Toshiba Strata DK PC Attendant Console User manual

Telecommunication Systems Division
May 2000
Digital Business Telephone Systems
PC Attendant Console
User Guide

Publication Information
Toshiba America Information Systems, Inc.,
Telecommunication Systems Division, reserves the right,
without prior notice, to revise this information publication for
any reason, including, but not limited to, utilization of new
advances in the state of technical arts or to simply change the
design of this document.
Further, Toshiba America Information Systems, Inc.,
Telecommunication Systems Division, also reserves the right,
without prior notice, to make such changes in equipment
design or components as engineering or manufacturing
methods may warrant.
D42-UG-PC-ATTVB
Version B.1, May 2000
Version B, November 1998
Version A, March 1997
© Copyright 2000
Toshiba America Information Systems, Inc.
Telecommunication Systems Division
All rights reserved. No part of this manual, covered by the
copyrights hereon, may be reproduced in any form or by any
means—graphic, electronic, or mechanical, including
recording, taping, photocopying, or information retrieval
systems—without express written permission of the publisher
of this material.
Strata is a registered trademark of Toshiba Corporation.
Trademarks, registered trademarks, and service marks are the
property of their respective owners.

Strata DK PC Attendant Console 5/00 i
Contents
Introduction
Organization...................................................................................................................... vii
How to Use This Guide.................................................................................................... viii
Conventions ........................................................................................................................ix
Related Documents and Media...........................................................................................xi
Chapter 1 – The Grand Tour
Function Keys......................................................................................................................2
Special Function Keys .........................................................................................................2
Numeric Keypad..................................................................................................................2
Main Screen .........................................................................................................................3
Console ID Area...............................................................................................................4
Menu Bar..........................................................................................................................4
Feature Toolbar.................................................................................................................5
Status Bar..........................................................................................................................9
Incoming Call Display......................................................................................................9
Active Call Area...............................................................................................................9
Loop-Hold Display.........................................................................................................10
User Buttons ...................................................................................................................10
DSS/BLF Station Directory............................................................................................10
Keyboard Navigation.........................................................................................................11
Mouse Navigation..............................................................................................................12
On-line Help.......................................................................................................................12

Contents
Chapter 2 - Console Controls
ii Strata DK PC Attendant Console 5/00
Chapter 2 –Console Controls
Night Transfer....................................................................................................................14
Automatic Night Transfer..................................................................................................16
Position Busy .....................................................................................................................17
Console Overflow..............................................................................................................18
Background Music Over External Speakers......................................................................19
Privacy ...............................................................................................................................19
Privacy Release..................................................................................................................20
Call Forward ......................................................................................................................20
Internal Call Forward......................................................................................................20
External Call Forward.....................................................................................................22
Call Forward Fixed.........................................................................................................23
Line Group Restrictions.....................................................................................................24
Timed Reminders...............................................................................................................25
Date and Time....................................................................................................................26
Volume Control .................................................................................................................27
Chapter 3 –Basic Calling
Incoming Calls...................................................................................................................30
Incoming Call Types.......................................................................................................31
Answered Call Options...................................................................................................32
Transferring Calls ..............................................................................................................34
Taking Notes About a Call.............................................................................................38
Using Department Search with Call Transfer.................................................................39
Voice Mail .........................................................................................................................40
Placing Calls ......................................................................................................................42
Voluntary Account Codes..................................................................................................44
Calling Options..................................................................................................................45
Setting or Cancelling Automatic Callback.....................................................................46
Busy Override and Off-Hook Call Announce (OCA)....................................................47
Dialing for Others ..............................................................................................................48
Dialing a Number for a Caller........................................................................................48
Performing Through Dialing for a User .........................................................................49
Conference Calls................................................................................................................50

Contents
Chapter 4 - Advanced Calling
Strata DK PC Attendant Console 5/00 iii
Creating a Three-way Call or Joining Two Calls...........................................................50
Adding a Station to Create a Conference Call................................................................51
Adding a CO Line to Create a Conference Call.............................................................52
Call Splitting (Split/Switch)...............................................................................................53
Trunk-to-trunk Connections...............................................................................................54
Call Supervision.................................................................................................................56
Chapter 4 –Advanced Calling
Speed Dial..........................................................................................................................58
Speed Dial Special Function Codes................................................................................59
Using Speed Dial Numbers ............................................................................................60
Paging ................................................................................................................................61
Emergency Page.................................................................................................................62
Opening Door Locks..........................................................................................................62
Using Door Phones ............................................................................................................63
Last Number Redial...........................................................................................................64
Saved Number Redial........................................................................................................65
Call Pickup.........................................................................................................................66
Call Park.............................................................................................................................67
Call Park and Page.............................................................................................................68
Auto Park/Page ..................................................................................................................70
Setting Auto Park............................................................................................................71
Abandoned Calls................................................................................................................72
Alarm Reset .......................................................................................................................73
Chapter 5 –Directory
Adding/Deleting Entries into the Directory.......................................................................76
Directory Settings ..............................................................................................................78
Directory Find.................................................................................................................79
Chapter 6 –Message Center
Taking a Message ..............................................................................................................82
Taking a Message for a Holding/Recalling Party..............................................................84
Retrieving a Message from the Message Center ............................................................85

Contents
Chapter 7 - View Menu
iv Strata DK PC Attendant Console 5/00
Message Waiting Indications Sent.....................................................................................86
Console Message Waiting Light........................................................................................88
Creating LCD Messages....................................................................................................89
Preprogrammed Messages..............................................................................................89
Sending LCD Messages..................................................................................................91
Advisory Message ..........................................................................................................93
Chapter 7 –View Menu
Tool Bar ............................................................................................................................96
Status Bar
Call Statistics...............................................................................................................96
Chapter 8 –Administration
Password ..........................................................................................................................100
Console Settings Options.................................................................................................101
Automatic Dialing ........................................................................................................101
Activate On Incoming...................................................................................................101
Multiple Attendants......................................................................................................101
Automatic Hold ............................................................................................................101
ANI Display On............................................................................................................102
Default Transfer............................................................................................................102
Changing Console Settings...........................................................................................102
Set an Account Code Length........................................................................................103
Assign a [DN] for Voice Mail and Quick Messages....................................................103
Storing Voice Mail ID codes........................................................................................104
CO Line Names................................................................................................................104
Changing CO Line and Line Group Names .................................................................104
Setting a Default Line or Line Group...........................................................................106
User Buttons.....................................................................................................................106
System Codes...................................................................................................................108
DISA Security Code.....................................................................................................108
Traveling Class Code....................................................................................................110
Toll Restriction Override Codes...................................................................................111
Verified Account Codes ...............................................................................................111

Contents
Chapter 8 - Administration
Strata DK PC Attendant Console 5/00 v
Answer Prompts...............................................................................................................112
DNIS Prompts...............................................................................................................113
Change Station User Name..............................................................................................117
Door Phone Button Labels...............................................................................................118
Door Unlock Button Labels.............................................................................................118
Paging Button Labels.......................................................................................................119
Printer Setup.....................................................................................................................120
Appendix............................................................................................................................121
Windows Operations........................................................................................................121
Windows Controls ...........................................................................................................123
Change the Screen Colors.............................................................................................123
Setup Easy Application Switching ...............................................................................123
Change the Keyboard Repeat Speed.............................................................................123
Change the Mouse Speed..............................................................................................123
Index.....................................................................................................................................127

Contents
Chapter 8 - Administration
vi Strata DK PC Attendant Console 5/00

Strata DK PC Attendant Console 5/00 vii
Introduction
This guide provides instructions for operating a Strata DK PC Attendant Console for
Microsoft®Windows®working with following Strata DK Systems. These systems
include all processors except the RCTUA, for the following:
♦DK280
♦DK424i and DK424
This guide is written assuming that you are familiar with operating a PC, mouse, and
Windows software.
Organization
This guide is divided as follows:
♦Chapter 1 – The Grand Tour includes information on the PC Attendant Console
keyboard, the Main Menu, and how to navigate through the menus and dialog
boxes. It also describes the Feature Toolbar.
♦Chapter 2 – Console Controls provides descriptions and instructions for each of
the console settings. These settings include the console mode, time and date, and
general settings affecting how calls are handled during and after your shift.
♦Chapter 3 – Basic Calling explains how to perform the most commonly-used
features, including answering, calling, and transferring calls.

Introduction
How to Use This Guide
viii Strata DK PC Attendant Console 5/00
♦Chapter 4 –Advanced Calling describes how to use more advanced features,
such as Speed Dialing, Call Parking, etc., and other features available from the
Features submenu.
♦Chapter 5 –Directory explains how to add names, phone numbers, and status
information to the directory, as well as how to access it and perform a search.
♦Chapter 6 –Message Center shows the various features available for taking
memos and sending messages and message notifications.
♦Chapter 7 –View Menu provides instructions for displaying the Toolbar and
Status Bar, viewing and printing Call Statistics.
♦Chapter 8 –Administration describes various administrative features which
affect the console’s capabilities.
♦Appendix contains instructions for setting those Windows controls which affect
the PC Attendant Console.
How to Use This Guide
We suggest that you read this entire guide and get acquainted with the on-line help
screens, described in Chapter 1 –The Grand Tour.