Toyota Matrix 2012 Operating manual

WARRANTY &
MAINTENANCE GUIDE
www.toyota.com
If your name or address has changed or you purchased your Toyota as a used vehicle, please complete and mail the attached card, even if your warranty coverage has expired. This will enable Toyota to contact you with important product or safety updates concerning your vehicle. If the card is no longer attached, please call the Toyota Customer Experience Center at [phone].
00505-12WMG-MAT
Printed in U.S.A. 12/11
11-TCS-04876
MATRIX
2012
Check one: Same owner, name and/or address has changed New owner, purchased vehicle used
Same owner, additional driver who should receive product/safety updates
Mr. Mrs. Ms. Miss Dr.
First name M.I. Last name
Company name
Street address or P.O. Box Apt. or suite number
City State Zip code
–
This information is obtained solely for the use of Toyota Motor Sales, U.S.A., Inc. Toyota occasionally sends special promotional offers to registered owners. Check here if you prefer not to receive these offers.
Vehicle Identification Number (required to process change) Mo. Day Year
/ /
Effective date of this information
Primary phone number
– –
Alternate phone number
– –
E-mail address
EVV
OWNER INFORMATION CHANGE FORM
Check here if address below is for company
11-TCS-04876_WarrMaintGuide_Matrix_1_0F_lm.indd 1 12/6/11 8:42 PM

CUSTOMER LOYALTY WC13 TOYOTA MOTOR SALES USA INC PO BOX 2991 TORRANCE CA 90509-9809
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T
hank you for purchasing a Toyota
vehicle. We know you have many
options when considering which
vehicle to buy, and we appreciate your
decision to select Toyota.
We want you to enjoy owning your Toyota
as much as you enjoy driving it. This
booklet is designed to help. Here you’ll
find information on Toyota’s warranty
coverage and maintenance recommenda-
tions for your vehicle. There are two
easy-to-follow sections: one for warranty
and one for maintenance. The tab on the
side of each page identifies the section
you are in.
For more information about our vehicles,
our company or the products and services
available for your vehicle, please visit
Toyota’s official Web site,
www.toyota.com.
We wish you many miles of safe and
pleasurable driving, and we look forward
to serving you in the years ahead.
Welcome to the Toyota family!
Welcome to the Toyota Family
1
2012 (MAT) 2012 (MAT)

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WARRANTY INFORMATION
Introduction
Satisfaction Down the Road 4
The Immobilizer Key 5
Transportation Assistance 7
If You Need Assistance 8
Warranty Coverages at a Glance 10
Your Warranties in Detail
General Warranty Provisions 11
New Vehicle Limited Warranty 12
Federal Emission Control Warranty 16
California Emission Control Warranty 22
Tire Limited Warranty 28
Your Responsibilities
Operation and Maintenance 29
Obtaining Warranty Service 31
Table of Contents
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MAINTENANCE INFORMATION
Introduction
The Importance of Scheduled Maintenance 32
Maintaining Your Warranty 33
Maintenance Log
Using the Maintenance Log Charts 34
Schedule A — 2AZ-FE Engines 36
Schedule B — 2ZR-FE Engines 52
Explanation of Maintenance Items 68
Vehicle Identification 72
Table of Contents
3

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A
t Toyota, our top priority is always
our customers. We know your
Toyota is an important part of your
life and something you depend on every
day. That’s why we’re dedicated to building
products of the highest quality and
reliability.
Our excellent warranty coverage is
evidence that we stand behind the quality
of our vehicles. We’re confident — as you
should be — that your Toyota will provide
you with many years of enjoyable driving.
To further demonstrate our commitment to
our customers’ satisfaction, occasionally
we may establish a special policy
adjustment to pay for specific repairs that
are no longer covered by warranty. When
we establish such a policy adjustment, we
mail details to all applicable owners we
have on record. That’s why it’s important
to send in the card at the back of this
booklet if you change your address or if
you’ve purchased this vehicle from a
previous owner.
To provide you with added protection
against unexpected service costs, we offer
Toyota Extra Care vehicle service
agreements and Toyota Auto Care pre-paid
maintenance programs. Both offer plans to
meet a wide variety of needs. Your
dealership can help you select the plan
that’s best for you.
Our goal is for every Toyota customer to
enjoy outstanding quality, dependability
and peace of mind throughout their
ownership experience. We want you to be
a satisfied member of the Toyota family
for many miles to come.
Pages 5–31 of this booklet describe
the terms of Toyota warranty coverage
as well as general owner
responsibilities. The scheduled
maintenance section describes your
vehicle’s maintenance requirements. Be
sure to review this information
carefully, since proper maintenance is
required to ensure that warranty
coverage remains intact.
All information in this booklet is the latest
available at the time of publication and,
with the exception of the emission control
warranties, is subject to change without
notice.
Satisfaction Down the Road
WARRANTY
4 Introduction

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THE NEW WORLD OF
ANTI-THEFT TECHNOLOGY
This Toyota vehicle may be equipped with
an electronic “immobilizer” anti-theft
system. When the key is inserted into the
ignition switch it transmits an electronic
code to an immobilizer computer. The
engine will only start if the code in the key
matches the code in the immobilizer. If the
code does not match, the immobilizer
disables the ignition and fuel systems.
While an exact physical copy of the key
will open the door and allow retrieval of
items locked in the vehicle, it won’t start
the vehicle unless the key has the same
code as the immobilizer.
SECURITY
For security purposes, access to key
codes and service procedures for
electronically registering replacement keys
is restricted. Only a Toyota dealer or
certain bonded/registered independent
locksmiths can generate replacement keys.
The Immobilizer Key
WARRANTY
Introduction 5

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REPLACING THE KEY
Upon purchase, each vehicle should have
two master keys and an aluminum tag
with a key-code imprinted on it.
To generate a fully functional replacement
key (one that will both open the doors and
start the engine), one of the master keys
is required. To make a key that will open
the door for retrieval of items locked
inside the vehicle, the aluminum key-code
tag can be used. If a master key or the
aluminum key-code tag is not available, a
Toyota dealer or certain registered
locksmiths can obtain the key code from a
restricted-access database. These
businesses can also access a service
utility to reprogram the immobilizer if all
registered master keys have been lost. If a
Toyota dealer is not available, please refer
to www.aloa.org to find a
bonded/registered locksmith who performs
high security key service.
KEEPING THE KEY SAFE
Replacing an immobilizer key may be
costly. It is advisable to keep a spare
master key and the aluminum key-code
tag in a safe place. If you record the
key-code in more than one place, do not
record it in a way that can be easily
identified and associated with the vehicle.
It is wise to keep a copy of the key-code
outside of the vehicle.
If the vehicle was delivered with less than
two keys and the aluminum key-code tag,
consider having the Toyota dealer or a
qualified independent automotive
locksmith make a duplicate key before you
need it.
The Immobilizer Key
WARRANTY
6 Introduction

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W
e realize that your confidence in
the quality and reliability of our
products was a key factor in
your decision to buy a Toyota. We also
know how disruptive the loss of
transportation can be to your daily routine.
That’s why we’re pleased to offer you the
benefits of our Transportation Assistance
Policy.
Under this policy, you are eligible for
transportation assistance if your Toyota
must be kept overnight for
warranty-covered repairs. The policy
applies when your vehicle must be kept
overnight for any of the following reasons:
•The warranty repairs will take longer
than one day to complete.
•The warrantable condition requires
extensive diagnosis.
•The parts needed for the warranty
repairs are not readily available and
your vehicle is inoperative or unsafe
to drive.
The policy does not apply when warranty
repairs can be completed in one day but
the vehicle must be kept overnight due to
dealer or owner scheduling conflicts.
The Transportation Assistance Policy
applies for the duration of the New Vehicle
Limited Warranty. The policy applies to all
2012 model-year Toyotas sold and
serviced by authorized Toyota dealerships
in the mainland United States and Alaska.
For further details, please consult your
Toyota dealer.
Transportation Assistance
WARRANTY
Introduction 7

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B
oth Toyota and your Toyota dealer
are dedicated to serving your
automotive needs. Your complete
satisfaction is our first priority. Should you
have a problem or concern — either
during or after the warranty period —
please take the following steps to ensure
the quickest possible response:
Step 1
Discuss the situation with a dealership
manager, such as the service manager or
customer relations manager. In most
cases, a satisfactory solution can be
reached at this step.
Step 2
If the dealership does not address your
concern to your satisfaction, call the
Toyota Customer Experience Center at
[phone].
Please have the following information
ready when you call:
•Your Toyota’s vehicle identification
number (located on the driver’s side
corner of the dashboard, under the
window)
•Current mileage on your vehicle
•Name of your Toyota dealership
A Toyota customer relations representative
will assist you in working with the
dealership to find a satisfactory solution.
Step 3
If your concern has still not been resolved
to your satisfaction, Toyota offers
additional assistance through the Dispute
Settlement Program, a dispute resolution
program administered by the National
Center for Dispute Settlement. The
purpose of the Dispute Settlement
Program is to resolve disputes through
arbitration — a process by which two
parties authorize an independent third
party to hear and resolve a dispute. The
program is informal and free of charge. To
request that your case be reviewed
through the program, complete the
customer claim form in the
Owner’s
Warranty Rights Notification
booklet
(found in your glove box) and mail it to:
National Center for Dispute Settlement
P.O. Box 688
Mt. Clemens, MI 48046
If you would like to request a customer
claim form, call the Toyota Customer
Experience Center at [phone].
When you call, please have your vehicle
identification number, the current mileage
on your Toyota and the names of your
selling and servicing dealerships.
If You Need Assistance
WARRANTY
8 Introduction

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California residents: Toyota offers you
assistance through an arbitration program
called the California Dispute Settlement
Program (CDSP). A brochure about the
program is found in your glove box. For
additional information, call the Toyota
Customer Experience Center at (800)
331-4331. You may also contact the CDSP
directly at [phone]. Failure to use
the CDSP may affect your rights and
remedies under California’s “Lemon Laws.”
Important: You must use the Dispute
Settlement Program (or, in California,
the CDSP) before seeking remedies
through a court action pursuant to the
Magnuson-Moss Warranty Act. You
may also be required to use the
Dispute Settlement Program or CDSP
before seeking remedies under the
“Lemon Laws” of your state. Please
check the appropriate page of the
Owner’s Warranty Rights Notification
booklet for the requirements applicable
to your state.
This information about the Dispute
Settlement Programs is correct as of the
date of printing. However, the programs
may be changed without notice. For the
most current information about the
programs, call the Toyota Customer
Experience Center at [phone].
If You Need Assistance
WARRANTY
Introduction 9

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Warranty Coverages at a Glance
WARRANTY
10 Introduction

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Who Is the Warrantor
The warrantor for these limited warranties
is Toyota Motor Sales, U.S.A., Inc.
(“Toyota”), 19001 South Western Avenue,
Torrance, California 90509-2991, a
California corporation.
Which Vehicles Are Covered
These warranties apply to all 2012 model
year Matrix vehicles distributed by Toyota
that are originally sold by an authorized
dealer in the United States and normally
operated or touring in the United States,
U.S. territories or Canada. Warranty
coverage is automatically transferred at no
cost to subsequent vehicle owners.
Multiple Warranty Conditions
This booklet contains warranty terms and
conditions that may vary depending on the
part covered. A warranty for specific parts
or systems, such as the Powertrain
Warranty or Emission Performance
Warranty, is governed by the coverage set
forth in that warranty as well as the
General Warranty Provisions.
When Warranty Begins
The warranty period begins on the
vehicle’s in-service date, which is the first
date the vehicle is either delivered to an
ultimate purchaser, leased, or used as a
company car or demonstrator.
Repairs Made at No Charge
Repairs and adjustments covered by these
warranties are made at no charge for parts
and labor.
Parts Replacement
Any needed parts replacement will be
made using new or remanufactured parts.
The decision whether a part should be
repaired or replaced will be made by the
servicing Toyota dealership and/or Toyota.
Parts scheduled to be replaced as required
maintenance are warranted until their first
replacement only.
Limitations
The performance of necessary repairs and
adjustments is the exclusive remedy under
these warranties or any implied warranties.
Toyota does not authorize any person to
create for it any other obligation or liability
in connection with this vehicle.
Any implied warranty of merchantability
or fitness for a particular purpose is
limited to the duration of these written
warranties. Some states do not allow
restrictions on how long an implied
warranty lasts, so this limitation may not
apply to you.
Your Rights Under State Law
These warranties give you specific legal
rights. You may also have other rights that
vary from state to state.
General Warranty Provisions
WARRANTY
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WHAT IS COVERED AND
HOW LONG
Basic Warranty
This warranty covers repairs and
adjustments needed to correct defects in
materials or workmanship of any part
supplied by Toyota, subject to the
exceptions indicated under “What Is Not
Covered” on pages 13-14.
Coverage is for 36 months or
36,000 miles, whichever occurs first, with
the exception of wheel alignment and
wheel balancing, which are covered for
12 months or 20,000 miles, whichever
occurs first.
Powertrain Warranty
This warranty covers repairs needed to
correct defects in materials or
workmanship of any component listed
below and in the next column and
supplied by Toyota, subject to the
exceptions indicated under “What Is Not
Covered” on pages 13-14.
Coverage is for 60 months or
60,000 miles, whichever occurs first.
Engine
Cylinder block and head and all internal
parts, timing gears and gaskets, timing
chain/belt and cover, flywheel, valve
covers, oil pan, oil pump, engine mounts,
turbocharger housing and all internal
parts, supercharger housing and all
internal parts, engine control computer,
water pump, fuel pump, seals and gaskets.
Transmission and Transaxle
Case and all internal parts, torque
converter, clutch cover, transmission
mounts, transfer case and all internal
parts, engine control computer, seals and
gaskets.
Front-Wheel-Drive System
Final drive housing and all internal parts,
axle shafts, drive shafts, constant velocity
joints, front hub and bearings, seals and
gaskets.
Rear-Wheel-Drive System
Axle housing and all internal parts,
propeller shafts, U-joints, axle shafts, drive
shafts, bearings, supports, seals and
gaskets.
Restraint Systems Warranty
This warranty covers repairs needed to
correct defects in materials or
workmanship of any seatbelt or air bag
system supplied by Toyota, subject to the
exceptions indicated under “What Is Not
Covered” on pages 13-14.
Coverage is for 60 months or
60,000 miles, whichever occurs first.
For vehicles sold and registered in the
state of Kansas, the warranty for seatbelts
and related components is 10 years,
regardless of mileage.
New Vehicle Limited Warranty
WARRANTY
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Corrosion Perforation Warranty
This warranty covers repair or replacement
of any original body panel that develops
perforation from corrosion (rust-through),
subject to the exceptions indicated under
“What Is Not Covered” on pages 13-14.
Coverage is for 60 months, regardless of
mileage.
For information on how to protect your
vehicle from corrosion, see the section
entitled “Corrosion Prevention and
Appearance Care” in the
Owner’s Manual.
Towing
When your vehicle is inoperable due to
failure of a warranted part, towing service
to the nearest authorized Toyota dealership
is covered.
WHAT IS NOT COVERED
This warranty does not cover damage or
failures resulting directly or indirectly from
any of the following:
•Fire, accidents or theft
•Abuse or negligence
•Misuse — for example, racing or
overloading
•Improper repairs
•Alteration or tampering, including
installation of non-Genuine Toyota
Accessories
•Lack of or improper maintenance,
including use of fluids other than
those specified in the
Owner’s Manual
•Installation of non-Genuine Toyota
Parts
•Airborne chemicals, tree sap, road
debris (including stone chips), rail
dust, salt, hail, floods, wind storms,
lightning and other environmental
conditions
•Water contamination
This warranty also does not cover the
following:
Tires
Tires are covered by a separate warranty
provided by the tire manufacturer. See
page 28.
Normal Wear and Tear
Noise, vibration, cosmetic conditions and
other deterioration caused by normal wear
and tear.
New Vehicle Limited Warranty
WARRANTY
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Maintenance Expense
Normal maintenance services such as:
•Engine tune-ups
•Replacement of fluids and filters
•Lubrication
•Cleaning and polishing
•Replacement of spark plugs and fuses
•Replacement of worn wiper blades,
brake pads/linings and clutch linings
Vehicles With Altered Odometer
Failure of a vehicle on which the odometer
has been altered so that actual vehicle
mileage cannot be readily determined.
Salvage or Total-Loss Vehicles
Any vehicle that has ever been issued a
“salvage” title or similar title under any
state’s law; or has ever been declared a
“total loss” or equivalent by a financial
institution or insurer, such as by payment
for a claim in lieu of repairs because the
cost of repairs exceeded the cash value of
the vehicle. This exclusion does not apply
to the emission control warranties.
Incidental Damages
Incidental or consequential damages
associated with a vehicle failure. Such
damages include but are not limited to
inconvenience; the cost of transportation,
telephone calls and lodging; the loss of
personal or commercial property; and the
loss of pay or revenue.
Disclaimer of Extra Expenses and
Damages
The performance of necessary repairs
and adjustments is the exclusive
remedy under this warranty or any
implied warranty. Toyota does not
authorize any person to create for it
any other obligation or liability in
connection with this vehicle. Toyota
shall not be liable for incidental or
consequential damages resulting from
breach of this written warranty or any
implied warranty. Any implied warranty
of merchantability or fitness for a
particular purpose is limited to the
duration of this written warranty,
except in states where this limitation is
not allowed.
New Vehicle Limited Warranty
WARRANTY
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DISPUTE RESOLUTION
If a dispute arises regarding your warranty
coverage, please follow the steps
described under “If You Need Assistance”
on pages 8-9. Please note that you must
use the Dispute Settlement Program (or, in
California, the CDSP) before seeking
remedies through a court action pursuant
to the Magnuson-Moss Warranty Act. You
may also be required to use the Dispute
Settlement Program or CDSP before
seeking remedies under the “Lemon Laws”
of your state. Please check the appropriate
page of the
Owner’s Warranty Rights
Notification
booklet (located in your glove
box) for the requirements applicable to
your state.
New Vehicle Limited Warranty
WARRANTY
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WHAT IS COVERED AND
HOW LONG
Emission Defect Warranty
Toyota warrants that your vehicle:
•Was designed, built and equipped to
conform at the time of sale with
applicable federal emissions
standards.
•Is free from defects in materials and
workmanship that may cause the
vehicle to fail to meet these standards.
Federal regulations require that this
warranty be in effect for two years or
24,000 miles from the vehicle’s in-service
date, whichever occurs first. However,
under the terms of the Basic Warranty,
Toyota provides coverage of three years or
36,000 miles, whichever occurs first.
Specific components may have longer
coverage under the terms of the
Powertrain Warranty. Additionally,
components marked “8/80” in the parts
list on pages 17–18 have coverage of
eight years or 80,000 miles, whichever
occurs first.
Emission Performance Warranty
Some states and localities have
established vehicle inspection and
maintenance (I/M) programs to encourage
proper vehicle maintenance. If an
EPA-approved I/M program is in force in
your area, you are eligible for Emission
Performance Warranty coverage.
Under the terms of the Emission
Performance Warranty and federal
regulations, Toyota will make all necessary
repairs if both of the following occur:
•Your vehicle fails to meet applicable
emissions standards as determined by
an EPA-approved emissions test.
•This failure results or will result in
some penalty to you — such as a fine
or denial of the right to use your
vehicle — under local, state or federal
law.
This warranty is in effect for two years or
24,000 miles from the vehicle’s in-service
date, whichever occurs first. Additionally,
components marked “8/80” in the parts
list on pages 17–18 have coverage of
eight years or 80,000 miles, whichever
occurs first.
Federal Emission Control Warranty
WARRANTY
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WHAT IS NOT COVERED
These warranty obligations do not apply to
failures or noncompliance caused by:
•The use of replacement parts not
certified in accordance with
aftermarket parts certification
regulations.
•The use of replacement parts not
equivalent in quality or design to
original equipment parts.
Provisions under the “What Is Not
Covered” section of the New Vehicle
Limited Warranty also apply to this
warranty.
WARRANTY PARTS LIST
Air Conditioning System
•Compressor
•Condenser
•Evaporator
•Associated Parts
Air/Fuel Metering System
•Air/fuel ratio feedback control system
•Cold-start enrichment system
•Deceleration control system
•Electronic fuel injection system
components
–Airflow sensor
– Engine control module (8/80)
– Throttle body
– Other components
Air Induction System
•Intake manifold and intake air surge
tank
Catalyst System
• Catalytic converter and protector (8/80)
•Constricted fuel filler neck
•Exhaust manifold
•Exhaust pipe (manifold to catalyst
and/or catalyst to catalyst)
Evaporative Control System
•Charcoal canister
•Diaphragm valve
•Fuel filler cap
•Fuel tank
•Vapor liquid separator
8/80 = Covered for eight years or 80,000 miles, whichever occurs first.
Federal Emission Control Warranty
WARRANTY
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Exhaust Gas Recirculation
(EGR) System
•EGR gas temperature sensor
•EGR valve
•Associated parts
Ignition System
•Distributor and internal parts
•Ignition coil and ignitor
•Ignition wires
•Spark plugs*
Positive Crankcase Ventilation
(PCV) System
•Oil filler cap
•PCV valve or orifice
Other Parts Used in Above
Systems
•Data link connector (8/80)
•Hoses, clamps, fittings, tubing and
mounting hardware
•Malfunction indicator light and bulb
(8/80)
•Pulleys, belts and idlers
•Sealing gaskets and devices
•Sensors, solenoids, switches and
valves
MAINTENANCE
You are responsible for performance of
the required maintenance indicated in the
Owner’s Manual and this booklet. Toyota
will not deny a warranty claim solely
because you do not have records to show
that you maintained your vehicle. However,
any failure or noncompliance caused by
lack of maintenance is not covered by this
warranty.
When maintenance and repairs are paid
for by you, these services may be
performed by you or by any automotive
service provider you choose. Toyota will
not deny a warranty claim solely
because you used a service provider
other than a Toyota dealership for
maintenance and repairs. However, any
failure or noncompliance caused by
improper maintenance or repairs is not
covered by this warranty.
* Warranted until first required maintenance under terms of the California Emission Control Warranty.
8/80 = Covered for eight years or 80,000 miles, whichever occurs first.
Federal Emission Control Warranty
WARRANTY
18 Your Warranties in Detail