a 3U chassis ...........183
Removing and replacing FRUs ..................184
Removing a 2x2 2.5-inch SAS/SATA backplane ...........185
Installing a 2x2 2.5-inch SAS/SATA backplane ............185
Removing the 2U chassis from a Type 7825 iDataPlex rack .......186
Installing the 2U chassis in a Type 7825 iDataPlex rack ........187
Removing the 3U chassis hard disk drive backplane .........188
Installing the 3U chassis hard disk drive backplane ..........189
Removing a 3U chassis from a Type 7825 iDataPlex rack .......190
Installing a 3U chassis in a Type 7825 iDataPlex rack .........191
Removing a front-panel assembly ................192
Installing a front-panel assembly .................193
Removing an I/O enclosure configured with 2.5-inch hot-swap hard disk
drives ..........................193
Installing an I/O enclosure configured with 2.5-inch hot-swap hard disk
drives ..........................194
Removing an I/O enclosure configured with 3.5-inch simple-swap hard disk
drives ..........................195
Installing an I/O enclosure configured with 3.5-inch hot-swap hard disk
drives ..........................196
Removing a microprocessor and heat sink .............197
Installing a microprocessor and heat sink..............199
Removing a PCIe riser-card assembly from the I/O enclosure ......203
Installing a PCIe riser-card assembly in the I/O enclosure........203
Removing a power-supply paddle card from the system-board tray ....204
Installing a power-supply paddle card in the system-board tray ......205
Removing a power-supply paddle card from a 3U chassis .......206
Installing a power-supply paddle card in a 3U chassis .........207
Removing the system-board tray .................208
Installing the system-board tray .................210
Chapter 6. Configuration information and instructions ........213
Firmware updates .......................213
Using the Setup utility ......................214
Starting the Setup utility ....................214
Setup utility menu choices ...................214
Passwords .........................217
Contents v

IBM Advanced Settings Utility program................218
Using the Boot Menu program ...................219
Starting the backup server firmware.................219
Using the integrated management module ..............219
Using the remote presence capability and blue-screen capture .......221
Enabling the remote presence feature ...............221
Obtaining the IP address for the Web interface access .........221
Logging on to the Web interface .................222
Using the LSI Logic Configuration Utility program ............222
Starting the LSI Logic Configuration Utility program ..........224
Formatting a SCSI hard disk drive ................224
Creating a mirrored pair of SCSI hard disk drives...........224
Configuring a ServeRAID controller .................225
Configuring the Gigabit Ethernet controller ..............225
Updating IBM Systems Director ..................226
Updating the Universal Unique Identifier (UUID) ............227
Updating the DMI/SMBIOS data ..................229
Appendix A. Getting help and technical assistance ..........233
Before you call ........................233
Using the documentation.....................233
Getting help and information from the World Wide Web .........234
Software service and support ...................234
Hardware service and support ...................234
IBM Taiwan product service....................234
Appendix B. Notices ......................235
Trademarks..........................236
Important notes ........................237
German Ordinance for Work gloss statement .............237
Telecommunication regulatory statement ...............237
Electronic emission notices ....................237
Federal Communications Commission (FCC) statement ........238
Industry Canada Class A emission compliance statement ........238
Avis de conformité à la réglementation d'Industrie Canada .......238
Australia and New Zealand Class A statement ............238
European Union EMC Directive conformance statement ........238
Taiwanese Class A warning statement ...............239
Chinese Class A warning statement ................239
Japanese Voluntary Control Council for Interference (VCCI) statement 239
Korean Class A warning statement ................239
Index ............................241
vi System x iDataPlex dx360 M2: Problem Determination and Service Guide

Safety
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d'installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
Antes de instalar este producto, lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
© Copyright IBM Corp. 2011 vii

Guidelines for trained service technicians
This section contains information for trained service technicians.
Inspecting for unsafe conditions
Use the information in this section to help you identify potential unsafe conditions in
an IBM product on which you are working. Each IBM product, as it was designed
and manufactured, has required safety items to protect users and service
technicians from injury. The information in this section addresses only those items.
Use good judgment to identify potential unsafe conditions that might be caused by
non-IBM alterations or attachment of non-IBM features or optional devices that are
not addressed in this section. If you identify an unsafe condition, you must
determine how serious the hazard is and whether you must correct the problem
before you work on the product.
Consider the following conditions and the safety hazards that they present:
vElectrical hazards, especially primary power. Primary voltage on the frame can
cause serious or fatal electrical shock.
vExplosive hazards, such as a damaged CRT face or a bulging capacitor.
vMechanical hazards, such as loose or missing hardware.
To inspect the product for potential unsafe conditions, complete the following steps:
1. Make sure that the power is off and the power cord is disconnected.
2. Make sure that the exterior cover is not damaged, loose, or broken, and
observe any sharp edges.
3. Check the power cord:
vMake sure that the third-wire ground connector is in good condition. Use a
meter to measure third-wire ground continuity for 0.1 ohm or less between
the external ground pin and the frame ground.
vMake sure that the power cord is the correct type, as specified in Chapter 4,
“Parts listing,” on page 109 and “Power cords” on page 119.
vMake sure that the insulation is not frayed or worn.
4. Remove the cover.
5. Check for any obvious non-IBM alterations. Use good judgment as to the safety
of any non-IBM alterations.
6. Check inside the server for any obvious unsafe conditions, such as metal filings,
contamination, water or other liquid, or signs of fire or smoke damage.
7. Check for worn, frayed, or pinched cables.
8. Make sure that the power-supply cover fasteners (screws or rivets) have not
been removed or tampered with.
Guidelines for servicing electrical equipment
Observe the following guidelines when you service electrical equipment:
vCheck the area for electrical hazards such as moist floors, nongrounded power
extension cords, and missing safety grounds.
vUse only approved tools and test equipment. Some hand tools have handles that
are covered with a soft material that does not provide insulation from live
electrical current.
vRegularly inspect and maintain your electrical hand tools for safe operational
condition. Do not use worn or broken tools or testers.
viii System x iDataPlex dx360 M2: Problem Determination and Service Guide

vDo not touch the reflective surface of a dental mirror to a live electrical circuit.
The surface is conductive and can cause personal injury or equipment damage if
it touches a live electrical circuit.
vSome rubber floor mats contain small conductive fibers to decrease electrostatic
discharge. Do not use this type of mat to protect yourself from electrical shock.
vDo not work alone under hazardous conditions or near equipment that has
hazardous voltages.
vLocate the emergency power-off (EPO) switch, disconnecting switch, or electrical
outlet so that you can turn off the power quickly in the event of an electrical
accident.
vDisconnect all power before you perform a mechanical inspection, work near
power supplies, or remove or install main units.
vBefore you work on the equipment, disconnect the power cord. If you cannot
disconnect the power cord, have the customer power-off the wall box that
supplies power to the equipment and lock the wall box in the off position.
vNever assume that power has been disconnected from a circuit. Check it to
make sure that it has been disconnected.
vIf you have to work on equipment that has exposed electrical circuits, observe
the following precautions:
– Make sure that another person who is familiar with the power-off controls is
near you and is available to turn off the power if necessary.
– When you work with powered-on electrical equipment, use only one hand.
Keep the other hand in your pocket or behind your back to avoid creating a
complete circuit that could cause an electrical shock.
– When you use a tester, set the controls correctly and use the approved probe
leads and accessories for that tester.
– Stand on a suitable rubber mat to insulate you from grounds such as metal
floor strips and equipment frames.
vUse extreme care when you measure high voltages.
vTo ensure proper grounding of components such as power supplies, pumps,
blowers, fans, and motor generators, do not service these components outside of
their normal operating locations.
vIf an electrical accident occurs, use caution, turn off the power, and send another
person to get medical aid.
Safety statements
Important: Each caution and danger statement in this document is labeled with a
number. This number is used to cross reference an English-language
caution or danger statement with translated versions of the caution or
danger statement in the Safety Information document.
For example, if a caution statement is labeled “Statement 1,”
translations for that caution statement are in the Safety Information
document under Statement 1.
Be sure to read all caution and danger statements in this document
before you perform the procedures. Read any additional safety
information that comes with your server or optional device before you
install the device.
Safety ix

Statement 1:
DANGER
Electrical current from power, telephone, and communication cables is
hazardous.
To avoid a shock hazard:
vDo not connect or disconnect any cables or perform installation,
maintenance, or reconfiguration of this product during an electrical
storm.
vConnect all power cords to a properly wired and grounded electrical
outlet.
vConnect to properly wired outlets any equipment that will be attached to
this product.
vWhen possible, use one hand only to connect or disconnect signal
cables.
vNever turn on any equipment when there is evidence of fire, water, or
structural damage.
vDisconnect the attached power cords, telecommunications systems,
networks, and modems before you open the device covers, unless
instructed otherwise in the installation and configuration procedures.
vConnect and disconnect cables as described in the following table when
installing, moving, or opening covers on this product or attached
devices.
To Connect: To Disconnect:
1. Turn everything OFF.
2. First, attach all cables to devices.
3. Attach signal cables to connectors.
4. Attach power cords to outlet.
5. Turn device ON.
1. Turn everything OFF.
2. First, remove power cords from outlet.
3. Remove signal cables from connectors.
4. Remove all cables from devices.
xSystem x iDataPlex dx360 M2: Problem Determination and Service Guide

Statement 2:
CAUTION:
When replacing the lithium battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has
a module containing a lithium battery, replace it only with the same module
type made by the same manufacturer. The battery contains lithium and can
explode if not properly used, handled, or disposed of.
Do not:
vThrow or immerse into water
vHeat to more than 100°C (212°F)
vRepair or disassemble
Dispose of the battery as required by local ordinances or regulations.
Statement 3:
CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or
transmitters) are installed, note the following:
vDo not remove the covers. Removing the covers of the laser product could
result in exposure to hazardous laser radiation. There are no serviceable
parts inside the device.
vUse of controls or adjustments or performance of procedures other than
those specified herein might result in hazardous radiation exposure.
DANGER
Some laser products contain an embedded Class 3A or Class 3B laser
diode. Note the following.
Laser radiation when open. Do not stare into the beam, do not view directly
with optical instruments, and avoid direct exposure to the beam.
Safety xi

Statement 4:
≥18 kg (39.7 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb)
CAUTION:
Use safe practices when lifting.
Statement 5:
CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current
from the device, ensure that all power cords are disconnected from the power
source.
1 2
xii System x iDataPlex dx360 M2: Problem Determination and Service Guide

Statement 8:
CAUTION:
Never remove the cover on a power supply or any part that has the following
label attached.
Hazardous voltage, current, and energy levels are present inside any
component that has this label attached. There are no serviceable parts inside
these components. If you suspect a problem with one of these parts, contact
a service technician.
Statement 10:
CAUTION:
Do not place any object on top of rack-mounted devices.
Safety xiii

xiv System x iDataPlex dx360 M2: Problem Determination and Service Guide

Chapter 1. Start here
You can solve many problems without outside assistance by following the
troubleshooting procedures in this Problem Determination and Service Guide and
on the IBM®Web site. This document describes the diagnostic tests that you can
perform, troubleshooting procedures, and explanations of error messages and error
codes. The documentation that comes with your operating system and software
also contains troubleshooting information.
Diagnosing a problem
Before you contact IBM or an approved warranty service provider, follow these
procedures in the order in which they are presented to diagnose a problem with
your server:
1. Determine what has changed.
Determine whether any of the following items were added, removed, replaced,
or updated before the problem occurred:
vIBM System x®Server Firmware (formerly called BIOS code)
vDevice drivers
vFirmware
vHardware components
vSoftware
If possible, return the server to the condition it was in before the problem
occurred.
2. Collect data.
Thorough data collection is necessary for diagnosing hardware and software
problems.
a. Document error codes and system-board LEDs.
vSystem-board LEDs: See “System-board LEDs and controls” on page 13
for information about system-board LEDs.
vSystem error codes: See “Event logs” on page 25 for information about
a specific error code.
vSoftware or operating-system error codes: See the documentation for
the software or operating system for information about a specific error
code. See the manufacturer's Web site for documentation.
b. Collect system data.
Run Dynamic System Analysis (DSA) to collect information about the
hardware, firmware, software, and operating system. Have this information
available when you contact IBM or an approved warranty service provider.
See “Diagnostic programs, messages, and error codes” on page 39 for the
instructions to run the DSA program.
If you need to download the latest version of DSA, go to
http://www.ibm.com/systems/support/supportsite.wss/
docdisplay?brandind=5000008&lndocid=SERV-DSA or complete the
following steps.
Note: Changes are made periodically to the IBM Web site. The actual
procedure might vary slightly from what is described in this
document.
1) Go to http://www.ibm.com/systems/support/.
© Copyright IBM Corp. 2011 1

2) Under Product support, click System x.
3) Under Popular links, click Software and device drivers.
4) Under Related downloads, click Dynamic System Analysis (DSA).
For information about DSA command-line options, go to
http://publib.boulder.ibm.com/infocenter/toolsctr/v1r0/index.jsp?topic=/
com.ibm.xseries.tools.doc/erep_tools_dsa.html or complete the following
steps:
1) Go to http://publib.boulder.ibm.com/infocenter/toolsctr/v1r0/index.jsp.
2) In the navigation pane, click IBM System x and BladeCenter Tools
Center.
3) Click Tools reference > Error reporting and analysis tools > IBM
Dynamic System Analysis.
3. Follow the problem-resolution procedures.
The four problem-resolution procedures are presented in the order in which they
are most likely to solve your problem. Follow these procedures in the order in
which they are presented:
a. Check for and apply code updates.
Most problems that appear to be caused by faulty hardware are actually
caused by server firmware, device firmware, or device drivers that are not at
the latest levels.
1) Determine the existing code levels.
In DSA, click Firmware/VPD to view system firmware levels, or click
Software to view operating-system levels.
2) Download and install updates of code that is not at the latest level.
Important: Some cluster solutions require specific code levels or
coordinated code updates. If the device is part of a cluster
solution, verify that the latest level of code is supported for
the cluster solution before you update the code.
To display a list of available updates for your server, go to
http://www.ibm.com/systems/support/supportsite.wss/
docdisplay?brandind=5000008&lndocid=MIGR-4JTS2T or complete the
following steps.
Note: Changes are made periodically to the IBM Web site. The actual
procedure might vary slightly from what is described in this
document.
a) Go to http://www.ibm.com/systems/support/.
b) Under Product support, click System x.
c) Under Popular links, click Software and device drivers.
d) Click System x iDataPlex dx360 M2 server to display the list of
downloadable files for the server.
You can install code updates that are packaged as an UpdateXpress
System Pack or UpdateXpress CD image. An UpdateXpress System
Pack contains an integration-tested bundle of online firmware and
device-driver updates for your server.
Be sure to separately install any listed critical updates that have release
dates that are later than the release date of the UpdateXpress System
Pack or UpdateXpress image.
2System x iDataPlex dx360 M2: Problem Determination and Service Guide

When you click an update, an information page is displayed, including a
list of the problems that the update fixes. Review this list for your
specific problem; however, even if your problem is not listed, installing
the update might solve the problem.
b. Check for and correct an incorrect configuration.
If the server is incorrectly configured, a system function can fail to work
when you enable it; if you make an incorrect change to the server
configuration, a system function that has been enabled can stop working.
1) Make sure that all installed hardware and software are supported.
If any hardware or software component is not supported, uninstall it to
determine whether it is causing the problem. You must remove
nonsupported hardware before you contact IBM or an approved warranty
service provider for support.
2) Make sure that the server, operating system, and software are
installed and configured correctly.
Many configuration problems are caused by loose power or signal
cables or incorrectly seated adapters. You might be able to solve the
problem by turning off the server, reconnecting cables, reseating
adapters, and turning the server back on. See “Checkout procedures” on
page 27 for the instructions to perform the checkout procedures.
If the problem is associated with a specific function (for example, if a
RAID hard disk drive is marked offline in the RAID array), see the
documentation for the associated controller and management or
controlling software to verify that the controller is correctly configured.
Problem determination information is available for many devices such as
RAID and network adapters.
For problems with operating systems or IBM software or devices,
complete the following steps.
Note: Changes are made periodically to the IBM Web site. The actual
procedure might vary slightly from what is described in this
document.
a) Go to http://www.ibm.com/systems/support/.
b) Under Product support, click System x.
c) From the Product family list, select System x iDataPlex dx360 M2
server.
d) Under Support & downloads, click Documentation,Install, and
Use to search for related documentation.
c. Check for troubleshooting procedures and RETAIN tips.
Troubleshooting procedures and RETAIN tips document known problems
and suggested solutions. To search for troubleshooting procedures and
RETAIN tips, complete the following steps.
Note: Changes are made periodically to the IBM Web site. The actual
procedure might vary slightly from what is described in this document.
1) Go to http://www.ibm.com/systems/support/.
2) Under Product support, click System x.
3) From the Product family list, select System x iDataPlex dx360 M2
server.
4) Under Support & downloads, click Troubleshoot.
Chapter 1. Start here 3

5) Select the troubleshooting procedure or RETAIN tip that applies to your
problem:
vTroubleshooting procedures are under Diagnostic.
vRETAIN tips are under Troubleshoot.
d. Check for and replace defective hardware.
If a hardware component is not operating within specifications, it can cause
unpredictable results. Most hardware failures are reported as error codes in
a system or operating-system log. See “Troubleshooting tables” on page 31
and Chapter 5, “Removing and replacing server components,” on page 123
for more information. Hardware errors are also indicated by diagnostics
LEDs.
A single problem might cause multiple symptoms. Follow the troubleshooting
procedure for the most obvious symptom. If that procedure does not
diagnose the problem, use the procedure for another symptom, if possible.
If the problem remains, contact IBM or an approved warranty service
provider for assistance with additional problem determination and possible
hardware replacement. To open an online service request, go to
http://www.ibm.com/support/electronic/. Be prepared to provide information
about any error codes and collected data.
Undocumented problems
If you have completed the diagnostic procedure and the problem remains, the
problem might not have been previously identified by IBM. After you have verified
that all code is at the latest level, all hardware and software configurations are valid,
and no diagnostics LEDs or log entries indicate a hardware component failure,
contact IBM or an approved warranty service provider for assistance. To open an
online service request, go to http://www.ibm.com/support/electronic/. Be prepared to
provide information about any error codes and collected data and the problem
determination procedures that you have used.
4System x iDataPlex dx360 M2: Problem Determination and Service Guide