Tenvis IP Camera User manual

the world in my eyes
Quick Start Guide
Please download the latest Quick Start Guide from .www.tenvis.com/download

Contents
Chapter 1: Let’s get started
What’s in the box
1
Let’s show you around
1
How it works
1
Chapter 2: Let’s get PC view
For windows
2
For MAC
8
11 For iPhone
Chapter 3: Let’s get mobile view
12
For Android
14 For others
Chapter 4: Last, but not least
16 FAQ
17 Learn more
17 Support

Chapter 1: Let’s get started
Wireless IP Camera x 1
Wi-Fi Antenna x 1
Power Adapter x 1
User Manual x 1
Mounting Bracket x 1
Screws
CD x 1
Let’s show you around
How it works
Stickers
What’s in the box
PowerLan
Reset
Power Reset
Lan
WIFI
WIFI
PowerAudio
Lan
Reset
IP Camera
PC/MAC
Wired
Wirelesss Router
Mobile Phone
PAD
Wired
LAN WIFI
Wired LAN View
1

Wired LAN View
1. Insert the CD or download the software from .www.tenvis.com/download
2. Open the CD and use autorun to install. Then click .
Chapter 2: Let’s get PC view
For Windows
3. After installation, please double click .
4. Open the wizard and select the installation mode. Wizard Mode
www.tenvis.com/download
is
recommended for first time users or non-tech users. If you select the
Advanced Mode, please visit to find the
Advanced User Guide.
2
LAN means Local Area Network
IP Camera
PC/MAC
Wireless
Wirelesss Router
Mobile Phone
PAD
Wired
LAN WIFI
Wireess LAN View
IP Camera
Wirelesss Router
ADSL Modem
PC/MAC
Mobile Phone
PAD
Internet
3G/4G or WIFI
Wireless
Wired
or
Internet View

3
6. Search and select your camera.
7. Set the IP address of the camera. If a red arrow appears, it means you could
visit your camera with your internal network through the browser. If not appear,
please click . If the red arrow still not appear, please contact us.One Key Set
You can find the
label on the cameras
5. Please make sure both the IP camera and your computer are connected with
the wireless router.

4
Caution: Please sign in the right mode according to your browser.
If you can view the scene, congratulations! Now you can view the
live video from your LAN.
For t
browsers, please refer to the page 17
he comparison of different
Please save the Access URL
in your memo

8. Please come back to the IP Camera Wizard page, fulfill the factory setting
to continue.
9. Please make sure the is checked if you want to enable
WIFI. And then click the button until you find your own wireless router
ID. When the scanning is finished,
Using Wireless Lan
Scan
please select your WIFI network , and enter
the password in text box. Then click . The camera will be
restarting, and the network cable need to be disconnected.
Share Key Apply
Now move back to your browser. If you can view the scene,
congratulations! You have set the wireless successfully.
Please scan
for multiple
times!
5
Wireless LAN View
If you don’t use internet, now you could exit the IP Camera Wizard.
You can find the label on the cameras
For the security, you are advised to reset the user name and password of
IP camera. The exact process is as below.
If you only use wired LAN view, you could exit now.

11. If the port forwarding succeed, please click . If failed, please click
.
Next
Set port forwarding
6
Internet View
10.If the DDNS checking succeed, please click . If failed, please recheck
the Internet connecting. If still not connected, please contact your own
Internet Service Provider.
Next

Select your router brand, input the user name and password of your router,
then click . If failed again, and the below 3 problems occur,
1) You are not sure about the username or password.
2) You are not sure about your router brand;
3) You still can’t set successful.
If you still have problem with port forwarding, please contact us by the
support information on Page 19.
OK please
contact your Internet Service Provider or router provider.
12. If succeed, below screen will show. If you want to add more cameras,
please click and .Next Yes
Now move back to your browser. Input your internet access URL.
If you can view the scene, Congratulations! You have finished
Internet view setting successfully. Now you can monitor what is
happening anywhere anytime from internet.
Please enter the router’s
username and password
7
Please save this important
information in your memo

2. Click .
For Mac
1. Insert the CD or
.
download the software from
www.tenvis.com/download
4. Double click the IP address listed in the search result window. Default browser
will be opened automatically to display the camera login page.
scene 1
scene 2
3. If you see the scene 1, please continue. If you see the scene 2, first skip to
page 10 and modify the camera’s IP address, and refresh to scene 1 to
continue.
You can find the label on the cameras
8

5. Access the camera via directly by typing in the camera's IP address. browser
If you need wireless LAN view or Internet view for MAC, please visit
.www.tenvis.com
9
Congratulations! You have finished wired LAN view for MAC
successfully.
For the comparison of different browsers, please refer to the page 17.
Caution: Please sign in the right mode according to your browser.
You need to install a plug-in.
And there will be delay,
but can be adjusted.
recommended

Solution procedure to the scene 2 on page 8
PIC 1 2 and can be found by the following steps:
Setting
Make sure there’s no
IP address conflict.
PIC 1 PIC 2
10
Take the secondary click (right click) and select
to set the IP address of the camera to the same subnet as LAN.
Network Configuration

1. Open the , and search tenvis, then install
. Or visit to know more.
app store CamViewer
for Webcams www.tenvis.com/download
For iPhone
Chapter 3: Let’s get mobile view
2. Run . Then click .CamViewer for Webcams +
11
Tips: The IP address and hostname in the snapshot is just for your reference.
For the MAC user, please visit for more info. www.tenvis.com/support
3. For LAN view, please fulfill them below.
For Internet view, please fulfill them below.
For windows, this address is LAN access URL
which you can find on page 7
You can find the label on the cameras
For windows, this address is Internet access URL
which you can find on page 7
You can find the label on the cameras

4. Select the camera you added and view the images from the camera.
Congratulations! You have finished iPhone view successfully, now
you can view the live video from your iPhone anywhere anytime.
1. Search in Google Play, you could install
for simple use. Or visit to know more.
Click and select .
IP Cam Viewer IP Cam Viewer Lite
www.tenvis.com/download
+ IP Camera, DVR, NVR
For Android
12

2. If your camera model doesn’t show in the list, you could choose JPT3815.
13
Tips: The IP address and hostname in the snapshot is just for your reference.
For windows, this address is LAN access URL
which you can find on page 7
You can find the label on the cameras
For windows, this address is Internet access URL
which you can find on page 7
You can find the label on the cameras
For LAN view, please fulfill them below.
For Internet view, please fulfill them below.

3.Click test and save it. Then Click to view the live video.←
14
1. Open http://3g.tenvis.info in your mobile phone browser.
For Others
2. Register an account of TENVIS video surveillance system if you do not have.
Symbian, Windows Phone, Blackberry OS and all others
3. Login with your own account.
Congratulations! You have finished Android view successfully, now
you can view the live video from your phone.

4. Please select for the
. Then s
Management first time of logining the video surveillance
system elect to continue.add
5. Input camera S/N and camera’s username and password.
6. Select to view camera from Internet.Single Channel
15
Congratulations! You have finished internet view successfully, now
you can view the live video from your phone.
You can find the label on the cameras

Chapter 5: Last, but not least
1. Why my computer or security software said the software is
dangerous and it is a virus?
The wizard will detect device in your network, and it seems like a virus.
Please ignore the warning and continue.
2. Why the wizard could not detect the camera?
Please make sure the network cable is in normal and turn off firewall
and security software in your computer.
3. Why the wizard said The camera can not be accessed , please choose
one key set or manual setting after we already done One key set and
Manual setting?
Please connect the camera to your router or ADSL router, and DO NOT
connect it to your PC directly.
4. Why the camera always ask username and password , or it said
Incorrect User?
The camera's default username is , and please leave password .
If you forget your username or password, you could reset the camera to
factory settings to get the default username and password.
admin blank
5. How can I reset the camera to factory settings?
Please press the reset button under or on the camera about 1 minute until
the camera reboot. Please make sure the power supply is connected to
the camera when you are doing it.
6. Why there is no audio and video from the camera
(Only indoor camera support audio)?
No audio: Please sign in ActiveX mode for IE or VLC mode for all web browsers.
No video: IE does not support Server Push mode and other web browser
does not support ActiveX mode, please login the correct mode for video.
TENVIS mobile application support video but not support audio, you could
find some 3rd party application support audio for TENVIS IP camera.
16
FAQ
7. Why the image is blurry?
Please tear down the preservative on the lens and rotate the lens of the
camera if you could get clear image.

8. Why the camera could not pan/tile properly?
Maybe the camera is stuck. Please rotate its head manually to fix it.
9. Why the camera always lost wireless connection?
Please tighten the antenna of the camera. Make sure it is not far away from
the router and there is no big barrier between the camera and the router.
Support
China Worldwide Customer Service
Time: 9:00-18:30 BJT Monday-Friday
Telephone #: [phone]
E-mail: [e-mail]
Time: 7:00-15:00 MST Monday-Friday
Telephone #: [phone]
Skype: tenvis_us_support
E-mail: [e-mail]
USA Local Customer Service
If you have any problem of the camera settings, please visit our forum to
search your problem or post thread for help.
http://forum.tenvis.com
Learn more
You can find more information, watch demos and learn more about
TENVIS IP Camera at .www.tenvis.com
17
IE Firefox, Chorme, Safari in all platform
Yes
Yes(Only in live video page) No
Video
Record
Alarm Record
Alarm by E-mail or FTP
Multiple View
Audio
Yes
No
Yes
Yes
No
2 Way Only hearing from camera in VLC mode
Yes
Yes
10. The comparison of different browsers.

the world in my eyes
TENVIS Technology Co., Ltd
www.tenvis.com
How are we doing?
Welcome to email our COO via [e-mail] for any suggestion or complaint.
Thanks for choosing TENVIS!