Trend Micro HOME NETWORK 1.1 User manual

Home Network
Security Services
Version 1.1

Trend Micro Incorporated reserves the right to make changes to this document and to the
products described herein without notice. The Trend Micro™Home Network Security Services
User’s Guide introduces the main features of the software and provides installation
instructions. Trend Micro recommends reading this guide in its entirety prior to installing or
using the software.
NOTE: A license to Trend Micro Software usually includes the right to product updates,
pattern file updates, and basic technical support for one (1) year from the date of purchase
only. After the first year, Maintenance must be renewed on an annual basis at Trend Micro’s
then-current Maintenance fees.
Trend Micro, the Trend Micro t-ball logo, and TrendLabs are trademarks or registered
trademarks of Trend Micro, Incorporated. All other product or company names may be
trademarks or registered trademarks of their owners.
Copyright© 2005 Trend Micro Incorporated. All rights reserved. No part of this publication
may be reproduced, photocopied, stored in a retrieval system, or transmitted without the
express prior written consent of Trend Micro Incorporated.
Document Part No.: THEM12189/50121
Release Date: July 2005
Protected by U.S. Patent No. 5,951,698

Chapter 7
Contents
Chapter 1: Trend Micro Home Network Security Services: Overview
Trend Micro dashboard ...................................................................... 1-1
Trend Micro Internet Security ............................................................ 1-1
Router-based Parental Controls ......................................................... 1-2
System Requirements ......................................................................... 1-2
Chapter 2: Installing Home Network Security
Installing the Trend Micro Dashboard ............................................... 2-1
Installing the dashboard: troubleshooting ............................................ 2-2
Activating Your Free Services ........................................................... 2-4
Registering a Trend Micro customer account ....................................... 2-4
Installing Trend Micro Internet Security .............................................. 2-8
Registering Trend Micro Internet Security ......................................... 2-10
Configuring Router-Based Parental Controls .................................. 2-12
Chapter 3: Renewing Your Services
Chapter 4: Using the Trend Micro Dashboard
Starting the Dashboard ....................................................................... 4-1
Using the Service Summary Screen ................................................... 4-1
Renew your services ......................................................................... 4-2
Download Trend Micro Internet Security ............................................ 4-2
Log in to the router setup screen ......................................................... 4-2
Access your Trend Micro customer account ........................................ 4-3
Scan your computer for viruses .......................................................... 4-3
Get technical support ......................................................................... 4-3
Get antivirus and computer security information .................................. 4-3
Change your user account ................................................................... 4-4
Using Security Scan and Anti-Spyware ............................................. 4-5
Generating a Security Scan report and removing spyware ..................... 4-5
Generating a network-wide security report .......................................... 4-7
Vulnerabilities and corrective actions................................................... 4-8
Risk assessment criteria ................................................................... 4-10
Using the Parental Controls screen ................................................... 4-11

Chapter 5: Using Parental Controls
Parental Controls: General Mode .......................................................5-2
Parental Controls: Per-User Mode ......................................................5-2
Content Blocking Categories ..............................................................5-3
Chapter 6: Getting Support
Help with Home Network Security Services ......................................6-1
Help with Trend Micro Internet Security ...........................................6-2

1-1
Chapter 1
Trend Micro™Home Network Security
Services: Overview
Trend Micro, in cooperation with leading router manufacturers, has designed the first
complete security solution for home networks. Trend Micro Home Network Security has three
components: the Trend Micro dashboard, Trend Micro Internet Security, and router-based
Parental Controls.
Trend Micro dashboard
After you activate your services, the dashboard is free for unlimited use. From the dashboard,
you can:
• Scan your computer and entire network for security vulnerabilities
• View individual computer and network-wide security reports
• Detect and remove spyware
• View attempts to access Web content restricted by Parental Controls
• Purchase subscriptions for Parental Controls and Trend Micro Internet Security
Trend Micro Internet Security
You can install Trend Micro Internet Security on up to ten computers and try it free for 60
days. This award-winning program has powerful features including:
• Real-time and scheduled scanning to detect and remove viruses, spyware, Trojans, and
other Internet threats
• Personal firewall
• Network intruder detection
•Anti-spam

Trend Micro™Home Network Security Services: Overview
1-2
Router-based Parental Controls
Parental Controls help prevent home network users from accessing inappropriate Web content.
This service is free for 60 days. When you register your free trial of Trend Micro Internet
Security, your Parental Controls 60-day trial is extended to one year.
System Requirements
Following are the minimum hardware and software requirements for running Trend Micro
Home Network Security Services:
•Intel
TM PentiumTM 233MHz or equivalent processor
• 64MB of RAM
• 256MB of available hard disk space
• A broadband Internet connection
• A router from a Trend Micro certified partner
• MicrosoftTM WindowsTM 98
• Microsoft Internet Explorer version 5.5
Note: The Trend Micro dashboard requires Microsoft Internet Explorer version 5.5 or later. If you
are using a non-Microsoft browser or an earlier version of Internet Explorer, please install
Internet Explorer 5.5 or later before continuing.

2-1
Chapter 2
Installing Home Network Security
This chapter has the following sections:
•Installing the Trend Micro Dashboard on page 2-1
•Activating Your Free Services on page 2-4
•Configuring Router-Based Parental Controls on page 2-12
Note: Before installing Home Network Security, remove any existing antivirus and Internet security
programs. Running multiple antivirus and security programs will slow your system down.
Installing the Trend Micro Dashboard
To install the dashboard:
1. Make sure your computer is connected to the router and your Internet connection is
working. Open an Internet Explorer browser window. In the address bar, type:
http://tmss.trendmicro.com/dashboard
2. A screen picturing your router appears. Click Continue. The ActiveXTM download screen
appears.
3. If a security warning message box opens, click Install or Ye s to continue. In Windows XP,
a yellow information bar may appear at the top of the screen. To continue, click the yellow
bar and then click Install ActiveX control.
After a few seconds, the Trend Micro dashboard appears. Figure 2-1 shows the dashboard’s
Home screen.

Installing Home Network Security
2-2
FIGURE 2-1. The Trend Micro dashboard Home screen
Note: To protect your entire network, install the dashboard on all of your computers.
Installing the dashboard: troubleshooting
Installing the dashboard requires downloading the Trend Micro ActiveX control. If you are
unable to download the ActiveX control, please check your Internet Explorer security settings.
The Trend Micro ActiveX control is a "signed" ActiveX control, meaning it has a digital
signature authenticating Trend Micro as the author. Your Internet Explorer default security
settings permit the downloading of signed ActiveX downloads.
To restore your Internet Explorer default security settings:
1. On the Internet Explorer Tools menu, click Internet Options. The Internet Options box
opens.
2. Click the Security tab, and then click Custom Level. The Security Settings box opens.

Installing Home Network Security
2-3
3. Choose the following settings:
4. Click OK to close the Security Settings box. Click OK again to close the Internet Options
box.
To install the dashboard after restoring your default security settings, type the following URL
in the browser’s address bar:
http://tmss.trendmicro.com/dashboard
A screen picturing your router appears. Click Continue. The ActiveX download screen
appears.
If a security warning message box opens, click Install or Ye s to continue. In Windows XP, a
yellow information bar may appear at the top of the screen. Click the yellow bar, and then
click Install ActiveX control.
After a few seconds, the Trend Micro dashboard will appear.
Setting Choose
Download signed ActiveX controls Prompt
Script ActiveX control marked safe for scripting Enable
Run ActiveX controls and plug-ins Enable
Java permissions High safety
Active scripting Enable
Scripting of Java applets Enable

Installing Home Network Security
2-4
Activating Your Free Services
Before you activate your services:
• the dashboard's Security Scan and Anti-Spyware services are free for 60 days
• Trend Micro Internet Security and Parental Controls are not available
After you activate your services:
• the dashboard's Security Scan and Anti-Spyware services are free for unlimited use
• Trend Micro Internet Security is free for 60 days
• the Parental Controls service is free for 60 days, extended to one year when you register
your free trial of Trend Micro Internet Security
Activation requires three simple steps:
1. Registering a Trend Micro customer account on page 2-4
2. Installing Trend Micro Internet Security on page 2-8
3. Registering Trend Micro Internet Security on page 2-10
Note: To receive the Parental Controls service free for one year, download Trend Micro Internet
Security and register your Internet Security trial subscription.
Registering a Trend Micro customer account
To register a Trend Micro account:
1. Start the dashboard by clicking Trend Micro Security Services in the Start menu or
the icon in your browser’s toolbar.
2. Click the Service Summary tab. The Service Summary screen appears (Figure 2-2).

Installing Home Network Security
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FIGURE 2-2. The dashboard’s Service Summary screen
3. On the Service Summary screen, click Activate My Services. The Three Easy Steps
screen appears. Click Next. The account registration screen appears (Figure 2-3).

Installing Home Network Security
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FIGURE 2-3. The account registration screen
4. On the account registration screen, type your name, email address, and other required
information, and then click Next. The Check Information screen appears.
Note: If you already have a Trend Micro customer account, type your user ID and password,
click Log in Now, and then click Next.

Installing Home Network Security
2-7
5. If the information on the screen is correct, click Submit. The Registration Sent screen
appears.
6. To return to the dashboard, click Continue. Close the dashboard window.
Trend Micro sends a verification message to the email address you entered as your user ID. To
activate your account, click the link in this message.
Note: Trend Micro does not activate your account until you click the link in the verification
message.
When you click the link in the verification message, the Account Activated screen appears
(Figure 2-4).
FIGURE 2-4. The Account Activated screen
The Account Activated screen shows your Trend Micro Internet Security serial number.
Please write it down, as you will need it to install the program. Click Download Now. The
Download Now screen appears (Figure 2-5).
Please proceed to the next section, Installing Trend Micro Internet Security.

Installing Home Network Security
2-8
Installing Trend Micro Internet Security
From the Download Now screen (Figure 2-5), you can download Trend Micro Internet
Security to all of the computers on your network.
FIGURE 2-5. The Download Now screen
Note: To access the Download Now screen at any time, click the Trend Micro Internet Security
download link on the dashboard’s Service Summary screen.
To install Trend Micro Internet Security:
1. On the Download Now screen, click Start Download & Install. A file download message
box opens.
2. Click Run or Open, and then wait while Setup downloads the installation files. If a
second message box opens asking "Do you want to run this software?", click Run. After
downloading the files, the Location to Save Files screen appears.
3. To save the installation files in the default location, click Next. To change the location,
click Change, specify a new location, and then click Next. The license agreement screen
appears.
4. Read the license agreement. If you accept the terms, click I accept the terms in the
license agreement, and then click Next. Setup scans the system memory, boot sector, and
critical files. After scanning, the Registration Information screen appears (Figure 2-6).
Note: When you activated your account, Trend Micro sent you a second email message. This
message contains your Trend Micro Internet Security serial number.

Installing Home Network Security
2-9
FIGURE 2-6. The Registration Information screen
5. Type the required information, and then click Next. The Installation Location screen
appears.
6. To install Trend Micro Internet Security in the default location, click Next. To change the
location, click Change, specify a new location, and then click Next. The Installation Type
screen appears.
7. For best results, select Full and click Next. The Configuration Type screen appears. Select
Recommended and click Next. The Ready to Install screen appears.
8. Click Install. When installation completes, click Yes to restart your computer.
After restarting your computer, please proceed to the next section: Registering Trend Micro
Internet Security.

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Registering Trend Micro Internet Security
After installing Internet Security, register your software to get free updates to scanning
components during the trial period, and free use of Parental Controls for one year. Registration
is done only once, and covers up to ten computers.
To register Trend Micro Internet Security:
1. Click Trend Micro PC-cillin Internet Security in the Start menu or the icon at the
bottom-right corner of your desktop. The main Internet Security screen appears.
2. Click Updates and Registration, and then click Registration. The Registration screen
appears (Figure 2-7).
FIGURE 2-7. The Registration screen
3. Click Register Now. The Account Confirmed screen appears (Figure 2-8).

Installing Home Network Security
2-11
FIGURE 2-8. The Account Confirmed screen
The Account Confirmed screen shows your Trend Micro Internet Security serial number and
the expiration date of your trial subscription. To purchase an annual subscription now, click
Upgrade Now.
To protect your entire network, install Trend Micro Internet Security on all of your computers.
To install Trend Micro Internet Security on additional computers:
1. Install the Trend Micro dashboard. (See Installing the Trend Micro Dashboard on page
2-1.)
2. Start the dashboard, click the Service Summary tab, and then click the Trend Micro
Internet Security download link on the Service Summary screen. The Download Now
screen appears.
3. Click Start Download & Install, and then follow the on-screen instructions to install the
program.
Note: Use the same serial number each time you install Trend Micro Internet Security. You can
install the program on up to ten computers using this serial number.

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Configuring Router-Based Parental Controls
Parental Controls are configured on your router's setup screen. To access this screen, click the
dashboard's Service Summary tab, click Log in to the router setup screen, and then type
your router's user name and password. On the setup screen, locate the Parental Controls
configuration area.
Note: After making changes on the router setup screen, click Apply to save changes.
There are four main steps to configure Parental Controls:
1. Choose General or Per-User mode.In General mode, all users have the same access
profile. Per-User mode allows you to choose a different access profile for each user on the
network. In Per-User mode, all users must log in before accessing the Internet.
2. Choose an access profile. The access profile determines the type of content that Parental
Controls will block. You can choose one of the predefined profiles or create a custom
profile. In General mode, the profile you choose applies to all users. In Per-User mode,
you can choose a different profile for each user. To give a specified user unrestricted
Internet access, choose the "No Restrictions" profile.
3. Set a Parental Controls bypassing password (General mode only). This password allows
users to view blocked Web pages. You can also use this password on the dashboard's
Parental Controls screen to override Parental Controls for a specified period.
4. Choose whether to enable Parental Controls all the time, or according to a specified
schedule.
For detailed information on configuring Parental Controls, refer to the instructions on your
router's setup screen.

3-1
Chapter 3
Renewing Your Services
After you activate your services, Anti-Spyware and Security Scan are free for unlimited use,
and Trend Micro Internet Security and Parental Controls are free for a trial period. Before the
trial period ends, renew your Internet Security and Parental Controls services by purchasing
annual subscriptions online at the Trend Micro Customer Care Center.
To renew your services at the Customer Care Center:
1. On the dashboard's Service Summary screen, click Buy/Renew. A window appears,
asking "Do you have a prepaid or promotional subscription code?"
2. If you have purchased a prepaid subscription, or if a prepaid subscription was included
with your router, click Ye s . Follow the on-screen instructions to redeem your prepaid
subscription. If you do not have a prepaid subscription, click No. The Customer Care
Center login screen appears (Figure 3-1).
FIGURE 3-1. The Trend Micro Customer Care Center login screen

Renewing Your Services
3-2
3. In the User ID box, type the email address you used to register your customer account. In
the Password box, type the password you chose when you registered your account. Click
Login. The My Products screen appears.
4. In the Group column, select "TMSS". In the Renew/Upgrade column, select the services
you want to renew (Internet Security, Parental Controls).
5. Click Renew/Upgrade Now. The Product Information screen appears.
6. Select a subscription quantity according to the number of computers on your network. For
example, if there are three computers on your home network, select 3-4.
7. Click Buy Now. The Checkout screen appears. Follow the on-screen instructions to
complete your order.