Ultimate Ears Boom Mounting instructions

The app does not recognise the speaker in iOS 13
After updating to iOS 13, you will need to allow the app to access Bluetooth. To do so, in your
iOS Settings, go to your speaker’s app settings and turn on the Bluetooth access.

In case you have installed the app after the iOS update, you will be prompted with a message

requesting Bluetooth access for the app. In this case, just click on “OK” to give access.

2
My speaker is not recognized by the updater / diagnostic tool.
The Symptoms:
The UE Speaker Update Assistant Tool can't find the BLAST or MEGABLAST
The UE Speaker Update Assistant Tool finds the speaker, then loses it, finds it, loses it
and so on.
The Issue:
Logitech Gaming Software (LGS) is installed on the PC used to update the UE Speaker. Having
LGS installed in the same computer will create a conflict with the speakers.
The workaround:
Uninstall the Logitech gaming Software from the PC used to update the UE speaker
Try a PC that doesn't have the Logitech Gaming Software installed on it.
3
How do I update the software on my ULTIMATE EARS MEGABLAST?
Update using the app
Your ULTIMATE EARS speaker gets better all the time through regular, over-the-air updates.
These updates are quick and easy and can be wirelessly downloaded through your ULTIMATE
EARS speaker app. To get started, connect your ULTIMATE EARS speaker to your smart
device, open the app for your ULTIMATE EARS speaker, and tap on “More” to see if there are
updates available. If there are, just tap to begin the update and the app will take care of the rest.
Update without the app
While it is quickest and easiest to update over-the-air with the app for your ULTIMATE EARS
speaker, if you can’t update using the app or you simply prefer to use an old-school
desktop updater, we’ve still got you covered. Click on the Mac or Windows download link
below to download the update utility. After you download the app, run it and follow the on-
screen instructions. You’ll need to connect your ULTIMATE EARS speaker to your computer to
complete the update.
REQUIREMENTS: This update supports Windows 7 and above, Mac OS X (10.8.x) and above.
MAC OS X UPDATE WINDOWS UPDATE
4
Can I pair BOOM, MEGABOOM, or WONDERBOOM with BLAST/MEGABLAST?

No, you can only pair other BLAST or MEGABLAST speakers together.
5
Does BLAST/MEGABLAST PartyUp?
No, BLAST and MEGABLAST utilize WiFi to pair, which reduces latency and increases the
range of paired groups of speakers. Because BOOM, MEGABOOM and WONDERBOOM do
not offer WiFi, PartyUp will not work those speakers and BLAST/MEGABLAST speakers.
6
Can I pair BLAST/MEGABLAST speakers with Echo speakers?
No, BLAST and MEGABLAST speakers cannot be paired with Echo devices.
7
Does BLAST/MEGABLAST support Alexa Play Everywhere?
No, BLAST and MEGABLAST will not work with Alexa’s Play Everywhere feature.
8
Why can’t you pair this with BOOM, MEGABOOM or WONDERBOOM?
9
How do I get the pairing feature in the BLAST/MEGABLAST app?
Once you’ve updated to the newest firmware, you’ll see the pairing icon on the app screen. Click
the icon and then you’ll see your main speaker in the middle of the screen. Next, you can drag
and drop another speaker, adding up to 8. Under the “Double” option, you’ll see “Volume Sync”
which syncs your speakers to your main speaker’s volume. You can also choose “Stereo” and
balance a left and right speaker for a stereo experience.
10
Can I use Alexa on multiple speakers with pairing?
11
Can you get stereo pairing?
Yes, with two BLAST and/or MEGABLAST you’ll get a stereo, left and right speaker
experience.
12

Is this a multi-room experience?
No, this is different from a multi-room experience. The same music plays on different speakers,
versus being able to play different songs on different speakers. This is a pairing experience
where multiple speakers can be connected together for louder audio.
13
Is the app free?
Yes.
14
Do I need to pair my speakers every time I want to use them together?
If you power the speakers OFF, the paring feature turns off. When you turn the speakers back
ON, you will need to pair them again from the app before you can use them as a group. If you
turn on and off the speaker for example, and want to come back to playing audio on several
speakers, you’ll need to pair the speakers again.
15
How many speakers can I pair?
You can pair up to eight BLAST or MEGABLAST speakers. Any combination of BLAST and
MEGABLAST speakers are supported for pairs.
16
Wie paire ich meine Lautsprecher?
Es gibt 2 Möglichkeiten:
Über die App: Öffne die App und tippe auf die Schaltfläche mit zwei Lautsprechern
unten am Bildschirm. Zuerst wird eine kurze Erklärung angezeigt, und dann der
„Gruppieren“-Bildschirm. Ein Lautsprecher ist bereits in der Mitte des Bildschirms
sichtbar. Nach einem kurzen Moment werden alle anderen Lautsprecher (die auf EIN
geschaltet sind) unten am Bildschirm angezeigt. Durch einfaches Ziehen eines der
Lautsprecher unten am Bildschirm in die Mitte des Bildschirms beginnt das Pairing. Es
gibt eine kurze Verzögerung, während die Lautsprecher synchronisiert werden. Weiterer
Lautsprecher lassen sich zur Gruppe hinzufügen durch einfaches Ziehen eines anderen
Lautsprechers von unten am Bildschirm in die Mitte, und nach einer kurzen Verzögerung
ist dieser ebenfalls in der Gruppe.

Vom Lautsprecher aus: Schalte zuerst alle Lautsprecher, die gepairt werden sollen, auf
EIN. Drücke auf einem der Lautsprecher kurz die „+“-Taste vorne am Lautsprecher und
gleichzeitig die Bluetooth-Taste bzw. Aktionstaste (die kleine Taste oben). Drücke dann
am zweiten Lautsprecher zweimal die Bluetooth-Taste bzw. Aktionstaste. Nach einer
kurzen Verzögerung sind die beiden Lautsprecher gepairt. Zum Hinzufügen weiterer
Lautsprecher (bis zu 8) musst du nur den zweiten Schritt wiederholen und zweimal die
Bluetooth-Taste bzw. Aktionstaste drücken, um sie zur Gruppe hinzuzufügen.
17
How to use the BLAST & MEGABLAST Diagnostic Tool
The BLAST MEGABLAST Diagnostic Tool is an application for your PC or Mac that lets you
recover an unresponsive speaker and reset it to the factory default settings. The tool also has the
ability to gather diagnostic information that can be emailed to Customer Care to help them
troubleshoot problems. The tool is available for Windows (10, 8, and 7), as well as MacOS
(10.10+).
Mac OSX Diagnostic Tool Windows Diagnostic Tool
Running the BLAST MEGABLAST Diagnostic Tool
1. Download the tool and then open it. Mac users should drag the file into the Application
folder. Follow the onscreen instructions to install.
2. Connect your speaker to the computer using the USB cable that came with the speaker.
NOTE: It’s important that you use the included cable as it supports data transfers. If you
need a replacement cable please contact Customer Care.
3. If possible, turn your speaker on. If your speaker won’t turn on, the tool will still work,
however.
4. Open the tool using the icon on your desktop, or from the Application folder on your
Mac.

5. If the speaker is not detected by the utility, check the USB connection between the
speaker and your computer, and then click Refresh Data in the upper left corner of the
tool.
6. If the tool still doesn’t detect your speaker, please contact Ultimate Ears Support.
7. Once your speaker has been detected, information for it will be displayed.

8. To reset the speaker to factory defaults click Reset to Factory Defaults.
NOTE: Resetting to factory defaults will clear all customer configured information on the
speaker. This includes any previously paired devices and Wi-Fi settings. After resetting
the speaker you’ll need to go through the app setup again before you can connect to Wi-
Fi or use Alexa.
9. Once the reset completes, turn your speaker on and use the BLAST & MEGABLAST
app to set it up.
Creating a Diagnostic File
If your speaker continues to be unresponsive after the reset or has other issues in general, please
use the following steps to create a Diagnostic File.
1. Open the BLAST MEGABLAST Diagnostic Tool.

2. Connect your speaker to the computer using the USB cable that came with your speaker.
NOTE: It’s important that you use the included cable as it supports data transfers. If you
need a replacement cable please contact Customer Care.
3. Your speaker should automatically turn on after being connected to your computer. If it
doesn’t, turn it on now. If the utility doesn’t recognize your speaker, click Refresh Data
in the upper left corner of the tool.
4. Under Reset To Factory Defaults, click Create Diagnostic File.
5. Review the information and then click OK to continue.
6. The diagnostic file will be created and automatically saved to your computer’s desktop.
IMPORTANT: If the utility doesn’t recognize a Serial Number for your speaker, add
something to the name of the diagnostic file to associate it to you, such as a case number
if you have one, or your first and last name.

7. When you contact Ultimate Ears Support, let them know that you have run the BLAST
MEGABLAST Diagnostic Tool and the agent will let you know where to email the file
so it can be reviewed.
18
Does Amazon listen to me or store any information when I’m not using Alexa?
You can learn more about Amazon Alexa’s privacy policy here:
https://www.alexa.com/help/privacy
19
Speaker stops responding after an Alexa request
If the speaker doesn’t respond after you make an Alexa request, try the following:
Try restarting your speaker:
oPress the Power button on top of the speaker (large hash button) to turn the
speaker off, then back on again.
Try a Factory Reset. See Perform a Factory Reset for more information.
20
Does Ultimate Ears listen to me or store any information it hears from me?
You can learn more about Ultimate Ear’s privacy policy here:
http://www.ultimateears.com/en-us/privacy
21
Alexa does not respond
If Alexa doesn’t respond to her wake word, try the following:
Make sure you speak clearly and try moving closer to the speaker.
Try turning up the volume —Alexa might be responding but at low volume.
Try turning down the volume —Alexa might be responding but at low volume.
Try turning the speaker so the volume buttons face away from you —this places the
listening microphone at a better position to hear you.

If your speaker is upside-down or on its side, try placing it right-side up with the volume
buttons facing away from you —this places the listening microphone at a better position
to hear you.
If your speaker is in the middle of a large or empty room, try placing the speaker closer to
a wall —walls help redirect your voice towards the listening microphone.
22
Can I use another cable and adapter for my POWER UP charging dock?
Yes, you can, but we highly recommend using the cable and power adapter that came with your
BLAST and MEGABLAST. You cannot use a micro USB cable and only connect to your
computer for power. There is not enough power from your computer’s USB to power the dock
(POWER UP).
23
Can I connect my POWER UP charging dock to a computer or laptop to charge my speaker?
We highly recommend using the power adapter that came with your BLAST and MEGABLAST.
Charging from a computer or laptop will result in your speaker not charging at all.
24
Unable to pair or set up speaker on Android
If you pair your speaker from your phone’s Bluetooth settings before setting up your speaker
with the BLAST & MEGABLAST by Ultimate Ears app, you may not be able to complete the
setup successfully. Try the steps below then try the setup again.
1. Go to your phone’s Bluetooth settings and in the Paired Devices list, unpair the speaker.
The steps for doing this may differ depending on your device. For example, Settings >
Connections > Bluetooth > Tap the gear icon > tap Forget device.
2. Turn Bluetooth on your phone OFF and then ON briefly.
3. Turn the speaker ON and then press and hold the power button (the large one on top) and
the volume down button (on the front of the speaker) at the same time for 10 seconds
4. Once you hear the speaker make a clapping sound, it’s successfully cleared its local
cache and will then shut down
5. Delete the app and then download and reinstall a fresh version from the Play store.
6. Turn the speaker back ON.
7. DON’T pair to Bluetooth —instead, launch the app and go through the setup steps as
instructed in the app. The app will prompt you to pair during the setup process.
8. Make sure you have access to a Wi-Fi network so you can update the firmware on the
speaker.

25
Why won’t my app pair with my speaker?
The most common reason for Bluetooth pairing failures between the app and your speaker is
because the app on your phone or tablet isn’t the latest version. Check the app store for a newer
version of the app. After you’ve updated the app, try pairing with your speaker again. In many
cases, this will resolve the problem.
26
I tried to pair my speaker to WiFi and now it says the speaker disconnected?
If you are trying to set up WiFi on your speaker and receive a “Speaker Connection Lost”
message, you may be running an old version of the app on your phone or tablet. Check the app
store and update the app if there is a newer version available. After updating, try pairing your
speaker again and set up WiFi.
27
Set up your Ultimate Ears speaker
To set up your speaker, first download the Ultimate Ears app. This ensures that both your phone
and speaker are ready to take full advantage of all the features your speaker comes with.
1. Get the latest version of the Ultimate Ears App from either the Apple App Store or the
Google Play Store.
2. Make sure you have your wireless network information ready —during setup, you will
need to connect to WiFi to update your speaker’s firmware and set up Alexa.
3. Turn your speaker on before you begin the setup in the app —this ensures the app finds
your speaker. If you have multiple speakers, you can add the additional speakers to the
app once you’ve set up your first speaker.
4. Follow the setup steps in the app —the app will walk you through connecting to WiFi
and Bluetooth, updating the speaker’s firmware, as well as setting up Alexa.
28
Get the Ultimate Ears App
To get the app for your BLAST or MEGABLAST speakers, search for “Ultimate Ears” in the
Google Play Store or Apple App Store.
29
HOW TO RESET A BLAST OR MEGABLAST THAT WON’T TURN ON
WARNING This procedure can permanently damage your speaker and should ONLY be used if
the speaker won’t turn ON. Frequent use of the reset procedure is NOT recommended.

1. Briefly press the “-“ (volume down), “+” (volume up) and small action/Bluetooth buttons at
the same time (See picture below).
2. Next, press the large power button on the speaker and it will turn back ON.
Note: it may take a few moments for the speaker to reconnect to Alexa or repair to your mobile
device.
3. After resetting the speaker, it’s highly RECOMMENDED that you use the Ultimate Ears app
(available from the app stores for iOS and Android) to check for available firmware updates for
your speaker. To do this, launch the app > tap on the settings icon > scroll to the bottom of the
screen and press “Check for Updates.” (Depending on the version of the app you may need to
disable Automatic Updates before you can manually check for updates. If prompted, follow the
instructions to update your speaker’s firmware.
30
How do I redeem my three-month subscription to Amazon Music Unlimited Family Plan?
As part of the setup process on the Ultimate Ears app, you will be asked to enter your email to
receive a code to activate your subscription. You will receive a code and activation link via
email. Click through the link to activate your subscription. On the Amazon landing page, after
you sign-in, select “Family Plan” and hit “Start your free trial” button You will see a
confirmation page stating that your 30-day free trial starts now. Your three-month subscription
starts with the 30-day free trial, followed by two months after the free trial ends. This promotion
is only available to new subscribers of Amazon Music Unlimited. Terms and conditions apply.
Amazon landing page after sign-in:

Confirmation
page: Please note that the 3-month subscription to Amazon Music Unlimited includes the 30-day
free trial + 2 months after the free trial ends.
What is the Amazon Music
Unlimited Family Plan? The Amazon Music Unlimited Family Plan allows you to stream
music on up to 6 devices at the same time. See here for details:
https://www.amazon.com/gp/dmusic/promotions/AmazonMusicUnlimitedFamily
31
Do I need an Amazon Prime account to use Alexa on the speaker?

No, you don't need an account, but if you do have an Amazon Prime account, you’ll have access
to Amazon Prime Music with more available content.
32
Do I need to sign into Amazon?
Your Amazon account is used to sign you into Alexa. It’s how Alexa distinguishes you from
someone else and how your information is protected from others. Each time you make a request
to Alexa, she’ll retrieve the most relevant information based on your Amazon account
information.
33
Connecting to WiFi
To connect your speaker to WiFi, you’ll need the Ultimate Ears app. The app will walk you
through the initial setup of your speaker which includes connecting to WiFi. The app will also
allow you to connect to a different WiFi network if you bring your speaker outside of your
network.
34
Issues during Amazon login
If you’re having issues logging into Amazon during setup, check the following:
Make sure that your password and email address match —you can try logging in on
www.amazon.com to test your login information.
If you don’t have an Amazon account, you can create one for free at www.amazon.com
35
Why do I need to connect to Bluetooth after connecting using WiFi?
The Bluetooth and WiFi connections of your Ultimate Ears speakers give you access to different
features.
WiFi allows you to take advantage of the Alexa feature which in turn gives you the ability to
control the following music/content services with voice:
Amazon Prime Music
Amazon Music Unlimited
iHeart Radio (US, Australia, New Zealand)
TuneIn Radio
Deezer
Pandora
Spotify

Bluetooth allows you to stream other music/content services directly to the speaker as long as
you have the app for the service. Here’s a list of a few services you can stream through
Bluetooth:
YouTube Red
Apple Music
Local music (iTunes, Google Play Music)
36
Connect your speaker directly through Bluetooth
Important: While you can connect your speaker directly through Bluetooth, we recommend that
you go through the app for initial setup. Right out of the box, your speaker is ready to pair
through Bluetooth. If you are connecting additional Bluetooth source devices, do the following:
1. Press and hold the Bluetooth button on top of your speaker (next to the Power button) for
five seconds or until you hear a tone indicating it is ready to pair. The Bluetooth LED
indicator should blink white rapidly.
2. In your device’s Bluetooth devices list, look for your speaker (BLAST or
MEGABLAST) and tap it to connect.
3. You will hear a tone indicating that the speaker is connected and the Bluetooth LED will
be solid white.
37
Speaker fails to pair to phone over Bluetooth
If your speaker fails to connect to your phone over Bluetooth, try the following:
Make sure your speaker is turned on and is discoverable —press and hold the Bluetooth
button down for five seconds or until you hear the tone confirming the speaker is in
pairing mode.
Move your speaker closer to your phone —it might be out of range.
Move your speaker and your phone away from other wireless sources —you could be
experiencing interference.
Turn your speaker off, then back on again.
Turn your phone’s Bluetooth off, then back on again.
If you have multiple Ultimate Ears speakers, make sure you’re trying to pair to the
correct one.
38
Phone can’t find speaker during Bluetooth setup
If your mobile phone can’t find your speaker, try the following.

Make sure your speaker is turned on and is discoverable —press and hold the Bluetooth
button down for five seconds or until you hear the tone confirming the speaker is in
pairing mode.
Move your speaker closer to your phone —it might be out of range.
Move your speaker and your phone away from other wireless sources —you could be
experiencing interference.
Turn your speaker off, then back on again.
Turn your phone’s Bluetooth off, then back on again.
If you have multiple Ultimate Ears speakers, make sure you’re trying to pair to the
correct one.
39
The app seems to freeze when the speaker restarts
It may take a minute or two for the speaker to restart and reconnect to the app. If the app displays
that the speaker is still restarting, try turning the speaker off, then back on again. The app screen
may take up to 30 seconds to update and reflect the speaker's connection status.
40
What to do if the firmware update fails
If you’re trying to update your speaker and the update fails, try the following:
1. Make sure you have the latest version of the app —check the Apple App Store or Google
Play Store to make sure you have the latest version.
2. Make sure your speaker is connected to WiFi —firmware updates come through WiFi
and not over Bluetooth.
3. If your speaker has less than a 20% charge, make sure you connect it to power before you
start the update.
4. Turn your speaker off and then back on again.
41
Errors during Bluetooth pairing
If you experience issues during Bluetooth pairing or you see an error message, try the following.
Turn your speaker off, then back on again
Close the app and then restart it
42
Network issues during setup
If you’re having issues with your wireless network or mobile hotspot during setup, try the
following suggestions: WiFi If your WiFi network isn’t visible, pull down on the screen to

refresh the network list and allow it to fully populate the networks. NOTE: This can take some
time, especially if you are in an environment with a lot of networks. Mobile Hotspot Here are
some tips if you’re having issues finding or connecting to your mobile hotspot:
1. Go to your phone’s WiFi settings and remove any networks that are connected.
2. Go to your phone’s mobile hotspot setting and turn it Off and then On at least once.
3. Go back to the app and pull down on the WiFi scan screen to refresh the network list.
4. Your mobile hotspot should appear in the network list. If it still doesn’t appear, try
repeating steps 3 and 4.
Important: When you use your mobile hotspot to connect your speaker, the bandwidth needed for
the connection uses your mobile data. Data rates may apply. Other Tips
During the setup process, if you accidentally selected the wrong network, you can go
back in the app and select a different network.
Once you’re setup, if you decide to connect to a different network or change your
network you can connect to the new network in the speaker Settings menu.
43
Find the speaker during setup
To ensure the app can find your speaker during setup, check the following:
Make sure the speaker is turned on before you launch the app
oYour speaker is ready to set up when the LED indicator on the Bluetooth button
blinks rapidly.
If the indicator isn’t blinking rapidly, press and hold down the Bluetooth button (next to the
Power button) until you hear a tone or a voice confirmation that the speaker is in pairing mode.
Your speaker might need to be charged —connect it to the power adapter or place it on
the POWER UP charging dock (sold separately)
44
Music streaming over Bluetooth versus WiFi
If you are connected to your speaker using Bluetooth, your music will come from either an app
on your device or from local music files you have stored on your device.
If your speaker is connected to WiFi, your music can be streamed from a cloud service via Alexa
(ex. Amazon Prime Music, Spotify, iHeartRadio or TuneIn). Your phone is not connected to the
speaker in this case.
Important: Any Alexa request (except “Alexa… turn up the volume” or “Alexa … turn down the
volume”) will drop your Bluetooth connection and switch to WiFi so Alexa can respond.

If you’re listening to Bluetooth, and ask Alexa to do something, the action will occur using a
WiFi connection.
Examples:
Music is streaming on Bluetooth and you ask Alexa to skip the track. Your Bluetooth
connection will be disconnected and Alexa will skip the last track that was previously
streaming over WiFi.
Music is streaming on Bluetooth and you ask Alexa for the weather. Your Bluetooth
connection will be disconnected and Alexa will give you the weather.
45
Understanding IP67 certification and your speaker
IP67 is an independent certification for water and particulate ingress. This means your speaker
can survive immersion in 1 meter/3.3 feet for up to 30 minutes. NOTE: If your speaker has been
exposed to chlorine or salt water, make sure you clean it afterwards. To clean your speaker:
1. Run your speaker under clean water.
2. Use a minimal amount of mild soap to clean the speaker.
3. Rinse off with clean water.
46
Can I use NFC to connect my speaker?
No, Blast and MEGABLAST do not have NFC compatibility.
47
Does Apple Airplay work with my speaker?
No, your speaker is not compatible with Apple Airplay.
48
Resolve Android connection issues
If your Android device is having issues connecting to your speaker, try the following:
Make sure your speaker has the latest firmware version —to do this, you will need the
Ultimate Ears app
Turn your speaker off and then back on
Turn your Android device off and then back on
If your Android device still won’t connect, you should re-pair your device with your speaker.
Here’s how: