truMedic MC-2500 User manual

Massage Chair
MC-2500 User Manual

MC-2500 Massage Chair Operation Manual
The MC-2500 debuts an incredible new feature that makes the massage experience
effortless to control and customize to the user’s preferences. It features a very user-
friendly voice control system, making it so that the user never has to get out of their
chair, fumble around for a remote, or put on reading glasses to see menus in order to
control the settings of the massage experience or adjust the intensity or location of the
massage. It’s as simple as saying “Ok, Massage On’’ and your massage begins. Our voice
control feature creates an unforgettable user experience and allows owners to truly take
advantage of “me time” to relax effortlessly. Imagine starting, stopping and controlling
your massage just by speaking to “Alice”...it’s like magic!
Thanks to the secondary integrated remote control panel you’ll never need your glasses
to read the controller. The control panel is an easy arm reach away. truMedic’s MC-2500
also features Bluetooth connectivity to allow customers to enjoy their favorite tunes on
top-quality speakers while getting a massage and even includes a USB port to charge
your phone so both you and your phone can recharge your batteries at the same time!
truMedic’s MC-2500 has 12 soothing and customizable auto massage functions such as
comfortable massage, relaxing massage, traction massage, shoulder and neck massage,
back and waist massage, and a whole-body massage program that will do wonders for
everyday aches and pains.
Feature List
• The MC-2500 was designed with a set of massage nodes with vertical movement,
four-wheel drive and quiet design.
• Voice activated control.
• Several massage modes and techniques: 12 automatic massage modes with a
combination of shiatsu, kneading, and tapping sensations bring relief to every area of
your body.
• Equipped with automatic shoulder position detection.
• Warming heat in the backrest to soothe your back.
• Forward sliding functionality: The MC-2500 is able to slide the backrest away from
the wall when reclining. This allows you to store your massage chair in a more
compact space without sacricing the ability to enjoy a full body massage.
• Custom Height Adjustment Capabilities: The leg rests extend and retracts to
accommodate users of all heights.
• Airbag Pressure-Massage Functionality: Strategically located airbags grip, twist,
and gently stretch your muscles. Sit back and relax as airbags in the seat provide
additional relief to your waist and hips.

Table of Contents
A Quick Note from truMedic®
As you install and begin to use your new massage chair, keep the following
recommendations in mind:
• Read the operation manual in full before you attempt to install or use your massage chair.
• Store your operation manual in a convenient place for quick reference.
• Carefully read all warnings and cautionary notes provided in your manual.
truMedic® reserves the right to change the design specications of the MC-2500 without
notice. Use the images provided here as a guide and not an exact replica of your chair.
Always refer to your massage chair as you read through the instructions.
Important Safety Instructions 1
Getting to Know the Parts of Your Chair 5
Calf Massager Installation 7
Adjusting Your Massage Chair 9
Operation 11
Cleaning and Maintenance 19
Troubleshooting 20
Technical Specications 22
Warranty Information 23

1
Important Safety Instructions
People Who Should Not Use the MC-2500
• Those with osteoporosis.
• Those who have a pacemaker implant or other electrical medical implant.
• Those who are pregnant or in poor health should discuss use with a physician.
• Children under the age of 12.
• Anyone under the inuence of alcohol or recreational drugs.
• Anyone who may fall asleep while using the chair (this chair is not meant for
sleeping).
Accident and injury warnings
• Do not allow children, pets, or any objects in or around the chair while it is in an
adjusted position or in operation.
• Immediately discontinue use and speak with a medical professional if you
experience any strange symptoms while using your massage chair.
• Do not sleep in the chair.
• Do not sit or stand on the armrests.
• Avoid excessively targeting any one area of the body to reduce the risk of injury.
• Closely monitor any user who suffers from mobility difculties.
Fire and electrocution warnings
• Always insert the plug into an appropriate power outlet.
• Never leave a plug sticking partly out of an outlet.
• Always turn off and unplug the chair when it is not in use.
Important Safety Instructions
WARNING
Fire and electrocution avoidance
• Do not use a plug, cord, or outlet if you identify a poor or broken contact.
• Only use power sources that support the recommended voltage to reduce the risk
of re or electric shock.
• Do not use any damaged, twisted, knotted, or constricted power cords.
Accident avoidance
• Do not fold massage chair cushions if you plan to store the chair.
• Do not run this massage chair for long, uninterrupted periods. Follow all run-time
recommendations listed in this manual.

2Important Safety Instructions
Notes on User disassembly and Maintenance
• Contact a professional if your chair experiences water damage or begins
to function improperly. Do not modify, disassemble, or perform unspecied
maintenance.
• Do not attempt to repair or replace a damaged power cord or plug. Contact the
service team at truMedic® or a professional dealer to receive a replacement.
• Do not remove or open any part of the chair for any reason.
• Contact a professional for repair if you notice any irregularities or damage in the
cloth and leather coverings on your massage chair.
Avoiding Falls
• Always operate your chair on a at and even surface.
Preventing Wall and Chair Damage
• Always place the chair at least 4 inches from all walls to allow for proper
positioning.
Avoiding Injuries Associated With Excessive Use
• The maximum recommended massage time is 20 minutes. Try to change
massage settings and positions every 5 minutes for best results. Failing to
change positions frequently could result in discomfort.
Avoiding Accidents and Injuries
• Check the power switch before plugging the massage chair into the outlet. The
power switch should sit in the OFF position any time you unplug or plug in the
chair.
• Fully insert the plug into the outlet before turning the chair ON.
• Turn off all controls and switches before unplugging the chair.
Avoiding Electrocution
• Look for cord and wire damage before using the massage chair.
• Follow all instructions for proper ground wire connectivity. The wire should not
have any irregularities.
Avoiding Accidents and Injuries
• Do not press into or step on the massage heads.
• Do not place your hands or feet in between gaps in the massage heads.
• Do not put your hands or feet in between spaces in mechanical components.
• Do not drop or purposefully insert objects into the massage chair slot.
• Do not sit, stand, or place heavy objects on chair components, including the
armrests, leg rests, and backrests.

3
Important Safety Instructions
• Never stand on the chair.
• Do not attempt to move a chair white it’s operating.
• Do not use massage areas for unintended body parts (e.g., do not put your head in
the leg rest).
• Do not put unusual amounts of pressure on the backrest while the chair is
reclined.
• Avoid using the chair with exposed skin or while wearing sheer fabrics. Using the
chair with improper clothing could lead to skin irritation.
• Empty your pockets before sitting in the chair.
Avoiding Chair Damage, Discoloration, and Deterioration
• Do not place the chair in humid or wet environments, around sharp things, or near
heat sources, including stoves.
• Never use an electric heating pad, blanket, or other heated device while using the chair.
• Do not use the chair in high-temperature areas.
• Do not use the chair in an outdoor environment.
Avoiding Leaks and The Potential for Electrocution Injuries
• Do not use or store your chair in a wet, humid, or exposed environment such as a
swimming pool area or bathroom.
• Both the chair and the accompanying remote control must remain dry at all times.
• Do not sit in the chair with wet or damp clothes.
Avoiding electrocution Injuries
• Follow all directions for installing the ground wire or contact a professional
electrician for assistance.
• Never use a plug adapter. Contact a professional electrician if you do not have the
appropriate outlet for installation.
Avoiding Electrocution Injuries or Fire
• Unplug the chair before cleaning.
• Unplug the chair if you notice any power damage or the potential for power-related
damage (i.e., during thunderstorms).
• To unplug the chair, rmly grasp the plug (not the cord) to release the prongs from
the outlet.
Avoid accidents:
• Avoid power-related damage:
• Always turn the switch to the OFF position and unplug your chair during electrical
outages.

4Important Safety Instructions
Grounding and Fuse Replacement
Grounding Note
• This chair features a cord with a grounding conductor. Only use the appropriate
outlet to power your massage chair.
Fuse Replacement Note
• If a fuse burns out in your chair, turn the switch to the OFF position and unplug
the chair. Locate the switch box and identify the dysfunctional fuse. Only replace
a burned out fuse with a matching fuse. Contact a professional electrician for
further assistance if needed.
Operational Notes
Footrest Notice
• When the footrest is lifting, do not apply pressure on the footrest to avoid the
massage chair falling forward which will result in damage to the chair or can
cause personal injuries.
Massage Head Placement
• Before sitting on the massage chair, make sure that the massage head stays in
the seat cushion to avoid discomfort to the buttocks while the body is pressing
down.
Power Cord Safety
• Do not pull out the control cable or power cord during standby or the power-on
state to avoid chair damage or electrocution accidents. We advise you unplug the
controller cable and power cord, and put it away after you use the chair.
Zero Gravity/Reclining Safety
• When you start the zero gravity lying function, make sure to check whether there
are children and pets under the bottom of the footrest and backrest, this may
cause the chair to be damaged or may result in personal injuries.
Ground Wire Placement Warning
Do not place the ground wire near a gas pipe, phone wire, lightning rod,
or water pipe. These areas present high risks for re, electric shock,
and damage.

5
Getting to Know the Parts of Your Chair
External Structure
Getting to Know the Parts of Your Chair
Take the time to review the graphics available in this section and familiarize yourself with
the distinctive parts of your new massage chair. Throughout this operation manual, you
will notice that we use these terms to help you through the installation process. We have
outlined the exterior and interior parts you will need to know to install and maintain your
chair.
As soon as you unbox your massage chair, use the components listing to verify that you
have all necessary parts. Contact truMedic® at ser[email protected] if you are missing
any pieces.
Head Padding
Upper Arm Air
Pressure Massager
Lower Arm Air
Pressure Massager
Remote
Controller
Leg Rest
Foot Rest
Armrest
Side Cover
3D Digital Audio
(Left built-in voice controlled mic)

6Getting to Know the Parts of Your Chair
Backrest
USB
Charging
Port
Remote/Mobile
Device Slot Seat Cushion
Handrail
Shortcut Key
Drive Box
Cover
Move Pulley
Safety
Box
Power
Switch
Power Line
Socket

7
Calf Massager Installation
Calf Massager Installation
1. Connect the air hose and the wire harness on the calf into the massage chair, then
untie the xed line belt and insert the connecting part into the frame.
2. Insert the 2 mounting points onto each ends of the metal rods found near the top of
the calf massaging unit.
Mounting point
Metal Rod
Air hose and
wire harness
connection

8Calf Massager Installation
3. After installing the mounting points, place the calf massager onto the hooks located
on the MC-2500 frame.
Hooks
M4 Screws
4. Fasten the calf massagers to the frame of the MC-2500 using included 4 M4 screws
(2 screws for each side).

9
Adjusting Your Massage Chair
Adjusting Your Massage Chair
Do not place your chair near any areas that may
suffer from moisture or wetness.
Avoid placing your chair in direct sunlight or near
heating appliances.
Always place your chair on an even and supported
surface to avoid accidents and injuries.
Placing Your Massage Chair
What to Do Before Using Your Chair:
• Check the clearance by fully extending your chair in all directions. Make sure there are
no obstacles in your way such as pets, children or side tables.
• Monitor the power plug and source. Clean the plug and cord routinely to avoid dust
buildup. Make sure the plug rests comfortably and protected between the power
source and the chair. The cord should never sit under a heavy object or appear to
have kinks, stretching or knots.
• Place the chair away from walls. The chair should sit out at least 4 inches from the
wall starting from the backrest and at least 12 inches from the front of the leg rest.
4in
12in
Distance from Wall (Front and Back)

10
Tips for moving your massage chair
Moving Your Chair to the Right Place Easily and Successfully
• Wrap and place all cables in the seat of your chair to keep them out of the way and
free from damage.
• Avoid trying to plump up the cushions of the chair during use or when you try to move it.
• Do not slide the chair on its castors it may damage the oor. Instead, ask someone to
help you lift or move it.
• Keep the power off and the plug/power cord away from the oor until you are ready
to plug the chair back into an outlet. Leave the chair standing in a safe position to
prevent the back from falling to the oor.
Movement Examples
Example: One person can lift up from behind the leg rest until the chair falls onto its castor.
Once in position, the individual may push the chair to a new position and set it back down.
Never allow the chair to fall down to the oor on the backrest, as this may result in damage.
Use the diagram above as an example of how you should move the chair.
Note: To protect your oor, consider placing a mat or rug under the chair before moving it
to a new location.
Push using
the rear wheels
Push Forward
Do not move your chair when the power
is ON or the chair is plugged in.
Adjusting Your Massage Chair

Always check behind the head pillow and back cushion. Avoid
using the chair and call a professional repair technician if you
notice any tears or broken PU material. Plug your chair only into an
outlet supporting the proper voltage and connection.
Before you sit down in the chair, check moving areas for foreign
objects. Remove anything that may inhibit the chair’s movement.
Do not sit in the chair to begin a session unless and until it moves
back into its default position. Never stand on the chair.
11
Push using
the rear wheels
Operation
Operation
Starting Your Massage
1. Plug the MC-2500 into a power socket from the back of the massage chair and be
sure to use the power switch to ensure it receives power.
2. Press the power button on the remote controller to start the massage.
3. The massage chair will automatically recline.
4. The shoulder position will automatically detect, make sure to sit on the massage
chair closely.
5. If the detected shoulder position deviates from the actual shoulder position, adjust
the upper and lower keys of the shoulder position to the appropriate position. The
shoulder position has 10 positions. If there is no shoulder position adjustment within
10 seconds, then automatically enter the massage function.
NOTE: During the start massage function, you can select the auto massage function.
Repeat selecting the same auto massage function, you can then skip the detection
process and directly enter the massage.
Turning o Your Chair.
1. If the chair is still on when you decide to end your session, press the On/Off button
on your remote control. The chair will return to its default position, and the remote
control will shut down.
2. After the chair and the remote control shut down, locate the power switch near the
bottom of the chair’s back. Press the “O” toggle to shut off power to the chair.
3. Unplug the chair from the power outlet.

12 Operation
The Remote Controller
The remote control that comes with your MC-2500 massage chair features a user-friendly
interface and a crisp LCD screen. To help you learn the numerous functions available
through your new massage chair, we’ve compiled this helpful guide. Return to this section
as needed to learn more about the many ways you can customize your daily massage:

13
Up (Shoulder Position): Massage Rollers Up
Button
Button
Display
Display
Description
Description
Down (Shoulder Position): Massage Rollers Down
During the shoulder massage and acupressure point detection process, (the remote
controller screen has the shoulder position adjustment icon and beeping can be heard
from the remote controller, then press the shoulder position up and down button to adjust
the shoulder position). You can also choose one of the 12 automatic massage modes.
Automatic Massage
Comfort: Loosen body physique.
Relax: Deep massage on acupressure points.
Stretch: The footrest and backrest recline together,
combined with calf air-compression to stretch legs.
F1 Auto
F2 Auto
F3 Auto
Operation
Shoulder & Neck: Focuses on the shoulder
and the neck.
Back & Waist For a focused massage on the
back and waist.
F4 Auto
F5 Auto

14 Operation
Button
Button
Display
Display
Description
Description
Full Body Massage: A deep massage to
rejuvenate the body.
Shiastu: Speed, width.
Knead: Speed.
Beat: Speed, width.
Knead & Tap: Speed.
Knock: Speed, width.
Chiropractic Massage: Focuses on a chiropractic
massage to relax the body and mind.
Fatigue Recovery: Help lessen entire body
pain and fatigue.
Meridians Massage: Massage focused on
dredging the meridians
A1 Auto
A2 Auto
A3 Auto
Lower Body Massage: Massage focused on
buttocks and thighs.
Peaceful Sleep Massage: A massage focusing on
the 12 major acupuncture points on the body that
is said to promote sleep.
All Pressure: Focuses on the whole body
pressure to fully relax the body and fully relieve
fatigue and pain of the body.
A4 Auto
A5 Auto
A6 Auto
A7 Auto
Upper Body Manual Massage

15
Operation
Button
Button
Display
Display
Description
Description
Speed: 5 adjustable speeds
Width: Width of the third gear can be adjusted.
Fixed Position and spot massage: Speed, width.
Full Pressure: Air pressure massage on the
arms, legs and feet
Arm: Arm focused air pressure massage.
Leg: Leg and foot focused air pressure massage.
Intensity: 3 levels of intensity
Small area, local round trip massage.
Round trip massage
Massage node adjustment (up, down) while in xed point
and local modes
Air Pressure Massage

16 Operation
Zero Gravity: Activates zero gravity mode.
Button Description
Raise Backrest, lower Leg rest.
Lower backrest, raise Leg rest.
Raise leg rest.
Lower leg rest.
Button DisplayDescription
Timer: every time you press the button it will
add 5 minutes, can not exceed 30 minutes, if you
exceed more than 30 minutes it will return to the
minimum time value allowed.
Pause: Press this button to pause the current
massage session. Press this key again to resume
the session.
Foot Roller: Press this button to turn the foot
roller massage on or off. It also has three levels
of intensity (weak, medium, strong) which can be
adjusted to close the four states of cycle switching.
Heated Massage: Press this button to turn the
back heat on or off.
Other Functions