Telstra BIGPOND USB 4G Assembly instructions

GETTING TO
KNOW YOUR
TELSTRA
USB 4G

1
You must be excited about your brand
new USB 4G. If all goes to plan, you’ll be
up and running in no time.
This guide will help you get started
as quickly and easily as possible. It’ll
guide you through installation and help
you out with any tricky bits.
Fingers at the ready, you’ll be clicking
through the net in no time.
LET’S GET THIS
SHOW ON THE ROAD

2
WHAT’S
INSIDE
03 Let’s get started
07 Getting Connected
11 Using the Connection Manager
13 Problem solving
15 Answering those niggling questions

3
Your package contains:
•TelstraUSB4Gdevice
•ThisQuickStartGuide
•Laptopscreenclip
•USBextensioncable
•Warrantycard
LET’S GET
STARTED

4
You can also purchase the following
accessories for your device:
•Externalantenna–improvesperformancein
areaswithlowsignalstrength.Seeyourlocal
Telstrastoreorpartnerforassistancewith
pickingthebestantennaoptionforyou
aswellashelpwithinstallation.
•MicroSD™card–forexternaldatastorage
(available at consumer electronics stores)
You can use your Telstra USB 4G with these
operating systems:
•Windows® 8 ( 32/64-bit) - Windows RT®is not
compatible
•Windows® 7(32/64-bit)
•WindowsVista® (SP232/64-bit)
•WindowsXP(SP3,MediaCentreEditions
 32/64-bit)
•MacOS®X10.5.8orlater

5
YOUR TELSTRA
USB 4G
Externalantennaconnectors
PowerLED
USBconnector
DataLED

6
LED INDICATORS
TheLEDindicatorsshowsthestatusofthe
deviceandindicateswhenyouaresendingor
receivingdatabyasolidindicator.
Power LED Indicator Status
Off Off
SolidBlue Workingnormal
BlinkingBlue Updatesinprogress.Do
notremoveUSB
BlinkingAmber Searchingfornetwork
SolidAmber Error.Couldnotinitialise.
OfflineMode
Data LED Indicator Status
Off Couldnotfindnetwork
BlinkingGreen Found4Gnetwork.Ready
to connect
SolidGreen Connectedto4Gnetwork
BlinkingBlue Found3Gnetwork.Ready
to connect
SolidBlue Connectedto3Gnetwork

7
GETTING
CONNECTED
1. INSERT USB
RemovethebackcoverandinserttheSIMcard
as shown in the illustrations below.
microSDslot
SIMcardslot
InsertthedeviceintotheUSBport.

8
2. FOLLOW THE PROMPTS TO COMPLETE
INSTALLATION
Thecomputerwilldetectthenewhardwareand
starttheinstallationprocess.
ClickInstalltostartinstallation.
Handy Hint
Ifnothinghappensyoursecuritysettings
maybepreventingAutorun.TheMobile
BroadbandManagersoftwarewillneedtobe
manuallyinstalled.
Windows Users
FromyourDesktoporStartMenuselect
ComputerorMyComputer(XP).Doubleclick
onthelenamed“setup.exe”tobeginthe
installation.
Mac Users
FromFileManager,doubleclickonTelstraPre-
PaidMobileBroadbandtobegininstallation.
Onceinstallationiscomplete,clickFinishto
exitthesetup.

9
3. LAUNCH CONNECTION MANAGER
(MOBILE BROADBAND MANAGER
SOFTWARE)
Onceinstallationiscompleteashortcutwillbe
createdonyourdesktop.Doubleclickonthe
shortcuttoopentheMobileBroadbandManager.
ClickConnectNowtostartusingyourdevice.
Handy Hint
Windows8userscanalsoconnectand
disconnectfromTileviewbyselecting
Settings>Networks.
For more information on using the Connection
Manager and monitoring your usage see pages
11-12.

10
REMOVING YOUR USB DEVICE
Windows Users
1.ExittheConnectionManager.
2.Removethedevicebypullingitstraightout
fromtheUSBport.
Mac Users
1.ExittheConnectionManager.
2.IfamicroSDcardisinsertedinthedevice,
youmustlocatethedeviceinFinder,selectthe
drive,andclicktheEjecticon.
3.Removethedevicebypullingitstraightout
fromtheUSBport.

11
USING THE
CONNECTION
MANAGER
GETTING ONLINE
OncetheConnectionManagerhasloadedup
youwillbeabletoclickConnectNow.
WhenevertheUSBdeviceispluggedinto
yourcomputertheConnectionManagerwill
automaticallylaunch.Alternativelydoubleclick
theshortcutonyourdesktopcalledMobile
BroadbandManager.

12
CONNECTION MANAGER ICONS
Connect to the internet
SMSMessaging
Settings
ConnectionInformation
Networksignalstrength
Connect Now
CONNECTION MANAGER UPDATES
TheConnectionManagerwillautomatically
checkforsoftwareupdates.Tomanually
downloadthelatestsoftware,youcanclick
onToolsandselectCheckforUpdates.
Alternatively,visittelstra.com and select
BusinessandEnterprise>Help&Support>
SoftwareDownloads.SelecteitherWindows®
orMac Installation.

13
PROBLEM
SOLVING
Foramorecompletelistingoferrorsorpossible
solutions,pleaseseethe“Help”lelocatedin
the Connection Manager.
WHY CAN’T I CONNECT?
Ifyouarehavinganissueaccessingtheinternet
trythefollowing suggestions:
• Ensure the USB is plugged in correctly.
• Unplug the USB and plug it into a different
USB port.
• Restart your computer.
• Turn off or temporarily disable any Security
Programs or Firewalls.
• Uninstall the Mobile Broadband Manager
and restart the computer, plug the USB in and
reinstall the Mobile Broadband Manager.
• If possible try the USB in another computer.

14
Problem/Error State
Thedevicehasno
power:
ThePowerLED
indicatorisoff
Ensurethefollowing:
•Thedeviceisproperlyinserted.
•Thecomputeristurnedonand
notinstandbymode(Windows)
orsleepmode(Mac).
NoServiceis
available:
TheDataLED
indicatorisoff.
Trythefollowing:
•Reorientyourcomputer.
•Ifyouareinsideabuildingor
nearastructurethatmaybe
blockingthesignal,change
thepositionorlocationofyour
computer.
•ContactTelstraregardingthe
statusofthenetworkoryour
account.

15
WHEN DO I USE THE EXTENSION
CABLE AND CLIP?
Iftheorientationofyourcomputer’sUSBslot
orthethicknessofyourcomputeraresuch
thatpressureisappliedtotheendorsideof
themodem,youmaydamagethemodemor
yourcomputer.Insuchcases,donotinsertthe
modemdirectlyintoyourcomputer’sUSBslot.
UsetheUSBextensioncableandlaptopscreen
clipinstead.
ANSWERING THOSE
NIGGLING QUESTIONS

16
HOW DO I INSERT A MICROSD CARD?
ThemicroSDslotislocatedbeneaththeback
cover.InsertthemicroSDasshowninthe
illustration below.

17
CONNECTING AN EXTERNAL ANTENNA
1. Remove the back cover.
2. Pull back the antenna connector cover and
insert the antenna connector. Antenna
connector type is TS9.
3. Replace the back cover.
Seenextpageformoredetails.
Handy Hint
The Telstra USB 4G has two antenna connectors.
If only connecting a single antenna, please
make sure to use connector “1”. Dual port
antennas are available for separate purchase.

18
1
2
3

19
THINGS YOU
NEED TO KNOW
Network unlocking fee applies.
4G speeds are currently available in all capital
CBDs , associated airports and selected
regional locations and will automatically
switch over to our fastest available 3G speeds
in other coverage areas.
Telstra Mobile Network coverage depends on
your location, device and whether your device
has an external antenna attached.
Actual speeds vary due to factors such as
location, distance from the base station, local
terrain, user numbers, hardware & software
conguration and download source/upload
destination.
Visit telstra.com/mbb-coverage to check if you
are in a coverage area.