Toyota Venza 2021 User manual

VENZA_OM_OM48K18U_(U)
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Pictorial index Search by illustration
For safety
and security
Make sure to read through them
(Main topics: Child seat, theft deterrent system)
Vehicle status
information and
indicators
Reading driving-related information
(Main topics: Meters, multi-information display)
Before driving
Opening and closing the doors and windows,
adjustment before driving
(Main topics: Keys, doors, seats)
Driving
Operations and advice which are necessary for
driving
(Main topics: Starting hybrid system, refueling)
Interior features Usage of the interior features
(Main topics: Air conditioner, storage features)
Maintenance
and care
Caring for your vehicle and maintenance
procedures
(Main topics: Interior and exterior, light bulbs)
When trouble
arises
What to do in case of malfunction and emergency
(Main topics: 12-volt battery discharge, flat tire)
Vehicle
specifications
Vehicle specifications, customizable features
(Main topics: Fuel, oil, tire inflation pressure)
For owners Reporting safety defects for U.S. owners, and seat
belt, SRS airbag and headlight aim instructions for
Canadian owners
Index Search by symptom
Search alphabetically

2TABLE OF CONTENTS
For your information................... 6
Reading this manual................11
How to search..........................12
Pictorial index ..........................14
1-1. For safe use
Before driving...................24
For safe driving ................25
Seat belts.........................27
SRS airbags.....................31
Front passenger occupant
classification system ......41
Exhaust gas precautions..46
1-2. Child safety
Riding with children..........47
Child restraint systems.....48
1-3. Emergency assistance
Safety Connect ................63
1-4. Hybrid system
Hybrid system features ....68
Hybrid system precautions
.......................................72
1-5. Theft deterrent system
Immobilizer system ..........77
Alarm................................78
Theft prevention labels
(U.S.A.) ..........................80
2-1. Instrument cluster
Warning lights and indicators
.......................................82
Gauges and meters (Vehicles
with 4.2-inch display)......87
Gauges and meters (Vehicles
with 7-inch display).........91
Multi-information display (4.2-
inch display) ...................94
Multi-information display (7-
inch display) ................ 105
Head-up display ............ 116
Energy monitor/consumption
screen.......................... 120
3-1. Key information
Keys .............................. 128
3-2. Opening, closing and lock-
ing the doors
Side doors ..................... 131
Back door ...................... 136
Smart key system.......... 148
3-3. Adjusting the seats
Front seats .................... 155
Rear seats..................... 156
Driving position memory 158
Head restraints.............. 162
3-4. Adjusting the steering
wheel and mirrors
Steering wheel............... 164
Inside rear view mirror... 165
Digital Rear-view Mirror. 166
Outside rear view mirrors
.................................... 177
3-5. Opening, closing the win-
dows
Power windows ............. 179
1For safety and security
2
Vehicle status
information and
indicators
3Before driving

3
TABLE OF CONTENTS
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4-1. Before driving
Driving the vehicle......... 184
Cargo and luggage ....... 191
Vehicle load limits ......... 194
Trailer towing ................ 195
Dinghy towing ............... 195
4-2. Driving procedures
Power (ignition) switch .. 196
EV drive mode .............. 202
Hybrid transmission ...... 204
Turn signal lever ........... 207
Parking brake................ 208
Brake Hold .................... 211
4-3. Operating the lights and
wipers
Headlight switch............ 214
AHB (Automatic High Beam)
.................................... 217
Windshield wipers and
washer......................... 220
Rear window wiper and
washer......................... 224
4-4. Refueling
Opening the fuel tank cap
.................................... 226
4-5. Using the driving support
systems
Toyota Safety Sense 2.0229
PCS (Pre-Collision System)
.................................... 235
LTA (Lane Tracing Assist)
.................................... 243
RSA (Road Sign Assist) 253
Dynamic radar cruise control
with full-speed range ... 256
BSM (Blind Spot Monitor)
.................................... 267
Intuitive parking assist... 276
PKSB (Parking Support
Brake).......................... 283
Parking Support Brake func-
tion (static objects) ...... 287
Parking Support Brake func-
tion (rear-crossing vehicles)
.................................... 293
Driving mode select switch
.................................... 297
Driving assist systems... 298
4-6. Driving tips
Hybrid vehicle driving tips
.................................... 304
Winter driving tips.......... 306
Utility vehicle precautions
.................................... 309
5-1. Using the air conditioning
system and defogger
Automatic air conditioning
system (vehicles with 8-inch
display)........................ 314
Automatic air conditioning
system (vehicles with 12.3-
inch display) ................ 321
Heated steering wheel/seat
heaters/seat ventilators331
5-2. Using the interior lights
Interior lights list ............ 334
5-3. Using the storage features
List of storage features.. 338
4Driving
5Interior features

4TABLE OF CONTENTS
Luggage compartment fea-
tures ............................ 341
5-4. Using the other interior fea-
tures
Toyota multi-operation touch
(vehicle with the 12.3-inch
display)........................ 345
Panoramic fixed moon roof
with one-touch frosted glass
control ......................... 347
Other interior features ... 349
Garage door opener...... 361
6-1. Maintenance and care
Cleaning and protecting the
vehicle exterior............ 370
Cleaning and protecting the
vehicle interior............. 373
6-2. Maintenance
Maintenance requirements
.................................... 377
General maintenance.... 379
Emission inspection and
maintenance (I/M) programs
.................................... 381
6-3. Do-it-yourself maintenance
Do-it-yourself service precau-
tions............................. 383
Hood ............................. 385
Positioning a floor jack .. 386
Engine compartment..... 388
12-volt battery ............... 394
Tires .............................. 397
Tire inflation pressure ... 412
Wheels .......................... 414
Air conditioning filter...... 415
Cleaning the hybrid battery
(traction battery) air intake
vent and filter............... 417
Wiper insert replacement
.................................... 421
Electronic key battery.... 425
Checking and replacing fuses
.................................... 427
Headlight aim ................ 430
Exterior lights................. 431
7-1. Essential information
Emergency flashers....... 434
If your vehicle has to be
stopped in an emergency
.................................... 435
If the vehicle is trapped in ris-
ing water...................... 436
7-2. Steps to take in an emer-
gency
If your vehicle needs to be
towed........................... 437
If you think something is
wrong........................... 440
If a warning light turns on or a
warning buzzer sounds 442
If a warning message is dis-
played.......................... 453
If you have a flat tire...... 457
If the hybrid system will not
start ............................. 464
If you lose your keys...... 466
If the fuel filler door cannot be
opened ........................ 466
6Maintenance and care 7When trouble arises

5
TABLE OF CONTENTS
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8
9
If the electronic key does not
operate properly.......... 467
If the 12-volt battery is dis-
charged ....................... 469
If your vehicle overheats 474
If the vehicle becomes stuck
.................................... 478
8-1. Specifications
Maintenance data (fuel, oil
level, etc.).................... 480
Fuel information ............ 488
Tire information ............. 490
8-2. Customization
Customizable features .. 500
8-3. Initialization
Items to initialize ........... 514
9-1. For owners
Reporting safety defects for
U.S. owners................. 516
Seat belt instructions for
Canadian owners (in
French)........................ 517
SRS airbag instructions for
Canadian owners (in
French)........................ 518
Headlight aim instructions for
Canadian owners (in
French)........................ 525
What to do if... (Trouble-
shooting) ..................... 528
Alphabetical Index ........ 531
8Vehicle specifications
9For owners
Index

6
Please note that this manual
applies to all models and
explains all equipment, including
options. Therefore, you may find
some explanations for equip-
ment not installed on your vehi-
cle.
All specifications provided in this
manual are current at the time of
printing. However, because of
the Toyota policy of continual
product improvement, we
reserve the right to make
changes at any time without
notice.
Depending on specifications,
the vehicle shown in the illustra-
tions may differ from your vehi-
cle in terms of equipment.
Approximately five hours after
the hybrid system is turned off,
you may hear sound coming
from under the vehicle for sev-
eral minutes. This is the sound
of a fuel evaporation leakage
check and, it does not indicate a
malfunction.
A wide variety of non-genuine
spare parts and accessories for
Toyota vehicles are currently
available in the market. You
should know that Toyota does
not warrant these products and
is not responsible for their per-
formance, repair, or replace-
ment, or for any damage they
may cause to, or adverse effect
they may have on, your Toyota
vehicle.
This vehicle should not be modi-
fied with non-genuine Toyota
products. Modification with non-
genuine Toyota products could
affect its performance, safety or
durability, and may even violate
governmental regulations. In
addition, damage or perfor-
mance problems resulting from
the modification may not be cov-
ered under warranty.
The installation of a mobile two-
way radio system in your vehicle
could affect electronic systems
such as:
Hybrid system
Multiport fuel injection sys-
tem/sequential multiport fuel
injection system
For your information
Main Owner’s Manual
Noise from under vehicle
after turning off the hybrid
system
Accessories, spare parts
and modification of your
Toyota
Installation of a mobile
two-way radio system

7
Toyota Safety Sense 2.0
Anti-lock brake system
SRS airbag system
Seat belt pretensioner system
Be sure to check with your
Toyota dealer for precautionary
measures or special instructions
regarding installation of a mobile
two-way radio system.
High voltage parts and cables
on the hybrid vehicles emit
approximately the same amount
of electromagnetic waves as the
conventional gasoline powered
vehicles or home electronic
appliances despite of their elec-
tromagnetic shielding.
Unwanted noise may occur in
the reception of the mobile two-
way radio.
The vehicle is equipped with
sophisticated computers that will
record certain data, such as:
• Engine speed/ Electric motor
speed (traction motor speed)
• Accelerator status
• Brake status
• Vehicle speed
• Operation status of the driving
assist systems
• Images from the cameras
Your vehicle is equipped with
cameras. Contact your
Toyota dealer for the location
of recording cameras.
The recorded data varies
according to the vehicle grade
level and options with which it is
equipped.
These computers do not record
conversations or sounds, and
only record images outside of
the vehicle in certain situations.
Data Transmission
Your vehicle may transmit the data
recorded in these computers to
Toyota without notification to you.
Data usage
Toyota may use the data recorded
in this computer to diagnose mal-
functions, conduct research and
development, and improve quality.
Toyota will not disclose the
recorded data to a third party
except:
• With the consent of the vehicle
owner or with the consent of the
lessee if the vehicle is leased
• In response to an official request
by the police, a court of law or a
government agency
• For use by Toyota in a lawsuit
• For research purposes where the
data is not tied to a specific vehi-
cle or vehicle owner
Recorded image information
can be erased by your Toyota
dealer.
The image recording function can
be disabled. However, if the func-
tion is disabled, data from when the
system operates will not be avail-
able.
To learn more about the vehi-
Vehicle data recording

8
cle data collected, used and
shared by Toyota, please visit
www.toyota.com/privacyvts/.
If your Toyota has Safety Con-
nect and if you have subscribed
to those services, please refer to
the Safety Connect Telematics
Subscription Service Agreement
for information on data collected
and its usage.
To learn more about the vehi-
cle data collected, used and
shared by Toyota, please visit
www.toyota.com/privacyvts/.
This vehicle is equipped with an
event data recorder (EDR). The
main purpose of an EDR is to
record, in certain crash or near
crash-like situations, such as an
air bag deployment or hitting a
road obstacle, data that will
assist in understanding how a
vehicle’s systems performed.
The EDR is designed to record
data related to vehicle dynamics
and safety systems for a short
period of time, typically 30 sec-
onds or less.
The EDR in this vehicle is
designed to record such data
as:
How various systems in your
vehicle were operating;
Whether or not the driver and
passenger safety belts were
buckled/fastened;
How far (if at all) the driver
was depressing the accelera-
tor and/or brake pedal; and,
How fast the vehicle was trav-
eling.
These data can help provide a
better understanding of the cir-
cumstances in which crashes
and injuries occur.
NOTE: EDR data are recorded
by your vehicle only if a non-triv-
ial crash situation occurs; no
data are recorded by the EDR
under normal driving conditions
and no personal data (e.g.,
name, gender, age, and crash
location) are recorded. How-
ever, other parties, such as law
enforcement, could combine the
EDR data with the type of per-
sonally identifying data rou-
tinely acquired during a crash
investigation.
To read data recorded by an
EDR, special equipment is
required, and access to the
vehicle or the EDR is needed. In
addition to the vehicle manufac-
turer, other parties, such as law
enforcement, that have the spe-
cial equipment, can read the
information if they have access
to the vehicle or the EDR.
Usage of data collected
through Safety Connect
(U.S.mainland only)
Event data recorder

9
Disclosure of the EDR data
Toyota will not disclose the data
recorded in an EDR to a third party
except when:
• An agreement from the vehicle’s
owner (or the lessee for a leased
vehicle) is obtained
• In response to an official request
by the police, a court of law or a
government agency
• For use by Toyota in a lawsuit
However, if necessary, Toyota
may:
• Use the data for research on
vehicle safety performance
• Disclose the data to a third party
for research purposes without
disclosing information about the
specific vehicle or vehicle owner
The SRS airbag and seat belt
pretensioner devices in your
Toyota contain explosive chemi-
cals. If the vehicle is scrapped
with the airbags and seat belt
pretensioners left as they are,
this may cause an accident such
as fire. Be sure to have the sys-
tems of the SRS airbag and seat
belt pretensioner removed and
disposed of by a qualified ser-
vice shop or by your Toyota
dealer before you scrap your
vehicle.
Special handling may apply,
See www.dtsc.ca.gov/
hazardouswaste/perchlorate.
Your vehicle has components
that may contain perchlorate.
These components may include
the airbags, seat belt preten-
sioners, wireless remote control
batteries, and the batteries in
the tire pressure warning valve
and transmitters.
Scrapping of your Toyota
Perchlorate Material
WARNING
■General precautions while
driving
Driving under the influence: Never
drive your vehicle when under the
influence of alcohol or drugs that
have impaired your ability to oper-
ate your vehicle. Alcohol and cer-
tain drugs delay reaction time,
impair judgment and reduce coor-
dination, which could lead to an
accident that could result in death
or serious injury.
Defensive driving: Always drive
defensively. Anticipate mistakes
that other drivers or pedestrians
might make and be ready to avoid
accidents.
Driver distraction: Always give
your full attention to driving. Any-
thing that distracts the driver,
such as adjusting controls, talking
on a cellular phone or reading can
result in a collision with resulting
death or serious injury to you,
your occupants or others.

10
WARNING
■General precaution regarding
children’s safety
Never leave children unattended
in the vehicle, and never allow
children to have or use the key.
Children may be able to start the
vehicle or shift the vehicle into
neutral. There is also a danger
that children may injure them-
selves by playing with the side
windows, or other features of the
vehicle. In addition, heat build-up
or extremely cold temperatures
inside the vehicle can be fatal to
children.

11
Reading this manual
Explains symbols used in
this manual
Symbols in this manual
Symbols Meanings
WARNING:
Explains something
that, if not obeyed,
could cause death or
serious injury to people.
NOTICE:
Explains something
that, if not obeyed,
could cause damage to
or a malfunction in the
vehicle or its equip-
ment.
Indicates operating or
working procedures.
Follow the steps in
numerical order.
Symbols in illustrations
Symbols Meanings
Indicates the action
(pushing, turning, etc.)
used to operate
switches and other
devices.
Indicates the outcome
of an operation (e.g. a
lid opens).
Symbols Meanings
Indicates the compo-
nent or position being
explained.
Means Do not, Do not
do this, or Do not let
this happen.

12
■Searching by name
Alphabetical index: P.531
■Searching by installation
position
Pictorial index: P.14
■Searching by symptom or
sound
What to do if... (Troubleshoot-
ing): P.528
■Searching by title
Table of contents: P.2
How to search

13

14 Pictorial index
Pictorial index
■Exterior
The shape of the headlights may differ depending on the grade, etc.
Side doors ..........................................................................P.131
Locking/unlocking ................................................................P.131
Opening/closing the side windows.......................................P.179
Locking/unlocking by using the mechanical key ..................P.467
Warning messages ..............................................................P.453
Back door ...........................................................................P.136
Locking/unlocking ................................................................P.137
Opening from inside the cabin .............................................P.138
Opening from outside...........................................................P.137
Warning messages ..............................................................P.453
Outside rear view mirrors .................................................P.177
Adjusting the mirror angle ....................................................P.177
Folding the mirrors ...............................................................P.178
Defogging the mirrors ..................................................P.316, 323
Windshield wipers .............................................................P.220
A
B
C
D

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Pictorial index
To prevent freezing (windshield wiper de-icer)*...........P.319, 329
Precautions against car wash
(Rain-sensing windshield wipers)*.......................................P.371
Replacing the wiper insert ...................................................P.421
Fuel filler door ....................................................................P.226
Refueling method.................................................................P.226
Fuel type/fuel tank capacity .................................................P.481
Tires ....................................................................................P.397
Tire size/inflation pressure ...................................................P.485
Winter tires/tire chain ...........................................................P.306
Checking/rotation/tire pressure warning system ..................P.397
Coping with flat tires.............................................................P.457
Hood....................................................................................P.385
Opening ...............................................................................P.385
Engine oil .............................................................................P.482
Coping with overheat ...........................................................P.474
Warning messages ..............................................................P.453
Headlights...........................................................................P.214
Parking lights .....................................................................P.214
Daytime running lights ......................................................P.214
Turn signal lights ...............................................................P.207
Side marker lights..............................................................P.214
Tail lights/stop lights .........................................................P.214
Tail lights ............................................................................P.214
License plate lights............................................................P.214
Back-up lights
Shifting the shift lever to R ...................................................P.205
Exterior lights for driving
(Replacing: P.431)
E
F
G
H
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J
K
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M
N
O
P

16 Pictorial index
*: If equipped

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Pictorial index
■Instrument panel
Power switch ......................................................................P.196
Starting the hybrid system/changing the modes ..................P.196
Emergency stop of the hybrid system..................................P.435
When the hybrid system will not start ..................................P.464
Warning messages ..............................................................P.453
Shift lever............................................................................P.204
Changing the shift position...................................................P.205
Precautions against towing ..................................................P.437
When the shift lever does not move.....................................P.205
Meters .............................................................................P.87, 91
Reading the meters/adjusting the instrument panel light
.............................................................................P.87, 90, 91, 94
Warning lights/indicator lights ................................................P.82
When the warning lights come on........................................P.442
Multi-information display ............................................P.94, 105
Display ...........................................................................P.94, 105
A
B
C
D

18 Pictorial index
Energy monitor.....................................................................P.120
When the warning messages are displayed ........................P.453
Turn signal lever ................................................................P.207
Headlight switch ................................................................P.214
Headlights/parking lights/tail lights/
license plate lights/daytime running lights............................P.214
Windshield wiper and washer switch ..............................P.220
Rear window wiper and washer switch ...........................P.224
Usage...........................................................................P.220, 224
Adding washer fluid..............................................................P.393
Warning messages ..............................................................P.453
Emergency flasher switch.................................................P.434
Fuel filler door opener switch ...........................................P.227
Hood lock release lever.....................................................P.385
Tilt and telescopic steering control switch .....................P.164
Adjustment ...........................................................................P.164
Driving position memory*1....................................................P.158
Air conditioning system ............................................P.314, 321
Usage...........................................................................P.314, 321
Rear window defogger .................................................P.316, 323
Audio Plus*1, 2
Premium Audio*1, 2
*1:If equipped
*2:Refer to “NAVIGATION AND MULTIMEDIA SYSTEM OWNER’S MAN-
UAL”.
E
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Pictorial index
■Switches
Driving position memory switches*1................................P.159
“ODO TRIP” switch ........................................................P.89, 93
Instrument panel light control switch ..........................P.90, 94
Automatic High Beam switch ...........................................P.217
VSC OFF switch .................................................................P.299
Camera switch*1, 2
Windshield wiper de-icer switch*1............................P.319, 329
Heated steering wheel switch*1 ........................................P.331
Power back door switch....................................................P.138
Window lock switch ...........................................................P.181
Outside rear view mirror switches ...................................P.177
Door lock switches ............................................................P.134
Power window switches....................................................P.179
*1:If equipped
*2:Refer to “NAVIGATION AND MULTIMEDIA SYSTEM OWNER’S MAN-
UAL”.
A
B
C
D
E
F
G
H
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J
K
L
M

20 Pictorial index
Meter control switches ................................................P.95, 105
Vehicle-to-vehicle distance switch...................................P.262
Cruise control switches
Dynamic radar cruise control with full-speed range .............P.256
Audio remote control switches*
LTA (Lane Tracing Assist) switch ....................................P.248
Phone switch*
Talk switch*
*: Refer to “NAVIGATION AND MULTIMEDIA SYSTEM OWNER’S MAN-
UAL”.
A
B
C
D
E
F
G