Telstra BIGPOND USB 4G Assembly instructions

GETTING TO
KNOW YOUR
BIGPOND®
USB 4G

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You must be excited about your brand
new USB 4G.This guide will help you
get started as quickly and easily
as possible. It’ll guide you through
installation, show you how to set up
your modem and help you out with any
tricky bits.
LET’S GET THIS
SHOW ON THE ROAD

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WHAT’S
INSIDE
05 Let’s get started
09 Getting connected
19 Using the Connection Manager
21 Problem solving
23 Answering those niggling questions
26 Things you need to know

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Your package contains:
•BigPond®USB 4G device
•ThisQuickStartGuide
•USBextensioncable
•Laptopscreenclip
LET’S GET
STARTED
You can also purchase the following
accessories for your device:
•Externalantenna–improvesperformancein
areas with low signal strength. See your local
Telstrastoreorpartnerforassistancewith
pickingthebestantennaoptionforyou
as well as help with installation.
•MicroSD™card–forexternaldatastorage
(available at consumer electronics stores)
You can use your Bigpond® USB 4G with these
operating systems:
•Windows® 8(32/64-bit)-WindowsRT®is not
compatible
•Windows® 7 ( 32/64-bit)
•WindowsVista® (SP2 32/64-bit)
•WindowsXP(SP3,MediaCentreEditions
32/64-bit)
•MacOS®X10.5.8orlater

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MAKE A NOTE OF YOUR
BIGPOND DETAILS
Your username and password have been
emailed to you, however you may want to
note these details below for easy reference.
EMAIL ADDRESS
Remember,youremailaddressisyour
[e-mail]
PASSWORD
It’sagoodideatoprotectyourselfbywriting
down a reminder, rather than your actual
password.

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PowerLED
Externalantennaconnectors
USB Connector
DataLED
YOUR BIGPOND
USB 4G

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LED INDICATORS
TheLEDindicatorsshowsthestatusofthe
device and indicates when you are sending or
receiving data by a solid indicator.
Power LED Indicator Status
Off Off
Solid Blue Workingnormal
Blinking Blue Updatesinprogress.Do
not remove USB
Blinking Amber Searchingfornetwork
Solid Amber Error.Couldnotinitialise.
OfflineMode
Data LED Indicator Status
Off Couldnotfindnetwork
Blinking Green Found4Gnetwork.Ready
to connect
Solid Green Connected to 4G network
Blinking Blue Found3Gnetwork.Ready
to connect
Solid Blue Connected to 3G network

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GETTING
CONNECTED
1. INSERT USB
Your SIM card should already be inserted.
HoweverifyouarereplacingtheSIMremovethe
back cover by sliding it down, then insert the
SIM card as shown below.
microSDslot
SIM card slot
Insert the device into the USB port.

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2. FOLLOW THE PROMPTS TO COMPLETE
INSTALLATION
The computer will detect the new hardware and
start the installation process.
Click Install to start installation.
Handy Hint
Ifnothinghappensyoursecuritysettings
may be preventing Autorun. The Mobile
BroadbandManagersoftwarewillneedtobe
manually installed.
Windows Users
FromyourDesktoporStartMenuselect
ComputerorMyComputer(XP).Doubleclick
on the le named “setup.exe” to begin the
installation.
Mac Users
DoubleclicktheCDdriveiconthatappearson
yourdesktop.WhentheBigPondConnection
Manager icon appears, click it to begin the
installation.

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•ClickNext to continue
•OnceyouhavereviewedOurCustomerTerms,
click on ‘I conrm that I wish to proceed’ and
click Next.

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•ClickNexttoacceptthedefaultlocationtosave
theMobileBroadbandManagersoftware,or
clickonBrowsetospecifyadifferentlocation.
Thewizardtakesafewminutestocomplete.
Onceinstallationiscomplete,clickFinish to exit
the setup.

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3. LAUNCH CONNECTION MANAGER
(BIGPOND MOBILE BROADBAND
MANAGER SOFTWARE)
Onceinstallationiscompleteashortcutwillbe
createdonyourdesktop.Doubleclickonthe
shortcut to open the Mobile Broadband Manager.
Click Connect Now to start using your device.
Handy Hint
Windows8userscanalsoconnectand
disconnectfromTileviewbyselectingSettings>
Networks.

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4. REGISTER YOUR ACCOUNT
•YouwillneedyourBigPond® username and
passwordoryourbillingdetailsifyouhaven’t
signed up yet.
•FromtheConnectionManagerclickon
Registertobegin.
Important: There are instances where the
connection manager may ask to register even
ifyouhaveregisteredbefore.Ifitdoes,go
through the registration process again to setup
your device.

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No Username
•IfyouboughtyourdevicefromaTelstrastore
or partner and you did not sign up to an account
in store, you will need to register your billing
details and create a user name and password.
•Select ‘I am new to BigPond®and Telstra’ and
click ‘Next’. Follow the prompts to set up your
account.
•Ifyou’reanexistingBigPond®or Telstra
customer, but have not created an account,
select ‘I am an existing BigPond or Telstra
Customer, but I don’t have a username or
password’.

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Existing Username
•Ifyouorderedyourdeviceonlineoroverthe
phone,orifyousigneduptoanaccountin
a Telstra or partner store, you’ll have already
provided your credentials during the sign up
process and created a username and password.
•Select ‘I have an e-mail address and password
for my new Mobile Broadband account’.
Note: Your BigPond®username and password
have been emailed to you. You can access your
password online at http://myacct.bigpond.com

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5. SETUP YOUR EMAIL
Onceyou’vecompletedtheregistration
process, you will be provided with the option
to set up your BigPond® email.
Go to http://go.bigpond.com/help/emailfor
moreinformationonemailsetupandsupport.

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6. COMPLETE INSTALLATION
Ifyouhavefollowedalltheprevioussteps,
thefollowingpagewillbedisplayed.
Pleasereadthispagecarefully.
Please Note:InternationalRoamingshould
already be activated on your BigPond ® account.
Differentchargesapplywhenusingyour
BigPond®service overseas and any monthly
allowance included with your BigPond®plan
excludesusewhileoverseas.Forafulllist
ofavailablecountriesandcharges,goto
telstra.com.au/internet and click on Activate
International Roaming under Account
Services.

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USING THE
CONNECTION
MANAGER
GETTING ONLINE
OncetheConnectionManagerhasloadedup
you will be able to click Connect Now.
WhenevertheUSBdeviceispluggedinto
your computer the Connection Manager will
automatically launch. Alternatively, double click
the shortcut on your desktop called Mobile
Broadband Manager.

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CONNECTION MANAGER ICONS
Connect to the internet
Settings
ConnectionInformation
Network signal strength
Connect Now
CONNECTION MANAGER UPDATES
The Connection Manager will automatically
checkforsoftwareupdates.Tomanually
downloadthelatestsoftware,youcanclick
onToolsandselectCheckforUpdates.
Alternatively, visit telstra.com.au/internet and
click on Software Updates under Account
Services.

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PROBLEM
SOLVING
WHY CAN’T I CONNECT?
Ifyouarehavinganissueaccessingthe
internettrythefollowingsuggestions:
• EnsuretheUSBispluggedincorrectly.
• UnplugtheUSBandplugitintoadifferent
USB port.
• Restartyourcomputer.
• TurnoffortemporarilydisableanySecurity
Programs or Firewalls.
• Uninstall the Mobile Broadband Manager
and restart the computer, plug the USB in and
reinstall the Mobile Broadband Manager.
• IfpossibletrytheUSBinanothercomputer.