Toshiba P100-ST7211 User manual

© Copyright 2005 – 2006 Toshiba America Information Systems Inc. All Rights reserved.
TAIS shall not be liable for damages of any kind for use of this information, which is subject to change without notice.
Satellite P100-ST7211 BT0 Rev. 1.03 2006-09-26 SK T20060428 CB1.70 Page 1 of 5
Satellite P100-ST7211 Series Detailed Product Specification1
Model Name Description Part Number UPC
P100-ST7211 Genuine Windows® XP Home Edition, Intel® Celeron® M 420, 512MB DDR2 SDRAM,
40GB HDD (5400RPM, S-ATA), 17” WXGA+ TruBrite™ Display, CD-RW/DVD-ROM,
Intel Graphics Media Accelerator 950, 5-in-1 Card reader, Fingerprint reader, Intel
10/100Mbps LAN, 1-Year Standard Limited Warranty.
PSPA0U-1C101R 032017583429
Section 1.01Operating System2
•Genuine Windows® XP Home Edition
•Genuine Windows® XP Professional
•Windows Vista™ Capable3
•TOSHIBA Express Media Player
oQuick access for CD and DVD watching
Section 1.02Processor and Chipset4
•Choice of Processor
oIntel® Celeron® M Processor 420
1.60GHz, 1MB L2, 533MHz FSB
oIntel® Core™ Duo Processor T2300E
1.66GHz, 2MB L2, 667MHz FSB
oIntel® Core™ Duo Processor T2400
1.83GHz, 2MB L2, 667MHz FSB
oIntel® Core™ Duo Processor T2500
2.00GHz, 2MB L2, 667MHz FSB
oIntel® Core™ Duo Processor T2600
2.16GHz, 2MB L2, 667MHz FSB
oIntel® Core™ Duo Processor T2700
2.33GHz, 2MB L2, 667MHz FS
•Chipset
oMobile Intel® 945GM/PM Express Chipset
Section 1.03Memory5
•Configured with 512MB PC4200 DDR2 SDRAM (both memory slots
may be occupied)
•512MB (Min)/4096MB (Max), with 256MB, 512MB, 1024MB or
2048MB PC4200 or PC5300 DDR2 memory modules.
Section 1.04Choice of Hard Disk Drive6
•40GB, 60GB, 80GB, 100GB,120GB (5400 RPM) or 100GB (7200
RPM) Serial-ATA (SATA); 9.5mm height; user removable
Section 1.05Choice of Fixed Optical Disk Drive7
•CD-RW/DVD-ROM
oMaximum speed and compatibility: CD-ROM (24x:read),
CD-R (24x:write), CD-RW (24x:write), DVD-ROM
(8x:read)
•DVD SuperMulti (+/-R double layer) drive supporting 11 formats
oMaximum speed and compatibility: CD-ROM (24x), CD-R
(24x), CD-RW (10x), DVD-ROM (8x), DVD-R (Single
Layer, (8x)), DVD-R (Double Layer, (2x)), DVD-RW (4x),
DVD+R (Single Layer, (8x)), DVD+R (Double Layer,
(2.4x)), DVD+RW (4x), DVD-RAM (5x)
Section 1.06Choice of Display8
•17.0” diagonal widescreen TruBrite™ TFT active-matrix LCD
display at 1440x900 native resolution (WXGA+)
•17.0” diagonal widescreen TruBrite™ TFT active-matrix LCD
display at 1680x1050 native resolution (WSXGA+)
Section 1.07Choice of Graphics9
•Intel® Graphics Media Accelerator 950 with 8MB-128MB
dynamically allocated shared graphics memory
•PCI-Express™ x16 graphics subsystem, featuring:
oNVIDIA® GeForce™ Go 7600 with 128MB or 256MB
discrete graphics memory
Section 1.08Sound
•Built-in harman/kardon® stereo speakers
•Dolby® Digital audio enhancements10
•SRS Labs audio enhancements11
oSRS TruSurround XT® virtual surround sound
oSRS WOW™ stereo enhancement
•Sound Volume Control Dial
Section 1.09Input Devices
•Keyboard
o103 key US keyboard with 10-key
oHot Key Functions (Fn)
oWindows Key Function
oApplication Key Function
•TouchPad™ pointing device
•TouchPad™ Enable/Disable (FN+F9 or by help of software)
•Control Buttons:
oInternet button to launch default browser
oExpress Media Player CD/DVD launch button
oCD/DVD control buttons (Skip to Previous/Next Track,
Play, Stop)
•Remote Control
oExpress Media Player Remote Control
Section 1.10Communications
•Toshiba V.92 software modem12
•Intel® PRO/100 VE Network Connection - 10/100 Base-TX Ethernet
•Choice of Wireless-LAN 13 :
oIntel® PRO/Wireless Network Connection 3945ABG
(802.11a/b/g)
oAtheros® 802.11a/b/g Integrated Wireless-LAN
•Optional Bluetooth® version 2.0 plus Enhanced Data Rate (EDR)
with Toshiba Bluetooth driver software
•Consumer Infrared for remote control
Section 1.11Expandability
•2 main memory slots. Both slots may be occupied.
•One PCMCIA – Type II/Type I Card Slot
•ExpressCard™ slot supporting ExpressCard/34 and
ExpressCard/54
•5-in-1 Bridge Media Adapter
oSecure Digital, Memory Stick™, Memory Stick PRO™,
Multi Media Card, xD Picture Card [shared slots]
Section 1.12Ports
•Video
oRGB (monitor) output port
oS-Video output port
oDVI-D output port (only on models with the NVIDIA®
GeForce™ Go 7600 Graphics)
•Audio
oMicrophone input port
oHeadphone output port
•Data oi.LINK™ IEEE-1394
oUSB v2.0 – 4 ports
oRJ-45 LAN port
oRJ-11 modem port

© Copyright 2005 – 2006 Toshiba America Information Systems Inc. All Rights reserved.
TAIS shall not be liable for damages of any kind for use of this information, which is subject to change without notice.
Satellite P100-ST7211 BT0 Rev. 1.03 2006-09-26 SK T20060428 CB1.70 Page 2 of 5
Section 1.13Physical Description for this Product Series
•Dimensions (WxDxH Front/H Rear): 15.5” (394.0mm) x 10.8”
(275.0mm) x 1.41” (35.9mm)[F]/1.65” (41.9mm)[R] without feet
•Weight: Starting at 7.1 lbs (3.2 kg) depending upon configuration14
•Chassis Description
oCase material: Polycarbonate ABS
oLCD Cover Color: Peacock Blue (standard), Mist Gray and
Sunlight Copper (optional)
•Physical Security
oSlot for cable lock;
oItems protected by a screw: Memory, Main HDD, WiFi
Card
oFingerprint reader
•Software Security
oPasswords: User power-on password, supervisor
password
oHotkey locks: Screen Blank
Section 1.14Power Supply
•75W (15V x 5A) Auto sensing external AC Adapter, 100-240V / 50-
60Hz frequency (Universal) input.
•Dimensions (WxDxH): 5.90” (150.0mm) x 1.20” (36.0mm) x 2.60”
(65.0mm)
•Weight: starting at 1.1 lbs (650 g)
Section 1.15Battery15
•6-cell (4000mAh) rechargeable, removable Lithium Ion (Li-Ion)
battery pack
•Dimensions (WxDxH): 8.11” (206.0mm) x 2.99” (76.0mm) x 0.79”
(20.0mm)
•Weight: starting at 0.74 lbs (337 g)
•Battery Life (measured by MobileMark™)16
oIncluded 6-cell battery: 2 hours, 36 minutes
•Recharge Time
oMain Battery Off/On – approximately 4.0 hrs/approximately
4.0 to 13.0 hrs
Section 1.16BIOS
•ACPI, PNP, VESA, DPMS, DDC, SM BIOS v2.4, PCI BIOS v2.2
support
Section 1.17Software17
•Toshiba Software and Utilities
oTOSHIBA ConfigFree®
oTOSHIBA Custom Utilities
oTOSHIBA Game Console
oElectronic User’s Guide
oToshiba Bluetooth driver software
•Third-party Software
oMicrosoft Office® OneNote® 2003
oMicrosoft Works® Version 8.5
oSun® Java™ 2 Runtime Environment
oAdobe® Acrobat® Reader
oInterVideo® WinDVD® 5
oInterVideo® WinDVD Creator 2 Platinum (bundled only on
systems with DVD-SuperMulti Drive)
oSonic Solutions® RecordNow!™ Basic for Toshiba
oSonic Solutions® Drive Letter Access™ (DLA)
oMicrosoft® Windows Media Player version 10
oYahoo! Music Engine
•Trial Software
oMicrosoft Office Trial Student Teacher Edition (60-day
trial)
oMcAfee® VirusScan® (30-day trial)
oAOL® Internet Service (6-month trial)18
Section 1.18Environmental Specifications
Operating Non-operating
Temperature19 5° to 35° C
(41° to 95° F) -20° to 65° C (-4° to 149° F)
Thermal Gradient 15° C per hour (max) 20° C per hour (max)
Relative Humidity
(non-condensing) 20% to 80% 10% to 90%
Altitude
(relative to sea level) -60 to 3,000 meters -60 to 10,000 meters
Shock 10G 60G
Vibration 0.5G 1.0G
•Energy Star Compliant
•This product is compatible with European Union Directive
2002/95/EC, Restriction of the use of certain Hazardous
Substances in electrical and electronic equipment (RoHS)20,
restricting use of lead, cadmium, mercury, hexavalent chromium,
PBB, and PBDE.
TECRA / PORTEGE / SATELLITE / LIBRETTO – 1 YEAR
STANDARD LIMITED WARRANTY21
Service Upgrades and Extensions
Toshiba offers many different enhanced services such as SystemGuard®,
On-Site Repair, and ServiceExpress to provide additional support to your
notebook PC. For a full description and complete list of programs and
program terms and conditions, please visit www.pcsupport.toshiba.com.
Recommended Services
Extended Service Plan
Provides an extended service plan for up to 4 total years from the original
notebook purchase date.
Part Number Description
WSN-PEQQ2V 2nd Year Extended Service Plan
WSN-PEQQ3V 2nd/3rd Year Extended Service Plan
WSN-PEQQ4V 2nd/3rd/4th Year Extended Service Plan
SystemGuard Accidental Damage Service w/ ServiceExpress22
Provides advanced protection from damage caused from handling. Select
your express repair service with either Depot Express or Carry-In Express
and go to the front of the line. Extended Service Plan included except with
1 Year plan. SystemGuard coverage must be purchased within the first 30
days of notebook purchase.
Part Number Description
WSN-PSGP1V 1st Year
WSN-PEGP2V 1st/2nd Year + Extended Service Plan
WSN-PEGP3V 1st/2nd/3rd Year + Extended Service Plan
SystemGuard Accidental Damage Service + On-Site Repair23
Combines SystemGuard and Business On-Site Repair coverage.
Extended Service Plan included except with 1 Year plan. SystemGuard
coverage must be purchased within the first 30 days of notebook purchase.
Part Number Description
WSN-PSGN1V 1st Year
WSN-PEGN2V 1st/2nd Year + Extended Service Plan
WSN-PEGN3V 1st/2nd/3rd Year + Extended Service Plan
ServiceExpress
Select your express repair service with either Depot Express or Carry-In
Express. Depot Express: Your notebook will be repaired and returned via
overnight shipment (excluding weekends and holidays). Carry-In Express:
Take your notebook into a Premier ASP and go to the front of the line for
expedited repair service. Extended Service Plan included except with 1
Year plan.
Part Number Description
WSN-PSQP1V 1st Year
WSN-PEQP2V 1st/2nd Year + Extended Service Plan
WSN-PEQP3V 1st/2nd/3rd Year + Extended Service Plan
On-Site Repair Service

© Copyright 2005 – 2006 Toshiba America Information Systems Inc. All Rights reserved.
TAIS shall not be liable for damages of any kind for use of this information, which is subject to change without notice.
Satellite P100-ST7211 BT0 Rev. 1.03 2006-09-26 SK T20060428 CB1.70 Page 3 of 5
On-site service will be provided at the customer’s home or business
location (excluding weekends and holidays) to perform the necessary
hardware repairs. Extended Service Plan included except with 1 Year plan.
Part Number Description
WSN-PSQN1V 1st Year
WSN-PEQN2V 1st/2nd Year + Extended Service Plan
WSN-PEQN3V 1st/2nd/3rd Year + Extended Service Plan
Article II. Accessories
For memory compatibility and the most updated accessories, please visit
www.accessories.toshiba.com
Memory
Part Number Description
PA3389U-2M25 Toshiba 256MB DDR2 533MHz PC4200 Memory
Module, RoHS
PA3412U-2M51 Toshiba 512MB DDR2 533MHz PC4200 Memory
Module, RoHS
PA3411U-2M1G Toshiba 1GB DDR2 533MHz PC2-4200 Memory
Module, RoHS
Power
Part Number Description
PA2521U-2ACA Toshiba 90W Global AC Adapter
PA3480U-1BRS Toshiba Primary Extended Capacity Li Ion Battery
Pack 9-Cell, RoHS
Security & Protection
Part Number Description
PA410U Targus DEFCON CL Cable Lock
Storage
Part Number Description
PA3109U-3FDD Toshiba USB Floppy Disk Drive Kit, RoHS
PA1399U-1MEM Toshiba 1GB USB Hi-Speed Flash Drive
Bluetooth
Part Number Description
PA1381U-1ETC Toshiba Wireless Audio Headphones with Bluetooth
Technology
PA3455U-1BTM Toshiba USB Adapter w/Bluetooth 2.0+EDR Capability
Article III. Subject to Change
While Toshiba has made every effort at the time of publication to ensure the accuracy of the information provided herein, product specifications,
configurations, prices, system/component/options availability are all subject to change without notice. For the most up-to-date product information about your
computer, or to stay current with the various computer software or hardware options, visit Toshiba’s Web site at http://www.pcsupport.toshiba.com
Article IV. Return Policy
Notwithstanding anything to the contrary in any third party License Agreement or product documentation supplied with your PC, Toshiba America Information
Systems, Inc. (“TAIS”) does not accept the return of component parts, or bundled software, that have been removed from the PC system. Pro-rata refunds on
individual PC components or bundled software, including the operating system, will not be granted. If you wish to return a complete PC system, contact the
TAIS dealer where you purchased the product, and comply with the dealer’s standard return policies and procedures.
Toshiba America Information Systems, Incorporated (“TAIS”)
9740 Irvine Boulevard
Irvine CA 92618
ToshibaDirect website: http://www.toshibadirect.com
TAIS website for resellers: http://sell.toshiba.com
TAIS PC Support website: http://pcsupport.toshiba.com
Portégé, Satellite, Tecra, SelectBay, ConfigFree and SystemGuard are registered trademarks and Qosmio and EasyGuard are trademarks of Toshiba
America Information Systems, Inc. and/or Toshiba Corporation. Intel, Celeron, Centrino, Intel Inside, Pentium, the Intel Centrino logo, and the Intel Inside logo
are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Microsoft and Windows are
registered trademarks and OneNote registered is a trademark of Microsoft Corporation in the United States and/or other countries. Winstone® is a registered
trademark and BatteryMark™ is a trademark of Ziff Davis Publishing Holdings Inc. in the U.S. and other countries. MobileMark™ is a trademark of the
Business Applications Performance Corporation. Wi-Fi is a registered certification mark of the Wi-Fi Alliance. The Bluetooth word mark and logos are owned
by the Bluetooth SIG, Inc. and any use of such marks by Toshiba is under license. NVIDIA and GeForce are registered trademarks or trademarks of NVIDIA
Corporation in the United States and/or other countries. All other trademarks are the property of their respective owners.
1Product Series Legal Footnote. The product specifications and configuration information are designed for a product Series. Your particular model may
not have all the features and specifications listed or illustrated. For more detailed information about the features and specifications on your particular model,
please visit Toshiba's Web site at pcsupport.toshiba.com.
Product Offering Legal Footnote. Toshiba America Information Systems, Inc. reserves the right to modify or withdraw this offer at anytime without notice.
2Operating System. Certain Microsoft® software product(s) included with this computer may use technological measures for copy protection. IN SUCH
EVENT, YOU WILL NOT BE ABLE TO USE THE PRODUCT IF YOU DO NOT FULLY COMPLY WITH THE PRODUCT ACTIVATION PROCEDURES.
Product activation procedures and Microsoft’s privacy policy will be detailed during initial launch of the product, or upon certain reinstallations of the software
product(s) or reconfigurations of the computer, and may be completed by Internet or telephone (toll charges may apply).
Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.
Offers. Offer terms, duration and product availability all subject to change without notice
3Windows® Vista™. Not all Windows Vista features are available for use on all Windows Vista Capable PCs. All Windows Vista Capable PCs will run the
core experiences of Windows Vista, such as innovations in organizing and finding information, security, and reliability. Some features available in premium
editions of Windows Vista -- like the new Windows Aero™ user interface -- require advanced or additional hardware. Check
www.windowsvista.com/getready for details.

© Copyright 2005 – 2006 Toshiba America Information Systems Inc. All Rights reserved.
TAIS shall not be liable for damages of any kind for use of this information, which is subject to change without notice.
Satellite P100-ST7211 BT0 Rev. 1.03 2006-09-26 SK T20060428 CB1.70 Page 4 of 5
4Processor (Central Processing Unit).
CPU performance in your computer product may vary from specifications under the following conditions:
1. use of certain external peripheral products
2. use of battery power instead of AC power
3. use of certain multimedia, computer generated graphics or video applications
4. use of standard telephone lines or low speed network connections
5. use of complex modeling software, such as high end computer aided design applications
6. use of several applications or functionalities simultaneously
7. use of computer in areas with low air pressure (high altitude >1,000 meters or >3,280 feet above sea level)
8. use of computer at temperatures outside the range of 5°C to 30°C (41°F to 86° F) or >25°C (77°F) at high altitude (all temperature
references are approximate and may vary depending on the specific computer model – please visit the Toshiba website at
www.pcsupport.toshiba.com for details).
CPU performance may also vary from specifications due to design configuration.
Under some conditions, your computer product may automatically shut-down. This is a normal protective feature designed to reduce the risk of lost data or
damage to the product when used outside recommended conditions. To avoid risk of lost data, always make back-up copies of data by periodically storing it
on an external storage medium. Use your computer product only under recommended conditions. Read additional restrictions under “Environmental
Conditions” in your product “Detailed Specs.” Contact Toshiba Technical Service and Support for more information.
5Memory (Main System). Part of the main system memory may be used by the graphics system for graphics performance and therefore reduce the amount
of main system memory available for other computing activities. The amount of main system memory allocated to support graphics may vary depending on
the graphics system, applications utilized, system memory size and other factors. For PC's configured with 4 GB of system memory, the full system memory
space for computing activities will be considerably less and will vary by model and system configuration.
6Hard Disk Drive (HDD) Capacity.
1 Gigabyte (GB) means 109= 1,000,000,000 bytes using powers of 10. The computer operating system, however, reports storage capacity using powers of 2
for the definition of 1 GB = 230 = 1,073,741,824 bytes, and therefore shows less storage capacity. Available storage capacity will also be less if the product
includes one or more pre-installed operating systems, such as Microsoft Operating System and/or pre-installed software applications, or media content.
Actual formatted capacity may vary.
7Optical Drive. Due to manufacturing and quality variations in third party optical media (e.g., CD or DVD) or optical media players/recorders, in certain
cases, your Toshiba optical drive may not record on certain optical media that bear the applicable logo, or playback optical media recorded by other PCs or
optical media recorders. Additionally, certain optical media recorded on your optical drive may not playback or operate properly on other PCs or optical
media players. These problems are not due to any defect in your Toshiba PC or optical drive. Please refer to your PC's product specification for listing of
specific format compatibilities.
Recording or viewing of certain optical media may be limited or prevented in accordance with applicable copy protection standards.
8Display. Small bright dots may appear on your screen display when you turn on your PC. Your display contains an extremely large number of thin-film
transistors (TFT) and is manufactured using high-precision technology. Any small bright dots that may appear on your display are an intrinsic characteristic
of the TFT manufacturing technology. Over a period of time, and depending on the usage of the computer, the brightness of the screen will deteriorate. This
is also an intrinsic characteristic of the screen technology.
When the computer is operated on battery power, the screen with dim and you may not be able to increase the brightness of the screen while on battery
power.
9Graphics (Graphics Processing Unit).
GPU performance may vary depending on product model, design configuration, applications, power management settings and features utilized. GPU
performance is only optimized when operating in AC power mode and may decrease considerably when operating in battery power mode.
10 Dolby® Digital Audio Enhancements. Dolby Digital audio enhancements are available in the Microsoft Windows operating system only.
11 SRS Audio Enhancements:
SRS TruSurround XT is available only when using WinDVD applications. SRS WOW is available only when using Windows Media Player 9.
SRS audio enhancements are available in the Microsoft Windows operating system only.
SRS TruSurround XT is available in the Microsoft® Windows® operating system only
12 Modem Speed. Due to FCC limitations, speeds of 53 kbps are the maximum permissible transmission rates during download. Actual data transmission
speeds will vary depending on line conditions.
13 Wireless. Wireless connectivity and some features may require you to purchase additional software, external hardware or services. Availability of public
wireless LAN access points may be limited. The transmission speed over the wireless LAN and the distance over which wireless LAN can reach may vary
depending on surrounding electromagnetic environment, obstacles, access point design and configuration, and client design and software/hardware
configurations. The actual transmission speed will be lower than the theoretical maximum speed. To use the Atheros SuperAG™ or SuperG™ wireless
function, if available, your client and access point must support the corresponding feature. Performance of these functions may vary depending on the format
of data transmitted.
14 Weight. Weight may vary depending on product configuration, vendor components, manufacturing variability and options selected.
15 Battery Life. Battery life may vary considerably from specifications depending on product model, configuration, applications, power management settings
and features utilized, as well as the natural performance variations produced by the design of individual components. Published battery life numbers are
achieved on select models and configurations tested by Toshiba at the time of publication. See “Detailed Specs” for specific battery measurement test.

© Copyright 2005 – 2006 Toshiba America Information Systems Inc. All Rights reserved.
TAIS shall not be liable for damages of any kind for use of this information, which is subject to change without notice.
Satellite P100-ST7211 BT0 Rev. 1.03 2006-09-26 SK T20060428 CB1.70 Page 5 of 5
Recharge time varies depending on usage. Battery may not charge while computer is consuming full power. After a period of time, the battery will lose its
ability to perform at maximum capacity and will need to be replaced. This is normal for all batteries. To purchase a new battery pack, see the accessories
information that shipped with your computer or visit the Toshiba web site at www.accessories.toshiba.com.
16 Battery Life - MobileMark™. Measured by MobileMark. MobileMark is a trademark of the Business Applications Performance Corporation.
17 Software. Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.
Certain Microsoft® software product(s) included with this computer may use technological measures for copy protection. IN SUCH EVENT, YOU WILL NOT
BE ABLE TO USE THE PRODUCT IF YOU DO NOT FULLY COMPLY WITH THE PRODUCT ACTIVATION PROCEDURES. Product activation procedures
and Microsoft’s privacy policy will be detailed during initial launch of the product, or upon certain reinstallations of the software product(s) or reconfigurations
of the computer, and may be completed by Internet or telephone (toll charges may apply).
18 AOL® Internet Service. Availability may be limited, especially during peak times. TO AVOID BEING CHARGED A MONTHLY MEMBERSHIP FEE,
SIMPLY CANCEL BEFORE THE SIX-MONTH PROMOTIONAL PERIOD ENDS. Premium services carry surcharges and communication surcharges may
apply, including AK, even during promotional period. Members may incur telephone charges on their phone bill, depending on their location and calling plan,
even during promotional period. Available to new AOL members in the United States, age 18 or older; a major credit card or checking account is required.
19 Temperature (Environmental) Conditions. All temperature references are approximate and the performance of your computer may vary from
specifications even when operating within the recommended temperature range.
20 RoHS.This notebook is compatible with European Union Directive 2002/95/EC, Restriction of the use of certain Hazardous Substances in electrical and
electronic equipment (RoHS), which restricts use of lead, cadmium, mercury, hexavalent chromium, PBB, and PBDE. Toshiba requires its notebook
component suppliers to meet RoHS requirements and verifies its suppliers' commitment to meeting RoHS requirements by conducting component sampling
inspections during the product design approval process.
21 Warranty: The terms and conditions of Toshiba’s standard limited warranty are available at www.warranty.toshiba.com.
22 Service Plans: The terms and conditions of service upgrade and extension plans offered by Toshiba are available at www.pcsupport.toshiba.com.
23 Service Plans: The terms and conditions of service upgrade and extension plans offered by Toshiba are available at www.pcsupport.toshiba.com.