True North TN20 INSERT User manual

140515-20 TN20 INSERT-A 5055.553-A
INSTALLATION
AND OPERATING
INSTRUCTIONS
Model:
TN20 INSERT
Series: A
SAFETY NOTICE
If this stove is not properly installed, a house
re may result. For your safety, follow
the installation instructions. Contact local
building or re ofcials about restrictions
and installation inspection requirements in
you area.
IMPORTANT:
THESE INSTRUCTIONS ARE TO REMAIN
WITH THE HOMEOWNER
SERIAL #
TESTED and LISTED
to ULC S628 / UL 1482
Meets the U.S. Environmental Protection
Agency's May 2015 Particulate Emission
Standards
©PACIFIC ENERGY FIREPLACE
PRODUCTS LTD. - 2015

2 TN 20 INSERT-A 140515-20
©PACIFIC ENERGY FIREPLACE
PRODUCTS LTD.
Contents
Safety............................................................................................ 3
Dimensions............................................................................................ 3
Clearances ................................................................................... 3
Masonry or Factory Built Fireplace...................................................... 3
Chimney Smoke and Creosote Formation .......................................... 4
Chimney Fires ..................................................................................... 4
Avoiding a Chimney Fire...................................................................... 4
In Case of a Chimney Fire................................................................... 4
Heat Output Calculation ...................................................................... 4
Proper Draft ......................................................................................... 4
Ash Removal ....................................................................................... 4
Disposal of Ashes................................................................................ 4
Operation.................................................................................... 5
Wood Selection ................................................................................... 5
How to Test Your Wood........................................................................ 5
Normal Operation................................................................................ 5
Restarting After Extended or Overnight Burns .................................... 5
Over Firing........................................................................................... 5
Maintenance............................................................................... 6
Blower Maintenance............................................................................ 6
Baffle Tubes/Board Removal ............................................................... 6
Blower Removal .................................................................................. 7
Maintenance Checks ................................................................. 8
Installation.................................................................................. 9
Fireplace Specications ...................................................................... 9
Into a Masonry Fireplace..................................................................... 9
Full Flue Liner - (Required in Canada) ...............................................11
Direct Flue Connection - (USA only) .................................................11
Into a Factory Built Fireplace..............................................................12
Combustion Air ...................................................................................12
Leveling Legs .....................................................................................12
Surround Assembly and Installation ...................................................12
Blower......................................................................................... 13
Blower Operation ..................................................................................13
Electrical Supply ...................................................................................13
Firebrick Installation.................................................................. 14
Troubleshooting......................................................................... 15
Replacement Parts ...............................................................................16
Warranty Information................................................................. 17
Label.....................................................................................................19
PLEASE SAVE THESE INSTRUCTIONS
This manual describes the installation and operation of theTrue North,TN20 INSERT wood heater.This heater meets
the 2015 U.S. Environmental Protection Agency's crib wood emission limits for wood heaters sold after May 15, 2015.
Under specic test conditions this heater has been shown to deliver heat at rates ranging from 10,700 to 32,900 Btu/hr.
NOTE: WE STRONGLY RECOMMEND THAT SMOKE AND CARBON MONOXIDE DETECTORS BE INSTALLED IN THE
AREA WHERE THE HEATER IS TO BE INSTALLED.
If smoke detectors have been previously installed, you may notice that they are operating more frequently. This may be due
to curing of stove paint or fumes caused by accidentally leaving the re door open. Do not disconnect the detectors.
SAFETY NOTICE: If this stove is not properly installed, a house re may result. For your safety, follow the installa-
tion instructions. Contact local building or re officials about restrictions and installation inspection requirements
in you area.
Please read this entire manual before you install and use your new room heater. Failure to follow instructions may result in
property damage, bodily injury, or even death.

140515-20 TN 20 INSERT-A 3
©PACIFICENERGYFIREPLACE
PRODUCTS LTD.
15”
380mm
USA:16”
CANADA: 18” (457mm)
12”
305mm
8”
203mm
8 1/2 ”
216mm
Clearances
Masonry or Factory Built Fireplace
The minimum required clearances to surrounding combustible
materials when installed into a masonry or factory built replace
are listed below and in Fig. #1.
Minimum Clearances to Combustibles
Adjacent Sidewall*........................................12 in.(305 mm)
Side Facing*..............................................8 1/2 in.(216 mm)
*(measured from side of stove)
Mantel / Top Facing
(measured from rebox top) .......................15 in.(380 mm)
Ceiling.
(from base of unit).........................................54 in.(1.37m)
Mantel or Top Facing
Side Facing
Hearth
Adjacent
Wall
Fig. # 1
Safety
READ ALL INSTRUCTIONS BEFORE INSTALLING
AND USING THIS APPLIANCE. FAILURE TO FOLLOW
INSTRUCTIONS MAY RESULT IN PROPERTY DAMAGE,
BODILY INJURY, OR EVEN DEATH.
We strongly recommend that smoke detectors be installed.
If smoke detectors have been previously installed, you may
notice that they are operating more frequently. This may be
due to curing of stove paint or fumes caused by accidentally
leaving the re door open. Do not disconnect the detectors.
If necessary, relocate them to reduce their sensitivity.
SAFETY NOTICE: If this stove is not properly installed, a
house re may result. For your safety, follow the installation
directions. Consult local building or re ofcials about restric-
tions and installation inspection requirements in your area.
The services of a competent installer, certied by the Wood
Energy Technical program (WETT) - in Canada, Hearth Edu-
cation Foundation (HEARTH) - in U.S.A. (or equivalent) are
strongly recommended.
Dimensions
SIDE FACING AND ADJACENT
WALL MEASURED FROM
SIDE OF STOVE
MINIMUM 54” FROM BASE OF
UNIT TO CEILING
MANTEL DISTANCE
MEASURED FROM TOP OF
FIREBOX
36"
914mm
26"
660mm
17 7/8"
455mm
18 5/8"
473mm
20 1/8"
511mm
19 7/8"
505mm
12 1/2"
318mm
21 1/2"
546mm
25 1/8"
640mm
21 3/8"
543mm

4 TN 20 INSERT-A 140515-20
©PACIFIC ENERGY FIREPLACE
PRODUCTS LTD.
Chimney Smoke and Creosote
Formation
When wood is burned slowly, it produces tar and other or-
ganic vapours, which combine with expelled moisture to form
creosote. The creosote vapours condense in the relatively
cool chimney ue of a slow burning re. As a result, creosote
residue accumulates on the ue lining. When ignited, this
creosote makes an extremely hot re. The chimney connec-
tor and chimney should be inspected at least once every two
months during the heating season to determine if a creosote
buildup has occurred. If creosote has accumulated, it should
be removed to reduce the risk of a chimney re.
1. Highest smoke densities and emissions occur when a large
amount of wood is added to a bed of hot coals and the air
inlet is closed. The heated wood generates smoke, but
without ample air, the smoke cannot burn. Smoke-free,
clean burning requires small fuel loads, two or three logs
at a time or 1/4 to 1/2 of a fuel load and leaving the air
inlet relatively wide open, especially during the rst 10 to
30 minutes after each loading, when most of the smoke
generating reactions are occurring. After 30 minutes or
so, the air inlet can be turned down substantially without
excessive smoke generation. Wood coals create very little
creosote-producing smoke.
2. The cooler the surface over which wood smoke is pass-
ing, the more creosote will be condensed. Wet or green
wood contributes signicantly to creosote formation as the
excess moisture that is boiled off cools the re, making
it difcult for the tars and gasses to ignite, thus creating
dense smoke and poor combustion. This moisture-laden
smoke cools the chimney, compounding the problem by
offering the smoke the ideal place to condense.
In summary, a certain amount of creosote is inevitable and
must be lived with. Regular inspection and cleaning is the
solution. The use of dry, seasoned wood and ample combus-
tion air will help to minimize annoying smoke emissions and
creosote buildup.
Chimney Fires
The result of excessive creosote buildup is a chimney re.
Chimney res are dangerous. Temperatures inside the chim-
ney can exceed 2000°F.(1100°C) This causes much higher
than normal temperatures in the chimney and on its exterior
surfaces, thus ignition of nearby or touching combustible ma-
terial is more likely during a chimney re. Proper clearances
are critical during such a re.
Chimney res are easy to detect; they usually involve one or
more of the following:
- Flames and sparks shooting out of the top of the chimney
- A roaring sound
- Vibration of the chimney
Avoiding a Chimney Fire
There are two ways to avoid chimney res:
1. Do not let creosote build up to a point where a big chimney
re is possible.
2. Do not have res in the heater that may ignite chimney
res. These are hot res, such as when burning household
trash, cardboard, Christmas tree limbs, or even ordinary
fuel wood; (eg. with a full load on a hot bed of coals and
with the air inlet wide open for more time than is needed
to completely char a fresh fuel load.)
In Case of a Chimney Fire
1. Prepare to evacuate to ensure everyone’s safety. Have
a well understood plan of action for evacuation. Have a
place outside where everyone is to meet.
2. Close air inlets on stove.
3. Call local re department. Have a re extinguisher handy.
Contact your local re authority for further information on
how to handle a chimney re. It is most important that
you have a clearly understood plan on how to handle a
chimney re.
4. After the chimney re is out, the chimney must be cleaned
and checked for stress and cracking before starting another
re. Also check combustibles around chimney and the roof.
The services of a competent or certied installer, (certied
by the Wood Energy Technical Training program (WETT)
- in Canada, Hearth Education Foundation (HEARTH) - in
U.S.A.,) are strongly recommended.
Heat Output Calculation
Seasoned wood has approximately 7500 BTU’s per pound.
The calculation is as follows:
Experience will give you the right settings for proper com-
bustion and efcient burning. Remember the correct air inlet
setting is affected by variables such as type of wood, outside
temperature, chimney size and weather conditions. With
practice, you will become procient in operating your heater
Proper Draft
1) Draft is the force which moves air from the appliance up
through the chimney. The amount of draft in your chimney
depends on the length of the chimney, local geography,
nearby obstructions and other factors.
2) Too much draft may cause excessive temperatures in the
appliance. An uncontrollable burn or a glowing red stove
part or chimney indicates excessive draft.
3) Inadequate draft may cause backpufng into the room and
plugging of the chimney. Smoke leaking into the room
through appliance and chimney connector joints indicates
inadequate draft.
Ash Removal
Whenever ashes get 3 to 4 inches (75 - 100mm) deep in
your rebox, and when the re has burned down and cooled,
remove excess ashes. Leave an ash bed approximately 1
inch (25mm) deep on the rebox bottom to help maintain a
hot charcoal bed.
Disposal of Ashes
Ashes should be placed in a metal container with a tight t-
ting lid. The closed container of ashes should be placed on
a non-combustible oor or on the ground, well away from all
combustible materials, pending nal disposal. If the ashes
are disposed of by burial in soil or otherwise locally dispersed,
they should be retained in the closed container until all cinders
have thoroughly cooled. Other waste should not be placed
in this container!
Amount of wood in lbs. X 7500BTU’s
Burn rate in Hrs. X .8(80% Avg. Eciency)

140515-20 TN 20 INSERT-A 5
©PACIFIC ENERGYFIREPLACE
PRODUCTS LTD.
Operation
Wood Selection
This heater is designed to burn cordwood only. Higher ef-
ciency and lower emissions generally result when burning
air-dried seasoned hardwoods, as compared to softwoods.
Wood must be properly air dried (seasoned) for six months or
more. Wet or unseasoned wood will cause the re to smoul-
der and produce large amounts of creosote. Wet wood also
produces very little heat and tends to go out often.
DO NOT BURN :
-Salt water wood * -Treated wood
-Wet or green wood -Coal/charcoal
-Garbage* -Solvents
-Lawn clippings/yard waste -Unseasonedwood
-Railroad ties -Manure or animal remains
-Materials containing rubber, including tires
-Materials containing plastic
-Waste petroleum products, paints or paint
thinners, or asphalt products
-Materials containing asbestos
-Construction or demolition debris
-Paper products, cardboard, plywood, or particleboard.
* These materials contain chlorides which will rapidly
destroy metal surfaces and void warranty.
Burning these materials may result in the release of toxic fumes
or render the heater ineffective and cause smoke.
The prohibition against burning these materials does not pro-
hibit the use of re starters made from paper, cardboard, saw
dust, wax and similar substances for the purpose of starting
a re in an affected wood heater.
Do not burn anything but wood. Other fuel, e.g. charcoal,
can produce large amounts of carbon monoxide, a tasteless,
odourless gas that can kill. Under no circumstances should
you attempt to barbecue in this heater.
How to Test Your Wood
Add a large piece of wood to the stove when it has a good
large bed of coals. It is dry if it is burning on more than one
side within one minute. It is damp if it turns black and lights
within three minutes. If it sizzles, hisses and blackens without
igniting in ve minutes it is soaked and should not be burnt.
WARNING: Do not use grates or andirons to elevate the
fuel. Burn directly on the rebricks. Replace broken or
missing bricks. Failure to do so may create a hazardous
condition.
Your TRUE NORTH heater is designed for years of trouble
free operation. Over ring the appliance will shorten the life
of the product. Failure to recitify an over ring condition can
be hazardous and may void the manufacturer’s warranty.
Lighting the Fire
WARNING: Never use chemicals or any other volatile
liquid to start a re.
1) Adjust air control to “High” position(all the way to the left)
and open door.
2) Place crumpled newspaper in the centre of the heater and
criss-cross with several pieces of dry kindling. Add a few
small pieces of dry wood on top.
3) Ignite the paper and leave the door ajar approimately
1/2”(13mm) - 1”(25mm) until the wood kindling is fully
engulfed in ame.
4) After the kindling is fully engulfed add a few small logs.
Close door.
5) Begin normal operation after a good coal base exists
and wood has charred.
Curing of the Paint Finish
To achieve the best nish, the paint on your stove must
be baked on with small res. When burning your stove for
the rst 2-3 times it is very important that the room be well
ventilated. Open all windows and doors. Smoke and fumes
caused by the curing process may cause discomfort to
some individuals.
Normal Operation
WARNING: This wood heater has a manufacturer-set mini-
mum low burn rate that must not be altered. It is against
federal regulations to alter this setting or otherwise oper-
ate this wood heater in a manner inconsistent with the
operating instructions in this manual.
1) Set air control to desired setting. If smoke pours down
across the glass (waterfall effect), this indicates you have
shut the control down too soon or you are using too low a
setting. As every home’s heating needs vary (i.e. insula-
tion, windows, climate, etc.), the proper setting can only
be found by trial and error and should be noted for future
burns.
2) To refuel, adjust air control to “High” position(all the way
to the left), and give the re time to brighten. Open door
slowly, this will prevent backpufng.
3) Use wood of different shape, diameter and length
(recommended 18”(457mm) maximum). Load your wood
and try to place the logs so that air can ow between them.
Always use dry wood.
4) Do not load fuel to a height or in such a manner that would
be hazardous when opening the door.
5) For extended or overnight burns, unsplit logs are preferred.
Remember to char the wood completely on ”High” setting
before adjusting air control for overnight burn.
WARNING: Always keep loading door closed when burn-
ing. This heater is not designed for open door burning.
DO NOT OVERFIRE THIS HEATER: Attempts to achieve
heat output rates that exceed heater design specications
canresultin permanentdamage to theheater and chimney.
Restarting After Extended or Overnight
Burns
1) Open door and rake hot embers towards the front of the
heater. Add a couple of dry, split logs on top of embers,
close door.
2) Adjust air control to “High” position(all the way to the left)
and in just a few minutes, logs should begin burning.
3) After wood has charred, reset air control to desired setting.
4) When burning at a slow rate for extended periods,
occasionally maintain a strong re under supervision for a
couple of hours to remove rebox and chimney of deposits
as well as any of the deposits on the glass.
WARNING: The method described in step #4 is not a
substitute for regular chimney inspections and cleaning.
Over Firing
Over ring can be caused by operating the unit with the door
open, damage to door gaskets allowing excess air to enter
the rebox, the use of kiln dried lumber, mill ends or paper
waste and prolonged or continual use on a high burn setting.
WARNING: No alteration or modication of the combus-
tion air control assembly is permitted. Any tampering will
void warranty and could be very hazardous.

6 TN 20 INSERT-A 140515-20
©PACIFIC ENERGY FIREPLACE
PRODUCTS LTD.
Maintenance
1. Burn wood only, dry and well seasoned. The denser or
heavier the wood when dry, the greater its heat value. This
is why hardwoods are generally preferred. Green or wet
wood will cause a rapid buildup of creosote. If you feel
it is necessary to burn wet or unseasoned wood, do so
only with the air inlet set open enough to maintain a good
strong re and fairly high chimney temperatures. Do not
attempt to burn overnight using green or wet wood. Wet
wood can cause up to 25% drop in heater output, as well
as contributing signicantly to creosote buildup.
WARNING: Never use chemicals or any other volatile
liquid to start a re. Do not burn garbage, or ammable
uids such a gasoline, naptha, or engine oil. We strongly
recommend that smoke detectors be installed.
2. Remove ashes as required Embers can roll out the door
and create a re hazard. Maintain a 1” (25mm) minimum
ash base.
3. If glass becomes darkened through slow burning or poor
wood, it can readily be cleaned with any replace glass
cleaner when stove is cold. Never scrape with an object
that might scratch the glass. The type and amount of
deposit on the glass is a good indication of ue pipe and
chimney buildup. A light brown dusty deposit that is eas-
ily wiped off usually indicates good combustion and dry,
well-seasoned wood and therefore relatively clean pipes
and chimney. On the other hand, a black, greasy deposit
that is difcult to remove is a result of wet and green wood
and too slow a burning rate. This heavy deposit is building
up at least as quickly in the chimney.
WARNING: Only use materials supplied by the manufac-
turer when doing maintenance or replacements.
4. DOOR GASKET - The gasket used by Pacic Energy
(7/8” medium density berglass rope) requires only light
pressure to seal. This will prolong seal life. It is important
that the door seal be maintained in good condition. Pe-
riodically inspect seals and replace if necessary. Follow
instructions included in the TRNO.DGKIT kit obtainable
from your nearest Pacic Energy Dealer.
5. DOOR GLASS - Do not slam loading door or otherwise
impact glass. When closing door, make sure that no logs
protrude to impact the glass. If the glass gets cracked or
broken, it must be replaced before using the stove. Re-
placement glass can be obtained from your Dealer. The
size required is 16-1/2”(419mm) x 10-1/2”(267mm) x 5
mm. Only ceramic glass may be used. Do not substitute
with any other type.
To remove broken glass, undo the four screws securing the
glass retainers. Remove all particles of glass . Be careful as
they are very sharp. Install new glass complete with gasket.
Replace glass retainers then install new door gasket as per
instructions provided with the door gasket kit.
WARNING: tighten screws very carefully.
Do not overtighten.
- Do not clean glass when hot
- Do not use abrasive cleaners on glass
6. Do not store wood within heater installation clearances,
or within the space required for fuel loading and ash re-
moval. Keep the area around the heater clean and free
of all loose combustibles, furniture, newspapers, etc.
7. Establish a routine for the fuel, wood burning and ring
technique. Check daily for creosote buildup until experi-
ence shows how often you need to be cleaning to be safe.
8. Be aware that the hotter the re, the less creosote is
deposited. Weekly cleaning may be necessary in mild
weather, even though monthly cleaning is usually enough
in the coldest months when burning rates are higher.
9. Instruct all members of your family on the safe operation
of the heater. Ensure they have enough knowledge of the
entire system if they are expected to operate it. Stress the
section on chimney res and the importance of following
the steps outlined in “In Case of Chimney Fire”.
Blower Maintenance
The blower requires occasional cleaning to prevent buildup
of dust and hair. More frequent cleaning may be required if
conditions are dusty or pets are present. This service is best
performed by a qualied service technician.
Bafe Tubes/Board Removal
The bafe tubes may be removed from the rebox to clean
and inspect the chimney liner.
DO NOT OPERATE WITH BAFFLE TUBES OR BAFFLE
BOARD REMOVED.
1. With a set of vise-grips, grasp the front bafe tube on the
right, approximately 1”(25mm) away from the bafe air
assembly. While squeezing tightly, use a hammer to hit
the pliers and pull the tube to the right to disengage the
tube from the hole on the left. Allow the tube to hang freely
from the hole on the right.
2. Repeat step #1 for second bafe tube.
3. Grasp the front edge of the half of the bafe board that
overlaps the other board and tilt up at the back. Guide the
board down and through the door opening.
4. Grasp the other half of the bafe board, then slide over
to the middle.
5. Tilt the back of the board up and guide it down and through
the door opening.
6. Reverse the process to replace the bafe tube assembly.

140515-20 TN 20 INSERT-A 7
©PACIFIC ENERGYFIREPLACE
PRODUCTS LTD.
Blower Removal
1. Remove the surround by lifting to disengage the securing
hooks at the top and bottom of the surround sides and
pulling away from the unit. (Fig. #2) Remove the Blower
Control from the side panel.
2. With a 3/8” socket, remove the two bolts securing the
blower mounting assembly to the unit. (Fig. #3)
3. Remove the Blower Control from the side panel. Pull the
blower assembly and controls off of the stove.
4. Remove the four screws securing the blower cover to the
blower bracket. (g. #4)
Fig. # 2
Fig. # 3
BOLTS
5. Remove the three nuts securing the blower to the mount-
ing bracket and replace the blower. (Fig. #4)
6. Reverse all previous steps to re-install the new blower.
Fig. # 4
NUTS
mounting
bolts

8 TN 20 INSERT-A 140515-20
©PACIFIC ENERGY FIREPLACE
PRODUCTS LTD.
Maintenance Checks
Check the following parts for damage such as cracks, excessive corrosion, burned out sections and excessive
warping. Also check for proper placement of tubes and bafe boards. (See website for descriptions and more
detail)
Weekly:
- Firebrick - Visual, for cracking.
- Door Gasket - sagging, placement, damage.
- Bafe Boards - pieces broken off, gaps along edges, panels not overlaped
Monthly
- Brick rail tabs.
- Back side of airwash chamber.
- Boost tube cover.
When Cleaning the
Chimney System:
- Bafe boards,
- Bafe Tubes.
- Top heat shield and mounting bolt.
- Brick Rails.
- Manifold.
Blower:
- The blower should be cleaned out a minimum every six months by genlty using a vacumn on and around the
inlet openings on the blower and around the motor to remove any dust and debris.
- Replace the Bafe Tubes and Bafe Boards if they show signs of cracking or breakage.
- Please contact your Dealer if you experience any of the damage listed above.
WARNING: Continuing to operate your stove with broken parts may accelerate damage to other parts and may
void your warranty.

140515-20 TN 20 INSERT-A 9
©PACIFIC ENERGYFIREPLACE
PRODUCTS LTD.
Installation
Your Insert is designed to be installed into an approved ma-
sonry or factory built zero-clearance replace. The masonry
replace must be built according to the requirements of the
Standard of Chimneys, Fireplaces, Vents and Solid Fuel
Burning appliances, N.F.P.A. 211 (Latest Edition) or appli-
cable National, Provincial, State or local codes. The instal-
lation shall conform to CAN/CSA-B365, Installation Code
for Solid-Fuel-Burning Appliances and Equipment. The
factory built zero-clearance replace and its chimney must
be listed per UL 127 or ULC S610 standards.
Warning: Under no circumstances is this heater to be installed
in a makeshift or "temporary" manner.
DO NOT CONNECT THIS UNIT TO A CHIMNEY FLUE
SERVICING ANOTHER APPLIANCE.
Fireplace Specications
Your replace is required to have the following minimum sizes:
WIDTH 29" (737 mm)
HEIGHT 20 1/4" (514 mm)
DEPTH 18" (457 mm)
Chimney height 15'(4.5m)(minimum).
Into a Masonry Fireplace
Inspect your replace for cracks, loose mortar or other physi-
cal defects. If repairs are required, they should be completed
before installing your insert.
The replace chimney must be suitable for wood burning use.
Check for creosote build up or other obstructions, especially
if it has not been in use for some time.
The existing replace damper is to be locked open or removed
completely. Have the chimney cleaned to prevent odours and
possible res.
WARNING: Do not remove bricks or mortar from your
existing replace.
Exception: Masonry or steel, including the damper plate, may
be removed from the smoke shelf and adjacent damper frame
if necessary to accommodate a chimney liner, provided that
their removal will not weaken the structure of the replace and
chimney, and will not reduce protection for combustible materi-
als to less than that required by the National Building Code.
The Insert must be installed in accordance with local and or
national building codes. The two methods of ue connection
that are acceptable in most areas are shown on page 11.
A metal tag is provided and is to be fastened to the back
wall of the replace, if the replace has been modied to
accommodate the insert.
MINIMUM FIREPLACE
OPENING AND HEARTH DIMENSIONS
Non-combustible replace
hearth
29”
737mm
20 1/4”
514mm
8”
203mm
21 1/2”
546mm 18”
457mm
8”
203mm
USA: 16”
CANADA: 18” (457mm)

10 TN 20 INSERT-A 140515-20
©PACIFIC ENERGY FIREPLACE
PRODUCTS LTD.
* Ember protection:
Combustible oor in front of the replace insert must be protected from hot embers by non-combustible material extending
18”(450mm) in CANADA to the front/ring side and 8” (200mm) to sides of the unit.
Consult CAN/CSA-B365 Installation Code for Solid-Fuel-Burning appliances and equipment in Canada,
18”
450mm
Non-combustible hearth
Non-combustible Ember
Protection
*
MINIMUM EMBER
PROTECTION
DIMENSIONS
22 7/8”
581mm
Fireplace hearth requirements:
In Canada - The hearth must extend a minimum of 16”(406mm) in front and 8”(203mm) beyond each side of the replace
opening and can be ush with adjacent combustible oor.
In the U.S. - the hearth must extend a minimum of 16” in front and 8” beyond each side of the replace opening and be
raised 1” above a combustible oor. or the hearth must extend a minimum of 21”in front and 8” beyond each side of the
replace opening and can be ush with a combustible oor.
Non-combustible
hearth
**Non-combustible
Ember Protection Non-combustible
hearth
16”
21” 21”
Flooring
Flooring Min. 1” drop
**Ember protection:
Combustible oor in front of the replace insert must be protected from hot embers by non-combustible material extending
16”(457mm) in the U.S. to the front/ring side and 8” to sides of the unit.
Consult N.F.P.A. 211 Standard for chimneys, replaces, vents and Solid-Fuel-Burning appliances in USA.

140515-20 TN 20 INSERT-A 11
©PACIFIC ENERGYFIREPLACE
PRODUCTS LTD.
Full Flue Liner: where a listed stainless steel rigid or exible
liner extends from the Insert ue collar to the top of the chimney.
Direct Flue Connection: where a listed stainless steel rigid
or exible liner extends from the Insert ue collar to the rst
chimney ue liner. A seal must be provided in the throat.
Note: A clean-out door may be required under local codes,
when a direct ue connection is used. Consult local codes.
Pacic Energy highly recommends the use of a full liner
as the safest installation and providing optimum perfor-
mance. When connected to a full liner, the Insert is able
to draft correctly and will prevent problems such as dif-
cult start-ups and smoking out the door.
Consult your local Dealer about codes and installation.
Full Flue Liner - (Required in Canada)
This Fireplace Insert must be installed with a continuos chimney
liner of 6 inch diameter extending from the Fireplace Insert to
the top of the chimney. The chmney liner must conform to the
class 3 requirements of CAN/ULC-B365, Standard for Lining
Systems for Existing Masonry or Factory-Built Chimneys and
Vents, or CAN/ULC-S640, Standard for Lining Systems for
New Masonry Chimneys.
1) Measure the chimney height from the top of the existing
ue to the oor of the hearth. This will allow extra length
of liner for ashing and rain cap.
2) Feed the stainless steel liner from top of the chimney,
through the damper area and into the replace cavity.
3) Attach a stove connector to the bottom of the liner, as per
the instructions provided with the chimney liner.
4) Push the Insert into position inside the replace and attach
the connector to the stove collar and secure with screws.
Use the rear adjusting legs to level the Insert.
5) Measure, trim and shape a top ashing to t the existing
chimney ue. Plan for a 1” to 1-1/2” overlap on each side.
Place ashing over top of the liner and seat rmly against
the tile. Screw ashing collar to liner. Caulk gap around
ashing with RTV silicone.
6) Attach a rain cap to the end of the liner. A storm collar
may be used if desired.
Direct Flue Connection - (USA only)
1) Measure from the rst chimney ue liner to the top of the
Insert. Allow extra length of liner to insert into ue tile.
2) Feed the stainless steel liner through the damper area
and into the rst chimney ue tile. Seal around pipe to
the chimney.
Note: A clean-out door may be required under local codes,
when a direct ue connection is used. Consult local codes.
3) Attach a stove connector to the bottom of the liner, as per
the instructions provided with the chimney liner.
4) Push the Insert into position inside the replace and attach
the connector to the stove collar and secure with screws.
Rain Cap
6” Stainless Steel
Rigid or Flex Liner
Fig. #5 Full Flue Liner
Mantel or
Top Facing
Chimney
Flue Liner
6" Stainless Steel
Rigid or Flex Liner
Mantel or
Top Facing
Direct Flue Connection
Fig. #6

12 TN 20 INSERT-A 140515-20
©PACIFIC ENERGY FIREPLACE
PRODUCTS LTD.
Leveling Legs
Use the Leveling legs provided to stabilize the unit on uneven
surfaces.
Surround Assembly and Installation
1) Remove the shipping screws located at the top of each
surround side panel (g. 8). remove the two screws hold-
ing the Fan Controls on the side panel and remove the
controls (g.10). Lift to remove both panels from the unit.
2) Un-package the top panel and lay parts A, B and C face
down on a at, non-marring surface. Fasten together
with 1/4” x 1/2” bolts and nuts provided through holes at
points “D” (Fig. #9).
3) Lift the surround assembly to the upright position and
make sure the front face is at and even at the joints.
4) Move the assembled surround around the stove. Locate
and engage the panels hooks onto the pins located on
the surround brackets. Push down to lock. (Fig. #8).
5) Re-attach the fan controls to the inside of the right side
panel using the two screws.
6) Push the entire appliance back until the surround assembly
is in contact with the replace structure.
Fig. # 9
Combustion Air
Consult local building codes regarding combustion air supply.
Intake or combustion air can be supplied to the Insert in one
of two ways:
1) Outside air supply: Remove cover from ash clean out in
existing replace. Place a rodent screen in place of the
cover. Install the Insert as described in the “Installation”
section, making sure not to cover the opening of the air
inlet.
2) Room air supply: Remove the cover plate beneath the
ashlip by removing the two screws securing it to the unit
base. The unit must have adequate air for combustion
provided in the room the unit is installed in. This may
involve providing make up air from outside the house.
Fig. # 8
Fig. # 7
ROOM AIR OPENING
Part B
Part C
Part A
D
D
Into a Factory Built Fireplace
Your Insert may be installed into a factory built replace (size
permitting) with the following requirements:
1) Inspect your replace for damage or other physical defects.
The replace must be in good working condition. If in doubt
about its condition, seek professional advice. Check for
creosote build up or other obstructions inside the chimney,
especially if it has not been in use for some time. Before
installing, clean your chimney system thoroughly.
2) A full stainless steel rigid or exible ue liner meeting type
HT requirements (2100°F) per 1777 (U.S.) or ULC S635
(Canada) must be used for both safety and performance.
The liner must be securely attached to the Insert ue collar
and the chimney top.
3) The surround must be sealed to the replace front or the
damper area around the chimney liner must be sealed
to prevent room air entering the chimney cavity of the
replace.
4) The air ow within and around the replace must not be
altered by the installation of the Insert (i.e. no blockage of
louvers or cooling air inlet or outlet ports). This includes
the circulating air chambers in a steel replace or metal
heat circulator.
5) Alteration of the replace in any manner is not permitted
with the following exceptions:
a: external trim pieces which do not affect the operation
of the replace may be removed and stored on or within
the replace for re-assembly if the Insert is removed.
b: the chimney damper may be removed to install the
liner.
Shipping screw

140515-20 TN 20 INSERT-A 13
©PACIFIC ENERGYFIREPLACE
PRODUCTS LTD.
Blower
The Insert comes equipped with a variable speed circulating
air blower. The Blower Control is located on the lower right
side edge of the Surround panel.
Blower Operation
To operate the blower, rotate the fan speed control clockwise
to turn ON then continue to rotate to nd a desired setting.
Suggested settings:
- Combustion air control setting of "Low"(all the way to the
right), operate blower speed control on “Low”.
- Combustion air control greater than "Low", operate blower
speed control at desired setting
To turn OFF rotate the knob counterclockwise past the “click”
Electrical Supply
Circulating air blower electrical rating: 115V, 0.6A 60 Hz.
For your protection against shock hazard, use only a properly
grounded outlet that will accept a three-pronged plug. Do not
cut or remove the grounding prong.
Consult local codes or in the absence of local codes, with the
current CSA C22.1 Canadian Electrical Code and in the USA
with the National Electrical Code, ANSI/NFPA 70 (latest edition).
Fig. # 10
Blower
Fan
controller
ground
powercord
Fig #11

14 TN 20 INSERT-A 140515-20
©PACIFIC ENERGY FIREPLACE
PRODUCTS LTD.
The package contains 20 full-size rebricks. With the wood-
stove in the upright position, install rebricks as follows:
1) Place 4 full-size rebricks against the rear wall.
2) Next install rebricks on the bottom of the unit. Use a
total of 8 full-size.
3) Finally install 4 full-size rebricks on each side of the
rebox as shown.
Firebrick Installation
FIG. #12
FRONT
REAR

140515-20 TN 20 INSERT-A 15
©PACIFIC ENERGYFIREPLACE
PRODUCTS LTD.
Troubleshooting
Problem Cause Cure
Excessive Creosote 1) Wood is too wet - Use dry wood
Buildup
2) Turning down air control - Do not turn down until:
too soon a) there is a good bed of coals
b) the wood is charred
3) Draft too low - Improper chimney height and/or diameter
- Chimney plugged or restricted, check ue
- Provide outside air for combustion
Glass is Dirty 1) See 1, 2, and 3 above
2) Door Gasket leakage - Replace gasket
- Check latch
Low Heat Output 1) Wood is wet - Use dry wood
2) Fire too small - Build a larger re
Won't Burn Overnight 1) Air control set too high - Set control lower
(Depends on rebox size) 2) Not enough wood - Unsplit wood is preferred for overnight burns
Stove Won't Burn 1) Combustion air supply - Check outside air supply for obstructions
is blocked (see Combustion Air section)
2) Draft too low - Chimney plugged or restricted
Inspect and clean
- Chimney oversized or otherwise unsuitable
Consult Dealer

16 TN 20 INSERT-A 140515-20
©PACIFIC ENERGY FIREPLACE
PRODUCTS LTD.
Replacement Parts
DESCRIPTION PART NO.
Parts can be obtained from your local Pacic Energy dealer
using these part numbers.
Surround, Standard Size Set,.................TN20.SURRA
Bafe Board (2pcs.)..................................TRNO.BAFF
Bafe Tube Set(4pcs.)....................... TRNO.50001101
Complete Door Assy(c/w Handle)............ TRNO.DRBK
Replacement Glass (c/w gasket)............... TRNO.7025
Door Gasket ........................................... TRNO.DGKIT
Glass Clamps (4 pc.)................................ TRNO.7608
Firebrick Set 9"x4 1/2"x1 1/4"(20pcs.)...... TRNO.BRIC
Rear Brick Rail(c/w 2 screws)..................... TN20.7625
Quadrant Assembly ............................... TN20.7475.25
Fan........... ........................................TN20.INSBLOWA
Trimmable O/S Surround add-on ............... TN20.7482
Flameshield ...............................................TRNO.7610

140515-20 TN 20 INSERT-A 17
©PACIFIC ENERGYFIREPLACE
PRODUCTS LTD.
Warranty Information
True North Limited Warranty
Engineered with the value concious buyer in mind
True North warrants to the original consumer of the product the following:
3 years parts (1 year labour)
Firebox, Castings, Glass (glass for thermal breakage only, not impact)
1 year parts and labour
Electrical components and switches,
1 year (parts only)
Gaskets, Paint (peeling), Bricks, Baffle Tubes, Bae Manifold, Ceramic Fibre Board.
Conditions:
The warranty of the manufacturer extends only to the original consumer purchaser and is not transferable. Proof of pur-
chase (dated, bill of sale), model name and serial number must be supplied when making any warranty claim to your
TRUE NORTH Dealer. This warranty covers brand new products only, which have not been altered, modied nor repaired
since shipment from factory. This warranty applies to normal residential use only.
Exclusions
• Damages caused by misuse, abuse, improper installation, lack of maintenance, over ring, negligence, accident during
transportation, power failures, downdrafts, or venting problems are not covered by this warranty.
• This warranty does not cover any scratch, corrosion, warping, or discoloration caused by over ring, abrasives or
chemical cleaners.
• Any defect or damage caused by the use of unauthorized parts void this warranty.
•An authorized qualied technician must perform the installation in accordance with the instructions supplied with this
product and all local and national building codes.
• Any service call related to an improper installation is not covered by this warranty.
The manufacturer may require that defective products be returned or that digital pictures be provided to support the claim.
Returned products are to be shipped prepaid to the manufacturer or agent for investigation.
If a product is found to be defective, the manufacturer will repair or replace (at the manufacturer’s discretion) such defect.
The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the
wholesale price of any warranted but defective part(s).
The manufacturer shall in no event be responsible for any special, indirect, consequential damages of any nature, which
are in excess of the original purchase price of the product. A one-time replacement limit applies to all parts beneting from
warranty coverage.
For Warranty claims, please contact your nearest TRUE NORTH dealer.

18 TN 20 INSERT-A 140515-20
©PACIFIC ENERGY FIREPLACE
PRODUCTS LTD.

140515-20 TN 20 INSERT-A 19
©PACIFIC ENERGYFIREPLACE
PRODUCTS LTD.
Label
U.S. ENVIRONMENTAL PROTECTION AGENCY Certied
to comply with 2015 particulate emission standards. Not
approved for sale after MAY 15, 2020/ CERTIFIÉ CONFORME
AUX NORMES SUR LES ÉMISSIONS DE PARTICULES
HOT WHILE IN OPERATION. DO NOT TOUCH. KEEP CHILDREN, CLOTHING AND
FURNITURE AWAY. CONTACT MAY CAUSE SKIN BURNS. SEE NAMEPLATE AND
INSTRUCTIONS./ DEVIENT TRÈS CHAUD. NE TOUCHEZ PAS. ÉLOIGNEZ LES ENFANTS,
LES VÊTEMENTS ET LES MEUBLES. UN CONTACT PEUT CAUSER DES BRÛLURES. VOIR
LA PLAQUE SIGNALÉTIQUE ET LES INSTRUCTIONS.
MINIMUM CLEARANCE TO COMBUSTIBLES / DÉGAGEMENT AUX MINIMUM AUX COMBUSTIBLES:
(MEASURED FROM INSERT DOOR OPENING / MESURES DE L’OUVERTURE DE PORTE)
A) ADJACENT SIDEWALL/ 305 MM / 12 IN
MUR LATÉRAL ADJACENT
B) SIDE FACING/ 216 MM / 8.5 IN
COLONNE LATÉRALE
(MEASURED FROM INSERT FIREBOX TOP / MESURES DU DESSUS DU CAISSON)
C) TOP FACING/ 381 MM / 15 IN
GARNITURE SUPÉRIEURE
D) MANTEL / MANTEAU 381 MM / 15IN
(MEASURED FROM INSERT FIREBOX FRONT / MESURES DU DEVANT DU CAISSON)
E) FIRING SIDE*, CANADA 457 MM / 18 IN
FIRING SIDE*, U.S.A. (E.-U) 406 MM / 16 IN
* FACE DE CHARGEMENT
F) OTHER SIDES / FACES LATERALES 200 MM / 8 IN
DATE OF MANUFACTURE
INSTALL AND USE ONLY IN ACCORDANCE WITH PACIFIC ENERGY’S INSTALLATION AND OPERATING INSTRUCTIONS.
CONTACT LOCAL BUILDING OR FIRE OFFICIALS ABOUT CODES, RESTRICTIONS AND INSTALLATION INSPECTION IN YOUR AREA.
INSTALL AND USE ONLY IN MASONRY OR FACTORY BUILT FIREPLACE.
DO NOT CONNECT THIS UNIT TO A CHIMNEY FLUE SERVING ANOTHER APPLIANCE.
COMPONENTS REQUIRED FOR INSTALLATION : FULL FLUE LINER CONFORMING TO CAN/ULC-S635 OR CAN/ULC-S640. IN U.S.A. FLUE
LINER CONFORMING TO UL-1777 OR DIRECT FLUE CONNECTION ASSEMBLY.
ELECTRICAL RATING 115V, 60HZ, 0.6 AMP. ROUTE POWER CORD AWAY FROM UNIT. DANGER:
RISK OF ELECTRICAL SHOCK. DISCONNECT POWER BEFORE SERVICING UNIT.
FOR USE WITH SOLID WOOD FUEL ONLY. DO NOT USE GRATE OR ELEVATE FIRE-BUILD WOOD FIRE DIRECTLY ON HEARTH.
REPLACE GLASS ONLY WITH CERAMIC GLASS. INSPECT AND CLEAN CHIMNEY FREQUENTLY. UNDER CERTAIN CONDITIONS OF USE,
CREOSOTE BUILDUP MAY OCCUR RAPIDLY.OPERATE ONLY WITH FEED DOOR CLOSED. OPEN TO FEED FIRE ONLY.
STOVE DESIGNED TO BURN CORDWOOD ONLY. BURNING OTHER MATERIALS MAY CAUSE DAMAGE TO STOVE OR HOME.
- THIS WOOD HEATER NEEDS PERIODIC INSPECTION AND REPAIR FOR PROPER OPERATION.
Consult the owner’s manual for further information. It is against federal regulations to operate this Wood Heater in a manner inconsistent with
the operating instructions in the OWNER’S MANUAL
FMAMJ J ASOND
2015 2016 2017 2018 2019 2020
J
LISTED SOLID WOOD FUEL FIREPLACE INSERT / APPAREIL DU TYPE INSERTION DE
COMBUSTIBLE SOLIDE DE CHEMINÉE
CERTIFIED FOR USE IN CANADA AND U.S.A./CERTIFIE AU CANADA ET AUX ETATS-UNIS
TESTED TO / ÉPROUVÉ SELON:
ULCS628-93 / IN THE USA: CONFORMS TO UL1482 (2011)
MODEL / MODÈLE:
TN20 INSERT SERIES / SÉRIE: A
CAUTION
MANUFACTURED BY:
PACIFIC ENERGY FIREPLACE
PRODUCTS LTD.
2975 ALLENBY RD., DUNCAN, BC V9L 6V8
CLEARANCE TO COMBUSTIBLE CONSTRUCTION /
DEGAGAMENTS AUX MATERIAUX COMBUSTIBLES
F
ADJACENT SIDE WALL / MUR LATERAL ADJACENT
AB
D
E
C
F
ETL# 4001507
210415 5050.86-A TN20INS-1
406
INSTALLEZ ET UTILISEZ SELON LES INSTRUCTIONS D’INSTALLATION ET D’UTILISATION DE PACIFIC ENERGY.
CONTACTEZ LES AGENTS LOCAUX DU CODE DU BÂTIMENT OU DU SERVICE-INCENDIE, CONCERNANT LES CODES, RESTRICTIONS ET
EXIGENCES D’INSPECTION D’INSTALLATION DE VOTRE RÉGION. INSTALLEZ ET UTILISEZ SEULEMENT DANS UN FOYER PRÉFABRIQUÉ OU
EN MAÇONNERIE. NE RACCORDEZ PAS CET APPAREIL À UN CONDUIT DE CHEMINÉE DESSERVANT UN AUTRE APPAREIL. COMPOSANTS
REQUIS POUR L’INSTALLATION : GAINE DE CHEMINÉE COMPLÈTE CONFORME À CAN/ULC-S635 OU CAN/ULC-S640. AUX ÉTATS-UNIS :
GAINE DE CHEMINÉE CONFORME À UL-1777 OU KIT DE GAINE DE CHEMINÉE À RACCORDEMENT DIRECT. ALIMENTATION ÉLECTRIQUE
: 115 V, 60 HZ, 0.6 AMP. ÉLOIGNEZ LE CORDON ÉLECTRIQUE DE L’APPAREIL. DANGER : RISQUE D’ÉLECTROCUTION. COUPEZ L’ALIMEN-
TATION ÉLECTRIQUE AVANT TOUT TRAVAIL D’ENTRETIEN SUR L’APPAREIL. POUR UTILISATION AVEC BOIS SOLIDE SEULEMENT. AUCUN
PORTE-BÛCHES NI FEU SURÉLEVÉ - MONTEZ LES BÛCHES DE BOIS DIRECTEMENT SUR L’ÂTRE. REMPLACEZ LA VITRE SEULEMENT
PAR UNE VITRE EN CÉRAMIQUE. INSPECTEZ ET NETTOYEZ LA CHEMINÉE RÉGULIÈREMENT - EN CERTAINES CONDITIONS, DES DÉPÔTS
DE CRÉOSOTE PEUVENT SE FORMER RAPIDEMENT. UTILISEZ CET APPAREIL SEULEMENT AVEC LA PORTE DE CHARGEMENT FERMÉE.
OUVREZ-LA SEULEMENT POUR ALIMENTER LE FEU. CE POÊLE EST CONÇU UNIQUEMENT POUR BRÛLER DU BOIS DE CORDE. BRÛLER
D’AUTRES MATÉRIAUX PEUT ENDOMMAGER LE POÊLE OU LE BÂTIMENT.
MADE IN CANADA

©PACIFIC ENERGY FIREPLACE
PRODUCTS LTD.
PACIFIC ENERGY FIREPLACE PRODUCTS LTD.
Web site: http://www.pacicenergy.net
2975 Allenby Rd., Duncan, B.C. V9L 6V8
Printed in Canada