IBM System x iDataPlex dx360 M2 User manual

System x iDataPlex dx360 M2
Types6313,6380,6385,6386,
7321, 7323, 7831, and 7834
Problem Determination and Service Guide


System x iDataPlex dx360 M2
Types6313,6380,6385,6386,
7321, 7323, 7831, and 7834
Problem Determination and Service Guide


Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page
235, the Environmental Notices and User's Guide, and the Warranty and Support Information document on the IBM
Documentation CD.
Eighth Edition (November 2011)
© Copyright IBM Corporation 2011.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

Contents
Safety ............................vii
Guidelines for trained service technicians ...............viii
Inspecting for unsafe conditions .................viii
Guidelines for servicing electrical equipment .............viii
Safety statements ........................ix
Chapter 1. Start here.......................1
Diagnosing a problem .......................1
Undocumented problems .....................4
Chapter 2. Introduction ......................5
Related documentation ......................5
Notices and statements in this document................6
Features and specifications.....................7
Operator panel controls, connectors, and LEDs .............8
Front view ..........................8
Rear view ..........................9
Turning on the system-board tray .................10
Turning off the system-board tray .................10
System-board layouts ......................10
System-board connectors ....................11
System-board jumpers .....................12
System-board LEDs and controls .................13
Chapter 3. Diagnostics .....................15
Diagnostic tools ........................15
POST ............................16
POST error messages .....................16
Event logs .........................25
Checkout procedures ......................27
About the checkout procedures ..................27
Performing the basic checkout procedure ..............28
Performing the advanced checkout procedure ............29
Troubleshooting tables ......................31
General problems .......................31
Hard disk drive problems ....................31
Intermittent problems......................33
Keyboard or mouse problems ..................34
Memory problems .......................35
Microprocessor problems ....................35
Optional-device problems ....................36
Power problems .......................37
Serial-device problems .....................38
Software problems ......................38
Universal Serial Bus (USB) port problems ..............39
Diagnostic programs, messages, and error codes ............39
Running the diagnostic programs .................40
Diagnostic text messages ....................41
Viewing the test log ......................41
Diagnostic error codes .....................41
Clearing CMOS memory .....................77
Updating (flash-updating) the server firmware .............77
System-event log ........................78
© Copyright IBM Corp. 2011 iii

Integrated management module error messages ............79
Solving SAS hard disk drive problems ................105
Solving Ethernet controller problems ................106
Solving undetermined problems ..................106
Problem determination tips ....................108
Chapter 4. Parts listing .....................109
dx360 M2 Type 6380, 7321, and 7323 system-board tray components ....110
Type 6313, 6385, and 7831 2U chassis components ..........113
Type 6386 and 7834 3U chassis components .............115
I/O enclosure components ....................116
I/O enclosures configured with 2.5-inch hot-swap hard disk drives.....116
I/O enclosures configured with 3.5-inch simple-swap hard disk drives . . . 117
Storage enclosure components ..................118
Consumable parts .......................119
Power cords .........................119
Chapter 5. Removing and replacing server components ........123
Installation guidelines ......................123
System reliability guidelines...................124
Handling static-sensitive devices .................124
Returning a device or component ................124
Removing the system-board tray cover ...............125
Installing the system-board tray cover ................125
Removing the system-board tray from a 2U chassis ...........126
Installing the system-board tray in a 2U chassis ............127
Removing the system-board tray from a 3U chassis ...........128
Installing the system-board tray in a 3U chassis ............129
Removing an expansion enclosure from a system-board tray .......131
Installing an expansion enclosure on a system-board tray.........132
Removing and replacing consumable parts and Tier 1 CRUs .......132
Removing the 2U chassis fan assembly ..............133
Installing the 2U chassis fan assembly...............134
Removing the 2U chassis fan-assembly top cover ..........135
Installing the 2U chassis fan-assembly top cover ...........135
Removing the 3U chassis top cover................136
Installing the 3U chassis top cover ................137
Removing the battery .....................137
Installing the battery .....................138
Removing and installing a hard disk drive .............139
Removing the PCIe adapter bay cover...............143
Installing the PCIe adapter bay cover ...............143
Removing the power cord ...................145
Installing the power cord ....................146
Removing and replacing Tier 2 CRUs ................146
Removing a 2.5-inch SAS/SATA drive cage .............147
Installing a 2.5-inch SAS/SATA drive cage .............148
Removing the 3U chassis fan assembly ..............149
Installing the 3U chassis fan assembly...............150
Removing and installing an adapter ................150
Removing the battery holder, ServeRAID Li-Ion battery, and charge circuit
from a 3U chassis .....................156
Installing the battery holder, ServeRAID Li-Ion battery, and charge circuit in
a 3U chassis .......................158
Removing an IBM virtual media key................160
Installing an IBM virtual media key ................162
iv System x iDataPlex dx360 M2: Problem Determination and Service Guide

Removing an I2C multiplexer card ................162
Installing an I2C multiplexer card .................163
Removing a memory module ..................163
Installing a memory module...................164
Removing and installing a one-bay or four-bay hard disk drive bracket and
cable assembly ......................168
Removing a PCIe riser-card assembly from the system-board tray ....171
Installing a PCIe riser-card assembly in the system-board tray ......172
Removing a power supply from a 2U chassis ............173
Installing a power supply in a 2U chassis..............174
Removing a power supply from a 3U chassis ............174
Installing a power supply in a 3U chassis..............176
Removing a power-supply paddle card from an expansion enclosure . . . 178
Installing a power-supply paddle card in an expansion enclosure .....179
Removing a storage enclosure .................180
Installing a storage enclosure ..................181
Removing a storage-riser-card assembly, ServeRAID SAS controller, and
battery cable interposer card from a 3U chassis ..........181
Installing a storage-riser-card assembly, ServeRAID SAS controller, and
battery cable interposer card in a 3U chassis ...........183
Removing and replacing FRUs ..................184
Removing a 2x2 2.5-inch SAS/SATA backplane ...........185
Installing a 2x2 2.5-inch SAS/SATA backplane ............185
Removing the 2U chassis from a Type 7825 iDataPlex rack .......186
Installing the 2U chassis in a Type 7825 iDataPlex rack ........187
Removing the 3U chassis hard disk drive backplane .........188
Installing the 3U chassis hard disk drive backplane ..........189
Removing a 3U chassis from a Type 7825 iDataPlex rack .......190
Installing a 3U chassis in a Type 7825 iDataPlex rack .........191
Removing a front-panel assembly ................192
Installing a front-panel assembly .................193
Removing an I/O enclosure configured with 2.5-inch hot-swap hard disk
drives ..........................193
Installing an I/O enclosure configured with 2.5-inch hot-swap hard disk
drives ..........................194
Removing an I/O enclosure configured with 3.5-inch simple-swap hard disk
drives ..........................195
Installing an I/O enclosure configured with 3.5-inch hot-swap hard disk
drives ..........................196
Removing a microprocessor and heat sink .............197
Installing a microprocessor and heat sink..............199
Removing a PCIe riser-card assembly from the I/O enclosure ......203
Installing a PCIe riser-card assembly in the I/O enclosure........203
Removing a power-supply paddle card from the system-board tray ....204
Installing a power-supply paddle card in the system-board tray ......205
Removing a power-supply paddle card from a 3U chassis .......206
Installing a power-supply paddle card in a 3U chassis .........207
Removing the system-board tray .................208
Installing the system-board tray .................210
Chapter 6. Configuration information and instructions ........213
Firmware updates .......................213
Using the Setup utility ......................214
Starting the Setup utility ....................214
Setup utility menu choices ...................214
Passwords .........................217
Contents v

IBM Advanced Settings Utility program................218
Using the Boot Menu program ...................219
Starting the backup server firmware.................219
Using the integrated management module ..............219
Using the remote presence capability and blue-screen capture .......221
Enabling the remote presence feature ...............221
Obtaining the IP address for the Web interface access .........221
Logging on to the Web interface .................222
Using the LSI Logic Configuration Utility program ............222
Starting the LSI Logic Configuration Utility program ..........224
Formatting a SCSI hard disk drive ................224
Creating a mirrored pair of SCSI hard disk drives...........224
Configuring a ServeRAID controller .................225
Configuring the Gigabit Ethernet controller ..............225
Updating IBM Systems Director ..................226
Updating the Universal Unique Identifier (UUID) ............227
Updating the DMI/SMBIOS data ..................229
Appendix A. Getting help and technical assistance ..........233
Before you call ........................233
Using the documentation.....................233
Getting help and information from the World Wide Web .........234
Software service and support ...................234
Hardware service and support ...................234
IBM Taiwan product service....................234
Appendix B. Notices ......................235
Trademarks..........................236
Important notes ........................237
German Ordinance for Work gloss statement .............237
Telecommunication regulatory statement ...............237
Electronic emission notices ....................237
Federal Communications Commission (FCC) statement ........238
Industry Canada Class A emission compliance statement ........238
Avis de conformité à la réglementation d'Industrie Canada .......238
Australia and New Zealand Class A statement ............238
European Union EMC Directive conformance statement ........238
Taiwanese Class A warning statement ...............239
Chinese Class A warning statement ................239
Japanese Voluntary Control Council for Interference (VCCI) statement 239
Korean Class A warning statement ................239
Index ............................241
vi System x iDataPlex dx360 M2: Problem Determination and Service Guide

Safety
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d'installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
Antes de instalar este producto, lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
© Copyright IBM Corp. 2011 vii

Guidelines for trained service technicians
This section contains information for trained service technicians.
Inspecting for unsafe conditions
Use the information in this section to help you identify potential unsafe conditions in
an IBM product on which you are working. Each IBM product, as it was designed
and manufactured, has required safety items to protect users and service
technicians from injury. The information in this section addresses only those items.
Use good judgment to identify potential unsafe conditions that might be caused by
non-IBM alterations or attachment of non-IBM features or optional devices that are
not addressed in this section. If you identify an unsafe condition, you must
determine how serious the hazard is and whether you must correct the problem
before you work on the product.
Consider the following conditions and the safety hazards that they present:
vElectrical hazards, especially primary power. Primary voltage on the frame can
cause serious or fatal electrical shock.
vExplosive hazards, such as a damaged CRT face or a bulging capacitor.
vMechanical hazards, such as loose or missing hardware.
To inspect the product for potential unsafe conditions, complete the following steps:
1. Make sure that the power is off and the power cord is disconnected.
2. Make sure that the exterior cover is not damaged, loose, or broken, and
observe any sharp edges.
3. Check the power cord:
vMake sure that the third-wire ground connector is in good condition. Use a
meter to measure third-wire ground continuity for 0.1 ohm or less between
the external ground pin and the frame ground.
vMake sure that the power cord is the correct type, as specified in Chapter 4,
“Parts listing,” on page 109 and “Power cords” on page 119.
vMake sure that the insulation is not frayed or worn.
4. Remove the cover.
5. Check for any obvious non-IBM alterations. Use good judgment as to the safety
of any non-IBM alterations.
6. Check inside the server for any obvious unsafe conditions, such as metal filings,
contamination, water or other liquid, or signs of fire or smoke damage.
7. Check for worn, frayed, or pinched cables.
8. Make sure that the power-supply cover fasteners (screws or rivets) have not
been removed or tampered with.
Guidelines for servicing electrical equipment
Observe the following guidelines when you service electrical equipment:
vCheck the area for electrical hazards such as moist floors, nongrounded power
extension cords, and missing safety grounds.
vUse only approved tools and test equipment. Some hand tools have handles that
are covered with a soft material that does not provide insulation from live
electrical current.
vRegularly inspect and maintain your electrical hand tools for safe operational
condition. Do not use worn or broken tools or testers.
viii System x iDataPlex dx360 M2: Problem Determination and Service Guide