Toshiba VP 300 User manual

INSTALLATION & MAINTENANCE MANUAL
VP 300
VOICE PROCESSING
© COPYRIGHT Toshiba America Information Systems, Inc. 1994
© COPYRIGHT VMX, INC. 1984, 1985, 1986, 1987, 1988, 1989, 1990, 1991, 1992, 1993, 1994
All rights reserved. No part of this manual may be reproduced or transmitted in any form or by any
means electronic, or mechanical, including photocopying, recording, or by any information storage
and retrieval systems, without permission in writing from Toshiba America Information Systems, Inc.
The following are trademarks of Toshiba America Information Systems, Inc.
TOSHIBA VP™
The following are registered trademarks of VMX, Inc.:
VMX®
Voicenet®
The following are trademarks of VMX, Inc.:
IntraMessaging™
Personal Assistance™
Adaptive Integration™
NOTE: Whenever the term "VP 300s/300" is encountered in this manual, please substitute it with
the term "VP 200 and VP 300".
July 1994
Item Number: VP3-MA-MAIN-7.1
Printed in USA
VP 300 INSTALLATION AND MAINTENANCE MANUAL 7.1
Serial Number:

Table of Contents
Section Description Page
Chapter 1 Hardware
1.1 VP 300 Hardware.............................................................................................................................. 1-1
1.2 Shelf A Slots...................................................................................................................................... 1-8
1.3 Shelf B and Shelf C Slots.................................................................................................................. 1-13
1.4 Additional Subsystems...................................................................................................................... 1-16
Chapter 2 Preparing the Phone System
2.1 How the VP 300 Works with the Phone System ............................................................................... 2-1
2.2 Determining Necessary Changes ..................................................................................................... 2-4
2.3 Changes to Central Office Trunking.................................................................................................. 2-5
2.4 Changes to the Phone System ......................................................................................................... 2-7
2.5 Implementing the VP 300 on PBXs Without DIL Feature.................................................................. 2-12
Chapter 3 Installation
3.1 Receiving the Equipment .................................................................................................................. 3-1
3.2 Installation Requirements.................................................................................................................. 3-3
3.3 PBX Preparation ............................................................................................................................... 3-10
3.4 Terminal Communications ................................................................................................................ 3-11
3.5 Pin Assignments ............................................................................................................................... 3-15
3.6 Communicating with the System....................................................................................................... 3-21
3.7 VP 300 Hardware Installation............................................................................................................ 3-22
3.8 Rack Mount Installation..................................................................................................................... 3-25
3.9 Software Installation.......................................................................................................................... 3-29
3.10 Connecting the Phone System to the VP 300................................................................................... 3-31
3.11 VP 300 Testing.................................................................................................................................. 3-36
3.12 Testing the Installation and Telephone Changes.............................................................................. 3-45
Chapter 4 Reports
4.1 Listing and Clearing Reports............................................................................................................. 4-1
4.2 System Performance Report............................................................................................................. 4-4
4.3 Network Traffic Report ...................................................................................................................... 4-13
4.4 User Statistics Report ....................................................................................................................... 4-17
4.5 User Message Statistics.................................................................................................................... 4-18
4.6 User Calling Statistics ....................................................................................................................... 4-20
4.7 Disk Usage Report............................................................................................................................ 4-23
4.8 Port Statistics .................................................................................................................................... 4-25
4.9 Mailbox Usage .................................................................................................................................. 4-30
4.10 User Status Detail ............................................................................................................................. 4-31
4.11 Integration Calling Statistics.............................................................................................................. 4-32
4.12 System Performance by COS........................................................................................................... 4-34
(Continued)
Toshiba VP Systems Release 7.1 July, 1994
Toshiba VP 300 Installation & Maintenance Manual

Toshiba VP 300 Installation & Maintenance Manual
Toshiba VP Systems Release 7.1 July, 1994
Table of Contents
Section Description Page
Chapter 5 Maintenance
5.1 Preventive Maintenance.................................................................................................................. 5-1
5.2 Command Summary ....................................................................................................................... 5-2
5.3 Diagnostics...................................................................................................................................... 5-11
5.4 Call Processing Trace (CPT)........................................................................................................... 5-27
5.5 Traffic Peg Count Table .................................................................................................................. 5-36
5.6 Boot ROM Diagnostics.................................................................................................................... 5-51
5.7 Hardware Errors.............................................................................................................................. 5-54
5.8 Diagrams......................................................................................................................................... 5-75
5.9 Hardware Replacement................................................................................................................... 5-79
5.10 System Component Descriptions and Part Numbers......................................................................5-111
5.11 Call Detail Record Log ....................................................................................................................5-124
5.12 Message Block and Message Purge...............................................................................................5-143
5.13 System Component Descriptions and Part Numbers......................................................................5-149
Chapter 6 Procedures
6.1 Electronic Feature Delivery/Removal.............................................................................................. 6-1
6.2 Backup Procedures......................................................................................................................... 6-2
6.3 Restore Procedures ........................................................................................................................ 6-21
6.4 Floppy Directory .............................................................................................................................. 6-43
6.5 Errors............................................................................................................................................... 6-44
6.6 Hard Disk Procedures ..................................................................................................................... 6-45
Chapter 7 Standard DTMF Integration
7.1 Standard DTMF Integration vs. Adaptive Integration ...................................................................... 7-1
7.2 Standard DTMF Integration............................................................................................................. 7-2
7.3 VP 300/PBX Interaction in Standard DTMF Integration .................................................................. 7-3
Chapter 8 Adaptive Integration
8.1 Adaptive Integration ........................................................................................................................ 8-1
8.2 Types of Adaptive Integration.......................................................................................................... 8-3
8.3 VP 300 System Responses for Integrated Calls ............................................................................. 8-6
Chapter 9 Centrex SMDI/SMSI Adaptive Integration
9.1 Centrex SMDI Operation................................................................................................................. 9-1
9.2 Centrex SMDI Limitations................................................................................................................ 9-4
9.3 Centrex Configuration ..................................................................................................................... 9-6
9.4 VP 300 Configuration for Centrex SMDI ......................................................................................... 9-7
9.5 VP 300/Centrex Installation............................................................................................................. 9-13
9.6 SMDI Call Records.......................................................................................................................... 9-14
(Continued)

Table of Contents
Section Description Page
Chapter 10 Mitel Integration
10.1 Mitel SX-200 Digital......................................................................................................................... 10.1-1
10.2 Mitel SX-100 and SX-200 Analog ................................................................................................... 10.2-1
10.3 Mitel SX-2000.................................................................................................................................. 10.3-1
Chapter 11 DAC Installation
11.1 FCC Notice to the Users ................................................................................................................... 11-1
11.2 DAC Overview................................................................................................................................... 11-2
11.3 Installation......................................................................................................................................... 11-5
Toshiba VP 300 Installation & Maintenance Manual
Toshiba VP Systems Release 7.1 July, 1994

Toshiba VP Systems Release 7.1 July, 1994
Table of Contents — Figures
Figure Description Page
Chapter 1 Hardware
1-1 VP 300 Cabinet Shelf Structure ...................................................................................................... 1-2
1-2 VP 300 Cabinet Inside Front View .................................................................................................. 1-3
1-3 VP 300 Cabinet Rear View.............................................................................................................. 1-4
1-4 VP 300 Cabinet Inside Rear View................................................................................................... 1-5
1-5 Diagram of Slots in Shelf A of the VP 300....................................................................................... 1-8
1-6 Diagram of Slots in Shelves B and C of the VP 300 ....................................................................... 1-13
Chapter 2 Preparing the Phone System
2-1 All Incoming Calls Answered by the VP 300 ................................................................................... 2-2
2-2 Incoming Calls Split Between Console and the VP 300.................................................................. 2-3
2-3 Sample Agency Letter for CO Changes.......................................................................................... 2-6
2-4 Service Provider Letter.................................................................................................................... 2-10
2-5 Using Call Diverters to Direct Incoming Calls to the VP 300........................................................... 2-13
Chapter 3 Installation
3-1 VP 300 Floor Plan for Domestic Installation.................................................................................... 3-4
3-1.1 VP 300 DC Cover............................................................................................................................ 3-8
3-2 Field Wiring for –48 VDC Powered VP 300..................................................................................... 3-9
3-3 First and Second RS-232C Serial Port Cable Pin Outs for Connection to Terminal Equipment..... 3-12
3-4 VP 300 to External Modem Pinouts ................................................................................................ 3-13
3-5 Connecting to the VP 300's Internal Modem................................................................................... 3-14
3-6 VP 300 Cabinet Installed in 19" Rack.............................................................................................. 3-25
3-7 Typical VP 300 Connections ........................................................................................................... 3-31
3-8 Connector Block.............................................................................................................................. 3-33
3-9 Cabinet to Block Connection........................................................................................................... 3-34
Chapter 5 Maintenance
5-1 Alarm Test Flow .............................................................................................................................. 5-23
5-2 Traffic Peg Count Table .................................................................................................................. 5-50
5-3 VP 300 Cabinet Shelf Structure ...................................................................................................... 5-75
5-4 VP 300 Cabinet Inside Front View .................................................................................................. 5-76
5-5 VP 300 Cabinet Rear View.............................................................................................................. 5-77
5-6 VP 300 Cabinet Inside Rear View................................................................................................... 5-78
5-7 VP 300 Cardcage with Printed Circuit Assembly (PCA) and Option Control Chip.......................... 5-80
5-8 Fax Application Processor............................................................................................................... 5-84
5-9 Motherboard Assembly ................................................................................................................... 5-86
5-10 Disk Drive Backplane ...................................................................................................................... 5-90
(Continued)
Toshiba VP 300 Installation & Maintenance Manual

Table of Contents — Figures
Figure Description Page
Chapter 5 Maintenance (continued)
5-11 VP 300 Floppy Drive Assembly......................................................................................................... 5-93
5-12 VP 300 Hard Disk Drive Assembly.................................................................................................... 5-96
5-13 VP 300 Power Supply Assembly....................................................................................................... 5-99
5-14 Power Filter Assembly for 120 VAC and 240 VAC Domestic Cabinet..............................................5-102
5-15 Power Filter Assembly for 240 VAC International Cabinet................................................................5-103
5-16 Power Filter Assembly for 48 VDC Cabinet ......................................................................................5-104
5-17 Field Wiring for –48 VDC Powered VP 300 ......................................................................................5-106
5-18 Option Control Chip (OCC) Assembly...............................................................................................5-109
5-19 Option Control Chip (OCC) Location in the VP 300 Cabinet.............................................................5-110
5-20 Sequence the Toshiba VP System Follows to Screen Calls.............................................................5-112
5-21 Ring/No Answer Tone Timing Failure ...............................................................................................5-115
Chapter 7 Standard DTMF Integration
7-1 VP 300/PBX Interaction — Standard DTMF Integration, Primary and Secondary Answering.......... 7-3
7-2 VP 300/PBX Interaction — Standard DTMF Integration, Secondary Answering Only...................... 7-4
Chapter 8 Adaptive Integration
8-1 VP 300/PBX Interaction in Enhanced DTMF In-band Integration Environment................................ 8-3
8-2 VP 300/PBX Interaction in RS-232C Data Link Integration Environment ......................................... 8-4
Chapter 9 Centrex SMDI/SMSI Adaptive Integration
9-1 The VP 300, SMDI, and Centrex Connection ................................................................................... 9-2
Chapter 10 Mitel Integration
10.1-1 Diagram of the Superset 4 Telephone...........................................................................................10.1-26
10.2-1 Diagram of the Superset 4 Telephone...........................................................................................10.2-21
10.3-1 Call Rerouting First Alternative Assignment Example................................................................... 10.3-5
10.3-2 Call Rerouting Second Alternative Assignment Example.............................................................. 10.3-5
10.3-3 Call Rerouting Always Alternative Assignment Example............................................................... 10.3-6
10.3-4 Call Rerouting Assignment Example Entries................................................................................. 10.3-6
10.3-5 Diagram of the Superset 4 Telephone...........................................................................................10.3-28
Chapter 11 DAC Installation
11-1 Central Office DID Application with Standard PBX Interface ............................................................ 11-3
11-2 PBX Application for Trunk Port Connection (Employs PBX Trunk-to-Trunk Transfer)...................... 11-4
11-3 DAC Loop/Ground Start Switch Locations........................................................................................ 11-8
11-4 DAC I/O Panel................................................................................................................................... 11-9
11-5 VP 300 DAC I/O Panel Mounting......................................................................................................11-11
(Continued)
Toshiba VP 300 Installation & Maintenance Manual
Toshiba VP Systems Release 7.1 July, 1994

Table of Contents — Tables
Table Description Page
Chapter 1 Hardware
1-1 VP 300/VP Subsystems.................................................................................................................... 1-6
1-2 Power Supply Unit DC Voltages ....................................................................................................... 1-11
Chapter 3 Installation
3-1 Input Circuit Current Capacity........................................................................................................... 3-5
3-2 Input Power Requirements................................................................................................................ 3-6
3-3 Equipment Provided by Distributor.................................................................................................... 3-9
3-4 DCE Pinouts for RS-232C Terminal to VP 300 Cable Connections ................................................. 3-11
3-5 External Modem Pinouts................................................................................................................... 3-12
3-6 Power Supply Output Rating and Acceptable Operating Ranges..................................................... 3-23
3-7 DAC Installation Kit Part #740-6045-001 .......................................................................................... 3-32
3-8 66M4-4W Connector Block Designators........................................................................................... 3-35
3-9 Testing Equipment ............................................................................................................................ 3-36
Chapter 5 Maintenance
5-1 Abbreviations for Channel/Port State................................................................................................ 5-21
5-2 Boot ROM Diagnostic Errors............................................................................................................. 5-51
5-3 Hardware Error Types and Remedies............................................................................................... 5-56
5-4 Storage Disk Drives .......................................................................................................................... 5-98
5-5 Transaction Types.............................................................................................................................5-127
5-6 CDR Status That Can Be Logged.....................................................................................................5-128
5-7 Information Logged by Transaction Type..........................................................................................5-137
5-8 Call Detail Record Size by Transaction Type....................................................................................5-139
Chapter 10 Mitel Integration
10.1-1 Test Equipment..............................................................................................................................10.1-24
10.1-2 Mitel SX-200 Digital Requirements................................................................................................10.1-45
10.1-3 Mitel SX-200 Digital Configuration.................................................................................................10.1-45
10.1-4 VP 300 Configuration Changes for MWI and CPI .........................................................................10.1-46
10.1-5 After All Changes Have Been Made for MWI and CPI ..................................................................10.1-47
10.1-6 Installing and Testing.....................................................................................................................10.1-47
10.1-7 Test Equipment .............................................................................................................................10.1-48
10.2-1 Test Equipment .............................................................................................................................10.2-19
10.2-2 Mitel SX-100/SX-200 Analog Requirements .................................................................................10.2-39
10.2-3 Mitel SX-100/SX-200 Analog Configuration ..................................................................................10.2-39
10.2-4 VP 300 Configuration Changes for MWI and CPI .........................................................................10.2-40
10.2-5 After All Changes Have Been Made for MWI and CPI ..................................................................10.2-41
10.2-6 Installing and Testing.....................................................................................................................10.2-41
10.2-7 Test Equipment .............................................................................................................................10.2-42
10.3-1 Test Equipment .............................................................................................................................10.3-26
10.3-2 Mitel SX-2000 Requirements.........................................................................................................10.3-51
10.3-3 Mitel SX-2000 Configuration..........................................................................................................10.3-51
10.3-4 VP 300 Configuration Changes for MWI and CPI .........................................................................10.3-52
10.3-5 After All VP 300 Changes are Complete .......................................................................................10.3-53
10.3-6 Installing and Testing.....................................................................................................................10.3-53
10.3-7 Test Equipment .............................................................................................................................10.3-54
Toshiba VP 300 Installation & Maintenance
Toshiba VP Systems Release 7.1 July, 1994

Table of Contents — Tables
Table Description Page
Chapter 11 DC Installation
11-1 SLOTS Table Configuration Changes............................................................................................... 11-6
11-2 DAC I/O Panel DP EXT Connections................................................................................................11-12
Toshiba VP 300 Installation & Maintenance
Toshiba VP Systems Release 7.1 July, 1994

Chapter Contents
Section Description Page
1.1 VP 300 Hardware.............................................................................................................................. 1-1
VP 300 Cabinet .......................................................................................................................... 1-1
Subsystems................................................................................................................................ 1-6
1.2 Shelf A Slots...................................................................................................................................... 1-8
Line Interface Card (LIC)............................................................................................................ 1-9
Telemarketing Line Card (TLC).................................................................................................. 1-9
Direct Access Card (DAC).......................................................................................................... 1-9
Fax Application Processor.......................................................................................................... 1-9
Integration Cards........................................................................................................................ 1-10
Voice Control Unit (VCU) ........................................................................................................... 1-10
Central Processing Unit (CPU)................................................................................................... 1-10
Power Supply Unit (PSU)........................................................................................................... 1-11
Shelf A Motherboard .................................................................................................................. 1-12
Option Control Chip (OCC) ........................................................................................................ 1-12
1.3 Shelf B and Shelf C Slots.................................................................................................................. 1-13
Hard Disk Drives (HD)................................................................................................................ 1-14
Load/Backup Device .................................................................................................................. 1-15
Shelf B Motherboard .................................................................................................................. 1-15
Shelf C Motherboard .................................................................................................................. 1-15
1.4 Additional Subsystems...................................................................................................................... 1-16
System Terminal Port................................................................................................................. 1-16
Fan Tray..................................................................................................................................... 1-16
Power Line Filter ........................................................................................................................ 1-16
System Alarm Relays................................................................................................................. 1-16
Toshiba VP Systems Release 7.1 July, 1994
1
HARDWARE

Toshiba VP Systems Release 7.1 July, 1994
Figures and Tables
Figure Description Page
1-1 VP 300 Cabinet Shelf Structure ........................................................................................................ 1-2
1-2 VP 300 Cabinet Inside Front View .................................................................................................... 1-3
1-3 VP 300 Cabinet Rear View ............................................................................................................... 1-4
1-4 VP 300 Cabinet Inside Rear View..................................................................................................... 1-5
1-5 Diagram of Slots in Shelf A of the VP 300 ........................................................................................ 1-8
1-6 Diagram of Slots in Shelves B and C of the VP 300 ......................................................................... 1-13
Table Description Page
1-1 VP 300/VP Subsystems.................................................................................................................... 1-6
1-2 Power Supply Unit DC Voltages ....................................................................................................... 1-11
1
HARDWARE

Toshiba VP Systems Release 7.1 July, 1994
INTRODUCTION
The HARDWARE chapter discusses the VP 300 system architecture.
In this chapter, you will find the following:
• Quick Reference Guide containing the system specifications for the VP 300
• Overview of the VP 300 hardware
• Cabinet structure — Shelf A and Shelf B
• Description of the VP 300 subsystems
• Diagrams of the front and rear views of the VP 300 cabinet
• Diagrams of the contents of Shelves A and B

Quick Reference Guide
Hardware
Toshiba VP 300 System Specifications
Mailboxes Up to 5,000 per cabinet. VP 300XL, up to 10,000 per cabinet
Messages Maximum number: 32 per mailbox — configurable by COS
Maximum length: 3.0 hours — configurable by COS
System Capacity (per
cabinet)
Voice Storage 8–350 hours per cabinet
8–550 hours per cabinet (Release 6.1 or later)
Redundant Voice 4–175 hours per cabinet
Storage 4–275 hours per cabinet (Release 6.1 or later)
Redundant System Standard with multiple-disk systems
Storage
Ports 4–64 (Release 5.4 or later)
32-96, VP 300XL (Release 7.1 or later)
4–48 (Release 5.3)
Port Increments 4 or 8 (Release 5.4 or later)
4 (Release 5.3)
Maximum Cabinets 10
per System
Classes of Service (COS) 255 (Release 6.1 or later)
128 (prior to Release 6.1)
Cabinet Specifications
Cabinet Dimensions Height: 37.5 inches (95.3 cm)
Width: 17.5 inches (44.5 cm)
Depth: 19.5 inches (49.5 cm)
Cabinet Weight 220 pounds (100 kg) maximum, depending on configuration
Air Intake 300 cfm
Air Filter Washable, installed in door
Cable Access Rear
Service Access Front, locked door
Rack Mount l9-inch (48.3 cm), optional
Toshiba VP Systems Release 7.1 July, 1994

Quick Reference Guide
Hardware
Toshiba VP 300 System Specifications
Electrical Requirements
120 VAC System Voltage Range 90–132 VAC
Frequency 47–63 Hz
Maximum Power 1,000 Watts
240 VAC System Voltage Range 180–260 VAC
Frequency 47–63 Hz
Maximum Power 1,000 Watts
-48 VDC System Voltage Range 42–60 VDC
Maximum Power 1,000 Watts
Remote Alarm
Alarm Relay Closures 2 (major, minor)
Rating 0.5A at 48 VDC
Access Rear, DB9 connector
Alarm Callout Automatic Callout to configurable service number
Alarm Types Major Alarm
Minor Alarm
Temperature Alarm Alarm Temperature < 50F or > 122F
(< 10C or > 50C)
Environmental Requirements
Temperature Operating (Sea Level) 50F (10C) to 104F (40C)
Non-operating -50F (-10C) to 129F (54C)
Gradient, operating 50F (10C) per hour, maximum
Gradient, non-operating 68F (20C) per hour, maximum
Humidity Operating 20–80%, non-condensing
Atmosphere Particulate Matter (max) 80 micrograms per cubic millimeter
Corrosive Gasses < 10 ppm
Altitude Operating: -200 feet to 10,000 feet
(-61 meters to 3,048 meters)
Non-operating, transit: -200 feet to 40,000 feet
(-61 meters to 12,192 meters)
Non-operating, storage: -200 feet to 10,000 feet
(-61 meters to 3,048 meters)
Toshiba VP Systems Release 7.1 July, 1994

Quick Reference Guide
Hardware
Toshiba VP 300 System Specifications
Environmental Requirements (continued)
Vibration Operational (22–500 Hz): 0.1 g
Installation Equipment room or office
Environment
Flooring No special requirements
Cabinet Clearance Front: 22 inches (55.9 cm)
Rear: 6 inches (15.2 cm)
Sides: 1 inch
Top: None
Heat Dissipation Maximum 1,000 Watts (3412 BTU per hour) per cabinet, each cooled
with four internal 4-inch (10.2-cm) fans
Interfaces
Telephone Ports 2-wire, 2500-type; 2-wire, DID-type, optional (DAC)
Port Connector 50-pin telco, 4 ports per connector with 4-port LIC, 8 ports per
connector with 8-port LIC, rear access
16 ports per connector for DID-type from DAC panel
System Serial Port RS-232C, auto-baud rate select, DB25, 300–19,200 bps
RS-232C Integration RS-232C, 1200 bps, DB25
Port
Internal Modem 300/1200 bps; Bell 103/212A, one per cabinet, accessible from any
telephone port
Alarm Relay DB9, rear access
Certifications FCC Part 15, Class A
FCC Part 68, 4-port LIC Registration: EQ9USA-18290-VM-T
Ringer Equivalence Number: 0.7A
VDE B
UL1459
Designed to meet CSA, DOC, TUV, JATE, and BABT regulations
Toshiba VP Systems Release 7.1 July, 1994

Quick Reference Guide
Hardware
Toshiba VP 300 System Specifications
Routine Maintenance
Air Filter Cleaning At least yearly
Fan Inspection At least yearly
System Protection
Over-temperature
Shutdown
Disk Drive Spin < 41F or > 131F (< 5C or > 55C) (automatic recovery)
Down
Power Supply 158F (70C) (circuit breaker trip, manual recovery)
Shutdown
Power Supply Unit Protection
Circuit Breaker System overcurrent trip, manual recovery
Over Current All 6 DC outputs, auto recovery
Over Voltage All 6 DC outputs, circuit breaker trip, manual recovery
Over Temperature Circuit breaker trip, manual recovery
Electrostatic Discharge 25 kV to chassis without disruption of operation
(ESD)
Power Line Disturbance IEEE 587,1.5 kV maximum without disruption of operation
Telephony Port Isolation 3,750 VAC any port to ground
System Adjustments
Cabinet Adjustments Levelers
Internal Adjustments None
Time of Day Clock
Accuracy Plus or minus 1 min/mo (at 77F/25C)
Battery Hold Time > 1 year (at 77F/25C)
Battery Life 10 years (at 77F/25C)
Toshiba VP Systems Release 7.1 July, 1994

Quick Reference Guide
Hardware
Toshiba VP 300 System Specifications
Toshiba VP Systems Release 7.1 July, 1994

Toshiba VP Systems Release 7.1 July, 1994