Thermann 250L Troubleshooting guide

THM0421 026512 Rev. C Apr 13
Specifications and materials may change
without notice.
Eective for all Thermann electric storage
water heaters manufactured and sold after
1st May 2013.
OWNER’S
MANUAL
& INSTALLATION GUIDE
250L - 400L Electric Storage Water Heaters
MODELS T2F136S | T3F136S | T4F136S
For advice, repairs and service
call: 1800 080 055
Carefully remove all packaging
and transit protection from
the heater before installation.
Dispose of the packaging
responsibly using re-cycling
facilities where they exist.
Installation Details
Owner’s Information
Warranty

ii
THM0421 026512 Rev. C Apr 13
Thermann Owner’s Manual
250L to 400L Electric Storage Water Heaters
Installation Details 1
Plumbing Connections 3
Electrical Connection 5
Specifications 6
Operating Instructions 7
Safety Information 8
Service Information 9
Troubleshooting 10
Warranty 12
Contents

1
THM0421 026512 Rev. C Apr 13
Thermann Owner’s Manual
250L to 400L Electric Storage Water Heaters
1
Installation Details
Installation Requirements
This water heater must be installed
by a licensed tradesperson, and in
accordance with:
• AS/NZS3500.4 “National Plumbing
and Drainage Code Hot Water
Supply Systems – Acceptable
Solutions”.
• AS/NZS3000.
• Local authority regulations.
• Outside Australia and New Zealand,
please refer to local plumbing and
building codes and regulations.
• Notice to Victorian customers from
the Victorian Plumbing Industry
Commission – this water heater
must be installed by a licensed
person as required by the Victorian
Building Act (1993). Only a licensed
person will give you a compliance
certificate, showing that the work
complies with all the relevant
Standards. Only a licensed person
will have insurance protecting their
workmanship for 6 years. Make sure
you use a licensed person to install
this water heater and ask for your
Compliance Certificate.
Water Supply Pressure
This water heater is designed for
direct connection to water supply
pressures of:
250 Litre model – 800kPa
315 Litre model – 800kPa
400 Litre model – 800kPa
Where the mains pressure can exceed
or fluctuate beyond the pressure
shown above, a pressure limiting
device (complying with AS1357)
must be fitted in the cold water inlet
supply. This device must be installed
after the isolating valve and set below
the pressure shown above. Note that
during periods of lower demand, water
pressure may increase.
Caution: This water heater delivers
hot water at temperatures exceeding
50°C. Refer to AS/NZS3500 and
local regulations regarding the need
for additional hot water delivery
temperature control.
Pool Heating
This water heater must not be used for
pool heating.

2
THM0421 026512 Rev. C Apr 13
Thermann Owner’s Manual
250L to 400L Electric Storage Water Heaters
Installation Details
Location
The water heater should be located
as close as possible to the most
frequently used hot water outlet.
Adequate access must be made for
service to the element(s), thermostat,
relief valve and anode. Ensure that the
data plate is clearly visible.
Note: All models are equipped with a
sacrificial anode, accessible through
the top cover. Allow 50% of the height
of the water heater for clearance
above to replace the anode.
We recommend a plinth be installed
under the water heater where the
water heater is subjected to wet
conditions.
A properly drained overflow tray must
be used where property damage could
occur from water spillage. (See AS/
NZS3500.4 for further details.)
When installing this water heater in
a roof area as a mains pressure unit,
refer to local regulations.
Note: The warranty does not cover
damage due to leakage of the water
heater.

3
THM0421 026512 Rev. C Apr 13
Thermann Owner’s Manual
250L to 400L Electric Storage Water Heaters
Plumbing Connections
Pressure & Temperature Relief Valve
The Pressure & Temperature Relief
Valve is supplied loose with the water
heater. The valve rating is:
250L = 1000 kPa
315L = 1000 kPa
400L = 1000 kPa
The PTR valve must be installed directly
into the top socket marked “RELIEF
VALVE”. The drain line from this valve
must run in a continuously downward
direction in a frost-free ambient
position with the discharge end left
open to atmosphere permanently.
The PTR Valve is not intended to enable
connection of the water heater to
supplementary energy sources such as
solar panels or slow combustion stoves
(refer AS/NZS 3500.4 for guidance on
these types of installations).
Open the PTR Valve for approximately
10 seconds by lifting the lever on the
valve to ensure water is relieved to
waste through the relief drain pipe.
Lower lever gently and check that it
closes correctly.
The PTR Valve must not be tampered
with or removed. The water heater
must not be operated unless this valve
is fitted and in working order.
The PTR Valve should be checked for
adequate performance or replaced at
intervals not exceeding 5 years, or less
in areas where local regulations apply.
Important: The PTR Valve and its drain
outlet pipe must not be sealed or
blocked. It is normal for the PTR valve
to leak a small amount of water during
heating cycles.
Danger
Failure to operate the relief valve
easing lever at least once every six (6)
months may result in a problem with
the water heater and in some cases the
tank may explode.
Warning: A separate drain line must
be run for this relief valve. It is not
permitted to couple drain lines from
relief valves into a single common
drain line.
Cold Water Connection
An approved isolating valve, non
return valve, line strainer (optional but
recommended), and union must be
fitted between the supply main and the
RP¾/20 socket marked INLET at the
bottom of the water heater. All fittings
must be approved by the relevant
Authority. See the diagram on page 4
for details.
Note for S.A. and W.A.: It is a state
requirement that a pressure relief valve
be fitted on the cold water supply line
between the non return valve and the
water heater. See the diagram on page
4 for details.

4
THM0421 026512 Rev. C Apr 13
Thermann Owner’s Manual
250L to 400L Electric Storage Water Heaters
Plumbing Connections
Hot Water Connection
The hot water pipe should be
connected to the RP¾/20 socket
marked OUTLET at the top of the unit.
For the most economical operation of
the water heater, it is recommended
that all hot water lines are insulated.
Please check local regulations
regarding the use of hot water supply
pipework that are not made of copper.
Insulation of Pipes
All hot water pipes must be insulated
with UV stabilized insulation suitable
for solar working temperatures, e.g.
Armaflex Insulation.
Note: a combined isolating valve/non-return valve/line strainer may be used.
Expansion valve only required where local regulations demand.
Union
Connection
Non-return
Valve
Line
Strainer
Cold Water
Inlet
Drain
Expansion
Valve
Isolating Valve
(Spindle Vertical)
Inlet Connections
Temperature Protection
Water heaters can produce very hot
water. To reduce the risk of scald
injury, it is mandatory under the
requirements of Australian Standard
AS/NZS3500.4 that a suitably
approved temperature control device
be fitted to the hot water supply to
outlets used primarily for personal
hygiene. This valve should be checked
at regular intervals to ensure its
operation and settings remain correct.

5
THM0421 026512 Rev. C Apr 13
Thermann Owner’s Manual
250L to 400L Electric Storage Water Heaters
Electrical Connection
This water heater is designed for
single phase 240V A.C supply only.
The electrical connection must
comply with Local Supply Authority
Regulations and AS/NZS3000.
For models pre-wired with a flexible
lead, if the supply cord is damaged, it
must be replaced by the manufacturer,
its service agent, or similarly qualified
person in order to avoid hazard.
For models not pre-wired with a
flexible lead, connections are made
at the terminal block inside the water
heater, and a means for disconnection
must be incorporated in accordance
with the wiring rules.
Entry to the connection area is
through the hole beneath the element
cover, designed to accept a 20mm
conduit. The element cover may be
removed by undoing the two screws
on the cover and sliding the cover
downwards to disengage the top
edge. Ensure that the conduit entry
is well sealed to achieve correct
weatherproofing.
Note: This water heater is fitted
with a thermostat and over-
temperature energy cut-out. Under
no circumstances should the water
heater be operated without both
these devices being in the circuit.
Replacement must be carried out
only by a qualified electrician or the
manufacturer.
Danger: The operation of the thermal
cut-out indicates a possibly dangerous
situation. Do NOT reset the thermal
cutout until the water heater has been
serviced by a qualified person.
Caution: Water heater must be filled
with water before turning on the
electricity supply.
Electrician: Press the reset button
on thermostat to ensure over-
temperature cut-out is set.
When supply wiring has been
connected, supply wires must be kept
lower than the terminal block.

6
THM0421 026512 Rev. C Apr 13
Thermann Owner’s Manual
250L to 400L Electric Storage Water Heaters
Nominal Dimensions
Tank Size 250L 315L 400L
Total Height (A) 1444 1765 1704
Total Diameter (B) 617 617 705
Outlet Height (C) 1211 1530 1445
Inlet Height (D) 195 195 219
Electrical Entry (E) 125 125 150
Top Sensor (F) 769 865 832
Solar Return (G) 565 555 545
Bottom Sensor (H) 356 350 350
Flow (J) 195 195 219
Element Angle (K) 72° 72° 72°
Specifications
Specifications
Tank Size 250L 315L 400L
Storage Capacity (L) 258 322 415
Hot Water Delivery (L) 250 315 400
Net Weight Empty (kg) 72 93 115
Element(s) Sizes (kW) 3.6 3.6 3.6
Relief Valve:
Pressure (kPa) 1000 1000 1000
Temperature (°C) 99 99 99
Power Rating (kW) 10kW 10kW 10kW

7
THM0421 026512 Rev. C Apr 13
Thermann Owner’s Manual
250L to 400L Electric Storage Water Heaters
Safety
This appliance is not intended for use
by persons (including children) with
reduced physical, sensory or mental
capabilities, or lack of experience
and knowledge, unless they have
been given supervision or instruction
concerning use of the appliance by a
person responsible for their safety.
Children and animals should be
supervised to ensure that they do not
interfere with the appliance.
Filling The Water Heater
Open all hot water taps. Open isolating
valve at the cold water inlet slowly and
allow water heater to fill until water
flows through the system. Close each
hot water tap after the air is expelled
from its line. As noted previously
power is not to be turned on until the
water heater is filled with water.
Water Quality
Your Thermann water heater has been
manufactured to suit water conditions
of most Australian metropolitan
supplies. Please note that harsh water
supplies can have a detrimental
eect on the water heater and its life
expectancy. If you are unsure about
your water quality you can obtain
information from your local water
supply authority.
The water heater is designed for use in
areas where the Total Dissolved Solids
(TDS) content of the water supply is
less than 2500 mg/L. In areas where
the TDS exceeds 600mg/L
it is possible that the magnesium alloy
anode (supplied in the heater) may
become over-reactive. To alleviate
this, the magnesium alloy anode
should be replaced with an aluminium
alloy anode, available from your local
Reece branch.
Water can also be very corrosive, the
measure of this is the saturation index.
If the water saturation index is greater
than 0.40, an expansion control valve
should be fitted. If the index is greater
than 0.80, the water heater installed
should be a Hard Water Model.
Please consult our Customer Service
Department for advice if required.
Caution
If the water heater is left in an
operating condition and unused for
two weeks or more, a quantity of
hydrogen (which is highly flammable)
may accumulate in the top of the
water cylinder. To dissipate this gas
safely it is recommended that a hot
tap be turned on for several minutes
at a sink, basin or bath, but not a
dishwasher, clothes washer or other
appliance. During this procedure
there must be no smoking, open
flame or any other electrical appliance
operating nearby. If hydrogen is
discharged through the tap it will
probably make an unusual sound as
with air escaping.
Where the water heater is not installed
in accordance with the listed advice, the
water heater will not be covered by the
Terms of Warranty.
Operating Instructions

8
THM0421 026512 Rev. C Apr 13
Thermann Owner’s Manual
250L to 400L Electric Storage Water Heaters
Safety Information
Warning
For safe performance, this water
heater is fitted with:
1. Combination Thermostat and over-
temperature energy cut-out.
2. Combination Pressure &
Temperature Relief Valve.
These devices must not be tampered
with or removed.
The water heater must not be
operated unless each of these devices
is fitted and in working order. Element
covers should be removed only by an
electrician.
The electrical power supply switch
must be turned o and the fuse
removed or the circuit breaker
isolated at the main electrical supply
switchboard before the water heater
electrical cover is removed.
Open the PTR Valve for approximately
10 seconds by lifting the lever on the
valve to ensure water is relieved to
waste through the relief drain pipe.
Lower lever gently and check that it
closes correctly.
The PTR Valve must not be tampered
with or removed. The water heater
must not be operated unless this valve
is fitted and in working order.
The PTR Valve should be checked for
adequate performance or replaced at
intervals not exceeding 5 years, or less
in areas where local regulations apply.
Important
The PTR Valve and its drain outlet
pipe must not be sealed or blocked. It
is normal for the PTR valve to leak a
small amount of water during heating
cycles.
Danger
Failure to operate the relief valve
easing lever at least once every six (6)
months may result in a problem with
the water heater and in some cases
the tank may explode.

9
THM0421 026512 Rev. C Apr 13
Thermann Owner’s Manual
250L to 400L Electric Storage Water Heaters
Service Information
Six Monthly Service (By Owner)
Operate the Pressure & Temperature
Relief Valve for approximately 10
seconds by operating the easing lever
on the valve to ensure water is relieved
to waste through the relief drain pipe.
Check to ensure the valve closes
correctly.
Five Year Service (By Authorised Per-
sonnel Only)
The five yearly service should be
carried out by a licensed tradesperson.
It is recommended that this service be
carried out by your local agent.
The service should include the
following:
• Replace the Pressure & Temperature
Relief Valve.
• Replace the anode. (in areas of
harsh or adverse water conditions
it is recommended that you carry
out a more frequent check of your
anode’s condition, refer Operating
Instructions “Water Quality”)
• Flush the water heater by doing the
following:
i. Turn o the power.
ii. Turn o the cold water supply to
the water heater at the isolating
valve.
iii. Gently operate the easing lever
on the Pressure & Temperature
Relief Valve to release the
pressure in the water heater.
iv. Disconnect the cold water inlet
union to the heater and attach a
drain hose.
v. Gently operate the Pressure &
Temperature Relief Valve to let air
into the heater and allow water to
escape through the hose.
vi. To flush the heater, carry out
steps (i) to (iv) above. Disconnect
the hot water inlet union and
attach a water supply hose to the
heater. Turn on the water supply.
vii. Flush the heater until clear water
appears. Reconnect all fittings,
fill the heater and restore the
electricity supply.

10
THM0421 026512 Rev. C Apr 13
Thermann Owner’s Manual
250L to 400L Electric Storage Water Heaters
Troubleshooting
What Should I Check Before
Making A Service Call?
If there is not enough hot water, it
is recommended that the following
points be considered before making
a service call. If after checking the
following points the problem has
not been identified, please contact
1300 412 612.
No Hot Water
• Is the Pressure & Temperature Relief
Valve discharging too much water?
• Do you have the correct size water
heater for your requirements? Sizing
details are available from your
supplier.
• Is one outlet (such as the shower)
using more hot water than you
think?
• Carefully review the family's hot
water usage and if necessary check
the shower flow rates with a bucket,
measuring the amount of water
used over that period of time. If it is
not possible to adjust water usage
patterns, an inexpensive flow control
valve can easily be fitted to the
shower outlet.
• Consider that during night time
heating, the time taken to heat the
tank can take longer so you may find
that the tank has not fully recovered
from a period of heavy usage the
previous evening.
• Consider that often the hot water
usage of showers, washing machines
and dishwashers can be under
estimated. Review these appliances
to determine if your daily usage is
greater than the storage volume
of your water heater. For example,
if you have a 315 litre storage tank
and you are using 450 litres of
water it is possible that there will be
certain times of the day where there
is insucient hot water. It is also
advisable to inspect tap washers etc.
for leakage and replace if necessary.
• Is there a leaking hot water pipe or
dripping hot water tap? A small leak
can waste a large quantity of hot
water.
• Replace faulty tap washers and have
your plumber rectify any leaking
pipe work.
Water Discharge From Pressure &
Temperature Relief Valve (PTR)
It is not unusual for a small quantity
of water to discharge during the
heating of water in your storage
tank. The amount of discharge will
depend on hot water usage and size
of the storage tank. As a guide, it will
discharge 3% of the storage capacity
of water in the heating period.
Continuous Trickle (PTR)
This is most likely due to a build up of
foreign matter. In this case, try gently
raising the easing lever on the PTR
Valve for a few seconds, then release
gently. This may dislodge a small
particle of foreign matter and rectify
the fault.

11
THM0421 026512 Rev. C Apr 13
Thermann Owner’s Manual
250L to 400L Electric Storage Water Heaters
Troubleshooting
Steady Flow (PTR)
– More than 20L per day
This may be caused by excessive
water supply pressure, a faulty PTR
Valve or a faulty thermostat. Turn o
the electricity supply and contact
Customer Service on 1300 412 612.
High Electricity Bills
• Is the Pressure & Temperature Relief
Valve discharging too much water?
• Is one outlet (such as the shower)
using more hot water than you
think? See “No Hot Water”.
• Is there a leaking hot water pipe or
dripping hot water tap? A small leak
can waste a large quantity of hot
water.
• Replace faulty tap washers and have
your plumber rectify any leaking
pipework.

12
THM0421 026512 Rev. C Apr 13
Thermann Owner’s Manual
250L to 400L Electric Storage Water Heaters
Warranty
Thermann Hot Water Unit
Manufactured by GWA Group Limited
(“GWA”)
Terms of Warranty and Replacement
Guarantee
All Thermann water heaters
manufactured and sold after 31
December 2011 are backed by a
comprehensive one (1) year full parts
and labour warranty (conditions apply
– see below).
Furthermore, the Thermann tank
includes a guarantee to replace your
hot water unit if the inner cylinder fails
within seven (7) years (conditions apply
– see below).
The terms of the Warranty and
replacement guarantee are set out
below.
1 Year Comprehensive Warranty
Your hot water system and its
components (“Unit”) are covered by
1 year (parts and labour) warranty
against defective factory materials or
workmanship.
This warranty period commences
from the date of installation of the
Unit providing you have proof of this
installation date. Where the date
of completion of installation is not
known or cannot be proven, then this
warranty will commence one (1) month
after the date of manufacture (refer to
the data label on the unit).
Replacement Guarantee
If an inner cylinder fails on a Thermann
hot water unit within a further six
(6) years after the end of the initial
one (1) year warranty period, GWA
will provide a free replacement hot
water unit at the nearest approved
GWA agent or GWA oce to the
owner’s home. Under this replacement
guarantee, the transport, installation
and labour costs of delivering the
replacement hot water unit and
removing and replacing the existing
hot water unit with the replacement
hot water unit will be the responsibility
of the owner of the existing hot water
unit.
Conditions of Warranty and
Replacement Guarantee
The benefits provided to you by the
warranty and replacement guarantee
(collectively “Warranty”) are in
addition to the guarantees and other
rights and remedies available to you
under the Australian Consumer Law
(“ACL”).
If the Unit fails to conform to this
Warranty during the applicable
period, GWA will replace any failed
component or where necessary, in the
absolute discretion of GWA, replace
the Unit free of charge including
reasonable labour costs incurred in
normal business working hours.
This Warranty only applies to defects
which have arisen solely from faulty
materials or workmanship in the Unit
and does not apply to other defects
which may have arisen as a result
of, without limitation, the following:
accidental damage, abuse, misuse,

13
THM0421 026512 Rev. C Apr 13
Thermann Owner’s Manual
250L to 400L Electric Storage Water Heaters
Warranty
maltreatment, abnormal stress
or strain, harsh or adverse water
conditions including excessive water
pressure or temperature, neglect of
any kind or otherwise as a result of
any use of the Unit contrary to the
product manual or other instructions
provided with this water heater.
Alterations or repair of the Unit other
than by an accredited and licensed
service agent or technician are not
covered. Attachment of accessories or
use of non genuine replacement parts
other than those manufactured or
approved by GWA are not covered by
this Warranty.
This Warranty applies only to the
Unit and does not cover any ancillary
plumbing or electrical parts supplied by
the installer such as pressure limiting
valve, tempering valve, line strainer,
stop cocks, non-return valve, electrical
switches, pumps or fuses, or faulty
installation.
The Unit must be installed by a
licensed plumber in accordance with
information set out in the Owner’s
Manual and/or Installer’s Guide
supplied with the Unit and/or any
relevant statutory requirements.
In addition to this Warranty, certain
legislation (including the ACL) may
give you rights which cannot be
excluded, restricted or modified. This
Warranty must be read subject to
such legislation and nothing in this
Warranty has the eect of excluding,
restricting or modifying those rights.
If GWA fails to meet a guarantee under
the ACL, your remedy for such failure
may be limited to any one or more of
the following:
• replacement of the Unit;
• repair of the Unit;
• refunding the cost of the Unit;
• payment of reasonable costs of
having the Unit repaired;
• payment in respect of the reduced
value of the Unit.
Any defective part of the Unit must
be returned to the point of sale before
replacement can be considered under
the terms of this Warranty. If the costs
of returning any defective parts are
unreasonable, please contact GWA on
1300 412 612 so that we can arrange a
collection if appropriate.
Warranty claims can be made at the
point of sale or by posting a warranty
claim to GWA (contact details listed
below) within one (1) month of the
appearance of a defect. Warranty
claims under this extended warranty
must include the following details:
• Date of Purchase;
• Location of Purchase;
• Proof of Purchase;
• Date of Installation;
• Contact Details
• Product Serial Number
Business Address
GWA Group Limited
Level 1, 7-9 Irvine Place
Bella Vista, NSW 2151, Australia
Telephone: [phone]

14
THM0421 026512 Rev. C Apr 13
Thermann Owner’s Manual
250L to 400L Electric Storage Water Heaters
Note: If the Unit is located in a position that does not comply with the installation
instructions or relevant statutory requirements, then this Warranty does not
cover major dismantling or removal of cupboards, doors, walls or special
equipment and/or excessive labour, at the determination of GWA, to make the
Unit accessible for repair or replacement.
As required by legislation, including under the ACL, any claims for damage
to furniture, carpets, walls, foundations or any other consequential loss either
directly or indirectly due to defects of any kind in a Unit will only be met by GWA
where the damage could be considered reasonably foreseeable.
Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure
and for compensation for any other reasonably foreseeable loss or damage. You
are also entitled to have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major failure.
Warranty

15
THM0421 026512 Rev. C Apr 13
Thermann Owner’s Manual
250L to 400L Electric Storage Water Heaters
Solar Upgrade
To find out more about upgrading to Solar, contact your local Reece branch.
Your Thermann tank is solar
upgradable.
Although the tank currently operates
as a standard electric storage water
heater, a solar upgrade kit can be
purchased to convert the water heater
to an electric boosted solar water
heater.
This will significantly reduce the
amount of electricity required to heat
the water.
Note: Due to the additional boosting
solar power source the standard
thermostat/ECO module must also
be replaced with a suitable type. ie.
ST1301133. This will be available as part
of the upgrade kit.

16 THM0421 026512 Rev. B Mar 13
Thermann Owner’s Manual
250L to 400L Electric Storage Water Heaters
This page is intentionally blank

17
THM0421 026512 Rev. C Apr 13
Thermann Owner’s Manual
250L to 400L Electric Storage Water Heaters
This page is intentionally blank

Thermann Owner’s Manual
250L to 400L Electric Storage Water Heaters
Serial Number
For advice, repairs and service,
call: 1800 080 055