Toshiba E-studio160 How to use

DIGITAL MULTI FUNCTION

e-STUDIO160/200/250

File No. SHE02000200

Version 00

December 2002 TOSHIBA TEC e-STUDIO160/200/250 GENERAL PRECAUTIONS

GENERAL PRECAUTIONS REGARDING THE INSTALLATION AND

SERVICE FOR e-STUDIO160/200/250 SERIES

The installation and service should be done by a qualified service technician.

1. Transportation

• When transporting/installing the copier, employ two persons and be sure to use the positions as

indicated below.

The copier is fairly heavy and weighs approximately 50 kg (110 lb), therefore pay full attention

when handling it.

2. Installation

• Be sure to use a dedicated outlet with AC 115 or 120V/15A (220V, 230V, 240V/10A) or more for its

power source.

• The copier must be grounded for safety.

Never ground it to a gas pipe or a water pipe.

• Select a suitable place for installation.

Avoid excessive heat, high humidity, dust, vibration and direct sunlight.

• Also provide proper ventilation as the copier emits a slight amount of ozone.

• To insure adequate working space for the copying operation, keep a minimum clearance of 80

cm (32") on the left, 80 cm (32") on the right and 10 cm (4") in the rear.

• After having installed the copier, be sure to push the carrying handles into the copier.

3. Service of Machines

• Basically, be sure to turn the main switch off and unplug the power cord during service.

• Be sure not to touch high-temperature sections such as the exposure lamp, the fuser unit, the

damp heater and their periphery.

• Be sure not to touch high-voltage sections such as the chargers and the high-voltage transformer.

• Be sure not to touch rotating/operating sections such as gears, belts, pulleys, fans, etc.

• When servicing the machines with the main switch turned on, be sure not to touch live sections

and rotating/operating sections. Avoid exposure to laser radiation.

• Use suitable measuring instruments and tools.

4 portions

e-STUDIO160/200/250 GENERAL PRECAUTIONS December 2002 TOSHIBA TEC

• Avoid exposure to laser radiation during servicing.

– Avoid direct exposure to beam.

– Do not insert tools, parts, etc. that are reflective into the path of the laser beam.

– Remove all watches, rings, bracelets, etc. that are reflective.

4. Main Service Parts for Safety

• The breaker, door switch, fuse, thermostat, thermofuse, thermistor, etc. are particularly important

for safety. Be sure to handle/install them properly.

5. Cautionary Labels

• During servicing, be sure to check the rating plate and the cautionary labels such as “Unplug the

power cord during service”, “Hot area”, “Laser warning label” etc. to see if there is any dirt on their

surface and whether they are properly stuck to the copier.

6. Disposition of Consumable Parts/Packing Materials

• Regarding the recovery and disposal of the copier, supplies, consumable parts and packingm a -

terials, it is recommended to follow the relevant local regulations or rules.

7. When parts are disassembled, reassembly is basically the reverse of disas-

sembly unless otherwise noted in this manual or other related documents. Be

careful not to reassemble small parts such as screws, washers, pins, E-rings,

toothed washers in the wrong places.

8. Basically, the machine should not be operated with any parts removed or dis-

assembled.

9. Precautions Against Static Electricity

• The PC board must be stored in an anti-electrostatic bag and handled carefully using a wristband,

because the ICs on it may become damaged due to static electricity.

Caution: Before using the wrist band, pull out the power cord plug of the copier and make

sure that there is no uninsulated charged objects in the vicinity.

Caution: Dispose of used batteries and RAM-ICs including lithium batteries according to the

manufacturer's instructions.

Attention: Se débarrasser de batteries et RAM-ICs usés y compris les batteries en lithium

selon les instructions du fabricant.

Vorsicht: Entsorgung des gebrauchten Batterien und RAM-ICs (inklusive der Lithium-Batterie)

nach Angaben des Herstellers.

December 2002 TOSHIBA TEC 1 e-STUDIO160/200/250 CONTENTS

CONTENTS

1. ADJUSTMENT ITEMS .................................................................................................. 1-1

1.1 Error Code List ................................................................................................................... 1-1

1.2 Self-Diagnosis Modes ........................................................................................................ 1-6

1.2.1 Adjust mode (05) ..................................................................................................... 1-8

1.2.2 System mode ........................................................................................................ 1-13

1.2.3 User test mode...................................................................................................... 1-18

1.2.4 Function test ......................................................................................................... 1-21

1.2.5 MAINTENANCE .................................................................................................... 1-38

1.2.6 SERVICE LIST ...................................................................................................... 1-43

1.2.7 Country/Region code ............................................................................................ 1-49

1.2.8 Scanner parking mode .......................................................................................... 1-50

1.2.9 Speaker volume .................................................................................................... 1-51

1.2.10 Adjustment of document width sensor .................................................................. 1-52

1.3 Image Quality Control ...................................................................................................... 1-53

1.4 Copy Image Dimension Adjustment ................................................................................. 1-54

1.4.1 Adjustment of paper aligning value ....................................................................... 1-55

1.4.2 Printer unit adjustment .......................................................................................... 1-56

1.4.3 Scanner unit adjustment ....................................................................................... 1-61

1.5 Sharpness (HPF) Adjustment .......................................................................................... 1-66

1.6 Gamma Slope Correction ................................................................................................. 1-67

1.7 High-Voltage Adjustment .................................................................................................. 1-68

1.7.1 Adjustment ............................................................................................................ 1-68

1.7.2 Precautions ........................................................................................................... 1-71

1.8 Adjusting the Scanner Section ......................................................................................... 1-74

1.8.1 Installing glass ...................................................................................................... 1-74

1.8.2 Installing scanner motor ........................................................................................ 1-76

1.8.3 Adjusting the carriage 1 ........................................................................................ 1-77

1.8.4 Installing carriage 2 ............................................................................................... 1-79

1.8.5 CCD unit ............................................................................................................... 1-82

1.9 Adjusting the main drive gear assembly........................................................................... 1-86

1.10 MAIN PWA replacement procedure ................................................................................. 1-90

1.11 Measurement of Transfer Guide Bias ............................................................................... 1-92

1.12 Adjustment of the doctor-sleeve gap ................................................................................ 1-94

e-STUDIO160/200/250 CONTENTS 2 December 2002 TOSHIBA TEC

2. PREVENTIVE MAINTENANCE (PM) ............................................................................ 2-1

2.1 Maintenance Performed Every 81,000 (e-STUDIO160/200 Series) and

99,000 Copies (e-STUDIO250 Series) ............................................................................... 2-1

2.2 Preventive Maintenance Check List .................................................................................... 2-1

2.3 PM Kit ................................................................................................................................ 2-14

2.4 List of Adjustment Tools .................................................................................................... 2-15

2.5 List of Grease .................................................................................................................... 2-15

3. PRECAUTIONS FOR STORING & HANDLING SUPPLIES ......................................... 3-1

3.1 Precautions for Storing TOSHIBA Supplies ........................................................................ 3-1

3.2 Checking and Cleaning of the Pressure Roller .................................................................. 3-2

3.3 Checking and Cleaning of the Cleaning Roller ................................................................... 3-2

3.4 Checking and Cleaning of the Heat Roller ......................................................................... 3-3

3.5 Checking and Replacing of the Transfer Guide Roller ........................................................ 3-3

3.6 Checking and Cleaning of Photoconductive Drum ............................................................. 3-4

3.7 Checking and Cleaning of Drum Cleaning Blade ............................................................... 3-5

4. TROUBLESHOOTING .................................................................................................. 4-1

4.1 Troubleshooting Based on Error Code ............................................................................... 4-2

4.1.1 Transporting jam in the main body .......................................................................... 4-2

4.1.2 Paper feeding jam ................................................................................................... 4-7

4.1.3 Transporting jam for the optional trays .................................................................. 4-13

4.1.4 Paper jam if some cover is opened ....................................................................... 4-18

4.1.5 Paper transporting jam at the ADF ........................................................................ 4-22

4.1.6 Paper transporting jam at the RADF ..................................................................... 4-24

4.1.7 Paper jam in finisher ............................................................................................. 4-26

4.1.8 Drive system service call ...................................................................................... 4-30

4.1.9 Temporary paper supply mechanism service call ................................................. 4-33

4.1.10 Optical system service call ................................................................................... 4-39

4.1.11 Process system service call .................................................................................. 4-41

4.1.12 Fuser system service call ..................................................................................... 4-41

4.1.13 Communications system service call .................................................................... 4-42

4.1.14 ADF or RADF system service call ......................................................................... 4-44

4.1.15 Other abnormal service call .................................................................................. 4-48

4.1.16 Laser optical system service call .......................................................................... 4-49

4.1.17 Finisher related service call .................................................................................. 4-50

4.1.18 Scanner related service call .................................................................................. 4-55

4.1.19 Printer related service call .................................................................................... 4-56

4.1.20 Fax related service call ......................................................................................... 4-56

4.1.21 OCT system service call ....................................................................................... 4-57

4.1.22 Other service call .................................................................................................. 4-57

4.2 Troubleshooting of Image ................................................................................................. 4-58

December 2002 TOSHIBA TEC 3 e-STUDIO160/200/250 CONTENTS

5. UPDATING THE FIRMWARE ........................................................................................ 5-1

5.1 Outline ................................................................................................................................ 5-1

5.2 Using the Recovery PWA ................................................................................................... 5-2

5.2.1 Using main recovery PWA ...................................................................................... 5-2

5.2.2 Using the scanner recovery PWA ........................................................................... 5-5

5.3 Using the Batch File ........................................................................................................... 5-8

5.3.1 Creating Download Disks ........................................................................................ 5-8

5.3.2 Downloading ......................................................................................................... 5-13

5.4 Using the TOSHIBA Viewer .............................................................................................. 5-20

6. WIRE HARNESS CONNECTION DIAGRAMS ............................................................. 6-1

6.1 AC Wire Harness ............................................................................................................... 6-1

APPENDIX .......................................................................................................................... A-1

Appendix A. Specifications ......................................................................................................... A-1

Appendix B. Accessories ...........................................................................................................A-5

Appendix C. Options ..................................................................................................................A-6

Appendix D. Replacement Units/Supplies .................................................................................. A-6

Appendix E. System List ............................................................................................................A-7

Appendix F. Power Supply Unit .................................................................................................. A-8

1. ADJUSTMENT ITEMS

2. PREVENTIVE MAINTENANCE

(PM)

3. PRECAUTIONS FOR

STORING & HANDLING

SUPPLIES

4. TROUBLESHOOTING

5. UPDATING THE FIRMWARE

6. WIRE HARNESS

CONNECTION DIAGRAMS

December 2002 TOSHIBA TEC 1 - 1 e-STUDIO160/200/250 ADJUSTMENT ITEMS

E01 Paper jam inside the machine

E02 Paper jam near the fuser unit

E03 Paper remaining inside the machine at power on (Except

for ADF/RADF)

E04 to E07 Reserved

E08 Transporting jam inside the ADU

E09 Time out error that occurs at the paper feeding sensor

E10 Reserved

E11 Paper feeding jam at the ADU

E12 Paper feeding jam at the SFB

E13 Cassette 1 feeding jam

E14 Cassette 2 feeding jam (PFU)

E15 Cassette 3 feeding jam (PFP)

E16 Cassette 4 (CM) feeding jam (e-STUDIO200/250 series)

E17 to E18 Reserved

E19 LCF feeding jam (e-STUDIO200/250 series)

E20 to E30 Reserved

E31 Paper not reach to feed sensor from cassette 2, so paper

jam inside the main unit during cassette 2 feed

E32 Paper not reach to feed sensor from cassette 3 or 4, so

paper jam inside the main unit during the feed

E33 Paper not reach to feed sensor from LCF cassette.

(e-STUDIO200/250 series)

E34 Paper not reach to 2nd cassette feed sensor from cas-

sette 3 or 4. (Cassette 4 is e-STUDIO200/250 series)

E35 Paper jam in cassette 4 transport path

(e-STUDIO200/250 series)

E36 Paper jam in LCF transport path

(e-STUDIO200/250 series)

E37 to E40 Reserved

1. ADJUSTMENT ITEMS

1.1 Error Code List

While the error message or “Call for service” symbol is flashing, pressing the [CLEAR/STOP] key and

the [8] key on the digital keys at the same time shows one of the following error codes on the copy-

quantity indicator as long as those keys are pressed.

Classification Error code Machine status

Transporting jam in the main

body

Paper feeding jam

Transporting jam for the

optional trays

e-STUDIO160/200/250 ADJUSTMENT ITEMS 1 - 2 December 2002 TOSHIBA TEC

Classification Error code Machine status

E41 Copier front cover or side cover is opened during copying

(Copier front cover, side cover, or transport cover of job

separator/offset tray/bridge cover is opened during

copying)

E42 Side cover of cassette 2 or cassette 3 is opened during

copying

E43 ADU is opened during copying

E44 Reserved

E45 Side cover of LCF is opened during copying

(e-STUDIO200/250 series)

E46 to E70 Reserved

E71 Original feeding jam at the feeding area of the ADF or

RADF

E72 Original transporting jam at the transporting area of the

ADF or RADF

E73 Original exiting jam at the exiting area of the ADF or RADF

E74 Original reversing jam at the reversing area of the RADF

E75 to EA0 Reserved

EA1 Paper transport delay jam

EA2 Paper transport stop jam

EA3 Paper remaining on the finisher transport path at power

EA4 Finisher is opened during copying

EA5 Finisher staple jam

EA6 Finisher early arrival jam

EA7 Set transport jam before stapling

EA8 to EAE Reserved

EAF Stapled set transport jam

EB1 to EZ9 Reserved

- Process unit life nearly end

- Toner is nearly empty

- No toner cartridge

- Toner empty

- No process unit

- Process unit life end

- Upper tray of the job separator is full

- Lower tray of the job separator is full

- Offset tray is full

- Finisher tray is full (e-STUDIO200/250 series)

Paper jam if some cover is

opened

Paper transporting jam at the

ADF or RADF

Paper jam in the finisher

(e-STUDIO200/250 series)

Life end

Other operator calls

December 2002 TOSHIBA TEC 1 - 3 e-STUDIO160/200/250 ADJUSTMENT ITEMS

- Internal tray full (when finisher bridge installed)

(e-STUDIO200/250 series)

- No paper in the cassette 1

- No paper in the cassette 2

- No paper in the cassette 3

- No paper in the cassette 4 (e-STUDIO200/250 series)

- No paper in the LCF (e-STUDIO200/250 series)

- Cassette 1 is not ready

- Cassette 2 is not ready

- Cassette 3 is not ready

- Cassette 4 is not ready (e-STUDIO200/250 series)

- LCF is not installed (e-STUDIO200/250 series)

Front cover or side cover of the copier is open

Cover of the job separator is open

Cover of the off set catch tray is open

Cover of the bridge cover is open

(e-STUDIO200/250 series)

Cover of the ADU is open

Side cover of the cassette 2 is open

Side cover of the cassette 3 is open

Side cover of the LCF is open

(e-STUDIO200/250 series)

Finisher joint is open (e-STUDIO200/250 series)

No staples (displayed only when stapling is designated)

(e-STUDIO200/250 series)

C01 Main motor drive error

C02 to C03 Reserved

C04 PFP main motor drive error

C05 Reserved

C06 LCF feed motor error (e-STUDIO200/250 series)

C07 to C10 Reserved

C11 to C12 Reserved

C13 Cassette 1 error

C14 Cassette 2 error

C15 Cassette 3 error

C16 Cassette 4 error (e-STUDIO200/250 series)

C17 Reserved

C18 LCF tray error (e-STUDIO200/250 series)

C19 LCF feed motor abnormal (e-STUDIO200/250 series)

C20 Reserved

Classification Error code Machine status

Other operator calls

CALL SERVICE from drive

system

Temporary paper supply

mechanism error

e-STUDIO160/200/250 ADJUSTMENT ITEMS 1 - 4 December 2002 TOSHIBA TEC

Classification Error code Machine status

CALL SERVICE from the

optical system

CALL SERVICE from the

process system

CALL SERVICE from fuser

area

CALL SERVICE from commu-

nication

CALL SERVICE from ADF or

RADF

C21 Carriage initialization error

C22 to C24 Reserved

C25 Scanner unit watch dog error

C26 Exposure lamp disconnection or peak detection error

C27 to C30 Reserved

C31 to C37 Reserved

C38 Replaced process unit error

C39 to C40 Reserved

C41 Abnormal thermistor or heater disconnection at power ON

C42 Reserved

C43 Warming up mode after disconnection judgment, or ab-

normal thermistor after ready

C44 Warming up mode after disconnection judgment, or heater

abnormal after ready

C45 Thermistor disconnection at the end part of heater

C46 to C50 Reserved

C51 to C55 Reserved

C56 Communication error between PFC and main unit

C57 Communication error between main unit and IPC

(e-STUDIO200/250 series)

C58 Communication error between IPC and finisher

(e-STUDIO200/250 series)

C59 to C70 Reserved

C71 Paper supply motor lock error

C72 Reserved

C73 EE-PROM initialization error

C74 Defective adjustment by the exit/reversal sensor detected

C75 to C80 Reserved

C81 Fan motor lock error

C82 Document aligning lower sensor (RADF)/Aligning sensor

(ADF) adjustment error

C83 Size length adjustment error

C84 to C89 Reserved

December 2002 TOSHIBA TEC 1 - 5 e-STUDIO160/200/250 ADJUSTMENT ITEMS

C90 Reserved

C91 SRAM abnormality (Lithium battery or SRAM chip are

abnormal.)

C92 to C94 Reserved

C95 Power supply unit fan motor abnormality

C96 Process unit fan motor abnormality

C97 Vacuum fan motor abnormality

C98 Clock IC abnormality

C99 PFC microcomputer abnormal

CA1 Polygon motor abnormal

CA2 HSYNC abnormal

CA3 to CB0 Reserved

CB1 Reserved

CB2 Exit motor abnormal

CB3 Reserved

CB4 Reserved

CB5 Staple motor abnormal

CB6 to CC2 Reserved

CC3 Set processing motor abnormal

CC4 to CC7 Reserved

CC8 Front aligning motor abnormal

CC9 Upper tray elevator motor abnormal

CCA Lower tray elevator motor abnormal

CCB Rear aligning motor abnormal

CCC to CD0 Reserved

F01 to F10 Reserved

F11 Scanner I/F error

F12 Write error at downloading the scanner unit program

F13 Download sector error of the scanner unit program

F14 Scanner unit F-ROM error

F15 to F20 Reserved

F31 Modem IC does not work normal

F32 to F40 Reserved

F41 Initial detection error of the offset catch tray

F42 to F99 Reserved

Classification Error code Machine status

CALL SERVICE from others

CALL SERVICE from laser

optical system

CALL SERVICE from finisher

(e-STUDIO200/250 series)

Reserved

Scanner I/F

FAX unit

Offset catch tray

Reserved

e-STUDIO160/200/250 ADJUSTMENT ITEMS 1 - 6 December 2002 TOSHIBA TEC

1.2 Self-Diagnosis Modes

The self-diagnosis functions are used to make the settings for the various PPC functions. This document

describes the self-diagnosis functions.

For the FAX functions, refer to the SERVICE HANDBOOK (GD-1061).

For the method to enter each mode of the self-diagnosis functions, refer to the following chart.

*1: After inputting the country/region code, the copier automatically enters the warm up mode.

*2: After the RAM clear, the machine automatically enters the warm up mode.

*3: In the SERVICE MODE, each function of the FUNCTION TEST, MAINTENANCE, or SERVICE LIST

in each test item of the TEST MODE (displayed by pressing the PROGRAM key), are added. When

the copier enters this mode, these functions are available.

*4 The copier enters into the service mode by pressing 1 and 3 keys while turning the power on. To exit

from the service mode, turn the power off.

Definition

Selects the country/region code.

Finely adjusts copy image quality.

Confirmation printing enabled by

pressing the INTERRUPT key.

Performs setups for the system,

maintenance, operations, printer,

scanner, etc.

Fixes the scanner carriage in place

when transporting the copier.

Clears values excluding the ones

set in 08-446/447 and in the Ad-

just mode (05).

Performs setups for FUNCTION

TEST and MAINTENANCE, and

prints the Service List.

Conducts OPE. PANEL TEST,

PRINT TEST, MODEM TEST, etc.

Performs setups for Memory Clear,

facsimile function, etc.

Prints PROTOCOL TRACE, Total

Error, FUNCTION LIST, etc.

Mode

Country/Region

code

Adjust mode

System mode

Scanner parking

mode

RAM clear

Service mode

FUNCTION

TEST

MAINTENANCE

Service list

How to clear

Turn the power off.

Press the

PROGRAM key,

and then press the

*, #, *, then * keys.

Or turn the power

off.

Or press the

COPY key, or

press the MAIN

MENU key. *4

How to enter

Turn the power on while

pressing the 0 and 2 keys.

Turn the power on while

pressing the 0 and 5 keys.

Turn the power on while

pressing the 0 and 8 keys.

Turn the power on while

pressing the 0 and 9 keys.

Turn the power on while

pressing the 1, 3, and * keys.

Press the PROGRAM key

while REDAY is indicated,

and then press the *, #, *,

then * keys.

After entering the service

mode, select it on the screen.

This mode is selected by

turning the power on while

pressing the 1 and 3 keys.

After entering Service Mode,

select it on the screen.

After entering Service Mode,

select it on the screen.

December 2002 TOSHIBA TEC 1 - 7 e-STUDIO160/200/250 ADJUSTMENT ITEMS

Note: Power ON Turn on the power switch.

Power OFF Turn on the power switch.

INT Press the INTERRUPT key.

C/S Press the CLEAR/STOP key.

Menu map

The menu below can be selected by pressing the program key. (However, the menu in the broken-dotted

box are displayed only when the copier enters the SERVICE MODE.)

01-02-01

01-02-02

System modeAdjust mode

Test printWarming up

Standby

RAM clear

"13*" "05"

"INT""INT"

"08" "13" "09"

Function test

Power OFF

Scanner parking mode

Power ON

Country/Region

code

"02"

"INT" : INTERRUPT key on.

Quick reference chart for self-diagnostic mode

01. DEFAULT SETTINGS

02. LISTS

03. INITIAL SETUP

04. MENU LIST

05. TEST MODE 01. AUTO TEST

02. INDIVIDUAL TEST

03. TEST RESULT LIST

04. FUNCTION TEST

05. MAINTENANCE

06. SERVICE LIST

01. OPE PANEL TEST

02. PRINT TEST

01. MEMORY CLEAR

02. SET FUNCTION

01. PROTOCOL TRACE

02. TOTAL ERRORS

Service mode

e-STUDIO160/200/250 ADJUSTMENT ITEMS 1 - 8 December 2002 TOSHIBA TEC

Power ON

0 5

Digital Keys

Enter code

Adjustment value

TEST MODE A

MC=

TEST MODE A

MC=

205

Enter code

( C/S used to correct value)

1.2.1 Adjust mode (05)

TEST MODE A

MC=205

DT= 156

Adjustment value

SET

START

SET

START

Cancel

December 2002 TOSHIBA TEC 1 - 9 e-STUDIO160/200/250 ADJUSTMENT ITEMS

Code

205

210

220

221

233

234

235

261

Factor

Development

Charging

Transfer

Separation

Laser

Adjustment item (05)

Developer bias DC adjustment

• Increment/decrement by U/D (Up/Down) key

• Real-time high voltage output

• Developer bias DC ON

Grid voltage initial value adjustment