Tripp Lite SmartOnline User manual

Owner’s Manual
1111 W. 35th Street • Chicago, IL 60609 USA
Customer Support: [phone] • Application Services: [phone] • www.tripplite.com
Copyright © 2008 Tripp Lite. All rights reserved. SmartOnline is a trademark of Tripp Lite.
SmartOnline™
Single-Phase 8kVA—10kVA
Intelligent True On-Line UPS Systems (Rackmount/Tower)
• Includes power module, external battery module and PDU
• Detachable PDU features outlets and maintenance bypass switch* • Rackmount and tower adaptable
*An optional detachable hardwire PDU is available; contact Tripp Lite for details.
Not suitable for mobile applications.
Important Safety Warnings
Mounting
Connection
Features
Operation
Storage and Service
Warranty and Warranty Registration
Español/Français
2
3
5
8
13
16
16
17/33
Optional Connection 9
Manual Bypass Operation 10
WARRANTY
REGISTRATION:
register online today for a
chance to win a FREE Tripp Lite
product—www.tripplite.com/warranty

2
Important Safety Warnings
SAVE THESE INSTRUCTIONS. This manual contains important instructions and warnings that should be followed during the installation and
maintenance of all Tripp Lite SmartOnline Rackmount/Tower UPS Systems and their batteries.
UPS Location Warnings
• Install your UPS indoors, away from excess moisture or heat, direct sunlight, dust and conductive contaminants.
• Install your UPS in a structurally sound area. Your UPS is extremely heavy; take care when moving and lifting the unit.
• Only operate your UPS at indoor temperatures between 32° F and 104° F (between 0° C and 40° C). For best results, keep indoor
temperatures between 62° F and 84° F (between 17° C and 29° C).
• Leave adequate space around all sides of the UPS for proper ventilation.
• Do not install the UPS near magnetic storage media, as this may result in data corruption.
• Do not mount unit with its front or rear panel facing down (at any angle). Mounting in this manner will seriously inhibit the
unit's internal cooling, eventually causing product damage not covered under warranty.
UPS Connection Warnings
• The power supply for this unit must be single-phase rated in accordance with the equipment nameplate. It also must be suitably grounded.
Equipment Connection Warnings
• Use of this equipment in life support applications where failure of this equipment can reasonably be expected to cause the failure of
the life support equipment or to significantly affect its safety or effectiveness is not recommended. Do not use this equipment in the
presence of a flammable anesthetic mixture with air, oxygen or nitrous oxide.
• Connect your UPS power module’s grounding terminal to a grounding electrode conductor.
• The UPS is connected to a DC energy source (battery). The output terminals may be live when the UPS is not connected to an AC supply.
Maintenance Warnings
• Your UPS power module and battery module(s) do not require routine maintenance. Do not open them for any reason. There are no
user-serviceable parts inside.
Battery Warnings
• Do not operate your UPS without connecting it to an external battery module.
• Connect only Tripp Lite battery modules to your UPS power module’s external battery connector.
• Batteries can present a risk of electrical shock and burn from high short-circuit current. Observe proper precautions. Do not dispose
of the batteries in a fire. Do not open the UPS or batteries. Do not short or bridge the battery terminals with any object. Unplug and
turn off the UPS before performing battery replacement. Use tools with insulated handles. There are no user-serviceable parts inside
the UPS. Battery replacement should be performed only by authorized service personnel using the same number and type of batteries
(Sealed Lead-Acid). The batteries are recyclable. Refer to your local codes for disposal requirements or in the USA only call
1-800-SAV-LEAD or 1-800-8-BATTERY (1-800-822-8837) or visit www.rbrc.com for recycling information. Tripp Lite offers a
complete line of UPS System Replacement Battery Cartridges (R.B.C.).Visit Tripp Lite on the Web at www.tripplite.com/support/bat-
tery/index.cfm to locate the specific replacement battery for your UPS.
• Do not open or mutilate the batteries. Released electrolyte is harmful to the skin and eyes, and may be toxic.
• Fuses should be replaced only by factory authorized personnel. Blown fuses should be replaced only with fuses of the same number
and type.
• Service and repair should be done only by trained personnel. During any service work to the UPS, it should be turned off or manually
bypassed via the transformer. Note that potentially lethal voltages exist within this unit as long as the battery supply
is connected.
• Do not connect or disconnect battery module(s) while the UPS is operating from the battery supply or when the detachable PDU is
not in bypass mode.
• During “hot-swap” battery module replacement your UPS will be unable to provide battery backup in the event of a blackout.

3
Mounting (Rack)
4-Post Mounting
1
2
3
A
B
C
F
EG
4
H
Connect the two segments of each shelf Ausing the included attached screws and
wing nuts B. Leave the screws slightly loose so that the shelves can be adjusted in
the next step.
Adjust each shelf to fit your rack, then mount them in the lowest available space of
your rack with the screws, nuts and washers provided C. Note that the support
ledges should face inward. Tighten the wingnuts that connect the shelf segments D
.
Attach mounting ears E to the front mounting holes of your equipment F using
the screws provided G. The ears should face forward.
Using an assistant, lift your equipment and slide it onto the mounting shelves.
Attach your equipment to the rack by passing the screws, nuts and washers
(user-provided) Hthrough its mounting ears and into the rack rails.
To mount your equipment in a 2-post rack, you must purchase a Tripp Lite 2-Post
Rackmount Installation Kit (model: 2POSTRMKITWM, sold separately) for each
module installed. See the Installation Kit's owner's manual for complete mounting
instructions.
Mount your equipment in either a 4-post or 2-post rack or rack enclosure. The user must determine the fitness of hardware and procedures
before mounting. If hardware and procedures are not suitable for your application, contact the manufacturer of your rack or rack enclosure.
The procedures described in this manual are for common rack and rack enclosure types and may not be appropriate for all applications.
Note: The power module and battery module must be installed in separate shelves.
2-Post (Telecom) Mounting
B
D
1
4
2
3

4
Mounting (Tower)
The UPS system is shipped with two sets of plastic feet A and extensions Bthat
can be used to tower mount the UPS’s power module, a battery module and a second
battery module (9U total).
Adjust the feet to a width of 10.25 inches (26 cm) for a UPS power module and
battery module, or to a width of 15.375 inches (39 cm) for three units. Align the feet
in your installation area, approximately 10 inches (26 cm) apart. Have one or more
assistants help you place the units on their sides in the feet. The control panel of
the UPS should be the UPS’s upper corner and face outward.
Rotate the power module’s Control Panel to view it easier while the UPS is tower
mounted. Insert a small screwdriver, or other tool, in the slots on either side of the
Control Panel. Pop the panel out; rotate it; and pop the panel back into place.
1
1
A
B
Mount all modules in an upright, tower position using included base stands. The user must determine the fitness of hardware and procedures
before mounting.
2
2

5
Features
Before installing and operating your UPS, familiarize yourself with the location and function of the features of each component.
Power Module Front Panel Controls
1. LCD DISPLAY: This backlit (16 × 2 character) dot matrix display indicates a wide range of UPS operating conditions and diagnostic
data. It also displays UPS settings and options when the UPS is in setup mode.
2. ON/MUTE BUTTON: Press this button and hold it until you hear a beep to turn the UPS system’s inverter ON. If the UPS’s battery
alarm is sounding, press this button to silence it.
3. SCROLL DOWN/EXIT SETUP BUTTON: This button allows you to browse through different options and power readings on the
LCD display. Momentarily pressing it causes the LCD screen to display a different power reading (see “Operation”, pg. 12). Pressing
it and the SCROLL UP Button together puts the UPS in setup mode, where this button is used to scroll through setup options and to
exit setup mode.
4. SCROLL UP/SELECT BUTTON: This button allows you to browse through different options and power readings on the LCD display.
Momentarily pressing it causes the LCD screen to display a different power reading (see “Operation”, pg. 12). Pressing it and the
SCROLL DOWN Button together puts the UPS in setup mode, where this button is used to select setup options.
5. OFF BUTTON: Press this button until you hear a beep to turn the UPS system’s inverter OFF.
6. O/P (OUTPUT) LED: This green light will illuminate to indicate your UPS is supplying AC power to connected equipment.
7. DC/AC (INVERTER) LED: This green light will illuminate to indicate the UPS’s DC/AC inverter is activated.
8. BYPASS LED: This green light will illuminate when the UPS is providing filtered mains power without engaging its converter or
inverter. If this LED is lit, connected equipment will not receive battery power in the event of a blackout.
9. AC/DC (Converter) LED: This green light will illuminate to indicate the UPS’s AC/DC converter is charging the connected battery
pack(s).
10. BATTERY LED: This red light will illuminate when the UPS is discharging the battery to provide connected equipment with AC
power. An alarm will sound which can be silenced by pressing the ON/MUTE Button. This LED will remain lit after the alarm is
silenced.
11. I/P (INPUT) LED: This green light will illuminate to indicate an AC input supply is present.
12. ACCESS SLOTS: To rotate the controls, insert a flathead screwdriver into these slots and gently lever the panel out. Taking care not
to excessively twist or yank the cables connecting the controls to the rest of the UPS, turn the controls to the desired orientation and
reinsert them.
1
2 3 4 5
68 79
10
11
12 12

6
Features (Rear Panel) see page 7 for feature descriptions
Power Module 1
3
4
567
Battery Module
15
16
Detachable Power Distribution Unit
2
11
99
8
10
12
13
14
Front Rear Left Side

7
Features (Rear Panel) continued
Power Module Feature Description
1. Input Terminal Block: Use these terminals to connect your power module to the detachable PDU.
2. External Battery Connector: Use this to connect one or more Tripp Lite battery modules to the power module. Remove the cover for
access. The power module will not start without a connection to a charged battery module. Refer to the battery module owner’s manual
for connection instructions and safety warnings.
3. Exhaust Fan: This cools and ventilates the inside of the power module.
4. Accessory Slot: Remove the small cover panel to install optional accessories to remotely control and monitor your UPS system. Visit
Tripp Lite on the Web (www.tripplite.com) to learn about available SNMP, network management and connectivity products that may be
installed in this slot.
5. EPO (Emergency Power Off) Port: Used to connect the power module to a contact closure switch to enable emergency power off. See
“Optional Connection” section for details.
6. RS-232 Communication Port: This female DB9 serial port may be used to connect your UPS to a workstation or server. It uses RS-232
protocol to communicate with a connected computer. It is used with Tripp Lite software and the included serial cable to monitor and
manage the UPS remotely over a network and to automatically save open files and shut down equipment during a blackout. See
“Optional Connection” for details.
7. Dry Contact Interface Port: This female DB9 port sends contact-closure signals to indicate line-fail and low-battery status. See
“Optional Connection” for details.
Detachable Power Distribution Unit Feature Description
8. AC Output Receptacles: Accept direct plug-in connection of NEMA L6-30P or NEMA L6-20P equipment plugs.
9. AC Output Breakers: Control output power to the PDU's AC output receptacles.
10.Maintenance Bypass Switch: Permits qualified service personnel to remove the PDU from the power module for routine maintenance
without disrupting power to the load. When this switch is set to BYPASS the load will receive unfiltered AC utility power and no
battery backup power will be available in the event of a blackout. See the “Manual Bypass Operation” section for detailed manual bypass
procedures.
WARNING! For qualified service personnel only. If the complete bypass procedure (see “Manual Bypass Operation,” p. 10) is
not followed, the UPS will not be adequately powered down, presenting a risk of death or serious injury from contact with high
voltage.
11.Utility Input Terminal Block: Use these terminals to connect the PDU to utility power. To access the terminals, unscrew and remove
the terminal block cover.
12.Power Module Input Terminal Box: Use these terminals to connect the PDU to the Power Module.
13.Sliding Cover for Power Module Input Terminals: Slide this cover over the terminals after detaching the PDU from the Power
Module during manual Bypass Operation (p. 10).
14. Input Terminal Block Cable Access: Located on the left side of the PDU.
Battery Module Feature Description
15. Input Connector: Use this connector to daisy chain additional battery modules onto the first. Remove the cover panel for access. Refer
to the battery module owner’s manual for connection instructions and safety warnings.
16. Output Cable: Use this cable to connect the battery module to the power module or to another battery module. The power module will
not start without a connection to a charged battery module. Refer to the battery module owner’s manual for connection instructions and
safety warnings.

8
Attach the PDU to the Power Module and Battery
Module.
Align and connect the PDU's power module input terminals with the terminals
on the back of the Power Module. Secure the PDU to the Power Module with
four screws A. Before proceeding further, ensure that the Bypass Switch is set
to NORMAL. Remove the utility input terminal block cover B.
Hardwire the PDU to a Utility Power Source.
Pass a user-supplied cable through the knockout on the left side of the PDU
C and connect it to the PDU's input terminals D. Replace the terminal block
cover. Connect the other end of the cable to a utility power source.
Connect the battery module to the power module.
Consult the owner’s manual that came with your battery module. Fully insert
the connector on the end of the battery module’s cable Einto the connector
on the rear panel of the power module F. Small sparks may occur; this is
normal. NOTE: the power module does not contain internal batteries and will
not start until a battery module is connected. The battery modules are fully
charged prior to shipping. However, before expecting full backup capability
(particularly if the battery module has been stored for an extended period) after
the UPS system is connected to a utility power source, allow the battery module
to recharge for 12 hours. Once the UPS system is in use, it will charge the bat-
teries and maintain the charge level automatically. If needed, connect addi-
tional battery modules in a daisy-chain with each module’s cable inserted into
the previous module’s connector G.
1
2
2
Connection
• Wiring must be done by a qualified electrician.
• When making wiring connections, observe the cable connection regulations appropriate to your area [e.g. National Electrical Code
(NEC) in the U.S.] at all times. Be sure to install an easily accessible disconnect switch in your installation wiring so you may cut off
the UPS’s AC input during fires and other emergencies. Ensure that cables are fitted with cable sleeves and are secured by connector
clamps. Tighten connections with a torque of not less than 24-28
inch-pounds (2.7-3.2 NM).
• Make sure that your equipment is properly grounded.
• Using cables of improper size may damage your equipment and
cause fire hazards. Choose appropriate cabling and protection
circuits to make wiring connections. Ground conductors must be
the same size and type as the power conductors used.
• Refer to National Electrical Code (NEC) guidelines for proper
wire gauge and output protection circuit requirements.
Connecting Modules to Each Other and to Utility Power and Equipment
Hardwiring Cautions
3
A
1
D
3
B
C
E
F
G
Contacts on Power/Battery Module
WARNING! High Voltage!
Risk of electrical shock!
Due to the presence of high voltage internal
batteries, even without AC present, these
contacts are live!
Do not let these contacts touch any surface!
Contacts on Detachable PDU
WARNING! High voltage!
Risk of electrical shock!
If AC is present and Bypass Switch is set to
"Bypass", these contacts are live!
Do not let these contacts touch any surface!
I/P BYPASS
BATTERYAC/DC DC/AC O/P
OFFON
MUTE SELECT
SETUP
I
H
K
J
4a
Power ON
Turn UPS inverter ON: Press the UPS's “ON” Button I until you hear a
beep to begin inverter operation. Your UPS will perform a brief self-test and
show the results on the LCD Display H. See “Startup Self-Test” in the
“Operation” section for the display sequence.
4
Input and Output Ratings
Maximum Maximum
Rated Rated Typical
Input Input Output Wire
Model Voltage Current Current Size
SU8000RT3U 200-240V 38A 40A 8 AWG
SU8000RT3UHW 200-240V 38A 40A 8 AWG
SU8000RT3U1TF 208V 36A 40A 8 AWG
SU10000RT3U 200-240V 47A 50A 6 AWG
SU10000RT3U2TF 208V 45A 50A 6 AWG

9
Cold Start (optional): To use your UPS as a stand-alone power source when
AC input power is unavailable (i.e. during a blackout), you can “cold start”
your UPS and power connected equipment from the UPS's battery. Your UPS's
battery must be at least partially charged for this operation to succeed. Press
and hold the “ON” Button I until you hear a beep to cold start your UPS. The
LCD Display H will show ON BATTERY MODE. Battery power will begin
discharging. Some electronic equipment may draw more amps during startup;
when cold starting, consider reducing the initial load on the UPS.
Configure UPS output: Put the UPS into bypass mode by holding the OFF
button K down until the UPS beeps, then put the UPS into setup mode by
holding down both of its scroll buttons J at once. Scroll through the setup
options and select the appropriate setting for each of the following options.
Output Voltage: Select 200, 208, 220, 230 or 240V AC.
Output Frequency: The UPS will automatically select 50 or 60 Hz to match
the input.
Economy Mode: The UPS can provide true on-line operation with zero trans-
fer time. It can also operate in a more energy-efficient line-interactive mode.
Select “Economy On” to put the UPS in line-interactive mode. Select
“Economy Off” to put the UPS in on-line mode. After setting these options,
exit the setup mode with the scroll buttons J, then exit bypass mode by hold-
ing the ON button I down until the UPS beeps.
Turn UPS output power ON: Press the ON button I until the UPS beeps.
Turn the UPS Output Circuit Breakers M ON. (The UPS Output Circuit
Breakers are located on the detachable PDU O.) Turn the Manual Bypass
Switch L from BYPASS to NORMAL. The UPS will now provide output
power through its AC outlets N to connected equipment.
Power OFF (optional)
Turn UPS inverter OFF: Press the UPS's “OFF” Button K until you hear a
beep. Your load will still be energized. The inverter is now off, but your UPS
is not fully deactivated. The LCD Display H will show BYPASS MODE
Turn UPS output power OFF: Turn off the Output Circuit Breakers M
located on the detachable PDU O. Your load will no longer be energized, and
the LCD Display will be dark.
M
O
N
L
Connection continued
Plug Your Equipment into the PDU's Outlets.
Your UPS is designed to support electronic equipment only. You will overload
your UPS if the total VA rating for all the equipment you connect exceeds the
UPS's output capacity. Do not connect household appliances or laser printers
to the UPS's outlets. To find your equipment's VA ratings, look on their name-
plates. If the equipment is listed in amps, multiply the number of amps by the
input voltage (240V, 208V or 120V) to determine VA. (Example: 1 amp × 120 =
120 VA).
5
5
4b
Optional Connection
The following connections are optional. Your UPS system will function properly
without these connections.
RS-232 Serial Communication Connection
Use the included cable A to connect the power module's RS-232 port to
the communication port on your computer. This will allow full network
monitoring and control of your UPS system. Install on your computer the
Tripp Lite PowerAlert Software appropriate to your computer's operating
system.
Note: RS-232 serial communications are unavailable for PowerAlert Software
monitoring while the SNMP/WEB Card is installed in the UPS system's accessory slot.
Removing the SNMP/WEB Card from the accessory slot will restore the availability of
RS-232 serial communications for PowerAlert Software monitoring.
1
1a/1b
A
B

10
Manual Bypass Operation(for power module maintenance or replacement)
The UPS system includes a self-contained power/battery module along with an independent, detachable PDU with a bypass switch. This
switch allows qualified service personnel to remove the detachable PDU from the power/battery module for routine maintenance without
disrupting power to connected loads. While this switch is set to “BYPASS”, connected equipment will receive unfiltered AC utility power,
but the equipment will not receive battery power in the event of a blackout.
Note: If desired, an optional hardwire detachable PDU is also available separately from Tripp Lite. Contact Tripp Lite for details.
(Optional: During a hot-swap, the PDU can be housed in the back of the rack configuration using supplied PDU hanger brackets and hard-
ware. See STEP 1 on page 11 for mounting instructions.)
WARNING! For qualified service personnel only. Failure to follow the bypass procedure completely will not adequately power down
the UPS power/battery module, resulting in the continued risk of death or injury from potential contact with high voltage. The
UPS's power/battery module and detachable PDU are extremely heavy. This procedure requires several people to perform.
Contact-Closure Communication Connection
Use a user-supplied contact-closure DB9 cable B to connect the power module's
Dry-Contact port to the communication port on your computer or other equipment.
This will allow basic contact-closure signals to be sent to and from the UPS. Refer
to diagram 1c and table 1d to determine the signals carried by this port. Install on
your computer the Tripp Lite PowerAlert Software appropriate to your computer's
operating system.
EPO Port Connection
This optional feature is only for those applications which require connection to a
facility’s Emergency Power Off (EPO) circuit. When the power module is con-
nected to this circuit, it enables emergency shutdown of the output. Using the
included cable 2a , connect the power module’s EPO port to a user-supplied remote
switch. The pin assignments for the EPO port are shown in diagram 2b . Note: if
there is a short between pins 2 and 3, 2 and 5, 4 and 5, or 3 and 4, the UPS system
will power off.
Internal SNMP/WEB Card Insertion
Remove the small cover panel from the accessory slot to use optional accessories
to remotely monitor and control your UPS. Contact Tripp Lite Customer Support
at [phone] for more information, including a list of available SNMP, net-
work management and connectivity products.
1
2
3
4
5
6
X
12V
X
1K

EPO PIN ASSIGNMENT
2
2a
2b
33
0
12 V
>2 sec


54321
9 8 7 6


NO
COM NC
lm in. > 3.3 mA
BACK-UP REMOTE SHUTDOWN SIGNAL
FROM EXTERNAL
SIGNAL FROM COMPUTER
COM NC
LOW BATTERY
NO
MAXIMUM CAPACITY OF DRY CONTACT: AC250V/3A • DC30V/3A
DRY CONTACT INTERFACE DIAGRAM
UPS
Operating
Mode Pin 8,3 Pin 1,3 Pin 6,3
Normal OPEN OPEN *
Back Up CLOSE * *
Low Battery CLOSE CLOSE *
Fault * * CLOSE
* Inactive: may be in either state
DRY CONTACT INTERFACE TABLE
1c 1d
Optional Connection continued
Note: RS-232 serial communications are unavailable for PowerAlert Software monitoring while the SNMP/WEB Card is installed in the UPS system's accessory
slot. Removing the SNMP/WEB Card from the accessory slot will restore the availability of RS-232 serial communications for PowerAlert Software monitoring.