Thrane&Thrane EXPLORER 500 User manual

EXPLORER™ 500
User Manual

TT 98-122274-E ii
Document number: TT 98-122274-E
Release date: August 24, 2005
Information in this document is subject to change without notice and does not represent a commitment
on the part of Thrane & Thrane A/S.
Copyright
© 2005 Thrane & Thrane A/S. All rights reserved.
FCC Statement
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions:
1. This device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause undesired
operation.
Part 15.21
Changes or modifications not expressly approved by the party responsible for compliance could void
the user's authority to operate the equipment.
Trademark Acknowledgements
•EXPLORER is a trademark of Thrane & Thrane A/S.
•Bluetooth is a registered trademark of Bluetooth SIG.
•Windows and Outlook are registered trademarks of Microsoft Corporation in the United States and
other countries.
•Inmarsat is a registered trademark of the International Maritime Satellite Organisation (IMSO) and
is licensed by IMSO to Inmarsat Limited and Inmarsat Ventures plc.
• Inmarsat’s product names are either trademarks or registered trademarks of Inmarsat.
• Other product and company names mentioned in this manual may be trademarks or trade names of
their respective owners.
Note The manufacturer is not responsible for any radio or TV interference caused by unauthorized
modifications to this equipment. Such modifications could void the user's authority to operate
the equipment.

TT 98-122274-E iii
Company Addresses
Denmark USA
Thrane & Thrane A/S
Lundtoftegårdsvej 93 D
DK-2800 Kgs. Lyngby
Denmark
T: [phone]
F: [phone]
www.thrane.com
Thrane & Thrane, Inc.
509 Viking Drive, Suites K, L and M
Virginia Beach, VA 23452
USA
T: +1(866) SATCOMS or
[phone]
F: [phone]
www.thrane.com
Thrane & Thrane Aalborg A/S
Porsvej 2
DK-9200 Aalborg SV
Denmark
T: [phone]
F: [phone]
www.thrane.com

TT 98-122274-E iv
Safety Summary 1
The following general safety precautions must be observed during all phases of
operation, service and repair of this equipment.
Failure to comply with these precautions or with specific warnings elsewhere in
this manual violates safety standards of design, manufacture and intended use of
the equipment. Thrane & Thrane A/S assume no liability for the customer's
failure to comply with these requirements.
Do Not Operate in an Explosive Atmosphere
Do not operate the equipment in the presence of flammable gases or fumes.
Operation of any electrical equipment in such an environment constitutes a
definite safety hazard.
Keep Away from Live Circuits
Operating personnel must not remove equipment covers. Component
replacement and internal adjustment must be made by qualified maintenance
personnel. Do not replace components with the power cable connected.
Under certain conditions, dangerous voltages may exist even with the power
cable removed. To avoid injuries, always disconnect power and discharge
circuits before touching them.
Do Not Service Alone
Do not attempt internal service or adjustments unless another person,
capable of rendering first aid resuscitation, is present.
Do Not Substitute Parts or Modify Equipment
Because of the danger of introducing additional hazards, do not substitute
parts or perform any unauthorized modification to the equipment.
Keep Away from Active Antenna Front
This device emits radio frequency energy when in
transmit mode. To avoid injury, keep a minimum safety
distance of 0.6 m from the antenna front.
Only Use Approved Batteries from Thrane & Thrane
Use of non approved batteries may result in explosion, fire, electrical shock
or injury.
Observe Marked Areas
Under extreme heat conditions do not touch areas of
the EXPLORER™ 500 that are marked with this
symbol, as it may result in injury.

About the Manual
TT 98-122274-E v
About the Manual 2
Intended Readers
This manual is a user manual for the EXPLORER™ 500. The readers of the manual include anyone
who is using or intends to use the EXPLORER™ 500.
No specific skills are required to operate the EXPLORER™ 500. However, it is important that you
observe all safety requirements listed in the Safety Summary in the beginning of this manual, and
operate the EXPLORER™ 500 according to the guidelines in this manual.
Manual Overview
This manual has the following chapters:
•Introduction - an overview of the BGAN services and a brief description of the system.
•Getting Started - how to insert SIM card and battery, start up the unit, and how to navigate the
display menus. Also a short guide to making the first call.
•Using the Display and Keypad - an overview of the display menu system and how to use the
menus.
•Using the Interfaces - how to set up and use each interface.
•Using the Web Interface - how to use the built-in Web interface of the EXPLORER™ 500,
including a description of the available menus and settings. Also advanced setup of interfaces using
the Web interface.
•Maintenance and Troubleshooting – a short troubleshooting guide, how to update software and a
description of the error messages that may appear in the handset. Also a list of system messages and
information on where to get further help if necessary.

TT 98-122274-E vi
Table of Contents
Safety Summary ........................................................................................ iv
About the Manual ....................................................................................... v
Chapter 1 Introduction
Welcome ....................................................................................................1-1
In This Chapter ..........................................................................................1-1
The BGAN System ...................................................................................1-2
The BGAN Services ..................................................................................1-4
Overview of the EXPLORER™ 500 ........................................................1-5
Your EXPLORER™ 500 ..........................................................................1-6
Matrix of Services and Communication Interfaces ...................................1-9
What’s Next? .............................................................................................1-9
Chapter 2 Getting Started
In This Chapter ..........................................................................................2-1
Unpacking and Assembling ......................................................................2-1
Connecting Cables ....................................................................................2-5
Powering the EXPLORER™ 500 .............................................................2-6
Options for the Start-up Procedure ............................................................2-7
Entering the PIN Code ..............................................................................2-9
Pointing the Antenna ...............................................................................2-10
Using an External Antenna .....................................................................2-14
Using a Fixed EXPLORER™ 500 ..........................................................2-14
Making the First Call ..............................................................................2-15
Receiving a Call ......................................................................................2-16
Making the First Data Connection (LAN) ..............................................2-16
What’s Next? ...........................................................................................2-16
Chapter 3 Using the Display and Keypad
In This Chapter ..........................................................................................3-1
Menu Overview .........................................................................................3-1
Display Sequence at Start-up ....................................................................3-3
Navigating the Display and Keypad ..........................................................3-5
The Menus .................................................................................................3-7

Table of Contents
TT 98-122274-E vii
Messages Menu .........................................................................................3-7
Calls Menu ................................................................................................3-7
Settings Menu ............................................................................................3-8
Properties Menu ......................................................................................3-11
Help Desk ................................................................................................3-13
Displaying Ongoing Transmission ..........................................................3-13
Text Information in the Display ..............................................................3-13
What’s Next? ...........................................................................................3-14
Chapter 4 Using the Interfaces
In This Chapter ..........................................................................................4-1
General ......................................................................................................4-1
Tools for Setup and Use ............................................................................4-1
Services and Interfaces ..............................................................................4-2
Turning an Interface on or off ...................................................................4-3
Using a Phone or Fax Machine ...............................................................4-4
Selecting the Voice Quality .......................................................................4-4
Connecting an Analogue Phone or a Fax Machine ...................................4-6
Connecting a Bluetooth Handset ...............................................................4-6
Entering the PIN Code Using a Phone ......................................................4-7
Making or Receiving a Phone Call With the EXPLORER™ 500 ............4-8
Making a Call To the EXPLORER™ 500 ................................................4-9
Dialling Functions .....................................................................................4-9
Sending or Receiving a Fax Message .....................................................4-12
Using a Data Unit With the EXPLORER™ 500 .....................................4-13
Choosing an Interface for Data Connection ............................................4-13
Using the LAN Interface .........................................................................4-13
Using the USB Interface .........................................................................4-14
Handling Bluetooth Device Access .........................................................4-17
Using a Data Unit with Bluetooth ...........................................................4-18
Additional Interfaces ..............................................................................4-19
Using an External Antenna .....................................................................4-19
Using the EXPLORER™ 500 Bluetooth Handset Charger ....................4-19
What’s Next? ...........................................................................................4-19

Table of Contents
TT 98-122274-E viii
Chapter 5 Using the Web Interface
In This Chapter ..........................................................................................5-1
The Web Interface .....................................................................................5-1
Accessing and Navigating the Web Interface ...........................................5-3
Entering the PIN Code in the Web Interface .............................................5-4
Pointing Using Web Interface ...................................................................5-4
Viewing the Status ....................................................................................5-5
Using the Phone Book ...............................................................................5-6
Handling Messages ...................................................................................5-8
Configuring Message Settings ................................................................5-10
Power up Behaviour ................................................................................5-11
Setting the Display Contrast and Brightness ...........................................5-11
Turning Audio Indicators on or off .........................................................5-12
Enabling Activation of Stealth Mode ......................................................5-12
Overview of Network Settings ................................................................5-13
Configuring the LAN Interface ...............................................................5-14
Configuring the USB Interface ...............................................................5-15
Configuring the Bluetooth Data Interface ...............................................5-16
Changing or Disabling the PIN Code ......................................................5-17
Viewing Properties of the EXPLORER™ 500 .......................................5-18
Updating Software ...................................................................................5-19
Accessing the Help Desk .........................................................................5-19
Generating a Diagnostic Report ..............................................................5-20
What’s Next? ...........................................................................................5-20
Chapter 6 Maintenance and Troubleshooting
In This Chapter ..........................................................................................6-1
Getting Support .........................................................................................6-1
Recharging the Battery ..............................................................................6-1
Options and Accessories ...........................................................................6-2
Upgrading Software ..................................................................................6-3
Troubleshooting Guide ..............................................................................6-4
Status Signalling ......................................................................................6-10
Error Messages ........................................................................................6-10
Log Files ..................................................................................................6-11

Table of Contents
TT 98-122274-E ix
Appendix A Technical Specifications
In This Appendix ......................................................................................A-1
General Specifications ..............................................................................A-1
Battery ......................................................................................................A-2
Power Input ..............................................................................................A-3
SIM Interface ............................................................................................A-3
Phone/Fax Interface ..................................................................................A-4
LAN Interface ..........................................................................................A-5
USB Interface ...........................................................................................A-6
Bluetooth Interface ...................................................................................A-7
Built-in Antenna .......................................................................................A-8
External Antenna ......................................................................................A-9
EXPLORER™ 500 Bluetooth Handset Charger Interface ....................A-10
Appendix B AT Commands
In This Appendix ...................................................................................... B-1
Starting up an AT Command Session ...................................................... B-1
List of Supported AT Commands ............................................................ B-2
Glossary .........................................................................................................Glossary-1
Index ..............................................................................................................Index-1

TT 98-122274-E 1-1
Chapter 1
Introduction 1
Welcome
Congratulations on the purchase of your EXPLORER™ 500!
The EXPLORER™ 500 is a broadband mobile terminal with integrated antenna, providing
high-speed data and voice communication via satellite through the Broadband Global Area
Network (BGAN).
Just plug in a phone, fax, laptop or PDA, or use the Bluetooth® interface, point the antenna
towards the BGAN satellite - and you are online.
The flat, light-weight design of the EXPLORER™ 500 makes it easy to carry e.g. in the front
pocket of a laptop bag.
Applications include:
• High-speed data access
• Phone and fax services
• Large file transfers
• Video conferencing and streaming
• Internet browsing
•Email
• VPN access to corporate servers
In This Chapter
This chapter gives an overview of the BGAN system and services, and introduces the
EXPLORER™ 500.
It also gives an overview of the physical unit and its features and functions.