Toyota GR Supra 2019 User manual

Supra Owner’s Manual
Supra_OM_General_OM99U69E

2
Supra Owner's Manual
TABLE OF CONTENTS
1-1. NOTES
Notes ...................................... 6
2-1. QUICK REFERENCE
Getting in ..............................24
Setting and operation............30
On the move .........................35
3-1. OVERVIEW
Driving area ..........................44
Rest state, standby state and
drive-ready state.................48
Toyota Supra Command.......51
Voice control system.............63
General settings....................67
Personal settings ..................71
Connections..........................76
Owner's Manual media .........84
4-1. CONTROLS
Opening and closing.............86
Seats, mirrors and steering
wheel ................................104
Carrying children safely ......117
Driving.................................144
Displays ..............................161
Lights ..................................184
Safety..................................192
Driving Stability Control Systems
..........................................229
Driver Assistance Systems
..........................................234
Driving comfort....................262
Climate................................263
Interior equipment...............272
Storage compartments .......274
Boot ....................................276
5-1. DRIVING HINTS
Driving precautions.............280
Saving fuel..........................286
6-1. MOBILITY
Refuelling............................290
Wheels and tyres................292
Engine compartment...........319
Service products.................321
Maintenance.......................329
Scheduled maintenance (except
for Europe and Australia)..333
Replacing parts...................340
Breakdown Assist ...............348
General care.......................363
7-1. REFERENCE
Technical data.....................372
Certification.........................378
1
NOTES
2
QUICK REFERENCE
3
OVERVIEW
4
CONTROLS
5
DRIVING HINTS
6
MOBILITY
7
REFERENCE
Supra_OM_General_OM99U69E

3
Supra Owner's Manual
TABLE OF CONTENTS
1
6
5
4
3
2
8
7
Supra_OM_General_OM99U69E

4
Supra Owner's Manual
TABLE OF CONTENTS
Supra_OM_General_OM99U69E

1
5
Supra Owner's Manual
1
NOTES
NOTES
.
1-1. NOTES
Notes .................................... 6
Supra_OM_General_OM99U69E

6
Supra Owner's Manual
1-1. NOTES
1-1.NOTES
The quickest way to find informa-
tion on a particulartopic orfeature
isto consult the alphabetical index.
We recommend that you read
through the first chapter to obtain
an initialoverview ofthe vehicle.
Any authorized Toyota retailer or
Toyota authorized repairer, or any
reliable repairerwillbe happy to
answer any further questions. The actions to be carried out are
shown as a numbered list. The
sequence of steps must be fol-
lowed.
1First action.
2Second action.
Alternative options and lists of
items with no implied sequence are
shown as bullet point lists:
• First option.
•Second option.
Notes
About this Owner's Manual
Orientation
Additional sources of infor-
mation
Any authorized Toyota
retailer or Toyota authorized
repairer, orany reliable
repairer
Symbols and displays
Symbols in the Owner's Man-
ual
Symbol Meaning
Precautions that must be
followed in order to avoid
the possibility of injury to
yourself and to others as
well as serious damage to
the vehicle.
Measures that can be
takento help protect the
environment.
"..." Texts on a display in the
vehiclefor selecting func-
tions.
›...‹ Commands for the voice
control system.
››...‹‹ Replies by the voice con-
trol system.
Actions
Lists
Supra_OM_General_OM99U69E

7
1
Supra Owner's Manual
1-1. NOTES
NOTES
This symbol on a vehicle compo-
nent indicates that further informa-
tion on the component isavailable
in the Owner'sManual.
This Owner's Manual describes all
modelsand all the national and
special equipment available forthe
model series. As a result, this
Owner's Manual may also contain
descriptionsand illustrations of
equipment and functions not fea-
tured in a vehicle, for example due
to selected special equipment or
the country specification.
This also applies to safety-relevant
functions and systems.
Please comply withthe relevant
laws and regulations when using
the corresponding functions and
systems.
If certain equipment and models
are not described in this Owner's
Manual, referto the Supplementary
Owner's Manuals provided.
In right-hand drive vehicles, some
controls are arranged differently
from those shown in the illustra-
tions.
The production date of your vehicle
can be found at the bottom of the
door pillar on the driver's door.
The production date is defined as
the calendar month and the calen-
daryearin which the vehiclebody
and the powertrain assembliesare
joined and the vehicle is driven or
moved from the production line.
Continuousdevelopmentensures
high levels of vehicle safety and
quality. In rare instances, your vehi-
cle may therefore differ from the
information supplied here.
When reading this Owner'sManual,
please bear the following in mind:
to ensure that our vehicles continue
to embody the highest quality and
safety standards, we pursue a pol-
icy of continuous, ongoing develop-
ment. Becausemodifications in the
design of both vehicles and acces-
sories may be introduced at any
time, your own vehicle's equipment
may vary from that described in this
handbook. For the same reason, it
is also impossible to guarantee that
all descriptions will be completely
accurate in all respects.
We must therefore request your
understanding of the fact that the
Symbol on components and
assemblies
Vehicle equipment
Production date
Status of the Owner's Man-
ual
General
ForAustralia/NewZealand:
general
Supra_OM_General_OM99U69E

8
Supra Owner's Manual
1-1. NOTES
manufacturer of your vehicles una-
ble to recognise legal claims based
on discrepancies between the data,
illustrations and descriptions in this
Owner'sManual and yourown
vehicle's equipment. Please note,
too, that some of the optional
equipment described in thismanual
is not available on Australian mod-
els due to restrictions imposed by
Australian Design Rules and other
requirements.
Should you require any further
information, please contact your
Toyota dealer,who willbe pleased
to advise you.
Please comply with the following
when using the vehicle:
• Owner's Manual.
• Information on the vehicle. Do
not remove stickers.
• Technical data of the vehicle.
• The applicable laws and safety
standards ofthe countryin which
the vehicle is used.
• Vehicle papers and legal docu-
ments.
Yourvehicle istechnically designed
for the operating conditions and
approval requirements prevalent in
the country to which it was first
delivered - homologation. If your
vehicle isto be operated in another
country, it may have to be adapted
be forehand to any prevailing differ-
ent operating conditions and
approval requirements. If your vehi-
cle does not comply with the
homologation requirements in a
certain country, you cannot lodge
warranty claimsfor your vehicle
there. Any authorized Toyota
retailer or Toyota authorized
repairer, or any reliable repaireris
able to provide further information.
The advanced technology used in
your vehicle, for example the
state-of-the-art materials and
high-performance electronics,
requires appropriate maintenance
and repair methods.
Consequently, the manufacturer of
your vehicle recommends having
corresponding workcarriedoutby
Toyota. If you chooseto use
anotherspecialistworkshop,
Toyota recommends using one that
Your own safety
Intended use
Warranty
Maintenanceand repairs
WARNING
Work performed incorrectly on the
vehicle paintwork can cause the radar
sensors to fail or malfunction, result-
ing in a safety risk. There is a danger
of accidents or damage to property.
Forvehicleswithradarsensors,only
have paintwork or paint repairs on the
bumpers carried out by any author-
ized Toyota retailer or Toyota author-
ized repairer, or any reliable repairer.
Supra_OM_General_OM99U69E

9
1
Supra Owner's Manual
1-1. NOTES
NOTES
performs work such as mainte-
nance and repair according to
Toyota specifications with properly
trained personnel. In this Owner's
Manual, facilities of this kind are
referred to as "any reliable repairer
or other qualified service shop".
If such work,for example mainte-
nance and repair, is performed
inexpertly, it could result in conse-
quential damage and thus consti-
tute a safety risk.
Work performed incorrectly on the
vehicle paintwork can cause com-
ponents, forexamplethe radar sen-
sors,to failor malfunction, resulting
in a safety risk.
Toyota recommends using parts
and accessories that are specifi-
callyapproved forthispurpose by
Toyota.
You are recommended to consult
Toyota for advice on genuine
Toyota parts and accessories, other
Toyota approved products and
expert advice on all related matters.
The safety and compatibility of
these products in conjunction with
Toyota vehicles have been checked
by Toyota.
Toyota accepts product responsibil-
ity for genuine Toyota partsand
accessories. Toyota cannot accept
liability forparts oraccessory prod-
ucts of any kind which it has not
approved.
Toyota is unable to assess each
individual product of outside origin
as to its suitability for use on Toyota
vehicles without safetyrisk. Nor
can suitability be assured ifan offi-
cial permit has been issued for it in
a specific country. Tests performed
for such permitscannotalways
coverall operating conditionsfor
Toyota vehicles, and some of them
thereforeare insufficient.
A number of electronic control
devices are installed in your vehi-
cle. Electronic control devices pro-
cessdata that they receivefrom
vehicle sensors, generate them-
selves or exchange with one
another, for example. Some control
devices are necessary for the vehi-
cle to function safelyor provide
assistance during driving, for exam-
ple Driver Assistance Systems.
Furthermore, control devices facili-
tate comfort or infotainment func-
tions.
Information on the data saved or
exchanged can be obtained from
the vehicle manufacturer, for exam-
ple in a separate brochure.
Every vehicle has a unique vehicle
Parts and accessories
Data memory
General
Personal identification
Supra_OM_General_OM99U69E

10
Supra Owner's Manual
1-1. NOTES
identification number. Depending
on the country, a vehicle owner can
be identified bythe vehicleidentifi-
cation number, the number plate
and the relevant authorities. There
are also other ways of tracing data
collected in the vehicle backto the
driveror vehicle owner,for example
via the Toyota Supra Connect
account used.
Asper prevailing data protection
law, vehicle users have certain
rights they may assert against the
vehicle manufacturer or companies
that collect or process their per-
sonal data.
Vehicleusers have anunrestricted
right to obtain information free of
charge from bodies that save their
personal data.
These bodies could be:
•Vehicle manufacturer.
• Any authorized Toyota retailer or
Toyota authorized repairer.
•Any reliable repairer or other
qualified service shop.
• Service providers.
Vehicle users may request informa-
tion about what personal data has
been saved, what it is used for and
where it has come from. Proof of
ownership or use is required to
obtain this information.
The right to information also
extends to information about data
that has been transferred to other
companies or bodies.
See the vehicle manufacturer's
website for the applicable data pri-
vacy policy.This data privacy policy
contains information about the right
to have data deleted or corrected.
The vehicle manufacturer's website
also provides his contact details
and those of the data protection
officer.
The vehicleowner can have the
data saved in the vehicleread out
by any authorized Toyota retailer or
Toyota authorized repairer, or any
reliable repairer, on payment of a
fee where applicable.
The legallyrequired on-boarddiag-
nosis OBD socket in the vehicle is
used to read out the vehicle data.
The vehicle manufacturer is obli-
gated, in accordance with prevail-
ing law, to provide the authorities
with data he has saved. The
required data is provided only for a
specific case, for example to inves-
tigate a criminal offence.
State bodies are authorised, in
accordance with prevailing law, to
read out data from the vehicle
themselves for a specific case.
Information could be read out from
the airbag control device to shed
light on the circumstances of an
accident, for example.
Data protection laws
Legal requirements regard-
ing data disclosure
Supra_OM_General_OM99U69E

11
1
Supra Owner's Manual
1-1. NOTES
NOTES
Control devices processdata to
operate the vehicle.
Thisdata includes, for example:
• Status messages of the vehicle
and its individual components,
for example wheel rotation
speed, wheel speed, decelera-
tion, lateral acceleration, fas-
tened seat belt indicator.
• Ambient conditions, for example
temperature, rain sensor signals.
The dataisonlyprocessedwithin
the vehicleitself and isusually tran-
sient. The data is not saved after
the vehicle is switched off.
Electronic parts,for example con-
trol devices and vehiclekeys,con-
tain components for saving
technical information. Information
on vehicle condition,component
load, maintenance requirements,
events or errors can be saved tem-
porarily or permanently.
This information generally docu-
ments the condition of a compo-
nent, a module, a system or its
environment, for example:
•Operating states of system com-
ponents,forexample, filllevels,
tyre inflation pressure, battery
status.
•Malfunctions and faults of impor-
tant system components, for
example, lights and brakes.
• Responses of the vehicle to par-
ticular driving situations, for
example triggering of an airbag,
activation of the drive stability
control systems.
• Information on vehicle-damag-
ing events.
The data is required so thatthe
control units can perform their func-
tions. It is also used for detecting
and rectifying malfunctions, and
helps the vehicle manufacturer to
optimise vehicle functions.
The majorityof this data is transient
and is only processed within the
vehicle itself. Only a small propor-
tion of the data is stored in event or
error memories in response to spe-
cificcircumstances.
When service workis being carried
out, for example repairs, service
operations, warranty work and
quality assurance measures, this
technical information can be read
out from the vehicletogetherwith
the vehicle identification number.
Any authorized Toyota retailer or
Toyota authorized repairer, or any
reliable repairer can read out the
information. The legally required
on-board diagnostics (OBD) socket
in the vehicle is used to read out
the data.
The data is collected, processed
and used by the relevant organisa-
tions in the service network. The
data documents the technical con-
ditions of the vehicle and helps in
locating errors, complying with war-
ranty obligations and improving
Operating data in the vehicle
Supra_OM_General_OM99U69E

12
Supra Owner's Manual
1-1. NOTES
quality.
Furthermore, the manufacturer has
product monitoring obligations to
meet in line with product liability
law.To fulfilthese obligations, the
vehicle manufacturer requires tech-
nical data from the vehicle. Data
from the vehicle can alsobeused
to check customer warranty claims.
Error and event memories in the
vehicle canbe reset whenany
authorizedToyota retailer or Toyota
authorized repairer, or any reliable
repairer performs repair or servic-
ing work.
Depending on the vehicle equip-
ment, the following comfort and
individual settings can be saved in
the vehicle and modified or reset at
any time.
These include, for example:
• Setting for the seat position.
•Suspension and climate control
settings.
Data can be imported into the vehi-
cle entertainment and communica-
tion systemif required, for example
via a smartphone.
Depending on the vehicle equip-
ment, this data includes:
• Multimedia data such as music,
films or photos for playback in an
integrated multimedia system.
• Address book data for use in
conjunction with an integrated
hands-free system or an inte-
grated navigation system.
•Entered navigation destinations.
•Data on the use of Internet ser-
vices.
This data may be saved locally in
the vehicle orisfound on a device
that has been connected to the
vehicle, for example a smartphone,
USB stickor MP3 player. If this
data issaved in the vehicle, itcan
be deleted at any time.
This data is only transmitted to third
parties if expressly requested in the
course of using online services.
The transfer depends on the set-
tings selected forusing the ser-
vices.
Depending on the equipment,
mobile devices connected to the
vehicle, for example smartphones,
can becontrolled viathe vehicle
controls.
Sound and images from the mobile
device can be played back and dis-
played through the multimedia sys-
tem. Certain information is
transferred to the mobile device at
the same time. Depending on the
type of integration, this includes
position data and other general
vehicle information, for example.
This optimises the way in which
Data entry anddatatransfer
into the vehicle
General
Integration of mobile devices
Supra_OM_General_OM99U69E

13
1
Supra Owner's Manual
1-1. NOTES
NOTES
selected apps, for example naviga-
tion or music playback, work.
There isnofurtherinteraction
between the mobile device and the
vehicle, for example activeaccess
to vehicle data.
How the data is processed further
is determined by the provider of the
particular app being used. The
range of possible settings depends
on the respective app and the oper-
ating system of the mobile device.
If the vehiclehas a wirelessnet-
work connection, this enables data
to be exchanged between the vehi-
cle and other systems. The wire-
less network connection is
established via an in-vehicle trans-
mitter and receiver unit or via per-
sonal mobile devices brought into
the vehicle, for example
smartphones. This wireless net-
workconnection enables 'online
functions' to be used. These
include online services and apps
supplied bythe vehiclemanufac-
turerorby otherproviders.
Where online servicesfrom the
vehicle manufacturer arecon-
cerned, the relevant functionsare
described in the appropriate place,
for example the Owner's Manual or
manufacturer's website. The rele-
vant legal information pertaining to
dataprotection is also provided.
Personal data may be used to per-
form online services. Data is
exchanged over a secure connec-
tion, forexamplewiththe IT sys-
tems of the vehicle manufacturer
intended for thispurpose.
Any collection, processing and use
of personal data above and beyond
thatneeded to provide the services
must always be based on legal per-
mission, a contractual arrange-
ment orconsent. Itis also possible
to activate or deactivate the data
connection as a whole. Excluded
from this are functions and services
which are required by law, for
example emergencycall systems.
When using online services from
other providers, these services are
the responsibility ofthe relevant
provider and subject to their data
privacyconditions and terms of
use. The vehicle manufacturer has
no control over the content
exchanged when using these ser-
vices. Information on the way in
which personal data is collected
and used in relation to services
from third parties, the scope of such
data and its purpose, can be
obtained from the relevant service
Services
General
Services from the vehicle manu-
facturer
Services from other providers
Supra_OM_General_OM99U69E

14
Supra Owner's Manual
1-1. NOTES
provider.
The eCall emergency call system
required by law enables manual or
automatic emergency callsto be
issued in the event of accidents, for
example.
The emergency calls are answered
by the public rescue coordination
centre.
Information on the eCall on-board
statutory emergency call system,
which isbased on a 112 emergency
call, its operation and its functions,
see page 352.
The eCall service based on a 112
emergency call is a public service
of general interestand is provided
free of charge.
If a serious accident occurs, the
eCall statutory emergencycall sys-
tem is activated automatically by
on-board sensors asstandard.It is
also triggered automatically if the
vehicle isequipped with an intelli-
gent emergency call system that
failsto workin the event of a seri-
ous accident.
TheeCall statutoryemergency call
system can also be triggered man-
ually if required.
If a critical system failure occurs
thatwouldput the eCall statutory
emergency call system out of oper-
ation, the vehicle occupants receive
a warning, see page 353.
The eCall statutoryemergency call
system processes personal data in
accordance with the following regu-
lations:
•Protection of personal data:Reg-
ulation 2016/679/EU of the Euro-
pean Parliament and of the
Council.
•Protection of personal data:
Directive 2002/58/EC ofthe
European Parliament and of the
Council.
Personal data is only processed for
the purposeof transmitting eCall
emergency callsto the standard-
ised European emergency call
number 112.
The eCall statutoryemergency call
system operates via mobile com-
munications through the SIM card
installed in the vehicle. The SIM
card isnot permanentlyconnected
to the mobile telephone network;
rather, it remains connected only as
long asthe emergency call is
active.
Statutory emergency call
system
Principle
General
Information on data processing
SIMcard
Supra_OM_General_OM99U69E

15
1
Supra Owner's Manual
1-1. NOTES
NOTES
TheeCall statutoryemergency call
system may only collect and pro-
cess the following data:
•The vehicle identification number
for rapidly identifying the vehicle,
for example the model.
• Vehicle type, for example car.
•Typeof vehicledrive, forexam-
ple petrol or diesel,forassessing
the risks involved in a rescue, for
example the risk of firecaused
by fuel.
• The vehicle's position at the time
of the accident, its last three
locations and the driving direc-
tioninorderto locate the vehicle
faster whenonverycomplex
route sections, for example.
• Log file for automatic system
activation and its time stamp.
•Control information, which tells
rescue services whether the
emergency call was triggered
automatically or manually, for
example.
•Atime stamp for determining the
time of the accident in orderto
optimise rescue services deploy-
mentplans.
• The driving direction for estab-
lishing which side of the car-
riageway is concerned, for
example.
The authorities of the state in
whose territory the eCall system
emergency call is made determine
the emergency call coordination
centres that will receive and pro-
cess the statutory emergency call.
The eCall statutoryemergency call
system ensures that the data con-
tained in the system memory can-
not be accessed outside the
system beforeanemergency callis
triggered.
The data collected for the eCall
statutory emergency call system is
only saved inthe vehicle and sent
to the rescue coordination centre
when an emergency call is trig-
gered.
The eCall statutoryemergency call
system ensures that itcannot be
traced and there is no permanent
tracking during normal operation.
The eCall statutory emergency call
system ensures thatthe data in the
internalsystemmemoryisdeleted
automatically and continuously.
Data relating to the vehicle's loca-
tion isoverwritten continuously in
the internal system memoryso the
last three vehicle locations needed
for the system to function normally
are always available and no more.
The activity data log of the eCall
statutory emergency call system is
retained for no longer than is nec-
essary to handle the eCall emer-
gency call and under no
circumstances for any longer than
13 hours after the eCall emergency
Data types and their recipients
Dataprocessing configuration
Supra_OM_General_OM99U69E

16
Supra Owner's Manual
1-1. NOTES
call was triggered.
The individual affected by data pro-
cessing, for example the vehicle
owner, has the right to access the
data and can request that data con-
cerning himor herthat isnot pro-
cessed in accordancewiththe
statutory regulations be corrected,
deleted orblocked as applicable.
Everytime data is corrected,
deleted or blocked in line with these
regulations, the third parties to
whom the data was transmitted
must be informed, provided that
this can bedone ata reasonable
cost.
The individual affected by data pro-
cessing has the right to complain to
the relevant data protection body if
he or she believes that hisor her
rights have been violated by having
that personal data processed.
For matters relating to access
rights, contactany authorized
Toyota retailer or Toyota authorized
repairer,or any reliablerepairer.
Theautomatic emergency callsys-
tem enables manual or automatic
emergency callsto be issued in the
event of accidents, for example.
The emergency callsare answered
by an emergencycall centre
appointed by the vehicle manufac-
turer.
In addition to the automatic emer-
gency call system, the eCall statu-
tory emergency call system is
present in the vehicle and isactive
depending on the situation.
The vehicle owner has the right to
use either the automatic emer-
gency callsystem orthe eCall stat-
utoryemergency callsystem.
Information on operating the auto-
matic emergency call system and
its functions,see page 352.
The automatic emergencycall sys-
tem processes personal data in
accordance with the following regu-
lations:
•Protection of personal data:
Directive 95/46/ECof the Euro-
pean Parliament and of the
Council.
•Protection of personal data:
Directive 2002/58/EC of the
European Parliamentand of the
Council.
The Toyota SupraConnect contract
concluded for this function, as well
as the relevant laws, ordinances
and directives of the European Par-
liament and the European Council
provide the legal basis for the acti-
Rights of individuals affected by
data processing
Automatic emergency call
system
Principle
Legal basis
Supra_OM_General_OM99U69E

17
1
Supra Owner's Manual
1-1. NOTES
NOTES
vation and function of the intelligent
emergency call system.
Therelevant ordinances and direc-
tives govern the protection of indi-
viduals in termsof processing
personal data.
The automatic emergency call sys-
tem processes personal data in
accordance withEuropean direc-
tives on the protection of personal
data.
Theautomatic emergency callsys-
tem processes personal data only
with the vehicle owner's consent.
The automatic emergency call sys-
tem and other services with addi-
tional benefits may only process
personal data with the expresscon-
sent of the individual affected by
data processing, for example the
vehicle owner.
The automatic emergency call sys-
tem operates via mobile communi-
cations through the SIM card
installedin the vehicle. The SIM
card is permanently logged into the
mobile telephone networkso a con-
nection can be established quickly.
The data is sent to the vehicle man-
ufacturer in the event of an emer-
gency.
The vehicle manufacturer also uses
the data sent as part of an emer-
gency call to improve product and
service quality.
Onlythe providerof the mobile tele-
phone network is able to determine
the position of the vehicle based on
mobiletelephone mastlocations.
The networkoperatoris not able to
link the vehicle identification num-
berto the telephone numberofthe
installed SIM card. Only the vehicle
manufacturer is able to link the
vehicle identification number to the
telephone number ofthe installed
SIM card.
The log data for emergency calls is
saved in a vehicle memory. The
oldest log data is regularly deleted.
The log data includes information
on when and where an emergency
call was issued, for example.
In exceptional cases,the log data
can be read out from the vehicle
memory. It isusually only possible
for log data to be read out with a
court orderand ifthe corresponding
devices aredirectly connected to
thevehicle.
The system has been designed so
thatan emergencycall is triggered
automatically following an accident
of a certain severity, which is
SIM card
Improving quality
Position determination
Log data for emergency calls
Automatic emergency call
Supra_OM_General_OM99U69E

18
Supra Owner's Manual
1-1. NOTES
detected by the sensors in the vehi-
cle.
If an emergency call is made by the
automatic emergency callsystem,
the same information is conveyed
to the appointed emergencycall
centreas is normally conveyed to
the public rescue coordination cen-
tre by the eCall statutory emer-
gency callsystem.
Furthermore, the automaticemer-
gency call system also conveys the
following additional information to
an emergency call centre appointed
by the vehicle manufacturer and,
where applicable, to the publicres-
cue coordination centre:
• Accident data, for example the
direction of the collision as
detected bythe vehicle sensors
in order to facilitate the rescue
services deployment plans.
• Contact data, for example the
telephone number of the
installed SIM card and the
driver's telephone number, if
available, so that those involved
in the accident can be contacted
quickly ifnecessary.
The data relating to an emergency
call that has been placed is trig-
gered in the vehicle. The data con-
tains information about the
emergency call, forexample the
place and time it was issued.
The emergency call centre saves
audio recordings of the emergency
call.
Audio recordings of the customer
are saved for 24 hours, in case
detailsof the emergency callneed
to be analysed. After that, the audio
recordings are deleted. Audio
recordings of the emergency call
centre employee are saved for 24
hours for quality assurance pur-
poses.
The data obtained in the context of
an automatic emergency call is only
used to process the emergency
call. If legallyobliged to do so, the
vehicle manufacturer will disclose
the data it has processed and,
where applicable, still has saved.
The ownerof a vehicle equipped
with an automatic emergency call
system and the eCallstatutory
emergency call system has the
right to use the on-board eCall sys-
tem instead of the automatic emer-
gency call.
For deactivation requests, contact
any authorized Toyota retailer or
Toyota authorized repairer, or any
reliable repairer.
The eCall statutory emergency call
Sent information
Data storage
Disclosure of personal data
Statutoryemergencycall system
Supra_OM_General_OM99U69E